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Frontline Smart Security starting 24.99
808 E Expressway 83, Pharr, TX 78577, United States
Comments
Jo
Review №1

Amazing company to deal with no hassles and a transparent transaction. This company helps out our local community by donating services to veterans, etc. Why not shop local...

Su
Review №2

If you want a company that is honest, dependable, and customer-focused, this is your company! Frontline Roofing and Solar is an excellent company that goes above and beyond to meet their customer’s needs. I highly recommend them!!

Lu
Review №3

Good afternoon Mr ji usb was great he did alsome very recommend company to all

Sa
Review №4

Consumers beware! Other security companies do not require contract!I needed security monitoring so decided to give them a chance. They were a local option so was hoping for positive experience. After my 3 year contract was over I decided to cancel as I was not impressed. At one point they wanted to charge me $50 to replace their worn out yard sign. After I cancelled service they are still charging my credit card, had to file dispute. HORRIBLE!Yes, I am an ex-customer

Ju
Review №5

This rating should be zero stars. My advice to everyone based on my experience with this company is DO NOT DO BUSINESS WITH THEM. They didnt deliver on what we asked for and now they wont come back to fix their mistakes. I have been dealing with them for over six month on the installation of 6 cameras which are still not working right. The whole installation was a nightmare as they are unreliable and unprepared to work under the minimum safety requirements. Oh, and they want to be paid even after the job is not complete nor working properly. They lied about making it right and now they wont answer my calls. Dont waste your time with these guys.

Ju
Review №6

Amazing and smooth experience from initial to finish. Mr Juan made sure I understand everything and was always there for any questions, & clarifications during and after the process . thank you all for helping me install my solar panel ..

Bi
Review №7

We were sold solar panels. We got 20 for $3,200 Per panel.. the finance company they used for us was Sunlight financing. What we found out later after installation was this company has a 25% down payment which will be $16,808 on a $64,800.00 Loan at 2.99 interest. Monthly payments if $231.75. If you do not l pay the $16,808.00 In 17 months your payments go up to around $315.00. The salesman presented this in a manner that doesn’t not tell the whole story. The owner may get a credit from the IRS. Whether you get this credit you still own them the $16,808.00. Just beware .. some panel finance company’s give 0% financing with no down payment. Frontline are selling the panels for $3,200 a panel and we were never told that when I asked.

De
Review №8

Very satisfied with the sales personnel and follow up.

Lu
Review №9

Excellent!! love ♥️ our new tv and cameras really glad we chose Frontline

Fr
Review №10

Frontline will give you 5 star service with friendly advice. Hundreds of clients agree...Frontline Solar+Security is the best!

Be
Review №11

I am posting this review based on several experiences, one from three years ago, when they installed 5 cameras and brought only a four channel dvr which delayed the full installation of my security system. Unfortunately over the years, whenever i needed help, it takes them dayysssss to send someone, i emphasized dayyssss because twice i asked the service of other companies and they send their tech in a day or two. So now i was told a few months ago that i needed a new dvr, i called them set an apppointment, i was asked how many cameras i have, i said five and for me to send a pic of the dvr, so i did. The purchase order for the dvr was based on the box of the 4 channel dvr which was the wrong one purchased from three years ago. I did mention at first they installed five cameras but brought only a four channel dvr. So history has repeated itself, the purchaser after asking me how many cameras i have proceeded to order a 4channel dvr, she didn’t retain in her memory that i told her i have five camers. So the tech came, he tried to fix things, found out he has the wrong dvr, he said he will look for one and come back, but he couldn’t find one so it was ordered online. So i skipped work on the rescheduled appointment, only to find out the dvr ordered didn’t arrive bec of the holiday. They set the appointment without anticipating the holiday, and i was told the next schedule will be on thursday, another work day. To my disappointment, i asked them if they can just give me a refund, they said no coz they cannot return the ordered dvr which of course not true. They returned the 4channe dvr why can’t they return another one? But i didnt want to deal with them anymore, so i told them they can have the $225. After they realized thati was already really upset, they said they can move my appointment to wednesday. This made me more upset, why offer a thursday appointment when they can do it on wednesday. I felt that because i already paid them $225 they think they can treat my issue without any sense of urgency. They can have the $225. My bill would have been another $375 more. Thankfully today, with just a few mins of searching, i found a company who had a dvr and a tech available. They did in a few hours what this company was supposed to do. Expensive and unreliable.

Je
Review №12

Dani was professional, courteous and determined to get our system working properly. She was quite thorough when highlighting the features and answered all our questions as well. Thank you so much, the effort was greatly appreciated!

ir
Review №13

Daniela my technician was a very lovely person not only as a technician but as a human. Very serving, I highly recommend this company to anyone looking for a security system, especially if they hire and keep technicians such as she. Thank you mijita for giving me the feeling of making the correct decision in choosing Brinks and Frontline for my home security needs. God bless you and your company. I hope you enjoyed the empanadas. Again thank you Frontline for the wonderful experience I had with your technician.

