This place is simply great.. I would like to call out Andy and Brandon here … they both went above and beyond to ensure I got the car I want with a definite smile on me. Thanks Brandon for your due follow-up’s and being super nice, patient with me all the time. Thanks Andy for explaining in detail, all the minute details of the deal and helping me all the way. You guys rock !!

What a stress-free experience! Tim was an excellent salesperson and answered all our questions. He made our time feel valued. Andy also worked with us and made us feel confident in our purchase. The team at Chapman Mazda is very customer and buyer focused. We are glad we made our new car purchase with Tim and Chapman.

If you want a new car and are looking for a great crew to deliver……then come to down Chapman Mazda. These guys know their stuff and they know how to get it done. This was honestly one of the best, stress free car buying experiences I’ve ever had. I worked with Bill Lohmeyer as my salesman(this guy is fantastic) and Steve in finance got my deal worked out perfectly with the bank, there were also countless other staff members that were always willing to help when/if needed. I’m definitely coming back here for my next car purchase.

We bought our first Mazda from a different dealership in AZ, and horrible experience. We found Chapmans and you felt like you were a part of the family. No pressure, no pushing, so accommodating and doing everything possible to make you happy. I will never go anywhere else! Top notch dealership!

Very pleased with Chapman Mazda! I purchased a used 2019 CX-5 from there after having a poor experience at a different dealership nearby.The team was informative, answered my questions, but didnt force any services or hidden fees on me which was highly appreciated. In a used car market shortage, I find that their rates are reasonable and honest.If shopping for a Mazda, I think the positive reviews of this dealership are valid.

Great experience. Used the Costco program and they were very friendly, thorough, and patient! I took over 3 hours to decide which car I wanted, and I never felt pressured. No need to negotiate, the price was that good. Ive bought 10 new cars in my life, and this is the best way to do it.

AMAZING CUSTOMER SERVICE!!!!! If your looking for a vehicle you need to go see Bill Lohmeyer. He is super helpful.

Chapman is the honest dealer in this area! Jacob is really nice to tell me all the information. They did not play any game on the price and I made the purchase in half an hour in the store. Thanks to Jacob!

Had a really nice experience at Chapman Mazda. Jacob Sayegh is a very smart and bright young man. If you are looking for a new Mazda or pre-owned car ask for Jacob Sayegh at Chapman Mazda he will give you the VIP experience. I will keep buying my cars from Chapman because they have the best customer service and I can always count on them. Till next time!

Purchased my first car here and couldn’t have asked for a better experience! Bill was very knowledgeable and super helpful. I went home happy and with the exact car I was looking for!

My wife actually left a 5 star review on here for this dealer after she purchased her Mazda 3. Over the last 5 years we have had the car serviced at this dealer - and been happy with the result.However, yesterday she came in for an oil change (the car was due for one, and Mazda has a promotion for teachers.) The service writer was irritated and snippy because my wife failed to mention the promotion to him before the service was done - despite the fact my wife mentioned it when booking the service.The worst part is - however - that apparently Chapman Mazda is making up for the loss of sales revenue due to the vehicle shortage by charging absolutely unreasonable prices for service.For example, one line item on the estimate for my wifes 3 was new spark plugs (x4.) This service is very simple. You remove the plastic engine cover (no tools required,) four very easily accessible bolts and connectors to remove the coil packs, and then R&R the plugs. The service at any reputable shop would be charged out at .25 - .5 hour labor. The Spark plugs (factory uses NGK) even with a 50% markup are less than $30 dollars each. The price quote by Chapman for this very simple service was $339.40 dollars.They also quote 239.39 to replace two serpentine belts, and $354.61 to change the easily accessible belt tensioner. $594 dollars to do two maintenance items that should not be booked out at more than 2 hours labor and $150 in parts (with markup.)I checked prices at their competition (Mazda dealer in Phoenix) and Chapman was far and away more expensive. The alignment they quoted us was $50 more than a rival Mazda dealer, for example.I have been a mechanic for over 20 years, and I am a good one. We chose to have her car serviced at this dealer because previously the pricing was fair and the service was nice.They have lost a customer, who not only purchased a vehicle from them, but also chose to have the vehicle serviced there.

