Went shopping here for my daughters prom dress and it was not at all what we expected. First off, we walked into a room where there were no dresses. It seems like you are shown a few catalogs and choose dress STYLES and then they pull out dresses (from the back) that they have that are similar to what you chose. We were under the impression that the dresses in the catalogs were the ones we could choose from. My daughter chose a specific style dress and they brought 2 out in a completely different color, but they were very nice. My daughter said she liked the style of one of them but was open to other colors. They brought 3 more dresses out that were vibrant in color but completely different style than she asked. At this point they started rushing her and seemed more unfriendly than they were at our arrival. This started making my daughter uncomfortable. They still had 3 more hours until they closed and no one else came in the store, so not sure what happened. She tried the 3 dresses on anyways, but then said she wanted to stick to the style she initially asked for. The lady then informed us that we tried on our maximum amount for the day because she had to go steam clean the ones we tried on. I was shocked and asked her to clarify that we only get to try on 5 dresses? She said yes. No where was this posted and in no way were we informed of this upon our arrival. The whole experience was so awkward and I have no idea how anyone can do business like this. So basically my daughter tried on (2) of the styles she picked out, but were in the wrong color. Then she tried on 3 dresses that THEY wanted her to try on, all the while not knowing that she wasnt going to get to try on anymore. She was heartbroken as the dresses seemed to be affordable and pretty. She liked one of the dresses, so I didnt want to burn any bridges with the lady there in case we had to come back. Luckily she chose another dress somewhere else so we didnt come back. I dont know if this was just our experience, or it was a personality clash somehow.....all I know is my daughter arrived excited to try on dresses here and left feeling upset and uncomfortable. Good luck, and hopefully others have a better experience than we did :(
We purchased a prom dress here and it was a beautiful modern style ball gown, just what my daughter was dreaming of. Since the pandemic canceled last years prom, this one is especially important to her. She was shown three dresses and we bought the second one we were shown, it fit perfectly and she wasnt even asked her size! The level of customer service we were shown here was above and beyond and perfect. A small zipper alteration was done within the hour. A great experience overall and I highly recommend Alexis occasions.
Amazing prices, customer service, and high quality suits & dresses! They made sure my suit was exactly the way I wanted and went out of their way to perfect the look for me! They Stayed open one extra hour after they closed just to help me! Alexis made sure everything went smoothly, 100% recommend!!
My partner and I recently got engaged and we wanted to get married on our anniversary month which is June, therefore we had such a short period of time to plan. I had no idea finding the perfect wedding dress would be so difficult and time consuming, everywhere I went I was told it was such a short notice so I had to settle for any dresses already available. I ended up getting a beautiful mermaid gown from the clearance section at a certain bridal shop, it was huge and ripped and needed a lot of work. I was referred to Alexiss Occasions by the same bridal shop and they worked their miracles, the dress now fits like a glove, so beautiful. The sleeves were so loose and they perfected them so beautifully. Shop owner is amazing as well as her staff! They offer more than alterations, they have so many beautiful occasional items. If I ever need other alterations this will be the place.
Experience with employees and owners very friendly an helpful with everything that was needed my highly recommended store very professional an strict with covid procedures thank you Carlos an Margarita an Alexis the Owner Thank you again for your Services
We have been going to Margarita for 7 years now! She helps us out so much with any hemming and alterations! We had bought an outfit for my sons baptism and came out great! She is very kind and happy good service, when busy she will still attend to EVERYONE!!Thank you Margarita!!
The owner is such a sweetheart. Got all of my alterations done on time and overall such a nice lady. I am so happy with the way my dress turned out!
Walked in a minute before closing time and still experience the best customer service from Alexis! I Was able to take home a 3 piece texudo with alterations and iron the same day at an amazing price! For my son!s Prom!
I have been to Alexis Occasions twice during the pandemic and both times they did a great job with my suits. They got my suits fitted ahead of time. They have great customer service. I highly recommend it to everyone and plan on going again soon.
I went 3 weeks before my wedding to get a dress and what can i say alot...Thank you to Alexis and her mom for making my wedding day unforgettable. My dress was so beautiful and amazing. They took there time and they where both so awesome words cant say enough thank you thank you...i would recommended anyone and everyone to alexis occasions they are the best.
