Never, and I do mean NEVER, have I ever delt with more professional people that I had with the Plymouth Best Buy team. Mind blowing concern, support & resolution to a situation I was going through. 6 stars wouldnt be enough. TY Ricky & Ravi for your help. You deserve a promotion.

Sean was great! Extremely helpful

I went to grab an NVME drive. Item was in stock and an associate was nearby to assist in getting it. Store was clean and seemed well staffed. Ive never really had a bad experience at this location.

Paul was a gem. He was texting his private friends with Networking knowledge to helpme with an IT issue for my small business. Amazing customer service. A rare find, sadly, nowadays. Well done Best Buy. I would suggest you give Paul a raise. Paul, if they don’t, I have a job for you…..

Always able to find what I need when it comes to hardware for my machine.

Absolute mess at the Geek Squad counter….system is completely inefficient for check in and check out. Guy at the Geek Squad desk is checking people out and doing returns while the rest of us waiting specifically for the Geek Squad must wait. Meanwhile the actual check out employees are twiddling their thumbs as these guys are running around with their heads cut off. Better off bringing your devices elsewhere.

Geek Squad is as useless and carries no more value than the Best Buy name. Made an appointment to have my MacBook looked at. Women couldn’t diagnose the problem because it was completely dead - This was already mentioned in the appointment notes so she clearly left her homework at home or fell asleep in class. Said she couldn’t do anything but could check the internal components. Fast forward 5 minutes and she’s telling me she can’t do it anymore because she has to use a “crowbar” to pry the back off and won’t be liable for scratches. Why are you using construction site equipment to work on computers??? Literally watched a 5 minute video and it doesn’t even look remotely challenging. Bunch of crooks. This is why I go to Best Buy and then buy elsewhere every time.

Nothing like waiting in customer service to check out in line 5 deep while the Rep cant even get anyones attention to help him,

I had done my research ahead of time so I knew which desktop I wanted. I simply told the gentleman, he got it for me immediately, i paid and out i went...no additional sales pitches, etc. They made my life so much easier! I appreciate the respect I received as an older person coming in but someone who was somewhat computer savvy. Interestingly enough, I was assisted by a gentleman of my own age. Excellent experience! This is the third desk top in 20 years I have purchased there.

Geek Squad rules! Aliyah was very good.

I was very disappointed I am a senior citizen I couldnt find what I was looking for and a salesperson sold me a hp computer instead and not the computer I was interested in for more money than I wanted to spend I plan to take it back I hope I can exchange it for what I want

I liked it but I needed help finding a camera some guy pointed me in the right direction but I needed help to get it bcuz the case was locked i found someone he helped me get it and helped me pick out a stand which was nice but the only thing he didnt tell me was to buy a memory card, I really didnt no I needed 1 I kinda thought it came with it I dont know but It would have been nice if he had mentioned it before I left and got on the highway before I realized..

I love Best Buy! My go to spot for all electronics & appliances.

You cant even get a question answered. Unless you put your name on a list at the front of the store. We left the store then came back. Luckily they were not busy at the front of the store. We were able to get assistance from a nice worker. That is why I gave the store 3 stars instead of one.

The line is soooo long 🤣🤣gpus

Every time I go in here I feel like the employees are always watching and following me!!!

Its brick and motor electronics. Hard to find these days. Got good selection, decent clearance, and they price match.

Hard to get help. Didnt seem like there was much stock on shelves. Going down hill. Will be suprised if they are still around in a couple years.

Horrible experience with Geek Squad. Ive spent thousands of dollars in this store. Today I needed my laptop looked at for an issue. O went into the store at approximately 3:30pm. The TV screen in store states 240pm next available appointment (I have picture proof). The representative says the system and the monitor dont match up correctly. The next available appointment is Monday at 3pm. Why couldnt I just drop it off? Its ridiculous that you purchase a plan and you are made to wait. Its ridiculous to state on a screen and it not to be true. Just not helpful.

Too bad they dont allow 0 stars or minus stars

Plenty of helpers, checkout fast and easy. Overpriced, but u know they will have it

I went in to buy a standup freezer and the employee was very helpful and caring about what I needed! Even though I couldnt get one, I will wait and order through them because of my experience!

