I was pleased with my experience initially, until I actually had the car and the paperwork was signed. However, this experience with Coggin will make sure I NEVER purchase a car in this way again.When it came to pre-purchase customer service, they were fine. I live several hours away and found the car I liked that they were willing to deliver (a 2014 Honda Odyssey). Jeff Palmer and Sam O’Neill kept consistent contact with me. I was concerned about purchasing a car sight unseen, but was assured SEVERAL TIMES by Jeff, Sean, and Andres that they have a very thorough and rigorous inspection on all vehicles prior to being listed.Once they delivered the car, however, everything changed. They delivered on Thursday around 2pm, and after the paperwork was signed I left to get my children from school around 2:40. During that FIRST drive, the check engine light came on. I contacted Jeff with the picture, and his only response was essentially “well it wasn’t on when we drove it to you.” We cleared the code in hopes that it was a fluke, and it immediately came back on the next time I drove it. I contacted Sean to let him know that I was VERY unhappy that I had the car for less than 24 hours and it was already having engine issues (not only that, but the vehicle seems to stutter a bit when I am only touching the gas pedal, instead of keeping a constant speed - which I told Sean.) Sean called me the next day and advised me that since I couldn’t get to them, to go to my nearest dealership, and mentioned it was usually over $100 for diagnostics. I told him that I can’t afford that just to get diagnostics done on a car that I have had less than two days. Though I live several hours away, Coggin should be willing to make sure my car is in the condition that they assured it would be in. Sean said that the only way they could help me is if I went to any of THEIR dealerships, which are 4, 5, and 6 hours away. Whether I take it to my local Honda dealership or to my regular privately owned mechanic, I would expect that, as a reputable dealer, Coggin would be willing to pay for the repairs needed since I clearly cannot drive back to their dealership with the issues the car has.My husband checked the engine codes, which indicated that the EVAP purge solenoid was having issues, he popped the hood and visually inspected the solenoid. The connection was clean and no issues. Hoses seemed to not have any leaks as well. So after the visual inspection, the decision to replace the solenoid (at our expense) was made for tomorrow and he was about to close the hood when he noticed something. The power steering reservoir was just crammed in between the various hoses and not secured in place with the mounting clip on the frame. He checked the fluid level and made sure that it wasn’t leaking or worn anywhere from the friction of rubbing up against all the other surrounding components that also shared that part of the engine bay. It is now secured in its proper place, but seems odd that something as simple as that would be missed, after the vehicle was just inspected and cleared for sale before being driven hours to be delivered with the assurance that everything was 100% checked and passed their comprehensive inspection process. It’s also very difficult to believe in the reassurance that was given regarding the mechanically sound inspection, that was apparently done before giving it the stamp of approval to actually be sold. It’s also very frustrating to know that this vehicle is probably going to have to be reinspected at a local Honda dealership, at our cost, in order to get the mechanically sound vehicle that we were promised before delivery.I’m incredibly angry that the finance paperwork hasn’t even been FILED with my bank, and the dealership has washed their hands of all responsibility toward a vehicle that I was assured was thoroughly inspected and vetted, when it was CLEARLY not.

Although my visit was extremely long - more than 4 hrs - the service was great.I want to compliment Gus Ramirez. He was doing twice the work, apparently another associate had a family emergency and Gus had to handle twice as many clients. He really was terrific. He remained professional and courteous throughout my visit. He keep me informed with every step being done to my vehicle.. Kudos for Mr. Ramirez.Thank you

This place only gets a 5 star rating because of service advisor Chris. Whenever I have an issue he is able to resolve it without grief, if there is something he cant resolve he goes to his peers to ensure a satisfactory experience. Coggin Honda would be in complete disarray if not for Chris. I hope they value and appreciate all your hard work.

We had our odyssey serviced with Carlos Mateo and he is truly the best! He went above and beyond. When we had to get extra work done, he researched and found that we still had an extended warranty in effect. Saved us a lot of money! Very honest and helpful.

Look at the photos. These are seats of a 2020 Honda with upgraded Leather Seats. We went to another Honda dealer and showed it to them, and we were told that this paper-thin inferior leather is not what they (Honda) uses as standard. We have been calling Honda Coggin and they are always in meetings ... Someone will call you back ... nobody ever does. I weigh 130 lbs. We dont have pets in the car. All I do is SIT ON THE SEAT. There is no reason why it should tear like this. The driver seat is the worst; but the passenger seat is already tearing ... I cannot express my frustration about a car that I just bought a year ago and the lack of support we are receiving.

