Usually going to the dealership is like going to the dentist. Painful but necessary. I just want to thank Mr Garcia and surrounding staff. I have never been more impressed and pleased with vehicle service!!! They made my experience and day. Great to see personality and smiles and people who actually want to help you. They have my business forever!!!

Took my car in for maintenance. Everyone was helpful and friendly. Waiting room was clean. Hand sanitizer available. Showroom was quiet. My car was ready on time and washed. Pricing was good. Coffee machine in lounge plus TVsVery clean facility.

Great experience with dealership. Our salesman, Dan Crowley was fantastic. We had a few small issues that he handled quickly. We would recommend him to anyone.

I purchased a used car for 90K here and they gave it to me FILTHY. I told my salesman over 5 times on several different days that I wanted the car detailed inside and he assured me they would detail the car for me before they gave it to me. When I picked it up you can see how filthy it is from the attached photos. I do not recommend these people as they lied to me and DID NOT keep their word.

Although I did not buy my car there. They treated me as if I was. The work I had done was done promptly and efficiently.

Mark in sales and Jamie and Robert in service are always Excellent. Dale the Service Manager also goes above and beyond. Professional service always at Sheehan Cadillac.

Long story short, they do not do their due diligence on used vehicles before selling them. Shortly after purchasing a used car, the battery died and needed to be replaced (we caught it soon enough that they took care of it).At the first tire rotation, 3 studs on one wheel are severely stripped and need to be replaced. The front tires are worn a lot more than the back two and we need to replace all 4. Both of these wouldve been caught had they actually inspected the tires and/or rotated them.Although the purchasing experience was fine, they clearly dont care what theyre selling you and the individual we brought this up to couldnt care less.

I had an amazing experience with Sheehan Cadillac in Pompano. I have the great opportunity to be taken care of by Bert and he was simply amazing!

Sheehan Cadillac is the American Embassy of Automobiles. I travel over 10 miles to get their great service and expertise on Cadillac vehicles. Ive had maintenance service performed on my car and Ive worked with Jamie who is very knowledgeable and very helpful. The techs do great work and if by chance there is a problem, they will handle it asap. If your looking for a good Cadillac Dealer & good coffee in Florida, this is it!

Carlos Vasquez, body shop advisor, made a great impression on my visit today. Professional and courteous during an inspection after an accident. Pleased with their customer service. Thank you

Service department is quick and professional. Rob Farkas the service advisor went beyond my expectations.

I‘ve been in a lot of auto service departments in my over 50 years of driving many new cars. Some good,some not so good.None compare to Sheehan CadillacFrom the owner,his son or their body shop manager they are great & do great workThe service manager Darrell FreedmanService advisor Jim Reardon & their mechanic Dan are first class professionalsA credit to any company. I always leave there feeling like I got Red Carpet ServiceNot easy to say these days. Thanks guys!

Purchased a 2021 XT6 Sport from Sheehan Cadillac. We live in North Florida yet traveled to Pompano Beach for the selection on hand. Our Sales Rep; Bert Gorman had everything aligned before our arrival. Scotty in Finance had the money end completed in maybe 15 minutes! Our entire process was approximately 1 hour. The car is beautiful. Thanks!!!

This is my 1st Cadillac and my 1st SUV. Ive always been a part of the Rick Case Hyundai family for years and wanted something different this time around. Mark Ferrari is the best, made the process very very easy, I went in, told him what I wanted, and I got it! The customer service of the staff there was GREAT! Everyone is friendly and I like that Mark even sends me follow up emails after I purchased and I recieved a Thank you card in the mail. I already recommended Sheehan to my older neighbor whos in the market for a Cadillac. Thank you guys again for the wonderful experience 🙂

This place is horrible sold two vechicle that I inquired about right up under me...then tell me after the fact I needed to leave a deposit on a vechicle...like really dude....this isnt how u treat a vet

I have worked at the dealership for 31 years. We always cared about the customer. Now I visited the dealership as a customer, and was worried because it was sold to Sheehan, and all the mechanics and management have changed. But not to worry they are just as good if not better. Jim Reardon Is the best servicewriter very professional. I have worked with alot of service managers in my 31 years and Darrell is rated right there with the best, he doesnt stop working he trys to make the dealership better. The mechanic Tony was put under alot of pressure with my truck but handled very professional. One of the best engine and transmission mechanics is Jim Parker, fixed my problem the first time in.

