Very helpful on getting the vehicle of what you want nice friendly and honest very good place to do business

They say people only post reviews when the experience is bad which is exactly why I’m here. I would give the sales staff here 6/5 stars if I could. Bought my first new vehicle from Jan Hicks, was painless and he went above and beyond to put me in something I could afford with basically zero credit and no down payment so definitely go here to buy a car just good luck getting it serviced here. I’m currently on day 7 of waiting for a call back to schedule an oil change. Called and was on hold long enough to come back around to the secretary prolly 5 times and have to be reconnected. The secretary seemed as troubled as I was at least. The same thing happened last Monday when I first tried to schedule it. I’ll keep you posted on if I ever do indeed receive an oil change or not. This has never really happened before, normally there’s a decent wait to get an oil change but not worse than any other dealership in the world but a week wait to talk to a guy about an oil change is excessive.

I wasnt there to buy a car but I will get my next one from there I had a flat on my Cadillac CTS and didnt have. A 4 way to get the tire off so they were nice enough to loan me one help me out thank you great customer service

Terrible service the service writer suck they literally don’t know what there doing one of the service writers all she talked about was banging sum dood very unprofessional had my child with me highly recommend nobody go there!!!!

Absolutely terrible. Had to go back multiple times for the same issue. Can’t trust the service department. Inconvenient and they are not reliable. I’ve never had such a terrible time at any other dealership.

Great parts department, Lee got what I needed and had me on my way quick.

Unprofessional. Told my mom to come back and bring her husband next time as if she cant negotiate herself. Dont give these greedy people a penny of commission and go somewhere else where people arent sexist

Very nice and professional and very clean place love that place

The people that own Hillis are great people!! Christlike, friendly, helpful and supportive!! Jenny is just super nice!! Love her!! Service people friendly and helpful. Technicians are great!!

I towed a stranded 3500 dodge ram for repair

We were traveling home to Iowa from Arkansas when our Chrysler minivan transmission started acting up. The service department got us in immediately ordered our part, found us a nice hotel, offered to take us to a store if we needed. So helpful. Fixed our van the next morning and on our way home about noon. So helpful and concerned. If I lived there thats where Id get all repairs done at Hollis Chrysler. I cant remember the names of who took care of us, because Im 70 and cant remember anything, but Im sure if you looked at our receipt youll know. They are the best!!!!!! Thanks

Ive bought a few vehicles here from Joe Bancroft, guy treats me right every time doesnt get offended when negotiating price or interest rate, i wll say if pishy sales men intimidates you he is a hardcore salesman men but if you dont like what’s laying on the table you dont have to sign anything.

Great sales associates and very helpful. Will definitely be back.

I took my truck here. They did a diagnostic said it would be around 300. Said it would take less than an hour to fix. My husband spend 7 hours in their office they put the new part on and it didn’t fix the problem. They then said my truck needed re-wired the whole thing quote 6,000-7,000. But then they wouldn’t even guarantee once it was re-wired that it would be fixed. So if you like paying a lot of money and not having the issue fixed I guess come here. I took it to a non Dodge dealership they had the issue fixed within an hour and the truck didn’t need re-wired. I feel like the dealership owes me 300.00.

Got new truck 🚚 and had good coffee had no popcorn in popcorn maker tho😔

Update: We got a phone call some days ago from one of your sales associates asking if we were still interested, my fiance stated we purchased a vehicle elsewhere....well, mid sentence your sales person hung up on him. This cements the fact that I will NEVER purchase a vehicle from your lot. Your sales person needs to understand that hanging up on people when a purchase is done elsewhere is not a way to go. I would LOVE to give zero stars, however, that cannot happen, I will stick with 1 star and not recommend your business to my friends and coworkers to go elsewhere that treat their customers with respect.My fiance was there I believe Monday looking at a GMC truck since he wanted to trade his in. However, the salesman felt as if he was not worthy if having such a nice truck due to the fact that he was trying to sell us some Dodge Laramie and not the GMC. I knew immediately when I was told this it was something to do with commission rather than good customer service...I WAS considering trading my Altima for a new vehicle from this dealership but I know I will get the lukewarm service my fiance experienced since he has been a returning customer several times before.

Great Group of people. Willing to go the extra mile to get you the best deal and service.

The best car buying experience that I have ever had by far! I didn’t have to haggle or feel like I wasted my time! Joe Riley and Robyn Patrick are great to work with and from reception to finance, I had a pleasant experience!

