Brilliant service and a wonderful glass dining table wich I found only in their store.Thank you very much guys!

Incredible service. Ordered table on the Tuesday delivered on the 5th working day. Communication excellent. Delivery man really polite and helpful. Easy to put together. Can not express what a really great company to deal with. Highly recommended

A really good experience with this company. The first time ever using them and I ordered two branded tables that were significant cheaper than other stores. They kept me up to date with all the delivery info and the tables are beautiful. Really pleased with it all. The customer service were really helpful as I placed one order then a second after and wanted to talk to them about just one delivery date, they got back to me ASAP which was great.

Excellent customer service, any delays because of COVID were notified and I was given the option to not go ahead if I felt it was taking too long, so glad I waited as the product is superb quality and looks fabulous in my living room, I would definitely recommend CFS.

Purchased the tan recliner chair. What a bargain for £605! Beautifully upholstered in a lovely colour and far superior to other recliners that I have owned. Sheer quality. I suffer from a an inoperable severed sciatic nerve and the reclining foot rest gives me great comfort. The service from CFS was second to none. I was kept updated on the progress of my order and the armchair arrived ten days ahead of schedule. I would have no hesitation in highly recommending this product. A richly deserved five stars. Thank you too to the highly professional delivery men. All in all top notch!

We are absolutely delighted with our new wardrobes. We would definitely use you again. The white glove service was brilliant. Can I say you surpassed our expectations!The guys rang the previous evening to confirm their estimated delivery time. They sounded very friendly and capable. When they arrived the next day they were amazing.On time, efficient, polite and competent.So, so pleased with the finished installation of the wardrobes.Please, on our behalf, thank the guys again for a professional job really well done.

I can honestly say Ive never used a better Company online. From the ordering through to the delivery and after care the service has been impeccable. The Furniture is good quality comes well packaged so it doesnt get damaged The Company kept me in touch with delivery times and the delivery men were polite and helpful. The furniture was delivered to the room I received a courtesy call the next day to ensure all went well. Hand on heart I recommend this company 100% Thank you!

I’ve bought a dinning room bench. The product was delivered in the time described in their webpage I was updated about my order very often before I received the item. The bench is beautiful, heavy, good handcrafted wood product as I expected. It came well packed, no scratches, it’s just so beautiful and we were so happy that immediately placed a second order for another bench to complete the look of our kitchen. Highly recommended!Cassia

Unfaultable. Kept me updated all the way through. Good communication when the bed arrived, easy to arrange delivery. Followed up once I had to received to check all ok. Bed is great quality. Wouldnt hesitate to use them again.

I ordered a pine king size bed frame. It was easy to order and quickly delivered and I am pleased with the quality. Two minor let-downs; the delivery team delivered the bed at 7.20 on a Saturday morning (luckily I was awake); the fittings delivered were not quite correct - this was quickly rectified and a new set of fittings provided.

Very good company with decent quality furniture. The customer service is always helpful and responses very quickly. We bought a few items of furniture for bedrooms, also a mattress and received everything on time. Absolutely happy! Thank you.

The company were brilliant from start to finish and kept me informed every step of the way. I would recommend them and will use them again. Thanks

First time we have used this company. Telephoned the order through abs they could not have been more helpful. Once the order was placed they kept me up to date with the order delivery date etc. Managed to get the goods earlier and it was delivered on the day as agreed. Amazing service and would thoroughly recommend.

I had been looking at a table over the period of a couple of weeks, watched the table go from £799 to £899 and it’s now at £1007 all in just over a weekThis company like many others uses dynamic pricing, based on how many times a certain product is looked at it will progressively rise in price, I got an email from their sales team asking why I had viewed and left their site, they asked was it the price?I told them it was and explained that it was £799 then now £899I was given the excuse of our suppliers have put their prices up so they had to,Funny how the price went up twice in just over a week, more so on the product I was viewing,£208 in total, A 26% price increaseIf you go on their site set your phone to incognito mode so they can’t raise the price based on your views

Very happy with quality of the side table I ordered and the service, delivery and updates from CFS. Have since ordered another item which was well priced and have received regular updates regarding delivery.

