Vitalie was extremely helpful and thanks to him I got a perfect car. I would recommend this place he was kind and helpful and made sure I was comfortable and he really went above and beyond.

Great people! Alex was super with communication for several days until we were able to come to the dealership. She introduced us to Vitalie who was very gracious and well versed showing us the features of the car we wished to purchase. Near the end of our deal, he had to leave for a family emergency and turned us over to Michael. He also was very informative and polite. I am very pleased with them and highly recommend this dealership.

Vitalie, my salesperson was THE BEST car salesman I have ever worked with! He took his time to educate me on my purchase and made sure I was 100% comfortable. Throughout my sales process, I truly felt I was working with a trusted partner. I am thrilled with my purchase!

Wow, they really go all the way with top warm service. My car purchase was a great experience starting with the outstanding Alex communicating with me via email, answering all my questions in a timely manner. Now comes the super star Vitalie the Russian, who made sure I knew everything about my new explorer. As fir the wrapping things up Jose the finance guru knows how to make it happen. Thanks to Alex, Vitalie and Jose you made my car buying experience very pleasant. You are a great asset to Tropical Ford.

Service does not rate high on honesty.I needed an oil change, had a low tire, and needed washer fluid, so I asked for the works oil change.Watched on the monitor. 90% sure They never touched my tires.Left still low on washer fluid, and low tire on the same position. Just as I thought, no tire rotation. Which also means no brake inspection. All of which are checked-off on check out sheet.Both honesty and The Works are a complete joke here. Never going back.

We are currently waiting on the arrival of a Ford Mach E that we put a deposit on. Our sales person Steve Lucius has been amazing! He’s been in contact with us numerous times keeping us updated on the delivery. I really appreciate the open communication and straight forward answers. Steve went on the test drive with us as well and was really passionate about his job. You could tell he enjoys what he does. He also was kind enough to send us photos of the vehicle when it was delivered today. If you go to Tropical Ford definitely ask for Steve Lucius!

Trish at the service desk is always super helpful, obviously has customer service close to her heart. She listens to what I need, comes up with solutions, communicates timelines to me, and alerts me when work is done. Great ambassador for Tropical Ford. Highly recommend.

We were in the market for a Mustang Mach E, and when we arrived Steve helped us. He was very professional, low pressure(which is good as we dont buy from high pressure sales people), and knowledgeable on the car, and also very patient with us. He helped us over 2 days and his knowledge helped us make a decision to get the GT version when he found out an answer to a question we had that wasnt easily found online.

I went to tropical Ford yesterday with my truck with seven issues and all seven issues were fixed. I just got back from picking up my truck and Im very happy and was impressed. And it takes a lot to make me impressed. They where very professional, extremely highly very nice people and very courteous. I would recommend them to anybody.

Great experience here. So thankful with Michael Torres sales person for all his help during the process. Great job Michael A+++

Too bad you have to leave even 1 star rating, because their claim of “Best Service Around” is a bunch of bull. We were vacationing in FL and got ready to leave when a service light came on. POWER TRAIN issue on our 2019 Ford F-150. Still under FULL warranty. Not some little fluff thing that could wait. We have almost 700 miles to drive and don’t want to be stuck in the middle of nowhere with 2 dogs with us!So we head here—-they said they “might” be able to look at it in 2 days…….really? Ok, first, that would be on Sunday and I don’t think they’re even open on Sunday. (Duh) But secondly, we’re talking about the power train! When we looked everything up, it said to not even drive it but to have it towed! But put us back on the road for 12 hours. You can’t even hook it up to the machine to see if it’s a true problem or just a glitch that triggered a light? Come on!So my suggestion to everyone is if you value YOUR safety or the safety of your FAMILY—DO NOT EXPECT SERVICE FROM THIS DEALERSHIP! Take it somewhere else! And if their service is this bad, I certainly wouldn’t expect anything better from sales.

Tropical Ford dealership. who would of known the only shop I ever encountered that would rotate your tires and lose 1 lug nut. If there not responsible why wouldn’t they at least let the vehicle owner know that your missing a lug nut. There the only company that I allowed to rotate my tires 😒

Patient, kind, and fair are just some of the words to describe my sales experience with Michael Torres. He was well knowledgeable of the vehicle and took time to describe simple task that made my buying experience a cut above the rest. If you are in the market for an extraordinary buying experience, I would highly recommend Michael Torres.