Had a great experience great customer service and did a fantastic job servicing my Jeep Gladiator

Oh my goodness. I cant say enough about this place. The service department was excellent. They had us up and running in no time

I have purchased twice and leased once with Larry Hillis and every experience has been great. I’m always recommending LH to someone I know. My salesman, Duke, goes above and beyond to make sure I get EXACTLY what I want. As far as service goes, LH stands behind its vehicles (new and used) and I will continue to shop here as long as I have the option.

So far been well pleased with their service

Jan Hicks was amazing! He sold me a beautiful Grand Cherokee that met all my expectations. Jan made my buying experience wonderful. We had so much fun. Everyone was kind and had our best interest in mind. Jessica and Larry in the body shop were very warm and friendly. I wouldnt go anywhere to buy a vehicle. Five stars. They earned it!

This is a family owned and operated business, and it shows; they treat their customers like family. The staff is incredibly kind and hard working. They bent over backwards to make sure we were able to buy the car we wanted. Theres a stigma of car salesmen, but at Hillis, customers are treated with care by honest, personable staff. Highly recommend this exceptional business.

Friendly service

Weve looked at vehicles a couple of different times here. Weve never bought from here. Both times the salesmen seemed pushy.Today Im looking at their website and there are no prices available. You have to contact them for the price. I really dont want to give my info and be contacted by a possibly pushy salesman just for a price. Most other dealer sites I look at have prices on most of their vehicles.Just put the price on the page and let ME decide whether or not I want to call or go in to and inquire about a vehicle.

The staff is wonderful.... Everyone is polite. And Matt Hillis is a great guy. And my favorite salesman is Duke Hansen.

A great place to buy a car. I have personally purchased 4 vehicles from this dealership and loved every one of them. Having such a great experience with the dealership through the years has actually led me to join the Sales team there. I know what it is like to be on both ends of the desk. I like a seamless and easy experience when buying or dealing with the Auto industry, and that is exactly what you get here!

Excellent customer service. Were able to provide insurance rental while my truck was being repaired after some one rear ended it.Nice folks who took the time to explain all the steps and costs up front.

Great customer service and satisfaction. Highly recommended to vehicle shoppers.

Very friendly customer service. As soon as we pulled up they were ready to greet us. They made sure we got exactly what we needed. We were having some trouble with the item purchased fitting my vehicle and they came outside after we had already told them thank you and have a wonderful day to try to assist us with our problem. Will definitely do business with this dealership again.

This is absolutely the BEST dealership I have ever visited! A month ago, I was driving my 82 year-old mom back home to Arkansas from Branson, MO. Unfortunately, I started experiencing problems with my car - an 11 year old Honda Element. As it turns out, the alternator was going bad. I stopped at the first place I came to, which was Larry Hillis Chrysler Dodge Jeep, fully expecting them to tell me they did not work on foreign cars. Not only did they NOT do that, they bent over backwards trying to help me! Once it was found that the nearest Honda dealership was 80 miles away, they did not believe I could make it. They looked at my car manual, checked out my alternator, ordered a part, and replaced it within two hours. On top of this, they charged me less than what I wouldve been charged anywhere else! These people are BEYOND understanding, compassionate, and empathetic. Thanks to them, I got my mom home safely! If I lived in this area (I live in Michigan), I would definitely be buying from this dealership. I cannot thank them enough for what they did!

I gave an ugly (they deserved it) review; I was contacted by management wanting to fix the issues. They did. Shouldnt have to raise hell for a fix, but at least they responded. Theyre human, they make mistakes, at least they will try to work through it if you be reasonable. Thanks to the Sales Manager for a timely response. I got a great used Grand Cherokee that I am quite happy with. The vehicles arent the problem, its the small number of idiots that work there who dont understand that customers are not the enemy. There are lots of car dealers out there who will take our money and appreciate the fact that customers are a perishable commodity.

Five stars for Mark Smith

Jan has done everything he can do to help us to get good deal

This is a great place to get your vehicle serviced. Very friendly staff that goes that takes great pride in their business.

My truck was sent there 2016 full of fuel in oil and rod knock I have factory warranty and ase warranty they refused to fix it I had to tow it to Paragould to get it fixed and it was covered they are rude will not take my nothing to them ever again! If you dont buy from them they wont fix it worst service every !