Went in there with a typical dealer mindset but came out making good friends.... Harvey the Boss man and his team (Jacob, Lawrence and my friend Billy L. are a great team!). They helped me get my new car and ensured I got it delivered even though it was late in the night. Staff at Chapman Mazda are professional, bunch of good folks and would refer them to anyone looking for the best Mazda dealership in the valley.

Bruce Farr was a pleasure to deal with again yesterday for my service visit. Highly recommend the Chapman Service Department.

My wife and I were looking to purchase a new car but could not make up our mind on the brand or model. After visiting Chapman Mazda, we decided to purchase a new Mazda 6 Signature. Absolutely love the car! The Soul Red Crystal and power passenger seats were the deciding factor for my wife. Had a great experience working with Bill Lohmeyer. He is a very experienced, knowledgeable salesperson who honestly cares about his customers. If you are in the market for a new vehicle, stop by Chapman Mazda and ask for Bill.

Was honestly treated really well here unlike 99% of other dealers. Jacob was so helpful and courteous and even went the extra mile to help with a title issue. I wasnt belittled, talked down, lied to, or anything else like what usually happens at other dealerships. I will definitely come back for my next vehicle purchase. I would highly recommend Jacob and this dealer.

I had the privilege of having Jad Hawat as my salesperson He went above and beyond my expectations to get the car we were looking at in a timely manner. Kept me connected through text, FaceTime and emails. Living 1400 miles away, I had to rely on his eyes and knowledge to let me know about the preowned we were purchasing, he did not let us down!!!I will use Chapman again!Thank for a great transaction!!

I recently purchased a used vehicle from Chapman Mazda. I want to thank Jacob and Tim for making it such an easy process and there was never any pressure to buy the car. I am so happy with my purchase and appreciate the follow up and amazing customer service from start to finish!

I have visited Chapman Mazda a few times, they are very knowledgeable, extremely friendly, and always helpful!The most recent visit was for some coolant, and I got exactly what I needed!

Why is it that this Chapman Mazda dealership does not feel that it is appropriate to honor a customer with the courtesy of a callback as promised concerning a withstanding deal on a Lease? INTEGRITY??

Hands down this was the best car buying experience we have had. Bill L. was so easy to get along with, straight shooter, funny but heard our needs most of all. If you want a positive experience and a guy to entertain while buying a car this your dealership and your guy!!!!

Everything was great! Well rounded and just overall pleasant! My travels from Flagstaff well worth it.

Jacob and Lawrence - thank you! Lawrence found a gem, and it’s all mine! I really appreciate you both taking care of the Ohio transplant!

Had a great experience with Bill, a fellow New Jersey native. He made the process easy and we had a few laughs along the way. Plus, he hooked me up with a reco for a great NY style pizza place that I need to check out ASAP.

This is THE Dealership for MAZDAs! Bill Lohmeyer is THE Man! In my opinion, this is the only certified Mazda dealership in the valley for quality, customer service, professionalism and selection! Ive been using this dealership for over 8 years and they have always remained top notch with customer service and reliability. I would recommend them over any other dealership but Im also biased because Mazdas are the best cars in their class on the road and you get top value and service at Chapman Mazda! Thanks Bill, JP and JS-what a great team! Best all-around experience in Az.!

Mahalo to Bill, Andy & Shawn for your patience with us, as it was such a big investment for us being so far away in Hawaii to get a car for our boys while attending college at GCU.

I had a wonderful experience at Chapman Mazda! Jacob Sayegh was very professional and took the time to listen to what I was looking for. Not only was he knowledgeable, but he truly did care about helping me find a vehicle that worked for me. It was the best experience I had at any dealership, and I would recommend coming here if you want honesty, respect and professionalism. Make sure to ask for Jacob Sayegh, as he will make the whole process easy and stress free. Because of the pleasant experience I had here, I plan on coming back to Chapman Mazda for my next vehicle!!!

