Our Salesman Faysal Assisted us in buying a new Timberline Explorer. He was a great, friendly and very motivated salesman. making it a healthy, positive, no pressure environment. He was very helpful with negotiations allowing us to take our time browse the options we chose, and go home with the vehicle we wanted. I have bought along with helped friends with negotiations at many Fords and Id have to say Greenway Ford was very professional. Didnt try to push different models, or try to pressure us to make a quick sale. Along with the finalization process was smooth and straight forward. Id like to thank the whole Ford team, and would recommend 10 out of 10.

While getting my car serviced at Greenway, we was blessed to have met Freida (Shuttle Driver) who drove us to our homes and the conversations were just great. Everyone else seemed friendly and ready to help but our Shuttle driver made us want to visit Greenway more often. Great Service.

If I could give this dealer a -5 stars I would !! For the simple reason that they are taking advantage of us the consumers under these demands and shortage of vehicles inventory. Today I call this dealer and spoke with there sales department in regards to a particular vehicle they had on there lot I was told that that vehicle sticker price was $25,000.00 dollars but given the resent demand for this particular vehicle there was an additional $5,000.00 dollar mark up!! All I can say is shame on them for taking advantage of us, and I will go out of my way to let everyone I can to STAY AWAY FROM THIS PLASE!! I will also will report this dealer to The Better Business Bureau, And will be contacting Ford as well!! You Been warn.

Very easy to work with. Rick Jordan is a phenomenal salesman. Wouldn’t hesitate to buy another vehicle from Greenway Ford!

Worked with Carlos and he was so pleasant and helpful. He really worked hard to help me close the deal! Great atmosphere, the whole process was pleasant!

The best Ford Mustang service center in Orlando is Greenway! I’ve been in Orlando for two years, and I have taken my Ford Mustang 2017 to Tropical and Peacock. None of the above two service centers offered me the quality and on-point diagnostics and service as Greenway. Without a doubt, Greenway is superior to the other two centers.PS. Ryan, at Greenway, was great!

My wife and I were taken very good care of once we made contact with Greenway Ford. Our salesman, Andrew explained everything we needed to do to make it through the process. It was easier than I expected. Andrew pointed us in the right direction from the beginning. It was a great experience and simple job, to purchase a new vehicle. Thanks again Andrew Gaudette

Thankfully we had all our info ready to go before we arrived. The process went very smoothly and Dan was a great help. We arrived at noon and had paperwork signed by 2pm!

After a bad experience with an insurance claim. I finally settled Terry Bennet help out with his patients and understanding. He tried helping us out as much as he could. A shout out to you Terry.

The team here is incredible. They were nice, considerate and did their best to get me discounts. I highly recommend the technician Ryan. He couldn’t have been nicer to me. He walked me through the process and made sure I understood why these things needed to be done to my car, and that they weren’t just additional charges. Whenever I go back I’ll be requesting Ryan.

Abel was great. He kept me informed and was helpful. The reason for the three stars only is due to the issue with my backup camera not being fixed, even though I was told it was replaced. I am still having the same issue and now my drivers side window is not working properly. I amUnable to be without a car for several days again to have this looked at.

Vadim was my sales person and he is an awesome person. The gentleman that handled paperwork was very nice and professional. Even the main boss Albert came in and asked if we needed anything. Home run and that’s why this is the 6 th vehicle I have purchased from Greenway

I recently bought a used Ford Explorer from greenway and when I saw it first I was unable to drive it and It had water coming out of it when we opened the door. We gave it a chance because I was promised I wouldn’t be sold a broken car. I was told everything that was supposed to be fixed on it and was really happy to see everything I was going to have fixed and everything seemed great until I drove it home and it started to shake terribly when I would try to accelerate and made a really odd noise. My sunroof which was a big problem I was told is also not completely fixed it got stuck open and when I was getting it looked at I was told my Rotors would need replacing soon when I was told they would be replaced for free there. It still has these problems and I’m going to have to pay out of pocket to get it fixed when i was told each and every one of them were going to be fixed before I picked it up. I loved my salesman which is why I’m super disappointed in my experience here. Also when I tried to check on my vehicle which I told I could call at anytime I was passed on to everyone and they acted like they couldn’t find my car and could never get me an update on it.

