I have been ordering parts from Automotive Customizers for the past 3 to 4 years and not once have I had an issue with them. I have had only one problem and that was with a Fidanza clutch I had bought from them. But that was a Fidanza (garbage floating clutch plate) not Automotive Customerizers issue. Great knowledge base and easy to get answers from. Happy with their service and I plan on buying more from them
I recently ordered a Nismo intake from 4x4 Parts. After paying what feels like an absurd $30-40 for shipping, the intake finally arrived a week and a half later. I opened the box and pulled out main intake tube. It was individually wrapped in bubble wrap.After removing the bubble wrap, I discovered that the tube had been gouged and scratched as wide as a credit card. I took pictures and put the tube back in the box. I called 4x4 Parts and explained the situation. They requested pictures, which I sent.After going back and forth with them for almost two weeks, they gave me three options.1: Reimburse me for a small portion of the price.2: Follow the claim process with UPS and try to write it off as damaged in shipping (it wasnt)3: Return the item for a refund (I have to pay shipping)Dealing with them has been nothing short of obnoxious. I was shipped a damaged item (probably sent that way from Nissan). Instead of taking responsibility and fixing the issue, they have tried to push the blame on everyone else.I will not pay another $40 to ship back a damaged item for a refund.I will not try to push the blame on UPS for something that isnt their fault.The box and bubble wrap were completely undamaged.I simply want what I paid for. A non-damaged intake. I will NEVER order from these people again.- High shipping charges- Mediocre customer service
Great customer service, they have really cornered the market for Nissan lifts and accessories
The best
Awesome