There is a reason why Ive been doing business with this dealership since 2005... Consistent professionalism, genuine care for the customer, first class environment, good people.

Professional and efficient! I was pleasantly surprised with the care the staff took to help me.

I wanted to thank Sheehan Cadillac/Eric Trouillot for helping me purchase my car - I purchased a 2020 Cadillac XT5. The service with my saleman Eric Trouillot was amazing - I was able to purchase my car in less than 1 hour. I was treated with care and was made to feel very comfortable. Thank you and I LOVE MY CAR.

I would not recommend anybody to go to Sheehan caddilac in pompano bch fla they are crooks the service and employees are very rude not a friendly place

I just purchased 2021 Cadillac Escalade. I love the car however, no one knows how to service the electronic (navigation) system of the vehicle. Every time I start the the truck, one particular radio station comes on. I can not stop this from happening. I felt, because it seemed as a trivial matter in their minds. I did not receive the urgency from the services staff that I felt was necessary. Imagine starting your vehicle every day with one particular station blurring out every time. Never having the control to stop it from happening. Frustrating!

I am going to let you know that I have not purchased a car from Sheenan Cadillac yet but when I do it will be from Eric. I am still in the market but with a couple things coming up I explained to Eric about the timing and he was more than understanding. I highly recommend these guys and their attention to your wants and needs.Van Wood

From start to completion of service Jamie Wells was amazing! Called in about our 2013 Cadillac CTS Coupe and he was the one who answered. Jamie was honest as well as accommodating. I ended up showing up a day ahead of when I was suppose to for service (on accident) but he still took us in. He also assisted in a loaner vehicle during the time of service. Within less than 24 hours the car was ready and he was able to get the headlight fixed as well! Thank you so much! I highly recommend asking for Jamie Wells for a pleasurable customer service experience.

Great sales staff. Scott Lynton was great. Scott from finance as well. Very knowledgeable and clear. Thanks again

I was treated like Royalty!! Great experience. I recommend asking for Mark the Salesman and Mark the General Manager. I was able to lease the vehicle of my dreams.

Sal and James were excellent. They made the car buying process quick, easy, and painless. Thanks again!

Absolutely phenomenal dealership. Got me out of my 2018 WRX. Into a CPO 2020 CT5-V very happy with my Purchase. Sal took the time to Explain the benefits between the CT5-V and the CTS-V extremely well: would recommend.

After looking online I found this CT6 for a great price at Sheehan. I requested information online and Eric contacted me and answered all my questions, he was very helpful and straight forward. He left for the day and had Guido take over who was also very helpful and straight forward. I told them what i wanted to spend and they made that happen. I am extremely happy with the service and the vehicle. I would highly recommend both Eric and Guido if you are in the market looking for a new car. 2 thumbs up guys you rock!!!

I havent purchased a vehicle here but I have been in for service and repair over the past few years and been to the collision center once. They make it easy they get it right and are extremely professional. Extremely satisfied

I found a car I had been searching for at Sheehan Cadillac. My son and his wife accompanied me to go have a look at a beautiful 2019 Cadillac CT6-V. The car was displayed in a very neat, clean and spacious showroom with very high ceilings. The salesman Sal, came over to talk with us and answer any questions about the car. Sal was very easy to talk with and presented himself in a very calming and friendly manner. We were encouraged to look the car over, taking as much time as we wanted. When we enquired about starting up the car to listen to the engine and exhaust note the keys were quickly fetched and we listened to the fabulous sounds of Cadillacs best engine ever produced since the 1930s V-16. We spent about an hour and then, we needed to leave for a dinner engagement. At no time did we feel pressured to stay and close a deal and that was a very pleasant experience which I’m grateful for. I left my name and phone number with the Salesman Sal. The next day he texted me to tell me it was a pleasure to meet us and asked if we had any questions, to please let him know as hed get the answers for me. Over the weekend and Monday, I reviewed the car and the many photos the dealer had posted on-line along with getting everything ready if we came to an agreement on a purchase.Late that afternoon, I contacted the salesman with some numbers concerning the purchase and some items I wanted addressed. Sal met with his sales manager and then called me to come in to answer some questions the sales manager had and so they could assess my Cadillac trade-in. We all quickly found we were all satisfied and we would go forward with the purchase. The contract was drawn up and presented, we all signed, I met with the finance manager Scott to close out the finances. Scott was very personable and thorough. He made the whole process very easy, explaining any options for the financing and extended warranty if I was interested. There was no pressure or hard selling and being a good buyer that was very pleasant once again. Soon we neared the end, the car was filled with a fresh tank of premium gas, my license plate was transferred and mounted on the car and I was on my way after only 90 minutes. Thanks to all those from the Sheehan Cadillac who were involved with making my experience a memorable one as it should be.Sincerely, mjdart