The date of the appointment was too late to do the service that needed to be done with my car. I was told to come back the following business day and they had me in and out a hour and a half. Did have to spend several hrs waiting. For that Im grateful

Great group of guys that go above and beyond to make sure you get what you want has earned a customer for life

Tony was the only good part of this experience. He made me feel like he cared and was in good communication with me. However, this is the second time Ive had service done here and the second time the price I was quoted when scheduling the appointment was DRASTICALLY different than the price I was charged. This time, I wasnt even having maintenance done. I simply needed a replacement key since the plastic on mine had broken. Their internet went out and my 45-an hour service became two and a half hours. When I finally went to leave, they key didnt even work and I had to leave my car there overnight. Lets not even talk about the fact that I had an appointment for Monday and their phone rep didnt bother to grab it for me before putting me on hold for 40 minutes to make sure they would have a key for me which resulted in me having to wait two more days unable to drive because my key was broken.All in all a mess. This is honestly the worst place Ive been to for service and if it isnt something ford specifically needs to do, I will literally go anywhere else moving forward.Tuffys is great. Two miles down the road.

At Greenway Ford I was met with friendly service. The staff promptly addressed my issues with my 2013 Ford Flex and got me right in at my scheduled appointment. My car was fixed in what appeared to be no time at all and I was off. Thank you so much for your professionalism, and efforts to make my recall on my toe link suspension painless as possible.

I recently purchased a truck from Greenway Ford, and they experience was excellent. Everything, including the pricing was very straightforward. My salesman Vadim was great! He was professional, friendly, and super knowledgeable. After having a horrible experience with a shady dealer in Tampa, it was refreshing to work with Greenway Ford in Orlando.

I have not purchased from Greenway but I just used their service for my Ford Explorer and the experience was phenomenal! From the moment I drove up they were extremely efficient at getting me signed in and service started. They confirmed my service needs straight away and communicated clearly on timing and waiting/pickup options. The work itself is was completed with high quality and from end to end of the process, even as I paid the bill and received my vehicle from the valet, the entire team was so courteous and professional. Will definitely keep using them!

Answered phone when I called for appointment, unlike other dealers. Got me in same day. Helpful staff, seemed organized. Not inexpensive, but hopefully good work. Minor negatives no free drinking water or vehicle wash.

Wow! I was shocked how helpful Faysal was too my wife and I. He was committed to getting us into the car we originally came to buy, despite us not liking the final price. These guys really want to work with and dont push you away. Also the process was way faster than any other dealer Ive been to; mostly because everything was PAPERLESS, how smart and amazing.

I arrived at the dealership for some scheduled maintenance. The car was take back to the garage area while I waited in the lounge area. I was frequently updated with the status of my car by text and the job was quickly completed. I was very pleased with the service I received at Greenway Ford.

Very helpful and courteous. Excellent service line technician. Kept us informed with updates for service repairs and back ordered parts to install.

The salesperson, Freddy, was fine. Personable and willing to find the answers to questions we had when he was not sure about the correct answer. I appreciate that.The sales manager, whose name I have forgotten, was not someone I would care to do business with. I know what I want, I am informed before I enter a dealership (no one wants to waste time on someone that has no clue what they are interested in), and if you cant answer a question, dont behave in a superior manner, just find the answer.Better yet, when a customer knows something, and you, the manager, tells the customer they are wrong, you had best be sure that you, the manager, are indeed correct. I, a potential car buying customer, will go to another dealership ASAP when faced with an employee that will not accept that I, the potential customer, might know more about a particular vehicle than said manager.Some potential car buyers are knowledgeable. Best not to tick those people off, because they might be the ones that will spend big money on a vehicle, and then proceed to tell others about their experience.

They were awesome! Very helpful, listened to what I wanted and got the vehicle I needed. Happy customer and will do more business with them in the future!

I purchased a 2016 Jeep grand Cherokee. Two days later I had to return it, only to be told. That car should have never been sold. The keys were taken off a managers desk - Online sales director. The car needed a new engine and starter. It was sold to me with a bad engine after I asked repeatedly if there was any outstanding issues with the car and was told no. After the issue was discovered, I was told the solution was to put me in another car but that I would have to pay more money for the difference as if this was my fault that I was sold a vehicle that was a safety concern and should have never been sold. This is outrageous and I still do not have a car, 1 week later. Completely dissatisfied with the situation and the lack of resolution.

Great job again guys! Bret was a patient and diligent consultant. He had some frustrating moments for sure because I’m not super easy going and am suspicious as hell when in a car dealership. He was always calm and attentive and went the extra mile to make my experience as comfortable as possible.

Excellent service, sale person very helpful, fast application and approving process!⭐️⭐️⭐️

I felt that the staff really did everything they could to get me into the car I wanted. I am very pleased with my experience and I usually hate sales people. I got an over appraisal for my trade in and drove away in the car I wanted the same day. I can not complain it was a simple no pressure experience.

I give a 4 star because I went to get my scheduled service done only to discover the person had not actually scheduled me when I called. The second visit was a 5 star.

Tony and from the service department and I believe it was Victor who worked on my car, they went above and beyond to make sure my issue was resolved and resolved correctly. I thank them for making my Ford Fusion good as new!

