Employee did a factory reset on husbands phone ( that would not turn on) without saying a word to him and just wiped everything and handed it back.. lost several years of photos and a lot of other valuable information.. and was rude in the process.

Daughter was getting new phone, its taking a while, expensive. Phone still hasnt got service cause of worker ordered or gave wrong sim card. Everytime so far th re was an issue. But finally the guy was nice.

Michael, saved my life today! We all know what it is like when your phone is not working. I went into the store expecting the worst. My phone had been shutting off every 5 mins for the past couple of days. Michael suggested shutting off my phone myself and turning it back on. I thought he was joking because I had been turning it on every 5 mins! But, he was serious so we tried it. Hours later... and my phone hasnt shut off once! Thank you so much! Everyone was also very polite and recommended other helpful backup plans incase that didnt work.

Honest review sorry guys. First I went without service for 4 days because they ported my number to Verizon without confirming that my old phone would be eligible for Verizon service. Then when my new phone did arrive I had to wait yet another day to get it because the managers all called in sick and the staff wasnt allowed to sign out my device to me. I was told I was on an unlimited plan, but I was put on a 5gb data plan. Good thing I got that automated text and changed my plan manually because I was 10% of data away from overage charges. I was also told the device protection plan would be removed and it was not, I also had to do that myself. Im being a little generous giving this review 2 stars because the only thing I can say is it seems like most of the staff here are at least TRYING to do their job, but maybe have not received very competent training. But one staff in particular was complaining about their supervisor right in front of 2 customers as if it were a child who had just been scolded by their parents. Kinda funny, but more so embarrassing and awkward. I guess all I can really say positive about this store is that it is the best this area has to offer, which isnt saying much. Walmart couldnt even figure out how to finance a phone for me, and Snap Mobile completely LOST my last number when they attempted a port over.

New phone locked up.... Very capable staff here; Neekey & Jordan patiently listened, asked appropriate questions and resolved my issues. Could not be more appreciative. They were exemplary in their customer service. True Montana hospitality. Great job!! I heartily recommend them.

Michael, the store manager is not only a kind, polite and knowledgeable person, he’s also a life saver. He saved me by transferring data from a 20 year old iPad to a new one. During my time in the store he was able to help several customers with simple problems. Then, an elderly man walked into the store and was asking for money to give to a homeless man outside on the sidewalk. Michael told the disoriented man this store is not a bank. The man asked again and Michael asked him if he was ok. Michael had seen the man before in the company of his caregiver. Michael knew if the man left he would likely walk into traffic on US 93. He immediately contacted authorities and kept the man engaged until help arrived. A minute later the caregiver came in and walked the man out. Michael canceled the call and finished up with my transfer. He’s a credit to the Verizon store and caring individual. Rare these days. We’re lucky and thankful he’s in Polson.

Truly nice staff, but store is just a pretty kiosk. Only sells phones ... limited supply on extras and NO repairs. Very helpful with free up grade and Bill payment IF using credit card (cash, checks seem to also cause time issues) Upgrade will take 3 hours from start to finish (transfer of info from old phone to new being most timely) IF you could make appointment, might help. Last time upgraded we were left with new trainee to handle everything ... upgrade on our 2 phones and walk in customers. One NEW employee. Well make drive to Kalispell next time our issue is even a teeny bit involved. Again, an appointment with knowledgeable employee would REALLY help!!

Traveling in an RV and needed a better WiFi solution than my iPhone. Stopped into the GoWireless in Polson, MT and purchased a Ellipsis Jetpack. After a couple of weeks of traveling, it turns out that this jet pack gets FAR LESS signal than my iPhone. When my iPhone shows 2 bars, the jetpack has no signal and no service. It’s terrible. I was in Bozeman, MT and tried to exchange it at a Verizon store only to be told that there is nothing they can do with items purchased at a non-Verizon store. They directed me to GoWireless who promptly told me that I missed the 14 day return window by 3 days and that there is nothing they can do. I AM SCREWED FOR A TWO YEAR CONTRACT FOR A DEVICE THAT IS ABSOLUTELY USELESS. LESSONS LEARNED: 1) NEVER EVER PURCHASE FROM GO WIRELESS - if you have to purchase something from Verizon, only do it at a Verizon store, and 2) NEVER EVER PURCHASE A JETPACK - they are useless! The iPhone antenna is bad yet it gets far better reception than the Jetpack. The only time this thing works is when you have five bars. And when you have five bars, you’re far better off using your iPhone personal hotspot!

