I called yesterday to ask questions about some problems I was having with my nebulizer. I spoke with Rainey about my issues and he checked to see if he could come today and check the machine out. He came this afternoon and resolved the problem quickly! I was very impressed with his knowledge and his professionalism. He offered many helpful and encouraging suggestions! Well pleased.

They have an internal problem (with Management) in the store... I know there have been at least two new managers within the past year! This management problem has now affected the quality of care the clients are receiving. Lincare recently bought out a couple of other existing oxygen companies, and are now overextended..... Each new manager tries to outdo the other by changing routes and delivery dates, also limiting the number of tanks the client can receive... Even if your insurance pays for unlimited amount!!! Ive had nothing but equipment problems...Sometimes my oxygen tanks are not completely full... I have had malfunctioning regulators that have caused my tanks to slowly leak, finding out later that they are totally empty when they should be full.... The manager refuses to replace these tanks, even though my insurance paid for them!! The newest manager has questioned my daily activities... She was wondering why I used the amount of tanks that I did... I informed her that my daily activities were none of her business, and I was not abusing her tanks, which I was also accused of!!! When I learned of the double threat of tropical storms and possible hurricanes heading toward our area, I called the office and spoke with a representative, and was told that there was no extra precautions being taken for the clients as far as having any tanks delivered early... but if we wanted tanks we were more than welcome to come by the office and pick them up!! Just be sure to call first due to covid-19! Calling corporate office does no good because they switch you back over to the Pensacola office... So you are once again dealing with the same person that you were calling to complain about!!! I did learn from another oxygen company that usually Medicare/ Medicaid pays for your five year plan within the first 2 years.... I dont know if that makes a difference or not in the way clients are treated.... But it feels that way! Substandard equipment, delivery schedules being changed at a moments notice, causing me to have to cancel scheduled appointments... Inquiries into your personal living/social habits, ... Over the past year, poor Management in our local office, obviously with the backing of corporate office, has caused my quality of life to decline. My niece is driving into the Pensacola office today, August 24th, to return some empties and pick up some fresh tanks in the event of the approaching tropical storms!! Once again I was informed that lincare was going to make NO special preparations for any of their clients in the event of a hurricane or tropical storm!!! They are putting their clients lives in danger! Many of us do not own home generators, and we rely on our oxygen tanks in the event of a power outage! Also would like to add that Mary and Claudia seem to be the only people that actually know what is going at this location, of course they have outlasted at least two managers!! Check out some of the smaller oxygen distributors before you deal with a company that has outgrown the customer needs!!!

My husbands physician submitted an order for medical equipment SIX weeks ago, and he has yet to receive anything. He has called Lincare multiple times and no one seems to know what is going on. His most recent call (today) revealed that his equipment has not even been ordered by Lincare, and they could not give him a time frame of when to expect any supplies. This company is in serious need of customer service training beginning with those in management positions.

Always bring my requested equipment in a timely manner and the personnel are helpful and knowledgeable

I am not impressed with this company whatsoever. The information received from one person to the next is not the same. The representative I spoke to today was rude and more concerned with rushing me off the phone, than answering questions. She acted as if I was bothering her by calling. If your Dr refers this company for equipment, ask them to pick a different company. Parents of medically needy children (or anyone dealing with medical issues), do not need any more frustration or confusion by people with poor attitudes and lack of concern.

I was happy with this company when I lived in N.C. Then I moved to Pensacola. I was diagnosed with central sleep apnea and needed an upgraded machine that treats it. I began having worsening symptoms. I had to stop driving. This went on for several months before I went back to my sleep center.......and found out I was given the wrong machine! My complaint, I felt, was dealt with a “too bad, so sad” attitude. I have no idea what happened to the responsible parties. When I talked to the local manager she admitted that she found out I had the wrong machine and reported it but NO ONE bothered to tell me. My health was put at risk. Very unhappy with them.

Lincare has been nothing but problems. I used Pediatric Specialists before they got merged with Lincare. Huge mistake! Took weeks to get the correct bipap supplies from the company. They sent two seperate orders that were both incorrect supplies for my son. He went two weeks without his bi pap due to errors with this office. I have tried to get a oxygen rental for an upcoming trip and now am being told that Id have to pay the cost up front before they order it and that they wont bill it to Medicaid. I can get it at our destination, but that sure doesnt help if my sons oxygen drops during a seizure while traveling. I need it to travel with us. This office has not done anything right the first time. I am looking for another company!

Tried to get a CPAP before the first of the year and avoid another copay. Left message on 12/19. No return call so i called back on 12/27. Was advised what was needed and we were shooting for 12/30 as day for pickup and appointment . All info was faxed 12/28. Waited all day 12/30. After 3 non answered phone calls and a message sent urgent from main office, I finally get through at 441 to be told they couldnt work it out! Couldnt get paperwork done and girl was booked for appointments! They just costed me another copay! If they couldnt do it then say so. Bad customer service!

Im beyond APPALLED with the service this company provides. Mary is the only staff that kinda seems to know whats going on. I would give 0 stars if could.

This isnt about the Pensacola location but the Lincare corporate people. Specifically when trying to order cpap supplies. Very rude service and couldnt tell me how much they were going to charge me for supplies.

Very unreliable, unprofessional they provide improper equipment and do not show up at schedule times had to wait 6 months for oxygen machine and showed up with the wrong one then waited another 3 months and still no machine all you get is lie after lie after lie do not trust this place if you value your health!

Courteous and friendly staff