I was on vacation from WI…. I had a low pressure tire light come on while visiting Disney. We did sit for about 1 1/2-2 hours waiting until my transit could be seen- nothing was wrong with the tire but it was low on air. They made double sure by dunking the tires in water. They filled the low tire with air. After we asked how much we owed- they said nothing- you are on vacation enjoy it. I was happily surprised and wanted to give them a shoutout for awesome karma!

DO NOT BUY HERE! DO NOT HAVE YOUR VEHICLE SERVICED HERE! This place is rude to customers and will laugh in your face while stating that isnt my problem. Ive had terrible experiences with the Sales Manager Jack Grace. He is incredibly rude and unhelpful. The service department is also SLOW. They can take days to do simple service work and never call you to let you know it is ready. The sales personnel will act like the service department is an entirely different COMPANY and provide no help.I will never come back to this place. I was a customer for a while and dont know what happened to the level of service. They do not treat customers with respect.

This was a maximum experience wow !!!! I love the way the people treat us . Michael thank you to go step by step with us love the way you treat people and Jose hey what I can say men this is living the movie thank you so much for showing us the kindness. Thant you all people from Tropical definitely I will recommend you guys to my friends when they decide to buy a car. Thank You.!!!

My buying experience at Tropical Ford was about as seamless as it could possibly be. Super friendly staff, and my salesperson, Michael, was so helpful throughout the entire process. Definitely the best salesperson be ever worked with. 10/10 will buy my next car here.

Great customer service, came in with no appointment and fell in love with a great used vehicle. Vitali assisted me through a test drive, was very knowledgeable about everything and helped me through the finance process. First purchase and great experience!

Our experience with Tropical Ford in Orlando was great. First of all, we were welcomed immediately upon arrival in the show room. Several people came over to make sure we were taken care of which doesn’t happen at every car dealership. I would definitely recommend Jose Galvan. He was very helpful. He answered all of our questions and he was very knowledgeable about the vehicles we were considering. I would definitely purchase another car at Tropical Ford.

I want to say thank you to Michael Torres. He was so helpful. Helped us find a beautiful 2021 Mustang Mach E.

I have called on and off for months to cancel my Gap because I refinanced my vehicle. Finance department does not return phone calls at all. One receptionist even told me so herself on one day. I called again today the finance manager is not working today per the receptionist. Ask to speak to a sales manager “can we take a message he is with a customer”. I live an hour away. Please give me a point of contact and some assistance I am begging. Terrible service.

Always used this Quick line service.At 6:40 came to be first on the line. At 7:00 they opened. At 8:00 oclock my car has not been touched. After I asked when my car would be checked( to change oil and do rotation), the answer was about 2-3 hours at list they will check. Are you serious?,, Very good service with wasting time of customer. No apologies for inconvenience, no any possible alternatives and very important NO APPOINTMENT IN ADVANCE.Thank you for nothing. If it would be ZERO to estimate your service, you would get it.

Definitely a dealership worth checking out make sure you stop by and say hi to Jose and amazing car salesman! From the moment I entered the dealership it was a pleasant experience cars are priced at a very reasonable rate! Staff was extremely friendly and helpful Jose was amazing taking the time to answer all my questions and ensuring that he work to get the best deal possible for myself! Definitely make sure that you visit the dealership anytime you’re looking at purchasing anywhere

Great Service, Michael did a great job, Highly recommend this fellow. Did everything as I wanted, no pressure sale, choose car at lunch and pick up after work, paperwork was a little slow, but after couple hours finally got the keys. Place was clean, I though I will never purchase a Ford again but this people did make me change my mind, great service. Michael even took the time to explain all the electronics to my wife, in Spanish, awesome. Great for all people in there Michael, Jose and so more that makes my wife happy. Thanks guys keep moving forward.PD. This is an update on my recent review, after purchase and take car home, my wife found that the deal I got with the salesman was changed, I have told the salesman that I want 60 month deal, somehow the finance department changed to 72 months, I have written emails to the dealer and no answer from them, neither a call. Be CAREFUL with their sales and finance department, I am looking for some legal representation. BE CAREFUL and TAKE A PIC of your deal in the salesman desk. This should not be happening a deal is a deal in the salesman table, 60 is 60 not 72.

