Worst experience EVER! Purchased furniture in July for our condo and it finally arrived in October BUT not as it appeared on the showroom floor when purchased.Contacted the store to speak with our sales associate but she was on vacation. Spoke with Donna (another associate) who was completely uninterested with solving our issue and directed me to customer service. I suggested the option of taking the legs off the floor model as I need to be able to use the sofa NOW not in 3-5 days when the legs could be shipped to me but she said “we can’t do that because then we would not be able to show our product to prospective buyers because delivery on that sofa is 6-8 weeks out currently” then quoted company policy and had zero interest in my issue. I understand that the sales staff/location didn’t build the sofa BUT they sold it to me and the fact that the product is delayed 6-8 weeks would indicate that they not having a floor model for 3-5 days shouldn’t be an issue as I customer have waited 12 weeks. I would like if nothing else to have the option to use the furniture I have purchased instead of having to wait another 3-5 days. I have NEVER purchased from this company nor will I ever again. As the saying goes “you get what you pay for”

Have purchased more furniture than one person should but Matt H. makes it easy to spend my money! Bought a home last March and wife and I thought a white couch would be a perfect fit for us(red wine and 2 dogs says otherwise) not that the couch was stained or anything wrong with it we decided to go with another couch(darker color). We now have almost new white couch in our bonus room and brand new couch in living room that we love! Be sure to see Matt for all your home needs!

Amazing customer service provided by Bernard H. If you go to this store, hes the man to see. He allowed us to shop at our leisure, answered all our questions, never pressured us to buy, showed us features we missed, ect. We were in the store a few times before we made our purchase and he was gracious everytime. Loads of options in this store and various price points. Happy to have bought our couch here with Bernard.

My sales person was Katrina she was awesome. When nobody wanted to help she greated me and I told her I was just looking. I made up my mind and didnt have to go fair she was right there to help . Shes Great at what she do. Highly recommended

Bruce was AMAZING. So knowledgeable and easy to talk to. He helped make a deal work for me that I had lost faith in. 10/10 recommend! It’s nice to know people like him are still around in the sales world!

I give this rating because I walked around this store for about 40 minutes and not one of the sales people spoke to me. I would like to think that it wasnt based on how I was dressed at the time but I believe that had everything to do with it. I walked by a group of sales people many times and not one said as much as welcome. So I took my business elsewhere. And yes, I purchased a sofa and will purchase the rest of the furniture for my new home from the salesman that welcomed me.

Matt H. was very friendly. He showed us multiple options for what we were looking for. I definitely felt like he had our needs in mind instead of how much he could get us to spend. Matt was very patient and accommodating. He also made sure we fully understood what we purchased and when to expect the items. I will definitely consider giving Matt H. our business in the future and sending anyone who asks his way!!

My wife and I bought couches with Katrina, and it was a very easy and smooth process. She wasn’t pushy or overbearing. Instead she was easygoing and patient. We are very excited to receive our new furniture!

Ms. Sandi met me at the door, and offered assistance and let her know what I was in search of, and she informed me to take my time and view the furniture, and if I had any questions to let her know, I found what I was thinking of. She gave me different options, and then I asked her about another item, we looked, gave me all the information I was looking for, decided to purchase the items, and she was very informative about all the payment plans and delivery options available. Set a date for delivery, I found Ms. Sandi to be very professional, informative and personalable . She helped me to find all the furniture I was looking for, Thank you so much.

My wife and I were looking for a recliner for our nursery and Martha was extremely helpful and was very knowledgeable. She helped us find what we needed and was very friendly as well. Will definitely come back to purchase items in the future.

This place is awesome! Wayne Lane was the bees knees man! He was so nice and not pushy at all. Perfect for us. He was extremely knowledgeable and helpful. We have found our furniture dude for all our home furnishing needs forever! Their selection was great and delivery times were awesome. Thanks Wayne!