This was the best car buying experience Ive ever had. Salesman Bill Lohmeyer, Andy the GM and Huy, Finance all went above and beyond working through my specific situation to get me into an amazing vehicle. The employees all followed safety protocols. They were friendly and very helpful. Because of them Chapman has a customer for life !!!

I had a great experience purchasing a car from this dealership. They are very honest and transparent. Mr. Bill Lohmeyer assisted me exceptionally, he was patient, funny and above all I can see that he tried his best to get me the best deal for the car that I would like to purchase, there was no pressure and he always reach out to give me updates regarding my purchase. I was treated with respect and was not belittled. I also want to thank Mr. Jacob Sayegh for going the extra mile of helping out to drive me back home with my new car as I’m not yet confident to drive alone.

Great experience here. No high pressure. Bill was great! Super nice and knowledgeable. Very great salesman, answered all our questions and wasnt pushy at all and listened to all our needs. Thank you Bill, you were great!

Came here while on a road trip needing my vehicle serviced. This place gave me the best prices and customer service. Bruce was very kind. Very satisfied customer keep up the good work!

Gotta admit, quite dissapointed by dealerships so far. 1st schedule I go for they dont have me written down. Telling me I need to reschedule. Second, was on me. I missed it on accident. 3rd time, (this time). Scheduling an appointment at 2 is apparently too late even though its what was asked for. Seeing as it apparently takes 3 hours (in reality it takes about an hour at most. (I have done it before). And even though I put in my vin, license, etc.. and its been scheduled. They may or may not have the part. So since any of the times before they didnt take down my info, they dont know if they even have the part. If they do, still want me to reschedule since it would take too long..They close at 9:00 p.m. It would be 5 if it took 3 hours right now. Guy came over and scolded me for rushing him while I was calm and trying to be polite. Cracking a joke when possible to raise the mood. He repeated it would take 3 hours after slipping up and saying it would take an hour and a half...Then corrected himself later saying 3 hours. But he could get it done today cause Im lucky they have the one part needed. Then asked if I was heading home or hanging around. I said hanging around and he scolded me saying he leaves at 6 so he doesnt have the time to spare. So, rescheduled 1st time with a woman, was scolded by the old man, lied to by the old man, and hopefully they will have managed to get the job done by the time I finish typing this. I wish anyone* luck who goes here

I have traveled a lot of places and purchased vehicles in multiple states. I have been ripped off every single time UNTIL I met Glen and David at Chapman Mazda. I hit the jackpot when I found them. I feel like we must be related somehow for them to treat me with such kindness. I had a limited budget and strict criteria. David, who is the director, literally called me or messaged me personally every time he came across a vehicle he thought would work for me. I had not even met this guy!! Yet he championed for me. He actively looked. He made everything possible and introduced me to Glenn. Glenn is a special individual. He delivered my car to me. He sat down with me, we talked and he was honest and so personable. I have never experienced such a wonderful crew. I cried when it was all done. I felt valued. I felt loved. They cared. It was amazing. I will never buy a car anywhere else!! I love you guys! I cannot thank you enough for being the kind of people you are.

I was so excited to come to Chapman Mazda and speak with Bill Lohmeyer about purchasing a new car! He made the process so easy and was super friendly! Thanks to bill, I drove off the lot with a brand new 2021 Mazda 3 and I couldn’t be more thrilled! Go see Bill for your new/used car needs! He really knows what he’s doing. And thank you to the rest of the staff for being so friendly and accommodating.

First time customer at Chapman Mazda and I was impressed. I had a situation with my car and called in the morning and was scheduled the same day to figure out the main problem. Bruce is amazing and works efficiently. He is thoughtful and cares. Figured it out quick and even though the part wasnt in got me back the next day to fix my car. Bruce is the best and will be back for all my services.

