AAA upgraded my alarm panel for 5G a couple of months ago. The installation was okay but I started having problems, weird alarm errors and sensors not working. I called a couple of weeks ago and they said a technician would come out on September 14.Nobody showed up so I called them and they had no record of a service call. The new control panel is a big step up from what I had before but the service has been below expectations.I had an older alarm system that was replaced. Kept the existing sensors. Never had any problems with the old system but this one theres three or four problems that need to get resolved.Door sensor being offline and then coming online, alerts that they did not receive a signal from my town home Etc .

Prompt, professional, and personal! These guys have been great to us. My partner and I moved our business into a new building where there was some AAA Security equipment already installed. They helped us add new cameras and security locks.They also gave us great personal service. They even send invoices for our approval before charging our card. I cant recommend them enough!

Great family business with great people. Ive had other security companies, so I do know the difference. Whether its just a promote response or dealing with a situation that needs attention they are there, no excuses.

Great quality install from professional and friendly technicians!

I have been with other alarm companies and none come close to the service we received from day one. The install was fast and professional and tailored to my needs. It’s been a few years now and the customer service and monitoring is second to none!!! Thanks AAA for all your hard work!

I just received a threat in the mail from AAA that theyre turning me over to collections. They are failing to honor a free month to sign a 1-year contract along with honoring a 25% discount off of a $500 repair bill. And now attempting to force a 2-month cancellation fee. Ive been with Safeguard since 2014. They Were a family owned business but were purchased by a Calif company years ago. Now purchased or merged with AAA. They have poor service response time, no one manning the phones, and for whatever reason unable to correct the system issues that caused repeated false alarms and dropped sensor reads. Ive paid so much money over the years to address service, replacement devices, repeaters, maintenance contracts, and replacement batteries. I needed to change companies. Wanting security and feeling safe are not what you can expect from this organization. Ill be contacting the Attorney Generals Office and the BBB to file a complaint. This is corporate harassment.I do humbly apologize as the confusion rests with your company having a very similar name to AAA who merged or bought Safeguard. My comments about your company are withdrawn. And I am sorry. Im surprised that there arent trademark issues for your company.

Great Company! This is a small locally owned Company, not AAA the huge conglomerate. Very personable and professional.

Such a worst company with termination fee and contracts with auto renewals. I have been with the company for the past 6 years and now I regret with their service to the loyal customers, They dont even want to compliment with a battery. Even when I request for cancellation, they say, it just got auto-renewed in November and I am stuck for another year or I have to pay for all the remaining months. I thought it was month to month after initial 2 years. Such a rip off...

This Company is horrible. I have a highly regulated business that requires a tremendous amount of security. AAA Alarm & Security Inc left us days on end without imperative service from a tech, they were on vacation all at the same time. My business and my employees were all in jeopardy. When I was forced to cancel the contract and incur a tremendous cost when hiring a new security company to ensure I was in compliance with regulations and keeping my employees safe, instead of saying they were sorry, they chose to SUE ME for the balance of the service contract (for which they did not service because I hired another company!!!!) DO NOT EVER HIRE this sub par nasty company for ANYTHING!

My commercial account recently transferred to AAA, within just a week I had the worst experience. I am switching to another alarm company. Just to talk to someone you have to wait 45mins and you will get transferred to another person, who will ask you same questions all over. Worst EVER

Weve been with AAA Alarm since about 2002. Great family owned local business that we get very good service from when we need it.

I left four message. No response. I am choosing a new company for our business today. They are awful.