I always take my Honda Civic to Coggin Honda of Orlando for any routine maintenance or issues. I do not live close, but I go out of my way because I know that I can get reliable service there and usually they offer specials on routine maintenance or inspections. I also enjoy waiting in their waiting area because they have comfy chairs and movies playing to pass the time. They also usually have complimentary snacks and coffee. I most recently went to get my oil changed, and my service advisor was Madison. I hadnt been in a while since I am not driving as often working from home, but he ensured my vehicle was taken care of and provided efficient and courteous service. He also updated me with any other routine maintenance my vehicle might be due for and informed me of any specials Coggin Honda was offering. I will definitely continue to take my vehicle here because I always receive friendly and reliable service.

Was visiting Orlando from out of town when my engine light came on. Madison helped me out quickly and was very understanding of the time sensitive since I had to drop my friend to their flight within two days. Would definitely recommend this Honda to anyone and will stop by again if I have any other problems the next time I’m in the area!

From the first phone call to Coggin Honda, Christian was very professional and attentive to what I was looking for and went above and beyond to help fulfill my happiness in driving off with a new Pilot Touring, not only did it meet my expectations but went above what I expected when I arrived! He had everything ready and waiting for me so I didn’t have to spend hours and hours at the dealership, I had a smooth transition out of my 2020 CRV to my new 2022 Pilot!His professionalism goes without saying top notch and making sure I was 100 percent happy with all questions answered!I’ve been to many dealerships but Coggin Honda is top notch and you can see when you step foot in the door!I would highly recommend if you are out searching for a outstanding dealership, but professional sales associate such as Christian, Coggin Honda is the place to go!Michelle E.

Madison was our assigned service representative. He listened to our concerns and provided clear repeat back on the scope of requested service, as well as identifying those additional inspections provided in the shop. When additional scope was identified, he called to discuss the condition, offer options and identify choices that would control cost. The work was done rapidly and returned as he promised, despite the change in scope. One of the best dealer service experiences I’ve had in years.

Probably the best time I’ve had a dealership! They were super professional, helpful and took time out of their day to go through the process of purchasing a new car with me and answering all my questions. Shout out to Luisa for making my first time buying a car an amazing experience. And also to Mr Brizcalla for his awesome help. So happy I came here. If you’re looking for a good dealership with genuinely nice people, this is it!

Our service writer, Ingrid Rivera was simply AMAZING! We ended up needing a lot more than we expected, but it needed to be done! The entire time she was helpful and understanding!

Coggin Honda . where A great buying experience begins! Let me start by saying this Honda has a great team especially Luisa Gonzalez who went above and beyond to get me my car and make sure my buying experience was the best !From Kelby to Luisa to even the finance team coggin Honda has been phenomenal . I got the exact car I wanted for a good deal and on top of that a good deal for my trade in ! before coggin I felt like most dealers are cut throat and only interested in profits but Luisa really showed me some car sales men/woman really do care about seeing their customers happy ! Covid times have made getting new cars a process and putting a deposit down for a car you don’t even see can be difficult but Luisa every step of the way gave me updates and was always kind and professional and even made sure I got my exact color and model ! Even though there’s only a few in Florida Luisa and coggin Honda made it happen so if your looking for a new car make the right decision go to coggin and ask for Luisa !

Rick and Ibrahim were amazing I very satisfied with the customer service that was provided. THey did everything possible to make it happen for me to get a new car which I’m very grateful for. Both are definitely a good asset to your company, they build great rapport with customers puts them at ease while dealing with the process. Thank you so much this was the best service I have received in a long time.

Great price. Excellent sales people. No pain. All joy. I will return when I need another car. Luis and Kevin are the best! Thank you Jose too.

Always get good service and prices are fair. They have a nice waiting area with snacks and drinks. Ive been taking my car there for oil changes for 16 years, ever since I purchased the car from them.

Resorts World was everything and more. Great room and staff, clean amenities. Many food options in the food court. Like 19 pools with different atmospheres. On the strip and close to everything. Casino was well designed. Historic art around the hotel, Liberace pieces were highlighted the week I was there. Drone light shows right outside our hotel room window.Recommend. Will stay here again next time I go to Vegas.

My service advisor was Joey Perez, when he approached me told him that I had an appointment, he had a very great customer service. I was waiting inside, in a very quite great room that Honda has it, they sent me an email that my My car needs an extra work in my car and I ask Joey and he explained me everything with patient .. And then when he came with the paper work, explained again what they did to the car. And to finish my experience, Ingrid the one is charge to do the payment was very courteous at the time Im going to pay the bill. I got a great experince...

Compliments to everyone that I dealt with recently on my purchase of a new Honda. There was absolutely no pressure, the salesman, sales manager and everyone I spoke to was extremely professional and courteous. I would highly recommend Coggin Honda for your next automobile purchase as it was Actually a pleasant experience compared to other places I have used in the past.

