Great selection of products and availability of items. Everyone pitched in and assisted in the delivery and installation of the new product. Very friendly, kind and considerate when providing customer service.

Outstanding customer service: very professional and courteous. I highly recommend these folks.

We enjoyed visting & talking to Marnell. She is the greatest!

Purchased 2 recliners from them and after they were delivered, one of the chairs had several problems, the power headrest would not move and the footrest made a loud popping noise and you could feel the pop in your leg as the footrest was lowered.The technician found that the headrest had not been set up by the delivery crew. After checking for the cause of the popping sound, she reported that the sound was most likely caused by the fabric catching and she hoped that the popping would stop after a week and assured me if it continued to call Green River in a week and they would look into it further. 10 days later the popping is still occurring and when I called this time, there tone had changed. Instead of assisting to fix the problem, they stated that the popping noise was coming from the fabric and if they sent out a technician and they thought that it was caused by the fabric I would have to pay a service call fee.I was hoping that they would stand behind the products they sell, this defect was there the day they delivered the chairs, they know that, but are unwilling to address the issue.UPDATE: 6 weeks laterI contacted Southern Motion directly, they have sent out a serviceman on 6/7/2021. He traced the problem to the footrest being improperly aligned. Made adjustments to the chair and now the chair works correctly as it should. The previous week I had asked Green River for a copy of the receipt for the repairman, again poor customer service and was not contacted about getting a copy of the receipt.I am so disappointed in Green River, the popping noise was heard starting the day the chair was delivered, Green River came back and fixed the headrest, and I showed the employee the popping noise. She did partially raise the footrest one time and it did not pop. I informed her you have to recline all the way back and then come down and it would happen every time. She did this a half dozen times and it popped every time.Her response was that it was fabric catching and if it was still doing it in a week give Green River a call and they would make it right. I called the following week and their attitude had changed. They said they could come out again but if they thought that it was the fabric popping I would have to pay a service call.Of course it was the fabric popping, but it should not make a loud noise and shake the footrest.At that point I called Southern Motion Direct and they were very professional, they lined up a repairman and fixed the chair.Again I want to state I am very disappointed in Green River Appliance, I believe that this was something that they could have and should have fixed.

Technician did excellent job for servicing my dishwasher assessed part needed and was able to acquire and repair same day.

We purchased a dishwasher from Green River Appliance and I honestly couldn’t be happier. The sales lady, Kim was very knowledgeable and not a bit pushy. She gave us all the information we requested and the left us alone to make our decision. They had delivery established within a very short time and even went out of their way to call us to let us know when they had an earlier opening. The install guy was very professional, respectful and cleaned everything up after himself. We will be visiting them again this weekend to purchase some additional items. Highly recommend this hometown store ❤️

It’s been since September that I ordered a complete kitchen set from them, still haven’t received them. I’ve always went to them for all my appliances & was always happy until this time!! Lied to on numerous occasions & even the owner himself didn’t try to help resolve the situation!!I received a letter today that told me I can go elsewhere since I stated they lied.well that’s great customer service NOT. Very rude sales manager & will definitely tell everyone I know Not to go there!!

My mother in law neeeded a new washer suddenly. I spoke to Jenny on the phone who was able to recommend a washer over the phone. She also was able to arrange delivery on the next day. The delivery men were very courteous and professional. Took away her old one and installed the new one quickly. Green River Appliance is our go-to place when we are in need of appliances!

Easy access location, plenty of parking, knowledgeable staff

Wonderful home town store.

Was very impressed with my first visit to the store. Everyone was extremely polite and helpful. If you are looking for a green egg, this is your place! I will be back again.

