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GameStop
2501 W Happy Valley Rd #32-1080, Phoenix, AZ 85085, United States
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GameStop
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Jo
Review №1

This is probably the best GameStop location ever. Jill runs an absolutely amazing crew of people. All so very kind, upbeat and knowledgeable. If I ever moved far away from this location, I would still make the trip to see everyone, and give them my business because this location is worth it.

Mi
Review №2

We were on the look for a new game and couldnt find it anywhere. Then we stopped in at this location and sure enough, they had one copy left!Super excited that we found this and just a short distance up the street, we were able to find one more copy of the game! Its a happy gaming night tonight! Thanks GameStop for being awesome.

Ka
Review №3

Been here multiple times always friendly staff. Great with kids of all ages

FI
Review №4

They like to lie a lot nowI seen two stacks of PlayStation 5 in the office when the door was opened. Dont buy at GameStop ever again

Sa
Review №5

Went in to get my baby a Nintendo switch due to her being in hospital so she can have something to do a the girl that helped us was amazing took her time to explain the difference on the counsels I had a great experienceThank you

th
Review №6

Rude manager on shift. Not only was EM rude to me, she was rude to a woman who wanted a simple price match.

Se
Review №7

My 10 year old son likes this location and says the people are nice.

Br
Review №8

Good gaming store. Somewhat pricey but they have a good selection of games.

He
Review №9

I dont have a preference on location, but this one is a good one. Wearing mask and taking proper precaution for covid 19. No wait to get inside. Staff are helpful and very well informed. Very nice in general.

Jo
Review №10

Favorite location, lovely people.

Mi
Review №11

Very clean store 👌Kid friendlyTHE STAFF ACTUALLY PLAY GAMESHAVE SOME KNOWLEDGE AND ARE UPFRONT WHEN THEY DONT KNOW SOMETHINGworth a look very good selection!

An
Review №12

The store lead Jill is awesome! Definitely will be back!

Mr
Review №13

The customer service reps were nice but not as informed as I would of liked.

Mi
Review №14

Love going here every few months I find a great game on sale

Dy
Review №15

I Benn going to game stop for years this store is nice store always good people to.

Ch
Review №16

Nice location. The employees are always nice and helpful.

Ch
Review №17

Ok so I went in with low expectations as Ive have bad experiences with gamestop previously. But this location has dramatically changed my opinion. They went above and beyond to help me leave feeling happy and satisfied. Thanks guys Ill be back again

Ki
Review №18

Usual GameStop stuff but they have awesome staff, very willing to help find what we were looking for and even gave me a couple discounts for my bday.Awesome place

Pr
Review №19

Ordered a game online from their store when I received it and tried to play. The game could not be read and when that issue was fixed it would crash every time I load into the mission

Te
Review №20

Great place for all of your video needs. Great customer service!!

hu
Review №21

Super experience. Staff was attentive as always

Al
Review №22

Awesome sauce

Fe
Review №23

Its Very Helpful for the people who shop un GameStop

Sc
Review №24

The best GameStop in the valley.

Ch
Review №25

Always a great experience. The staff is very friendly and knowledgeable. I drive out of my way to go to this one specifically.

Ni
Review №26

I like going here for muiltiple reasons:- I can always get a gift for my gamer in my life.- I can purchase awesome Pops figures, hats, t-shirts, key chains, blind boxes, and etc.- You can also purchase regular gift cards as well as gaming gift cards.Great place to go have fun and buy awesomeness.

Ph
Review №27

Nice store.

st
Review №28

BUY BOWERS FURY RIGHT NOW

Ty
Review №29

Busy but helpful staff

Do
Review №30

Xmas eve was very busy, unsure of where line was. Store reps were extremely friendly and helpful. Always a great time going to any of their locations.

Se
Review №31

Never been so pressured to buy anything before going to this location. Honestly couldnt have a conversation for more than a minute at the register! Even tried to sell me additional accessories for a $300 purchase.

Di
Review №32

👌

Co
Review №33

Favorite new Game Stop in the area! Very clean and the staff was incredibly helpful as well ask knowledgable about any questions we had.

Ma
Review №34

This location is pretty great. They have a knowledgeable staff and seem to have gotten some of the unruly employees out. The manager that came in after the bad era was Sean and he was awesome about taking care of the customers and keeping the right employees around, they slowly went uphill when he took over. I recommend taking to heart any advise from Gamestop employees when it comes to hardware, but, to remember game suggestions are based on opinion and you should form your own while listening to others experiences.

Ta
Review №35

Had what I needed. In and out, 3min.

Te
Review №36

Love Game stop. Everything the kid wants all in one great store. Super friendly and helpful staff. Love the pre owned selection as well.

Ti
Review №37

Great Store! This is our local favorite. My sons and I frequent often and they always have a great selection and are well stocked. We called to see if the new Ocean Shadow XBOX1 controller was in stack and they had one left, which they held for us for pickup. True to their word, it was held for us and we picked up a new copy of Doom as well. After getting home, we tried to install and it appeared that the disk has a factory defect, no scratches or damage, just something wrong with the data layer. Bobby inspected the disk and gave us a new copy without hesitation. The game installed fine after that and Game Stop has a life long customer. Thank you Bobby and GS for great customer service!

Sm
Review №38

Like any reliable nostalgia store, its got your favorite games and ones you never got a chance to get. Even has many collectables than just games. Nuff said!