Please be careful if you’re buying used cars. I put down 1k so they can bring me a car from one of their sister dealerships. The car was used and oddly priced a bit lower than the rest of the market. It appeared to have an accident but salesperson Luisa Claimed it was the airbags that deployed and replaced. Everything was intact. The car was going to take 2 days to get here. I went home the next day and had the VIN and searched up the car. The car was in a bad accident with the bumper replaced. The car was auction for 6k. Once the car was fixed it sold for 13k. That same dealership had it and sold for 16k in March this year and now that same dealership again is selling the car for 20k!!! I’m sorry but how did the value go up when the car has that history. No original pieces. More miles on it. Nothing was upgraded. It’s for a 2020 Nissan Kicks SV listed for 20k. Do not buy this car for this price. It should be sold for max 15k. They’re claiming they won’t refund me my 1k but I never sign any paperwork. No where did I sign saying the money I’m paying is non refundable. Never again coming here. If you buy a used car please look up the VIN number. You can the whole entire history. More than CarMaxUpdate: will be getting my money by a check in 5 business days. Manager was nice and understanding but sales person Luisa completely gave me attitude when I asked how I was going to get my refund. Not my fault I asked you about the car and you didn’t give me the correct information.Learn about the car first before you start giving false information.

I had a great time buying a used car. The process took 4 hours. The sales person and manager were not pushy or condescending. They advised me regarding best practices with my personal finances. They really listened to my needs and desires. I got more car than what I should have but boy was I happy!

My appointment was at 7:00 am to change only one handle on the door. They gave me the car for the first time at 12:35 pm to surprise the handle did not open so they went back to work on the car and I left almost at 1pm. 6 hours in total. They really worked 6 hours on the car or they just played with customers time.

I was very pleased with the service, Gus was very helpful and professional! I hope he is there the next time, I will definitely request him!

Very satisfied, excellent job. I recommend this place. Thank you; JORGE BUENO, JASHUA MAURICIO AND LUNA

Excellent sales service from Sean O. And Nelson M. Words just don’t display how HAPPY we are for these to helping us.Jorge in finance extremely patience with explaining the process to my adult kid… it was their first car!!Thank you all for making the process smooth and easy!!!!!

My wife and I are new Coggin customers. We just had our initial service and it was everything we could want. We got in on time and were finished in less than an hour. Mathew, our Service Advisor, took the time to answer all our questions and made sure we were comfortable while the car was in the shop. After the car was washed, he reported the inspection results and checked us out himself which streamlined the whole experience. A nice final touch was his business card with an offer assist us with any questions or problems that might arise.

Thank you very much for great experience and beautiful car!!! Keep coming to this dealership because people like Mr Nelson,Victoria and Alexandro making a car buying process much easier and smoother!! Thank you for good job and feeling welcome experience

Had accord towed to Coggin being closest Honda dealer around. Received call first thing in the morning since car was dropped off after closing from Dave at Coggin to talk about issue with car. Dave communicated with me every step of the way which made me feel comfortable that I was in good hands. Glad it was just the battery and not the starter or alternator. Very pleased with the service.

Dave Manieram was great. I brought my daughter’s Honda Odyssey in for scheduled timing belt replacement. Dropped off and had repair completed early the next morning.When going to pick the Odyssey up, my Honda Accord was having trouble starting. Left my car at Honda. Checked, needed new battery. Had that replaced without appointment and ready to pick up less than 3 hours later.Great service.Thanks,Dave

This place was incredible. Easiest and most pleasant car experience ever!

Ingrid was my service tech specialist and was wonderful. She knew I was on a tight schedule and took care of my service fast and efficient. Thank you so much and see you next time.

Took a little longer to have delivery, but the guys kept in touch. Both were very friendly and accommodating.

The staff at Coggin Honda always treat us like family. We trust them and they have not let us down. Thank you for your friendly & prompt service. We will see you next time our Honda is due for service!

The service department at Coggin is in a word AMAZING! Unlike any other I’ve worked with in the past. Excellent communication and follow up. Even coordinated with the tech assigned to my work order to answer a few of my questions. Ingrid was terrific and I would highly suggest requesting her as you service rep for your next service. The service manager was excellent as well. Fadi contacted me personally after my service to make sure everything was OK. Everyone I worked with at Coggin was very attentive and were clearly focused on helping me with the service related to my car instead of just treating me like a number like a lot of other dealerships do. The entire service experience makes me want to buy another Honda on this premise alone. Thank you Ingrid and Fadi for the outstanding customer service. You have something very unique and I hope it never changes!

I enjoy going to Coggin, they are polite, courteous and willing to explain things so I can understand them. This is not my first time there, I have brought my car in for some concerns which were addressed quickly and no charge just info to better help me maintain my vehicle yet they were nice enough to still wash my car :).

