Les did a wonderful job at tinting my vehicle! Not only did he do a great job, he did it in a timely manner. He will definitely be the only tinting person I ever go to!

Doug was absolutely wonderful to work with. My husband and I hit a deer and needed some body work done to our car. Doug kept us updated on the status the entire time. We were able to get our car back in a few weeks and the body work was absolutely gorgeous. I would recommend world Ford collision to anyone. Thank you.

Great company. Doug and his Team did a superior job. Doug was honest, professional, and kept me informed during the entire process. I was extremely comfortable with leaving my vehicle in the hands of these professionals. No one wants to be on first name basis with a vehicle collision center, but if the unfortunate happens, World Ford Pensacola Collision is where you want to go. God Bless.

Good experience, great customer service, Tommy was wonderful, took his time, even waited till after closing to ensure I was in a rental same day!

World Ford is top notch on customer service and quality work! Will definitely recommend!

Finally!!! A great experience at a Collision Center! Staff was very helpful and a joy to work with. My vehicle looks amazing. Clean facility and knowledgeable staff! Would recommend anyone to do business with them. I had a significant question and the Manager, Chip Sims, took time out his day to answer it and provide me with assurance that his facility had the best staff and technicians.

Very professional and quality work which was completed faster than I expected. Very pleased with the level of service provided at this location. Thank you!

One of the worst experience at a shop I’ve ever had. They had my truck for 3 months ( it hard significant damage) only received one call on progress. When I got the call it was ready and I picked it up there was still damage not repaired. Tool box in bed of my truck had security strap cut and tools scattered some in a zip lock some just in the bed. When I inquired about the rest of the damage the advisor said he didn’t think it was from the accident. A phone call could have cleared that easily. They offered to get the parts have everything ready and I would leave them the truck for couple days. After 6 weeks and no call I called them. I asked for a manager on several occasions and he was always gone for one reason or another. Another advisor called me back and we talked about my issues. He said if I dropped my truck off on Monday he’d have it back by Friday at last eat. I couldn’t make it on Monday so Tuesday morning 730am dropped it off. Monday morning I called them to check on status got voicemail left message. At 430 I called again advisor says has my file in hand walking out to check on truck call me right back never called. Tuesday morning I called and got voicemail told them I was coming to get my truck stop work. Immediately got return call. Gave me all the reason for everything. I just want my truck. When I picked up the truck nothing had been done in the week they had it. This is a company who advertises top of the line service. Guess the bar isn’t very high.

We had someone rear end us and needed some collision work done. They were so easy to work with. Sometime after we dropped our vehicle off, we got COVID and they were so helpful with helping us exchange the vehicle without exposing anyone to COVID. Loved our experience and the car looks great! Thanks World Ford!

They did a fantastic job on the body work! Looks so good I go outside just to look at it!

Collision center does good work! Time estimates are accurate and work is quality.

Doug Johnson was very nice. The whole experience was pleasant. Would highly recommend!

The awesome team at World Ford Collision met my expectations and more. They looked out for me as a customer and treated me as a friend. Kudos to the entire team with special thanks to Freddie.Thank you all.

I was rear ended and took my car in. Everyone was very pleasant and made me feel very comfortable leaving my car there. I’m just sorry that my car was totaled.

The parts took forever to come in- that was NOT World Ford’s fault- they kept me informed. They also had me bring my truck in, color matched the parts and had everything ready to install when I arrived. I was without my truck for a couple of days because of their proactive approach. Everything looked great when it was completed.

Tommy Woodward assured me that he could get all the parts and be able to perform any repairs needed on my Cadillac CT6. That was a straight out lie that cost me$70.00 for towing and another two weeks of an unexpected delay. I had to be the one who initiated the call to get an update on the progress. If you want to be lied to and screwed out of your money (Im a senior citizen so maybe Tommy thought I would just allow this rip off to be ignored) then go ahead and use them.

