Good place where you can find everything for your home. 👍

I gave this place a five star for specific reason. A female associate in Flooring. I will call her by the first letter of her name. J was on top of her game. I w8 really impressed with her handling of my order. I dont think shes paid enough for her outstanding performance. I salut you J. All the best!

Unhelpful and unknowledgeable staff. You are on your own at this store good luck

I have rented equipment from Home Depot many times(maybe around 20 times), and I have generally had a fair/positive experience. I’m not a contractor, but I do feel I have a lot of experience renting equipment from Home Depot. I’ve never felt the need to write a review before, but this time pushed me to the edge.This morning I picked up lawn equipment from the Passaic Home Depot. It was smooth process… I had a few laughs with the representative, all good.Upon my return, however, I was not greeted with open arms. When I stepped foot into the into the rental area, I knew I was not welcome. The person working the rental area at 8PM on September 24, 2021 made me feel incompetent and unwelcome. When I asked for instructions on where I could park my vehicle and unload the equipment (since the bay doors and the rental door was chained shut), I was met with a condescending attitude and no help whatsoever; to the point where a semi-truck driver helped me unload the equipment… The representative also demanded I start the machines myself, as if I was being evaluated, but I quickly realized it was because they did not understand how to operate the machine.The experience just felt like I was in debt to them for having rented the equipment, and I had no business renting equipment from them.What bothers me about the whole thing is that I go out of my way to smile, ask workers how they’re doing, and give every opportunity to help make their job a little easier. But when I’m matched with disgust, it really rubs me the wrong way.

Eddie from lumber thank you so much! There was no one in the flooring section, he helped me locate what I needed and got someone to pull it because it was on overhead storage. Great employee and quick to help.

Worst costumer service!!!!! They don’t greed when you walk-in. The manager couldn’t even do my return. She made a big deal because I didn’t have the receipt but I had a picture of it and I told her and she said no with an attitude. Went to Ringwood Home Depot and they did my return with no issues.

Dont bother going to this place if you ever want any customer services. I waited 35 minutes For representative to come help me buy a fridge.. Every associate that walk past said they didnt work in that department. After A-line was forming I ended up leaving. Drove to Lowes, Within 15 minutes everyone in the line waiting with me at home depot went to lowes. Where I was able to buy my fridge and get help from someone in the department.

I met a few people three different departments that were extremely kind, helpful, courteous and genuine and then there was a few others 😀 oh well s/h

The two associate that helped me, were good.They were very nice and helfulThank

I love Home depot butthis place is always low on items and you could never get any help. You better know where to find what your looking for because no one will help.

I went to the Passaic NJ store for tile, The woman in the tile department was very helpful. They had every thing I needed. when I came back to pick up my order on Monday everything was ready and on a cart to be loaded in my car.I couldnt be more pleased. thank you, Beulah.

I placed an order online for store pick up and called to check the status. The rep I spoke with was nice enough and said it should be ready within the 2 hr time frame. A few minutes later I get a call from Tamiesha(sorry if I spelled your name wrong!) and she said they had expedited the order and it’s ready for pick up. My basement had flooded so I needed a wet vac asap. Their kindness was done before I shared this fact so I am extremely grateful for their consideration to me. Upon arrival the order was in my car within minutes. Thank you thank you Home Depot in Passaic!!

Terrible customer service.So first thing is that I call and request information on a piece they tell me is in stock. They asked me to go at 7 when I show up there is no inventory on the piece. I continue to show and then there is no management around or people in the pro section other than a lady that took 2 hours to make an order with 15 items.People were leaving the lane to purchase in the equipment.I am not sure if this store is under staffed or just not staffed properly.Hope this helps make this store better.

Understaffed, empty shelves and dirty looking on the inside and outside. This location needs to go out of business or an entire change of management.