Great for Service and Maintenance on your Cadillac from new to antique. Jimmy, Keith, and the entire team is first class. Great Job and A customer for life.

I never seen such bad service in my life. They say everything will be fine before buying than they take their time and never take clients seriously

Bought American, a Cadillac after many years of driving German cars. I am so pleased I did. The quality of the ATS coupe and service team at Sheehan have been amazing. Going out their way to answer any questions and correct any warrantee items required. Be local stay local. You will be happy you did!

My wifes lexus lease agreement is getting expired and Im considering a car right now. They offered me a very helpless seller, Mike. because lease agreement only gets expired in a month and a half, the seller wasnt trying to help me and was being helpless. I was going to ask him to help me look at a XT4, but I couldnt ask him since his face expression showed me that I had to leave and not bother him. Its very disappointing that the first experience with Cadillac was a fail. :(

Treated great, Service on my car and got a loaner while they had mine..

A few weeks ago I brought my Hummer H3 to this Sheehan to get an alignment. This service department was absolutely amazing! Everyone was so friendly and the service manager even came out once the job was completed to meet me and thank me for coming to their business. I will only bring my vehicle to this dealer to get any work done. Their prices were affordable and the service was great!

Our trip to Sheehan Cadillac was absolutely amazing. Their staff advisor (Jamie) was awesome in giving straight forward information about our vehicles, the cost and the amount of time needed to get the job done. The staff in general was courteous, helpful, and friendly. We took 2 vehicles in for maintenance and repairs thinking we would need a loaner, but they repair one in just under 2 hours and we picked up the second one the following day. Outstanding service!!!!

On the phone, they say that you can come for a car and leave a prepayment. And when you arrive, it turns out that the car has already been sold for a long time, they offer to order and wait

Very professional and accommodating great service and highly recommend to all my friends and family

I just inherited a 1 family, 90 deVille that needed some love. Darrell and his team did an amazing job. It runs like new. Couldnt be happier. Thanks!

Recently purchased a Ford Van from this dealership and had a great business to business experience! We appreciate the assistance of Dan with our new van and enjoyed working with their team. Thank you from the Illumination FL Landscape Lighting Staff!

My mom has been going to their repair shop for years. A couple of weeks ago, she went in for routine maintenance, like she always does. Everything was fine until 3 days later when her clutch stopped working. She had to have the car towed back to the shop. When they examined it, they discovered that the clutch had gone out (the fluid was gone) and the steering. She looked on the pay and it said that there was supposed to be a 360 (of similar number) point inspection. So, when you think of an inspection such as that, you’d think they’d check everything. She asked them what the inspection entailed, and no one seemed to give her a straight answer. They danced around it. So, when the estimate came in, everything came up to $7,800. My mom’s car is a 2007. There was no way she was paying that much for a 13-year-old car to be repaired. We both thought it was outrageous what they were trying to charge. My mom had to have it towed to another repair shop. When he inspected it, he and calculated everything in, he charged almost $6000 less than what they had estimated. We were shocked. He did the steering and the clutch, and it took him a day to complete. My mom’s car drives like it’s new. I am so disappointed in Sheehan Cadillac and the way they treated my mother, a loyal customer for years. The way they gave her the run around regarding the inspection and tried to charge almost $8000 for repairs. Only for the customer service associate to tell her “you might as well get a new car”. Are you kidding me! It’s ridiculous how they took no responsibility for anything. If you’re a mechanic and you’re doing an inspection on the car, you should know what to look for and what to inspect. The fact that they couldn’t tell us what the inspection entailed was a complete red flag for us. This isn’t the first problem my mom has had with this repair shop, due to something they messed up again. The owner had to get involved in that. I sure hope it is the last time she ever goes there. I don’t think she will be going back to them after the way they treated her and this situation.

