I was customer number 3 out of 5 people waiting. Only 1 guy actually assisting a customer while other employees come in and out of back room. Manager said he could only sign people in. People should be able to sign themselves in & put him to work so people aren’t taking off half a day to hang out in store & catch covid!!

Ive been a customer for 7 years. This past week with Verizon has been by far the worst experience of the 7 years. I spent an hour and a half upgrading my wifes phone on 10-4-2021 was there after work and was helped by some amazing girls in there this time frame I consider about normal due to complexities of choosing a phone and making software switches and activating new sim cards etc.Two days later (10-6-2021) my wife came in at 11:30 am due to issues with the new phone and she did not leave until 7:00pm with me. Mind you we have a 4 year old and a 5 month old. When I came in after work at 5:00 pm they came out with a new phone at 6:00 pm but yet, despite having the old phone in possession hadnt bothered to switch all apps over, it took 10 minutes for them to bring out the old phone so I could complete the transfer. Was told by manager he would contact me today 10-9-2021 because he was off the two days between then. It is now nearly 10 pm and I havent heard from him and I guarantee I wont because he forgot. I will be considering my options at this point

Even though there was a wait to get help it was worth waiting. Our problem was solved quickly by a friendly associate.

Wanted to get away from monthly pre-pay, so here I am. There was a bit of a wait, but I was in no rush, so wasnt a problem at all. It gave me time to peruse the newest phones available.Once the Verizon representative got to me, things progressed rather quickly. He was polite, knowledgeable, and explained in detail all of my options. I was able to open a new account, get a new phone, and a Verizon Visa card in short notice. All I have to do now is wait for the new phone to arrive in the mail tomorrow, to activate the phone and account.If you stop by, be sure to seek out Horrace(forgive me if spelling is wrong), he was great.

Slowest, least professional workers I’ve ever seen. They make Xfinity customer service look efficient. I came to pick up a new phone and transfer service after completing everything including payment online. Instead I left the store and opted to wait for the phone to be mailed. I’m assuming it will get to me faster than waiting on those two “employees”.

Its kind of like going to the DMV ! You know you have to go but you dread it because you know that your day is going to be waiting around for your number to be called. 😆

We had to wait for approximately 35-40 minutes, but it was lunch on Saturday. After being called things went in an orderly & convenient manner. Angel was the sales representative that helped us. I explained what we were looking for & she did everything to apply any & all discounted services we were eligible for. Answered all questions I had, gave me different selections for cases & gave us the best suggestions for using any of devices we got. We purchased a Samsung pad & a hotspot for the house & for traveling. All & all we will pay between $5-8 more a month. Great visit, gracious, knowledgeable, helpful & kind people.

They were busy and they did their best to help me

Had a great experience with Angela yesterday, she was a breath of fresh air even behind the mask! Very knowledgeable and made it fun! Also, loving my new phone!

Extremely long wait (one hour with two ahead of me) on Sunday 5 30 21. They need to have more attendants on duty

Terrible customer service…. TERRIBLE!!

Near walmart highway 365 inport Arthur Texas. Answered my question about retrieving my lost photos. Thanks

They told me wait 60 minutes and i wait2hr 15min. And I left the place to go to doctor apoiman. I mever recive the cervice.

They need more staff to handle the quantity of customers coming in..

Reece was very helpful and informed

1. Waiting outside 95° even old ladies and no benches or anything for customers to wait for 45 minutes or more.2. Manager doesnt know anything.My phone was out of service and the guy ask me to get a new one for 300 just because he couldnt fix it.3. I went home did a reset on my phone by myself and it worked, after the manager bad diagnostics on the phone.So they dont know what ate they doing.

This place is run by communist who turn away paying customers because of medical conditions. I will be removing my line and closing my account with them because of it. Trying to claim they are following CDC guidelines when their employees are actively failing to comply with the same CDC guidelines they are trying to enforce. Extremely unprofessional. Had to give one star just to leave a review but really was a zero star experience.

