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Paints, Dents & More (PDM Collision Repair Center)
5320 N Birch St, Pharr, TX 78577, United States
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Paints, Dents & More (PDM Collision Repair Center)
Comments
Sa
Review №1

PDM did an awesome job repairing the mirror on my wifes vehicle. Saved me about $300 by repairing the plastic instead of replacing it. Looks brand new. Definitely recommend this place!

Ro
Review №2

Took my vehicle in for an accident repair...repairs were done nicely, painting of the new parts were done nicely but when it came to blending the paint on to the existing parts (smh), they area was not prepped and they just sprayed over the imperfections. They didnt even give us a call to ask if we wanted them fixed properly. Also the mechanical issue we told them about was not addressed. Not a place I would recommend.

Jo
Review №3

Exceptional work performed on my vehicle. Front desk did a fantastic job in keeping me updated with the vehicle. Highly recommend PDM. They are great people.

Re
Review №4

PDM did an amazing job on my Audi along with great customer service handled by Delyza.

Cr
Review №5

ALL was GREAT. GREAT personal .Good job well doneStaff was awesome AN kept us informed of all the time. They took us home an brought us back to pick up our vehicle. Mrs. Reyes

My
Review №6

This shop surpassed my expectations they really out did them selves,Edwin did a job well done Im really content on the results of my car

Ka
Review №7

The best body shop in the RGV!!! They truly go above and beyond to repair your vehicle to perfection. And the customer service.... OUTSTANDING!! If you need body work, please look no more, PDM is the place to go. A special thanks to Kelsey, Luis, Edwin, JJ and all the techs who worked on my vehicle. Forever grateful!

a
Review №8

Went here when my fiancé was rear ended. Staff was very knowledgeable and professional when it came to explaining the whole repair process as wed never been through this type of situation. Body work guys did an excellent job and we cant even tell her car was ever hit. Definitely recommend.

Ka
Review №9

This company did a great job at repairing my car! I appreciated every update and especially the fact that they gave my car a wash and included some air fresheners! I would trust them again if I need to go back for some more work.

Ye
Review №10

Excellent service. Did not expect my car to be fixed so soon. The staff were friendly and helpful. Im very satisfied with the overall service, would recommend 👌

Th
Review №11

I’ve had my vehicle worked on at another shop due to an accident & had to return for their terrible work! With PDM I had ZERO complaints! They were extremely professional! Not only did they do an amazing job with Paint, they cleaned the interior(vacuumed)/exterior. True above & beyond service (2018 Nissan)

Do
Review №12

Loved the service and Luis did an awesome job on my car!Will be returning soon if I should need their services again!

Jo
Review №13

Great service! Reasonably priced. Had them color match a small body part. Completed in a day. Friendly staff.

LE
Review №14

Excellent service! Highly recommend

jo
Review №15

Please try to get your business done with somebody responsible like a supervisor or manager

Di
Review №16

Friendly and fast service I Highly recommended

Al
Review №17

Ok, so my initial delivery was very bad however the Companys Owners contacted me to discuss and they corrected everything. Truthfully, I must say that the owners take pride in their product and sincerely want to delivery the best. I applaud them for taking the time to investigate all my concerns and issues and to correct them quickly and to my satisfaction. It is pleasing to see a company who truly cares about their final product. THANK YOU!

Le
Review №18

Yes,I would highly recommend, PDM, professinal work,service,courtesy, and kept me, informed on a daily basis,great 😀😘

Ro
Review №19

Best collision Paint and body shop in the valley. The owner is former Navy and meticulous about his business. These guys cut out rust on my old 1976 power wagon, welded in new panels, matched the body lines, painted it and blended it in, cleared, cut and buffed and tinted it around in five days. Their guys are craftsmen and Elias my estimator and assistant were responsive and timely. I cannot say enough good things.