Todd Potts contacted me after I made an Internet search for a Honda Ridgeline Black Edition. He contacted me and told me that there was a Ridgeline Black Edition scheduled for build in Alabama. He sent me the details of the vehicle and trim package along with the Coggin Honda standard package. The only thing left was to put in the all weather mats, which would be put on order timed with the assembly schedule. I asked Todd if we could commit to the purchase with earnest money and he made that happen. As the days passed, Todd kept me well informed of the status and in early August, he called to tell me that the Ridgeline had been completed in Alabama and when it would be delivered and prepped at Coggin Honda. Right on time, we arrived at Coggin dealership and were greeted by Todd where we processed all the paperwork for title and license transfer, insurance, and all. Todd turned us over to Michael Fuentes who walked us through the financing and final sale. We got to take part in the final wipe down from detailing and got a walk-through on functions and features. Since we had been driving an Acura MDX since 2016, we were pretty familiar with Honda electronics, transmission interface, navigation and entertainment modules; so we really appreciated Todds custom briefing rather than a standard script. A flawless purchasing experience thanks to Todd and all the folks at Coggin Honda.

Had an appointment at 11:20 for and oil change….its 1:54 and Im still sitting here, this is something that should literally take 15 minutes. My car was not even inspected until 1:31 and they told me i needed $665.20 in repairs when i literally got this car fixed 2 weeks ago and it was completely fine.Definitely will not come back here ever again for service.

During our 1000 journey here for vacation, Honda Pilot threw a code for transmission. I called, but ultimately scheduled service for the next day online. Ingrid Rivera was our service writer and she was impeccable. As we found our torque converter needed replaced and to boot, it was on back order. We were scheduled to visit Disney the next day and boy did Ingrid come thru in the clutch, helping find a loaner car as well located the needed part locally for replacement. Our Disney experience went off without a hitch and the true magical experience was the dealer fixing the car by the next day. The last thing someone wants to be is stranded, a thousand miles from home, while you are suppose to be making magical memories. Ingrid helped my family continue on our vacation with minimal interruption. We appreciate you so much Ingrid Rivera, and all the people that helped make this repair a resounding success. I know that there are multiple facets to operating a service department, from writer, porter, cashier, parts and technicians. Thanks to all of you for your contribution and help. It sounds cheesy, but you truly helped a family that missed a vacation last year and finally have an amazing one this year!!

Extremely pleased with the professionalism and care that was given to me and my CR-V after an unexpected fuel pump failure. (Should have had the recall done earlier!)Very informative and direct over the phone. Was kept in the loop throughout the whole process of having my car maintenance completed. Everyone at the dealership was super helpful and friendly when I went to pick up my car.Bought my Honda from another dealer, but Coggin may have just stolen a future customer!

They did a recall repair (fuel pump) on my car for free which was greatly appreciated and I got an oil change and was supposed to get a tire rotation. The whole thing took about 3 hours and my advisor was friendly and very communicative. Only reason I gave 2 stars instead of 5 is because one of the main reasons I went in was for a tire rotation and they didn’t do it, even though they put it on the bill.

George Mathis is one of a kind. His Customer service is impeccable. From the time we connected with him regarding our broken windshield. He lead my wife and I throughout the process. He kept us informed every step of the way. Even when the part was delivered to the wrong Honda dealership we were notified.The work was completed and we are happy.We are Longtime customers of Honda. Less we forget we must Thank JT Gunter our New car service advisor for steering us in the right direction to George.Thanks again Honda for a Job Well done.

First time at this dealership. Arrived and was greeted by service personnel. Service advisor arrived and was thorough and understood my needs. I requested shuttle service, which was prompt. My vehicle service was completed in a reasonable time. Shuttle service brought me back. Service advisor was very professional. Satisfied customer.

This Honda dealership was great experience! I’ve been to multiple Honda dealerships and this location at Coggin tops them all! I had a great salesman by the name Josh, and great service personnel Gil! They both were great! Highly recommended!

Fadi the service manager was a super star with taking care my car and the customer service and care was superb. It was really a great experience dealing with someone who understands hard work and that money doesnt come easy, and when you expect the best and get the best is the best feeling. Coggin Honda All the way.

I have been to 5 other dealerships of different brands shopping around for a new car, I was not expecting to receive such great customer service like I did at Coggin Honda when I sat down to speak to the sales team of Pamela and Nic Bravo. From the moment I entered and was greeted by the rep at the kiosk to the introduction of the sales reps it was such a warm and awesome feeling they provided. Needless to say I left with a brand new car and new friends from Coggin, this is the place to buy your car. They were more than willing to help me find the right price and vehicle. May GOD bless the whole team!