Michael and Jose were nothing but awesome. They took the time with me and was super patient with my indecisiveness. I wasn’t sure I wanted to buy the car because of the market adjustment addendum, but I felt that the service they provided was well worth the little more I paid for my car. Thank you for the awesome service.

First car purchaser and Vitalie service was amazing ! Explained everything to us quickly and efficiently .

I left the truck for a engine light diagnoses, they said was $150 for that and after it they said wasnt nothing bad, just reset it. I have authorized oil change and another checking services since the engine light was solved. When I came back to pick the truck up, after paying $404, the car was dead, after a jump stard I just realized that the engine light is still on. I complain and the truck came back for a diagnose again and they said is a Power Train Control Module need to be change and reprograming estimated in $1.550. They gave me the wrong diagnose at the first time, I have authorized the service, they charged and did anything coming with a wrost and expensive problem, I asked for a refund because they gave me the wrong diagnose and I have paid for nothing, they just denied. Very unfair really bad service, never come back at this place again.

Dont waste your time. They lied to us about a vehicle we were going to purchase. Made a deal with Alex on a red Explorer and set an appointment to come in and finalize the deal. I called last night to have the vehicle held and was told that it would be. Today I got a call from Alex saying we were good to meet at 4. Then 2 hours later she called and said the vehicle sold. We put a deposit down to hold it and even got our financing approved today. Not sure how you treat customers in such a poor manner. Still in disbelief. Tried calling the District Sales Manager 4 times today and left messages. Here we are 6 hours later with no call. Buyers beware. Feel bad that Alex lost her sale because she was awesome. She even had the keys on her desk for us. Another salesman took the keys knowing she had the deal. Unbelievable....

Hey Vitalie it’s amazing he’s awesome thank you so much for making one of my dreams come true god bless you

Great experience from ordering my Bronco Sport to getting the vehicle home. Vitalie made sure to get the exact vehicle I want

The people are nice service was great.I have to give it 1 star because the bathrooms are so NASTY/DIRTY...The dealership is in VERY desperate need for a remodel!!!They dont offer food/snacks or anything to drink they didnt even offer us water...They have very very low inventory like everyone right now.

Vitalie was incredibly personable and friendly upon meeting. He ensured that we knew what all of our options were when looking for a car and took all of our preferences and requirements into heavy consideration. He was very kind and made the process probably as simple as it could be given all of the parties involved and was very efficient.

This was my first vehicle purchase from Tropical Ford. Previous I had delt with their parts department. I had always found them to be knowledgeable and helpful.Jose Galvan was my sales representative for my first vehicle purchase. Even though it was a Sunday and not much staff he made me feel like the most important customer. Very polite, knowledgeable, and not pushy. He made sure that I was completely satisfied with my purchase. Never felt rushed or that I was a waste of his time.From sale to financing it was the best car buying experience I have had.I will recommend Tropical Ford.

Thank you Vitali! Always takes care of me, whether its an oil change, something to fix on the car and buying a new car! This is my second one that I have purchased from Tropical Ford but it will not be my last

Worst experience I have ever had at a dealership. I was looking to put a deposit on car for 60k and they would not let me test drive a comparable car. Sales manager came over to discuss and after taking with less than 5 minutes he walked away from me in mid sentence. If I could give less stars I would.

Purchased a truck here several weeks ago and couldn’t be happier with my purchase. Came in at a late time and Jose was super helpful and fast in the whole process. Jose was super respectful toward me and my girlfriend and made us feel at home.

Overall a smooth and pleasant experience buying a car at Tropical Ford! I highly recommend requesting Vitalie! He made everything comfortable and simple! Of all the salesmen we met with he was certainly the most personable and listened to our needs and concerns.We also had the pleasure of working with Michael to close the deal and he was kind and personable!I’d recommend these two to anyone looking to purchase a new vehicle

Michael Torres you did a fantastic job from the beginning and to the end of this sale, thank you for your help

Me and the wife have stopped in several times debating on witch mach e we wanted. Steve Lucius was a big help and very knowledgeable on the mustang.