I’m an electrician I come here a lot and each time I come here I ask myself why did I come to this location, But today’s experience made me want to share this, so I got here around 2:40 PM I was at the electrical aisle 41 and I needed help so I asked a guy he called nobody showed up after 20 min I found two guys they were together if they know anything about electrical even tho they weren’t at the electrical aisle so one of them looked and me and he answered with the dirtiest look and attitude I’ll call someone I’m like okay thank you so he looked and me and walked away! So I waited nobody came after another 20 min asked again nobody showed up each time I see an employee there on there phone so I started to yell “ can anyone come help me, Hello, Anyone is working” nothing so I ended up going to the guy by the fridges asked him he man I’ve been here for over an hour can u help me at the electrical aisle 41 so he went to call and he’s like he was at lunch the electrical guy. Go wait for him! With an attitude!! Luckily the electrical guy was nice and he kept apologizing to me about everything and everyone!!! If ur working or need something quick to get and need help to get it. This is the wrong location! Hope H.D will fix this!!!

Not good rented a paint sprayer it didn’t work had to take it back lost so much time and money on a job I was doing not happy at all.

A punishment speaking people hide to much in the bathroom using there phones. Needing help was a Joke. I go to stores down the shore and no matter what there doing . They would stop and help you find what your looking for I went to The Passiac store NEVER AGAIN. NOTHING LIKE GRTTING PAID TO HIDE IN THE BATHROOM

Your works was amazing very helpful they also made sure that I had everything that I needed. Thanks. Naomi and Linda you guys rock

Yall need pest control yall got WAY TOO MANY mosquitoes ew

I like it hands down unless you are not a handy man

I went to rent a truck to pick up some cabinets. I wish the associates were more helpful. They do not give you enough information as of how much extra they would charge if you are late and the favor that they count the time of your return after they disinfect the truck. I get that we are living very hard times and being at work is annoying with the mask but customers shouldn’t have to pay the price of annoyed associates.

Ordered a product online for a store pickup. Was informed the product had to be shipped to the store and wait time 4 days. I went to the store an hour later and the product was in stock. I asked customer service why I was told the item would take 4 days when you have in stock? The worker, she smiled and said she had no idea.

Organized and clean fair prices always find what I need. Great staff

Lumber employee Eczalen was very helpful, courteous and professional. Its rare to get decent customer service these days, and he went above and beyond. Excellent experience 👌

Very messy, and dirty parking lot, without the rude staff and unorganized store.use to be good,but now the parking lot is full of garbage and people asking for money or job .

A good place to shop friendly and courteous staff

No employees around to help and in the wood cutting section been waiting 20 minutes have asked an employee and he gave me a rude look the store is just horrible. The pictures I just took show that there are no employees around when you need them this is very typical of Home Depot and they need to do something about it like hire more employees or something

Wow VERY DIRTY and MESSY!!! NOT like most other Home Depots Ive been to

I’ve never had no issue at this Home Depot. The service it’s great. Inside it’s clean well organized. Prizes are okey

Ive not been helped by a single person at this store. Today I asked someone for something, which happened to be right next to them, they just took me to another person who was busy with three people and went back to standing next to the cement mixer that I needed. The customer service desk is staffed by people who discourage returns by their ineptness. Honestly if you come here its definitely self-service because the staff run from you when you try to ask them anything, or worse they keep you there, while not helping you, forever. Its like purgatory. And they burnt me on my $50 off of a $300 purchase with your home depot card.

Cashiers where rude and mean also had additude snatched a receipt out of my hand

How do you run out of shovels in the middle of winter...joke. but seriously how do you run out? Im curious what that store manager thinks in that small peanut brain of his or hers. Its a shame and there is no excuses. Anyway good luck 👍🏻I wont be coming back to this location for anything.

Very busy...but line moves fast and efficiently!!

I went in, the salesrep was very helpful, he helped me find what I needed and left (the quickest stop I ever made)

I had a question about the location for an item for the man in customer service (about 5’9 180lbs) on Sunday, June 20th (aisle and bin # were not online). He ignored me, then rudely said hold on, and turned his back to me. Poor customer service. He should be reprimanded and no one should shop here ever again. I am very disappointed.

Very professional,agent was very helpful,helping us with the gas range purchase.

Horrible all self pay for credit card only in the evening. Long line with many customers wanting to pay cash.

Waited in the rental service area for an hour and everyone i asked for help just brushed me off or said they will get a manager and never returned. Lost the job and a future consistent customer. Decided to call them and tell them my problem and they told me theyll have a manager call me back then clicked on my face. If anyone is looking to rent tools, this home depot isnt the place.