Thursday, Coggin Honda took me right away for an oil change & rotation when I called at 3:30pm. I had arrived at 2:50pm at Classic Honda and was led by the greeter toToms desk and was told to take a seat and he would get to me in a couple minutes. Well I sat there for 30 minutes as he continually made phone call after phone call and chatted casually with other associates. Another associate saw that I was getting upset seeing clients after client who had just driven up come in and get an associate to talk to. I told him my situation and he looked at the schedule and said I would need to schedule for service and the earliest was Thur of next week. Asked if he could call another Honda dealership. Was told All of them would not be able to take me due to being under staffed and very busy. Called Coggin Honda who said they would take me right away. I was 30 minutes away. Arrived at 4pm. The greeter got me with a tech associate right there and then. Great service. Much better experience than Classic Honda hands down.

We live in Lakeland and drove over to Orlando to test drive a used Subaru Forester after finding it on the internet at Coggin Honda. (Thanks, Sean ONeill, internet manager for the frank conversations, professionalism, and help.) Christian Febus, our salesman was warm, friendly, kind, and professional. With my husband having major health issues at the moment, Christian did everything he could to make the process easier and even delivered our car to us in Lakeland, once we made the purchase. We are not easy customers with our general distrust of car dealerships and dislike of the car buying process, but you could never tell that we were a challenge with Christians handling of the situation. He was thoughtful and kind, throughout, and infinitely patient and professional. Christian and Sean are real assets to Coggin Honda Orlando.

I scheduled service online and specified the types of service in detail. When I arrived for the appointment they had none of the details that I had submitted online and I had to go over the types of service that I wanted again. If you need to provide the detail in person why is it requested during the online service scheduling process. The service advisor, Yogi was professional and all requested service was completed in the timeframe provided at check in.

Had the best experience ever buying a car. Normally when I buy a car there is two things I dislike. 1: The seller is really insistent 2. The financial person is also intense. This time Luisa was the seller and she took the time to listen each one of my “requirement” on which car I wanted (Keep in mind I didn’t went with a car set on stone) and payments. She worked with me until I was completely satisfied. But not just that, the one I decided on taking was not in Orlando and she was able to get for me in less than 24 hours. That right there is Costumer Service A+. I would definitely give my business again to Luisa from Coggin Honda of Orlando.

Took my Fit in for a 100K mile service (plugs, valve clearance, belt) and despite the long line for service I did not have to wait. Matt helped me figure out what maintenance I should have done and Gabriel set me up with a new and clean loaner for the night.

Sales gentleman Randy was excellent and give me the space I needed to take my decision in relation to the transaction. I highly recommend this place to purchase your new car.

I’ve been using Corin Honda for over 20 years. The technicians are very professional and always do a great job. They identified additional items that needed maintenance and showed me the results. Dependable and trustworthy!

Coggin Honda is great. I love there service very reliable. Manager Is also great. I will not take my Honda no where else but to coggin Honda of Orlando.

My dad started going there 2 months ago. They treated him so fairly that when I purchased a odyssey from a different location. I brought it in to get the once over. Boy was I surprised what they found. It honestly made me feel comfortable and safe. I have two small children and wanted a reliable vehicle. They made sure it happened. Kevin the service advisor is amazing. He helps myself and my dad out with our odyssey’s. I will not go anywhere else.

I came to this dealership after driving from GA. My car was smoking because it was out of coolant and I wanted them to assess my car. As soon as I got there, the first thing the employee said was “this is such a great car, if I was you I wouldn’t sell it.” He continued to rave about how hard it is to find a v6. I told him my complaints and he checked me in. After 5 hours of waiting, he called to inform me that my transmission has an internal error with it and that I should leave my car over the weekend and someone will give me an estimate by Monday. He estimated that it would cost me $3,000+ to have to this done. I decided to instead pick my car up and not go through with that. He insisted if I take my car, I wouldn’t make it a 10 minute drive before my car breaks down. I instead made it home back to GA with 0 issues. I had my car checked in GA and there was nothing wrong with the transmission. I called the service manager George and he completely disregarded my complaints. He insisted that his men were correct. In all, be careful of this dealership as their services are definitely fraudulent. I understand that all businesses are suffering in a pandemic but trying to scam a 25 year old girl to pay an unnecessary $3,000 is not at all a solution.

My first experience there was wonderful, the tech took his time had a driver to drive my vehicle to see what was the problem. He patiently explained, let me know what was the problem, and what I need done. I don’t usually go to that location, but I will definitely make that drive from now on to go there for service I like the way he took care of me in my vehicle.

I had a great experience at Coggin. They were on time with my appointment and I did not wait hours to get my car returned back to me. Gil was very professional and helped me get in and out in no time. Thanks!

The entire sale process at Coggin was a no pressure, high service, and customer oriented. Randy Nunez took care of the whole deal, with patience and ease, and took us through the process one step at a time, through completion. Definitly a place to buy my other car.Salesman Randy Nunez, 5 stars service.

