Store was clean and nice, but when I came in with my sister, we were not welcomed. I can see the young lady was helping a customer, but we were not greeted or know that they were gonna help us. Then we waited 3-5 minutes and still didn’t get acknowledge that our presence was there . So we left and she still didn’t say anything.

T-Mobile plant city was by far the best cell carrier experience I had ever had. I had switched from Verizon and I worked with a lovely young lady named Francheska and she was so quick, friendly and professional. The other employees there were also so friendly. Defiantly will be my staple t mobile. Go visit if you hadn’t already!!

Francheska and Steven are bad business and LIERS! They will lie to get you for your money for their commission pay ! They lie about things so they can get you to pay more at the end of the day. The manger there, Sebastian was no help at all not even to correct his work’s mistakes, he just kept up with his workers lies. FRANCHESKA lied to get me to buy two iPhone 13’s and at the end didn’t keep up her word and I WAS gonna have to pay more than what she TOLD me. DO NOT DO YOUR BUSINESS HERE GO TO A CORPORATE STORE.

Sylvia definitely went above and beyond to meet all of my needs. I only had my 12 for a month & she got me my 12 pro max no issue, along with another line and a nice phone for my son. She made sure everything was set up before I walked out the door when in other stores I’d be told it was good to go but have had issues. I was so happy leaving yesterday morning ! She fully explained everything to me. She had great knowledge of what she spoke about and she took all the time she needed with me. Thanks again Sylvia.

Visited the store today with an issue concerning a previously owned phone. T-mobile Rep. Shirley assisted me with getting the issue resolved in a timely and professional manner. Her assistance is greatly appreciated and gives me confidence in returning to the location in the future should any more instances arise.

Sebastian, was SUPER helpful, very polite. He is fantastic at what he does. He’s the store manager. I really like dealing with him and his staff. If you’re reading this, he also speaks Spanish.

I came into this T-Mobile looking for a new plan. Rico immediately welcomed me into the store and did amazing at helping me find a new phone and a better plan. He was amazing and very respectful, he got the job done well

Jocelyn was amazing with helping Me fix my issue. And helping Me tablet

I wanted to pass onto you how lovely your Rep. Francheska was. She explained everything to me and answered all my questions. She was very helpful and knowledgeable.

Great team, quick service.Shirley went above and beyond to straighten my account. Looking around the store their merch has a wide variety and decent pricing from the examples I asked about. Make sure you check it the JBL Party Box. Sounds amazing. A+++

Had experience. Everyone was friendly, knowledgeable, and helpful. Shirley helped me and I ended up with more lines for less than I was paying at my previous provider. Thanks!

I really love this store and especially this young man name Gabe his customer service was awesome! Thanks again!

His service was A1 . Helped us get a hotspot box and got us two new phones for a great deal 💯. All around great service

BEWARE - Do not take ANY sort of complicated issue here. We went in on a sunday to add a line and get a phone. They were out of stock of just about everything so we ordered our phone. We ended up with getting a BOGO deal on the Note 20. GREAT! - wrong! Once the phones arrived we went back to the same store at 6PM. The first thing I stated to the young lady is that I needed to port my old# from ATT over to sprint/tmobile. This was a necessity as my 11 year old needs to be able to contact me. The rep asked for my att account# and pin. I supplied all the info. She proceeded to spend the next 2 HOURS transferring our phone lines, replacing the sim cards that were already in the brand new phones (why i have no clue as they were t mobile sim cards) and all the pictures/contacts from my iphone to the new Note phone. Finally at 8PM she announces that it will take another 45 minutes for the 2nd phone to finish its download. I asked if we needed to stay for that the Rep said no. So i asked if we were all done with everything she stated the phones were done. I then said so my number is ported and we are ready to go. She replies oh no i dont know how to do that and shes never done it before(pointing at another rep). The one and only thing I needed and stipulated at the beginning she couldnt do and waited 2 hours to tell me. Needless to say i was extremely upset and frustrated at this point. We get home and call sprint customer service to get the number ported per the rep instructions.However**NONE OF THE PHONES WORKED**it took us 3-1/2 hours and an ATT phone to straighten out the mess this rep made of our phones!!!!! The sims cards were messed up. Wrong line attached to wrong phone. Old phone not working at all. Etc.

Associates are always super helpful and always has the answers to any question Ive ever had.

All the associates were very helpful I would rate them a 10 out of 10

Most respectful workers and always helping u with any issues you may have.

Great service! Answered all my questions and patient with my complications

Great staff and they make the process easy to get a phone or anything.