Amazing service! Dustin Mills was very knowledgeable and helped us find our perfect couch. He showed us a few couches and of course one of them was the winner. He also spent time showing us some mattresses and we will be buying one in the future. Very fast delivery too! Ashley’s was 10 weeks out and this was in stock and we will have it in a little over a week.

My husband and I had the privilege of working with Misty. Oh my goodness, what a wonderful young lady. She was so kind, friendly and knowledgeable!She made our experience perfect! She really deserves to be acknowledged for her perfection at work. With just moving here from Kentucky she made us feel so welcomed. Thank you Misty for everything! We will definitely be back for future purchases.Tex and Susan Hayes

As I entering rooms to go no greeted me so I walked around looking for help and one employee looked me in my face then looked back down at his phone. I was so thankful to have found Katrina. She helped me find EXACTLY what I was looking for and apologized for her my first I I encounter. I’m very excited about my purchase….and will be back to see KATRINA. She was so professional and polite she really made my day and changed my mood.

My sales person was Katrina and she was SO amazing!! she walked with us to find the perfect furniture and match colors and she gave us her undivided attention! i recommend everyone purchase their furniture through her!!

Excellent service. We went in to purchase a mattress. Our salesman, Bernard, was very knowledgeable and helped us to find just the right one. Highly recommend this store.

The staff was very friendly and helpful. Our sales associate Randy took care of all our questions and pointed us to our best option concerning our visit. Thank you for everything.

Great experience over all. My sales lady Leslie was very attentive and patient. I would recommend her as your saleslady.

I would highly recommend working with Edward as your. He is very knowledgeable. I came in a couple of days ago with my three children. He immediately took me to the sectional I was looking for. He was very friendly and helpful. He answered all my questions. I’m so excited we get our new furniture next week. Will definitely being more Business with rooms to go in the future. Thank you Edward for the great experience.

Bernard was very helpful with our purchase. He has a lot of product knowledge. He gave us great customer service.

Bruce is amazing! We brought our 4 very indecisive girls to pick out new beds. He was very helpful and patient as the girls made their decisions. He also helped us get the best quality mattresses that worked with our budget. We will definitely be returning to Rooms To Go for more furniture for our new home!

Bernard is super helpful!! He showed me all the features of the couch set we bought, gave me color choices, and estimated dates of when it would be delivered. He is very patient and answers al the crazy questions. He even told us about the lifetime supply of fabric cleaner. This is the second time we have purchased furniture from Rooms to Go and we have had two wonderful experiences! We will definitely always check with Rooms to Go first for our future furniture needs!

Bernard did an excellent job helping us pick out a couch for our first home. He was extremely personable, talking sports with the fiancé while also listening to all my needs and specifics to find us the perfect one. He was quick and efficient while also ensuring that we had all the information we needed. I also found it very helpful that he puts his work hours on his business cards to ensure we know he’s there to help when we are ready after doing our initial window shopping. Thank you so much Bernard for the incredible service!

Went to Rooms To Go today looking for a king split adjustable bed. We didnt really know much about them. Thankfully, our sales consultant, Jim Brady, was very knowledgeable. He had answers to all our questions, which were a lot. He also showed us many options as to the adjustable bed base as well as mattress options. Jim Brady also knew what size sheets to fit this new bed! How awesome was that! Jim Brady was so helpful and knowledgeable! He went above and beyond to help is make the right decision! It was a great experience dealing with him and Rooms To Go!

Awesome customer service !!!!!!!!!! Bernard H is and amazing Guy very knowledgeable he helped me find my Living Room Furniture he was very Friendly and patient while I took my time looking around. Bernard deserves to be acknowledged for his outstanding Job Thank you 😀

Great staff, good layout, the only reason we did not purchase here was because the exact mattress was not in store, we went 40 miles away.

I am so grateful for the amazing service that I was given by Shannon McMillan!!! I had been to so many stores and could not get the service and guidance I needed for a new living room set. Shannon was so thorough and not only answered every question, it gave me a great review of options. 5 stars and thank you for so much help for my purchase!!