My accomplished what she wanted

I had to give a star to write a review due that the sale rep MARCUS was VERY RUDE!!! I have been a Verizon customer for over 5 years and I HAD NEVER HAD AN ISSUE with Verizon. Something as simple to provide customer service over the telephone was to much to ask from Marcus. I had to call another store for the help I needed and get the great customer services that Verizon always provided me in person or over the telephone.

Had a major issue trying to switch my number to my own phone plan. But luckily Angel was there and she was extremely helpful and knowledgeable on how to help me in my unique situation. They were also very clean, wiped down and cleaned the whole areas after each customer left.

Went to get help with an iPhone. I was given a number to call 1800MYAPPLE. DO NOT call this number. They tried to run a scam. The person on the phone asked me to buy a $200 apple gift card, claiming that the purchase would be refunded to me immediately. Talked to an authorized apple dealer. He gave me a different number 1800APLCARE. Called the number and problem solved within a few minutes. Not sure if the Verizon employee was in on the scam or just ignorant. Either way inexcusable.

I had a great experience at this Verizon. They had what I needed and the clerk that waited on me and my son was very bubbly and sweet.She was very knowledgeable and energetic and sensitive to my technological peramerders I relayed to her.

Had an appointment at 7 and stood there until 7:30 and no one waited on us so we left.

Nice reps, though they seem to quickly forget you once you buy something.

Poor service. Unfriendly. Long wait for service. Problem required multiple visits to get some satisfaction.

Its Verizon....just glad we switched from ATT.....Customer service here is okNot letting you inside yet.

I spent over 2 hours in this place trying to get my phone fixed. They were supposed to have ordered a new phone for me. After 5 days I contacted customer service to see where my phone was. They said it was never ordered. Also, to get in this store you have to go through a city Police Officer at the door who is not friendly or customer oriented.

Not good

Todays visit was great. I had them figure out something on my phone and got a good deal on three $40 accessories for $100. The last that too care of my was extremely helpful and nice!

Never gonna waste my time going into this Verizon store. Wait time is ridiculous and heaven forbid to try and call this store to ask a question, Dont waste your time, They will not answer the phone. Always rings and rings. Never enough help in the store to help the heavy flow of customers. Wait time is between one hour to three hours.

They always do their best to accommodate my needs

I had to wait outside for one hour to get help with my phone issue. This was quite ridiculous.

Good service

Our 10 year old child deleted his phone/calling app. His grandfather brought him into the store without our permission. He is on our account, not his grandfathers! He called us and thinking I was giving a Gmail password to him, I heard him repeat it out loud to a store employee! I didn’t realize he was in the store resetting our child’s phone. When I asked to speak to the employee I told her that I didn’t know that he was in the store and we, as his parents, would come in if we had any trouble getting the app back on his phone. She told me if I just give her the correct password she would restore it. I told her we don’t give passwords to people we don’t know. She told me she already reset his phone. I told her too bad. We would deal with it when he got home. So then, grandpa brings our child home and my 10 year old has the gmail and password WRITTEN down on a post it note from her!!!! Seriously?! You just gave this info to a child?! We have parental blocks on his phone for a reason! We don’t give our child access to this email account! Horrible that you let someone that’s not a user on this account access to make changes and then to top it off you give a child a password that he shouldn’t have access to! Ridiculous!

Cool 😎

Very helpful and friendly, even with social distancing protocols in place.

We went in right at 10 and by 10:30 my husband had a new phone ready to go with his stuff transferred over. Mark was our salesman and he was great and made things a breeze.

DO NOT go here! These employees are crooks. They sold us a new phone, did not set it up for us. They were lazy and did not switch over contacts. They were so lazy they wouldnt even take the new phone out of the box. They sold us a screen saver and did not apply it. When I asked them why they werent doing anything other than being a glorified cashiers, they lied and said it was not their job to do any of those things and Verizon did not allow it. I explained that every other Verizon store did these things. They shooed us off. Then the overpriced screen saver they promised would fit, did not fit and actually broke. When we tried to return it they blamed us for breaking it and once again shooed us off without any help.

Always Great Customer Service!