Good Customer service! Juan helped me greatly find what i needed as well as giving me the price i wanted for my trade-in! I would recommend to anyone!

So far so goodToday was my first experience with Greenway and it was a tall order. I have a F-53 chassis that supports a new 31ft Holiday Rambler RV. NO ONE would even try to do Ford warranty work which was really disappointing. I have driven Fords for over a half century and this was the first time my confidence in the brand was seriously shaken but I have become accustomed to being nothing but disappointed on the service aspect of RV world...until I went to Greenway. RV dealers are there to sell them thats it. While they have service departments, they are months out on appointments.But then I went to Greenway. I understand that they are one of the largest dealers in the state of Florida and I can sure see why. From the moment I arrived until the moment I left the dealership, everyone was very professional and courteous. Interestingly, I did not even get anything done. Like every dealer that sells anything on wheels, parts and mechanics are hard to come by and probably will be for years to come. Its unfortunate too. RV sales are at an all time high with an $11 billion backlog in orders. The situation looked grim....like well do I really need air conditioning? we didnt even have it when I was a kid.I could have walked away from this experience disappointed. But I know finding a good, reliable source of repairs is getting tougher every day and it is a process. Instead, I am encouraged that the door has been opened for a long term business relationship with this dealer and, frankly, Ill probably buy our next car from them as well.The world is a very different place than it was a few years ago in so many ways. This is one of them. Greenway is going out of its way to accommodate customers...even new ones like me. Who knows what the future will bring but my first experience here was good. Stay tuned. I will update this as the story progresses with text and photos.Take care and safe travels all

I went to test drive vehicles and the sales person did not seem interested at all. I explained to him what type of vehicle I wanted at the end of the day and he said he would reach out to me when new inventory came in and to follow up. Never got contacted even after new inventory so I purchased a truck somewhere else. I called yesterday to ask pricing for a leveling kit and was politely told that someone else would reach out to me with pricing and more information about it. I waited for a call or email because I wanted to make an appointment after they would tell me the price but it has been over 24 hours and no one reached out to me. I guess they dont want any business.

What an amazing experience given by Avelino and the finance department. Handled with so much care and professionalism. He was just amazing and hand delivered my amazing new car and took my trade in himself. Definitely a very happy customer. Thank you!!!

The “Works Service” includes a tire rotation that the dealership didn’t honor, paid $122.00 for an oil changeNice facilities.The Vehicle inspection report is brief and incomplete.A better example is the one provided by Gus Machado Ford in Hialeah.Overall I’m disappointed with the service.

Ryan assisted with my service and I was also establishing a new dealership in the area. If the other staff members are as helpful as Ryan, I will continue to use Greenway Ford for future maintenance and vehicle purchases in the future!!

Greenway Ford has a very unprofessional service department. I would highly recommend taking your vehicle to another company. 4 months ago I took my truck in to be serviced. They did the oil change but didn’t do my tire rotation. I talked to General Manger. He asked me to give them another chance.Today I took my truck in for service. Same problem as last time. They charge you for a service but do not complete the job. Very unprofessional staff!

I was never called by my consultant to explain the issue with the vehicle and the charges. Just got a text that vehicle was ready. When arrived to the service center, had to wait over 15 min for them to find the documentation and explain what was done to the vehicle. After paying had to wait 10 more minutes for them to locate and bring my vehicle. I have never had this issue on this service center before. Perhaps they have to straighten some of their service advisors.

I had a great experience buying from Greenway Ford. I drove down from Jacksonville and Rick Jordan went above and beyond to make sure the trip was worth it. The process was probably the easiest Ive ever had buying from a major dealer. If you want a completely transparent purchase (with no BS) Rick is who I would recommend. And while youre there try to meet Maurice at the reception. She was the sweetest most welcoming person, who made it a point to check on me from time to time to make sure I was comfortable and being well taken care of. She is the perfect employee to have as the front door to the dealership.

The sales managers are not at all helpful. Evertime we check to see if new vehicles are coming. It continues to say coming soon. The inventory they currently have are not what I want. And to place an order seems to be a nightmare since they are scripted to tell us the same time frame of 4 to 6 months. They have to the power to check when these cars are truly arriving. But would rather not take the time. Its easier to sit behind their counter and stare at their computers pretending to be productive, instead of helping their customers.

Everyone made the process easy and stress free. I got the vehicle I wanted, actually better than I wanted, for the price I needed. I now have an incredible new car with no hassles.Thank you guys, you have won my business and brought me back to the Ford family.

Great customer service, they took care of me and my truck at a reasonable pace. Ryan the service advisor that took care of me was very knowledgeable and respectful, good guy and would recommend coming to him with any need.