I was ordering a bedroom set for my daughter and Tom at the Pensacola store could not have been any more helpful and patient with me. He made sure I was getting the best deal and took so much of his time to make me happy! He’s your guy if you ever need help purchasing anything!

The prices of good furniture are very reasonable. I came across a very helpful salesman whose name was Bernard Haslett. I purchased a Purple mattress and a standard queen size bed. The total came to $2100.

Raz did an awesome job helping us find the perfect living room set and dining room set. He was patient with me while I weighed my options and offered a lot of great advice and products to meet my needs. He seemed to understand what I was looking for better than I did. Bruce also helped me pick out new beds for my kids and was so awesome at helping me find the bed my child wanted and still stay under budget.

Amazing service! Very thankful to Jim Brady for his knowledge and incredible help putting my order together.

Mrs.Sandi was great, she really helped us pick the right furniture to complete our living room. Great experience!

Brandon did an excellent job explaining the products to us. Very informative. Thank you.

I had the absolute best experience when I went in to this store! Leslie gave me my space to look, feel, sit, and explore as many options as I wanted, as was ready and available when I had any questions! I absolutely recommend this location. Make sure to ask for Leslie! Shes amazing!

Matt is great! He is wonderful to work with. He helped with many suggestions, and is very knowledgeable about what he is selling. “Rooms to go” has many styles of furniture to choose from. Most people who are looking will find what they like here.

Randy was awesome! We have spent hours in other furniture stores this week, simply sitting and waiting for salespeople to find out if things are in stock. We went to Rooms to Go after three days of back and forth on a bedroom set that wound up not going through. Not only was the set at Rooms to Go cheaper and nicer than the one we lost, but Randy had us checked out and all set up within fifteen minutes tops. By far the most seamless process, and a huge relief to get that taken care of at last!

Shannon McMillian was very helpful and patient the whole was through. He was considerate and walked us through everything.

We bought furniture for our family room this afternoon. It was a easy and enjoyable.I have bought most all our furniture from Rooms to Go. The service and helpful insight from my salesman Bernard Haslett was amazing.The Pensacola store has a great selection of furniture for whatever you need!

My salesperson was Katrina and she was amazing, helped us pick out the perfect living room furniture and bedroom set

We were very happy with the assistance of Bernard! He was very friendly, personable and professional. Took us right to the furniture we were looking for. And was very knowledgeable about the product! Was also impressed that all employees were wearing masks! Thank you very much Bernard! Should we need anything else we will ask for you!

We came in yesterday and walked in to find several associates sitting on couches/beds. None greeted us the entire 45 minutes we were there browsing. We ended up finding a living room set we loved! We were ready to purchase (cash in hand) but not one associate offered to help us. We left and went to Ashley Furniture where we were greeted at the door and helped us find the perfect living room set. Do yourself a favor and go to Ashley!

Great experience at rooms to go, awesome show room and prices. Also superior salesman Shannon McMillian! Very patient, hilarious and caring. We will definitely be life long customers!

Edward was great and knowledgeable. Friendly and happy. Answered all questions and got us all set up with new living room set! Excellent experience. Be sure to check out his socks!

Brandon was awesome to work with! He was very patient with our indecisiveness and millions of questions. I will surely be back to see Brandon again in the future!

With her upbeat personality and great knowledge of products, Julie Dew assisted in purchase and details of sofa plus dining room table with chairs. It was convenient and painless!! Thank you Julie! Happy with our purchase!!

My salesperson was Katrina and she was extremely helpful and funny! She helped me pick out a new sofa for my apartment and I love it. Definitely recommend!

My fiance and I stopped by today to look for couches not planning on buying anything right away. After being helped by Wayne Lane we went ahead and got one we liked on order and he helped us coordinate shipping to get it when we are move into our new house. Wayne was good about being there when you needed him but not hovering over you when you were looking around or talking things over.

