Jovan helped us choose the right product; right attitude, even better product knowledge. He’ll treat you the way you deserve….

Thank you to Christian and Adam for the EXCEPTIONAL customer service. I spent no more than 5 seconds in the gaming section before Christian asked if we needed help. Shortly after, Adam helped us and helped educate us a little bit on our new products. Christian introduced himself as the GM, and it surely shows that his staff follow in his footsteps. VERY impressed!!!

Used curbside and picked up my pre-order of Far Cry 6. It was easy and fast. I was parked less than 10 minutes.

Top notch customer service at this Best Buy. The staff in the Apple shop was very knowledgeable and well versed on the core product and accessories. The entire store was extremely clean and well maintained.

A nice smaller store with good service and a friendly staff. The location can be both good and bad - in a very busy area at I-4/Conroy/Millenia, though if you’re not used to the area you might miss the entrances off of both Conroy and Millenia. There’s no sign on either road and the building itself is set back a bit behind some car dealers and fast food, so you might miss it.

The people were terrific. Watson and Steven were so helpful. Watson even went out to my car to make sure I got the correct items I needed and took time to explain exactly how to use them. He really knows his stuff. I bought the last CD player in the store. You guys ROCK.

They have very beautiful tv setups. I wish they had next gen setup on a 75 or 85in tvs.

Best Buy locations across the country today were supplied with PS5s. At 7:30am employees were to start handing out tickets which would guarantee the opportunity to purchase a console. When I got there I was not surprised to see the line of people waiting, but was surprised to find out that numerous people in line had multiple tickets. Some had 4, others had 3, and so on. I also found that people were posting about having multiple tickets across the country. Whats worse, is that the people with multiple tickets were telling me to wait until they purchased their units, and then theyd sell me one for 1k. So in essence, Best Buy is enabling scalping. I would think that consumers should only be allowed one ticket, giving many more people the opportunity to purchase these highly sought after consoles.SMH

It is great if you go in store. But for the LOVE OF GOD do NOT they to call. The people you call dont know how to do their job properly. I had asked to buy a new xbox and they sent me on hold for something completely different without telling me to hold and he was also very hard to understand. Then proceeded to make me run out of time to buy it before it sold out. Again. If you go into the store it is perfect. But if you call it lacks in customer service.

Ed was wonderful, he was working our order and handling sever other employee and store issues. The store is short staffed like others but you can tell he was working hard to meet customer expectations. Give this guy a promotion!

Staff was helpful. Store appears a bit run down. Game consoles are in dingy, poorly lit corner of the store. No designated staff around there.

Its best buy. Great place for electronics. No i did not run over the sign it was already down.

Brought my first personal computer in 15 yrs, as I’ve always had corporate laptop. So much changed in terms of technology. Lots of option and sales. The salesman was knowledgeable and friendly. So much have changed

Went yesterday to pick up an online order. The door person never said hello. I headed over to the pick up desk and there was one employee there. I said hello, he just sat there looking at his computer screen saying nothing. Thirty seconds later he asks.... Picking up? I said, yes! He motions with his hand to move over to his right. Saying nothing else. Then a you lady came over and without saying a word started to sign on to the computer. Grabbed the scanner to scan my code without saying a word. I stopped, looked at her and said... Good morning! She finally said hello. Gave me my product and left. Her name was Maria. She was working the morning of 10/5 around 10am. Unfortunately I didnt get the name of the other employee with the attitude that was right next to her. He shouldnt be near any customers as his attitude is best suited at a constructions site. He seemed like he may be part of the store security. Either way both have a long way to go on how to treat their customers. I then called their number to speak to a manager. The store number sends you over to a call center. They took the information and told me someone from the store will call me within 24-48 hours. That has passed and no one has called.

Looks like they are going out of business. Empty displays. Very small selection. Everything from the back in the floor. I have seen this before with Sound Advice, Tiger Direct, CompUSA...

Excellent service. Well stocked. Hassle free service with the Geek Squad protection plan. I have nothing negative to say about this particular location.

Helpful and kind clerks who helped me choose the best option to buy. Best price for good gadgets! Highly recomended!

Great service got an hp chromebook for my daughter for virtual learning. Its perfect for google classroom.