They dont have much in stock.

Pretty poor pandemic protocols. If you need help shopping for items you have to be entered into a texting system. Supposedly when an associate covering that department becomes available youll receive a text. Its been 8 hours and I still havent received one. I did however flag down a random employee and managed to purchase my new pc after a half hour of waiting.

Always great service. Chris is awesome.

I feel very safe shopping here during the pandemic, the option to have curbside delivery is great! The employees are so nice and very helpful...plan to continue buying most of our tech here.

I called to get information on buying a car radio with instillation. The recording said “we are not taking calls at this location”. That tells me all I need to know. Where is the customer service here?

Friendly staff, clean store, good prices with constant sales

Great experience! The staff was friendly and efficient. Its wonderful to buy from a place where people do their jobs well.

I mean its Best Buy what did you expect?

Always get good service and help when.I need it

Friendly & knowledgeable workers at best buy..

Quinn was very helpful, professional and didnt do a hardsell which I appreciated.

Great customer service clean fast easy glad to see some stores care about the buisness they bring great store bes buy

Wouldn’t exchange a broken product that was sent as a gift because the box was opened. The appliance had never been used because it didn’t work. They said we should talk to the manufacturer instead. Terrible customer service.

They deserve nothing just a star

Always get the best at bestbuy

One of my favorite Best Buys. I shop mainly for games, and they usually have a good deal and selection. If you make an account you can earn $5 dollar coupons good on anything. Worth doing because its free, and your shopping there already. Area seems to be in the midst of stores closing and some new ones opening. Not sure how long its going to last.

Its Big and has friendly staff.

At least they have items in stock. Young sales staff basically reading you the same thing you read off tag what else do you expect these days. Coodoos to the kids for working and not expecting a handout

We went looking for about 8 items, appliances, electronics etc. Associate Eric G (nickname Gonzo) at the Plymouth store was awesome, shared so much info and recommendations. He spent a lot of time with us and set us up with a Sales Consultant appointment- we chose the In-Home option, where we could review all the many options that would fit our requirements. Was a very positive experience, customer service was wonderful and a great selection of brands, sizes and prices.

I was looking for a camera to take good pictures and capture video, but unfortunately I did little to no research. Associate Gabriel took the time to go through what I needed, gave me some options, and most importantly gave me the time to think about it. I left and the very next day, I purchased a Nikon 3500, a Tripod, and a carrying case. As someone in customer service myself, Gabriel Roderick is fantastic at this job and should get a raise. I choose Best Buy in Plymouth over Amazon any day, plus the price is about the same if not better.

Excellent place to buy online and get curbside pick up for a video game that your 10 year old got big mad over because he was just joking when he put it on his list to Santa Claus.10/10 parents would not recommend Christmas shopping for pre teen children.

The team was great and worked well together. We got what we needed with the Orbi mesh wifi system. It was wicked good! Thats for my fellow Mass....

They were very busy yet I had no trouble finding an employee who was excellent on helping me find what I was looking for! Knowledgeable and friendly!

Excellent shopping with lots of selection. Many store associates to assist you. Highly recommend.

Gonza gave great advice for home theature and I for once trust the advice I was given. Good job dude, thank you for your help

Looked at some Sonos speakers this past Sunday and sales rep very knowledgeable and friendly

Best prices. Price match. You are rewarded if you are elite or elite plus. Excellent for IT professionals, you get something back for the money you spend there.

Purchased a TV online for in store pick up. Downloaded the app and went through the on app process when I arrived at the store. No where did it say where to park. After 20 minutes in the lot I pulled in front of the store and noticed other people pulling up for pick ups. After seeing 4 other people pull up and immediately get service I called the store and talked to one of the nerds at the desk. He started by saying are you sure you’re at the right Best Buy? Then he looked out and told me that I was “parked facing the wrong direction”. So basically I was being ignored for 30 plus minutes because I was not facing the right way. Wouldn’t have been too difficult for one of the employees out front to say “hey do you mind spinning around”. First big purchase at Best Buy and definitely my last. If you need to go to Best Buy I highly recommend avoiding the Plymouth MA store.