Ju
Review №14

Daniela was the tech that installed everything and I am really pleased with the service.Every person from this company delivered excellent customer service. Everything was explained every step of the way, which I appreciated being new to a smart home. The equipment and service itself is really mind blowing. Technology has advanced and we all need to catch up! Recommend 10/10.Chick fila of security services!

Be
Review №15

Tech Daniela from Brinks, was professional and friendly. She encouraged me to rate their service as soon as she finished installing the equipment at my home. However, a sensor from my door fell off. I’ve been waiting for months for my Doorbell camera to be installed, which I’ve been paying for. I talked to owner several times asking him to send someone out to install the doorbell camera that I’ve been paying for but he has not come out or sent a technician. I found it unfair how I’ve been paying for equipment I don’t have installed which forced me to call for a cancellation. They told us the cancellation fee was $2,000 and we still had to pay $1,000 for the equipment. The owner does not seem to care about protecting family’s home, but about making sales. Such bad experience!

Jo
Review №16

I just got my security system from Frontline yesterday. I couldnt be more pleased with this company. The service was outstanding. Wonderful people skills displayed! I feel safe with the system installed and Im glad my business went to them. If their service was any indication of how the company carries itself holistically, it is the beginning of a long relationship. Thank you Frontline!

Vo
Review №17

The technician, Daniela, was incredibly helpful, went above and beyond to make sure everything was correctly installed, AND thoroughly explained how it all worked. We are very, very pleased with her work and with our new security system.Highly reccomend!

Je
Review №18

DANIELA WAS AMAZING WHEN HELPING US WITH INSTALLATION. AFTER SHE WAS DONE SHE WENT THE 120% TO TEACH US THE ANALYTICS SYSTEM!! THANK YOU SO MUCH. WE FEEL SAFER NOW WITH OUR ALARM SYSTEM AND GREATFUL FOR THE SERVICE!!

Ow
Review №19

German was a fantastic technician. He was super friendly and helpful with answering questions and teaching us how to use the system. Very satisfied with the installation process thanks to him!

Es
Review №20

We are first time customers with Frontline and our initial visit with Juan Curling, Owner, was amazing. His willingness and transparency in answering all of our questions to put us at ease about switching from our long time current alarm company was a great help in helping us make our decision. Daneila Gonzalez, Installation Tech, was a real pleasure to work with! Her combined professional manner and easy-going personality are EXCELLENT! She put us at ease right away and was very thorough in explaining what she would be installing and even agreed to allowing us to video her while she walked us thru the instructions on how to navigate our new panel😊 Our initial experience was very positive!

Mi
Review №21

Daniella 10 stars she was great. Knew system very well. Taught me and my wife how to use system. Very knowledgeable

al
Review №22

Daniella was awesome and super cool she explained everything very well! She was very knowledgeable and courteous. Great service from her and her trainees.

Sa
Review №23

Today I got my Brinks home security installed. Daniela was a wonderful technician it was a great and fast installation. Also, she answered all my questions & concerns about the system. Good experience overall.

Sa
Review №24

Had a great experience! The tech, Daniela, did an amazing job. She answered all my questions and was friendly. Would definitely recommend their service!

Ve
Review №25

Excellent job. Went above and beyond to make sure all obstacles were explained to us, then proceeded to overcome them. Again, great job. Highly recommended.

Ja
Review №26

Awesome system!!! Very great service and explained how to use system. We were very satisfied with our tech as well!! Thank you very much

Ju
Review №27

As a first time homeowner our experience was a delight Danni and Kevin have a plethora of knowledge when it comes to home security. They have detailed knowledge of what works and what doesnt in one instance, I wasnt happy with the placement of a cable. They went above and beyond to make sure I was satisfied and I couldnt be happier we appreciate the helpful staff and support team of frontline.

Al
Review №28

Frontline assisted me with my old system.... upgraded it and got me back up and running. Superb service and attention to detail

na
Review №29

I have had such an awful experience with this company! I am paying money monthly for a service that NEVER works! I try getting in contact with someone and no one answers my questions or wants to help me with my issue. The owner only cares about the money and not his customers. They tell you if you need anything to call them. They shouldnt say that if they never answer. I cant wait to finish my contract and get rid of this stupid service. And I will tell everyone how bad a business this is!!!!

Jo
Review №30

Great service and friendly staff. Super quick and professional installation! Thanks Alexis Padron and Daniela Gonzalez very happy with your service.

Ma
Review №31

Super fast service. Friendly and professional. Very informative. All my questions were answered.

Lu
Review №32

Everything was picture perfect. Daniela was a real big help. Installation on cameras are well done.

bi
Review №33

German (aka serafin) and his partner did a great job today! It was quick and easy. Thanks!

Ju
Review №34

Owner seems nice. I was interested, because he said fire department sent him out. I was planning on calling him back but when I found out Fire Department doesnt send anyone out. It really upset me.