Ingrid . Was awesome!! Place really clean and the waiting area great. Watch movies meanwhile we waiting for the car to done. Time goes fast.. Ingrid treat me like a professional she is. Thanks Ingrid !! Absolutely come back

I normally dont do reviews, however my experience was so horrible that I almost felt compelled to write one. I called and scheduled an oil change for my 2017 Honda Accord for 9:00AM the prior day. On appointment day I arrived at 8:45AM. I was all checked in by 9:00AM-ish and was told to have a seat in the Coggin Honda of Orlandos sitting area; everything was sounding great.As Ive done my own car oil changes in the past, I know for a fact it doesnt take long at all. And at a service facility/garage with the equipment ie a hydraulic jack to lift the whole car, etc, that process should be no more than 10-15 minutes tops.So the question is why am I walking outside away from the Coggin Honda of Orlandos sitting area at 10:15AM inquiring about the status of an oil change that I should have been done and me on the road since 9:30AM (and 9:30AM I believe is very generous to be frank).When I called the day before I scheduled the appointment, I asked the representative if they take walk-in appointments. She responded saying it was better to have a scheduled appointment as it would have been too busy to just come in unscheduled.So in conclusion, I arrived at Coggin Honda of Orlando at 8:45AM for a scheduled oil change appointment for 9:00AM and ended up leaving at 11:00AM for an oil change that should have taken like 10-minutes. NEVER will I return to Coggin Honda of Orlando for any service. And if I could have given negative stars vice the one star, I would have.

I don’t have any complaints on the job well done!! my complaint is that they over booked for a simple oil change WITH an appointment I waited 3 1/2 hours.

Always love the experience when I go to service my vehicle at Coggin Honda. I usually make my appointments with Chris. He’s knowledgeable and very helpful and goes the extra mile. Way to go, Chris!But I must ask. What happened to the popcorn machine😀 I love the popcorn, but there wasn’t any on my last visit😀 The machine had been taken away😞

My wife and I went to coggin Honda to look for a new vehicle. The service was amazing. The staff top notch. Our salesperson was Nick bravo he is very professional and amazing to work with through the buying experience. If anyone looking for salesman at this location ask for Nick bravo you wont be disappointed. We applied for loan the evening before got approved in a very quick process and came in the next night. We knew our budget was we can spend and look at the lot and found a vehicle and the rest of history. We will be back again to deal with Coggin Honda and Nick bravo.

I had Gabriel Cueva help me when I went and got my car serviced a couple days ago. He was extremely helpful. I will most definitely be choosing him to do my service with again. I hope he stays.

Absolutely amazing customer service from Yamil. He was incredibly dedicated and understanding of my very strict financial situation and not only did he meet my expectations but he exceeded them in every single way. He was kind and compassionate and I am so thankful he was able to help me, it has been a very difficult time for me and he saw that I was taken care of. Thank you so much! I am a very satisfied customer.

I purchased my car and have had my vehicle serviced here since the day I bought it 6 years ago. I love the service. Carlos Mateo has always been great and helpful. Thank you Carlos for always looking out and servicing my vehicle the best posible way. He is hands down the best service representative I have ever had. I absolutely love my Honda. Best decision I ever made!

The sales person was very attentive and attended us promptly as we arrived at the dealer. He was very personable, honest and knowledgeable. We’ve been looking around for a vehicle and visited different dealer brands, this was by far the best treatment we’ve received. We had been treated like dollar signs at the door and with Yamil we were treated like family. I give him my highest recommendation for his customer service.

Went to go get my car serviced. Christopher Banasc was my service rep, he was great. He was very communicative.

Have been coming here for about 3 years or more. Could only think of one time that the customer service was not up to standard. That is why I could not give 5 stars.

On 3/22 Got a oil change and wheel balance since I had a slight vibration and now its actually worse afterwards. Also heard a binding sound (possibly due to over torqued wheels).-Update. Wheels are WAY OVER torqued than to factory OEM specs. (80ft/lbs) BUT INSTEAD 210lb/ft for the left front driver wheel. Over 260lbs in the rear.(tested it with a digital torque wrench)Front right wheel was hand tightened. Less than 40ft/lbs.One of my lugs completely stripped aswell. Took about 45mins to completely get the lug nuts off.Left with gouged wheels.3/23 Called service writer and left a voicemail.3/24 Sent Bob an email (no response)3/25 Called and left the Service manager a voicemail.Received a call back but left no voicemail. Also left a voicemail to Bob as well.Bob calls me back telling me that they had photos of my damaged wheels beforehand Neglects the fact that the tech that put my wheels on put 3-4x the recommended forced needed to put a wheel on and one wheels lugnuts were pretty much hand tightened.3/27 got a call back from Service manager. Offered to retorque my wheels back to spec and apologized about the situation. (Tried to make amends for the next service)(seeing how badly they messed up a simple service/routine like this I would never come back or recommend this dealership)

Christopher was amazingly kind and knowledgeable.. The waiting area along with the movie, coffee, doughnuts, and other treats made waiting enjoyable.