Vitally and the Ford team has been truly a blessing and amazing! Amazing customer service! Amazing customer care and understanding. Made each process simple and no pressure. Thank you to everyone

Road debree shut down our trip, and Vacation.Tropical Ford was there to get us back up and running.Great job Guys! Everyone was so helpful. Ron Paynter norlina N C.

Service department 5 stars.. quick and nice people no hidden services or up sales..5 stars no doubt

Very disappoint about the customer support! I before and the services is great but this last time I ask for motor oil change and transmission oil change and they charge me tire rotation and transmission! When I check the paperwork in my office call back for ask what happened and no one give me clear answer! Mr. Shawn Rasel is an amazing person! He understands the customers feeling and fixed the mistakes and I feel comfortable this time! I gonna returned to do my scheduled maintenance vehicle!

Heads up when buying used from them, the inventory is good but the process is not all upfront. Be careful when comparing pricing and fees. I did not purchase. Found a better deal in the Tampa area. I was told sales tax and tag transfer was about $2000 on a $16200 purchase. Not sure how they got that number.

I got my first car! I’ve been looking for a while, And this place was it! Jose Galvan who was recommended by Jonathan were great! Jose listen to what I was looking for and was very honest and not pushy on just making a sale, he was very helpful, as a single mother he understood and showed that he was in favor to help me find what was a best fit for me and my son! My only regret was not going here first to have this experience sooner! Thank you guys 🙏😁

The reason I am giving this dealership three stars is because the guys in the service department are extremely helpful and friendly. However if you did not buy you car from them or are buying a car, the sales department was downright rude and very unhelpful. When I called for information the lady who answered the phone in the sales department basically told me it wasn’t her problem!

The worst dealership customer service I ever seen. They never answers their phone specially the parts department. Very rude

We had the best experience ever at Tropical Ford. I am a former Master Certified Sales consultant with Ford, Lincoln, and Mercury. I was totally blown away by the Honesty and Integrity of this dealership. From the Salesman, (Steve Lucius) who was incredible to the Sales Manager Ron Bryner and Finance (Jose). We had a great experience with everyone involved. They did what they said they were going to do and made lifelong customers out of us!

I got a normal offer for a Mach-E from Mullinax Ford which was standard MSRP for a vehicle hard to get, but had to wait a month. Went to Tropical Ford since they had it in stock. They are price gouging for $3k above MSRP stating it was shipped from NJ. As someone who has shipped from California to Florida for $900, it was clear they were lying. What’s worse, I spoke to them ahead of visiting and they simply could’ve shared they intend to heavily inflate. Horrible business practice, go to Mullinax Ford where they are direct and honest.

Vitalie was very accommodating and professional. He made the entire car buying process smooth and enjoyable.

If you want the 1-800 Ford corporation number this is the place for you. The service team has no cares for the customers. They definitely need customer service lessons and actually show that you care for the safety of others. Very disappointed and will never go back.

My husband has been wanting a truck for a long time now, so we decided to to take a drive from tampa to Orlando on a Sunday to Tropical Fordthanks god we got there on time before they closed. Michael Torres our salesperson was very helpful and very nice. Thank you Michael for staying late helping us especially when it was close to closing time we really appreciate it.

So now its been 8 days and no call back from the manager Brian. Normally I would not get involved in my sons business but I felt in my heart he was being taken advantage of so hear it goes and I hope that no one ever goes through what we have. Last week his car was in Tropical ford and they had it for two days and he was told that the problem would be over 900.00 to fix. They had it a couple of weeks before and he had put a lot of money into it as well. He decided to have it towed by AAA to someplace else for a second opinion. They day of the tow he had to be to work so called from his dads car to tell the girl that answered the phone that AAA would be the soon to pick up the car. That was a 90.00 tow. AAA got there and Brian would not release the car so AAA left. After thinking that the car was in for a second opinion some where else he found out they would not release the car. Why we have no idea because when I got involved Brian would not come to the phone. I spoke with Carmen. When I insisted that the car be released I called AAA and again pd for another 90.00 tow because Tropical ford screwed up. Well, now listen up people because this gets better. So the car went to a very reputable mechanic and the problem was fixed for a whopping 37.00. I guess my instincts were right he was being taken advantage of. I would never recommend Tropical Ford to anyone!!! What kind of manager doesnt care enough to call back a concerned customer? Brian doesnt!! They would not consider comping the second 90.00 tow fee when they new darn well they had screwed up by not releasing the car and to think 900+ dollars when it was 37.00.Yep I said 37.00. The only reason our son went there is because of his warranty that was a waste to begin with. When on hold you will hear the owner mention he built his dealerships on customer service. I dont see it. Again Carmen you were great. Brian you might want to take lessens from her. Get a second opinion people!!!

