At first, I ran into a literal brick wall while trying to clarify my account matters, via phone with customer service at Apria, after having been released from the hospital due to having contracted Covid 19. I had been charged for 2 months of oxygen tanks and an electric oxygen producing machine, even though I had contacted Kaiser to have all of this equipment removed one month prior. Believe me, at this point I would have given Apria a “1 star” review.Yet, after insisting on speaking to Jane, one of the “team leaders”, who acts as a liaison for supervision, i have changed my review to “5 stars”. I was treated with such compassion and humanity by Jane, and she also took the initiative to adjust my bill according to what was both fair and acceptable.Thank you, again, Jane !

WORST THAN COVID. Horrific company. I hate to give them even 1 star. Save yourself time and HEADACH, find another Healthcare organization. It have over 3 months of headache with their customer service, billing dept. and their level billing to no avail. Suddenly they have decided to charge me higher amount and they are still adding to the bill. Each time its a different excuses. I have conferenced called my doctor office, insurance and medical group with them. They simply hang up and give stupid reason to delay a solution. Just run away from them as fast as you can.

This place is ridiculous … I have called so many times to have my oxygen picked up. Different people told me different steps I had to take in order for it to be picked up. Then finally a man told me I needed a doctors order not a email. My doctor finally sent it. And I called 3x after the order for it to be picked up. Mind you I have had the oxygen since august it is now October… the last call I had with them they said they will note that no one will be home until after 3:30 because we are at work ans picking up the kids from school Mon-Friday . The lady on the phone said she will note that to the driver . WHY did the driver attempt to pick up the equipment 3x all between 1-2pm SMH. Every time he called me I told him we are not home until after 3:30! Every single time. I’m getting frustrated. I didn’t know the nearest location to me was Oxnard. No one told me I am able to drop off the equipment on my own !!!! I’ve spoke to several people ! So annoying apria. Get it together !!

Worst customer service. They are charging me for a walker I never received. After open heart surgery they said they sent me home with a walker however no one told me to take a walker home even if I didn’t need it. Supposedly I was told but must have been in the early days of recovery when I was still medicated because I have no memory of them telling me. I left in a wheel chair due to protocol and the orderly never said don’t forget your walker! I was very fortunate to not need a walker no veins where taken from my legs so I was able to move around on my own. Very disappointed in the organization they billed my insurance and now me for a walker I never received. Such a scam!

I have never left a negative review of a business. First they tried to give me the wrong brand product, saying that my prescription did not list Medela as the brand. After having them check 3 times, they admitted it did, but they didn’t have it in stock. They said they would order it and hopefully have it later that week.The next week I called back. They said they were ordering it that day, and that the manufacturer was out of town last week so they couldn’t order it earlier. They said it would be in this week.When I called the NEXT week, they said that my insurance hadn’t approved the product, even though insurance had approved it before the first time I ever contacted them. They said they were trying to get insurance approval and then they would order it. It should be in this week. Keep in mind this was two weeks after they said they ordered it.At this point I called my doctor and went with another company. Within 3 days my equipment had been shipped.

The worst customer service I have ever experienced. Ive called 7 times been hung up 4 times even by a supervisor. No one has any answers to anything. They put you on hold for hours at a time and as soon as 5pm hits they hang up on you regardless of how long youve been on hold. No one ever calls you back. HORRIBLE service. They do not deserve any stars at all

Left on hold for hours and no one ever came back. I let the call go for 2 hours. Been told one thing by one representative, contradicting things from another. Their “specialist” was one of the most condescending Karen’s there are. Legitimately the most Mickey Mouse business I have ever encountered, please stay as far away as possible if you can

I would suggest people to do their homework and search for another vendor for any supplies. I have submitted paperwork 3 different times to have my Insurance approved supplies to come to me on a regular basis instead of whenever Apria decides it’s okay to send. We are coming up to my 4th & final attempt to get them to do what they are SUPPOSED to do. Now, for those of you that say “well, it’s because of Covid” let me tell you thatIt should NOT take 11 months to receive an order, put in the orders and get it sent in the mail. My supplies are where I could possibly die if not having updated equipment could cause harm/death. Medical equipment is a vital necessity. It’s not a luxury item.

Find another C-pap provider, the horrible experience you will have is not worth getting the equipment from them. I was wrongly billed due to lack of authorization from doctor, which they had on file. I kept getting invoices many months after I returned the machine. And then got a call from their collections department saying I had a balance dating back 1 YEAR. The time I spend trying to correct their mistakes is maddening.

Worst customer service ever. Trying to have wheelchair picked up. Schedule pickup date only to be told they rescheduled, in the meantime they do not call to let you know. Have scheduled 3 times and still no pickup and they expect you to stay home and wait at their convenience.

I waited on line for 30 minutes twice because the 1st try they hung up. Terrible customer service; rude and uncooperative. Demanded to know which machine I had and each item I wanted to reorder. I have never had that happen before. I asked did she have access to my records. She finally admitted that she knew which machine I had. Then asked what else I was ordering. I said whatever I am eligible for and she wanted to know what that was. Finally, she said she had to check something and put me on hold. Its been 15 minutes and she hasnt come back on line. I have never had service like this from Apria in over 10 years.

Worked forever to get through to a person. Kay answered and wanted my 40 something dollars. I ask a lot of question and she responded with do you wish to give me a credit card to pay the balance. I got tired of playing dodge the collector. She ask wht and I told her that she was not answering the question! she raised her voice and got attitude with me.

Worst customer service. I had to call them continuously for 3 weeks to get the ball rolling on processing my paperwork. They need info from the doctor and they delayed on processing the request to the doctor. Then my insurance didnt go through but they failed to contact me about it. When I called to follow-up what it was taking so long they simply said your insurance didnt go through. I asked them what insurance info they had on file comes to find out the had the wrong policy number. They should have been proactive and contacted me so I could have provided the correct info to them. I ordered and paid for a cpap machine and they said it would take 5-7 days to receive it. On the 7th day I called and they said it hasnt been shipped and that they would expedite it. Called again the next day and they said it shipped that day and that I would need to wait another 5-7 days. It was just one issue after another and no one really could give me answers.