People were nice. Even though sold out of ps5 they were very nice. Talked me into a switch for my kids.

Great experience buying our appliances for our new home, Christian the store manager was very kind and helpful we will go back and give them our business anytime 🙏

I went in for a light kit install not a major install 3 wires and the runs for the front and back seat lights. He got the front and back seat lights mounted but not wired the first day after an hour and a half. The installs for the connections was done the next day and I was cool with that but dropped the car off at about 12:30pm and he was done about 7pm (long time for 3 wires). He connected the light trigger by stripping the control wire and just wrapping the wire around it did not tape it or shrink wrap it. The positive wire he just stuck under a fuse (put the wire across it and stuck the fuse back in I had also included a fuse tap for him to use but he didnt that is a very poor way to do work very unprofessional.

This is my favorite Best Buy in Central Florida because its pretty big and they always have plenty of merchandise, and it is in a great location with plenty of restaurants around, the team is pretty friendly, helpful, and knowledgeable.

Have not been inside for months but curbside pickup service is simple and easy. I have enjoyed the competitive pricing online without going through Amazon or going in the store.

Went in looking for a variable power A/C adapter for a device. The staff went out of their way to locate the item - when I couldnt find it. Will shop there again

The customer service that Juan provided me was the best, he was really a big help he really knows about pc

Very organized store, plenty of employees to assist you. I would of given 5 stars but a few employees walked by me without asking if I need any help. About the 5th or 6th person finally approached and attended me.

I ALWAYS buy my computers from Best Buy. Great service and I love the discounts on the open box products (opened and returned items). Saved $160 on my latest open box computer. Also purchased a 5TB external hard drive only $99! Dont forget your reward points!

This is the best customer service Ive ever received in any Best buy in the country so far. Thank you so much Ed and Julia for outstanding friendly and professional Service. Definitely would come back to the store every time

Im at best buy in millenia waiting for the ps5 and i have people that come and skip while i am sitting here since the day before fix your head count system

Purchased item online, Went to the Best Buy location chosen. Parked in the designated area for purchase pick ups. Gave them our parking spot #, we were given a 4 digit # to display to the person delivering our purchase. Opened the trunk, Our item placed into the trunk. This was the easiest purchase ever made. Thank You

Think their electronics are more expensive than you can find at other stores. Good customer service.

Quick and easy when picking up an online order. Was in and out in 5 mins.

Shopping was amazing and the cashiers to the floorwalkers were knowledgable, helpful.

Do not waste your time at this store-they are looking for money only and do not know the value of customer service at all. If you have any problem with anything you buy, these employees will NOT help you. Trust me. I’ve been trying for 20 days to get some customer service both in store with the manager Eduardo and online and I’ve not come across one helpful person. They are great at giving the run around and pointing fingers without addressing any real customer concerns. Worst I’ve seen.

Awesome auto installer highly recommend him to anyoneHis name is Derek Duval

So I love best buy spend thousands a year there, but this location let me down. Went in for a sound bar mount. Wasnt in the correct spot. 6 associates in the TV area standing around doing nothing. Finally one helped me. The mount was not in the correct spot. Go to check out and there was only 1 person running a register at 430 in the afternoon. After standing in a line of 6 people 2 more associates showed up. Ive never seen a location run so poorly. Ive gone to other locations and had better service. For millena mall area I excepted better. Ill not return to this location.

They were extremely attentive and helpful towards your specific needs, and when they sold out, they referred me to another store.

Ordered on line picked up in store all went very smoothly

I had a great experience. Since I got in the store an associate begin to help me.

This Best Buy is the one I go to because the one near my house just isn’t as good. I order items here to pick up and they are VERY organized. A lot of retail and sales locations can get messy but even during quarantine they seem to have their stuff together.

It seems like Im not the only one who thinks this place is awesome. The staff were super friendly and very knowledgeable on the products that they were demonstrating. The prices will also mind glowingly cheap. The whole experience of Best Buy is great and their Internet order and pickup service is very easy-to-use. Good job Best Buy!

Sold me a “new” product that was damaged. I noticed and tried to return/exchange within 12 hours of purchase. Not only did they refuse, but they wouldn’t even send a manager to talk to me. Absolutely awful customer service.