I can’t say nothing but good about the store and the manager Cheyenne Moore. Cheyenne has gone above and beyond to help me with all my cellular needs. Being a person of poor health and a head injury she takes time to walk me through on how to use my phone. She prepares for my arrival so it’s fast and easy. That way I can make it to my doctors appointments. She even has offered to drop things off at my front door when I am unable to leave my house. She and her staff treat me with kindness and help me sooooo soooo much. If I could leave more stars I would. ✨✨✨Thanks Cheyenne for talking me through my fears. I appreciate your kindness and your keen eye to the smallest details. You truly put your customers first. THANK YOU 😊

Well done. Went out of their way for me

For being short staffed, they did the best they could.

Super pleasant and helpful. Cheyenne & Braden worked together welland cured my Droid problems. Glad they were there, and glad to see everyone wearing masks. Very professional. Thanks!

Cheyenne is amazing and very helpful! This store is fun and very helpful!!

Needed assistance with malfunctioning iPhone under Verizon contract and warranty. Chance was incredibly helpful and efficient. I had a new phone delivered within 24 hours. Went back for setup help and, once again, received fast and effective guidance. Highly recommend.

Terrible service. Called and was put on hold for an hour and a half. No one came back on to talk to me. Maybe time to change service.

Chance was super helpful getting another person onto my phone line. He was knowledgeable about the billing system and upfront about costs. It was my best Verizon experience ever.

Chance was very patient and helpful in helping me select the best phone options as well as taking the time to help get my phone set up and ready to use.

Has the fastest turn over of employees. Must be saying something if theres a new person there everytime you go in.

WONDERFUL group of people here! Friendly, knowledgeable, and supporting. I transferred from Apple to Android. This could have been an epic nightmare to transfer my info and learn the new system, but these guys helped me through it all. Plus, they continue to give me support when I need help.

Cheyenne was very patient and helpful.

I took my friends mother in law who is visiting from Alaska a new phone. I called first and spoke with Cara. She was so polite and professional. When we got there she was amazing. She was knowledgeable and super friendly. I would highly recommend Cara ti any one in the Polson area who needs a phone. Thank you for being fabulous.

Some issues, as I purchased a new phone in the day it was released, but good people.

Chance was incredibly patient and helpful, thank you for helping me find the best plan and phone for me!

The gentleman was very patient and informative and did his job very well

The wireless consultant worker name Chance was highly rude and ignored my question. This was when he wasnt busy by the way. He gave me a mean look and rolled his eyes at me but I will give the other lady credit for being so nice and polite for answering the questions that I had FYI: Im never coming here again. If anything Ill just keep going through AT&T.

I Had the best experience at Verizon. I am so glad that Justin was there to help me that day. He was very helpful and so nice. I was there for a couple hours... he was very patient while I tried to remember my passwords. Thank you so much for your help Justin. You made my day. If anyone needs assistance with their phone, go see Justin at the Polson Verizon.-Kelsey

Josh and Dan were very helpful and cool people to be around, they made sure I was getting the best possible deal I could get.

On vacation from WA and my phone was destroyed. So thankful for the Verizon store in town. Justin was very informative & was 100% in our best interest as a customer.Great service, Great knowledge and so kind.Thank you!

This place is the BOMB! Both JC and Mike have been helpful, patient and knowledgeable. They have set my phone up for me and answered all of my questions with ease. I am recommending this store to all of my friends and family! These guys make it fun.

Helpful and informative customer service personnel. But way to much up sale for me.

Justin and the techno geeks are the greatest!! Assisted in data transfer on Mom’s phone and the transfer was completed with a smile!! Talked with me about upgrades!! Good group of people!! Thanks to all!!