Robert Farkas, service writer, always provides excellent customer service.

Make sure you ask for Paul O (new car sales). Hes the best there is and hell walk you through the process. From meeting the General Sales manager Mike and Scott in finance... they all give you 120% when it comes to customer satisfaction!

Always love the excellent customer care given at Sheehan Cadillac. THank you.

Worst customer service ever. So disappointed! Would not recommend

Sheehan Cadillac is a great dealership. Jim Reardon, our Service Advisor, is always courteous, prompt, and follows up when our vehicle is ready and if there are any delays. He makes us feel special each and every time with any of our vehicle service needs.

Jamie Wells and the entire staff at Sheehan Cadillac provide outstanding service and do everything possible to make customers like myself feel very valued and appreciated. Always go above and beyond to achieve total customer satisfaction . This is a consistent outstanding experience with this Service Advisor and Dealership

I called Sheehan Cadillac, regarding a recall notice, on my daughters 2003 Pontiac Vibe. Jamie took my call, and then Jamie took care of everything! Turns out, there was 3 recalls on the car, all minor but necessary. We just took ownership 6 months ago! Jamie brought a couple of other safety issues to my attention, as well as the immediate need for two tires. He found the size we needed and at a great price too! The car was also washed before being returned. Absolutely would recommend Sheehan Cadillac for any and all service needs! They treated me like i pulled in, in a Cadillac, not a 2003 Pontiac Vibe! You know what I mean! BTW, my car is a Cadillac, but Jamie didnt know that! 5 star service, all the way!! Thank you Jamie!!

Great cars. Great sales teach.

Great dealership, always have a wonderful experience. Very family oriented feeling. Jamie is my advisor and he strives to bring a great Cadillac experience that you would expect from the brand.

I leased my XT5 at the start of the pandemic and I have to tell you that they were absolutely amazing! Mark Ferrari is an extremely professional salesman and I would highly recommend him to my family and friends. Mo made the process of negotiating and delivering the vehicle effortless. A very professional team of people work at Sheehan! I would give 100 stars if I could.

From the time I walked into Sheehan Cadillac to the time I walked out was a pleasurable experience...Mr. Ferrari found the car I purchased within 15 minutes and walked me through to finish my purchase with ease in 2hs.The staff was so nice to me and as it was my birthday...I drove out with a great vehicle....WOW !!Respectfully,Dr. Samuel Laffer

Very surprised at Sheehan, such a reputable dealer and my family has bought a new Escalade & XT4 here. I inquired about a used 2010 CTS-V that I saw posted for $25K, it was still getting prepped, then when I reached back out to set up to see it, it was now $30K. I questioned why, the sales guy replied the price went up because we received a lot of calls on it. It’s equivalent to price gouging or false advertising. Very surprised, may be time to bring my family elsewhere, shady practice.Edit: the response from Sheehan is even worse, it’s due to the fact that they received calls on the car, had nothing to do with the reconditioning process as you can see from my screenshot of our conversation. Words from their rep (the real answer) shame

Jamie in service could be teaching customer service! Professional, patient, excellent communication. Awesome dealing with him and Sheehan Cadillac.

I was so impressed with the personal service I received from Jamie Wells at Sheehan Cadillac today 2/22/20.He was attentive, answered all my questions thoroughly, reviewed my account and service contract recommendations and limits...just all around awesome! Superior customer service and care, a breath of fresh air. I will continue to visit Sheehan Cadillac for ALL my automotive needs. Thank you for a great experience!!

Just went to Sheehan Cadillac service department in Pompano Beach today. My wife got a nail in her front tire and it was leaking pretty badly. I called Jim Reardon in the service department at 3:30. He told me to come down and they took care of the tire. They were exceptional and very nice. We have a four year lease on a 2020 XT4 and will be servicing the vehicle therefor the entire time. Great job Jim. Thank you!

They will roll out the red carpet for you if your buying the service department has always been good and has tried to do right but the dealership and Cadillac company turn their back to you as soon as you buy! Maybe its because I bought an ATS and not an Escalade?

