Like shopping at Best Buy for all our home electronics, have purchased our TV’s as well as home appliances from there. Today we walked in for a new Samsung watch 4 and loved the fact that they had them in stock. Love that they price match, always find what we are looking for. Also noticed that they brought back car stereo. Great selection of pioneer head units. 👍🏼

Bestbuy used to be the place to go for electronics a few years ago. It is now a shell of its former self. They still a variety of items but not nearly the catalog they used to have. Want a PS5? Nope dont have it, PS4? Nope dont have it, Xbox of any kind? Nope dont have it. Video Cards? Nope dont have any. So if you are looking for those as of May 2021, look elsewhere. I took as many photos as I could.

Very impressed with this store. Purchased a washer and dryer set to be delivered a few days ago. Not only was the delivery on time, the installers were fast and professional. Seamless, flawless process. Will definitely use their services and purchase from them again. Great prices and exceptional service.

Do not, I repeat DO NOT buy appliances from Best Buy. It is the worst, most inconsiderate customer service ever. I am currently on my 4th delivery attempt and they still cannot seem to handle the simple task of scheduling enough people to deliver upstairs. On the 1st attempt, they delivered it damaged and refused to take it back. In the 2 following attempts, they failed to schedule enough people. I am now on the 4th attempt and I have no confidence theyll be able to comprehend that 4 people are needed for this job. This is also quite strange because only 2 people delivered it upstairs to my house the 1st time. All in all, save your time and money and just go to Lowes or Home Depot. Its not worth the deal.

I dont find the prices at Best Buy to be the best, but this is a good Best Buy. Staff are friendly and its usually clean and tidy.

Michael was knowledgable about the laptops. I didnt know what to look for or understand what all the specs meant. He made it very easy to understand. Answered all my questions. He helped me find the right laptop for school.Also, Brenda was super helpful too.

This particular store has always provided me with great service.

Smooth and helpful.I had no less than three people ask if they could help me find what I was looking for as I walked to the back.What I needed wasn’t on the shelf and they helpfully found it for me in a lock box.Quick easy checkout and left with no line.Thanks guys!

By far the worst service I’ve ever experienced at any store. Not a single employee asked if I needed any assistance and the ones that walked by made sure not to look at me. Several other customers were making similar comments about the lack of service as well. Sad

Worked really well with me to help me get my camera gear!!

Its a busy store so sometimes there is a wait. However, when you get an employee they are always helpful and knowledgeable.

Employees are still wearing masks and are incredibly attentive. I was in the store for less than half an hour and I was greeted upon arrival and at least 3 employees asked if everything was okay and if I needed help. In one case, there was a young man who was helping another family. I was standing inside an aisle waiting for my son to pick out a Nintendo game. The employee noticed me and came to assist me while the family he was initially helping was browsing. It is evident that there is an emphasis on customer service and I appreciate that.I do wish there was a larger selection of games for the Nintendo Switch.

Store was clean and well organized. One of the cashiers was very rude. After a couple of minutes the cashier at customer service was pleasant and helped with out purchase

Awesome mgr. and customer service. U guys got me up an running for my new job! I love my Pearland location....

Very pleased with the service and the products you have.

Best Buy it is with great delight that I reference Mr. Charles for adamantly assisting me throughout my purchase on today .. I mean, this guy was knowledgeable beyond measure, and patient .. Which brings me to my conclusion .. THE DAY YOU PLANT THE SEED, IS NOT THE SAME DAY YOU THEN GET TO PLEASURE YOURSELF FROM THE FRUIT - Thanks, Mr. Charles for facilitating me through my indecisiveness on which gear was best for my Podcast, Pal .. Happy Customer Here! #MakeItaGreatDay #KnowYourWorth #StayHungryMyFriends

Very knowledgeable salesperson. Suggestions: more selection of computer with 256 MB memory with wider price range.

I went to this place just for a simple exchange. The purchase, for some reason, was not registered under my account. Not one employee wanted to assist, all that was repeated was to call the Best Buy number which when someone answers has a baby crying in the background while giving you the run around. If you purchase from Best Buy make sure to get a physical copy of the receipt to keep on file. DO NOT choose the electronic receipt!It is a good place for camera electronics or laptops but nothing else in the area of gaming.