Bought a car from them today, Jacob Sayegh worked with me and was really easy going, I never felt any pressure at all. He knows the cars well and his appreciation for Mazdas was evident. Hoping to run this new car for a long time, and when the time comes Ill probably be going back to Chapman. Had my old 3 for 10.5 years, super excited for the upgrade today. Think Im a Mazda guy now! Love it!

Bruce has been absolutely amazing along with the people at the Service Department at Chapman-Mazda Bruce always goes above and beyond! I am grateful to have the level of customer service that is provided!

Bill was by far the best sale person I have ever had the opportunity to work with from ANY industry. He is Honest, transparent, fair, timely and has a great ability to communicate.

Chapman MazdaI cant say enough about this dealership. It was the best...I cant say enough about this dealership. It was the best experience I have ever had. BILL and FREDDY were the best people Ive ever met. The sale went smoothly, and the environment was friendly. There was no pressure into getting me something I didnt want. If you are in need of a very reliable vehicle with friendly family oriented people; this is the place to be. They will get you the best deals.

Got a great deal on a new Mazda from Bill Lohmeyer. Love the CX-5..

Was in on 10/25/20 with my son to purchase his first car. We had an amazing experience and they took great care of us. Thank you Chapman Mazda!

Andy the sales manager and Angel was fantastic to work with, Very friendly and knows how to treat their customers right. We bought a pre owned 2018 Mazda CX-5 and had some small dent damage. He gave us a great deal and fixed our dents. Thanks Guys! Mario and Dori

We bought a used vehicle. Very courteous staff would recommend if U need a vehicle 👍👍

Mazda CX9 Service update_7-20-21:As the weather started to reach over 105 degrees in Phoenix, I noticed that when making a hard acceleration from a dead stop, the AC would blow out hot air until I decelerated. I brought the car back to Bruce at Chapman and he said that hed need a couple of days to run a full diagnostic check and they gave me a loner in the meantime. Upon completion of the diagnostic check, Bruce stated that all the vents, and vacuum lines were in top shape but they did have to do a software update. I was skeptical that a software update would fix a perceived AC vacuum problem but the update made a world of difference. My 2019 CX9 AC now works GREAT! The AC works like never before and all AC cooling issues seem to be completely resolved.Once again, service advisor Bruce.... is the best!I had my CX9 serviced for an oil change and the AC system and Freon serviced. The AC was not as cold as I thought it should be. After the completed service I really didnt notice any difference. A service technician was brought out and we drove around a bit discussing how the cars AC works; and still not much if any difference. After explaining my concerns to Bruce, he said, Ill charge you for the oil change only for now and stated that it wouldnt be right to charge for a service that wasnt successful. He then suggested that I drive the car a bit, then park it overnight and then drive again the next day to see if perhaps there was some trapped air in the line and then get back to me the next day. The service stats from the shop indicated that the AC system was in fact producing cooler air but I just wasnt feeling it. I followed Bruces suggestions, and the next day I had some seriously chilly coming out the vents. A business thats concerned about giving its customers positive results and not just taking their money and saying...see ya; is something special these days. Thanks Bruce for caring, youre the best!!!

This is my second purchase from this dealership. I had purchased a Mazda 3 in 2012. It was a pleasure interacting with Nick. He was very patient as I test drove the Mazdas I was looking at as well as answer any questions I had about trims and associated features. He is very knowledgeable of the different trims and their associated features. Elizabeth Gutierrez in the finance department was a pleasure to work with. She made the finance process realitively easy. She did a great job explaining everything.

I was fortunate to work with Bill Lohmeyer when purchasing a new car. Bill explained all the features of the car in great detail and ensured that I got the best deal possible. Ill definitely be back in the future!!

Good people, good deals, great service. Nothing much more to say when you know what you’re looking for. Ask for George and tell him to give you a great deal, make sure you drop my name so we both get a referral credit!