Extremely dedicated workers. Quite impressed. I will shop here more often.

Rich store manager was very helpful, even with 2 phones in his hands he stopped to help me. Great asset to company.. keep up the great work

One of my favorites home improvement places. As a new home owner I spend a lot of time there.

Review everything before take something from here.

Got unloaded quickly. Which was nice however their only open door had a pile of trash in front of it

Useless as “helpful employees!” They told me they had tools they didn’t and I walked around hours looking where they told me to go in the huge store! I walked three miles that day blah!

Had a great experience with getting help.

Didnt deliver as promised. Customer service in Delivery department made me feel like a toilet paper

DO NOT work at this location. All department managers are your boss. Chris from Gardening really abused that privilege the day he watched from his car as I collected an endless flow of carts. Instead of complimenting me, he complained about the few I didn’t get to yet, locked me in the back yard and made me stack heavy storage racks by hand, from one pile to another for no reason. I had to climb the fence to use the bathroom. His comment to me then was: “How did you get out”. Is this a work place or a prison?

Great place to improve your business

Great customer service, The store manager was very helpful, even with 3 phones in his hands he stopped to help me.

They always have the 9 inch nails i need. Also they sell neon clothing which is great. Im super pleased with the selection of neon green shirts sometimes they have the orange ones but the green shirts omg so cool.Great store the best!

To much hassle to shop here. Constantly get harassed from people looking for work

They cliente attention its a shame

The staff was very friendly and proffessional

Stuff here are often found broken or parts missing when opened. People here need to do good quality check before stocking up the racks.

Just like Newark home depot.The employees dont help costumers and are not nice too.

Placed order month ago and was promised to get order in two and half week, passed 4 weeks and got 2 phone calls from Home Depot to come and pick up order, as the order was large I have to move machine from one site to another site in order to unload deck then I went to home depot waiting 45 min in line at customer service to be told that they didnt get my order yet, then I ended up moving machine back to first site. My customer was not happy with that cause they was expecting material to be on site once they saw me dropped machine and I lost 5 Hours of mine time cause they are not capable to check in yard if they have materials before they start calling me.Totally disappointed.

I went to buy a door bell camera at home depot the staff could not find the key to open where the Camara lock up beside the cashier. I was there waiting and waiting for a long time then I decided to leave. my daughter ordered it online from home depot we have to pay delivery fees. That make no sense I was in the store. why none of the staff could find the key.

Instance 1: Tried to order a tool for pickup. Website said multiple items in stock at this location. No update till days later when they called to tell me its now out of stock. No offer to rectify the inconvenience or locate the item at another location, so just cancel my order and you lost my money. Still, gave them 1 more chance. Instance 2: Ordered 2 items for store pickup. 3 hours later still no update, so I just cancel the order and come to the store myself. Whole store is a complete mess, the item I need is wedged under other heavy items and everything is in the wrong place on the shelf. Have to walk across the store for assistance, lots of employees there but none seem busy considering how awful the store looks (nor too busy to fulfill my 2 item order within 3 hours?) when I finally find someone they are standing around talking to other employee. So I take employee to item I cannot get, instead of helping me they ask another employee to help, and they say hold on and walk away. Wait 5-10 minutes, still no sight of them. So I give up again and head for the door. Pass by same employee helping someone else on the way out. Not sure how long they would have left me just standing there or if they were ever coming back but im guessing not. Couldve had my money Home Depot, but you just made it impossible for me to purchase what I needed even though I tried multiple times and wasted my time. Never shopping here again.

Good service. Got what we wanted.

Rectifying the situation Oscar came through in the clinch as a manager of appliances was a dynamite gentleman got me back my150 from the third-party entity it was only $19 they overcharged me by a lot yes they change the valve they never showed it to me but Oscar came through in a clinch thank you very much appreciate it John J Francese

It is very expensive, amazon has better prices

I had an issue with the delivery and was extremely upset that my order was rescheduled, I called and spoke with ebony and eric and they helped me get my delivery scheduled same day BEFORE LUNCH!! Im extremely grateful and give five stars for the way they handled the situation and helped me get my material to the sight. Thank you so much Ebony!!!!

