Not much inventory, inflated prices. Very disappointing when they were trying to sell a 4wheeler for $2,800 OVER MSRP, non negotiable.
Got my first bike here! Thanks Maria, and staff for making our experience easy and painless. Love love love the bike. See you when Im ready to upgrade!
What good is a deal if they can’t even get the parts on back order is unbelievable I was able to take my bike somewhere else and get it fixed within 24 hours. Your quote was ridiculous and the wait time outrageous. so I would not recommend going to the dealership and you’re way more expensive
I absolutely love it here! Everyone is super nice and helpful. Service/parts keeping my clapper stunt bike going and sales helping me get into a minty 2020 mt07 for the best price in the state. I highly recommend this business to anyone! Get yourself a bike from Orlando Yamaha Kawasaki, it comes with a wheelie button!Professional on a closed road 😇
Our floor representative chad was great he went over everything with us every little detail even tho we came in last minute and an hour before closing time he didn’t make us feel rushed and walked us through the whole process than he passed us off to Jose who was also wonderful explaining all the financial aspects, we will deff be back in the future for some more toys! Highly recommend these guys! Happy Kids Happy Life and they made it easy!
Great staff and products. Our purchase was easy and they took extra time to explain all about our new waverunner. We drove over 100 miles from north Florida, but it was worth it. A great dealership staffed by friendly and competent people.
I had to get my new tires installed along with a slip on exhaust, a new air filter, and an oil filter change. It was a good experience but it took a but longer than expected, brought it in at opening and it was finished at 5:15, almost closing time. But it doesnt degrade the experience. Everything was installed properly and I am satisfied.
I had a good time in the store. Axel is an incredible guy who did everything possible. Im so happy for getting my first jet ski. Good service.
Maria helped me so much and I finally got my 2020 Yamaha I’m so excited to get my motorcycle license and ride that thing! I’m going to bring it and get awsome things added to it that y’all can do for me and thank you for bringing it today and finding some one to take it instead of me waiting a whole month cause my course is in a couple days I’m so sorry I’m late for this review but I am always so busy and you helping me today saved me a lot! Thank you very much Maria! Blessings!
Shopped around in the Jax area for WaveRunners and found dealers to be either overpriced or not customer focused. Had an AMAZING experience at Orlando Yamaha. Sales team was personable, professional, and awesome. Highly recommend!
This was an amazing team. Im glad that I purchased my waverunner here. Lucy was a pleasure to work with and very patient.
Greatest experience I’ve ever had with a Service Department, Donovan and John went above and beyond to get my motorcycle fixed, great communication from beginning to end, straightforward with the expectations and their prices are more than reasonable. Quick, efficient and reliable!!! Highly recommended!!
Decent buying experience albeit a tad slow. Initially I felt a lack of service when shopping ATVs due to my young appearance but once they realized I could afford it they were nice. Stock and options were abysmal. Website did not align to their actual inventory. I’d say call before you go — but they never got back to me. Either way, not bad.
I recently purchased a PWC; my sales person was nice and professional but we were not impressed at all by the aggressive selling behavior of the sales manager, we were about to walk away from the place at one point. Although on their website they advertise that they are the home of the free trailer because you are supposed to get the small triton wave for free with the purchase of your waverunner, thats false. When I brought it up to sales manager, he said the were out of stock, but for sure they were able to sell me one right away if I paid for it. Im ok with paying for the trailer, but do not false advertise something that is not true. Dont create a false expectaion!
Outstanding customer service. I visited the store looking for a R1 they went above and beyond to make sure i was well informed in terms of product and financial options very relax and fast process every staff member is friendly and willing to help also very knowledgeable i highly recommend them.!thanks guys
I highly recommend Orlando Yamaha Kawasaki my jet ski is running so much better now. I like the customer service and how they really go out there way to make sure your happy and satisfied.I like to thank Derek he really took care of every question and every concern I had about my jet ski. I had broke my tag on my jet ski he even made sure he fixed me something so I could put my tag back on and don’t get any tickets. I very happy and satisfied my jet ski is running like new again thanks.