My husband and I had purchased a washer and dryer set from this company about ten years ago. Our experience at that time was very good. The sales rep that we dealt with was helpful and knowledgeable. On December 26th, we decided to purchase a set from them again. We were met with a very nice salesman with knowledge of the appliances we were interested in purchasing. We were told that there was a charge for every connector attributed to the use of these machines. We were also told that the extended warranty would cost $149 which will cover these units for 5 years more. Once were received the statement, the official charges went from $1400 to $2500. Upon further review, we noticed that the $149 was per unit, not as a pair, which is what we were led to believe at the beginning. We decided to go ahead and schedule the installation which was set for 12/31. On the day of installation the men that came to the house were asked to wear masks. Upon this request, one of them decided to respond with religious rhetoric instead of complying with our wishes in our home. After installed, the washing machine would not work properly. We contacted the company on Saturday 1/2/21 (they were closed on 1/1/21) to let them know of the problem. We were told that someone from the installation department would come out to take a look at the machine to see if they can discover the issue. Someone came by later that day and was unable to find the issue. We contacted them again the next day and the lady we spoke to had to have someone from the maintenance department come by. That person was scheduled to come to the house on 1/5/21 between noon and 3pm. After 4, we called the company again to make them aware that the maintenance person had not shown up yet. We had decided to have the company take back the washer and dryer for a refund. We were told that there would be a restocking fee for an item that does not work. After some arguing with the sales rep, we were told that she would have to contact the owner and then get back with us the next morning. After this call, we received a call from the maintenance department that they were on their way to us. A young man showed up after 5pm. After looking over the washer, it was determined that during the installation, the cold water tap had been stripped out. We were also informed that the installation was not done 100% correctly. So, it was determined that we would have to call a plumber to fix something that was broken by the installation crew. The next day, a plumber came out and fixed the issue rather quickly. We have yet to receive a call from Green River Appliance. We feel as though this company could have handled the situation better. We went from Thursday 12/31/20 to 1/6/21 with a very expensive unit that did not work properly. The water pressure was never checked to see if that couldve been an issue until the maintenance tech came into the picture. We were told a trial run of both units had been conducted to ensure good working order, however, the very first normal use was unable to be fulfilled. An alarm code stopped the unit from completing a cycle. Overall, our experience was very unsatisfactory.

We ordered appliances from Green River Appliance & Furniture way back in early to mid August. Our sales person Kim worked with us to find just what we were looking for but as you can imagine the COVID delays made the process take much longer than anticipated. Kim worked with us tirelessly on different models and packages. After many (and I mean many) delays from the manufacturers we finally have received our new appliances. The delivery and installation went off without a hitch! The installers were professional and helpful. It pays to shop local! If you are in the market you should pay them a visit.

Always buy my appliances from them.

The service was excellent, Stacy is very knowledgeable and professional. They had what I needed and Ill be back very soon!

We needed a dishwasher and after a couple of very disappointing trips to home improvement stores, we visited Green River Appliance. I will always start here first from now on. Stacey was the most helpful salesman we have ever worked with. He was so knowledgable, answered all our questions and got us out the door with our brand new dishwasher at a great price in under an hour! I cannot recommend this place enough!

Great service will recommend to everyone .Thank you Stacey Stewart.

Nice place helpful

I only called there looking for a washer. I talked to them on the phone and they were very helpful. Id go there again.

This store has been my go to appliance store for decades. When they moved and added furniture, I’ve bought that as well. Their sales staff are knowledgeable, friendly, and helpful. Their service department truly services and in a very timely manner. As a business owner, my husband has always encouraged me to shop local. It has been a pleasure doing business with them. Good job Ray and Prentice and others.

Good place to get appliances, and other apparel that you need.

Great service

Its a good place to price refrigerators .

Great prices, and very helpful!

The best deals

Posting this for Kevin Smith. He was extremely happy once again with his purchase. The folks at Green River appliance went over and above what was expected of them.

First class service, great price, and delivered everything promised.

They have always been real nice folks to deal with. And prices arent bad either

After spending 2500.00. Less than 1 month the washer started making a loud popping noise. They refuse to fix it! They said that is normal! How is it normal when it wasnt doing that a few weeks ago? 1 person says they have never gotten any complaints on that kind of washer and the guy they sent to look at it said everyone complains about it but theres nothing they can do to fix it until it breaks. And the washer may last 2 years at best. This is ridiculous!!!!! And very unprofessional!!! Dont waste your time with these people

I have bought from green river appliance in the past. They were great. But today we went in and it was like the salesman didn’t have time for us even though we were the only ones in the store. To abrupt and not friendly at all. I’m going to look elsewhere!!

In the last two weeks I have purchased two appliances from Green River and they were the best ever to work with. They understood what I wanted, they helped me to pick out the best items for my needs, and gave me an awesome deal with the pricing I highly recommend Green River Appliance for anyone in need of appliances. Thanks Green River for being so awesome.