We HIGHLY RECOMMEND Alexis Bridal. my hubby and i walked in to their shop for the alteration of my bridal gown and Alexis is very approachable and accommodating.PROs: Alexis and her team really did a good job in the alteration of my bridal gown and veil. i had numerous requests on my ensemble from the most simple to the most complicated. i feel that they really know what they are doing since my gown has to be altered on the torso, altered the length, put additional hooks for the train, lose shoulders, etc. i had 3 fittings with them. they even closed the door and let my hubby stay outside the shop while i fit since i do not want him to see the gown. aside from efficiency, customer service is also a key. they offered to steam my gown and store it until 2 days before my wedding day. i was very satisfied with how my gown turned out and Alexis was kind enough to take pictures of me on my last fitting day.CONs: the bridal gown alteration is pricey (like i paid half of how much my gown costs) but with the amount of alteration that was done and the quality of work that was put in, it is of course, reasonable.
I went to Alexis Occasions to get a suit for an event. I enjoyed my visit because the staff was helpful, friendly, and professional.
Great customer service! I loved both of the suits I got. Great prices btw.
It was my first experience here at Alexis Occasions and I enjoyed it. The prices are great and customer service is excellent. The staff is amazing and I would recommend coming to check it out for yourself.
I did the right thing coming to this store for my suit. I’m definitely going to recommend this place to my friends!!!!
Ive been here 3 times and they always go above and beyond and their prices are very reasonable. Theyre a small shop and can get a little busy, but their courteous, quick staff make it a breeze.I had 3 skirts fixed because the closure hooks had come off. They fixed those but also found an issue with the hem on one of the skirts and fixed that for free. They altered a size 14 lace dress with lining down to a size 6 and it came out looking like new and fit me perfectly. I got a lot of compliments on that dress!Theyre great for Halloween too if you need something fancy, they often have clearance dresses and are more than happy to take the time to help you find something great.Its close to the freeway and theres always parking out front. Im so happy to have this wonderful little shop so close to home!
WORST EXPERIENCE. Initially everything was great and I picked out the wedding dress I wanted and ordered it over a month before my wedding. The dress comes in and it’s NOT the dress I picked! Margarita assured me that it’s not a big deal because according to her it’s basically the same dress and she can just add the sleeves that the dress I picked had. First off the dress was completely different from the upper half and not what I wanted. Once I refused the dress that she mistakenly ordered she once again reassured me that it was not a problem and she would send the wrong dress back and have mine rush ordered. She calls me on Valentine’s Day to inform me that unfortunately she would not be able to have my dress because they did not have it!!!!!!!!! So it took her a month to find out and to inform me of this, leaving me without a wedding dress two weeks before my wedding. What should have been a happy moment of my wedding planning is now the worst experience. I am filled with anger and frustration as to how you can do this to someone who came into your store trusting you with such an important thing. Please be careful if shopping here for your big day. I would not recommend entrusting your dress to someone who is going to promise you things they cannot come through with.
Margarita and her team were phenomenal helping me be ready for my sisters wedding. I had last minute alterations to a dress I loved and thanks to the team it looked even better than I hoped. Thank you isnt enough! I recommend them to anyone who wants a caring knowledgeable fashion team on their side!
The staff is caring and helpful. Prices and service are also terrific. Would recommend this family business to all my friends.
Love the dress💙
I took my daughter to Alexis Bridal to buy her prom dress. This year I gave my daughter a budget for her dress. At Alexis she was able to buy a beautiful dress . The customer service was spectacular. She helped my daughter pick a dress that was within her budget. There was no pressure sales only caring in what we were wanting. I have found my new go to store for all formal wear and alterations.
This is the best bridal shop in all of Ventura county!! My family has come to this shop for generations and I’ve never walked away disappointed. They are always there and ready, and eager to make all your dress dreams come true. Their prices matches their quality and all in all they are amazing people.
Margarita from Alexis Bridal is amazing. Since the first day I walked into their store, she & her staff have been kind, professional, accommodating & communicative. I purchased a gorgeous mermaid wedding gown for a wonderful price. They are also doing alterations on my bridal shower tea party dress. I cant wait to see how it turns out. I highly recommend Alexis Bridal.
Nice visit and service! The business is clean and well kept, the service was great and the seamstress was super friendly! The shop contains both women and men bridal and groom attire and plenty of other wedding accessories, as well as, professional business attire. Great experience visiting this shop.
Alexis is a very energetic, knowledgeable and loves what she does. She is very attentive to All customers. That’s for all your help.
I brought a suit of mine in to get fitted by Margarita and she did an amazing job. She completed the work ahead of time and I was able to walk out of the door with ny new tailored suit in just a few days. The prices are fair and the results are exeptional. It was an absolute pleasure to work with her and I will definitely be back.
Great service Great selection!They can do everything from a prom to wedding!! While i was there I even saw people asking about sweet 16 dresses. They said no problem!
I had a very good experience and the employees were very helpful and very friendly. I felt very safe and very comfortable because of my weight . They made me feel relaxed and very welcome. An I well recomend your store to my all my friends. This is the experience my oldest sister had. There when she went in to get something done.