Ka
Review №20

My vehicle had a substantial amount of damage and they were able to repair it very fast, only 3 weeks. You cannot even tell there was damage to my vehicle. I highly recommend PDM, they frequently update you on your vehicle so you can be informed as to what is going on.

Al
Review №21

This is the third time in 3 years with 2 different vehicles and PDM never disappoints. They do a great job every time!

Me
Review №22

It’s such a hassle getting into a car accident and the things that you have to deal with after. But PDM Collision Center made the ordeal so much easier to bear. The staff is very professional and helpful, especially Kelsey who is friendly, easy to communicate with and answers all my questions regarding my car repair. The quality of the work done is also very good, and the time it took them to finish. The location is convenient and the office has a good ambiance. I would definitely recommend this place.

Ri
Review №23

This place doesnt respect the time of others. Too much delay on work, doesnt deliver what they promise. Surely, the service isnt the value of the money they charge.

A
Review №24

Had some concerns with vehicle but they were addressed by the owner. Mr. Roy is Very professional and he wants his customers to be happy. If you don’t feel the vehicle was repaired adequately he will hear your concerns. Go outside to look at vehicle, stand in the 105 degree heat with you for 20 mins if needed and listen to every little detail. All without making any faces or telling you “ok ok ok”. He will make sure every little thing is addressed before you get your vehicle back, he also told me again at pick up what ever parts were replaced or painted etc they have warranty. Please if anything is not to your liking bring vehicle back. IF YOU BRING YOUR CAR HERE AND SOMETHING IS NOT TO YOUR LIKING MAKE SURE YOU ASK TO SPEAK TO MANAGER........ They do excellent work, but in the event of a crash not only is paint and body damaged. So if you don’t mention concerns they wont be addressed, obviously.

Ri
Review №25

Great customer service, just in time, courtesy calls, clean and covid-19 restrictions in place

Sa
Review №26

Excellent customer service and quality work! The staff kept me updated with photos during my car repairs. Very satisfied with the results. Thank you!

Li
Review №27

Great customer service this is the 2nd time I go with PDM, they gave me better prices than other places. I needed a scratch and hit on front bumper on 2 different vehicles repaired, They did a amazing job on both and kept me updated, and helped me with my budget.

Le
Review №28

Amazing job! You could never tell my vehicle was victim of a hit and run. Just like new!

Es
Review №29

The BEST work, value, and customer service you’ll find for a vehicle repair anywhere in the RGV

Ra
Review №30

Great service, Excellent customer Service-I was kept informed of the entire process and repairs were completed ahead of schedule! My vehicle doesn’t even look like it was in an accident!

Ro
Review №31

My car got flood damage and they only clean the interior rather then replacing it. Also, They did not bother checking my concerns with the engine. Furthermore, they charge 1,500 just to wash the carpet and fix a window. They claim my batter was bad and also replaced that. I knew that my battery was new tho. The are a scam and I would not recommend them.

An
Review №32

My car was taken care of in a speedy and professional manner! I was even provided with a loaner car! Extremely pleasant front office personnel as well. I will most definitely be back for any future work needed. You won’t be sorry! I truly recommend this place and will be sending all my friends and coworkers here from now on!

Es
Review №33

Great service, quality of work the best of RGV. My truck have been on their shop for the second time on the year and have a great job done.

Fa
Review №34

PDM took care of everything when I was in a car accident. They did great repairs on my vehicle and the staff was friendly and very helpful. They send you updates through text message which is convenient and are easy to reach by phone if needed. Overall a good experience.

Mr
Review №35

I went in to have my headlights restored as they had a dark cloudy yellow color to them due to use over time. When they finished (only took 30-40min) they looked just as new. Definitely saved me over $300 from having to buy a new set and having them installed.