Ed
Review №35

Daniela did a great job installing everything she explained and answered every question we had!! Thank u so much!

Da
Review №36

The system is working well, and we feel secure having it in our home. We very much appreciate our church for encouraging this decision; and the company for their part as well. Our trust is in the Lord. God bless all of you.

Br
Review №37

Daniela really took her time in explaining to us on how to use the equipment. 100% recommended

Mi
Review №38

Frontline is a great company and has an excellent staff. I spoke to Vanessa and she was very helpful and patient with all my questions. I would recommend this company to anyone.

Ed
Review №39

Dani was extremely efficient and knowledgeable.She was a pleasure to deal with. Try to hire more people like her.

Ju
Review №40

Switching over from vivant, love this new system. Tech was really good. Fast and very professional.

Am
Review №41

Excellent techAnd great explanationsShe was very thorough and walked us through the whole system.

Jo
Review №42

Great customer service. Juan and Daniella were super helpful and answered every single question we had.

Is
Review №43

I’ve never met a better professional than Carlos. I’m glad I chose this company for my home. Highly recommended!!!

El
Review №44

Very satisfied with Bricks team from our salesmen (Alex) to our techs (German) & (Dani) very experienced and knowledgeable with alot of patience and explain to us each step of the way on how to use our new security system.

Ed
Review №45

German and Fil were outstanding. They have great customer services

Fe
Review №46

Amazing customer service really fixed all my problems very special thanks to Daniela Gonzalez for helping me out on all my issues

EE
Review №47

Very professional, loved their prompt service. Will definitely recomend.

om
Review №48

Very friendly n so very helpful people! Love it

La
Review №49

Verry good Technition was very Curtious and very Attentive. To answer Owet Questions

Ma
Review №50

She was very helpful n very nice and did a good job! Thanks Daniela

ch
Review №51

I was very pleasant with the technician the way she was explaining how to use the equipment and very patient

Li
Review №52

I was very pleased with Vanessa as well, I had called Frontline Smart Security regarding a few billing questions and she was very patient & very helpful answering and explaining everything that I needed to understand. She made my headache & concerns disappear, best customer service!

Ma
Review №53

German, he did a good job worked really quick and professionally.

ni
Review №54

Daniela was a great technician very helpful!

da
Review №55

Called Frontline security to get some information, I was very satisfied with Vanessas friendliness and how all my questions were answered. Thank you for the information.

Ge
Review №56

We are very happy both your staff and the outstanding work they preform. Thanks

Lu
Review №57

Great service, Dani provided the best service and explanation for how the system is operated.

Ma
Review №58

If they are still with Central Security Group do not go with this company. I highly recommend you google reviews for CSG and all of the negative reviews are true. Its what Im having to go through right now. Such a horrible security company. Please do your research and dont sign a contract with them.

Sa
Review №59

Daniela was very helpful explaining everything.

ad
Review №60

Bunch of crooks. Never told us it was a 3 year contract.. never trust these peiple.. came to disconnect the system and took their stuff back.. a.c. pad Alram pad and doorbell camera.. and left all the wires out and loose.. Juan curling is a creo and will do wrong if permitted.

Ry
Review №61

What other company gives you the low prices and great feeling of security all in one? I cant think of any other..

Di
Review №62

Frontline Security is the best security service in the RGV. Ask for Gilberto Hernandez, he is the best technician around!

Sh
Review №63

Worst customer service ever.

An
Review №64

Daniela was awesome. Very patient with me.

RF
Review №65

Great friendly professional people who provide great service. Thanks!

Be
Review №66

Kevin did an excellent job perfect

Jo
Review №67

Since I started using Frontline 2 things happened, First, Im saving money compared to Vivint which I used before and second I upgrade my system with a thermostat that i can work it with my phone, and now Im saving on my light bill, They are just AWESOME !

To
Review №68

Install was quick and technician was super helpful

Mi
Review №69

Awesome system:) very happy

An
Review №70

Daniela and German did an excellent job

S.
Review №71

Why pay more? Great Service, the best price !

ce
Review №72

Five stars all the way!!!

Re
Review №73

Very satisfied

He
Review №74

All very well echo. The seller very friendly and tech the same. I would recommend 100%

An
Review №75

Good company we like xq they take the time to explain things well so that we are clear things.

Yu
Review №76

Very good installation and very kind and excellent expletive of Daniela

Pa
Review №77

All super thank you very much brinks.

Jo
Review №78

An excellent installation and information service, totally recommended

Ed
Review №79

Excellent work

Information
79 Comments
4.8 Rating
  • Address:808 E Expressway 83, Pharr, TX 78577, United States
  • Site:http://yourfrontline.com/
  • Phone:+1 956-261-5712
Categories
  • Burglar alarm store
  • Fire alarm supplier
  • Fire protection system supplier
  • Security system installer
  • Security system supplier
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:10AM–5PM
  • Sunday:9AM–5PM
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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