Bought several vehicles there the service is outstanding and they will work with you and get you the right car with a fair price. Ask for Joe Riley, Mike Burk, or Ryan Darnell.Ive sent friends n family there to purchase vehicles they were well satisfied. Larry Gammons

If I could put 0 stars I would. The sales people are rude, hateful, disrespectful and treat you like garbage. They blame you for their own problems and then take it out on you when you try and speak to them about a car you are interested in. Their vehicles are thousands overpriced and they will try and screw you for an extra buck and when you politely decline their offer, they will be hateful and say you waste their time and act like you are garbage and below them. Customers should be treated better than this place treats their customers. I will never go there and no one else should. Save your money and your self respect and go somewhere else where you will be treated and spoken to like a quality customer at a place that takes care of you and where you spend your hard earned money.

Bought my last 7 vehicles from Mike Burk and he always goes the extra mile to make our family happy!!

I had nothing but good things to say about my experience with them. My truck however was totaled and the gap insurance company they had farmed me out to did not pay the gap although I paid on time all the time. Amtrust warrentech left me with a $15,000 debt and Larry Hillis sold me to them .

It was our first time buying a car. I feel like we were took advantage of. Its a beautiful car, but for a used vehicle i didnt expect it to cost so much. Few minor issues from the getgo, will probably end up returning.. i guess sometimes you get Got

Ive got four cars from this place always get great service to pick up my car for the oil change they work as a team to get me the discounts for the cars or trucks that Im buying and they work together to get my payment where I want it Im never cheated and Im always treated like family

I wanted to take the time to say Thank You to Kris Hurt and @LarryHillisDodge for being a TRUE car dealership and taking care of customers well after the sale! If you need a vehicle and youre looking for a salesman who goes the extra mile for his customer even after youve driven the car off the lot, Kris Hurt at Larry Hillis Dodge has been there for us every step of the way and has stood by his commitment to our satisfaction even 4 months later! We cannot thank Larry Hills Dodge enough for your customer service and commitment!

I want in here with my mom one morning to look for a new car and she was thinking about trading her truck well they test drove her truck but she kept asking for her keys and. They would never give her back her keys if I knew this it would not have happened and we wouldn’t have stayed there for three hours I will never go back to this place again even if they had a car that I was really wanting

Salesman was real courteous

Service Dept: Told us they were ready to start looking at our car immediately, came back from a 20 minute test drive and the car hadnt moved from right in front of the service door. Took twice the time that was estimated for them to do all these checks and analysis that ended up not fixing the problem and I discovered a few days later that it was just a battery cable had come loose. Dissapointed.

Friendly staff as one would expect...Mackenzie was a delight to speak with!

Their technicians are untrustworthy and the managements stands behind the technicians wrong doings, I took an 05 mustang here to have a safety inspection done, it passed the inspection I was really surprised, and I ask the teah again it passed it really passed, I was like wow ok, less than s week later a tie rod broke so I replaced it and decided to check the other side, it to was about to come apart, I called Larry Hills about the matter and I was brushed off as Mr hillis said I must have hit a pot hole and that he has the best technicians and they could never make a mistake like that. If one of my family members would have been driving on the highway when it broke it would have been really bad and Mr hillis mentioned no concerns, all he did was defend his tech, my guess is the tech saw a nice car what could possibly be wrong with it nothing so he just stuck a sticker on it or it wasnt a Dodge so he just didnt bother actually inspecting it. And I tried many times to contact Mr hillis and he and his manager refussef to contact me. Dont trust them to work on your vehicles they are not reliable dependable dealership, and definitely never let them preform a safety inspection. It could cost you your life, or a loved ones life, dont trust this dealership.

Well for one thing when mechanic pulled my car onto ramp when he opened door it hit the frame work of the lift and dented my door. Of course they said he didnt hit it. Well I was in the car and when it happened and he said whoops when it happened . Then he put car into run and I told him if he needed to do that to come get me because I have a interlock on the ignition well he didnt and I have a 50 dollar violation. I told service manager and of course they denied everything. Well Im done with Larry hillis.

Be smart...I go where I know people that I can trust. Bought a car at Larry Hillis and regret it. Advice, have your car inspected at another place. Next time I am going to Blackwell Baldwin. They lost my business.