Lo
Review №36

After the Horrible time I went thru with getting my car fixed, my car was finally fixed. I originally drop it off 09/28 and picking it up 10/10 and not being completely fixed. After receiving a call from the windshield guy cause the lady that answered the phone at PDM told him my car was not there, asking where my car was when i drop it off for the second time 10/19. I called myself and asked myself too. I called and the person answering didnt know where my car was telling me i hadnt taking it to PDMs. It took so long but thank you Keren Gonzalez the owner that help me after reading the bad review i entered. I really appreciate your help with the details that were not fixed since the beginning as promised my Ray the GM. I spoke with Ray because the first employee was questioning my windshield replacement, stating the broken windshield was not part of the accident like if she was present during my car accident. I was not there to take advantage. I was there to get my car fixed as it was before the car accident. I never was asking for freebiz. I know we are all human and we all make mistakes but i thought it was going to be a smooth process getting my car fixed and at PDM. I got my car back 10/22. Thank you keren.

Di
Review №37

After a rough start, I had to speak directly to the owner/manager, Tony. He found a solution that made me happy and made me a return customer for sure. In lieu of waiting time, he fixed my entire bumper for free!! His motto, as he explained it to me, is that they want customers to leave happy, so if its within his reach, and not absurd, he will get it done.I loved the way they treat customers and always keep us informed of the stage our vehicle is in. I have had TWO vehicles repaired with them and if the need arises, Ill go back! They truly know how to keep customers happy by going the extra mile. Thanks to all the staff for being courteous and helpful from beginning to end, especially poor Orly who had to deal with me!

ar
Review №38

Amazing place...very professional and kept me updated on how my vehicle was getting fixed...Highly recommend it....

JT
Review №39

Work looks good. Estimate process was painless. Recommended.

Da
Review №40

Awesome Staff and great job done one my car

Sa
Review №41

I took my car in for a hit and run repair, and they did an amazing job! My car looks great and doesn’t even look like it was hit. I would highly recommend them for any work that needs to be done on a vehicle. The staff was extremely helpful and walked me throughout the entire process and always kept me up to date on my cars process. Amazing place!

Sa
Review №42

*ABSOLUTELY FANTASTIC customer service!!* Kind, professional, knowledgeable about working with insurance making our claim smooth and simple & daily updates on our vehicles progress/status!!We will def continue to be customers and highly recommend to others!

Al
Review №43

Very disappointed, went last Tuesday to get a quote and was told that I will be receiving an email with quote later that day but havent received anything yet. I called on 4-22 and asked to speak to a manager to get an answer but was busy and Luis told me that he will call me back. I havent heard from anyone to this day!..Im a past client and I guess they dont need my business.

Ke
Review №44

Quick turnaround. They did a wonderful job repairing my BMW.

Ce
Review №45

Incredible service! I was kept in the loop with the status of my vehicle throughout the entire process. The work they performed on my vehicle was very impressive as well.

Se
Review №46

Janie from PDM was amazing from service to contacting me, quote and on time. Have used them in the past and never disappointed! Thank you!

Ca
Review №47

They were very fast, and did an amazing job on my car. The staff was very friendly and welcoming. If I had any questions, they would answer them. They would not let me leave with my car until I was satisfied.

Na
Review №48

Janie was very professional and took the time to stay connected with me and let me know what was happening with my vehicle. The had to do some extra work but they still finished it in a timely manner. My car was washed and looked great when I picked it up.

na
Review №49

I had a good experience here. Kind service isn’t everywhere. But you’ll find it here. Reasonable price and not a long wait time. Very satisfied with their work.

Li
Review №50

Love the customer service. Keren helped me out a lot with my incident and cleared up the process. I recommend this place!

Ju
Review №51

Took my truck to fix some dents and paint some fender flares very professional and always kept me informed great service

Mi
Review №52

They made the process of getting my SUV repaired pretty hassle-free. A+

Or
Review №53

Quick, honest, quality work. I visited numerous auto shops before coming to PDM and was met with completion times twice as long and prices twice as much when compared to PDM. Vehicle looks immaculate ! I will continue to take my vehicles to PDM for any of my future needs. Thank you PDM ! - Raul S

Me
Review №54

The BEST collision repair shop in the valley! They always take care of us for minor pr major damages. The staff goes above and beyond to help make the process so easy. I reccomend PDM to everyone. Never have had one problem!

