Tristin was very helpful in getting me switched over to a monthly plan so I could get a Hotspot hooked up. He was super nice and very knowledgeable about everything! Definitely giving him all 5 stars!

DO NOT trust this location with your Verizon device. They are a third party dealer and are not a direct Verizon facility. Not only did they lock me out of my Verizon account and activate my phone on the wrong number; they also sent me home with a device I had purchased from them but they couldn’t activate AND they sent me home with the wrong device. I walked into this store wanting to UPGRADE my 256GB iPhone 8 to a 256GB 12 Pro Max, and I walked out with a 128GB iPhone 12 Pro Max that wasn’t activated and wouldn’t fit the contents of my current phone. My fault for assuming a “Verizon” store would take into account my current phone and actually sell me the correct product. So now I have to delay my vacation tomorrow to wait for this location to open so that I can get a refund and get the right device, only to, I’m sure, be sent away with a non-activated device AGAIN. I’m amazed at how a cell phone store can be so incapable of the simple task of selling AND SETTING UP a new phone.

Pre-Oredered two new IPhones for my wife and myself. I told them on the phone that my current phone had cracked rear glass. Was told it was no big deal, so it would be $151 to upgrade still. On Sept 25th 2021 I went in to get our IPhones. One showed up and one didn’t, I showed them that day my back glass was cracked and was told no big deal. On Monday September 27th we went to get both phones finally. My $151 upgrade became $756 because Tristan “forgot” about my back glass being cracked. So then we agreed just to update my wife’s phone. Tristan then said it was dumb to upgrade her phone. So we left with no new phones and getting lied to!! Bad place and I’m switching to US Cellular.

Went in to get a new sim and have a different phone put on one of my numbers. The girl helping me did not know how to do it. She had to keep calling to get instructions. She gave me my phone and said it worked...1.5 hours later....it did not! I dont blame the girl, I blame the manager for letting someone work by themselves that obviously should not have been left alone. I called Verizon customer service and it took the tech about 1 minute to get me up and running.

We got there..the lady told us she couldnt not help us because they close in 10 minutes.. she didnt let us look around and suggested we make an appointment????? ....also she asked if we lived close??? we told her no we live 30 minutes away she just smiled ....I get that she wanted to go home and the work day was over..but to be so rude and bold about it is just terrible ..im not sure what company policy is but if ots this i suggest a different phone company

Joey was awesome helping us upgrade. Very easy to talk to. Very knowledgeable. Super smooth transaction. THANKS!!!

My experience was excellent. I understood I would have to wait some even though I had an appointment. Theres no way the answering service would know how long an appointment would take. Patience people. Compassion.

I upgraded my IPhone and Bleyke was kind, helpful, and very knowledgeable. She helped pass the time while working on my new phone with great conversation and was a joy to work with. Thanks, Bleyke!

Joey was very professional, knowledgeable and patient in answering our questions while purchasing our new phones. She also restored some photos on my husbands phone that he was sure were lost for good!!! Great experience!!!

A long wait as someone ahead of me had major problems and waited a total of 6 hours. Just think there could be a better way to manage their time and customers. As the were sitting around waiting for the call to be picked up by the main office i couldve been out the door with a new phone.

Very professional and answered all our questions. Quick. Very nice

Great customer service, very friendly and helpful, the employee had some issues with the store wifi but to no fault of her own. Would recommend

Great customer service. Made sure everything was good with my new phone and everything. Great

I was visiting family in Iowa when my cell phone died. I went in to see Joey and didnt realize I needed an appointment because of the pandemic. She was able to assist me and was wonderful!

Despite all the limitations and obstacles with the manadates for COVID, my experience was very normal. Joey was professional, respectful, and extremely helpful and knowledgeable with all products and services. She made me appreciate all Verizon has to offer.

Austin did amazing!!! He’s the only one I ever see in there!!!

Joey was a great help, great customer service and very pleasant to work with.

Austin was extremely helpful, and went out of his way to ensure we were fully taken care of.

I had a great time getting my phone at the Oskaloosa store. Thanks joey

Austin was fantastic! Helped us work thru an issue and leave with a new phone

The sales staff was pleasant and helpful

Pretty good service hate to wait outside

Joey was so amazingly helpful and sweet. 10/10 would recommend!!!

Outstanding staff and the most knowledgeable group I’ve ever worked with. Great staff!

Friendly, helpful, knowledge of product. Very patient

The sales lady went above and beyond in helping me, understand my new purchase and make the transition as easy as possible. I would recommend her to my friends.

The rep was knowledgeable and very friendly

Awesome experience with great service

Been with Verizon for a number of years now and even with a couple of gillichs, great service.

Worst customer service Ive ever seen.. Ended up going to a Verizon competitor for data transfer. Manager Rebecca Watters should be fired immediately. Rude as hell and would not go the extra mile to help. Ive been a Verizon customer for decades. Will switch when my contacts up.

They are never open on Sundays like it says in Oskaloosa iowa

GREAT, service always extremely efficient!

Great

Standard VZ, nothing stands out

Terrible service

Katie was wonderful

Very excellent treatment, I highly recommend that if you need to do some paperwork or buy a cell phone visit it