Wayne Lane was our service associate. He answered our questions without ever pushing any of the products.Excellent customer service.Both us being former military members we were able to communicate with ease.Thank you for your service to our country.

If you are in the market for new furniture, Matt at Rooms To Go is your man. He is well versed in all products that are offered, and can easily answer any question(s) you may have. He was very friendly and easy to talk to. Thank you Matt for making this process easy and quick.

Bernard was great ! We enjoyed our experience! It was quick painless and no pressure!

Bruce was great! Never pushy and has helped us furnish almost our entire house. Super nice guy and good at his job. Not much more I could ask for.

We had a great experience purchasing a couch today at Rooms to Go! Dustin was especially helpful in guiding us through the choices and provided us with the information that we needed to make the right decision. We can’t wait to get our beautiful new couch!! Thank you Dustin and Rooms to Go!

First time at Rooms2Go and it was an excellent first impression. After recent buyers remorse from a competitor store I wanted to get a second opinion and browse their selections. My representative, Ed, was patient and respectful throughout the whole process and provided me with the info that I needed to make an educated decision without feeling pressured to close on an unsatisfied sale or stalk me as I walk around the sales floor (which can certainly happen with any salespeople working on commission)... I cancelled my order from the competitor store and happily purchased from Ed. I look forward to getting all my furnitures need met at this location in Pensacola as I just recently moved to the location. 5 stars.

Absolutely loved the buying experience here! We found the perfect living room set. Joanna went above and beyond to help us rearrange different pieces so we could find the best look. Can’t wait for the delivery date!

My boyfriend and I were looking for a new sectional for our living room and just went into Rooms To Go to look around. Right when we walked in Wayne Lane greeted us at the door and told us if there was anything we would need let him know. He let us walk around unbothered (which is preferred!) and let us bother him with any questions or concerns we had. He was amazing to work with and took us seriously, which Ive found to be uncommon since we are both college aged kids. Found a great sectional that was reasonably priced and comfy! The wait time to receive it is a little long but everything good is worth waiting for in my opinion! Cant wait to get it!

Wayne Lane, our Sales Associate, provided us with excellent customer service. He answered all our questions in a professional and straightforward manner both times we were in the store. I also called between visits because I had a number of additional questions pertaining to both the living room furniture and financing. He explained our options in a clear and easy to understand way! When we finalized our purchase, the paperwork did not take long at all. A great experience all the way around!

Randy was very knowledgable and helpful. Wonderful experience

Leslie really looked out for my husband and I. We are closing on our home soon. She advised us to double check with our lender before we made our purchase. Thanks to her we got the ok and didn’t affect our closing date. Please ask for Leslie she’s the best!

Thank you to Katrina. She was extremely nice and helpful. She went above and beyond in fixing a situation that she wasnt even involved with. Thank you so much Katrina!!

Very pleasant and clean location with a lot of selection to choose. Julie was our salesperson, and she was so attentive an helpful. She helped made my purchase possible. Thank you Julie!

My sales person was Katrina. She was very helpful and she explained everything very well, and if I came back again she would be the one I would like to help me.

I wanted to replace my Rooms to Go couch and recliner. We loved them but they were old and worn. I went online and didn’t see them. So I used the chat function to ask if they could find it in my account. Jim Brady was the associate who helped me on chat. He was quick, answered all my questions and found my old couch order. It’s been discontinued but he quickly found the new version and sent me the link. He made some helpful suggestions that helped me choose the color. He also made a nice suggestion of where to donate my old couch. He sent the order, I checked out and I’ll have a new couch and chair in three weeks. Easy peasy.

Katrina was a super warm and knowledgeable rep. She let us look independently but was close by when we needed answers to questions. Would keep her as our personal shopper!

I had the pleasure of working with Leslie. She was amazing. Very helpful and friendly. I would definitely recommend her to my friends.

