Great customer service! Technicians were great! They installed our cameras & security system for our business. They were very helpful in walking us through how to work the system.

I just want to thank Heather for the excellent presentation of the equipment offered with the security system. She was professional and cared about me getting the best equipment for our home needs. So kind and helpful. I thank GOD for her. So keep to the great work you are doing. Thanks again.

I recently had my security system installed through Smart Security and I can’t say enough good things about this company! Matt is such a professional! He made himself available to answer all of my questions. Also, the technicians that installed my system, Justin and Luke, were extremely professional, knowledgeable and kind (and patient with me - I ask a lot of questions!). They walked me through every aspect of the security system, along with the app. I absolutely recommend Smart Security!

Phenomenal company! This outstanding team of local professionals gave us expert advice on setting up a home security system tailored specifically to our home and needs. Justin installed the system in a timely manner and was extremely professional and courteous. He also did a fantastic job teaching us how to use and control the system. The team even followed up to make sure all is going well. We are so glad we chose Smart Security Solutions KC and highly recommend them!

Stephanie Murray went above and beyond and it is indeed very much appreciated. She contacted me directly, provided me high tier customer service and always followed up. If it weren’t for her I don’t think I would’ve chose this security company! Highly recommended to everyone. Definitely call them if youre looking into a Security System for your home.

I am please to say my family and I are very happy with our new security system. It’s very user friendly and install took no time at all. Thanks to my contact Stephanie and the brinks team for the quick responses and follow up to all my questions and concerns. Thanks again Brinks!

I just bought a new home and Toby reached out through a referral from my realtor. He was very friendly and great at building rapport. I felt confident in relying on everything said and even though I didn’t go in with wanting an alarm system, Toby’s knowledge and communication about the system made me feel good about setting something up before our call ended. Honestly, there was a little trouble with getting the install on a good schedule. However, Toby stuck by my side to ensure we got everything taken care of. Eli was great with the on-site install. He took his time to ensure that very thing was setup properly and that I fully understood the functionality. I give a 5-Star rating for both of these individuals and I’m very pleased with my alarm system choice!

Toby was great! Provided great information and was very helpful in ensuring I had all my needs and all of the aspects of home security I wanted. He was very responsive to my requests and a great person to work with. I could tell he was trying to work with me and went out of his way to take the extra step. My system was installed in a timely manner and have had no complaints since.

Customer Service after the sale means the most to our family. Knowing we have a direct connection to Stephanie was what sold us the most. The experience was simply the best. We are happy with the products the secure safe feeling as well as the customer service. Would recommend to anyone looking for reputable company.

I had some issues with this company and their customer service but upon speaking with the owner, he jumped to action and got everything straightened out. He sent Nick out from Tuscon to take care of my system and get everything back on track which meant a lot to me. As a business owner myself, we trust our employees with the integrity of our company and it is challenging when youre unaware of what is going on. For most of my time with this company as a customer, my cameras have been great and have given me a lot of peace of mind.

Let me say this, Toby and Theo were amazing! I felt like we knew each other. I just bought a house and was recommended by my realtor and Toby was the first person contact me that day. Ever since then I can text and call him and he will respond with a quickness. He was meet my budget I was going for and the deals were FABULOUS! I plan on staying with Brinks as long as hes employed. GIVE HIM A RAISE AND THEO A RAISE!

Great team and very nice! Stephanie from Brinks is awesome! Made me feel like family :) ALWAYS a text or a phone call away with quick responses. Nick was very nice and personable too! Thank you!

Toby was amazing! Very informative, responsive, and eager to go above and beyond. He explained how the installation process would go, how billing works, and all bells and whistles that come along with my new security system. He was nice enough to understand my crazy kiddos were in the background the whole time we were conversing. 🙂 A+ customer service and product. I love the peace of mind I have now knowing that my little family is safe.

Smart Security Solutions was outstanding to work with. We were referred to them by our realtor. We had a break in at our home prior to the system being installed, and they secured an installation spot for us the very next day. The installer was prompt, professional, and courteous. The representative I was in contact with, Toby, was awesome to work with as well. He was super helpful and clearly laid out the features of the system as well as the cost (which was very reasonable). Overall, I highly recommend Smart Security Solutions.

Had a wonderful experience with our system and the person who helped us get set up. Stephanie was a great help in getting my family set up with our new security system and was obviously knowledgeable of how everything works. Highly recommend

Toby was a cool dude, who helped get me fitted for the right alarm. He doesnt try to upsell, just get you set up with what you need. The Tech that came out, was great as well and was careful to install everything neatly. He gave me a tour of the app, and showed me how to activate the doorbell cam for when I got wifi.I dont have a single complaint.

Great company to work with. Very knowledgeable on their products and services. A short call away if there were ever any questions or concerns. Highly recommended!