We bought two bedside cabinets and a dressing table and were very pleased with the quality of the pieces. They came very well packaged, fully assembled, look extremely well made and good value for money. The customer service from this company is second to none, from the excellent website through to delivery, we couldnt fault it. Very happy customers!

Very pleased with our purchase of a mango wood bedside cabinet. Its a good solid bit of furniture.. Staff were also very helpful about a slight delay in delivery and did actually telephone me back when they promised to, which is more than a lot of companies do!

Excellent service, we were kept up to date on the delivery, all went smoothly.

Great experience with CFS - super responsive and great customer service. Would recommend!

We have had excellent service from CFS, delvery was within a few days and pronptly delivered on time as promised with no damage,I highly recommend CFS to any prospective customer., their product and service is first class,

Really delighted with my wardrobe which matched some furniture I already had. AND ....it was at a very good price with free delivery! All in formation re product and delivery was accurate and with excellent communication. Thank you CFS.

Arrived on time looks great just what I wanted. Thanks.

We are very pleased with the bedroom Furniture we bought recently. All staff were friendly professional and knowledgeable. The delivery team were also accommodating. A very professional set up very much recommended.

This is the first time I have shopped with CFS and would not hesitate to shop with them again. I received a quality product at excellent value with regular delivery updates and a follow up to check to ensure satisfaction. Their customer service is to be commended. I would highly recommend.

The company have been very helpful. Excellent communication during process. The sofa and chairs are lovely - great price too. Thank you.

Terrifically beautiful, striking product lifts the room. Clearly shows excellent quality and looks lovely against other mirrored items. I’m so pleased !!

Good service.. Reasonable prices.

Purchase a nest of tables which I’d seen for various prices at a range of stores. CFS had them in stock for a much more reasonable price so grabbed them whilst I could. Customer service was absolutely excellent, delivery date was changed a couple of times, however we weren’t bothered as this was only by a couple of days. The tables were delivered in stable packaging with zero damage! Absolute winner! Will 100% be purchasing from here again :) Thankyou so much.

Love my pink bedside tables and the service was fantastic.Will be ordering more from this company xx

I have just received 2 lovely new armchairs from CFS - there was a small delay to the delivery (but this seems to be standard due to Covid) but they kept me informed throughout the process.

Great service, I was kept up to date throughout the whole process. Thank you!

Excellent customer service. I ordered a garden table and although it was delayed, they kept me informed of the new arrival date by phone. As this would be after the date for which I required it, I asked to cancel (which was shortly before it was due to arrive) and they refunded me in full. Many thanks!

Brilliant service from the point of ordering right up until the end. It was a long process due to covid and delivery delays, but they contacted me every month to keep me updated. Once I got the delivery they waited until I had time to unpack and assemble and checked everything was okay before closing the account. Couldn’t have asked for better service, will definitely be using them again!

It was very easy to order from CFS and they were prompt with their delivery. The product was of very good quality!

Hi I reported a small fault with a cushion cover and within a few days a replacement was sent and emails to keep me updated. Excellent customer service. Thanks you

Great service and excellent product quality.

Furniture very nice. Great variety of styles and plenty of choice prices are high though but sometimes you got pay for what you want.

I ordered a dining table and 4 chairs from CFS. They were the best value I could find after comparing across multiple websites.My order was expected to take 3 weeks and ended up available in 2 weeks.Delivery was easy to set up. The boxes arrived in perfect condition.Overall I was very pleased with the service and would happily choose CFS again. My only slight gripe was £30 delivery charge to Glasgow however, the price was still cheaper than elsewhere so still get 5 stars.

Great product, great price. Outstandingly good service. First time I have purchased with CFS and really very good. Yes a little later than originally guided but I’m not sure what hasn’t been delayed in the world we currently live in. The difference with CFS their communication. I have not experienced such communication to advise every step of the way for many many years. Even a call to ask a day after it had been delivered to make sure all was ok.Many thanks.

Great service, very happy with the products I purchased. Excellent quality... Many Thanks.

Excellent company,table exactly as described delivered on time and in good condition.Would not hesitate to recommend this company.