Me
Review №39

I have never had a bad experience everyone is always helpful and telling us about new sales

Lu
Review №40

There were many good games to choose from but be warned there are a lot of people there on the weekends.

Br
Review №41

Wish they had good prices. They sell you a buy 2 get one for free. For a price that you are still buying the third game.

St
Review №42

We have been to this location many times, the staff are always very friendly and knowledgeable.

Ri
Review №43

I dont remember having any issues here.

Le
Review №44

Good customer service

Ni
Review №45

Got the new xbox and the gentleman who helped us explained how to transfer from the old xbox, super helpful and kind staff

Ca
Review №46

Super nice people really helpful and game me a great suggestion on a game I should get when i didnt know what i wanted ( watch dogs 2 ) I bought it and I actually enjoy playing it unlike some games that have been suggested to me from people at othergamestops

Ka
Review №47

Husband and I went to our local GameStop to trade in a broken Xbox for partial credit for some new games we wanted to by, after waiting in line for 40 minutes-we understand its busy- we are told that without the controller to the Xbox they would not take the console . This was very upsetting for us because my husband was a GameStop employee who worked for the company for years and also knows the game stop policies, so for them to make up such a ridiculous policy out of thin air seem unkind towards us and makes me believe these employees are unknowledgeable about where they work. The manager, whose name I didnt get, said rudely they had worked for GameStop for six years and continued to spout on about how he would never do an exchange without the remote. We said that we would buy our games online this time around,and whenever we decide in the future to buy games also.

Gr
Review №48

GAMER LIFE!

ja
Review №49

Great store had everything I needed and the staff was great as well

Ch
Review №50

This location is great since its close to my house but the sales associate T.J. made my last shopping experience 5 stars. He went above and beyond to help me get a new ps4 controller for my son. Thanks TJ!!

Re
Review №51

Very friendly staff, always helpful and easy to talk to! Love coming here!

Br
Review №52

I mean, its gamestop.Always takes two of thier employees to figure anything out.

Ma
Review №53

Stores service is good but have gotten a few bad games that werent properly tested for the used section. Plus the line is busy most of the time.

Sh
Review №54

Always a helpful & pleasant experience at the Happy Valley/I-17 location.

Bo
Review №55

Its gamestop

PH
Review №56

Line took forever but had a great selection

Mo
Review №57

Fast polite workers ..thank you

Pa
Review №58

Great customer service very polite quick and helped alot thankyou gamestop :)

B
Review №59

Gamestop is still the place to go if your looking for cheap and used games. As always dont expect a whole lot on your trade ins

Jr
Review №60

Staff not friendly, was ignored because employee was too busy talking about a new game with a fellow employee. Walked out after a few minutes.

Je
Review №61

Happy kid

Au
Review №62

Came in at 850 looked around, grabbed a game and went to buy it and since it was after 9 at that point they refused to sell me it.. i hope they go out of business .

Tr
Review №63

Honestly better service than other game stops in town have and plus multiple options another game stops don’t have thank really recommend.

Je
Review №64

Staff is straight forward and honest with customers.

al
Review №65

I called asking for a ps3 power cordThey put me on hold waited 16mn. and they hang up. I called back and no answer. Bad customer service

pa
Review №66

Used a card and the pin still had to show id. Call them on the phone and you either get put on hold forever or they never answer.

Su
Review №67

Long lines. They need more employees.

Er
Review №68

Quick in and quick out, avoid during the holidays. It is always crazy.

ke
Review №69

Its a normal store. Workers are friendly. Plenty of games.

Da
Review №70

Nice store good price on games

ri
Review №71

They are very fast & efficient at this location

Jc
Review №72

If you have unused games and want to trade them in this is the spot. They have a huge variety of new and used games as well as accessories and gaming systems.

Pr
Review №73

Nice store

Ma
Review №74

Employees that are given the wrong information and argue when theyre told otherwise. Nice.

Bh
Review №75

Good customer service. Variety of used games.

Vi
Review №76

Verry fair

Se
Review №77

Average game stop, but the staff is nice.

Da
Review №78

Nice selection and good customer service

Al
Review №79

Pretty good size GameStop.

na
Review №80

No much of a collection in there, regular game stop but Service is good

Je
Review №81

Always friendly and helpful!

Ro
Review №82

Rude shift manager.

Ro
Review №83

Larry is awesome!

Ja
Review №84

Always helpful here

An
Review №85

Always very helpful, ever a disappointment experience.

Ni
Review №86

Very friendly staff.

Sa
Review №87

Always a good time!!

Br
Review №88

Best Gamestop ever!!!

We
Review №89

Very helpful

Ad
Review №90

Great for all ages

Ni
Review №91

Games

Ch
Review №92

Called about 90 times and never answed

Da
Review №93

Easy and Effective

Sh
Review №94

Always great

Mo
Review №95

10/10 service

ju
Review №96

The Best

Information
9 Photos
96 Comments
4.2 Rating
  • Address:2501 W Happy Valley Rd #32-1080, Phoenix, AZ 85085, United States
  • Site:https://gamestop.com/store/us/az/phoenix/5236/happy-valley-towne-center-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 623-582-0287
Categories
  • Cell phone store
  • Video game store
  • Collectibles store
  • Electronics store
Working hours
  • Monday:11AM–6PM
  • Tuesday:12–8PM
  • Wednesday:12–8PM
  • Thursday:12–8PM
  • Friday:Closed
  • Saturday:7AM–10PM
  • Sunday:12–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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