No follow through, no communication. Never sent vehicle to service after 5 weeks. Going on 6 weeks and still no update. No communication from advisor. Multiple messages and no response. Tried to send vehicle home and broke down. Promised there was nothing wrong. Never answered phone when we called about being broke down. Collision department couldn’t start vehicle either and admitted to never sending it to have any diagnostic testing on engine. Tried to send vehicle home with a broken clip and no quality control. Claiming it’s after market and doesn’t fit properly and the passenger side would be the same. Which it was not. One excuse after another. No quality control, no time management and never once sent to service for engine repair and said nothing was wrong and it broke down. What a joke, poor service and Incompetence in so many levels and still no diagnostic test or communication at 6 weeks.

Worst experience EVER, took my vehicle in for body repair, NOW I have mall my brake sensors disabled, and of Course Im being told this isnt THEIR FAULT...this place is filled with such BS. Attempted to communicate with the GM, but Im not important enough for Mr. McDonald. incompetence with deceitful behavior

Mr.Chip Thank you very much for the phone call today!

The best collision department I have ever did business.

First time dealing with insurance and getting a repair on my own, and was thrilled with my experience. I had an issue with a rental, and Douglas Kirk made it happen. Although, I’m hoping to not need to return, but I will be telling anyone and everyone to come by. They were prompt and kept me updated with their progress

Josh turned my repair in such a short time 1 day : ). Once Brad got the parts ordered and in Ryan in paint and body did a great job. Just a great team. They all communicate with each other creating a great atmosphere for the customer. I have always asked who is doing the work. You never here about the guys that do the work. Super Team, really appreciate the hard work.

Collison repair. professional and timely

My F250 was in an unfortunate accident Sept 6, 2020. I immediately knew i wanted World Ford to do the repair due to the aluminum body and my great experience with their service department. The experience with the collision team is no where near as nice. I dropped the truck off September 14, 2020 then hurricane Sally happened a few days later. That delay, i get.September 21, Progressive calls to inform me they and World Ford cannot locate the truck and wanted to know when i would drop it off, even though this was done September 14.September 23, truck located and approval given by Progressive for the quoted 9 day repair.October 1, supplement quote approved no new days added.October 13, 30 day rental is over. I am now out of pocket for rental costs with shop still having no clear time when they’ll be doneI had to call this shop every single day, never a proactive phone call to tell me what was going on. Finally we agreed the truck would be done October 27. During this extended stay at the shop, they were going to send the truck to service as well as get the bed spray liner done.October 27, i am on the way to the shop, call the check up and it is now delayed until October 30.On October 30 i arrived right at 1700 and the truck had just been completed. No time for service or the liner. 40+ days and the truck was barely finished. I would love to say I’ll have the liner done there but i cannot trust a single timeline they provide.I kick myself for going against the suggested Progressive shop and bringing my truck here. Out an extra $500 in rental, took a day out of book for the service and still no liner. Not what i expect from this dealer.May 17, 2021 Update:No one ever reached out like their comment said below, no returned calls from my voicemails. No returned calls from my emails to all different levels of management.

Doug was amazing and quick and kept in.contact with me about my vehicle being totalled. I appreciate all his hard work.

Excellent job. Looks brand new.

Walked inside for my 8am appointment. Seemed to be no staff there. Just clients waiting. So I thought, maybe they’re outside. Walked outside. Looked around. Staff just chatting amongst themselves, occasionally staring at me, not helpful or welcoming at all.

I had a great experience with them! Everyone was super great at communicating the status on my car, which was comforting. I was also able to receive a rental at the same location which was convenient. But above all, the repairs for my car were done very fast and turned out great!

Tommy was great! Brought my old Ford F-150 in to get the bumper replaced. World Ford Collision had it done in 3 hours after dropping it off. Extremely reasonable price. The new bumper looks great! Would definitely recommend. Thanks!

They are very professional, friendly and quick. I didnt have to guess when my vehicle was going to be ready. I was updated daily. This is my 2nd time using World Ford Pensacola Collision and the 2nd time Ive been satisfied.

I took my 2014 Honda Accord into the paint and body shop to get repaired due to a accident, Tim was very courteous professional and did a great job with the paint and body work. Very pleased

Very happy with World Ford Collision. Our POC was Tommy W. who was quite helpful and accommodating. Would definitely use World Ford Collision again for future Repairs.

Excellent work!

Tommy was an absolute professional. He under promised and over delivered. He was fair and honest. I would definitely take my business their again.