Really small and cramped and super un organized

The staff here was very helpful and gave us the information we needed to install a after market radio to our car. They went beyond the expectations to help us with A few other merchandize to help the radio be installed properly.

I went to purchase a Fitbit. The salesperson, Aaron, was awesome. He listened and answered all my questions. I purchased a Fitbit Versa 3 and then he offered to assist me in setting it up. I couldnt ask for a kinder sales associate.

Great service very nice and informed personnel.

Never go to this store!!!Worst Manager I have ever seen.I bought a product online, which said it was available at this store, the attendant told me to wait MORE THAN 1 HOUR! After a long wait, he came to tell me that he was “sorry” that actually that product was not available in the store. So I asked to talk to the Manager, who treated me very badly, saying that I shouldnt have waited, and that when the website shows that they have the product available in this store, it doesnt mean that its true LOL. And finally, I went on the shelf to look for a similar product, and guess what! The product I was looking for was there, it was available in the store!!! Horrible!

Huge variatry of electic items and great customer service.

Trying to get an associate on the phone to discuss a purchase is ABSOLUTE TORTURE!!! Terrible phone system.

This is a smaller Best Buy but gets a lot of traffic. Ordered headphones on the app and order was ready to pick up in 40 minutes.

Was helpful for my needs. Very courtious.

Best Buy offers what you can never get online, the opportunity to actually see, hear and touch what you’re buying. Toy store for grownups!

I had an exceptional shopping experience.Great service and clean store

Amazing branch for Photographers. I use to work for Best Buy, I k ow that most stores Carrey the same items, but this one is different, it’s a photographers heaven, so many small accessories, you walk in to buy 2 items & walk out with 5, plus another 5 on your To-Get-List. Shout out to the GM Christian who helped me pick the right items and for keeping this store photogrpaher friendly.

Hands down the quickest, smoothest, and easiest online pickup I have ever been a part of at any Best Buy. I was in and out in less than 5 minutes and I started out as the third person in line so thats testament to their efficiency. Well done.

Not enough help lack of customer. It seems like customer service post COVID is non existing

Super Fast Pick-up. I reserved my laptop and in less than 20 minutes I was already notified that it was ready for pickup. I swung by the store amd was in and out in less than 10 minutes.

Very good service, got what I needed.

Had a great stock, employees are cheerful and helpful. Definitely a great best buy

Nothing to say…. Best buy

They didnt have the adapter I needed this time, but were very helpful nonetheless. Ill try this Best Buy again if I need electronic components.

The staff here is friendly and helpful. Its a clean store thats easy to navigate.

Curbside or in-store pickup is quite nice. I do like ordering online but going to the brick and mortar store yields a feeling you cant get from behind your laptop screen or phone. Order online, and pick it up in the store for the best of both worlds. See you soon!

The best electronics store

Best place for a one stop solution for all your electronic needs. Staff here are very friendly and are knowledgeable compared to the other outlets. Please step in to understand the difference yourself. It was a very quick decision to buy some stuff after a detailed discussion and comparison of product with the staff.

First time there and it was great experience. They really have good inventory way better than any other Best Buy location. I had great interaction with employees.

I found the staff to be very helpful and they directed me to exactly what I was looking for .

I always have the best experience at this Best Buy store. Everyone Ive engaged with is awesome. Makes me almost miss working for the company!

Fast and good customer service

Employee at camera area was very knowledgeable about Sony products! A++

Very helpful sales representative. My son bought his phone and he loves it.

A few of the employees were nice. Most were not interested in helping unless they knew they were going to make big bucks from a saleI noticed groups of them talking to each other and not offering help.

Awesome, beautiful and respectful.!

Its kind of 50/50 not bad but you are left kind of wanting more.

Tried the Geek Squad for the first time and was happy with results. Our laptop was very slow. They provided simple tips to improve speed.

They always have great deals and if not they price match. If I need something same day they are pretty reliable tho I wish they held more variety in stock. Always double check online for the best experience and prices.

Its Disneyland for any tech lover, what can I say... Its always been a great experience shopping here

Nothing ever in stock for pc equipment. Gamer pc being showcased is non existent. You guys are losing out.