Best store for your home needs!

Excellent hardware store

Home Depot in Passaic, NJ is close to home. I bought back back splash kitchen tile that I had purchased in March 2020, they took it back, gave me a store credit card with no problem which I used to purchase items for some new renovation.

Get my 🔑done here

Bought an item that broke after 9 months of use, it was a workplace light fixture.

Purchase a roku saw and and the blade and tool were missing!

This home depot used to be my favorite, always had everything I need. But lately its horrible, I think they changed management or employees or idk what happened, but I go there and they dont have what I need, they have the box of what I need but filled with everything but what I need. Of course I am talking about the Electrical side, I dont know about the others. And when I ask employees there, they say oh we expected we have some, sorry we have to order it. Its very frustrating...

Staff very helpful they will get my business on the future.

Great place i always find what i am looking for

It’s good

For some reason the dude I ask where to find what I needed had an attitude and talked to me like if I was on pre k

Sometimes it get very busy

I want to take a moment to highlight Timothy, a worker here. My bf and I came for several winter products as well as a tree and Xmas decorations. They were low on stock with a snow shovel and I ran into Timothy and he said he was going to bring more out right away. He did and he was so helpful and professional. He helped us out with several other products. Next, we got our Xmas tree and when we were checking out, we asked if someone could help us tie it to our car. The attendant there asks another worker “where’s that tall guy that’s helping everyone?” Sure enough Timothy shows up. I knew it.As he helped us with our tree I thanked him and commended him on what a great experience he has made this for us and what a great job he is doing. He simply replied, “Because I love my job.” If every worker had Timothy’s work ethic and mindset, this location would do so much better! He NEEDS to be recognized.I only gave 4 stars because while Timothy is busting his butt, other female workers were standing in the aisle by the Christmas decorations in the way of customers trying to get through. Didn’t even think to move aside and complaining about getting off work. Two very different mindsets and experiences.

Good👌

Pedro from cabinetry was excellent. Very knowledgeable and helpful. Nrw what we were looking for and made it easy. Great job. Greg n Denise

Store is not organized and nobody helps you to get things done. Employees looks like they dont want to work there.

Dirty,very disorganized,no friendly staff,and the parking lot is so dirty,and many people asking for work

Excellent customer service in the rental tools deparment

I love home depot, staff was very helpful

Passaic is changing for good... and the gentrification is at full swing... this HomeDepot location is very convenient and in the middle of a new and upcoming passaic. Located just off of 21 this HD is Close to Clifton and Garfield. The store is same as any other HD and the parking areas are nicely lit.

Love this HomeDepot Everyone at the prodesk is always cheerful and extremly Helpful. Domenica the cashier by prodesk has an awesome personality, and Naomí and Linda from Customer Service rock! Thank you Home Depot for having an amaizing staff

Ashley in Customer Service really went above and beyond to help me.Thank you very much!

Not so busy as it use to be

Just a horrible place. Rudest employees I’ve ever come across in my life.

We have commercial account we wait by the doors department waiting for somebody help the call him 4 time the not response

Great customer service, friendly and helpful staff.

Some workers 4 get that part of the job required actually paying us customers attention so that we could have easy trip at store but oh well

In and out my kind of placeIf u need some help people to work for the day lots of help to pick from◇□■◇□■◇□■◇

Naomi on customer service was very helpful and professional

Always find what I need!👍🤟😎

Home depot can be much better if they had a better management.They need to go and see Lowes stores how clean and neat they are.

Not enough cashiers Employees walking around with no knowledge of the product You want The best answer is we dont carry it or we dont have it or we out of it

Great asistence and a great prices

You have to fend for yourself. You cant find Help from a employee. You just walk around and theyll page but no shows up.

Very well stocked

Great selection on tools and gear. Needs more experience staff tho. Last thing u need is asking someone for a product and it melts your sink drain. Lol. But good home improvement place to go to.

Awesome online pickup. I buy from this store when the other one doesnt have what I need. They are helpful and attentive.

Fast lines