When it comes to having work done on my Mustang, warranty or not, I take my car to World Ford, and I always will! From sales to service to collision repair, these guys are A+ Tops! They always provide great expertise, top professionalism and the best courtesy ever! As with all my visits to World Ford, my visit to the Collision Center was yet another great experience! My repairs were done on time, for a great price, with quality work provided. In addition, they took the time to clean the interior and exterior of my car; a very nice added touch! Very few places today provide this type service. World Ford Collision Center definitely went above and beyond what I expected! I am extremely happy with my overall experience and I will choose World Ford every time! In my opinion, these guys are the BEST in the Tri-State area! Keep up the Outstanding service!!! 😊

Replaced my truck bed. Color matched the paint and removed and instilled 5th wheel hatch and tool box back the same as before the bed replacement. Completed work as scheduled. Very happy with the work.

Did an excellent job as accident adjuster...Tommy was professional and thorough

Because of the experience we had during our last visit we decided to use World Ford Collision for this repair. Phil was great to work with. He kept me informed of everything that was being done to my vehicle. The only complaint I have is that our passenger side mirror did not get painted as I had expected especially with how much it cost to replace it. However, Phil did say he would take care of it later.I also had a great experience with Brandy in your service department. She was one of the nicest and most courteous people you have working there. You need more employees like Phil and Brandy.

Very helpful and polite! They kept me in the loop the entire time my car was being repaired! The only reason I didn’t give 5 starts was because I was originally told my vehicle would be ready around the end of the week and the date was pushed back 3 different times. However It might have been because of the fact that they couldn’t get the parts in from the vendor. Their service and hospitality was very good.

Far and away the best collision repair experience Ive had. Friendly, repsonsive and great work. I got a clean car back inside and out, and it was ready 3 days ahead of schedule. Will definitely go to them in the future.

Jason was very nice. I was in & out in a span of 2hrs. I will be back for future service on my car.

I used Mr Tommy is collision department and he was absolutely top notch! Couldnt ask for better really. Was very pleased with the result .

They had a quick turn around and the staff was great! The work they did was amazing and they had my car back to normal in no time!!

Phil and the entire crew at World Ford Collision took great care of me and my truck. I was on the road in less time than estimated and my truck looks brand new. No issues no worries very professional service. I recommend highly

Very professional and knowledgeable

The diagnosis called for a new oxygen sensor which is a one hour job. I was charged $349 in labor and $33 for miscellaneous. I believe I was charged too much.

They repaired damage to my vehicles paint and body panels caused by Hurricane Sally. They were very friendly and repaired my vehicle much faster than expected.

The Service Department takes pride in their job, and is a very well-run operation. Brandy went above and beyond to make sure my vehicle received all the attention it needed, and coordinated with the collision department to make a smooth transition from collision to Service. Brandy provided complete and timely information regarding the service, and was exceptionally knowledgeable about my vehicle and my issue. I couldnt have asked for a better person to handle my service than Brandy.

Outstanding job on my Ford Ranger. Communication was excellent and I appreciate World Fords professionalism.

No complaints whatsoever! Estimate was spot on, Tommy and Doug took great care of me, and even handled the “less than enthusiastic “ insurance company I was dealing with. Truck looks great and I am happy.

Car repair looks great, however the communication was horrible. If I didnt call for a status, I didnt get one. If youre going to tell your customers that you provide accurate status updates, then provide them without us asking. And be accurate. Telling a customer youre nearing completion and then taking another week to finish the fix when you projected only a couple days doesnt leave a good taste in our mouth.

Jason was very professional and always stayed in contact with us. He even kept rent a car up to date also. Hope to not to have to use again. But if I do will be with world Ford.

Just wanted to say thank you to Jason Simmons at the World Ford Collision Center for taking such great care of me and for his help in expediting my insurance claim. I appreciate what you have done for me and I highly recommend you to any future customer, because you are very proficient at your job. Thanks again for making my life easy in a very tough situation. Youre the best.

Truck was stolen dropped off at world ford thinking they would be able to put it back together better than anyone else!!! That was a mistake,, all they did was take the money and run

Absolutely great experience with World Collision! Staff is courteous and professional and their product is awesome! Thank you World Collision for making my truck look world class!