If you are looking to purchase a jet ski, i highly recommend checking out the Orlando Yamaha Kawasaki dealer. I worked with Anthony and Axel and they are both very knowledgeable and friendly. I did not feel like i was being pushed to make a purchase, like some sales people can be. I felt like i was buying from my family and friends. They helped me understand how to maintain and take care of the ski to prolong its life. I am happy I made the purchase from these guys!!
We began looking for jet skis around our area in the early spring. All the local dealers were attempting to charge at least $5,000 over MSRP for nonsense such as uncrating fees. They also could not get a jet ski for us until August at the earliest. We called Orlando Yamaha Kawasaki and were able to order two jet skis for MSRP, with a free aluminum trailer. We worked with Axel and could not have had a better experience. I would highly recommend buying from Orlando Yamaha Kawasaki if you are in the market. It was well worth the drive for us.
Unpleasant experience I took my sportquad yfz450r 2020 because it was only smoking from the exhaust, my ATV was running no engine problems or leaking. I take them to them for such a reason that I have warranty of ( 4yrs warranty) to see what could happen, because I tell them that after 1 month they call me to tell me that the guarantee is not going to cover and that they have to replace the entire engine because the hot cams were bad. the valves were bad that the engine was full of sand they made me an estimate of $ 8,980.17 to repair the complete engine I told them no. that my sportquad are running I had no engine problem, I only took it because it was smoking. So to pick up my ATV and take it away I had to pay $ 596.00 just to open the engine. I took it to a personal mechanic that I know and I checked the parts and everything they wanted me to repair was in perfect condition, the hotcams were good, the piston was not even burned. He found only an open valve seal and that was why my ATV was smoking. I just got my ATV repaired for just $ 600 buying a new piston and its rings and all seals with the new valve seals. I DO NOT RECOMMEND YOU NEVER BRING YOUR UNITS TO THIS PLACE, THEY JUST WANT YOUR MONEY.
Best place for maintenance in Orlando, FL, With the best sales woman Mayte Fernández
****Poor knowledge staff****Been researching on what kind of ATVs to buy so I thought this would be a good place to start. Wrong! Went to check out their ATVs (only two) and I asked the rep (tall guy with beard) about different ATVs and then I asked if they sale Cforce atvs and he had no idea what it was. One would think a rep in the industry would know about brands other than Yamaha and Kawasaki. Ever hear of Can-Am? Lol what a joke. The guy actually said “sounds like Wal-Mart, you can’t get wal-mart parts”. CFMoto has outperformed Kawasaki and some Yamaha ATVs, and he thought they were Wal-Mart? Get better reps that know what they’re talking about is all I can say.Is Bosch (CF Moto uses their fuel system) also Wal-Mart parts? He couldn’t even answer basic drive system questions of the two ATVs they did have. May have gotten their Yamaha 450 if a better rep was there.I definitely wouldn’t trust their staff if they don’t know basic knowledge, sounds like they just want you to overpay.
I didn’t buy the bike there but did have the service department do some work on it. Derrick took care of me. He was able to squeeze me in pretty quick and got the job done the same day (awesome, since I couldn’t wait to ride the bike). Good man. Go see him.
The entire staff at Orlando Yamaha Kawasaki was excellent, and made the process of buying my 2021 Waverunner easy and enjoyable. My salesman, Chad, worked with me to get me a good deal on the Waverunner, and ensured the sale, deliverey, and orientation process went smoothly.
Axel answered every question I had and made the transition so easy! Had the best Saturday out on the Ocean! Jose made financing a cinch too. Im so excited for my next ride!
Awesome customer service, very helpful with the customer . Went above and beyond in my case
I was pleased with the customer service I received from Maria, also the sales manager and the staff was very polite and courteous.
Another great experience with outstanding customer service! Anthony and his team make purchasing easy and fast. I highly recommend them.
My second waverunner purchased from this dealership and I come all the way from Miami!Lucy was my sales person and she took great care of me. As everyone knows Covid slowed inventory down a lot so I waited a long time for this waverunner. But Lucy kept in direct contact with me always giving me the latest news on the status of the waverunner. She went above and beyond, I never felt pressured like other dealerships make you feel. Extremely profesional.And the financing gentleman was also amazing the process was smooth and profesional. I apologize for not remembering his name.Thank you all again for another great experience 🙏
Alex was patient while I made up my mind and very informative. Will do more business with them.