They dont know what theyre doing and they take too long, they dont do their job well 👎

NO ETHICS HERE! Drove 4 hours after agreeing on a deal with Alex. After arrival, terms were changed. This dealership has zero ethics and should be ashamed. I only did drive after being very clear with Alex and her confirming terms via text. Once trade in was there they had nerve to say it was gonna “cost” them $750 to fix a scratch you can’t even see. Obviously they just wanted us there and knew once we were there because of long drive we would do deal. Alex seems very nice and so we were very disappointed how this played out.

Steve Lucias was amazing with helping us buy our new car.

Jose Galvan helped with a speedy buy process. He was knowledgeable and looked out for me the best he could. I highly recommend going to him for any of your South Orlando Ford needs.

Thank you to Steve Lucious for keeping us up to date on our transaction. I look forward to our continued relationship with Tropical Ford!

Thank You Steve Lucius ! He took the time to explain everything about the car to us, even when the sale was done already! He configured everything with us and give us some tips.

I really appreciated Jose Galvan. When I came in I knew what car I wanted, skipped all the bs sales tactics and went straight to the paperwork. Easiest car buying experience you could ask for!

Vitalie and Zoie were amazing!! 😀 Highly recommend getting your car from this dealership.

Don’t bother coming to this dealer!!! Poor customer service. Don’t answer phone at service counter . Get you on hold for a long time.Walk in customer laugh and no greeting from people behind counter. Oil change will take long time too. Good luck!!!

Michael Torres from Tropical Ford, Orlando, Florida was very polite, informative and easy to work with in purchasing our new Explorer. He took his time and was very thorough explaining all the features of the vehicle. It was a pleasure working with him and we would recommend that you ask for him when entering the dealership.

Vitali is a great sales person and really care for his customers. He also speak perfect Spanish. The Coolest Russian guy I ever met. Will recommend him to anyone.

Michael and the rest of the guys were great. Michael wasnt pushy which matters a lot to me. He was polite, caring, attentive, professional. The financing was realistic based on my personal dilemma. From experience and my knowledge on finances I can say these guys kept it real with me. The paperwork was a smooth process. Great guys. Thanks to you all, michael, Jose and Jose. Micheal keep going up !! Definitely recommend Tropical Ford. Their service team is also great, polite and friendly. Great customer service all around.

DO NOT 🚫 use this Ford dealership for sales, fleet service/company vehicles, Ford car repairs, services-parts, oil changes. The staff and mgmt are SLOW & could care less about schedules, quality, time, customers. The Ford Quick Lane oil changes, service bays are a joke. My 2005 Ford Crown Victoria LX sat untouched in a bay for HOURS. Id scheduled a Tropical Ford oil change & A/C check on the Ford website. No customer number, email, reminder, invoice. 0. Nothing! When I arrived the staff acted like they had no clue why I was there. The Quick Lane manager was on vacation. I sat waiting for nearly 6 full hours to get a regular Quick Lane oil change & for a Ford mechanic to look at my A/C, engine. Avoid Tropical Ford for regular repairs. Id add they claim to have a huge parts & service dept for Ford vehicles but could not replace my front license bracket. I plan to email Fords main customer service line too.