Couldn’t have asked for an easier process! Even had a rep on site to pick up my rental which made things so easy. Thank you for great service!

Super friendly and great staff that got my vehicle in and out quickly. They also detailed the inside and honestly had it looking better than when I originally bought it. Super impressed and will definitely use again if I ever have the need.

Jason provided me the best customer service and helped me navigate how to get a rental car and keep me informed on the progress of my vehicle. My car was fixed in a reasonable amount of time. It exceeded my expectations. I am from Panama City. In the future, I will be using them for any repairs on my Ford Escape.

Looking good. Thanks

Was way better than I thought would be. professional quick, no repetitive actions required. recieve completed repair two days early. rep was very helpfull.

Service was fast & the staff was extremely friendly. They serviced my vehicle faster then they expected to as well. I’d recommend them to anyone I know because treating customers with respect & fast service is something that’s slipping in today’s world. Thank you WFC for making feel like my business mattered.

If negative stars was possible, thats what I would give. Quoted 2.5 weeks, its probably going to take a month. I asked them to take their time and take more if they need it to do the best job possible several times and when I got my car back, the interior had all types of dust and debris from the work they were doing. A plume of dust literally came out of the car. The body work was intense and a lot of painting had to be done, and the paint has a bunch of bumps in it. There are places where they didnt paint and are pretty noticeable if its your car. There is left over residue/compound that I thought were damages that were just left on the car and never got removed.In the process of fixing my car, they damage my rear taillights. One has several scuffs and another one was completely cracked and my interior passenger side panel has a pretty big scratch in it. My rear spoiler was also scuffed up as well. More scratches around the car were also found that were not there before.This was given me back like this as a finished product. Dust so thick hitting the floor mats kicks up dust, particles and debris all over the place, and additional damage done to the car. Paint has a bunch of bumps and leftover compound on surface areas that could of just been wiped off. 0 inspections were made giving the car back to me.When you rush, this is what happens and despite me asking them to take their time and I didnt care how long it took, they rushed anyway. Once they were late on the car, they extended their time frame which I was fine with. However, they told me the car would be done that day for 5 days in a row. I wouldnt care if they were just upfront and saying we want to do it right, and were sorry we didnt meet our time frame but there wasnt any real honest communication on this issue. Customers run your business, not time frames.The guy who does the detailing mentioned they were rushing him to get it done and that was not what I asked for. If they were more honest and upfront about communication, we could of avoided some of these issues. Would of been nice to get updates with pictures everyday the car is in the shop like other shops do to let you know how your car is progressing.find someone else who cares that youre happy with your car and isnt trying to bang out quality jobs as fast as possible and makes sure customer communication is at the top of their list. I highly dont recommend no matter what your insurance says.

Phil is the greatest person to work with. Fixed all my problems with backup sensors. The bodywork was great. My Edge looks great.Will Always use World Ford.

The people were friendly and kept me up to date with everything that was going on in the repair of my vehicle. I had an overall pleasant experience and if I were to ever get into an accident again I would prefer to work with World Ford Collision than anyone else.

Doug At World Ford was outstanding. I was informed throughout the process and the work was completed on time. The repairs on my vehicle are perfect as well. If ever I need service again Doug at World Ford has my business for sure.

Helpful and knowledgeable staff. Quick estimate at fair value

Doug with World Ford Collision made this a seamless process, helping to coordinate with Insurance and Rental Car Company. Definitely 5 ⭐⭐⭐⭐⭐!

Tommy was the consummate professional. Will let everyone know about this collision center because of him.

Great experience.They treat like family.Very friendly.Great service cntr.

The service Jason provided was excellent. He was very attentive and communicated clearly and worked to identify and resolve my vehicle issues.

It’s like being apart of the family! They are quick and do everything they can to so that I was taken care of.

Every thing went great . Very pleased with the service

The day I brought my car in I was totally ignored for 19 minutes before someone asked me if I had been helped ! Really!? Everyone in office saw me or walked past me. Not even a Hello. Repair estimate was 5 days. Actual repair duration was 26 days. 2 weeks after I dropped my car off I called to find out what was going on because no one at World Ford had tried to contact me. I was told that the hold up was because my adjuster had not approved final costs. Why couldn’t anyone keep me informed? I am totally satisfied with the work that was done but I cannot find anything good to say about customer service.