I purchased my first Miata from Chapman from California. Jacob guided me through the purchasing process flawlessly. Car got delivered to me ahead of schedule. Excellent Knowledge and Service!

CX5 owner, not worth owning a Mazda, parts are over priced, service is average and minimal. Mazda Corp. bureaucracy towards customers is insupportable and callous.

On behalf of Alex Sacalis, Bill was a great help good job Bill :)

Really loving our new CX9. Jacob, Harvey, and Stephen were great to work with! Loved how everyone still wanted to help after the sale, unlike the last dealer we used.

Continue to have the best experience with the service department at Chapman Mazda. I normally dont leave reviews but Bruce is one of the best service advisors I have met. Not only is he knowledgeable and helpful but hes friendly and genuinely cares. He presents himself as someone who truly enjoys what he does. Always welcoming. Most recently, we had to bring our 16 year old daughters CX-5 in for an issue. I called Bruce and he walked me through some steps before deciding to bring the car in. We were seen right away and both Bruce and Wayne took care of things while being personable and showing that they care. Im grateful for them especially so my daughter can see what good customer service looks like. As long as Bruce sticks around, well be coming back to him for servicing and anything else.

This was a really fun and chill experience. Im new to the Mazda brand and it was my first time shopping for a SUV. The other dealers I went to were not as helpful or eager to assist me. The staff was all super friendly and personable. I worked with Jacob Sayegh who was super knowledgeable and rolled with the punches. You can tell he loves his car and enjoyed explaining all the cool features. My other interest was a bmw x3 & I went with the CX-5 w/Turbo and its GORGEOUS (and super safe for future potential kids!) Needless to say he made me Mazda fan and customer.

Great experience at Chapman Mazda. love my new Mazda6 it’s a beautiful car and they gave me a great deal. Thanks to Michael Knox and Elizabeth for doing the deal, will always come here to buy Mazda’s. Thanks again!#Zoom Zoom

We purchased a vehicle approx a week ago and service was excellent. Thanks to Cody for all the help especially for staying late for us. We greatly appreciate it. We love our new vehicle

Absolutely amazing service! Bruce Farr made us feel like royalty :-)

Bill Lohmeyer and the rest of the team were courteous and helpful. Bill was extremely helpful. He helped us find exactly the car we wanted! Thank you Bill for going out of your way to give us exceptional service! We had a great experience overall.

Very disappointing. I called ahead 2 times to confirm the vehicle, they said said, (yes hey have it and will get it ready). had to get an uber up there was about 70$ just to find out it was already sold. Then I asked for more cars around the same price range and at the same time i was running the credit since they had a lot of vehicles and found out hose cars had problems or other issues ! now I have a hit on my credit report . how do you advertise this??? I tried to work a deal with them trying to let things go yet they denied me. 1000% will not recommend this to my friends and family.

Bill was very informative very knowledgeable and all in all it was a very pleasant experience

Absolutely go here over Cardinaleway. These guys are way more honest and surprisingly super nice.

OMGoodness...you have GOT to buy a car from these guys!!!!! They bend over backwards to give you a great deal! Jacob & Nick are two wonderful young men (cute too 😉) who really want to close the deal without the pressure...not to say that the big guy in the box (who wishes to remain anonymous) really has a huge heart!❤ Thank you Chapman Peeps for all your faithful help in making this deal awesome! Will be shoppers for life here.

Just bought a 2021 soul red CX-5 and couldnt be happier with the dealer and how I was treated!!Worked with Rob Riley in fleet sales and Elizabeth Gutierrez in finance! Awesome team! No back and forth haggling. Very no nonsense! Thank you for making a typically horrible experience and happy one!Im so glad to be part of the Chapman Mazda family!!

The customer representative Dwayne was very friendly and nice person to deal with.