My transaction went swiftly. But I wish the employee who helped me was knowledgeable in cell phones. I bought the Samsung Galaxy S20, he told me it came with a screen protector, but it didnt. He knew nothing about the phones, but he did try his best, and printed out the specifications for the phone.

Did a nice job during the pandemic returning items and helping customers. I was pleasantly surprised.

Great customer service helping me find a whole home camera system.

OutstandingVery knowledgeable staff

Typical best buy

Did not have a great experience with the Geek Squad here. Were not helpful and were not professional in regards to an iPhone repair reservation. I ended up making a reservation at Apple and had a much better experience with the same repair question.

Jake in Electronics was fantastic. He really heard my requests and accommodated whole-heartedly. He deserves lots of kudos. Thanks Jake!

Great experience

Did curbside pickup they seem to have it under control, took no time at all! Thanks Best Buy workers!

This recent purchase was completed online because of Covid-19. Prior to this all my visits to the local Best Buy have been very good. Excellent staff. Clean organized layout. Competitive pricing.

The best store in the world

I went with my difficult elderly father to replace his TV. After being momentarily taken aback by his deafness and gruffness the salesclerk stepped up and went above and beyond his duty and wound up selling my father a great TV with his ever important headphone jack. I hope he got a commission. He busted his butt and handled the old grouch politely and effectively.

In and out 5 minutes tops rewards card email recipient swipe card out door amazing

Used curbside pickup. Nice store on the inside, standard BestBuy.

If you love electronics how can you not love any Best Buy 😁

I went into Best Buy looking to buy the surface laptop 2 and came out with the best deal imaginable. A man named David assisted me and went the extra mile in every way possible. He told me about the price match offer and even did some research on the best price match for me. He got me all set up with everything I needed and helped me set up a payment plan. He was both knowledgeable about the product and super helpful throughout the whole process. Thank you for such a pleasant buying experience!

Im being nice with 1 star. Had a car stereo problems for a yr, with covid.. went 4 to 5 times, twice in one day. Bought extra warranty, they refuse to say its broken. Will not replace it.

I like this store. Im an elite member, so I do my fair share of best buy shopping. This store generally has what Im looking and its easy enough to find once you get there. Like another review I saw, the people there do watch and monitor you. Its not a wicked busy store though, so any customers they do have, theyre watching to see if they need help. That could be toned down a notch but overall, this is the best store on the south shore

Very friendly staff overall. Store has a chill atmosphere. The guys in the computer dept. are patient, professional, and they know their stuff. Id recommend you inquire about their open box deals-- for whatever youre looking for, not just computers. Sometimes you can get very lucky.

Dartmouth Mass—- Thanks to Matt in the Cell Phone set ups / much appreciated for his customer service ability & patience with Ashley & myself (Karen) — he hooked us up with A-t&t — to stay connected. Thursday afternoon— Thank You — hope your store recognizes your dedication. 🤗

Sat on hold for an hour and accomplished nothing. All I wanted to do was ask a couple questions.

I was helped by 2 very knowledgeable employees today. I never would have found the products I needed to convert my old vhs tapes to digital format from my old video camera without out their assistance. My experience at Best Buy was fantastic. I highly recommend this store.

There ok. If you know what Im your looking for and can tell an employee great. The employees go above and beyond to help their customers very impressed. But if your just strolling not a great place because you are watched like a hawk if your going to steal. Im a huge window shopper and this just made me feel uncomfortable after I made my purchase.

Helpful.. Very pleasant staff.. Help me get exactly what I want.. The only thing is is I returned a product that was perfectly intact sparkling shiny brand new.. And they would only give me a store credit.... But my whole experience was pretty great

Everyone have can be helpful. Couple of things, check online at Best Buy sometimes they the same product cheaper. Just ask BB to match it.Lastly, I wished the geek squad was more people friendly. Im sure they are very smart, but there is no need to talk down to everyone that needs help.