Initially I loved this place, brought numerous items here to be tailored and never had any problems. Recently, I purchased a suit from them only being able to see a picture of a swatch that the suit was supposed to look like. Once it showed up the suit had a really bright shine that was not shown in the swatch and they refused to help me in anyway to get something I actually liked. I didnt want my money back, I simply wanted to exchange for something I did like and they refused and said all sales were final. So proceed at your own risk with this place, especially if youre a girl getting that special dress knowing if its not to your liking they may not help you out and youll be stuck with something you dont like!
I had a great experience! My dress fit great and I also bought jewelry from here as well. Everything was done in a timely manner! Loved it!
They have beautiful dresses and suits etc. But the services is not that great they only have two people working and they have people all the time so they need more workers and when i went to get what i wanted i waited almost 30 minutes and came back the next day sense i really liked it but this time it took them less time to attend which was good but again they need more workers and this time their was only one person working and they had people waiting before me
Absolutely the best customer service around. Ran in just to look for a homecoming dress for my picky fifteen year old out of state. Alexis worked with her via video chat, juggled a store full of customers with a smile on her face the entire time. I highly recommend going here for all your formal needs.
Was visiting from NM found a dress (different store)for sons upcoming wedding went in on Saturday had my dress measured thought she was going to have to mail me my dress to me i assumed it would be a couple of weeks for the alterations nope this women is amazing she had it ready for me by Sunday the next day.. Awesome work very charming owners.Thank You so much
Alexis Bridal has helped me find a dress like no other place has. I literally just walked in and told them what I needed and I only tried on one dress and it was the one. I have been to so many dress shops looking through hundreds of dresses and catalogs and I always leave unhappy with no dress. Alexis Bridal is the one dress store I for sure will be coming back to and recommend going to. The girls that work there make finding a dress so easy. I enjoyed the experience. They are so sweet and welcoming. I cant wait to come back and get my prom dress from there too!
My wife ordered an excessively large mens suit online and needed it tailored to her size and cut. We had to have the alterations done and ready in a week. The team at Alexis Occcasions had promised it would be done in time, infact it was done in less than 24 hrs. The suit looks and fits perfectly and we couldnt be more satisfied! Thank you for all the hard work! We will be back soon for my suit.
Loved my experience with Alexis! I paid $250 for a bridesmaid dress online that was two sizes too small. Alexis was able to alter it beautifully and it fits me like a glove! Thank you!
Great people here. Nice selection of dresses. Alexis has a policy of not letting you leave the store with your alterations unless they fit, which is so nice. But, when the bride had to pick up my dress for me because I was not in town and the dress didnt fit me, Alexis was so gracious enough to let me come in the day before the wedding and she fixed my dress on the spot. It was a quick fix, but still. Love these people.
Im very satisfied with their customer service, very friendly and helpful. Prices are reasonable. I highly recommend this place if you are looking for a dress for any special occasion.
I had tried on dresses from a few places before I tried on and ordered a dress from here. They are very professional and hands on with helping and made every thing very easy for me. I was deploying in a few weeks and they got my dress in right before I left. I was able to try it on to make sure it fit right. They held my dress for me while i was in Afghanistan and it was ready for me when i came back. They even boxed it up so i could take it on the plane with me. There dresses are GORGEOUS and priced much cheaper then Davids Bridal and other dress shops. I would recommend Alexis Bridal to everyone.
On several occasions, when we really needed a nice suit in a hurry, all the staff Alexis Occasions helped us so kindly and so efficiently. You can’t beat the value for the price.
Rude customer service calling in. Asked about a dress fitting and was told no, not today, and then cut off when I tried to ask for availability later this week and hung up on. Definitely not impressed.
Excellent service! I took a formal dress to get hemmed and they did a great job. Exactly how I wanted and it got done in two days. Very nice store and friendly staff
This place is the best! A couple years ago Margarita did our wedding and she went above and beyond. Her service was superb and offered a great value as well. I highly recommend Alexis Bridal to anyone looking to do an event in this area. Cheers.
I’ve been coming to Alexis Occasions for 15 years and all the work they do on my suits is great professional work. They’re great at what they do and they’re friendly about it. I have nothing but good things to say about them.
Worst place ever, promise high quality and received the cheapest tuxedos ever and it was given a day before my event, Not reliable at all, lady super rude, try to talk to them explain that it was so unfair, the husband came out yelling at us I felt so violet, worst costumer service ever don’t recommend it at all. But go at your own risk good luck. I was warned about her I didn’t listen she seem super polite at first then omg..!
Friendly, knowledgeable, and they deliver on their promises.I will definitely continue doing buisness with Alexis Occasions!