Excellent service - Maria was an absolute superstar working out of hours to make sure my needs were met. Would highly recommend Orlando Yamaha Kawasaki and will be an avid customer from here on in
My issue is not with the quality of the work. But the parts department. They have no sense of urgency or of what good customer service looks like. They certainly dont go an inch outside their normal routine. My ZX10 went in for a routine valve adjustment on April 28. I schedule this service a month in advance, and ordered all of the parts suggested by the dealer, and received them prior to the service. Apparently, an air box gasket was not on the list of suggested parts. I initially received almost daily updates on the service. Things like, service has started. We suggest changing the spark plugs, changing the brake fluid. After about 10 days with no updates on the bikes progress, I called them and was told about the gasket being on backorder, and that expected date of receipt was TBD. In about one hour I was able to locate the gasket from a parts warehouse I found online, and had it shipped directly to my home. Again, this took me less than 1 hour to find and purchase. When I dropped off the gasket at the dealer, and asked why they could not find the part, I was told we dont have all day to be on the phone looking for parts. So now I had to wait another 10 days for my bike to get back into the queue to be finished. They apparently have more work than they have technicians to complete the work. I suggested that they hire another technician or offer some overtime to the existing technicians to clear the backlog. The service manager actually laughed at me and said thats not how business works. Well, I am in business, and we care about the service our customers receive, and we routinely offer OT to catch up when we fall behind schedule, and as a reward to top performers. He also explained that they have bikes in service since November and October still waiting for parts, so my situation was not unusual.I received my bike on June 11.
Very professional staff, easy to talk to, no pressure salesmen.I highly recommend this place.
Called regarding a great priced 2020 Ninja400 KRT ($4017) and was told it was available. I drove 40 minutes to the dealer to take a look and when I get there they say they sold it last week. Id just asked the day before and was told it was in stock?Come to find, theyve got it listed EVERYWHERE still as for sale but also 3 different Z400s as well that are right around $1K off. I noticed they omit a stock number on their site if theyre listing a bike that isnt actually there.Bit shady if you ask me. Clearly doing it to just get you in the door and onto a newer model bike.I would have considered a 2021 Z400 if they could have given me a fair OTD Price. Unfortunately no one seemed to want to get back to me on that either. The lady in the store gave me a rough price but after I followed up with their online team? Nothing.
I bought a new Yamaha XSR900 this week from Orlando Yamaha-Kawasaki, and the experience was outstanding!My salesperson Axel was patient, informative and really worked to get me the deal I wanted. He also helped finding me financing options that were very competitive.After the closing and paperwork, Axel gave me a great demo of the bike, its features, and riding advice.I will definitely recommend Orlando YK as your first stop when you shop. And have confidence in Axel!
My local dealer didnt have what I wanted, but I saw that Orlando Yamaha was advertising the bike on Cycle Trader. I contacted them through Cycle Trader and Chad promptly followed up with me and confirmed they had the bike (other dealers were advertising bikes they didnt have). After a short round of courteous negotiations, we struck a deal. Maria helped with the final negotiations and arranged for delivery. Shes a lovely person. Jose had the paperwork already done for me so the delivery was quick and painless. They presented me with a perfect spotless bike that was ready to go with a full tank of gas. I can definitely recommend Orlando Yamaha Kawasaki.
