Associate, Donald was very helpful. Purchased battery and he explained everything that I needed to know.

I got fast service. New tires look great. Extended warranty.

Shop guys very helpful and did a great job .got me on my way in a timely manner

I had a nail/puncture in my tire. It was super bad and sudden. All of the other garages in the area were closed. Walmarts auto center was closing in 30 minutes. I called, and made my way over. They werent able to patch my tire due to the puncture. But, they put my spare on quickly and free of charge. Very professional and nice. 5 star rating.A couple of years ago I had a pretty bad experience at this location but the service and staff here made it up. Glad I chose to give them another chance and will return if I have any other problems.

There was only two customers when I got there. Waited 3 hrs to get 4 tires. I watched alot of talking and goofing off and also had 4 different people work on my car. I had to tell each one that I wanted to keep my old ones. Then when I finally went to leave they still did not put them in my car. Im a 55 year old woman and had to load them myself. So I would say that it was a bad non professional experience.

I love Walmart in Pell City Alabama. Everyone is so nice.

Very helpful getting tire replaced

Just bought 4 225-60r/16 and had the put on for $361. Nice friendly service 👍

This place is a pathetic JOKE!Open. NOT near closing time. NOBODY in front of us. NO other potential customers there. At least 4 employees dedicated to the Service Center department. And they state they CANNOT check a tire for a simple leak and plug it if needed.I mean seriously,... what a PATHETIC JOKE of a service center. Please avoid Walmart at all costs.

Went in for a couple quarts of synthetic oil

Good service

Cant walk in and get tires. Have to have an appointment only. Refuse to work you in. So dont go there if you need tires in an emergency setting or you work all the time and trying to get replacement on your only day off. If you need quality friendly tire service go across the road to City Tire in Pell City, Al

Service here is horrible and it takes way too long to have tires put on

Had an issue with my oil and the team at Walmart were amazing! They helped me figure out my issue and got me back in good engine shape!

Got my oil changed and a tire sensor fixed.The price was cheaper than I thought.

I would like a refund or lifetime rotate/balance or reimbursement for having to do it else where.

The worst experience Ive ever had getting tires. I would leave zero stars if I could. I purchased 4 tires online because of their low price. I went to get them put on 3 different times each time they had over 2 hour wait. Then when I finally decided to do it it took them over an hour to just locate my tires that were ordered online. I specifically told them I wanted my tires back when checking out. Three hours later when my car was finished they said they had cut up my previous tires and I wouldnt want them back. I had looked at my tires the day before going and there were at least 10,000 miles left on them. They preceded to show me tires that were worn until the belts were showing, which were not the tires I drove in there with. I would not recommend this Walmart tire center to my worst enemy.

For the price good. Wait time is not good. Need to hire more.

A man by the name Garry saved my life by replacing my tire quickly and helping me in any way possible. Great service.

Been here three hours so far and they havent started my tires yet. I was told it would take two hours to complete. Appears they are understaffed and jumping from one car to another instead of working on and finishing them as they come into their shop. To the best of my observations, they performed regular maintenance on two cars since Ive been here.

The service staff here are friendly and professional. They took the car back in a very timely manner and made sure everything was done to our satisfaction.

Wait time 2 hours and 15 minutes ... and counting. I would say poor management because of possibility of undermanned shop, but these guys move slower than molasses. Just picture the slowest moving object youve ever seen, well thats times 10. I am all about enjoying a work day and having conversations to distract your mind, but when you have 20 customers lined up and average wait time is 2 hours? Time to hustle and bustle!! Current wait time 2 hours and 20 minutes...for 1 tire!

I had a blowout on I20. Rushing to get to Atlanta for a meeting. The team got me in quickly as promised and got me on the road within 1 1/2 hrs. Couldnt asked for any better. Thanks Wal-Mart

Very courteous and knowledgeable staff. The work was done when they said it would be done,and very reasonable prices

Ive been here for an hour so far next in line while staring at 4 empty bays. One person already gave up and left. Stood outside for a half hour and nobody checked me in, I finally had to come in and talk to the cashier. Id leave but I have a slow tire leak and dont trust it to drive anywhere else. This is insane.

Slow!!! CSM standing at the register, but hasnt done anything. Attendant is running around overloaded. Mechanics busy coking and joking with other associates (whom are on break behind the building).Went in for one tire. Somehow the 3 people behind me in line, from the beginning, got their tires mounted and were on their way, yet I am still waiting. Standard size tire (235/75/15) subpar service.I WILL NOT be returning. Even if I have a flat, this Walmart wont see a penny of the cost or a second of my time.

Bought tires had them mounted and balanced good quality tire at a good price staff was friendly great service

1st and last time visit to this location. Took my car in for 4 new tires and the associate who placed the tires broke a part off of the wheel and didnt bother to tell me nor did he write anything in the comment section of the receipt I was given. I didnt find out it was broken until my car started vibrating when I applied the brakes. After already waiting 2 hours the 1st time I went in and then having to wait 2 1/2 hours the 2nd time I am done with this location. There were workers just standing around while a line of cars waited to be worked on. I heard several complaints from folks sitting around me and have to say everything I heard was true. The dept. seems very disorganized when it comes organizing the flow of cars in the bays to be worked on. Only 1 person was working the counter and they seemed very overwhelmed .

Take too long to do simple repairs and maintenance as well as tire changes, the most they are good for is an extra register.

Good service, Im a regular customer.

The worst auto care department that I have EVER used. Someone should do something about it.

Did a great job putting on my tires

It was horrible. This is the 2nd time they have taken someone in before me. Sorry to say a said a foul word before I left. (Its been 5Yrs)Went to express oil.Will not be using Pell City Auto again!!!!

This lady manger TINA WOOD was very Rude no Respect at all dont give any attention to her Customer service wow man she is definitely not friendly or help full good luck in doing BUSINESS or you have to deal with Her

If I could give 0 stars I wouldVery incompetent.Roy and Brian are great though!!

Trash. Said they couldnt do my oil change because of an over torqued oil plug. They guys at Havoline had me in and out in 20 minutes with no issues.

Hahahaha they are a joke. Just like their so called managers.

0 stars. This place is a joke. Bought tires here to save some money. (Its Not worth it) 4hrs just for a rotate and balance. Unbelievable. Management should be let go or reprimanded. Do not go here.

Had 2 customers ahead of me. Was there 1 hr. And 10 minutes.

Messed my car up. Wouldnt fix what they caused. Never use Walmart auto care!

Treated us well and can have tires serviced at any WM store.

They were understaffed and dealing with more than one upset customer. I had to wait over three and a half hours just to get a single Tire put on my car.

Polite and helpfull staff.

LONG wait times and they are always so busy. Just a tip to readers, if your getting groceries while your car is getting something done, wait until your car is in the bay before you start shopping!

Good price on a Dexos oil change

Good people and friendly service!

Good job but very slow. They dont get in any hurry

So slow, takes about 2 hours for just an oil change

Not helpful !! Would not help or assist me in changing my brake bulb

Very helpful!

Had to wait until after opening hours for them to open the door and took a long time to get one tire

They did a wonderful job

Very long wait and still put the wrong tires on our vehicle

Was told they dont do diagnostics on a check engine light. O.o

Have called NUMEROUS times to see if they have particular tires in stock, couldnt get an answer so we called the main Walmart number to have them page someone in that department, they paged them and then transferred the call back to the tire & lube dept. and still no answer. Very poor service!

Two hours+ to get oil change every time. Anyone who says different is lying. First in door at 8am waiting for open, 10:30 and still not done.

Had me in and out in a flash

Great service

Very slow service

Slow

Long waits

Very slow