Mark Ferrari was an absolute pleasure to do business with. We spoke with him several times a day over the course of an entire week in deciding what automobile was the right choice for us (in person, on the phone and via text message!). Mark is patient, thorough, knowledgeable and made my husband and I feel very comfortable. It was a tough decision to lease with a new dealership (we had a previous relationship with another Cadillac dealership in the area), but made the switch in large part because Mark was so helpful and pleasant to deal with.General Manager, Michael Kelly also assisted us. He was wonderful, as well. He worked very hard to find us a vehicle in our price range that included the specifications we were looking for.We cannot say enough good things about Mark and Michael. True professionals. We will definitely continue to do business with them in the future.

I have worked with SHEEHAN CADILLAC on 3 different occasions,every time they provided excellent service, I will keep working with them for all my Automotive needs. GREAT JOB SHEEHAN....!!!

We have enjoyed dealing with Sheehan, especially exceptional and the most outstanding customer service in the service department. Jaimie is an asset to the dealership and his genuine professionalism is like no other we have ever dealt with. As always Jaimie, thank you for always going above and beyond . John and Laurie

Great professional dealership. Brought my 05 300k mile Duramax in for an oil/filter change back in December when I was passing through and they had it done same day within a couple hours for a little under $100 and even washed it for me. Thanks guys for getting my truck in so fast and getting it done quickly, not to mention thanks even more for the complimentary wash since it was pretty dirty! I travel a lot so its often important for me to be able to find dealers who can get my truck in same-day with quick turn around time!

Ive been shopping for a new (slightly used) car now off/on for the last year. My last purchase was 12 years ago of a 2002 Cadillac Escalade which Ive practically driven the wheels off of. Having been in the automotive industry for over a decade myself it was a real pleasure dealing with James and Rebecca over at Sheehan.Having been on the hunt for some time I finally came across the perfect car online late on Friday night (window shopping before bed) . James was quick call as requested fist thing Saturday morning. He took the time to go out and get me very detailed pics as asked.I wanted to know of any dings/scratches/tears etc...since I was gonna be hoping on a plane to get down to pickup the car and drive back home.When I arrived James picked me up from the airport (talk about customer service) ! Kudus James! The car was as clean as he has described. I couldnt be happier. I would recommend James and his team to anyone in the market for a new vehicle.Oh and the gentleman in the finance department was made it quick and painless as well.Many thanks to the entire team @ Sheehan Caddy!

Jamie Wells is my service expert. He is very knowledgeable and veryhelpful. I bring my 2 Cadillacs in for service and feel comfortablethat I am getting what is needed to keep my cars running great. Jamieis very helpful with explaining what needs to be done and keeps me informed in a timely manner.Thank for excellent service.Tricia

Jamie in service was excellent. He worked with my extended warranty company, and git my Cadillac repaired at minimal cost. Thanks Jamie

First time at Sheehan. Came in for some recalls as well as a check up on my car. Robert Farkas was a pleasure to deal with from beginning to end. Usually when your car is at the dealer, a phone call from them means “you have a 1000 more problems than you thought when you arrived and now we need you to pay for them”. Sheehan should feel blessed to have someone of Robert’s caliber in their service department. He is honest, efficient, and straight to the point. Only told me the things he recommended and that I needed. No BS from a dealer and that is hard to find. Thank you Robert. Would recommend anyone and everyone to Sheehan.

I am a very satisfied customer of Sheehan Cadillac. I had a pleasant experience when I first purchased my certified pre-owned cadillac and continue to have pleasant experiences. I recently brought my caddie in for maintenance/service and new tires. My husband is VERY picky about tires. Jamie recommended we try the Continentals. He was not pushy, but informative and knowledgeable. Jamie was 100% right about the tires. My car glides on the road, they are quite and feel aerodynamic. We purchased them on a special and couldnt be happier. Every time I bring my car in for anything and I deal with Jamie Wells, service advisor, I have a pleasant experience. I never feel like I am being sold and I am well advised on the service I may/may not need. Jamie is a professional and a gentleman and my husband gives him 5 thumbs up too. Sheehan Cadillac delivers 5-star quality all around. Thank you.

Sheehan Cadillac is the go to Cadillac in South Florida! My salesman, the service dept, the management are ready to help you find and care for your Cadillac. We have been a Cadillac family for almost 70 years, since before I was born.