This location is always reliable, very friendly, knowledgeable and no long waits.Frank is excellent!If Disney World had a Ford Dealership, it would be just like Greenway Ford 👍🇺🇸

I bought my car at Greenway Ford in 2017. The transmission went out 3 weeks after I paid it off in July 2021. I called my service advisor, Terry who advised me it would be 5 to 10 weeks before they could even look at it because their transmission shop was so backed up. I bought the extended warranty so it had to be fixed by a Ford dealership. I told him this was unacceptable as this is my only car. His attitude was, “it’s out of my control, here is the number for Ford Motor Company if you want to make a complaint through them.” When you buy your car at Greenway, which I did, they sell you on how great their service department is and it’s not. That’s a lie. I would never buy another car from Greenway Ford because they do not take care of you after you buy it, even when you pay $2700 for an extended warranty. I ended up towing my car to another Ford Dealership in the area and they had my car fixed in less time than it would have taken Greenway to even look at it! Very bad experience.

Ryan was extremely helpful and professional with helping with my tire issue. I worked out a few options that allowed my wife an I to decide what was best for us financially. He stayed in contact with us after ordering the tire and I was able to schedule the install quickly. Thank you for your great help Ryan and all the kind employees at Greenway Ford !!!

I have been going to another Ford dealership for service on my Ford. I am so glad that I tried Greenway. It was completely painless and even really nice to feel like they really cared and were helpings me. Its sad but there are not very many customer care places that really go out of their way and give good service. Even pre-pandemic. I will totally tell everyone that has a Ford to come to Greenway for service.

Edlen and Harry we’re great! Super helpful, worked fast and effectively. They listened to my needs which is rare in a dealership, but overall super important. I was able to land an amazing deal with the help of these two. Be sure to ask for them when you visit! You will not be disappointed.

We went there to a recall and for them to make some services and I can say that was an excellent service. Terry assisted us the whole time. I don’t have enough words to say thank you! If I could, I will give more than 5 stars. I totally recommend them and definitely I will only use their services now.

After dropping my car off, I received a text from two different numbers offering to text or call the provided number if I want or need anything. There is a “coffee corner” sign and when I went to get coffee, it looked like it was being cleaned.I checked back in half an hour and they were still there. I asked the agent Kevin if I get could coffee from somewhere else as I didn’t want to interrupt the cleaning ladies (obviously) & I get no reply. I ask the front desk ladies about it. They explain that it’s not being cleaned it’s being set up, and make a joke that I can come back in the morning for coffee. Not really about the coffee, it’s about the experience. 50 minutes in, and my service finally begins (a text notifies you when diagnosis starts). Never got coffee and it took almost two hours for a bolt in my steering wheel to be replaced for a recall. Could hardly read my book outside as the valet guys loudly laughed and joked.

Oil change performed satisfactorily. However car was not taken into the shop until 45-50 minutes after the scheduled appointment time. Also I was unexpectedly charged a extra $5 “to maintain my records”.Apparently the dealer now charges this ever time you bring your car in. Unaware of any other dealers that do this

Frank in service was wonderful. Very informative and helpful. Great 1st experience at Greenway Ford. I will be coming back.-Joann L.

These car sales people are the worst. My husband reached out to ask about a car, and the salesman took a long time to get back to him. My husband was busy at work that day, so I called for him and got another person who was more responsive. She and I agreed to a price, and I asked to put a deposit down so that I could come pick it up over the weekend, when Id have time to drive that far. She said shed send me the PayPal info in the morning. In the morning I contacted her, and she said the car was already sold. Meanwhile the salesman my husband had originally contacted continued to text him about buying the same vehicle, for a much higher price... my husband responded, telling him he knew the car was already sold, and the salesman said it was not. He claimed he took it off the website for us (even though it was still on the website when I checked) and said he had the keys in his hand. Seems like some nasty sales tactics are going on. I can only imagine they want us to drive all the way there and sell us some other car, or the same car for much more than agreed upon. They are untrustworthy liars and manipulators. I would never buy from here.

I definitely recommend Greenway Ford for servicing your automobile. Everyone was helpful courteous & thoughtful making my experience a pleasant one.PatC - Orlando

Just purchased a new to us vehicle from salesman Eric Noir who was very straightforward to work with. I let him know I was tight on time and he got things done in far less time than our prior vehicle purchases have taken. Good price on our vehicle, good value given for our trade and no surprises. Would definitely work with him again.

I was extremely disappointed with my recent visit. I brought my F250 in because the steering wheel was shaking while drove it. They looked at my vehicle and said the steering damper needed to be replaced. No problem, $340 repair. I leave the next day for my out of town trip and the problem still occurs.I bring it back two weeks later to get it corrected and they tell me now it is the ball joint that needs to be repaired. Now it is an $866 repair. I get in my truck to drive off the lot and noticed my steering wheel is off-centered 30 degrees. Now I have to come back once again to get that problem fixed.I am extremely disappointed with the level of quality control and services I received.