My wife and I had a great experience using this company and would highly recommend! Our rep, Stephanie, was very helpful and our technician, Justin, did a great job! 5 out of 5 stars!

Highly recommended to everyone! Provided high tier customer service at all times and were very flexible! Definitely call them if youre looking into a Security System for your home!

These guys are awesome if you need a security system. They’re easy to work with, professional and dependable. You’ll feel safe whether your at home or away!

Very professional, and didn’t try to over sell me on things that I didn’t need. Incredibly helpful, follow-up and follow through was impeccable. My technician that installed the equipment, walked me through everything and made sure all of my questions were answered before they left. I would highly recommend them to anyone looking to protect your home. I will never go with anyone else.

My all around experience has been great! I got in contact with Toby through my realtor, and he has been awesome to work with. He’s very knowledgeable and helped me explore and compare a number of home security options. Theo, the installation technician, was also great. The installation was quick, and he very clearly explained how to use the system and ensured I felt comfortable with the system before leaving. I would highly recommend these guys!

Worst bait and switch company I have ever worked with. Was supposed to have 4 cameras, auto door lock and Sky Bell doorbell. when the tech showed up they couldnt do the cameras with my system, but could do another type for $400.00. Then the auto door lock wouldnt work with my Pella door so that was out. The Sky Bell has been installed twice and still doesnt work. They finally dropped my rate to $50.00 a month instead of $60.00 a month. Not installing the 4 cameras, the Auto Door Lock and a bad Shy Bell is only worth $10.00 a month! DO NOT DO BUSINESS WITH THESE PEOPLE

We love referring everyone to Smart Security Solutions. We even purchased a security system for our own home. Its important that we refer our clients to someone who will take good care of their security needs. Call them today!

Smart Security Solutions is second to none. I purchased a home and they made sure all of my security needs were met. I had to change the install date a couple times but they were very accommodating. They were very prompt and thorough. I would recommend them to anyone.

6 months later, I’m editing my review. Originally, we thought everything was great, but then we noticed we weren’t getting alerts as we should have. The cameras would tell me about a bug or rain drop, but not when anyone would pull in my driveway, walk onto my porch, or even pull behind the barns. What’s the point in having cameras and a security system if it’s not going to actually provide any peace of mind or real security for my property & family?I have spent the last 7 months complaining about how this system does not work correctly and I’m not pleased with it. When attempting to work with the “supervisor” I was told “well it is a deterrent to criminals to at least still have the HUB security”. But again, what’s the point in the “house system” without cameras that can capture actual pictures of a criminal breaking into my house? For 20 years we have went without a security system and been just fine because we have a cop car in the drive way every day! We only purchased this system because our realtor recommended it after we purchased our house.Now, I’m locked into a contract that they will not let me out of, but are willing to remove the cameras and reduce my month costs? What’s the point in even having all of this! It’s a scam, and I will NEVER recommend this company or Brinks to anyone now after all of the hassle and money wasted.

This is my 3rd time using this company for my security systems. They are consistently professional, on time, and reliable. From the ordering to the installation, everything is handled. My rep, Toby Townsend, has been great to work with, making great suggestions for the right systems and equipment to meet all our needs. I really love my IQ Panel and Ring and Blink cameras. My home and business are protected, and I have such peace of mind. Darren, the installer, was on time and explained everything, setting up the cameras and showing me how to monitor activity after business hours. 100% great experience. Thanks, guys!

For all of our security needs, we only trust Smart Security Solutions. They take care of us like family.They will definitely take care of you too!!!

We decided to give home security a try after accepting a referral from my realtor to speak with Toby Townsend. We had just moved in to a new home and during these uncertain times wanted to be sure our family was safe and our home was protected. Toby was very knowledgeable about the equipment and services provided by Brinks and answered all my questions with patience and detail. He then took time to reexplain everything he discussed with me to my wife later that afternoon. After speaking with Toby again the next day, we were confident Brinks would provide that “piece of mind” we wanted that we were safe and protected when home or away. After deciding to go with Brinks Home Security, Toby scheduled installation with Ron Clarkson and within 2 days we were set up and ready to go. Ron took time to explain each step of the installation process and was also very knowledgeable of the equipment and services and patient with us as we asked questions. I would highly recommend anyone curious or interested in home security give Toby (Brinks) and Ron a chance. I am confident will not be disappointed.

They have taken good care of my clients as well as my family. Always checking in to make sure everyone is safe and satisfied! I will continue to refer them to my friends, family and clientele.

Toby was the best to deal with. He made himself available, and wanted to guarantee you truly got everything that you want. 10 out of 10 would recommend!

This team was absolutely AWESOME from start to finish! Stephanie painstakingly and patiently helped me navigate through my choices and then sent TJ and Alex out doe the install. When TJ and Alex arrived - on time - they made sure I knew what was happening each and every step of the way and stayed until all of my many questions were answered and we’d installed the app on our phones! They were there so long, it felt like they became a part of our family! Lol. Top notch crew!