Phil was great, fixed my Wifes bumper and back up sensor after she was hit in an auto accident. They kept up their end of the deal and the rear of the vehicle looks better than ever.

World Ford Collison Center is amazing. I received a call almost daily on the status of my vehicle. They made sure it was perfect too. Very professional, friendly and great customer service.

What can I say? Quality, reassurance and excellence. Michele, I think her name.is, kept me abreast of things going on with my car. Because of her customer I would go back and refer others. Great experience

Great work so far everything. Is working thanks guys for the GOOD job looks good to

Collision team was excellent throughout the entire process of my vehicle repairs. I was kept well informed of the progress and was completed on time and the the repair was excellent.

Great team to work with, good communication and excellent work. Would highly recommend.

Everybody was friendly and professional. Our car was finished four days early and it looked like it just came off the showroom floor.

I got my factory hood scoop replaced because it was lifting. The customer service was great and they fixed it under warranty without issue. However, when I got around to washing my car about a week or two later I noticed quite a scratch on my hood. I haven’t had the chance to take my issue to them, but a scratch like that on a nice car shows carelessness to me.

Insurance repair (paint job) on my Honda took over a month to complete when I was initially told 3 days. My advisor was hard to get in contact with.

So far so good. The work on the car looks great, and the customer service was fast and friendly.

World ford collision was great with their service and the overall performance. They stayed in contact when needed. I would encourage others to try them out.

Took nearly a month to repair, repair work was terrible.

Doug helped me and was wonderful. They got my car back to quickly and it looks fantastic!

The work they did on my car was great

I would rate a 0 if I could, absolutely horrible service. Took them almost 2 months to repair my truck, kept claiming they had to put it on the frame machine. After they finally finished I was told the truck was perfect however it was far from it. My frame is still bent how it was passed by their inspector is beyond me, finally after spending well over $2000 in parts myself and installing them myself trucks runs and rides okay but the frame is still bent. DO NOT USE THEM!!!!!

I took my Chevrolet truck there because I know Curtis Faircloth who is highly recommend body repair man who works there and after it took over 2-3 weeks what I thought all it was gonna take to fix it I was a little upset but when I did get it in 4-5 weeks and was told all the unexpected things that came up in the process it made a lot more sense that it took that long and World Ford has a body shop that has to go by specks that the eye can’t see if the work is done that precise. I am more than pleased that I took it there and hope I don’t have to again but will if I ever need that type of work done again. The only way a person will know that truck was ever wrecked is through a Car Fax lol. Thanks again Curtis Faircloth and World Ford Collision Center

Quick and efficient. Just wish the rest of the truck looked that good.

Highly recommend! They made the process simple, easy, and seemless from start to finish!

The customer service was fantastic. They dealt with a difficult insurance company and helped me to get the repairs and rental car that I needed, and the quality of work was excellent.

Phil was wonderful and informative, and easy to get in touch with. Very helpful throughout entire time. Was a great experience.

Fast, friendly, explained the process thoroughly and met all milestones without fail.Excellent experience.

Had major body repair on my car, came back perfect! awesome job :)

My truck looks brand new and like the deer never hit it. Quick and courteous service. Would recommended to family and friends.

This was my first car accident and World Ford made me feel so comfortable. They always kept me in the loop as far as what was going on and when the car would be ready. The biggest thing for me was that anyone that answered the phone when I called was so courteous and helpful and that goes a long way nowadays.

From the accident to completed repairs they gave me the absolute best service and work

They did a great job with the repair, called and kept me updated, washed my truck, and even fixed the license plate. Great service.

I brought my vehicle in for routine maintanance and asked to change my odor filter for AC. This was on September10 2019 in the process they broke my glovebox.I was told they would fix it and stated it should be there within 2days.I kept checking still not in.When it finely came in they said the second part was not in yet,that i didnt understand,because it was only one part,then i called back on Sept.18 left a message to return my call.At 6:30pm they told me to come in on monday after it was there fault and they said they would work with my schedule, i told them i would be there at 8:30am the next day,the girl said whatever your going to do what you want to anyway.Needless to say i will never be back there EVER. Rude people.This was in service department not collision.