So apparently to my understanding best buy is able to form contracts with your own signature. Charge you for something without your knowledge and then claim they cant refund there theft because it was your own purchase. At least they where kind enough to cancel the subscription but refuse to return the money they steal. I contacted them once for the potential mistake, second for my patience of waiting a couple weeks with the assurance that they would do right. And third after patiently waiting a month and a half just for them to tell me there not going to return what they stole and gave me different contacts so they Can help me with my issue Im very patient and understanding but one thing I wont tolerate is the complete disrespect, lies not to mention the theft and the forged signatures on contracts. I dont care for the money. I care for people doing right by the ones they wronged. You could have just asked me for the money if you where that desperate. Its not like I didnt just spend 5 grand my last visit.

Shout out Irvin one of the team members. It’s recommended to come look for him to ask questions before any purchase, he will spit facts and give out positive customer service. Nothing but honesty and great vibes from this guy, too good to be true but it’s true lol

Excellent experience with staff, especially manager Blake, during recent iPad Pro and Sony OLED TV purchase. Great job 👍

Great service. Inventory available. Staff was great.

I love the they have curbside service. I love the Dell computer I bought there and the offer to help me set it up.

Always have what I need and want. The guys in auto install helped me with the parts I needed and helped me find discounts on the parts themselves. BestBuy pearland thanks Sylvester Tyler

Elijah at the Pearland locawas so helpful! He helped me tremendously. The guys in appliances could definitely take a cue from him. He not only helped me on the floor, but also took the time to check me out at the register!

They could not help me get a backup camera for the auto media center I bought from Best Buy. They sent me to a different Best Buy store.No Help.

No customer service. Only people who spoke to me were the greeters at the door as I entered and left and one girl at a register who finally looked up from her cell phone when I sighed loudly. She asked if I had a question and then pointed in the general direction of the item and saidOver there. Then went she back to her phone. Nobody asked me what I was looking for or offered to help. Only attention, that I saw, given to anyone was when an alarm went off. Then it took three people to fix. I found where my item should have been but the shelf was mostly empty. Will have to Amazon it.

I love shopping here, they pretty much have everything you need

I dont know much about electronics but they are very helpful and educate me on products when I need something and how to take care of them. Its not the same experience when theyre busy or low staffed but they make you feel comfortable.

Just a regular best buy. Never had any issues at this store wether it’s from returning something or buying something.

Great service, bought a refrigerator, the kid in appliances was a good representation of Best Buy. They dont make comission there, just hourly. He sold at least $10,000 when we bought our refrigerator, he makes minimum wage, he needs to find another job with more incentives.

Limited selection of any type of Samsung accessories. Even Samsung devices. Nice, helpful staff just not so great inventory.

It was amazing they had pretty good deals so I got a laptop

Associate was very helpful in finding the items that we were looking for

Robert in customer service is in the wrong position. He needs to be moved to stocking inventory. He has no place as one of the faces of best buy. Not only was he rude and condescending, his appearance is unprofessional...shirt 2 sizes two large, untucked and sloppy, plus he spoke in an extremely unprofessional manner. I grew up in a ghetto, he reminded me of some of those guys. Dont ask him to listen to the entire reason you are there, he may get confused.

Went in looking for a networking cable, but many of the shelves were empty. I had looked up the particular cable online before going to the store and they showed that they had two of the items in stock. I spoke to an associate who helped me find the item I was looking for and sure enough they had two of the cables as shown online.

Purchased a new cell phone, before purchasing I made two trips to store, helped by Ed and Zach (I think).Both were great at helping me.Two thumbs up to Best Buy cell phone department

For some reason the order wouldnt load to confirm we were there to pick up our item but a great customer service representative went out of her way to help us outside. She was so awesome. Im sorry I didnt get her name she really deserves recognition for doing a fantastic job. She was so polite!

I had to return a MacBook Air purchased last week in Florida. It was a bit complex because Apple had locked my user ID. Best Buy employees were attentive and friendly, phoned Apple on my behalf and worked with me for about thirty minutes. Special mention to service manager Blake.

Definitely had an good selection of printer to choose from for my purchase.

The associates there are very helpful. They helped me find what I needed.

Ethan at the Geek Squad/ Customer Service counter is legendary! Quickest/ best experience yet. Younger gent that helped me select my headphones was great too!

Had purchased a digital game but never got a code, returned to the store and a gentleman named Andrew helped me out a lot, i will definitely come back to best buy for Employees like him. Thank you again for your help with Shantae, Andrew.

Perfect no complaints at all every thing went well if i need something best buy is the place to go

I really needed some Android technical support. I got that today in spades at the AT&T section area. Outstanding customer service, and their patience with my issue was top rate.