8/4 Dropped my vehicle 9/23 If I could rate -100 will do it. They deserve worst. This is the answer that I got today from the Ford corporation customer service after my vehicle being with the dealer for 7 weeks. lie after lie. This people doesnt know what is the meaning of professionalism is or honesty. It is your decision, but let me tell you I find out that I am not the only one living the same hell.I am the FordPro Customer Experience Specialist that received your case regarding your motorhome that is at Greenway Ford. First and foremost, I apologize for the time this is taking and the inconveniences you are experiencing with your motorhome down at Greenway Ford.I just spoke with service manager Brian at Greenway Ford, and he let me know that the parts needed for your motorhome have been placed on emergency order and he is hoping to receive them soon. Update 9/29 Guess what they just called me to let me know that an accident just happened the mechanics was backing another vehicle and hit my vehicle. Now the just handling the vehicle in the actual condition to me to send to any body shop to be fix. Stay away from them, the service is the worst!!! 10/26 still on the Dealer good luck.

Terrible overall experience. Would rate 0 stars if possible. Brought my car in for service and was quoted a price over the phone. When I came to pick up my car, the actual bill was 20% more than quoted. Service technician was EXTREMELY rude and told me that if I did not like it, I was welcome to leave my car there but would not get my keys back until the bill was paid. I will never visit this dealer again. Avoid them if you value your time and money. Feel free to do business with them if you like being lied to and treated rudely.

My experience was great. Bukasa was friendly fast and efficient. I gave him specifics, he complied came back with 6 choices all within my specifics. I bought the second vehicle he showed. Following, when it came to the paperwork and any fine details Bukasa was professional, yet helpful if needed, with no funny business! My daughter also bought a vehicle from there some months back, she also had a great experience with them.I would definitely recommend them.

Rick Jordan is the best! He always takes care of us and gives us VIP service. We have been buying cars from Rick for 11 years.

Terry Bennett, the service advisor was awesome. Constant communication on the updates for the vehicle. Service was performed as required and desired. Timely return of vehicle after recall and warranty work was completed. Will continue to do business with Greenway Ford.

I appreciate Tony and the gentleman that Serviced my car for doing it so quickly. I have a power chair and they don’t like water. So you guys got me out of there really fast. Thank you so much I really appreciate it And just so you know I beat the rain thanks again guysGary

Robbie from the moment he greeted me to the time we picked up the car from getting serviced was one of the best employees I have come across at greenway! Super professional and nice, texted me updates about my car pretty promptly. They called when they figured out what was going on and had it ready to go by the next day! It’s people like Robbie that have me coming back here.

Quick lane was definitely not quick. 3 hrs for an oil change and tire rotation with an advance appointment. The service adviser was nice and communicated the delays.

If you need service done go see Robbie, he is very personable and always stays in contact to keep you updated. Thanks Robbie for great service

If this would allow me to post negative stars I would.When I made my appointment to have my vehicle repaired at Greenway Ford, I was told the diagnostic fee would be waved if I chose to get my vehicle repaired at their dealership. This was not the case. My service adviser did not update me as he had said he would or in the form of communication that I had asked. I was charged more than double any list price I could find for the part used to repair my vehicle. Brian Collins, the service manager yelled at myself and my partner in the cashiers office of the dealership and called my partner a liar. I genuinely believe I was taken advantage of because I am a woman. I will be filing a formal complaint with the general manager of the dealership in contacting Fords corporate office.

Got the Letter in the mail. Called the next day for an Appointment. Took vehicle in and dropped off for repairs and cleaned and detailed. Friendly Staff. And got my vehicle back as good as new. Very happy 🤠

I needed routine service in my 2020 F-150. Tony was very attentive and answered any questions that I had regarding the vehicle. The vehicle was scheduled for service at 7:00 am and I received a text at 8:24 advising me that it was ready for pickup.

My experience with Greenway Ford was simply fantastic. From the time I searched for vehicles on their website, till the time I contacted Jonathan Neal as my Sales Rep, until the time I arrived and finally purchased my new vehicle. The entire process was smooth, and pleasant.Greenway Ford gave me more for my Trade-in, and offered me a much better deal than any other dealership I had been to. I highly recommend Greenway Ford to anybody looking for a new vehicle. This entire process was the best car buying experience I have had in over 50 years of life. It truly was. And NO, I am not being paid to say this. I truly believe this was the best car buying experience I have ever been involved in. A big THANK you to Greenway Ford, Jonathan Neal, and Harry McKenzie for all the help you gave me. Thank you.