Good people willing to help and go the distance. Very disappointed on how they would not give there manager of three years and long term employee a little more money to have them stay with the company. Instead they will be leaving and there is no one with the knowledge or customer service no how to keep people happy. THEY SHOULD HELP KEEP THERE COMPANY STRONG BY KEEPING GOOD EMPLOYESS WHO CARE ABOUT THERE STORE AND CUSTOMERS

Beyond the best. Helpful patient and super professional. Thank you for all the hard work today.

If I could give zero stars I would. Jeremiah is an absolute jerk. He has been rude to me every single time I’ve been in. He was literally belittling the Verizon corporation to other customers when I was in there waiting. I ended up having to go to Best Buy instead to get what I needed.

Justin is amazing, very helpful, knowledgable and understanding. He has been helping us with our problems right from the very beginning. All the other employees are also very happy to help and knowledgable. I highly recommend this business!

A big shout out to the Verizon store in Polson, I love my new phone. Every time I go into their store theyre always so professional and willing to help. I highly recommend Verizon in Polson, Montana.

Chance is an incredibly rude person. Dont waste your time here.

Cheyenne is so awesome! She hooked it up with the best Verizon deal ever!!!! Best deals and best team Ive seen from Verizon by far

The staff was very kind and helpful. Will definitely come back for any future business. Best phone service Ive had and would recommend to anyone.

Love going to this store! Always super helpful and incredibly knowledgeable. If I ever have questions I can find the answers here. Simply wont go to anyone else, ever.

Jeremiah was so easy to work with! In and out so quick!

Justin and his team here in Polson are amazing. My family has been with Polson Verizon for years and have never been disappointed.Thank you for all your help and professionalism!

I would just like to take a moment and give these guys and gals in Polson a pat on the back. They have exceptional customer service and have spent many hours making sure all my needs are met. I will definitely be back for all my other needs!YOU ALL ROCK!

Arellia did an awesome job. She was professional, fast, friendly, and knowledgeable even when there were some difficulties with my account. Thumbs up!

We are so lucky to have this Verizon store here in a Polson!!! Cheyenne, Justin and Hunter are amazing!!! So knowledgeable and helpful! Thank you!!

If it werent for the next to none customer service by Cheyenne Moore I am CERTAIN I wouldnt be a Verizon customer. ALWAYS willing to take the time to work through the questions. Ive recommended many folks to talk to her only!!

Polson crew was extremely helpful. Got me all setup with 3 new devices. I would recommend this store for all your wireless needs. Great crew!

The staff is very knowledgeable. They bend over backwards to help and answer any questions. This is my go to store from now on! Alisa and JC are awesome!!

Support for new Smart phone is excellent. The on phone support is useless but is packaged w phone insurance. The staff are always willing to help w hard stuff & the stupid stuff too!😘

Had an amazing experience here. Theyre friendly and always smiling. Greatly appreciate their service to us.

For the last months, after moving to Montana, I have going to the Bullfrog Verizon store in Polson. While I have been a Verizon customer for many years, this by far the best service I have ever received. Shandice, the manager and her staff have repeatedly gone out of their way to help me. I strongly recommend this store to anyone looking for personal service.

Okay I came into the store the Verizon store in Polson and spoke with JC. I felt like he has the most professional person that there is! Mike and him both are excellent! I will take everything to the store, I would highly recommend anybody to come to the store and purchase items from Verizon I thank you for your time

Justin set me up with a prepaid phone and service for $30 a month. The customer service is excellent!

Absolutely the best Verizon Ive ever been to due to Justins dedication to making sure you are happy and understand everything.

Polson Verizon is the best

I just want to let Verizon know that ur Polson Associate Justin has been a god. To me..Thank U..

I had an excellent experience at the Polson Verizon store today. staff is very cordial and helpful in making choices regarding. Verizon service plans. in fact were willing to stay past closing time to make sure I was a happy verizon customer.

Raymi - my Samsung Queen of the Universe is the best in the world Samsung World!! Love the IPhone user. 📱

Go see Ysabelle and Justin!! Way better than the Kalispell stores!! No wait and fantastic service!!

Low volume store. 1 attendant. Hard to get their attention.