Ask for Dustin Mills! So helpful! So friendly! Making my shopping, stress free! With Dustin’s help, I’ll definitely be going back!

Randy helped us while we shopped for our first bedroom set purchase. He was nothing short of outstanding and was very prompt in answering all of our questions. Very knowledgeable about mattresses.

Today I purchased a round dining table from Rooms To Go. My sales associate was Wayne Lane and he was such a pleasant person. He made my shopping a wonderful experience.

Outside of furniture delivery dates being pushed back due to Covid, I love the selection of furniture Rooms to Go has to offer.If you choose to shop here I highly recommend asking for Wayne! He was super helpful and amazing throughout the entire process.

I went in with having a certain living room set in mind. Unfortunately that living room set would not be delivered until October so Leslie took me to another set that was similar. The color was not what I had in my mind so we went to look at a recliner in the color I wanted, and I was still not convinced so she went to grab a couple of the pillows from the living room set so I could see the combination. I really appreciated her patience with me as I made my decision.This is the 2nd living room set I’ve purchased from Rooms to go, I love how stylish and comfortable their furniture is. I love it even more when the sales reps are “Real” and easy to talk to you. Thanks again Leslie!!!

Furniture shopping for my entire apartment went smoothly today. Bernard was patient with me through my indecisiveness and was a major help trying to find the styles I wanted in my price range. He was nice and polite the entire time. Overall a great experience!

Bernard was awesome! He was very helpful and knowledgeable.

Today was our first time in rooms to go and let me tell you the whole store is breath taking, but what made the whole experience top notch was whom was caring for us which was Bernard.He listened to what I had envisioned add suggestions and checked to make sure everything we wanted was available and ready to be delivered when we expected.The customer engagement was excellent customer service 10/10 experience.

Salesperson Leslie made our shopping experience very pleasant! We had lots of questions about furniture and warranties, and she patiently answered all immediately without having to refer to any documentation. She knows her stuff! She made us feel very welcomed and valued. Thanks, Leslie!

McMillan was amazing! He was so friendly and helped us find the perfect dinner table. Highly recommend working with him!

Bruce Longsworth was my salesman today at Rooms to Go. He listened carefully and showed me exactly what I wanted. He was so upbeat and friendly and made my experience efficient and very pleasant. I recommend him highly if you want someone who is a good listener with a wonderful sense of humor!

We visited the store today after just moving to the area and I’m so glad we did. Wayne was super helpful, informative, and funny. Very happy to have met him because we know he will be our “furniture guy” from here on out. Great customer service, great products, very clean store. I have nothing but good things to say

McMillan took excellent care of us today. Made the whole process super easy and enjoyable. Will be back again ! Loved the commitment to excellence !

If I could describe Bernard in one word would be amazing!!!! He definitely knows the inventory like the back of his hand! He helped me and my husband and our children around the store showing us numerous beds and mattresses until we were satisfied. He wasn’t pushy at all and worked numbers like a mathtician to get what we wanted in our budget! I can’t wait to go to sleep on my new bedroom suite!!! Thank you Bernard for being kind and friendly, even our infant baby liked him!!!

What an awesome store! I really enjoyed the amount of customer service provided from the Sals Associates. I didn’t have to wait for customer service nor felt pressured. RAZ was a very helpful agent. He’s very knowledgeable about furniture and understanding of customers needs and various housing layouts as well as moving, preserving, and upgrading furniture. The store is very clean and beautiful and there is plenty of parking. The pricing and deals are legit. I will definitely make this my home store. I highly recommend it.

The guy I dealt with was Bernard Haslett. He was super nice and efficient in helping me find the right end table for a great price. The whole experience lasted about 10 minutes we were in and out quick. Would definitely revisit!

We had an excellent experience today with Bernard!! He helped us package out our bedroom suit the most economical way and he was really fun to work with!! Sometimes it can be stressful picking out furniture but today it was a pleasure! Thank you so much!!