Toby Townsend gave me the quote and set up my appointment to install. Theo installed and gave me instructions on how to operate the system and answered all of the questions I had to turn on and off notifications. Both were extremely professional and thorough. I am extremely happy with the product, service and process! 5 stars all the way around.

The sales representative, Toby, was on top of it! He reached out right away and got things scheduled for me with a local installer, Theo. Toby reached out when he said he would and followed up to make sure I was satisfied with the job. Theo fully explained how to use the system in an efficient and uncomplicated way. I would highly recommend using them!

Highly impressed with the equipment for my new home. Would highly recommend to someone else! My technician answered every question I had and walked me through the set up.

I needed an alarm system for my new home & I was put in contact with Toby by my Realtor. Not only did he give me an EXCELLENT deal for little to nothing, he also gave me a doorbell camera for free & gave me the free upgrade to the smart door lock. Makes this super easy for my daughter coming home from school, I can see her walking up, unlocking the door through her phone & then arm the system - gives me the peace of mind that was needed. Also - Justin, was awesome too! Very patient with my questions on functionality & answered all questions I had being a new user to a security system. If you need to get setup, don’t go through an 800# or a door knocker that’s just out for themselves, call Toby and have him guide you to what you need. If I could give 10 stars, I would.... but 5 it is!!

Toby is and was wonderful to work with. I can’t say enough great things about his customer service. As a Realtor, I recommend him to clients for their security solutions and I was blown away with them and Brinks when installing at my own new home. I am even more likely to recommend to clients moving forward.- David L.

We currently have no issues with our security system. Technician was very knowledgeable, personable & efficient during the installation. We recommend Smart Security Solutions, Inc., highly!!!! And special shot out to Mr. Toby Townsend who set up the whole installation process. He was very attentive to our security needs & more than delivered on our expectations with state of the art security products & devices.👍🏽👊🏾🙌🏽

New home owner that transferred service from previous home owners. We had to end up cancelling account due to financial reasons and Justin Justice went above and beyond to provide us with top tier customer service. Will definitely consider using them in the future. Thanks Justin!

I had the best experience with Tim the Alarm guy. He wasn’t just easy to understand but he gave me great advice on other non-security items. The setup was seamless and it’s pretty awesome how many smart device they added to my deal. Toby was my account manager and was able to get me such a great rate, even my dad was jealous enough to cut his current security system for these guys.

Toby was great and easy to work with. Customized a package that fit our home. Very happy!

I got in contact with Toby through my realtor when i bought my home, he helped me understand the different products they have and which was best for me. Best thing about Toby is that even after buying the system he is still easy to contact to get help. Having a go to guy like Toby is a huge advantage!

I wanted a new alarm and camera system for my home. My sales representative Toby Townsend did an excellent job making sure my house was covered properly. Customer service was fantastic as well as the installation. Installers name was Theo and he cleaned up after himself was quiet and quick. Glad I made the switch from ADT!

Affordable, and timely installation. Everyone from the agent to the installer made me feel very appreciated.

Great value for a peace of mind. The app is very user friendly, which my kids are able to use. 👍

Toby is by far the best at what he does. No matter the time of day, he always gets done what i and the client needs. Keep this guy forever or you’ll lose a very valuable person!

My experience with this company has been great. Working with Toby is awesome. I can call him anytime, and he always follows up with me. A lot of companies get your business and its hard to get in contact with the sales person that sold you the product afterwards. Toby still acts as if im a first time customer. Thanks for your best Toby!!

Working with Toby was amazing. Very responsive and provided a quality service. Highly recommend.

Stephanie is so wonderful.. professional...responsive...but most of all pleasant and knowledgeable. I would highly recommend this company and their services

Very good experience with the installation of our security system. Toby Townsend provided great recommendations for both function and price, and the installation visits with Ron Clarkson went without a hitch, even during the sensitive Covid19 quarantine period. Very impressed with the hardware and app as well. Please accept our highest recommendation.

From being provided all of the information for installation and equipment to setting up the appointment, everything was easy and exactly what we were told it would be. Would highly recommend this company to all my friends and family!

Very pleased with the punctuality, professionalism and knowledge of Tim who installed my system. Much better than ADT! Office staff are very helpful as well.

The thing that makes Smart Security Solutions a true 5 star company is the people that work there. They are not salesmen and they are very knowledgeable about the service they are offering. They also are offering equipment that is vastly superior than other monitoring companies for a lower monthly rate so I feel like I really got the best possible value by going with Smart Security.

Toby was very professional and kind during the process of me seeking security. I would recommend this company to friends and family who are seeking a reliable and flexible security instillation through Brinks.

These guys are professional, I would definitely recommend them

Wonderful customer service!!