Excellent service. My refrigerator broke and they found me a replacement in stock and delivered it

Its always a pleasure doing business with them. Jenny was a great help with a new fridge. The delivery guys were great too...courteous and knowledgeable. Locally owned and its evident by their caring attitude.

The place to buy appliances. Always thought they would be more expensive. They are not. I recieved better Prices, Service, and knowledge from them. Then anyone else in town. Very will pleased.

Love this store. Everything is fabulous and the owner and people who work there are super nice and friendly. Wish I lived closer so I could shop there more often.

Good place to go for Appliances and now full line of furniture. Parts and service are all so available.

The team at Green River went above and beyond what I expected. I have purchased appliances from them for my entire house. They bring care and service that no box store can, their service team in knowledgeable and professional. We have had such a great experience with our appliances over the past six years we have purchase mattresses from them as well. We purchased a mattress 3 yeats ago that ended up having a manufacturing defect and Green River went to bat for us knowing that we had a defective product. I believe you won’t find that care and effort anywhere but at locally owned retainer. I strongly recommend Green River Appliance.

My sales associate, Prentice Lambert, was very helpful and answered all of my questions. I have purchased several appliances from Green River Appliance. I highly recommend them!

I have been a customer of Green River for several years, we have purchased furniture and appliances and have always had a great experience. Their sales staff is knowledgeable and they stand behind their products

We have rentals and they have helped us. Fast friendly service and delivery. Prices very competitive!

I was just here and Stacey Stewart was very rude with my mother and I. We were inquiring about a built in microwave that they quoted us at a little over a thousand. Went to Home Depot right after and the exact same microwave was $500+ taxes so about half the price! Ridiculous upcharge to deal with such rudeness.

JMJ Custom Homes has been working with Ray at Green River Appliance for years. Top quality products and great customer service. Highly recommend.

I am enjoying my new cabinet depth refrigerator. I appreciate the good delivery men, and the pricing.

Great, great, GREAT customer service and service after the sale. Competitive prices with all the big box stores, and people that actually know the products.,

Just purchased a stove/microwave and oven from Green River. Great people and a great job. If you are looking for appliances, Green River is the place to go. Keep you money local.

Purchased a freezer and have been very pleased. Thanks Ray. Great service after the sale!

Great service friendly staff. Ask for Kim.

These guys are great! Love their supplies.

Best appliances and service. My family been buying appliances sine I was a kid..

I was pleased to buy complete kitchens and furniture for my trade homes. They service everything they sell, and they match prices.

Really helpful, friendly staff ..would recommend to anyone looking for great furniture deals

I would highly recommend using them to purchase all of your home furnishings and appliances. Knowledgeable staff, amazing customer service, stylish furnishings!

I have been a customer of Green River Appliance (GRA)since we moved to Owensboro in 1972. Their prices are very competitive with the large, impersonal mega stores but their customer service and personal service is like years ago when you went to a neighborhood store. When you buy something from GRA and need services you dont have to wonder who will show up at your house. GRA does all its own service so you get service from the same people you buy the appliance from. The sales people know the merchandise they are selling and can tell you the pluses and minuses of each model. I will not buy an appliance from anyone else in Owensboro.

Just like the big box stores - GR doesnt have faith in products they sell. They then blame it on extended warranty and want to charge a high service fee to compensate. We could have recieved the same service from the big box stores but chose to go local and got burned. Shame on you GR.!!!!

Great place for excellent appliances.

They have helped us in what we need and when things broke down they were there in timely matter good quality stuff that lasting what you need and looking for.

Very helpful when we were buying a new washing machine after ours finally died. Nice selection of furniture as well.

Not very knowledgeable on the product. they charge for installation, there are other options in town that dont charge for installation that offer same products. I bought 5 different appliances for my house and got them to agree not to charge for installation, now they call me and are telling me that i need to pay for the installation of one of the item for $125 because it is not included. Take your business somewhere else.

Great experience

Very helpful and friendly.

Never been there

Great sales team and reliable service!

We always buy our appliances and furniture from Green River Appliances. You cant beat their service and prices.

Over priced. Moderate service.

Clean helpful

Customer service is top notch

Looked there to see the appliances, ended up going elsewhere..

Quality

Great service

Bought my washer and dryer there

Good place to do business with Thank you.