I absolutely love these guys. Cheyenne and JC were the best help ever. We went in to get an upgrade on our phones and we came out with a free tablet ! Also, they didnt have the Samsung Note 8, so JC drove all the way to Kalispell to get us them ! Talk about amazing service !

It is great and Cheyenne is great and the workers are non political, knowledgeable people unlike some stores.

Excellent experience!!! Chance did great

The people at Go Wireless are amazing and help you with all of your problems and questions you have. They are always happy and have a smile on their face when they help you.

Justin is the best!! Always quick and helpful and willing to go the extra mile!!

It had been awhile since I visited the Polson Verizon store, because the last time I went there, it was a complete customer service disaster. This time (Nov 2017), it was pure pleasure. Cara helped both me and my son upgrade our phones, and she was so pleasant and professional and helpful. I usually dread this type of task, but honestly she made it painless. In addition, the store manager came over and visited with us, answered questions, etc. There were about 4 other sales agents in the store, all pleasant and knowledgeable, some already working with customers and some available for whoever walked through the door. For anyone in the Polson area who had a bad experience about 12-18 months or so ago at this store, PLEASE VISIT it again. No need to drive to Kalispell or Missoula. The crew at the Polson Verizon store is the A-team! Thank you! And Cara really is amazing. I recommend her!

The customer service is awesome!! Professional, friendly, ON it, and very courteous and always there when I need them! Cody and Madi and JC are awesome!!

Great store, Cheyenne provides amazing customer service, I recommend you see her.

Great store, good experience. I gotta new phone

DOUGLAS EMPLOYER MET OUR NEEDS AND MOST CONCERNED SBOUT OUR BUSINESS...

J.C. Is fantastic. The customer service is the best.

Such a great group of folks that work here! Very knowledgeable and extremely friendly!

J.C and Hunter are great! Highly recommend.

Hunter is awesome!!! Polson staff is always willing to help and answer questions!!

Alisa and Jc were very helpful and made the whole experience go by smoothly!

They are so helpful, even opened up early to help me set up my replacement phone.

Hey JC and Polson are awesome!! We got everything I needed!! Thank you Aurelia!!

I really appreciated the great help Janell and Tyler shared with making our new phone upgrades a great experience.

While visiting Polson my phone broke, I went to the Verizon store there and I had the best service, help, information, curtious service from any store anywhere. Thank you Cheyenne and Justin for helping me when my phone stopped working while on vacation, you are the BEST, I cant thank enough!

Shandice did a great job. Im all Verizon service now. I love it!

I loved it..she was more than helpful. Recommend her to everyone.

She was great and very helpful. Shandice was super too!! I recommend this store!

I had a great experience at the verizon store in polson montana! Shandice the manager, has gone way beyond the call of duty helping me with my phone that overheated! Highly recommend this store and Shandice !

BEST VERIZON STORE- BETTER THAN VERIZON!! Shandice helped me with an issue- I was on vacation in Polson, Montana and had some issue with my phone. I didnt know what was the issue, but I needed my phone to work and stay connected with family. Shandice was patient, very intelligent and knowledgeable and got to the root of my issue and offered me a solution that didnt break the bank. At the same time, she had questions from her team and I noticed she made sure every customer coming in was cared for. My mom lives in Polson and I just got her a new Nokia Windows Phone and well be sure to shop with Shandice because we know well get great service.

The employees at the Verizon store are great! They are patient and very helpful!

That noah, hes the best great service every time.

Great service. Fast and friendly. Thank you.

Great service, exactly the help I needed--thanks so much, Janelle!

I received fantastic service in changing a phone number.

Chance was definitely having a bad day today..he needs a course on dealing with customers...

Made it simple! Explained everything to a old guy

Great experience! I would suggest this store to anyone

I loved it the communication and friendly service was on point.

Cheyenne was patient and helpful in setting up my Verizon service !!!

So very thankful for all your help

Terrible service, staff is homophobic, opposed to net neutrality, and gender bias. If you have need of internet or other services, please use Virgin Mobile instead.

Skylar was so patient with both of us as we upgraded our phines!!

Thank you very personable service!

Great Job Chance!

You get the best service ...