No hassle to test a vehicle, unfortunately they didnt have the vehicle that we are looking for (trim and color)

I am thrilled with the sales team at Chapman Mazda. They were extremely accommodating in helping me transition from a Mazda 3 to a Mazda CX-5. Not only is the sales team incredible and personable, but the service team is also very friendly and get you in and out for service. If you are looking for a new car, look no further. Plus, these cars have the BEST safety features! They will take great care of you and make it an easy process. Thanks to Daniel, Harry, and Paul for all they did for me during this lease transition.

I would not recommend this place at all, this was my first time purchasing from a dealership and I’m not sure I will ever do it again, my car I bought from them that I’m paying over $400 a month in payments for has had 3 problems in the year I bought, I’ve had to replace the cheap Walmart battery they put in it after a few months of use, then my break sensor went out a few months after that and then take it to the dealership I pay over $400 a month for my “working car” and pay a couple more hundred bucks to get that fixed and the dealership also told me the car would be ready in the morning so I came in around 10AM and the car wasn’t even being worked on yet SMH, so I could either leave and drive 20 min back home and come back in a few hours or wait 3 hours for them to fix it.... Don’t you just love dealerships?, and then just a few days ago, my alternator went out and that’s not a cheap fix for my 2015 Mazda, it makes me so mad how places love to drain your pockets but they don’t like to make sure your car continues to work properly, once you sign those papers they don’t give a damn bout nothin but that paycheck, SMFH companies make me sick, done ranting now.

Its really sad to see some people give negative reviews over a mask. I surely hope these reviews get reviewed. I will be going to them on next week and I feel they have great reviews and people need to stop putting their fears on other peoples business!! Yes its a scary time right now - but to give them horrible remarks over a mask is just insane.

Was a good event. No pressure from sales person, Bill Lohmeyer. Rate him 5 stars and the dealership the same. Bought a two from here tear ago, now we are back.. great job!.

We just bought a car for our daughter there and what a pleasant experience. We worked with Bill Lohmeyer and he was awesome. Good people. Very down to earth and straight forward. We appreciate all the help!

Love love this place, 2nd car purchase and they do all the car services and repairs. Thanks

I am confused by the rating for this place. I called twice to ask about a car, after the first sales person never got back to me. Turns out they add $2000 to their sticker price, then will tell you thats a bargain because the car is worth so much more. With dealers like Carmax, Carvana, and Cargurus, I am shocked that Capmans sales approach is still around.

Bruce was friendly and work was done in a decent time frame. I have always had good service here.

Great service by customer service at Chapman Mazda Bell Road office!! Thx.

I don’t even give this place one star, I went to them to purchase an 04” Honda civic, I put a $1000 down! They used my money to put gps system in the car... and two weeks after having car started having issues. Battery died no warning light, so I bought a new battery $150, turns out alternator was going out. They fixed alternator but did not want to reimburse me for the battery. Car still was not running right and I told them right away. Bank Gag finance company new also of issues .... They did help get car back into the dealer to find new issue, fuel sensors $300 repair and dealership stated I was responsible for repair. I told finance company I was not going to fix they can cave car back ... They got car back but I did not get my $1000 back ! Lemon law does not apply to old of year 04”! They sold the car.... did they fix issues or not? Whom ever bought it next!

Now on my third Mazda through Chapman. Couldnt be happier.

Went on their site to find a used car. Found a Ford Escape that seemed to be a great deal. Car was filthy and on test drive it kept saying oil change needed. 2 big dents on the car that were not listed online or shown. So I tried to get the price down only to be told no and then told on top of the usual fees a dealership charges they charge a $1267 “dealer fee”, I assume they do need to charge that since they can’t even clean their cars. We were also interested in another car but they conveniently said they had misplaced the keys. Total rip-off and I’m reporting them to the BBB as well, be upfront with your pricing don’t put it in tiny print at the bottom most part of your site. You wasted my time, my wife’s, and our 2 year olds. Don’t let them waste your time try Carvana, Vroom, CarMax or probably any other dealership.

We recently bought a 2020 Mazda CX-5 from Bill Lohmeyer. What a great guy. Super personable, great sense of humor, patient, real and honest. If you are in the market for a new or newer used car, he is certainly your guy. Thanks Bill for the great experience!