Great customer service. Everyone was very helpful

I like this best buy, they have wonderful service, and always have what I need.

Mr. Will has the BEST customer service that I have experienced in years!!!!

A few months back We got a desktop and it ended up being super slow and horrible! So We took it back and returned it.We went back to checkout the other desktops they had and one of the sales consultants, Kyle came and helped us out. He steered us in a better direction to suit our needs . He gave us lots of information about the product and gave us amazing customer service! Without his help we would have been stuck with the same problems.Kyle deserves extra recognition due to his excellent customer services. Thank you!

Always a great place to shop.

Clean store. Staff was very pleasant and helpful. I was impressed. Its a rarity these days. Most places staff runs away. Covid really shook up the world too. ( might be covid related, but I doubt it)

Fast service. I ordered online for a store pickup. Checkout, GeekSquad, cust service and product pickup are all grouped from a single line. Odd policy, but it moved quickly enough. Otherwise, the store is back to normal after the plague. I like buying from a physical location which supports local employees.

Staff was super helpful for everything I needed

Had a great time with one of the TV experts guys, liked the service do much ended up spending almost 3k for my bedroom TV 🤣.

Service was quick and great. No complaints. Location was easy to get and good parking. Every employee I interacted with (like 4) were nice and awesome. I consider it as a main Best buy for me (most of the products I wanted, were available in the store).

Customer service is good, just wish there was more of a camera selection with lens and accessories

We went to Best Buy to look at TVs, & had to wait for quite awhile before someone was able to help us. Thats the reason for 4 stars. The guy who finally helped us was very nice & very knowledgeable, & he patiently answered all of our questions. We didnt get a TV that day, but will probably go back when we have more time.

Wonderful atmosphere. Great service. Friendly and helpful staff. Very short wait times if any. Very Covid friendly place to shop or pick up orders. Highly recommended

I bought some new speakers, picked them up curbside and the box looked fine till I got home and I noticed the box had been slashed and taped up. THIS IS NOT NEW. They basically sold me an open box for retail. They think they are slick. Watch out best buy wants to go the way of circuit city.

Good help! Nice discounts.👍😊

We went to purchase televisions for our new house, we havent bought a T.V in 8 years over the time alot has changed...the sales associate was very knowledgeable and patient. After it was all said and done we bought 5 televisions and a cool sound bar, even got a deal on geeksquad to come set everything up! Always a good experience at this location

Great place to shop.People very helpful and attentive.

Bought a couple of 200 HP laptops for kids Zoom sessions. Works great!

Its best buy... suite director is awesome... helped Me, when he could have easily pawned Me off, on an associate...

Good selecting of electronics. Good prices.

Purchased a TV on the 6th and it was supposed to be delivered on the 10th. The 10th, 11th, and 12th came and no TV. After multiple phone calls and numerous excuses they upgraded me to an 8 series TV but only the display was available. They called me saying it was ready for pick up Saturday afternoon. I pick it up Sunday and its wrapped it bubble rap and the remote looks like it was drug behind a car. They load the TV up in my car and I get it home and hook it up only to find out the screen is messed up. Worst experience I have ever had

Ordered what i needed and when it ready for pick up they let me know and i went and got it. Fast and guick.

Didnt wait long for geek squad assistance. Joey took care of me right away with great energy! And during checkout later, Robert seen us waiting in line and opened up a register quick to check us out. Great customer service. Very nice folks that work here! Love this best buy!

Their employee couldnt help me find an item, took me to a random isle to show me something expensive. Found the item I was looking for on a nearby isle. A different employee came by and gave me more help.

Awesome, love that they ring a cowbell for customers compliments 😀😄

Always have my products and the associates are very helpful

Came in to PURCHASE a computer. Stood there for about 20+ minutes unassisted. Went looking for help and a female employee advised us she was TOO busy looking at orders (inventory maybe). The other two employees were conversing with customers NOT seeking to make purchases. Went to the front to request someone get the laptop and was told I can only page somebody....HAVE A NICE DAY. My thoughts, wow.My husband was attempting to speak to an employee who was avidly texting and not speaking back.This is my third and FINAL time at this Best Buy location. As I saw in a previous review, this BEST BUY location has exceptionally poor service skills. For electronics and related purchases I would NOT recommend this location.

Bought a washer and dryer. Rudy is great. He knows his machines and was quick and thorough. In and out in 35 min!

Tina is an excellent salesperson and helpful in in how she treats customers, he helped me get a new phone after my previous one was damaged. Very professional and 11/10 service!