They were able to squeeze us in when we didnt have an appointment. The ability to fit our needs while we were visiting on vacation was amazing. The work was done in a orderly fashion so we could be ready for our long drive back to our home state.

I brought My Honda Accord in to get a oil change ! Wow what a great experience!! There was a small line ahead of me, one of the gentleman came over greeted me apologized for the wait which wasn’t bad at all and told me my technician Dave would be taking care of me shortly I really appreciated that and only wish I had gotten his name!! Excellent customer service!! As promised Dave came right over introduced himself and told me exactly what to expect and the price He recommend to rotate the tires and explained why He even gave me a $10.00 coupon off!! I received a call back from him to pick up my car!! It was an overall wonderful experience!! Great job & excellent customer service ❤️❤️

Overall, we are happy with our purchase with only a few issues. The dealership had the Honda Odyssey in the right trim level and color we wanted when other dealerships did not. The sales associate was friendly and the dealership was clean. The issues we had were:1. The dealership did not fill the new car up with gas? We only noticed after driving 15 min away that they only put 1/4 tank of gas in. Even the window sticker says it will include a full tank of gas. Not a big deal, but disappointing.2. They tried to include a $2900 charge above sticker for window tinting and a trunk mat that I did not ask for.3. The process took way too long (over 3.5 hours) when the sales associate told us the car will be ready in 15 minutes.4. They tried to hard sell us on an extra warranty on a brand new car?

Its so amazing Im speechless. The crew staff and service deserve a gold medal George the service manager and Joey were amazing. They took care of me until i was able to saftley drive my car after a battery failure. I am so thankful for their divine attention and caring every minute. I will always be back soon to buy a new van ....

I did appointment for the regular service but when I arrived they did not find me on the list. Waiting time without appointment is 24 hours or more. Really disappointed with the dealer. Need to find better one.

I’ve been taking my car since I bought it 3 years ago. The place can get very busy but staff is super friendly. They always take care of my car and the wait room with movies and snacks make the wait not so bad.

Love the Showroom, and geo made us feel like home, he has been very helpful and thanks to Mike for making it all possible.

It was a great experience and Gary and Jorge were incredible, they really care about the customer. Im happy with the service and the attention they provided me

Gabriel Cuevas provides great customer service. My car service has been coordinated by G. Cuevas for many years now-will continue to service my car through him as he has provided good customer service. Thank you Gabriel!!

I had an oil change appointment at 1:20 pm, I had to wait in the car for more than 15 mins until finally someone approached me and took my info. Then I had to wait for two and half hours for a simple oil change, it is kind of ridiculous. This is not the first time time I had to wait this long for a simple oil change. I asked the adviser why it takes so long even with an appointment. He told me that having an appointment does not expídete things it just guarantees to be served the same day.

Madison was great!!! Super helpful guy and let me know what was going on throughout the whole process. Definitely hope he’s my service advisor again.

The service itself was fine and Dave was nice enough. I did not give five stars however because it took 2 hours for an oil change. Im hoping this was a one time thing so I dont regret buying the service plan with my new vehicle. Also, they washed my car, despite me telling them it wasnt necessary, it left soap spots all over it.

Matt who handled the servicing was great! He kept me up to date with anything I needed to know and explained everything in great detail. The waiting room was nice, chairs spaced out, free coffee and food and had movies in the background on a big tv. Overall great experience and for all that was being done, was less than 2 hours. Great work and stress free.

I work for a Honda dealer in Georgia and had a new customer on vacation lock her keys in her car. She was just down the street from this dealership and I called and spoke to parts (sorry did not get his name) and he was willing to go to her with the valet key. I cannot thank you guys enough for the amazing assist in customer service and will continue to send referrals to you guys. Awesome Job!

Victoria H. Was very professional. Was the first employee to approach me. Was not pushy to make a purchase. Answered all of my questions and had me out the door with the vehicle of my dreams fairly quickly. Highly recommend her for anyone looking to purchase a Honda.

Received outstanding service by my service advisor Gustavo Ramirez, he assisted me throughout the entire process, keeping me updated to finding out a recall in my civic. Although it took some time to get my vehicle back I was pleased with updates and service from Gustavo, I will highly recommend him to anyone else servicing at Coggin Honda.

We had an emergency issue and they fit us in very quickly. We were prepared for Lee repair to be costly because we didn’t know exactly why the car wouldn’t start and the electronics were acting up. It turned out to be a battery and they were able to also apply a discount for us that we were unaware of.