Not only did we save a considerable amount of money, compared to other stores offering the same product, the whole process was efficient and delivery straight forward and on on time.

Staff were very helpful in store. Item delivered nearly 2 weeks before expected so very pleased. Will definitely use CFS again.

Excellent service and communication from CFS . I purchased a sideboard which is absolutely beautiful and even better price in the sale, also the young men that delivered this were brilliant. Highly recommended 5 star service.

Ill never use this company again. Placed an order for a table and after 3 months wait, they cancelled it, despite sending me emails every week informing me of its arrival date and calling me numerous times. I could have bought it from elsewhere during that time. Totally wasted my time but refunded me within a week.

Good price, good contact and very prompt delivery. Very happy with the product and service.

Rubbish inferior furniture. They hide broken parts with cardboard & paper. Check everything over thoroughly when anything has been purchased. Coating came apart on a wardrobe I purchased & wheels werent fixed properly & were broken.

Order delivered well before estimated due date. Delivery guys called ahead on the day to give approx time of arrival. Item had a scratch but I wasn’t to concerned about this. CFS called after delivery to ensure everything was in order I mentioned about the scratch and they were quick to refund £20 for the issue. Overall Excellent customer service from begging to end. Although product was slightly different colour to the image online and the handles did appear different, regardless I would order from them again.

My entire experience from beginning to end was fantastic nothing was too much trouble even when I changed my order mid way it all ran so smoothly delivery was spot on time very polite and helpful delivery men no complaints whatsoever and will again use choice furniture Superstore in the future well deserved 5 stars thankyou so much

Very disappointed. I ordered a marble table from the company, when it arrived my extension wasnt finished so I put the table into storage in a spare bedroom for a couple of months. It appeared well packaged so I didnt check the corners of the table. When I did take off the packaging 2 months later, two of the corners of the table were damaged. I contacted the company but they would not do anything as I hadnt contacted them within a week. Disappointed with the quality for such an expensive table.

DO NOT USE THIS COMPANY. Sent absolutely awful quality furniture for premium prices, requested a refund and 19 days later still not received a refund. All they keep advising is that they have processed it.... clearly you havent if I havent received it 20 days later. I have disputed it and my credit card company are claiming the money back for me :) happy days. Thanks for nothing Choice Furniture, awful quality furniture and also trying to steal money from customers. THANKS :)

This is our second visit to the store. Everything is unique here. Thanks for a friendly service especially to salesmen Hidayat and Steven. We will be visiting again sometime.

Ordered a set of Tallboy mirrored drawers, they were out of stock but I still pursued my order. Had regular updates from the customer service team.They came in early and were delivered within 3 days, packaged amazingly and the product is fab, brilliant customer service, would definitely order again.

Excellent communication from start to finish, delivery arrived exactly as expected. Would recommend as excellent service and products.

Simple product ordering, best price online, great delivery service, day checked, delivery driver phoned beforehand to ensure we were in, product arrived safely and well packaged, great follow up customer service call. Thank you

The furniture i bought was delivered without any issues and it looks and have the same quality as claimed in CFS website.

We had some issues with some of our items and CFS were brilliant. The after sales care is second to none.

Excellent service from this store. From the man in the showroom with whom i placed my order over the phone, to the email updates about delivery and finally to JAy who rang to check that the delivery was ok and that there were no missing parts in the package.

Fantastic company, super fast shipping times (considering production/manufacturing times) amazing customer service, answered all questions I had and called the day after delivery to ensure I had no problems and was happy with my order.

Ordered in February for Delivery in April. It’s now August and we’ve just been told it will be September.Awful customer service and a complete failure to deliver - avoid like the plague.Update: Furniture has eventually arrived at the very end of September. To be fair, it’s really nice and they did offer £150 off but it’s essentially winter now and we spent allsummer lugging a table outside from the kitchen.

Excellent customer service, and the delivery time couldnt have been better for us!Our furniture was delivered in the morning, just before we had to leave for work!

I was really apprehensive about buying from this company due to the mixed reviews but I honestly cannot recommend them highly enough. They were the best price i could find for this lovely table which turned up in excellent condition and within the lead times they quoted. Thank you Choice Furniture Superstore I am really pleased.