Wayne did a great job of reviewing everything with me and explaining how everything worked. Very patient with my many questions and indecisiveness. Very knowledgeable and pleasant.

Friendly people good price and nice styles

Jim was great in helping me track down 2 chairs to help me complete my dining set! Very courteous and went above and beyond! Thanks Jim!

Bernard is AWESOME! He made the “major purchase” experience easy and stress-free. Consummate professional who personalized his business cards to include his schedule. I will definitely be back to see him for future purchases.

This was the easiest purchase. CJ was friendly, full of knowledge and great to work with. As a sales man he connected with me and my kids and made it a stress free purchase ..I will indeed refer friends to this rooms to go location.

We had a great shopping experience. CJ was so helpful and patient we us while we were making decisions. He was knowledgeable and showed us all options that were available. Everyone was very kind.

I went to Rooms to Go looking for a dining room set and was met by an extremely nice employee his name is Bernard...He was very knowledgeable and answered all my questions...I did find the dining room set I wanted..I was so impressed by Bernard when I went back to by a Bedroom set I asked for Bernard...He treated me right and I wanted the same experience again...He didnt let me down with his help I found my bedroom set I love...Rooms to Go has an awesome employee and his name is Bernard..so if you go there please ask for him you will not be disappointed.

Edward was awesome in helping us pick out our bedroom set. We also needed a mattress and was always afraid to buy one because we didn’t know if we were gonna like it when we got at home. So Edward went into great detail on the benefits of the purple mattress. He is very knowledgeable and not pushy at all. Walked out with a new bedroom set and a purple mattress. Very happy and pleased with his service.

Wayne Lane was awesome!! Best experience with a salesman I have had in a long time. Definitely go to him when ready to upgrade your home and increase your comfortability!!

Edward was awesome today. Looked up a couple different couches for me to check pricing and availability. Found the one I wanted and he explained the financing, I bought the couch and I left a happy customer.

Bernard was great to work with-courteous, professional, and knowledgeable. He found us exactly what we were looking for, he set up the delivery for a convenient time that we picked, and got us in and out of the store in 15 minutes flat! Excellent, very efficient service so I’d recommend that if you go to Rooms to Go on 9-Mike Road in Pensacola— make sure you ask for Bernard—he’ll get the job done for you!

Not a bad place to get some furniture. Julie helped us out. She was super helpful and found us what we wanted.

My partner and I were having issue doing split payment through the website. Upon calling the store we were connected with CJ who was incredibly helpful, friendly, and patient. His customer service made our day and surpassed our expectations during this furniture shopping experience.

Nice place but I did not say Rooms to Go had exactly what I needed. The Gentleman kindly directed me to the place that did have exactly what I needed.

We started our experience today really rough with a replacement on our living room tables, but McMillan really helped us alot!! He was the only one that came up with where our issue was and got it corrected right away and took care of us. He was funny polite intelligent just great all around and we will deal with him everytime in the future. Thank you!!

I was having some problems finalizing my online order and received help from Jim Brady via the live chat. He went above and beyond to help me and find alternate ways to complete my order. His help was very much appreciated!

I just had the best customer service from Paul M. and Tanya! Thank you so much for your professional, kind, and considerate treatment. I can be a challenging picky customer but Paul has the patience of a true Saint! My shopping experience at Rooms To Go Pensacola was the best! Paul and Tanya deserve a good bonus $ from the company at the end of the year and promotions. As a former business manager with old school values it is such a blessing when great business people teach us all by setting a respectable example of good character and business professionalism! Thank you so much. Theresa Parker

We had the best experience with Bernard. He was super helpful and spent a lot of time with us. If you shop at this store definitely ask for him!!

Had a wonderful salesperson Bernard!! He spent a good deal of time helping my husband and myself. He was personable and knowledgeable. Couldnt have asked for a better experience and we love our new bed!! Cant wait for our new sectional. The gentleman delivering our bed were also professional and knowledgeable.