Vadim of Greenway Ford really impressed me. Honest, straight talk, no fluff. The staff that I interacted with also was very professional. I definitely would buy another vehicle from Greenway. Vadim your the man!

I have a 2014 Ford Escape that I bought in late 2013 from Greenway. Only 80,000 miles because I typically have a company car. Out of nowhere, it started shaking and lerching on a drive home on Friday. I take it to my local Firestone that I have used for 20 years. They hand it back to me and say this is so messed up that we cant fix it. They said coolant is leaking and you basically have a 4 clynder engine that only has 3 now. I take it to the Ford dealership and they confirm the same thing. But they want me to spend $5,500 on a brand new engine, Engines dont break down at 80k miles. This is a defect. The Ford service manager even said we have had several cars come in with this issue. He advised me to call Ford corporate because he knows that engines shouldnt die at 80k miles. Greenway... stand by your product you sell or get out of the business.If not, I will make it my personal project to trash you on social media on a daily basis. I will cost you sales.Thank you Tony in service for giving me a # to call. But I talked to 2 people who have no concept of engines dying at 80k miles.Tony begged me to recant my post. I gave Ford a chance to do the right thing. They chose dollars over loyalty. Ford is absolutely dead to me. Do not buy their product!

I knew exactly what I wanted. But had to wait a very long time to make a simple purchase. The sales guy was great. The Finance manager did not listen. I told him no on GAP and not on extended warranty (Which in my opinion is a scam). He found a way to sell me on both services, by lowering the payment. I did say I would be interested in preventative maintenance plan. Which never happened. I said I wanted to go through Ford credit or my bank. I noticed they ran my credit through multiple vendors. When I read through the terms of the warranty and GAP, I called to cancel. He did take care of that promptly.As far as the sign that says we will match or beat any offer. They didnt.Average to below average car buying experience. Better places to buy a Ford.

STILL NO ANSWER ABOUT HAVING OUR VEHICLE DIAGNOSED. IT’S PRETTY SAD THAT ALL THE GOOD REVIEWS GET RESPONSES FROM THE OWNER AND MANAGEMENT YET I HAVENT EVEN RECEIVED A RETURN PHONE CALL.(10-13-21)Financed a nice used car that I love, everything seemed awesome. 2 days later while reversing the vehicle out of a tight space where I had to turn the wheel sharp I noticed the sound of what seems to be the cv axel/joints going bad. Currently waiting to get the vehicle diagnosed, although Greenway has stated I purchased the vehicle “as is”. I am giving the benefit of the doubt that no one was aware of this mechanical issue, in hopes Greenway makes this right and takes care of the situation. I will update this review afterwards 🤞🤞

My husband and I custom ordered the bronco sport back in February. It was delayed three times and we didnt actually receive it until October. But this review is not about the delays. We understand that there were chip issues and covid issues. Our one-star review comes from the lack of communication from Greenway Ford. They never informed us when our vehicle was delayed. We always had to reach out to them and wait for a call back. Our sales associate did not have up-to-date information. The next person we were passed to gave us wrong information. And when we spoke with the general manager, he said he would get things taken care of and get us assistance from Ford. He told me he would call me the next day, but never did. When I tried to reach back out, he would not return my calls. When we finally were able to purchase the vehicle, our sales associate couldnt remember why he took money off of the listed price back in February. He even asked us why he did it. We gave him an honest explanation and he refuted it. We felt as though we paid too much for such poor service. The very last issue we had was a day after signing all the paperwork, Greenway Ford called me several times, back to back, because they had forgotten to have us sign something. So then it was my responsibility to print it out and return it back to them. It appeared that every department of greenway Ford was lacking professionalism and customer service. We will never purchase another vehicle from them, nor will we ever recommend them to anyone we know.

I had to go in to get a new tire and Frank in the service department was extremely helpful and efficient and very communicative . Will be back because Frank provided excellent customer service . He came out and met us by the car even as we were leaving !!

I could have used more time to be shown about all the different features and how to use them. I will be back today with a list of a few thing, others I will learn by the book and experience. 👍😁

Greenway Ford was the best car buying experience I’ve ever had. Bukasa and Andrew were both amazing to work with and made the whole experience enjoyable. Bukasa was knowledgeable and made the buying experience fun. He never stop giving the best customer services even after the papers were signed and done. I recommend to anyone looking to buy vehicle to go to Greenway Ford!! You won’t be disappointed.

Great experience Eduardo was the perfect sales man not pushy with anything wanted me to look at other cars before settling on one. Great experience will come back to buy another car from him

Everyone was friendly. Service was completed in a timely manner, and Tony kept me updated throughout the process.