Awesome place, came in to get parts and weee very nice and professional. wasn’t able to buy my ski from them because they were sold out due to Covid but Chris and Derrick were extremely helpful. Will be getting all my service done from here on out
Brought my 2018 VXR in for service due to it not starting. It turns out the engine somehow locked itself (security lock feature). Service reprogrammed my ski to work with my key again and that was that. The issue i had was the ski isn’t that old (65 hours or so on the clock), it’s under factory warranty, i purchased the extended warranty and lastly- this was not my fault. I don’t know how the ski locked itself, all i know is the remote would not unlock it and i did not lock it to begin with. So to me, that is a Yamaha issue. I was charged $85 for reprogramming something that was not due to customer error. If it were, I’m happy to pay. I kinda just felt like the store didn’t have my back on this one. I did not need a new key (which i understand is not a warranty item) but the ski locked itself permanently. I just feel I’ve spent so much money with this store, would have been nice if they helped me out, i feel they could have fought Yamaha and got that warrantied out, but i didn’t get that vibe is all. 🤷🏻♂️
This place is THE BEST!! Buying of a used jet ski was fantastic !!Maria Was my sales girl. She was very professional .And after the sale, She gave me 2 free shirts. They moved the used ski back to shop. To go over it again, And mechanic notice battery was dead. They put a NEW battery in it. And check it over one more time. I came all the way from Fort Myers to buy from them. That should speak a lot what kinda store this is. I would definitely go back to them for any future sales or needs.
Service Department was very professional and helpful. Donovan was Awesome to work with.
Waited 3 hours for a 30 minute recall repair, even with an appointment. And then saw that my tank was chipped during the repair but no one told me. After bringing it to the service writers attention I was blown off for 3 days stating they were too busy to investigate. After talking to a manager I was told they’d look into it and I’m still waiting for a reply.
Smooth transaction and great experience! Thank you!!
Absolutely no customer service Internet inquiry unanswered called they act like I was putting them off very awful. Somebody needs to teach their sales staff customer service it’s really ridiculous when somebody’s trying to spend money to buy something from you but yet you treat them as it does not matter I’ll take my $20,000 somewhere else. Prices over inflated and the website has inventory that they don’t have in stock and haven’t for awhile. Shop around it’s not necessarily about the price I would pay more for customer service but this place could care less!
I can’t tell you how much I Love this place, Brandon the technician always takes his time and works on my bike and does a great job. Derrick and Donaven at the service counter always ask exactly what I need to get done and gives me great pricing on what ever I need. This service department is definitely top notch and would recommend them to all my friends.
Orlando Yamaha Kawasaki has been my go to motorcycle shop since 2006. They have always treated me like family so to say they are fair and honest is an understatement. The sales manager always remembers our names and takes the time to say hello, and I’ve never bought a motorcycle there just parts and service on my old stuff. They are an Orlando staple I will always go there first for our parts and service.
Ive purchased two motorcycles from this place. Never had a problem. Fair price, great selection of parts, and service was always good. This review is more on the parts and services section than the dealer itself. I purchased a tire for my Yamaha and received it today. When I ordered the part, I asked the parts guy if I could get it installed there when I picked it up. He said: It shouldnt be a problem. So today when I picked up my tire I went to service. They said the earliest I could get it done was September? Really, September? Then they said that if I removed the wheel and brought them the wheel and tire, they could get it done in a few days. I asked what was the difference and they said because its easier for them to deal with a wheel vs a whole motorcycle and it took less time. So, from that I understood that they didnt want to deal with the inconvenience of moving the motorcycle around, they want the easy task, and Id probably need to pay for full service even though they wanted the easy way out. I called a shop down the road and they got it done for me the same day. Very disappointed today...poor service.
Small dealer but lots of bikes to look at, prices are fair, depending on what you are seeking.
Good customer service but had my bike there for almost 6 Months just for a fuel line hose that was in back order, I feel like parts department or service could’ve did a little bit better due diligence to find a fuel line hose a lot sooner my bike works great if it wasn’t for that long wait they would’ve got five stars
Very professional, explained and answered all my questions, all in all very satisfied.
The sales people are polite and stand behind what they say. Unlike others I have dealt with even with the snags I ran into on my part. They were very attuned to any help I needed and the actual transaction or purchase was a streamline experience. Thank you Axel
Shout out to Axel and the team over at Orlando Yamaha! I walked in the shop about 6 months ago and met Axel and said I was interested in a ski but I was about 4-5 months away from making a move. Instead of being a pushy salesman just trying to make a sale, Axel was patient and took the time to educate me on a jet ski purchase. The ins and outs, difference between models, brands, ect. I took my time did my homework even went to a seadoo shop. 5 months later I returned to Orlando YK and was ready to buy. Axel guided me to the perfect ski for my all around needs. Thanks to everyone up there for everything, you all do an amazing job. It definitely is a family atmosphere up there with you all. Proud to say I am now the owner of a brand new 2020 Yamaha VX Cruiser HO. Thanks again!!!!
