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Advance Auto Parts
1770 N Rand Rd, Palatine, IL 60074, United States
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Advance Auto Parts
Comments
Vl
Review №1

Very kind and helpful staff. Will shop here again.

Va
Review №2

Thank you, Lisa!!!I am not sure if I spell out the name correctly.Great staff that really will go out of their way to help you! Thanks again! I will recommend to my family and friends.

Ry
Review №3

Great auto and the gears rotate clockwise instead of counterclockwise now so thats always productive since the gears on the shaft ride higher when you go about 55 ideally if you know what youre doing you can avoid that if you go in there and get some castor oil talk to Jimmy hell set you up

Hu
Review №4

It was great,i always go there when i need to do some job on my car!

Th
Review №5

Helpful. Will return

Ri
Review №6

Good selection of auto parts. Good rewards program and discounts. Helpful people.

Ri
Review №7

I always buy my parts at Advance Auto Parts because they always have the best price. Of course I shop around by using the internet, but I always end up buying from them. They always seem to have what I need in stock and if they dont I can usually have it by 4 oclock,or the next morning. You cant go wrong with Advance Auto.

Vi
Review №8

Great staff that will go out of their way to help you! Thanks again!

El
Review №9

The staff is really understanding and helpful regarding my parts I would definitely recommend to friends and family

al
Review №10

4th time coming here and the employees always have an attitude and know very little stuff about car parts. Go across the street to OReileys better service.

Kl
Review №11

This store always has what I need and the staff is very helpful. I had my daughter in there with me today and the girl that works there bought my daughter a bag of chips, that was very nice!

Ke
Review №12

The staff was incredibly friendly, but by the end of the visit, I realized that their friendliness was a veneer for laziness. Nice, but unwilling to help.

Jo
Review №13

Customer service was professional and polite.

Ke
Review №14

Everything your car will ever need.

Md
Review №15

My wife recently visited. They were not welcoming at all. I think they dont care. I would have given 1 star but they guy changed our car battery was good and friendly. They should welcome customer in a good way. They need to improve

Pa
Review №16

Awesome service! I went to the store to buy a car battery, after having to jump start my sisters car that morning, instead of taking the easy sale, the representative offered to check/test the battery to see if the cables and post connectors just needed a good cleaning to bring battery back, so I wouldnt need a new one right away. He cleaned the build up of acid leak that gathered around the connectors and then hook up the tester, which confirmed the battery was not at the right amp level and was going bad. I ask him if he could get me a price on similar type battery with installation cheaper than the quote I got prior from the neighboring NTB...Got my new battery installed for 30 dollars cheaper and an additional 10 bucks off their competitors price. Representative very friendly and did not talk down to us women, as he replaced the battery he engaged in good informative chat about the car because he had the same make. During our chat we found out Dan, was his name and he was the store manager. So hats off to Dan for providing the best customer service, I think he went above and beyond...his attitude and service was more about the customer, than just making a sale, seemingly unheard of these days. Hell always get my business and my recommendation to others for auto parts.THANKS DAVE!!!

мa
Review №17

Although i did not buy anything there i just want to recommend the place.Guys in there were so much helpful and knowledgeable that i couldnt compare them to any other Auto Shop.I went to a couple of Auto Zones Location before and NON of them were able to find where the color of the car is shown, but they did that in a second.So just wanted to say thank you for the help and keep a good job guys)))

Ch
Review №18

Everything you need for your bike car or truck

co
Review №19

Ordered a battery online to store pick up..when i went to the store..they gave me the battery and said they dont have anyone to install it..while it clearly says to install it..after that the guy told me we dont have tools to install it..and took the battery and refunded me..so its basically a garbage business..bewafe before you do any business with them...thanks

Gr
Review №20

Good selection of stuff and they will order you something in a reasonable time if they dont have it in stock.

Am
Review №21

Professional and courteous assistance, made a tough project go smoothly and easily

Li
Review №22

Just went in to see if the staff could help me use the scan tool and to buy some parts for my car. The staff told my husband quote Im not going out there in that mess (because of the snow) and refused to help. We left and went to the Auto Zone down the road on Hintz, the woman was very helpful. Advanced Auto parts missed out on a $300 sale because of their very rude and unhelpful staff. I would reccomend the Auto Zone instead.

Sh
Review №23

Both men I interacted with were completely unhelpful. I needed fender clips but didnt have an old one to compare it to, so they guy said I have no way to look it up, and walked away. So after I bought the wrong one and then went to return it for a different clip, the other guy didnt know how to work the register to complete a return for a new product. Its a shame since this store is so close to my house, but Ill find a different one to go to from now on.