Just went in to window shop and walked away with a new truck. Edlan was an awesome salesman. We will definitely come back for future needs.

Kevin with the service department was awesome from start to finish, if I ever have to bring my vehicle in again I’m going to ask for him to oversee, I don’t know who the name of the service tech that actually worked on the vehicle, I would like to thank ‘em it was clean when we picked up & the valet who walked us to our vehicle was friendly and seemed to be having a great day.

Terry helped me out with my vehicle recently. He provided amazing customer service and had my car ready early in the morning. I will definitely be bringing it in again to him next time!

After previously purchasing two vehicles from this dealership, I wanted to give them the opportunity to sell me a third. Upon arrival, the experience immediately started to decline. Instead of allowing me into the dealership to look around, they blocked me at the door and insisted on obtaining my personal information before even allowing me entrance into the dealership. From there it only got worse. My salesman was EXTREMELY rude, acted like we were keeping him from something, could not answer even the most basic questions about the vehicles he sold, was on his phone almost the entire time, and, when we had enough of his mistreatment and decided to leave, he made rude remarks to us as we left the dealership, it was all I could do to run out fast enough so that my girlfriend wouldnt go full Karen on him. After this experience we left and IMMEDIATELY called the manager to let her know what occurred and she hasnt bothered to call us back.Ive been purchasing vehicles from this dealership since they first opened, but never again, theyve lost a customer for life.

It’s disappointing I’m having to post my first negative online review but the experience I had here justifies it. Unethical is the word that comes to mind when I reflect on the Service Department’s pricing. I was told it would cost nearly $1,000 to fix the break light issue my car was having so I took it upon myself to fix the issue. Important to note I am not car savvy but was able to fix the problem in under 2 minutes by replacing a part I bought for $30 at a local auto store. Experiences like this are exactly why people do not trust dealerships and I hope Greenway doesn’t price gouge future customers like they tried to do with me.

If I could give zero stars I would. Let me start off with I will NEVER PURCHASE A FORD AGAIN. This is my second terrible experience with this location. I want to start of with my first issue I have had two Mitsubishi sun roof vehicles and they NEVER had an issue with leaking in my car, I purchased an extra warranty costing four thousand dollars yet they wouldnt cover fixing the issue even though its a common ford issue. Not for other cars as my Lancer that is over ten years old with a sunroof had never leaked. They not only didnt cover fixing but I was charged over a hundred dollars for diagnostics when I told them the issue myself and was told its a common issue with the focus I should have been told my warranty didnt cover I should not have been charge for diagnostic as Mitsubishi did not charge to check out your car. And Mitsubishi would inform me of what my warranty covered before doing anything. My second issue is from today I purchased a battery in December and it was a bad battery they can see in their system I purchased it however they are unwilling to help or replace because I dont have the receipt handy as Im in a different city. The lack of customer service has completely turned me off and I will go back to having. They are scam artists. I am so appalled by my two experiences with this location please save your money. If you decide to purchase anything be cautious if you have purchased the car always ask them what is covered in your warranty before allowing them to touch save all documents!!!!!!!!! Terrible customer service 0 care for their customers!!!!!!! GO TO A DIFFERENT LOCATION AND IF YOU HAVENT PURCHASED YET PLEASE CHOOSE A DIFFERENT CAR ENTIRELY BECAUSE FORDS ARE COMPLETE TRASH!!!!!!!!!

Not a good experience. In an era when every business transaction counts in a volitale economy, its the little things that count, and this dealership clearly missed the mark. I found a pre-owned vehicle online and immediately called the dealership to confirm its availability. The saleswoman confirmed it was available, and I scheduled an appointment for the next morning to come see it. Come the day of the appointment, I was called in the morning by a staff member to confirm the appointment. I told her I was actually in my car and on my way to the dealership (about a 45 minute drive). Finally at the dealership, it took about 25 minutes for the sales person to find the car I was interested in. When he brought it around I got a whole song and dance about various warning lights on the dashboard, and a cracked and non-functioning fog lamp and assembly. None of which were disclosed on the online advertisement. I felt compelled to still try a test drive as everything I noted above are all negotiable items, though still frustrating. When I got in the car I noticed that the gas gauge was on empty. At that point I ended the transaction and walked out.I just dont understand how a professional business can overlook something as simple as having a vehicle cleaned and readily available for a specific appointment time. You want me to be excited about purchasing a car, but then its nowhere to be found when I arrive, has unmentioned mechanical issues and damage, and HAS NO GAS for a test drive. I just dont understand that logic or lack or preparedness.Those simple attention to detail elements win or lose me as a customer. If you dont value my time and the expenses I incur (gas, tolls, time) then I cant take your business seriously. Whats more, there is no excuse for any of it. I counted at least 8 sales people sitting on their cell phones and socializing. The sales managers couldnt be bothered to greet me or provide any updates on why it took so long to find the car I was interested in. I had a trade-in, and no one stepped up to the plate to start the appraisal. Im terribly sorry I wasted my time at this dealership. If you value your time and attention to detail, look elsewhere.