Have gotten several jackets tailored here, they do great work and provide excellent service at a reasonable price!
My daughters quinceanera dress was wrinkledOne of the girls dress was to bigMy sons shirt would not button, i thought thats what fitting was for.. my sons pants where wrinkledI will not go here again ever.. daughter was very rude to my mother did not no how to match tried putting my boyfriend in pants that didnt fit then told him be careful not to RIP them omg really? Im sorry this was a bad experience...
Great store, did alterations for me in 1 hour.
Top notch service and great prices!
Great customer service and wonderful family!
Where Im buying my wedding dress
I went here to get a bridal gown altered that I had ordered online. Everything was great except they made the sleeves in non-stretch lace! This store charged me $80 to have two sleeves made in stretch tulle. Ok fine - fair price, and they did a tweak on the neck hook and tacked on a bow. They said it would be $150 if I also wanted to shorten my dress (a big ball gown with 3 layers of tulle). More than the dress cost to buy, so I opted to wear a hoop instead, and just pay the $80. Happy customer though, so I went back to have the dress I am wearing for the reception shortened (a much simpler dress than the ball gown!). Simple hem, 3 layers of cut soft tulle (not hemmed just cut), not an overly full skirt (less than an A-line). The owner wanted to charge $150 for just this! Trying to convince me this was complicated to do (I sew folks). This was such an obvious lie, since she was only going to charge me $70 more to include taking up a big ball gown. I dont know about you, but when a customer returns, thats a good sign. Play games like this, and you wont get returning customers. I expected $50 maybe the $70 she quoted me before. Look elsewhere buyers. This owner runs hot and cold, hence the varied ratings on Yelp. The seamstress are good, but I wont be going back to this store again.
Thats where I bought my wedding dress
WORST EXPERIENCE I EVER HAD!!!!!!!At first Margarita seems to be nice and helpful,It was my first dress shopping experience,At first I explained to Margarita what kind of dress I was looking for my wedding she showed me one that didnt seem like the one I wanted it but she pushed for me to try it,, after that I like it but I told her that the dress was missing the sleeves and some adjustments,(I TOLD HER CLEARLY THAT I DONT LIKE DRESSES WITHOUT SLEEVES)she promised that she would make all the adjustments with out no problem (but she never told me that she was going to charge me more that $300) until she called me 2 months before of my wedding to make the adjustments 😡 2 weeks later I went to try the dress after adjustments and the dress didnt had the SLEEVES😤😡,, Margarita was not there so I called her later and told her about the SLEEVES and she told me that I didnt pay for the sleeves plus that It was my fault cause I didnt reminded her and that if I wanted the sleeves she would charge more😒On top of that they had to adjust all over again the dress cause it didnt fit right and it didnt look like the 1st time I tried it. By that time it was almost 2 weeks away from my wedding day and I got tired of dealing with Margarita and her assistant because beside they are full of bad attitude and excuses of their mixtakes... After all that I realized that Margarita since that beginning she was interesting on sealing her dresses and not on helping the customer on whatever they need and make them happy... Really Disappointed and stressed out cause I only had 2 weeks to find another dress cause obviously I didnt use that dress...Once You buy the dress they dont really care if after the adjustments You are not happy and satisfied and also they start giving bad attitude..Im surprised that they are still open with the service they provided.,thats the reason I ended not buying the bridesmaids dresses or nothing else... I WOULDNT RECOMMEND THIS PLACE TO ANYONE!!!!! Not even one star they deserve.
Quality at good prices. Friendly owners.
Took a dress shirt to get it tailored, I couldnt be more happy, they did an excellent job. Thank you
Margarita has GREAT customer service
Took my sports jacket there to get it altered great job
Top notch service...very accommodating...went out of their way to meet my needs.Thank you!Steve S
Have had suits and pants altered with Alexis and recieved fast friendly service everytime.
I absolutely love this bridal shop and I also love the owners and their daughter. I bought a dress from them 2 years ago for the Seabee Ball. I was preggo and insecure but they altered it and made it fit perfectly. My hubby was being a butthole per usual and they handled very professionally. I go in occasionally with my baby to visit. Im looking forward to going back to find dress for my 25th birthday in a few months.
Best place to by dresses and suits recomend it (*****) five stars
They rose to the very tricky challenge of turning a plain black suit jacket into a patch covered vest (attached 16 patches, removed sleeves, clean job).
Its was the worst place, i would never recommend this place to no one because I paid for the expensive suit and they gave me the cheap ones.
Good quality for a good price!
Great experience and service!
Dont get your hopes up for a dress you order because a week later they call and cant get it so make sure u have plenty of time before u need the dress.
Great for parties
They werent organized
Much kindness