Drive over an hour to see a bike advertised for 3,777 because they refused to tell me the out the door price over the phone or email, and for good reason, they wanted 5,600 for the bike and refused to budge on price, Orlando kawasaki is a scam, champion honda in cocoa offered the same bike 4,400 out the door and were willing to negotiate -_-
You guys are awesome direct good job for me so happy thank you
I have a 2020 Yamaha unit with starting issues since the first day I took it home. I took it to West Orlando Motorsports 3 times for a total of 2 months. Every time they had it for 1 -2 weeks then said that it was fixed and after I took it back home, it was not. I was very upset. Yamaha recommended me to change dealership. I took it to Orlando Yamaha Kawasaki. Derrick and his team took action immediately, found the issue and fixed it! Derrick does an outstanding job communicating everything, every step of the way. I highly recommend them!!
This dealership was just awesome from step one. Salesman was very knowledgeable, helpful and willing to listen to what i was looking for. Very smooth process with finance also and all the way down to service department helping me choose accessories. They had me rolling in no time with my VX Limited. I definitely recommend them to anyone. Easiest and most pleasing experience ever at buying any anything. Thank you Orlando Yamaha!!! You have a customer here for a long time...
Axle took excellent care of me. Had to wait awhile for the waverunners, but his customer service and my experience was excellent.
We had a great experience with Orlando YamahaMaria was amazing very knowledgeable extremely helpful José in finance was awesome the sales manager also .great dealer all our business will be there
Fast service in the service department the turn around on my scheduled maintenance was same day. Thanks for the fast work!
Mr. Derrick M. Earvin was very helpful fixing the problem with my Kawasaki mule. I was very happy with their service.
Excellent customer service on both sales and service side! Bought my wave runner here and have had a few things installed in it. Flawless installation, great experience! Highly recommend!
Found representatives pretty much informed and helpful.Worked with me to get the most out of my trade in.Found new seat was damaged and promised to get me a new seatSo far no action taken on this situation. Called a couple times already and was informed they had no order or record of a new seat being ordered.Before making any further comments I will wait to see how long(if ever) it takes.
I came in today to get a new Icon vest and the men at the desk were so helpful and informative on all products. Thank you so much Forrest, Matt, and Ernie for all your help!! Truly appreciate you guys!!
Great customer service and really nice people.
What a great experience! My son was looking to buy his first Waverunner and had done all his research. So we went here to be greeted by Lorenzo who later ended up being the best salesman ever. Long story short there was only one ski left and they made a incredible deal and a father n son very happy. Will definitely be back in the future. Thanks again Orlando Yamaha and Lorenzo.
Oops, wrong dealership. I went to west Orlando power sports.
Brought my ZX-14 to the guys and they turned my slow boxtruck of a motorcycle into a starship speed of light Batman nite cycle they did a great job they took care of me they were on point with the pricing and had the bike out the exact time they told me it would be out I would recommend this shop to everyone in the city of Orlando
Large selection and good prices
Lorenzo, Thank you very much for all your help and kindness. You went above and beyond to help my son and I choose the Jet Ski that fits our budget. You exceed our expectations when you willingly offer to deliver the jet ski to our house. We love Orlando Yamaha!!
The salesman was really helpful, but they didnt have much in inventory. Supposedly it was because of bike week.
Standard Bait and Switch. They advertise one price and add an extra 2400.00 once you get there.. Shameful. Went to Cycle Sports and bought bike. Avoid at all cost if you value your hard earned money
Went in to buy a Mule, 1 hour later Maria had the deal finalized and I was on my way. Couldn’t ask for a better experience. Great pricing, and customer service. Highly recommend working with Maria on your next purchase. Thanks OYK!
Lorenzo was awesome. Found the bike i wanted and he was able to get me numbers quick. And when I changed my mind to a different bike, he got me the numbers again and I was able to get the bike quickly. And the price was exactly what I wanted. Thank Lorenzo for great customer service.