Wouldnt give any stars if I could. Yes, we are in a difficult situation and have negative equity due to a cosigning issue. (Never cosign for a family member) Telling me that I need $10,000 because a bank wont approve me with negative equity isnt wanting my business. I just went through this before with another dealership and they worked hard to get my business. The only reason we looked somewhere else was due to limited vehicles. We want a dealership that wants a customer, not a sale, and willing to work for it. Greenway isnt that dealership.

Unbelievably horrible Dealership. After receiving 19 harassing phone calls from a very pushy salesman about how urgent the down payment needed to be done; I sent them the 48k they were asking for the vehicle along with the tracking number of the check.I followed up with a call after I received a notice saying that my check was delivered and signed for. However the dealership could not locate the check and tried to tell me that it hadn’t arrived yet. Even though I sent them the tracking number and copy of the notification that it had arrived 5 hours ago and the name of the person who signed for it. They replied that they didn’t know the person who signed for the check and couldn’t find it. It took days for the check to be located, and it turned out to be in financial department the entire time.After I was promised 3 different times by 3 different managers to be kept in the loop about when my vehicle was going to be shipped; not a single phone call was made to me. The only communication that made to me was a text message saying that they were busy with other customers. When I explained to them that the salesman didn’t seem busy when he called me 19 times looking for the money…no response was given.I called twice a day for 5 days and no one could tell me anything. The only call that was ever made to me after I sent them the money, was a wrong number to someone else they were attempting to locate money from. I have never seen such incompetency, disorganization, and terrible customer service in any business in my entire life; let alone a car dealership that I paid nearly 50 grand to.It has been 6 days since I wired the money to Greenway Ford, my vehicle is still sitting in their lot, I still have no idea what day my vehicle will come, or where it will be delivered to. Google needs to make zero stars an option for this dealership.

It was a pleasure taking my truck to your facility. The waiting room was very comfortable and the personnel was very professional.

First experience with Greenway, and I cant say enough about our salesman Dalton. From start to finish he made things very easy . Definitely worth the drive from south florida to Orlando. Hard to find good service nowadays. Thanks Dalton and all others involved at Greenway.

I have been using your service since we purchased it new in 2011, never disappointed. Frank is my service advisor and has always done a good job ..

Excellent customer service. Common sense health and safety guidelines. Quick turnaround time. Great communication.

Kevin was very nice and he made sure I was up to date with how my car was serviced and with services my car needed. Always a pleasure knowing my vehicle is in good hands.

Very knowledgeable staff and usually very helpful. Communication lags at times, but I think its because they consistently stay ridiculously busy. Overall great experience, even if its not always perfect!

Service writer was very helpful. I gad an issue with my screen in my 2018 Ford F 150 truck not returning to music channel if I get a phone call or a text message in my truck and my phone is connected to the screen. I dropped my truck off at 8:40sm with an appointment and then they stated at the time my service writer, Abel, was writing up the ticket thaf they might need to keep my truck until Tuesday. That was not possible … they had to put a bolt or screw on the cover that protects the oil pan under the truck, they did do that and I had to return to get my truck about 2pm Sat., because it had two car seats in it and J take care of my 2 Grandchildren on Mon., so I had to get my truck back! veins

Very good service and worker are very polite in getting your service taken care of your car

Unreal to believe that in 90+ mins. for an oil change and check everything they don’t take the time to fill in the reservoir of the washer fluid. (As soon as I turned on the Car I got a message of washer fluid level low) Not a good impression. Front desk personnel were great.

This place was excellent did everything they could do for me possible. Very happy! A great sales rep to ask for is osama faraj, he will get the job done no doubt

I have never had a great car buying experience, to be honest I dread buying a car. It takes too long, all the back-and-forth is exhausting, it’s just not my thing. Yesterday my husband and I went to trade our vehicle in for a Mustang, and I was preparing myself for the worst. I was pleasantly surprised. Our sales agent Scott was amazing and made the whole experience very pleasant. We got exactly what we wanted and were in and out in 3 hours. Harry in finance was amazing to and made that part a breeze. I really appreciated Scott taking care of every detail that I usually have to harass people to do. I will send everyone I know to Greenway Ford, even though there are 3 other Ford dealerships closer to me.

At the last minute I threw a wrench in the works because I read something wrong. Jonathan and Rick went above and beyond by thinking outside of the box to make sure that my needs were satisfied. It was one of the best experiences in buying a truck that I have ever had.