2 stars for quality of table delivered, which was good but chairs will arrive 3 months later. Delayed twice now coming from China (Never knew they were being ordered from China). Was told, they will arrive June 1st week, then July 1st week, now end of July they will arrive in the UK and God knows when they will be delivered.... Got £50 refund as apology but does not make up for the 3 month long wait. Misleading lead times on the website. I understand the delay due to covid etc etc but make the changes on the website to show people the correct times .. dont take the money, then keep delaying the order ! and offer pittance as an apology.

Good communication. Delivered on time. Very happy with purchase.

Ordered the urban deco mirrored furniture chest of drawers. Arrived swiftly and on time. Arranged the delivery date online and was texted an hour slot for the delivery day. Great furniture looks really good in the bedroom

Not even worth a starI purchased a dining table & 6 chairs August 2020 it cost me so much money! Promised me 4 week minimum delivery it took months to come when it did its faulty, the marble was damp and yellow ! They wouldnt take it all back, as they are saying we didnt buy as a set which they sold as a set in there show room ! Why would I buy it all from them separately!1 year later we are still waiting for a new table!!! They they keep telling me lies thats its on its way,The service is disgusting and when you ring they are so rude, iv rang so many times and im still waiting, iv never known such a bad company please please avoid 😔 i saved so hard for this table and chairs and Im left with a concrete table they also say is a marble top, which isnt at all! its fake with gloss a top that bubbles if you put anything warm on nothing marble about it.We are now taking legal action but wanted to warn others

Ordered dining chairs, great quality at really good price. One chair was missing fitting but this was resolved quickly, very happy with chairs, price paid, and post sales service.

Scam Company- We will have to get Trading Standards involved.If I could give them zero stars I would. We placed an order on the 14.06.2021, and that it will be delivered within a week. Then it was going to be in the warehouse on 28.06.2021. On the 27.06.2021, they decided to now tell me that the table is not available and will be available in two months. At that point I asked them to cancel the order and send me a refund and because of our business we wanted the table earlier and could not wait until August. You would think this is simple, not with these people, two weeks later non of our money has been sent back to us. At this point alarm bells started ringing, after receiving calls about how sorry they are and that they are genuine company. They said they would offer us a partial refund and send us the table as soon as possible, BUT THEY CAN ONLY OFFER US A REFUND IF WE TOOK DOWN OUR REVIEW ON TRUSTPILOT (This did not sit right with me so I recorded the calls and I have emails). We run a business and because we have lost money as a result of this delay, I thought because they called and seemed like they wanted to help I would give them another chance. They agreed to send me £165 as a refund and this could cover the loss, we incurred from this delay. 7 days later and nothing has been sent, they have sent fake document about how they approved this refund. NatWest confirmed that there isnt a refund from them and that the document or so called evidence is fake and fraudulent. This is a fraudulent company, avoid. The five stars are fake. We will have to involve the authorities in order to get our money back and raise the matter with trading standards.

Unfortunately when the wardrobe was delivered it had a broken slat.When I contacted CFS this was quickly and pleasantly resolved and a replacement quickly sourced and sent

Fantastic service! Ordering was easy and CFS contacted us themselves if any issues occurred. We were sent regular email updates about the status of our order and it ended up being delivered by a team of lovely people earlier than expected. They called us 30mins before arrival.The dining table we bought is absolutely fantastic! High quality and easy to assemble. Would highly recommend.

We bought a table from CFS for almost £500. We weren’t sure about spending so much but we thought it would last and so we went for it. The table is terrible quality. It’s oak and we have a lot of oak in our house from John Lewis and the Cotswold Company, which are all fantastic. This table however, is terrible - it’s so dry that even a dishcloth marks it. We complained to them in June (a few weeks after we started using it) and they now won’t reply to our emails or answer our questions. At one point they said they would give us £20 to buy wax for it, but they never did and we haven’t heard from them. The table came with no instructions to wax it either and we certainly wouldn’t have bought it if we knew it had to be waxed every week for a number of months (not something we’ve had to to with any of our other oak). Their lack of response and rudeness saddens me. I wish I’d gone to John Lewis ☹️.