I really enjoyed the vibe here, very understanding and knowledgeable staff. Very laid back and minor pressure to purchase right then and there. More than willing to chat and help me out through discovering what I wanted and needed for the bike.David was extremely helpful along with the rest of the staff. The discount for day-one riders really helped curb the buy-in costs. Their prices were competitive and even managed to beat a quote out from another dealer.All in all a great experience and would recommend any new or veteran rider to check them out for your next purchases, if they dont have it, theyll order it.
Everyone was so helpful & knowledgeable about their products! Thank you Chad for an easy buying experience! He kept in contact with us for weeks before the product was even released. Thanks again!
Wonderful people kind service is fast if u can’t get approved they gave the best bottom dollar price to take it home that day👍🏾👍🏾
Maria was Awesome!!!! If you are looking to purchase a jet ski, i highly recommend checking out the Orlando Yamaha Kawasaki dealer. I worked with Maria she is very knowledgeable and friendly. I did not feel like i was being pushed to make a purchase, like some sales people can be. If you are looking to purchase a jet ski, highly recommend to ask for Maria she is the best!!!!!
Great Service!! Very knowledgable staff. I got exactly what I wanted with a great price. Highly recommended!!
I had a great experience at Orlando Yamaha Kawasaki buying my first jet ski. Maria was amazing! She was very helpful at answering all questions and giving advice. She went above and beyond after finding out that the jet ski was a 50th birthday gift for my girlfriend. All the staff were friendly and the atmosphere was super chill. It felt like I was amongst friends...they even invited me out to ride with them. Thats more than just sales...
Was pleasantly surprised at the friendliness and professionalism at the dealership Found a ski online, drove to the east side of town and the ski was not on site, it was at their warehouse. They instantly offered to bring it over for us to view, which was pretty quick. We decided to purchase the ski and came back for it after the weekend. It was detailed, new lettering applied, full tank of gas and they let us use their trailer to bring it home. We enjoyed dealing with Axel and he followed up with us to make sure we were happy with our purchase and everything went well with launching the ski. Would definitely recommend this dealership!
Great team to work with. Excellent service as always.
The guys at Orlando Yamaha were great! My bike is running great every issue I had on the bike is resolve! Thanks for you guys great service.
Usually they make you feel welcome. Service experience have been positive too.
Back in the saddle again!I purchased a 2019 MT-09 from these guys about 48 hours ago to replace my previously stolen MT-09. I got an EVEN BETTER deal the second time around as a repeat customer, with Orlando YK waiving a few fees and the inventory blowout on these 19s.I had the same sales rep - Axel - and same as before he was super nice and got me in and out pretty quickly. I signed at 11, rode off with it after a few aftermarket installations just a few hours later, same day. Service department is all top notch and friendly and theyll help you customize your bike to your liking.This is now my 2nd bike purchase from OrlandoYK and while I hope to never have to replace this bike again, I will definitely be back for my next purchase -- hopefully a dirt bike down the road.
I buy 4 times units in this place people on them make fell like family I drive 3 hours to do any service in my Jetsky grate selling people grate service department and parts serviceExcellent financial service all team make buyers very happy
From start to finish Director of sales Lorenzo Mora did an amazing job his customer service is second to none. I drove to Orlando from Miami to pick up my ski. Thats how great he treated me over the phone and got the ball rolling. Lorenzo and the rest of the staff were very helpful with the whole process I was in and out in less than hour and a half. I recommend anyone looking for a PWC go to Lorenzo at Orlando Yamaha.very happy customer.
Maria was outstanding! Her professionalism was superb and I will be referring my friends and family to her! Thanks Maria for the awesome service!
They got me out quicker than I expected at a lower cost than I expected. Staff courteous.
Called on a Kawasaki Z650 listed on Cycletrader for 5,187.00. Sounded to good to be true and it was. Add 247 dealer fee, an amazingly inflated 1500 for shipping and assembly, another 225 for tag and title. And thats before tax.
Forrest and Ernie in the Parts Department have been nothing but amazing in working with me to ensure i get the correct parts needed for each bike that i have, they’re very knowledgeable and its always a great experience whenever i go there and i will continue to go there... keep it up guys