Er
Review №55

Everyone my wife and I had contact with was very professional and knowledgeable. Very pleased with their body work and customer service. I will highly recommend PDM to anyone I know needing auto body work. Thanks for a great experience!

Ad
Review №56

Great customer service that provided updates throughout the process. Well taken care of as a customer and very professional.

Ma
Review №57

Repair was completed as stated. Like nothing ever happened. I highly recommend their service.

Ar
Review №58

Thank you for fast and professional response! You guys rock! 😎🙏🏻

Na
Review №59

Awesome shop!! Had a great customer service !! Very professional work!! Fully recommended to family and friends.

To
Review №60

They fixed all my dents on my car for a great price and they were a very professional. I would recommend PDM to my family and friends.

Fr
Review №61

Excellent communication through the whole process, finished according to the scheduled time, very professional staff, I highly recommend them

Gl
Review №62

I’ve been a customer for several years, 3 vehicles worked on. The work they do is immaculate, they pay attention to detail and always have clients best interest. The proceeds is quick and they handle all of the details!! This is the only place I recommend, the staff is professional and always kept me informed of the process !! Definitely a 5-star service provider!!!

Ro
Review №63

Great service. Very professional. I have known the owners for quite sometime now and have seen their business grow because they take pride in their work. I have had 4 cars repaired their due to accidents and I have been very satisfied every time. They deal with the insurance you dont have anything to be stressed or worried about.

Ph
Review №64

Great service from service representative Miguel. Accurate and no nonsense damage assessment. Very thorough and professional repair job. Recommended with no reservations !

Or
Review №65

PDM repaired my daughter’s car in a very quick and efficient time. Hector explained everything thoroughly and was very prompt in keeping me abreast of the status of the repairs. Vehicle came out very nice. It is a great piece of mind when dealing with PDM.Highly recommended!!

Jo
Review №66

I hit a huge pothole in my Challenger Hellcat and Justin at Paint Dents and More took fantastic care of me. Fast, professional, and above all outstanding work!! I highly recommend this place. I can’t believe they took the huge scuff out of my wheel. WOW!!!

Jo
Review №67

Top quality work backed up by a dedicated and professional team! I had no hesitation in placing my vehicle in their care.

Je
Review №68

Great service! Had to order a part for my vehicle, it was received and installed in two days! Very transparent with their prices and great customer service!

Cr
Review №69

Amazing service all around from the staff at PDM and Wheel Masters. They were able to accommodate me with a loner vehicle fairly quickly. The staff was very polite and helped make a bad situation not so bad after all. All in all I would highly recommend PDM Collision Repair Center and Wheel Masters. From here on out I know where to take my car, because they will help you throughout every step of the way.

Al
Review №70

They were fast and courteous and even gave my son a replacement car while they worked on his car

Ar
Review №71

Great place to get your car looking new. Excellent customer service. Strongly recommend everyone who needs their car fix, painted or customized. Their the experts to go to.

Ta
Review №72

I went to get a quote for a dent on my car on 01/30/2019 first thing in the morning. The guy did a quick assessment and told me that it was going to be over $1000. He asked if it was insurance or private pay and I responded that I was going to pay for it. He told me that he had a meeting, but after the meeting, like in about 30 min he was going to text me the quote. He did not bother to contact me or send me anything. I went to MAACO and they right away gave me a very professional quote and explained the work that they were going to do to my car and how long they were going to take. They are doing the work for $738.

Mi
Review №73

They were nice and quick and have me a courtesy tow

Pa
Review №74

I came to PDM about two years ago. They cleaned up my headlamps and removed all the stains. They looked like brand new! I was very impressed! I can back again today, August 29, 2019 & the people and the manager tested be with the best customer service possible! I highly recommend PDM if you need some work done to your vehicle - these are not just profesional, hard working people - it’s a team!