Brought in our 92 Miata. Wayne helped with recommendations and the service techs gave her some TLC.

My experience from the first email to walking out of the dealership with keys to my new CX5 was absolutely wonderful. Robert Riley provided hands down the best buying experience. I would refer all my family and friends to Robert!

We love this location, we have bought 4 cars here. Great prices, great staff, and no BS. And anything wrong with the car they fix it like the windshield was cracked and one of the back door locks didnt work, but its good now. Also they have in house finance that helps you get in a car.

I had the fortune of dealing with the Fleet Manager Rob Riley, a seasoned professional. He assisted my wife in explaining just what she needed to know to make an informed decision without overwhelming her with a standard sales pitch. That was very important for a senior attempting to master the intricacies of modern auto technology. Mr. Riley was also very transparent in all aspects of the financial side of the transaction. While my intention was to purchase the Mazda CX 5 for my wifes use only, after learning of the capabilities of the vehicle and experiencing driving it some distance home, Ill be keeping the second set of keys close at hand.

For my first car purchase, Bill Lohmeyer was very helpful in making the process as smooth as possible. No complaints from start to finish. Happy to walk out with a Mazda

I just purchased my 5th vehicle here. They have their own bank for financing. The staff are honest and will not lie or b.s. you. If you go, ask for Nick Nicholas. Here is there internet manager for Mazda. Dont go to the other side, Hyundai. Hi to Mazda, and ask for Nick. I promise he will treat you like family.

Took a while to find someone I could communicate with.I perfectly understand that dealerships need to make money:$600 in doc fees is a bit high$1,600 for accessories (door edging, cup protection, tinted windows, and paint protection, also 2 oil changes and 4 rotations)First off what is door edging, also who needs cup protection. Oil changes can be done almost anywhere for very cheap.The paint protection is something you could put on your car yourself that costs less than $100After looking around at various dealerships I found the same car somewhere else $1,200 cheaper. That car offered more for less some how and they still make money out of it.Also Nick Nicholas has been one of the worst sales person I have dealt with.

Dee was very helpful and nice and took his time and show me around and tell me about all the cool features to fit me to the right car. I’m so happy with the car i got and all thanks to him :)

Top notch! Wayne, the Service Advisor, was top notch! In and out with loaner in 5 minutes! Great communication, car was fixed the same day! Randy, the mechanic did a great job! Thank you and you can count on me coming back whenever I need my Mazda3 repaired!

First, I hate writing negative reviews and I rarely do, but I need to in this case. I made an appointment with Mazda Chapman for an oil change on a Friday afternoon. I arrived and was completely shocked that many employees were NOT wearing masks, customers walked in without wearing masks and there were no signs any where indicating the mask mandate. Are you kidding me? We are in the middle of a pandemic. For such a large company, this is completely irresponsible. The City of Phoenix is under a mask mandate so there is no excuse for not enforcing masks at your establishment. Because of this, I was so uncomfortable that I sat outside for three and a half hours in 110 degree weather (at least the table was in the shade) rather than wait inside. My place of employment has better safety protocols than Mazda Chapman, just sad.Finally, when my car was ready, I was told that I needed a new back tire and a small repair above the tire. So between the oil change, new tire and small repair, they were going to charge me over $400!!! I payed for the oil change (which $90 is insane for an oil change) and drove to another establishment down the street and simply payed $150 for a new tire. It turns out I didnt even need the repair above my tire that Mazda was going to charge me $160 for. I almost wanted to cry, I could not believe how much Mazda Chapman was going to rip me off!!! SHADY BUSINESS PRACTICES!I LOVE my 2020 Mazda Cx-5 that I bought in Washington State, but there is no way in hell I will support this dealership and I will tell everyone I know as well not to support them. The only positive is that the older gentleman who helped me with my car was extremely nice and even agreed that I can find a cheaper tire down the road.Please be cautious of Mazda Chapman and especially if you are high-risk, think twice before entering!!