This place has 0 customer service. I had my 88 year old father in the store for over 3 hours trying to upgrade his phone.(Saturday, March 6th) He has been a Sprint customer for years. We thought T-Mobile and Sprint merged. We waited our turn for service and picked out a T-Mobile phone, when the representative realized we were Sprint customers. She advised the phone would not work on his network??? What, we thought yall merged.......so we started picking out another phone that would work. Well, she got impatient and started servicing another customer until we made up our mind!! Finally she finishes with him and starts helping us again. Going through all the paperwork and copying of IDs and such. I told her I wanted to pay for my Dads phone and not finance it. Well......she had already pushed all the buttons to finance so she said I could pay the taxes and pay the phone off later. I put my card in and signed for it......the computer locks up. An authorization number for the sale went through. She rudely told me it didnt. She said you havent paid for anything and there was nothing she could do. Most people know that if you receive an authorization number 9 times out of 10 the sale went through. She proceeded to tell me that we couldnt do anything because we did not have a pin number to open my Dads account again and it was locked up for 24 hours because of her screw up!! Sure enough the charge went through. Ive called for three days to get to speak to a manager regarding my refund. Im still waiting on that call back!!! This store is useless!!!

Bryan is the Best thank you so much for your help

TERRIBLE CUSTOMER SERVICE, i live in the area and will not be coming into this store ever again, i rather drive to lakeland where they’re much more customer friendly. I’ve been inside this location 7 different times and they always find a way to give an excuse as to why things can’t be done. If it’s a service issue, they’re quick to dismiss people however if it’s a sale, they’re jumping off the wall happy to assist. I was a manager for a competitor and i would honestly say, that team is in need of serious retraining. TMOBILE OWNER PLEASE DONT REPLY ASKING TO EMAIL YOU, we all know you guys won’t do anything🙃. Fix your customer experience culture, hold your people accountable for the bad service they constantly provide and stop replying the same nonsense to the reviews.

Joceline was so helpful and amazing.. I appreciated all the great customer care I received from her.My experience was so smooth and easy.Thank you!

Joceline was very helpful. And will continue to come back.

Best t mobile by far!! They were so nice!!

Went to kiosk for help. Said go to a Corporate store. Did that waited 20 minutes to talk to someone. They said to call customer service. Been on hold for 30+ minutes.....

This T-Mobile store is terrible. I went in to buy a sim card and after waiting for 30 minutes they finally found the one I needed and proceeded to tell me that unless I activated the sim card in the store they could not sell it to me. This is not the first time I have waited only to be told they cant help me. The T-Mobile stores in Lakeland are much more helpful and quicker. Its faster to just drive to Lakeland and get help over there.

They were awesome, the whole staff

Aaron was very professional, courteous and knowledgeable! Extremely valuable employee! Thank you Aaron!!!!!!

Good. Jocelyn was great.

I was looking to switch carriers and came to this location and had difficult time with the staff. I had brought my unlocked phone into the store but was made feel like I had to buy a new phone if I wanted to switch carriers. Insisted that I didn’t want a new phone but they kept saying negative things about my phone so I ended up just leaving.

I live in Plant City and every month I have to go to make my monthly payment here and every time I go there they make me wait more than an hour or more!!!!!This is not the first time happened to me.I told them that is crazy!!! How is possible that!!! Somebody have to do something about it! Because most of the people always are there to get a new plan or new phone and always take a lot time to do those things.Why not just can take the payment, that will take only couple minutes and they can continue taking their time with the other costumers that are getting new phones or doing something else that will take more time.I think this is not fear!

This T-Mobile never gets you in and out with great customer service! it’s not because they are understaffed either because the staff is literally standing around talking and laughing to each other while there’s a long list of people waiting to be served. It’s ridiculous and every single time I go in to pay my bill I’m always waiting for almost an hour! Avoid going to this location at all cost !

We visited T-Mobile on 2/20 to investigate switching carriers. Because we wanted to bring our own phones still under contract (BOGO), we up front disclosed this info and the approximate payoff amounts to find out how much T-Mobile would subsidize our leaving our current carrier. We were happy with the amount the female associate told us and began the switching process up to the moment the young lady suddenly announced that we had to purchase a phone to obtain the subsidy. This was the first mention of a purchase requirement, and we had been there for at least 20 minutes. We left regardless of any long term financial benefit BECAUSE WE DO NOT LIKE BEING BLINDSIDED! Maybe well return when we own our phones, and there will be no more surprises. Or . . . maybe we wont.