Ad
Review №75

Great staff, great service, love the job, & they keep their word, im amazed with their wonderful job. They deserve more than a 5star .... good job.

ga
Review №76

Kelsey is super friendly and knowledgeable, very fast service and had my car looking better in no time. definitely the go to people to look after your car!

ma
Review №77

They repaired my range rover to EXACTLY how it was before my accident. Most people told me my car would never be the same and would drive weird or different but this shop fixed it perfectly! DO NOT trust dealerships! They sell cars NOT FIX THEM! I trust PDM.

Vi
Review №78

My car turned out great! I couldn’t believe my eyes they all do an awesome job! I recommend this place 👍🏻

An
Review №79

I had a great experience at PDM. Hector, John and Kelsey helped me out. They explained to me everything from beginning to the end. There were some delays and some minor issues with communication, but everything turned out well in the end. They gave me a ride from and to my house. I would definitely recommend them to anyone that is looking to fix their car.

Ma
Review №80

GOT MY 2016 AUDI REPAIRED . LOOKED FANTASTIC!!! THE ESTIMATOR WAS EXCELLENT VERY HELPFUL WITH THE PROCESS OF MY CLAIM WITH ALLSTATE. HIGHLY RECOMMENDED

Me
Review №81

Customer service was beyond great, took car in to get some scratches repainted and dents removed and it came out good as new. Didn’t take much time either. Very satisfied with the turnout and their work. 👍🏼

Ph
Review №82

Very satisfied with a work done on a 5 series rear bumper. Prices are reasonable at first but after seeing the end product, it was worth it.

TO
Review №83

Great work, great communication.

Te
Review №84

My son had a good referral about this place that he brought his classic Z28 Iroc for custom change of hood n paint but his experience as well as mine was well beyond a good experience. First, they didnt paint areas correctly. Second, they had to redo it. My son had to call in late to work as I had to rearrange my schedule to take him. We go to pick it up and they cant find the keys. After 30 min. of searching for the keys they are found. A lady from the front area had them. After she asked my son if those we it, she asked did you pay already? ?? REALLY!!!!! If I had known of such bad customer service I would of walked out without paying..... I dont recommend it.

Al
Review №85

Had an issue and Roy supervisor took care if it in a timely manner.

Lu
Review №86

Body work was very good too cant even tell my car was repainted wow its like nothing happen im very happy!!

Pe
Review №87

Went to get an estimate and got it done under 30 mins. They effortlessly saved me from paying close to $1000 more at the previous shop I went to. Ask for Orly (or the cutie at the front Kels)

Ro
Review №88

I paid for Ultimate Detailing package but there was poor attention to details. There was noticable dirt on edges throughout interior/exterior of my car and my seats couldnt have been shampooed because there was dirt on them. Make sure you do your research before committing to this place.

J.
Review №89

Had a ton of hail damage on my sports car. Miguel and his team got me taken care of and brought my car back to life. Iv never been the type to leave a review but these people deserve it 110%. To Anyone debating whether or not to get your car fixed at PDM, I highly recommend the team at Paint Dent & More.

Ka
Review №90

PDM for all ur car needs. Stopped by for a quote for my car and staff was friendly and very helpful definitely recommend these guys.

An
Review №91

Great customer service in the valley, I recommend that this is the place you need to take your car or truck to get the work done!!!

Ow
Review №92

They take too long to get something simple done. They gave me the run around for over two weeks. Theyre slighty cheaper than others, but the hassle and rhe lies arent worth it. Trust me - go somewhere else.

To
Review №93

Place to go if you need collision repair or any minor repair on your vehicle, ask for Miguel great guy!

Ro
Review №94

Amazing service and work! Couldn’t be happier!

to
Review №95

Went in with questions about some small dents on my vehicle but thankfully kelsey answered all my questions amazing customer service!