I came to get a back up camera and had no clue which products would work for my car. Thankfully, Derrick in the Installation Center with the Geek Squad was so kind and helpful. He walked with me through the store to show me my options and gave honest opinions of each one. Throughout the installation he gave me updates on progress and the result was better than I could have imagined. I am so thankful he and his partner were so helpful and knowledgeable.

Im sure that if you need help they can help fast at what you need and nice always with me on the go over the road or at home. You can not do better.

Nice place to buy electronic and stuff.

Very quick order fulfillment, quick delivery to my personal vehicle.

Good enough as usual. The go to for instant electronics gratification.

I really like this Best Buy location! Located in a great area! Easy to access! Staff is friendly and always willing to help! And the best part.... theyre willing to fix and own their mistakes! I bought a drone, didnt realize it wasnt the one I wanted until after leaving the store! The mix up was, the wrong one was grabbed from the cabinet and neither myself or the employee checked to make sure it was the one I wanted! You know... excitement to go fly the new drone right! Well, upon unboxing the drone I quickly realized it wasnt the one I wanted. I called to see if I could exchange it, they said yes. When I went in to exchange it, they were very kind and professional. They didnt charge me the restocking fee because it technically wasnt my fault I purchased the wrong one, even though I honestly did have a part in that. And I greatly appreciate the employees working with me to make me a happy customer! Im still as happy as the day I bought the first one, even more so because they treated me so well during my exchange! Ill definitely be going back to this Best Buy (on Millennial in a Orlando) for anything else I need to buy from Best Buy!

They have just about everything you need here.

Nice store and quick service

Well, today was my Birthday so my family went in last week to buy me a Galaxy watch, my father asked for the top of the line watch (the galaxy titanium LTE) and he got the LTE one, no biggie as I wanted the base version anyways... but anywho, we went back in today since I just received it and found out it was wrong and decided to exchange it... First of all, we had to pay $45 for the restocking fee, I mean my father did sign a paper stating he understood the restock fee, but fairly he did think he was getting the Titanium LTE version, not regular LTE, because it is what he asked for... Secondly, I couldnt exchange it for the titanium (since thats what he still wanted even though I didnt care) because they didnt have it in stock, nor order it, im a little disappointed there because they should have it, its kind of what their store is all about.Id be happy but theyre still out $45 and I feel bad about it... if theres anything best buy could do about it, Id love to hear from them!

Best price and good rate of my selected product thanks

Very clean and the store layout is well thought out. No complaint but no wow factors. Just another buy more.

Very helpful staff.

Great experience. ALEX was amazing. He has such a great personality. I am so glad he was the one helping me. Its so hard to find people like him in the world.

I dont even know where to start prior to visiting this location. I went through over 20 calls no exaggeration (all with attitude) and three different stores all which did not help. I spoke with Irma Customer Returns rep and Ed store manager who immediately jumped on my case and helped. They were more than friendly and I want this to get to the highest of best buy representatives to make sure they get recognition for assisting me with my situation. Prior to this I was never going to bring my business to BestBuy again.Best Buy feel free to reach out to me any time in regard to this situation.

This is a nice store. I came in to exchange my phone screen protector and look for a new phone case. Employees were friendly, helpful and honest about the best deals. A member of the geek squad explained the process of exchanging the protection glass in the future. Someone from the customer service at the store provided me with the number to call for a change of address. It was nice to see a few of employees willing to help me. I had a good experience.

If you make an appt to ensure faster service your experience will be pleasing. Best to go during the week less traffic on the road & in the store

Yep .. there is a Best Buy (aka Buy More) here. It looked like every other Best Buy and has a Geek Squad (aka Nerd Herd). They had what I needed. Found it quickly and then I left.

The store is clean and organized however it was hard to find an employee to help us...

We went to pick up an item that we bought online. The process was fast and smooth.

All the phones and sample products were alarmed so you can pick them up and look at them.

Just moved from Chicago. LOVE this store. Photographer who uses high end Sony cameras and they had whay I was looking for. Friendly and Knowlegable staff. Very clean store. Would highly recommend this store to everybody. Each section of the store is very well laid out.

I didnt really go inside but i had the chance to spend more time with my friend. :D