Terrible service! They said on the phone that there was a car they needed, they had been driving for more than an hour, but there was no car. Then they said that the car had been ordered and would be available in 3 weeks, after 30 minutes of waiting it turned out that this was not the case.

Just purchased another Cadillac from Mark Ferrari at Sheehan. End to end, another World Class experience. Thank you Mark!

^Great customer service. Jamie takes the time to explain what going on with your Caddy. Offers solutions too.

Walked in and was not warmly greeted. Went to the service department to see a vehicle being sold by another dealer that was there for service. I was told to see Keith. After acknowledging I was there I waited for 20 minutes while the 4 other service reps did nothing. Finally, Keith is done with his customer. Keith then decides to attend another customer that just walks in at the last minute fully aware I was waiting for him.I wanted to possibly buy a certified pre owned from Sheehan if this car didn’t fit. I didn’t even bother looking after the piss poor treatment. Horrible customer service.My dad just passed away. I wanted to buy the car as a remembrance of him. As he was a Cadillac owner his entire life. I remember the service was always amazing. Not anymore!!

My shopping at Sheehan Cadillac for several years has been rewarding, and grateful. I will never stop.

I always believed in seeing and inspecting any used vehicle prior to Purchase. But I was out of state and COVID made it difficult for me to come to this dealership.The fact the vehicle is Cadillac certified, and has a good clean Carfax made me go against my own ruleUpon arrival I immediately noticed multiple deep scratches on the body and a large dent on the rear right fender. I considered this might have occurred during shipping, however the shipping documents showed the same defects existed prior to picking up the car.The dealer signature on the shipping document verifies knowledge ofthese same issues.The first drive exposed two other issues:1- Transmissions shuddering and not shifting property2-Cue Screen system freeze and not responding to any inputI have asked specifically about these two issues prior to the purchase and I was assured that the car was in an excellent condition all around and I have nothing to worry about.Obviously, they were feeding me lies the entire time.Learn from my experience and go somewhere else...Good luck,

Always amazing..hands down best place to bring your car in to get service. They are honest with you and go above and beyond..

The staff at Sheehan was extremely helpful and polite in assisting me to find the perfect vehicle. They were able to answer all my questions and guide me through their many amazing options. I was able to test drive the ones I was interested in and they were super patient. Thanks to them my buying experience was stress free and I was able to purchase what I wanted.

Working with the folks at Sheehan Cadillac has been an absolute pleasure. Im not a car buyer, Im actually a vendor providing 360 virtual tours of the location and vehicle interiors, but when trying to determine if a car dealer is professional and fair its more important to see how they act with people who are not buying a car. I know, I was a Car Dealer! Sheehan Cadillac is always professional, polite, and ready to work when I arrive which helps me be more efficient. In other words, they respect my time. All that being said, its a safe bet you can expect to be treated fairly and professionally at Sheehan Cadillac in Pompano Beach, Florida.

My service experiences at Sheehan Cadillac have been exemplary. My service advisor Jamie Wells goes above and beyond to provide a good experience and minimize my wait time at the dealer. Jamie is also very knowledgeable and easy to work with which makes for an overall good experience.

Always a great experience and Robert is a great asset to the company. Thank you for your kindness and customer service.

We purchased a 2019 XT5 Cadillac from salesman Michael Simpson and received excellent customer service from him the entire time we were in the dealership. We had to return 2 days later to finalize everything and received the same treatment - Excellent - AND it was on his day off! We have already recommended friends and family to visit Mike whenever they are shopping for a Cadillac!!!

Excellent place to lease a beautiful Cadillac and use their service department. Friendly and very professional.

Just got the new 2019 XT4 From Sheehan Cadillac.Mark Ferrari, the sales man I dealt with, got me the car that I wanted with the accessories that I wanted in one day in one day and gave me great service They took my old caddy in trade and gave me a very fair deal. They spent hours with me going over all the features with the car and they are still calling me to make sure that I am happy with the car. Nice people great place!