My wifes phone just died, would turn on and then go off ten seconds later. Went to T Mobile to replace. We were taken care of by Melissa who I cannot say enough good things about. Even though we could not open my wifes phone, Melissa was able to access all her apps, etc. from icloud and downloaded everything onto the new phone. Needless to say my wife was extremely pleased as was I. Kudos to Melissa. T Mobile is very lucky to have such a great young lady working for them.

I had a great experience today. Aaron went above and beyond to fix a issue I had from a different t mobile location. The manager was also very friendly and made sure I was taken care of. I’ll continue to go to this store and stay with t mobile because of the customer service I received today.

The service is decent, but still glitchy when inside buildings. The main thing I hate is that EVERY time we go in to this store we end up having to wait over an hour just to talk to someone. The workers are helpful but still just annoying waiting around. Plus when we bought our phones we were told we would get a case and screen protector free and 6 months later we found out we were paying on it monthly with everything else we bought. We had no idea because we were told it was FREE. Idk we might be leaving the uncarrier. At first we liked them but now it seems like we are just a number not a customer. I walked in Verizon and was greeted and helped immediately . Just shows the priorities of the company.

I love this store the girls here took care of all my issues they went above and beyond to make me and my family happy with our service thank you ladies! Management is great here!

This particular store has great employees with great knowledge of anything that you need.im totally satisfied customer. Good reception and great phones and tablets.

Awesome service. reps always help me when i come in with any questions. Sebastian does a great job at managing the store

The manger is amazing and so is the whole staff. Will definitely be coming here from now on to do business.

Awesome tmobile representative. They greeted me with a smile and asked if I needed any help. I sure received the help and great discounts. Ill definitely be back to this store.

Amazing store love the employees here they are amaxing! They gave me the best deal of my life!! I came from verizon and im super happy i made the switch!

The Tmobile staff was very friendly and helpful especially the manager Sebastian. He came up and greeted us immediately and was able to address and fix the problem I was having with my phone. They were absolutely amazing and if you need any kind of help or cellular service the Plant City Tmobile is definitely the place to go!!!

If I could give this tmobile store in plant city a negative star I would. I guess if you can read and write u can work at this tmobile store. Cuz obviously its the only thing they know how to do.if you go to this store bring flash cards and a drawing board maybe then theyll understand what your trying to explain to them. Thank God they have Google and YouTube other wise theyd be lost in the woods. Tmobile Corp I strongly suggest you train your employees better. And please retrain all your employees at this store.

Employees are awesome here. They took their time to make sure all of my information was tranferred to my new phone! Deffinately the best T-mobile store I’ve been to! 👍🏼👍🏼

TERRIBLE MANAGEMENT! GM Sebastian is refusing to replace the protective glass cover on my phone despite the fact that IT WAS REMOVED BY ONE OF HIS REPRESENTATIVES prior to him going to stockroom only to realize the wrong phone was shipped to the store. On my second trip to store THE SAME REP programed new phone only to call me 30 minutes after I left the store to inform me that he had accidentally given me my old phone back. Wasted my entire Sunday afternoon....28 MILES EACH WAY!! Sorry bout your luck attitude from T-MOBILE customer service AND General manager Sebastion. Smh. AFTER 5 YEARS OF BEING A LOYAL T-MOBILE CUSTOMER I AM SEVERING MY CONTRACT WITH THEM.

Great group of people. Was impressed with the store manager.

Great service every time! The employees and management are so helpful

Service is always great when going in here. Cant remeber the employees name but there is a guy with a beard and glasses he is always super helpful and friendly.

Quite a long wait but the girl was very helpful her name is Elizabeth

Representatives are not knowledgeable of phones but phone sales. I was satisfied with their assistance in finding us the best deal.

If you love good customer service come to this store!

Just paying a bill . Awesome employees !! Very helpful !

Super!

I was helped by Aaron. He was very knowledgeable and solved my problem.

Great management. Worked with me

They are very cordial and very responsible.

All the employees are so nice.

Great service, they work with you

Great customer service.

Great staff was very helpful

Magnificent attention!

Great service here

Very good

Great service!

Friendly and helpful

Amazing

Nice

Excellent work

BETTER GO TO BRANDON ... HERE YOU HAVE ONLY TWO PEOPLE WORKING AND IT WILL TAKE 2 HOURS TO ATTEND YOU ... EXCELLENT SERVICE BUT HEAVY PAST LESS TO LOSE 2 HOURS OF YOUR LIFE.You need to be wait 2 HOURS They do not have enough representatives, they have just 2 employees to help to many clients.BAD !!!!

Very good company

I went for a card and went out buying two phones they understood me very well

This store always treats me very well

Jenial