Geek squad customer service and the manager Mike at this location have poor cutomer service skills. They had an emoloyee trainee working alone for a scheduled appointment. He wasnt able to help us and requested we come back 2 days later. Today i arrived as requested and was advised i needed to pay for a part they needed to order that wouldnt be in for another 24 or more hours. Mike and the geek squad staff was patronizing and said i was yelling when in fact i was speaking loudly though my mask. Meanwhile they were difficult to understand because their masks. I have never experienced such poor service. Mike then told me i needed to leave the store and followed behind me like he was going to attack me. If i could give a negative score and still make this review i would.

Very knowledgeable about their products.Tho some employees come across as kno-it-all.

Poor management and customer serviceDate:5/25/20Ordered a laptop for curbside pick upWent to schedule pick up and saw that my order was completed.Someone hacked my email or best buy account and scheduled the pick up. I called the best buy and was informed that a 4 digit pick up pin was given and laptop issued.I informed the hourly staff that according to the best buy website they are supposed to verify my identity at pick up, they just said we verified the pin you have to call cooperate we do not deal with it at the store.I called corporate and had a 3 way call with the store supervisor, the corporate office told the supervisor that they messed up and did not follow company policy of verifying the identity of the person picking up an order and need to take care of the issue. the Store supervisor did not seem to concerned and said he will tell the manager.I get a call from another hourly employee saying the manager will call me the next day, no surprise but I did not get a call.If you can please shop elsewhere the hourly employees do not care and It is apparent they learned this from their poor leadership team

Saved my Christmas, they had tvs in stock. Everyone else in the area was sold out.

Safe and following covid rules

I had an appointment to replace my iPhone battery. They refused to replace my battery because I was running the latest iOS. I was about to buy $80 in accessories as well. Apparently they didnt want the business.

Very well organized. Good prices.

The electronic selection in this store is perfect, with all of the best quality brands. The one downside to this is that products tend to get pricy, but they are 100% worth it when you buy them. If you are having a difficult time finding something, ask an employee and theyll direct you right to it. Always a great time in this store!!

Its best buy so not much to say. But the people are always helpful.

The customer service is excellent.

Walked in. And the gentleman in the computer section got me the SSD I needed, wam bam! Simple, easy, fast.

Nice and knowledgeable people! Ben helped my dad picked a new TV! We could give him 10 stars, but Google Reviews can only go up to 5!

I did not end up purchasing anything...perhaps at a later date...but the staff was extremely informative and accommodating.

Worst customer service ever

Its Best Buy, got it all!

I called on the phone before driving all the way there to confirm they would price match a shipped and sold Amazon Apple EarPods pros. $235 price. Then was told at the register they don’t price match when amazon is out of stock. They can still be purchased at amazon for this price I just have to wait a week for them and I shouldn’t have been told on the phone it could be done. I spend more at Dunkin’ Donuts then the $15 price difference. The one star is for wasting my time which is way more important to me than the money.

Good

Great service !!

Tech saved me a big hassle. I had gone in with a question about a future car starter install. He quickly pointed out that my online purchase was inadequate for my particular vehicle. Though it wouldve worked there were starter kits just for my car. The impression he gave me was I would definitely get a better product and was getting more for my money.

Called for help updating my bios. It was written down I needed help installing a motherboard. I drove 45 minutes to the store and had my time wasted when informed they dont even do the service here on top of the fact that they wrote down my computer problem wrong. Would not recommend their services.

Went to by the DVD of Ford v Ferrari. Sold out. Blue ray in stock. Young man tried to order for us, but he was not allowed to how stupid is that! Best Buy is hit or miss.

Its Best Buy, what more is there to say.

Very nice electronic store they even helped me find an item. Even though I probably didnt look like I could afford it. Good place to get any electrical items and has an exclusive prepaid download code for Pokemon Crystal which I cant find anywhere but here

Customer service is going in the wrong direction here.

I Want to recommend this Best Buy( Chris and Greg in phone activation most especially ) for amazing service. After having issues at the hyannis best buy and being told I couldnt switch from Verizon to Sprint(it was impossible) I was walked through the whole process and these amazing gentlemen spent over 3 hours getting my issue corrected. Chris also personally called a rep at sprint at least 5 times tracking down the issue and I honestly have never seen better service and I am a travel worker. Thank you again guys your amazing!