Brought my 2011 Cadillac SRX to Sheehan for a strange noise. Jamie took it for a test drive and within 15 minutes had identified the problem and provided and estimate....I did not proceed with the work and he still gave further direction on a more economical fix.....Will definitely be back

My service provider Robert was amazing ! Super nice and easy going . Everyone else was nice as well my daughter even got a donut while we waited. Thank you Robert and staff

Excellent service but theyre busy all the time, its annoying😠

Update: 12-18-2017: Had to deal with a check engine light issue in a 2013 ATS. Brian G did everything possible to troubleshoot the problem before having to roll it in for service. I know quite a bit about cars, and from what I witnessed, he took every step in an honest and ethical manner. It was determined that it did need service and the problem was covered under my warranty. Best of all, the level of communication and customer relations was better than any dealership service department I have ever experienced. Kudos to Sheehan Cadillac once again.Update: Everything went great. Sheila ROCKS!! They still have a part on back order, but Im sure it will be a seamless process.Initial Experience: Just dropped off a car this morning for warranty work. Sheila is definitely a great Service Rep to deal with. VERY polite and respectful. I hope that the relationship continues on this track. I will check back in, once I pick up the car, to rate the entire experience. Cadillac... thank you for making ownership so much better than Acura... so far, so good.

My experience with Dan and Sheehan Cadillac was unlike any other car purchasing experience Ive ever had. It was patient, genuine, and thorough. I left Dan and the Sheehan dealership feeling like I had made the best decision and it did not take half a day or leave me feeling mentally exhausted in the end. Thank you Dan and Sheehan for an incredible experience and I look forward to sending my family and friends your way. You guys went above and beyond.

I wanted to take a moment to praise the Sheehan Cadillac team for their exceptional service! Jamie and David were so very helpful yesterday when I returned from a business trip to find my battery was dead. They delivered my car to my house after the service was complete allowing me to keep focused on my work commitments that day! So appreciative and grateful for the VIP treatment I received!

^Had my Caddy serviced here. Great place.

Great service, attentive service advisors. They all go out of their way to help customers. Loaner cars usually available for longer services. All work performed by ASE certified techs, some been there for 20+ years.

Excellent service, WOW...Excellent, Did I just say, EXCELLENT, Well that is what I meant from the telephone call for service to the completion of my vehicle being serviced. And I must mention the walk out of the door, back to my vehicle with the rep. Sheila answering all of my questions. I appreciated the warm, and professional atmosphere while waiting for my truck. Everyone was kind and courteous. This is the way that customers should be treated. Hats off to my Cadillac dealership, Bridget Jackson

Jim was friendly and efficient as usual. I didnt have an appointment but he took care of me just the same. Excellent service!

Excellent purchase experience. Both Mos (Sales & Manager) where non-pressure and very friendly.

Everything was done on a timely basis. Jim kept me informed on what was done or what was needed.And I was given a rental that I had wanted to try.I couldnt ask for anything more, except free tires!

This dealership is top shelf. The staff is professional and knowledgeable. My experience with Cadillac dealerships for the past years have been exceptional and I have come to expect nothing less than exceptional service. I know there are choices for Cadillac Services, but I know, Sheehan Cadillac delivers that kind of service. I am a very happy customer.

Was trying to buy a used Escalade from them and they basically told me that because I’m out of state that they are holding on to there cars until the end of the month. I thought they were in the business of selling cars not holding them.

First time to buy from Sheehan Cadillac, definitely not the last time! Mark and Luis are two of the most polite and laid-back car sales manager and sales man that I have ever worked with. They made the deal happen effortlessly and timely. Their attitude and the atmosphere at the dealership is why I would recommend anyone to not waste your time anywhere else!

Bought an Escalade there yesterday, there was an issue with the CUE system not working properly and they got it fixed for me before I drove off the lot which was much appreciated. Giving 4 stars because after I paid for the car they were only willing to put 4 gallons of gas into the tank. Was just expecting more after paying 40k for a vehicle, was almost insulting they would do so little. Would have been better if they just never brought it up!

Sheehan Collision Center repaired my 2017 XT5 after a rear end collision. The manager and his entire staff were beyond professional and the repairs were perfect. At pickup, my vehicle was detailed and smelled like new. I highly recommend Sheehan Collision as well as sales.

DONT BUY A USED CAR FROM HERE! Unless you want your engine to fail after a little over a year. And you know, that’s not their responsibility at this point as they say.. maybe don’t sell cars that catastrophically fail so soon! I thought this was a reputable dealership.. Apparently not. I would never recommend Sheehan Cadillac to anyone and would never buy a car here ever again. This is absolutely unacceptable to buy a car and have engine failure after only 27,000 miles.