Orderd a dinning table chairs and coffee table had a chip on a dinning table spoke to customer services issue was resolved next good customer service great products highly recommended will definitely use them in future

They have great furniture and home wares, and the employees are very helpful.

Good Prices, and alot of Choice

Although delivery was delayed due to circumstances beyond the control of CFS I was kept constantly updated on the progress of my order. Extremely pleased with the quality of my purchase. Thank you CFS!

Worst service and quality - customer service doesnt helpI bought a mirrored chest of drawers and it came mobly and damaged - they took ages to send someone to try and fix and they didnt fix it.

Please DO NOT purchase from this company. I am exceptionally disappointed with the service I have recieved in relation to my order. I ordered multiple items of Casablanca bedroom furnature in January 2021. It is now July 2021 and I have still not recieved 3 out of 5 items (Bare in mind I already had the delivery pushed back to May 2021 for these two items I did recieve). Every time I contact them the delivery date I get is pushed back, first it was March, then May, then July, and now the 28th August. They are even saying they have delivered one item to me, when they have not, as they contacted me the day before to say it now wasnt coming. Please note however that this contact was made over the phone so that I didnt have this in writing, and they are now suggesting I have had delivery of this item when I have not. I am really concerned that I have been scammed by this company, they have been happy to take my payment but it has been months and I have not recieved my items.

Very pleased with the service received. In particular the emails and phone calls keeping me informed of progress. Delivery was prompt on the day it was due and delivery men polite and helpful, despite having to adhere to COVID rules. I would highly recommend this company.

Hi,We were reluctant to order as there is a few negative reviews but we all need to consider COVID has had a major impact on supply chain and time frames etc.We are currently doing the whole house up amd used a fee different furniture suppliers amd these have been the most consistent and well packaged quality items.We have done a whole bedroom out with 3 different orders and really overwhelmed by the quality of the wooden olive bedroom furniture and the last 2 final pieces ce this weekend of 2 bedside cabinets amd these were once again fab.We would definitely recommend and will be using them especially as you are very local to where we live which was also nice to use a local firm.One very happy customer 😀.

Beautiful Jali mirror! Excellent customer service! A*****

We received a faulty mirrored chest of drawers. The product was unusable, where the drawers wouldnt even open and close. There were marks everywhere too. We also felt that the product wasnt sold as seen from their website. It looked different on the company website.When the item was delivered, the delivery men left the item upside down in the room of choice. We then had to unpack this ourselves after turning it the right way around which clearly added to the damage on the product.We rang straightaway when we had seen the damage and we were told that someone would come out as soon as possible to collect. It was even quoted that they would try and get someone out immediately. We then found out that the collection date would not be for another week and a half, and had to wait for the faulty product to be collected without recieving any of our money back. We were told that the refund would be actioned within 24hrs, but this did not happen. The business held onto our money for nearly two weeks where we did not receive a refund.The drivers who collected the product were unbelievably rude and disrespectful. I was outside at the time and said Hi as they pulled up and asked them if they were here to collect the drawers. They walked right past me, ignoring me and not even acknowledging I was there. They then entered the house, ignored my partner the whole time and rolled the box out of the front door (it is no surprise that the product was delivered in the poor condition it was in the first place) without saying thank you, goodbye or even acknowledging us again.The customer service was nonexistent, unacceptable and was insulting.We received no compensation for all of our problems and delays with the return of the product, poor customer service and the poor service provided by both their delivery drivers. Id strongly recommend that you consider avoiding this business where possible.

Good online service delivery exactly as promised

Great service. Extra prompt delivery & excellent proct at a very reasonable price. Thanks for all your help.

Great customer service, dining chairs arrived in perfect condition, very happy with purchase. Thank you!

Great mirror and good customer service.