I took my 2016 Fiesta ST in for warranty service at this Tropical Ford early June 2020. After returning home I found that on the same day I picked it up, an employee of theirs took my car and recklessly drove it 5.1 miles (each way) to a Culvers restaurant and got into the drive-thru to grab food. At that point the dash camera was unplugged so the drive back was not recorded.The drive to the restaurant was careless, lots of weaving in and out of lanes and speeding past cars. And it was NOT a test drive related to the work they did on the car.I made the dealership aware and they only offered me a free detail service, which I declined as I wont be taking my car back to them. Then they offered me the refund of the $100 warranty payment for the work. I spoke directly to the Service Manager for this. He mentioned no specific disciplinary action for the employee, vaguely said that the employee would not be fired but would suffer consequences. He offered no specific steps on what they would do so this doesnt happen to another customer in the future. No explanation as to how and why this was even allowed to happen.He mentioned the employee has been there for about two years. How does an employee with decent tenure so nonchalantly take a customers car off the lot once its ready for pickup, for a reckless 10.2 mile lunch run? What if I had showed up just an hour early and caught him coming back with fast food in hand? What if he got in accident and hurt someone?Please be warned.

Steve Lucius and staff made my experience at Tropical Ford a pleasure. I would gladly drive from Daytona Beach to buy from them again.

Grateful for Mr Jose Galvan our sales rep. Very knowledgeable and explained in details the features of the car we got. I highly recommend this team. Jose, Jack and Jonathan were awesome! Buying a car with them didn’t take a lot of time. They gave us a good deal and a great car!

My experience at Tropical Ford was fantastic. Jose was an excellent sales consultant. He was very knowledgeable about the variations in the F-150 packages and helped me specify the perfect vehicle for my family. I was able to wrap up financing and negotiations very quickly. If you’re looking for an organization with the depth and breadth of knowledge in the automotive industry, stop by Tropical Ford. Don’t forget to ask for Jose!

Have been using service department for routine maintenance for years. Always helpful and efficient.

Steve Lucius was really helpful and take his time to explain us everything about the car!

So last week my mom and me were out at the Florida Mall and we were shopping. We are not from the area and the navigation system in my car stopped working. So we asked a person near us at the mall where the nearest Ford was and they said Tropical Ford. We stopped there and we were greeted by a salesmen named Jose Galvan who was more than happy to come out and help us. He did what he had to do and the navigation started working again and thank goodness for him because we would have been lost. Not only did he fix that my mom had more questions about the vehicle and he did not sell us this and he began to give us every detail about the car like he just sold it to us. Keep us in mind he didnt sell us the car and the guy who did just sold it us never explaining the features of the car. We will definitely be buying are next car from tropical ford from Jose who is just outstanding.

Vitale was amazing. Super friendly and helpful.

Brian, the head of service at Tropical Ford is the best. He made sure my problem was resolved and provided great communication through out the process and made sure things we taken care of to my satisfaction. I give high marks to the service department.

Vitale was awesome got me the truck I wanted

Steve and Jose were very friendly and trustful and fun to work with. They are very kind and Recommend them to everyone.

Had to take my vehicle in for a warranty repair. In and out quicker than expected. The next day, some kind of ring slipped and I knew it had to be tightened. Middle of the day, I knew they were going to be jammed with vehicles and worried about turn-around as I needed my vehicle for deliveries. Called Santiago, he met me as I pulled in, took it right back to mechanic and was out in less than 15 mins. Thanks guys.

My husband an I had the best sales person ever. Steve Lucius was pleasant, funny and very informative. He never pressured us, but was there in a snap if we had a question. My husband Skip was so pleased with the deal made for our Ford Explorer. Steve is the guy to go see if you want a great experience. Thank you Steve for putting hope back in my husbands mind that honest good car salesman do still exist.We will be backThank you Skip and Brenda Holloway.

Vitalie was absolutely AMAZING!! We wish we could give him more than 5 stars. Excellent customer service and took the time to listen to our concerns along with answering all of our questions. Please ask for Vitalie if you come to this dealership. You will not be disappointed.

Very professional, excellent services department.

Excellent repair service today from Ron Simone and Elsie! Prompt, courteous, and very friendly. We will return for all of our service needs......and maybe a new vehicle.

Parts department ignored waiting customers. One person behind the desk was counting money ignoring the waiting customers, others were walking from one room to the other. Waited 15 mins line didnt move gave up.