Thank you to Bill Lohmeyer for working with us! I love my new car!

These guys are the biggest scam artists in the valley. They will send you a number and not honor it. Emailing me an out the door number and when I came in they would not honor the deal . Honestly just quite shocking when agreeing upon a number and not honoring the deal we had in place. Never had such a horrible experience when buying a car. Totally dishonest sales tactic, just to try to get you through the door and not honoring the number they had agreed upon before.

Ask for Bill, hell treat you right!

Chapman was a refreshing car buying experience. Other dealrships swarm in on you like vultures getting all your information and pressuring you before you even look at a car. Here at Chapman my salesman Jacob showed me the vehicles, answered my questions, let me test drive and then when I decided this was the car I wanted we sat down to discuss price and only then did I give my information. He even followed up to make sure everything was good with my purchase.

Bill is funny. He cracks joke to entertain us. I would surely recommend my friends to visit this Mazda dealership.

Nick and Rafael in sales are great. Huey in finance, not so much. He just wouldnt take no for an answer to the extended warranty and employed scare tactics to try to get us to buy the warranty. Not cool at all.

I had a great experience and would highly recommend. Look for Bill Lohmeyer, he’s very honest and will work for you!

Had a great experience with Chapman Mazda. Their customer service is great. They followed up later if everything was okay. Sales person was knowledgeable and the manager was amazing.

The whole car buying experience was the best we ever had. Tim the salesman was great as well as Heuy the finance person and Wayne the service advisor took really good care of us. Definitely will go there again.

The A/C blower and resistor went out on my Miata. Wayne and team took great care of us and our car even ordering the required parts ahead of my arrival. Thanks to all for the good work!

**Review Update**Update: Chapman Mazda and I were able to work towards an agreement. They handled my situation with great care and transparency. I really appreciated their efforts and am loving my new car!Buyer Beware: This dealership failed to honor the agreed-upon price that was given twice in writing, once to me via text and another to my email through an online inquiry. Upon arrival, with cash to purchase, the price was off and I didnt feel that the dealership was transparent with me upfront. Fees are understandable within reason, but I draw the line where I feel like I am being taken advantage of. Specifically, new tires installed on the car after the price conversation and prior to my arrival at the dealership with cash in hand based on agreed-upon price. I am posting this to prevent others from experiencing similar issues. Honesty is the best policy and I didnt feel like the staff I met with that day or had been speaking to up to a week prior were behaving honestly.

We definitely had an AMAZING experience with Chapman Mazda and we only have 1 issue! Our salesman was Brian, very friendly and patient. We had called about the 2014 Chevy Traverse a few days before we came in, he had it pulled up for us when we got there, had the carfax out, and everything prepared. We test drove it and absolutely loved it, we needed a bigger car since we have 3 kids, so all the extra room is needed. They worked with us and gave us a hell of a deal and we appreciate everything that they did and all the back an forth they did with us. Only down fall/issue that there is was the A/c DOESNT work! We bought the car “as is” but it almost makes me think did they give us a hell of a deal because they knew the ac didn’t work and just didn’t tell us, probably! We had to go back the next day to give the dealership paper work, everyone who was helping us was there and asked my husband hows the car was and he let them know well the a/c doesnt work, all they said was “man im sorry.” On our way home my son was throwing up in the car because it was just so hot and not cooling down, we live 45 minutes from the dealership. Now after putting 6k down we have to figure out what were gonna do about our a/c since there is no way it can be driven in this Arizona heat. My advice is make sure EVERYTHING WORKS!!!!!

Daniel was great. Very knowledgeable about the various vehicles I was trying to decide between. Pleasant and never pushy. Glad I decided to go to Chapmans Mazda.

Jacob was awesome at getting me a great deal on my new car. He wasn’t pushy at all and made the process super easy. I will definitely be sending friends over to him in the future! I recommend buying your car from him because even after you buy it, he is super helpful with anything you need!