I work for samsung and helped this location out. The best Thanksgiving day Ive had in retail

This store is like a museum. They dont have in stock most of what they show and a lot of it is discontinued. Dont waste your time, shop on Amazon.

My favorite electronics store

Michael in electronics was a great sales men. Was very helpful and personable.

Always professional, welcoming and helpful!

Pearland is not my first choice of Best Buys to visit. I checked their web site and it said they had a product in stock. I drive there and what do you. Its not there and good luck finding help. Not going to happen. I prefer the Webster Best Buy. If you are getting audio equipment they also have a Magnolia there. Sam is my go to guy for help with audio. Its definitely worth the drive.Store pickup. Its quicker to order online and get it shipped. This store needs help.

Great place to shop. Good customer service

Always a good place to be. But why are we closing at 7? Super frustrating. Didnt know we lived in Italy.

Very friendly staff and neatly organized shelves at this Best Buy

Came here to pick up an online order. The have two signs, one that says check out, the other says store pick up but they both point to the same line, everyone was confused and customers around em were frustrated which was irritating me. The staff just seemed to not care. I was looking for a Nintendo switch that shows in stock at this location online but wasn’t on the shelf. I will stick to the Galleria location.

I was very surprised. I went in to look at tvs and a new gaming monitor, no one asked me if I needed help or tried to assist. Normally theyre like hawks when it comes to that department...

Just came from there to buy a $400 cell phone booster. The person who initially helped me had no clue what I was talking about and even sassed me. I was not impressed. Luckily, I was redirected to Jacob Compos! Thanks man you helped me out a lot, more than you know. Too bad I just installed the booster but I concluded that it needs to be returned. $400 and I still sound like a robot over the phone. Next up, guess I’ll go buy myself a TV since I’m here lol. My man Jamail helped me pick out a good TV for my office. Thanks a lot Jamail!

Never have what I want in stock, dont know why they are even open. Keep it up and they will be extinct like Radio Shack and Frys

My brother-in-law loves this place. I dont get the appeal. I tried, I really did. I honestly feel like Im walking back into the 90s when I enter a Best Buy store. I expect to see brand new Gateway 2000 computers and flip phones when I walk in. The stores feel dated, dude broish and out of touch with whats new. Which is ironic, because new is what theyre trying to sell.

Very open and great selection!!

Customer service is not something I would never connect with Best Buy. The one thing that keeps me from doing my shopping at one of the stores near me instead of driving across town to MicroCenter is their horrible customer service. Though several workers walked passed me non addressed me or asked if I needed assistance. I eventually asked a guy who looked at me and kept walking while I was waiting for personal to assist if he could tell me where something was located. I think in order to work for BestBuy you have to be any introvert.

You cant beat the curbside pick up. We have been doing it since they have reopened and love it. Associates are very professional and friendly.

This place has awful Customer Service save for 2 employees who did work in the department. My visit started off with me knowing exactly what I wanted and not being acknowledged it was obvious that the 2 employees deliberately ignored me, one girl asked if I needed help and after I said yes she turned a walked to someone else. The guy would only look my direction and walk over to someone different. It was only one gentlemen Chris who was on his way to lunch that volunteered to assist me and after asking for the Bose sport earbuds he had to go to the back of the store and find someone else who had the keys to the case. This young man was Also a gentleman who actually up sold the purchase twice only to walk me over to the cashier (the same girl) who saw us and walked away until she heard warranty then she pushed her way to the register to complete the transaction. Trying to speak with a manager or their District and Corporate Managers is un heard of. I will not be returning to this location.

Great price for my keyboard I purchased

Had a lot of sale people wanted to know if you needed help just couldnt look first

Great customer service good availability of products

Stood in car audio for 20 minutes looking to get a device. I knew the exact product I wanted and no one even bothered to stop by to help get it down for me. I thought this was ok as it gave me time to further research my choice. I then went and asked for assistance and stood there for another 20 minutes unassisted. All of this also took place after I placed an order for an in stock item online only to be told later the item was not in stock. Important to note the customer to associate ratio was about 1:1 at this time...... maybe just maybe pause your restocking to make sure your current customers are being assisted.

Came in to buy a new laptop. Charles was so helpful!! Really knows his stuff!! Helped me find the perfect device for me.

Good service. I just hate that masks arent mandatory.

Helpful staff. Variety of electronics

This rating is in regards to 7 failed installation attempts and a new piece of misinformation with each one