I had to wait for my car at Coggin Honda today while it had a recall performed and several items of maintenance. Matt Mendez told me about how long it would take, about what it would cost using all coupons, and updated me throughout the process. The job was finished early and the cost was what he said. He did a great job the whole way through. When the waiting room is updated, it will be perfect! Thank you, Matt!!

The service was fantastic... Mr. Yogi took care of matters And issues that I needed taken care of The compressor was backed up and dates for my air conditioner but at the end everything worked out fantastic my air conditioner is working fine everything seems to be in their proper place very happy with the service that I got from your location thank you kindlyMrs. Vale

Friendly, good environment all the way around.

Coggin Honda’s customer service is really great. Alessandro went above and beyond to make sure we were taken care of. We brought our Honda in for a lot of work and he kept me fully updated on the cars status and everything that needed to be done. We will continue to use Coggin Honda for service.

The young sales person knew the car, he kept the discussion going by telling me about the features. And the car is exactly what I would have ordered…if it had the roof bars. The financing was simple and quick. Overall this was the easiest car purchase I’ve ever done.

I will never buy another Honda from anyone except my man Devon Bignall! He really helped me out and made my shopping experience smooth and satisfying. I also appreciate Nelson and Jorge for all of their help and assistance. The team made me feel confident in them and I love my new car. I would recommend Coggin Honda to anyone in Florida. Thanks guys 🙏😎

Let me first say that I bought my 2018 Accord here and have had routine service done here many times and those experiences have been fine. Wait times are usually longer than what they say but the waiting area is nice so Im able to get work done so the wait normally doesnt really bother me.This most recent experience however was HORRIBLE. My Accord was making a weird sound so I made an appointment at Coggin. Service Advisor Gil was able to quickly diagnose the sound but said they still need to do the multi-point inspection for $99.95 (plus taxes and shop fees) but as long as I get the service at Coggin, that amount will be deducted from the final bill.After the 2+ hour inspection, I received a quote for the repair which seemed high. I asked if they could do any better and they quickly came back with a $50+ savings off that. I appreciated that but it kind of makes you think about their initial pricing markups. The part I needed was due in next day so I checked out and paid $116.57 for the inspection and left.I called in the following morning and the part was received and they said it will take a couple hours to do the repair.The service took over FIVE HOURS. I understand they were busy but what made the experience worse was that my service advisor was hard to get a hold of and when I did get in front of him, he kept blowing me off saying its almost done. I would have been fine if he was up front with me and was proactive in telling me that its taking longer than expected.To cap it all off, at checkout, the shop fees and taxes from the previous inspection did not come off the final bill. I understand that shop fees are a part of every dealership bill but my argument is that if they had the part in stock, I would not have been charged TWICE. I was honestly there so long that I needed to leave and didnt have time to fight them about the pricing. I ended up spending MORE than agreed upon.I will never take my car back to Coggin for service again.

Gustavo was great. Helped me get serviced at the earliest convenience for me. Made sure I was aware of everything that was going on and kept me updated throughout the whole process. Great service!

For the person who attended me on the track, his grade is not so good, since in the morning I explained the problem of my car and supposedly they checked it and he told me that it was fine, and I had to return around 6pm with him.same problem and ablewith and he replied that he could not do anything for me, that he would return the next day, but I spoke with another person whocontacted the rink supervisor andsolved the problem. I am a long-time customer with Honda and believe that the service Is first

Never got a call back on the courtesy vehicle to pick me up for one hour, when I called then they said another hour. When I got to the dealership and waited about ten minutes I asked David M if he knew where Carlos was. His answer was no. Not I will get him, find out where he was or I will help you - just no. All he said was no and went back to what he was doing. I asked him if he could locate Carlos and he didnt. He is a problem. Then the $10 for booking order online was not included when checking out. I paid and the asked where the vehicle was. The women cashier said it could be over the other side of wall or behind the service area. Not telling me where it was. Not at up to expectations at all.Liked Carlos my advisor but that is it

Recently I was able to have an extra key made for my Honda Pilot due to the separation of the key and remote. This would now give me two keys which was my intention in response to loosing keys often. Now I go to use the first key that is separated and it doesnt work for the vehicle. I needed to have two keys for my vehicle. If I had been informed that the separated key is useless, I would have saved the Cash. Now im out of $150 for a key + time and travel. resulting in me having to have my car towed to a dealership to have a key re-programed. No Warranty Discount offer or explanation just more money out the window.

I bought my last two cars from Coggin Honda,a new 2008 Civic that I loved and a new 2019 CR-V that I love now. I like to buy cars new and keep them for at least a decade to get my moneys worth. Both times buying from Coggin Honda I had a very good no nonsense, no high sales pressure experience. I would highly recommend Coggin Honda to anyone. 6/21/21

The moment I got out of my car Dave made me feel right at home. Not overbearing or bad mannered. He was great and I appreciated his professionalism.Got me in and out I’m just under an hour.