Great customer service would recommend

Dreadful company. My first order (mirrored sideboard) arrived smashed and chipped and then took 6 calls and 8 emails with photos to get them to come to collect.I asked for a replacement which then cost £120 more at my own expense and appeared better quality - however 4 weeks in and it’s fallen apart with a door hinge completely out of rotten and dry wood.More phone calls emails and photos and they’ve just said I have to pay £25 to get it repaired! Not a word of apology for my inconvenience nor the fact I’m unable to use an item that cost £400 just 4 weeks ago now being unusable!Dreadful customer service and I’m highly sceptical of product - feels like a company selling shabby seconds which are not advertised as such. Avoid! The cheaper prices are reflected in dreadful product and non existent customer service!

From ordering my table to receiving it I had regular updates, it arrived as planned I couldnt be more happy.

Delivered my furniture on time and in good condition.

There was a delay initially in getting the item, but I was kept informed at all stages by the customer services team especially Sam!The item arrived superbly packaged and it was a gorgeous glass and chrome plant stand for the hallway!Even better in real life than picture on the websiteThank youI will definitely be a repeat customer!

Good service, helpful and prompt

What a company, terrible service and really despicable communicationWhen I placed my order the company were very helpful and I was pleased with how they handled everything.But the contact after the balance has been paid has been shocking, the delivery did not arrive on the day it was arranged and then came two days later when I was not at home.The company then stated that they had been to deliver the item and it was my fault I was not in to receive it.Absolutely shocking service and a company that I will steer clear of in the future

Worst service! I wouldnt recommend buying from this store.

Good product.

Gorgeous furniture.. huge range, very friendly staff...

Ordered a dining set 8/11, never received confirmation, had to phone 3 times up to today 19/11, to be told no stock until 30/12. Item was on the website as in stock 7 day delivery. This was £1400 furniture.Terrible communication after sale, poor after sales service, misleading stock level. And now have to wait for a refund. I wont be holding my breath

Ordered some dining chairs and they arrived damaged and aside from that, they are really poor quality anyway. Trying to return them and find that the email I was given doesnt work.. the phone doesnt get answered, the website is useless and there is no order confirmation or delivery note available.. very poor service would not recommend

I ordered my product weeks ago, I was told it would be delivered in November as it was in stock. A week before delivery date I get an email saying it is out of stock and won’t be delivered until December, a month later. I have paid for this product when it was in stock and they aren’t meeting conditions of the transaction. Where is the item I bought that was in stock??Further to that, they emailed and said I could have a refund of 50% of the order value for the inconvenience and they would keep 50% for the deposit of the item and then when I get my goods I repay the 50% refund I received to fulfil full purchase price. Have you ever heard a more absurd policy?You inconvenience me by selling me an item in stock, then delay this by a month saying it’s not in stock. Make out you’re offering me an inconvenience refund but I have to pay that back? This creates more inconvenience for me as I would have to go out of my way to pay you back when the goods are received and I receive nothing but having to wait longer for goods I was promised.You offered me a 5% compensation and said you would email me to confirm but I am yet to hear anything from you.I won’t be shopping from here again, sort your policies out and care about your customers.Absurd.

Avoid this company at all costs. They cancelled my order after taking the deposit and lied by saying that the deposit has not gone through after 2 days. They asked me to call my bank to get a 6 digit authorisation code which my bank could not provide as the money had already cleared. I could also see that the money was no longer in my account. they could not answer my questions as to why it was cancelled and even tried to make my guilty by saying that they have families and kids and to remove my 1 star review on trust pilot. When I didnt they cancelled the order even though the manager guaranteed to me that the order has gone through and that it was a misunderstanding and they have the deposit funds. They even suggested that I have placed a large orde and where would I have earned so much money when it was just 2 wardrobes and both my and my husband work full time and we are not young.They are rude, do not know anything about customer service, definitely a call center based in India as they do not understand a word you tell them and cannot form 1 sentence together without grammatical errors. I have asked more than twice for their complaints procedure and they are just deciding to ignore me.I will be reporting them to trading standards as wel as to the Furniture Ombudsman as such a company should not be in operation.

I want to be fair, five stars for the order and delivery more or less on time, the virus now is an excuse everywhere for most furniture company’s . The 4 stars is for the oak bookcase that was more then 300 pounds! We have lots of oak items in the house so we know how oak looks like, that bookcase is maybe 50% oak only. Will do the job and it’s nice but not really fully oak for the money we paid.