Jo
Review №96

On Thursday August 30, 2018 I took my vehicle into PDM Collision because I saw that they were rated 4+ Stars on Google. Well by experience recently I can assure you that I would NEVER recommend this place to anybody! This was the most horrible experience I have ever had with a collision repair center. DON’T EVER OR EVEN THINK ABOUT COMING HERE! You will be disappointed with body work, scammed by work they supposedly did, and ripped off by diagnostic checking that they should have done out of courtesy for inconvenience!! Do not believe their 4 star rating on google or Facebook. They even have some of their employees giving themselves 5 star ratings……that’s sad and wrong! So my vehicle was there for about almost a month but when I picked up my vehicle, I noticed my HID headlights were not functioning properly. One would turn off, then the other, and eventually the both. I was not having this problem before the collision. I explained to them that I was not blaming them for the lights, but that it was not doing this before the collision. They told me to bring it in as soon as I could, so I took the vehicle home. Well while the vehicle was at the house, I discover body paint to my bumper already peeling off!! Cheap paint! So I took my vehicle in for now body work that was not done correctly and for the headlights, but they stated that it was not due to the accident. So they told me “don’t worry, we will check it out for you” and “if it is due to something we did, we will gladly fix it”, but if it was something not related to their wrong doing I would have to pay for it to get fixed…..OBVIOUSLY. Well of course, do you think they want to take responsibility and pay out of pocket for something they did…..of course not! So they stated that it was not something they did. Well it was to my understanding that they were going to check the vehicle out of courtesy for the inconvenience without any charge. Nobody told me “sir we will check it but there is a charge….it’s going to be this much, do you want us to proceed”? Well I was wrong! They charged me $95. Their “TOP OF THE LINE” mechanics were not able to find the problem. They supposedly did all this extensive checks, such as battery…..which turned out to be “Dead” and I had to buy a new one, “checked” my ballast, wiring, cleaned connectors…..etc. I ended up with a bill of $95 for all their “CHECKS”. Exchange of words were made and I told them I was not going to pay for it. Management and OWNER were so rude……calling me as I left the building threatening me if I didn’t pay the bill they were going to keep my car if I didn’t pay. So the next day I get a text at 10:59 AM that my vehicle was ready. So I go after work and wait an hour until I get my vehicle back. It was dirty, they did not courtesy wash it or clean any sanding dust that was all over my car bumper, hood, and more sand dust in the engine bay area. To not go through anymore disappointment and time loss I ended up paying the $95, just to get the hell out of there! So with their “TOP OF THE LINE” mechanics and “$95 dollar” testing that they did I took it to my own mechanic and he found the problem. It was the simplest problem that even a monkey could have found…….it was the light bulbs due to the impact of the collision. My mechanic is a certified Master Mechanic and found the problem within five minutes. So hope this review helps anybody who wants to come to this place. I WARN YOU……DO NOT TAKE YOUR VEHICLE HERE!!

Gu
Review №97

Good quality work, good pricing, ethical business.

Dr
Review №98

Great service, awesome communication and very good quality.

Ma
Review №99

SERVICES THAT WERE OFFERED TO ME WHERE THE BEST !! 100% SATISFIED !!

I.
Review №100

Great work. Even repaired damage caused by spikes ford at no cost based on previous work. Wont be disappointed

Information
86 Photos
100 Comments
4.6 Rating
  • Address:5320 N Birch St, Pharr, TX 78577, United States
  • Site:http://pdmcollision.com/
  • Phone:+1 956-787-3368
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto glass shop
  • Auto insurance agency
  • Auto machine shop
  • Auto repair shop
  • Auto restoration service
  • Car detailing service
  • Car wash
  • Upholstery cleaning service
Working hours
  • Monday:9AM–2PM
  • Tuesday:Closed
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Highlights
  • Veteran-Led:Yes
  • Women-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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