Great service and family Oriented business. I would buy from them again

Was very friendly went above and beyond so glad we decided to go here I always hate vehicle shopping but they where helpful and very polite I will be back here in future and refer people to don’t listen to the negavite reviews cause there is more positive feedback which there should be thanks Ryan Darnell your the best

Very friendly and professional. Willing to listen and try hard to get you a vehicle you love

Awful take it to Auto Plaza. Worth the drive. How did Larry let this place go. All glitter no show.

Go somewhere else, they will get you upside down. This is my fault for being naive but I bought a car from them 4 years ago that had a couple of dents and they told me that it wouldnt matter if I went to trade it in later on, (too far from the heart) around last year I decided to upgrade and went to look at a jeep Thursday and told them I would come back Friday to trade. After they brought the paperwork back to me too sign noticed that the vehicle I was buying was a $1000 higher on purchase price and after I questioned them about that they started talking about the dents from my trade in, told them they were there when I bought the car FROM THEM. Asked for my keys back, took me 30 mins. for them to go get them. I left, there are plenty of other car lots around dont waste your time.Stepfather and mother found a truck they liked and decided they would try them out. The trade in difference was 14,500. They went to Dexter to Autry Morlan and found pretty close to same truck and the trade in difference was 9000. Save your Money, go somewhere else.

It took a good 6 months to get my recall done but once it was in it was quick and to the point

Would have thought someone had enough knowledge to solve my problem. No luck.

Great service friendly staff. .trustworthy for our vehicle shopping! Bought mine there!

Every one there was very helpful and we were able to get a great deal.

Was just charged twice to fix my air conditioning problem. They miss diagnosis it Friday and charged me. Didnt fix anything so I get charged again today to fix the same problem. Bunch of dam crooks in the service department.

Trevor Williams was My salesman and met all my expectations

Good

Do not get a flat fixed here. They ruined a 250.00 tire on our truck. Then told us it wasnt their fault.

Guys worked hard to get our out of town problem

Love my new ride. Totally different from my old ride.

Great place for all your car needs. Friendly

Great place to deal with. Ask for Nick hell treat you right.

Charged for service i didnt ask for.

Stopped to look at vehicles for future purchase. Everyone there was super friendly.

Really good people and jumped right on my truck and took care of it...

Expencive,oil change $38,high,SERVICE good

There service dept is horrible when you call to get a loaner car nobody calls you back it takes them forever to get your car in to see what the problem is next time Im going to pay the extra tow bill to send it to cape

I wasnt there any I dont know where this is w t f

Very poor service and salesman and they will lue to you to about fixing your car

The staff of Larry Hillis Dodge is always friendly and eager to help!

Awesome service and friendly people!!

Their staff are excellent and helping people and good Christian family

Zach Feller will find you what you want at the best price!

I have been a customer for many, many years and so has my parents. I have to say we will no longer buy a vehicle nor do any service work with them any longer. Service department was rude and didnt order what I needed and never called me. The guy was hateful. I have NEVER received that type of treatment until here recently.

This shouldnt have been a 3 star. Was clicking through my backlog of places visited in Google Maps. And rushed the rating.

Needed warranty work done on my Fiat. Ordered parts, and had it in shop in a week to fix it.

Joe B. We so appreciate you, God Bless

Outstanding service, broke down on my way home. They went above and beyond the call of duty.They stayed open two hours late, on a Friday, to get me back on the road.

Takes your keys until you buy something you dont want

The Sales Mgr, Andrew, was very knowledgeable and helpful in our vehicle search.

Very informative parts and service dept.

Awesome Just watch out for them salesman😂😂😂

Its a small business, but when it comes to customers, they go big!

Great service department.

Got me in fast and had the parts.

Friendly salesman.On pushy side. But friendly

Thats where I got my van.

Great buying experience at Larry Hillis Chrysler of Poplar Bluff MO. Thank you Duke!!!

I had a terrible experience with the sales manager and I would not recommend this place to anybody to purchase a vehicle ..You will hear Christian music playing on the show floor but trust me, Its all a big show because they prey upon Christians and the elderly . They are not to be trusted . They bring a couple of con artists for their big sale by the name of Scott and Louie who are straight up crooks and they take advantage of unknowing people . Run from this place . Their reputation in the community is terrible and you will pay thousands mote for a car than you should .

Very quick visit

I want a new challenger, I will come here first!

Friendly and helpful staff!

The salesman was very pushy, worse than usual.

Takes forever and never answers phone