Ca
Review №24

Jesse was incredibly helpful, courteous and professional. What a delight to shop here. Thanks Jesse for fixing our bad situation. From Kim and Carol.

Ri
Review №25

I couldnt get the 25% to work online so the manager gave me the discount at the register. Nice guy too.

Jo
Review №26

They have no clue how to warranty a faulty part if you ordered it online and picked it up. Even with the original receipt. Normally I like this location, but I was there for over 1/2 hour for what should have been a quick exchange.

Gu
Review №27

Love this place! Dennis, aka, D Money, has saved my backside countless times! Thanks Dennis!

Je
Review №28

The customer service was amazing. Price comparison was awesome!

Br
Review №29

Great customer service. Ramon was most helpful.

BU
Review №30

This store not only saved me tens but hundreds of dollars. I think Dave or David helped me out. I have a 96 accord with 160k miles. As expected engine light was on. All other auto shop suggested to change catalytic convertor and oxygen sensor. Cost - $800. I went to the store and Dave said your odb2 code says system too lean and oxygen sensor is working fine. Try using fuel injector cleaner liquid and check out whether your problem is solved. I did as he suggested and within a week my engine light was off and I passed emission test today. Yuhooo!! My car is back on road safe and sound. My cost of fuel injector cleaner - $8.99. Ha ha cant be more happy and thanks for doing this for me. In the world of slick auto mechanics,you guys are a gem. You helped me to solve a real problem.

St
Review №31

Very friendly service. Helped me out when I wasnt sure what a part was in English.

Da
Review №32

Horrible experience. I waited in line for a half hour just for an OBD reading when there was nobody else in line! I wasted my whole break on this because the employees at this location know nothing about customer service. Very upset with the lack of care and attention! Cant wait for o Reilly to be open!

Mi
Review №33

Best service around town!

Rh
Review №34

Good customer service. Knowledgeable staff.

Mi
Review №35

Horrible experience. made a purchase and cashier tried to short me $10 from a return and when i confronted her she gave me bad attitude and even instulted me. it toom her to count her drawer to realize she mad a mistake. I will never go back. The cashier was a women and very rude!

Ro
Review №36

Great

An
Review №37

Great help. Awesome staff.

Ch
Review №38

Good place good people aight parts

Di
Review №39

I always find the right parts for the right price here.

Ro
Review №40

Great service great place for car parts

Mi
Review №41

The staff is lazy. Got the parts I needed across the street at orileys.

Ro
Review №42

Great service!!!

Al
Review №43

Cheap and good service

Gr
Review №44

Depending on who service you, some guy there can be very rude when you tried to do a return of defective product. I was treated terribly the second time i went there and was refused a return despite told otherwise over phone.

Ta
Review №45

Phone always busy. Already 5min on hold and still no answer.

Mo
Review №46

Great service alwaysGreat guys

Ro
Review №47

They dont do check the engine light any more !!

Ay
Review №48

The website says they are open till 7, deceptive advertising. They are open till 6pm.

Ch
Review №49

Auto parts, manager is friendly and knowledgeable.

Am
Review №50

Ok

li
Review №51

Basic auto parts.

Ch
Review №52

DMoney.... printed on his shirt. Bumbling fool. Unprofessional. Cant believe he is employed.

I
Review №53

Dennis is the man to go to when u need the right parts the 1st time

Ad
Review №54

Quik and helpful service

Kr
Review №55

It is OK, but they always are missing something that I need.

No
Review №56

Juan was very helpful with ideas to fix my car problem. Thanks.

Go
Review №57

Expensive. Amazon is cheaper if you can wait.

Er
Review №58

Great staff!

An
Review №59

Short staffed, horrible service & unable to help!

Ju
Review №60

Great helpful staff

ma
Review №61

Super good

Le
Review №62

The service in this location SUCKS.

To
Review №63

Bad service

Le
Review №64

Good service

Ro
Review №65

Helpful staff

Ro
Review №66

Friendly staff

ig
Review №67

A great place for parts for repair, excellent service and first class attention, qualified staff, Spanish is spoken and attention from their staff and very helpful recommendations

He
Review №68

The woman who attended me helped me a lot with the doubts I had about my purchases

Ma
Review №69

They attend very well they answer your questions

ra
Review №70

Very attentive, they provide help, they provide you with tools and they change the lights of the car if they are very efficient cast.

Iv
Review №71

A very good place and a very responsible and professional mechanism

DW
Review №72

Great service

Ev
Review №73

Great service

Information
21 Photos
73 Comments
3.9 Rating
  • Address:1770 N Rand Rd, Palatine, IL 60074, United States
  • Site:https://stores.advanceautoparts.com/il/palatine/1770-north-rand-road?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 847-991-1267
Categories
  • Auto parts store
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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