Vitali was so nice, very professional and knowledgable. He will help you get in the car YOU want and that’s what impressed me more about him!!!He won’t push you for anything you didn’t ask for.Great experience. !!

Body shop is awesome!! Bob and Junior know their stuff and the techs working there are top notch. I had brought my orange Mustang to them. I never thought that my car would come out looking like new. I have a few cars some classics and and am very picky. I have to say besides Bob and Juniors customer service and knowledge they really knocked this out of the park!!! If you ever need any type of paint or body work this is the place to go and they also handle all insurance work as well!!

3rd vehicle purchase from this dealership and the experience was fantastic. Alex the online sales manager took care of the pre-qualifying so we knew going in we could get the vehicle we wanted. Jose was great with the vehicle demonstration and test drive. Then Jose, Finance Manger, made the paperwork process quick and easy. Would certainly purchase from them again.

My experience with Tropical Ford was outstanding. Michael Torres was knowledgeable, helpful and on top of everything. HIGHLY recommend going to him and Tropical Ford for all your vehicle wants and needs!

Had to go to Ford after we came out of Aquatica Water park to find a flat. One of their contracted services, Pop a Lock, came to us very quickly, changed tire, and had us on our way. We got to Tropical Ford about 10 minutes before closing. They were happy to stay late to check & fix my tire on my Ford Escape..& get us back to our vacation. Best Ford experience ever. I am from Lumberton, NC.

Sales manager was rude and dishonest. We made a deal on a vehicle that was “Blue Certified “, which meant that it underwent a complete inspection and came with a warranty; however, when we were closing the deal, he said that he was mistaken, absolutely no warranty was given. He refused to deal on the price and only offered us a $200 discount. He said if we didn’t like it, we could leave.

People working on Saturday were very kind and pleasant to deal with. About an hour away so I would not have been sociable. They changed my attitude. Thank You for Face Mask big guy.

Hi my name is gabriel I just have the best experience at tropical ford. If was a blessingBeen help by the nice team members there and thanks to Michael Torres great help perfect customer service and assistance on finalizing the purchase of my ford fiesta great job God bless you guys 👍🙏

WOW, I HAD THE READ BRAKES DONE. WOULD YOU BELIEVE IT WAS DONE IN LESS THAN 30 MINUTES. I watch them on tv, that is why i dont believe them.

Vitalie is such an exceptional professional, buy a car maybe is just a bussiness, but for him was almost a personal responsability to guide us along the process to get our new car, he helped us every single moment, he seemed exited like us ahah! he felt like family, highly recomended.

My husband and I had purchased a vehicle at a Buy here Pay here ( BIG MISTAKE!!!!! ) And the engine was having several different types of misfires. When we called them to see what they could do to assist they blocked my husband from calling or messaging. So we decided to go to Tropical Ford right around the corner from us. BEST MOVE we EVER MADE!!!!! The staff is AWESOME and our salesman Vitalie was SUPER from the start!!!!! Many Kudos to him!!!!! Tropical Ford is AWESOME!!!!!

I brought my car here for service, my advisor Donny was very helpful and listened to all of my concerns. He promptly took my information and took my car back. I got a call from him that my car was ready to be picked up the next day, he was very informative in explaining the repairs. Everyone in the office was very polite when I came in to sign and pick up. I feel confident bringing my car here, and know it will receive the best care.

Weve had many services done at this facility with no issues. Customer service always very good.

I just got a 2021 Ford Bronco and it was a pleasant, “easy-peasy” experience with Jose Galvan! Would definitely recommend this place for anyone in the market for a car.

Our recent Tropical Ford experience rates an A+! Vitalie worked with us through the entire process. He is a great communicator. Give him a shout if you are looking at a new car or truck

VITALIE IS ONE OF THE BEST SALESMAN I HAVE MET AWESOME NEVER THOUGHT I WOULD DRIVE OUT OF FORD DEALERSHIP WITH MY DREAM SPORTS BRONCO. THANKS MR.VITALIE.

Vitalie is the man! Everyone knows how stressful buying a car can be but vitalie made it so much more comfortable and easy, I was very impressed with his non pushy approach and he was very knowledgeable, ask for him if you ever want to buy a vehicle