Cullen was fantastic. Met me at the door, greeted me and helped me with my order. There was a slight hiccup arising from the call center and email notification (make sure your bring your ID and payment card with you, btw), but Cullen explained the process, I went back to my office to get my card and came back to pick up. Cullen asked for my card and asked if I could have their business account rep give me a call to see if they could make sure I was getting the best bang for my buck. Overall the store is clean and the floor reps are polite.

Angel was extremely helpful. Got my Galaxy Watch swapped and functioning the way its supposed to.

Id been a Verizon customer for many years. My bill was $189.00 and $169 dollars for many years. I only entered this store two times. Each time I left, I swore to myself that Id never return. My final visit was because my two phones both had issues at the same time. The only thing the clerk was concerned about was to get me to upgrade and buy new phones. I walked out and went directly to a Tmobile store. My bill is now $79.00 (senior plan) unlimited. Im happier than Ive ever been in years. Oh, please note, the Verizon clerk still ordered a new phone for me, even though I did not ever utter any verbiage to him regarding purchasing a new phone. Those representatives are so pressured to make sales. I returned everything to Verizon!

Its Verizon so service is not a priority and of course they are very expensive.

Went to buy a phone was told I had to buy it on line and load it from my phone to new phone... Wont go back

Ive had mixed experiences at this corporate store. Once, I got service as soon as I walked in and I got a phone and was done in a good 20 minutes. In contrast, I walked in once and had to wait 20 minutes to be seen. The employee was not knowledgable and not at all helpful. Would recommend a local authorized dealer for quality and personal customer service.

3 people not doing anything Ive been sitting for 10 minutes now its always something with Verizon I see why they always have a police officer in the store we should have stayed with sprint

Do not recommend this store at all. They don’t have internet (are you kidding me) so they can’t help you at all! First phone they sold me got froze in the software update and when i took it back they said there wasn’t a warranty. Are you kidding me? I hadn’t even owned the phone an hour and it was $1200 phone. I said I wasn’t leaving until I got a new one. The guy was SO rude!! He gave me another one after discussing with the manager. I had to go back to my office and set it up again. Got on the road for a two hour ride home and it wouldn’t work. Stopped at one in Conroe and they said Port Arthur never even activated it. They are horrible. Will never walk in that place again!

This was my first experience and I must say that Verizon made a great first impression on me! The customer service at this store is nothing short of AWESOMENESS. I walked in looking for new phones for myself and my son. We were switching from a prepaid plan with Family Mobile. I love how I was greeted at the door by Larry, a Solutions Manager, who made sure that my every whim was catered to immediately. I love how I was given a business card with contact information for both him and the store rep that helped me, Ivette. She listened to my needs and I was never made to feel rushed or pressured. I couldnt pass up the deals that were being offered. With all the credits for porting, trading in previous devices, and my 25% employee discount, both my son and I were able to get new iPhone 6s Pluses, new iPad Air 2s AND not have a bill for THREE MONTHS. I couldnt dream up a better scenario - we love the products and the service! No dropped calls. I love how I was walked to the door when finished. I got in my car feeling VERY SPECIAL and THAT is the key to keeping customers long term. Ive had to contact Ivette a few times for different questions because of my newness to the bill-pay process and to my surprise, she answered my texts and calls! Im a stickler for good customer service and Ive gotten it every time. Im puzzled as to why there are so many bad reviews. Although Verizon has a reputation for being rather expensive, I feel that the prices are fair and competitive. I plan on being a customer for life. Overall, I would give a 10-star rating if I could. Keep up the good work Verizon team!

Ok, so I never expected the treatment I recieved at this facility, especially since it is a main store for Verizon. Ill try to keep this short. I walked in and the reps were busy, so I just start walking around until I see that one of them was free. As I start walking up to John, he seemed like an ok guy. I told him that I was told to come there to pick up a new sim card since mine wasnt working. He asked for my credentials so I gave it to him. He walked away, came back handed me the sims card, had me sign his tablet then walked away.😟 So in my head, Im like, I guess I put it in? I did put it together and asked a lady to help me make sure it worked because he just left me with no instructions, nothing. After she helped me she said all it needed was a few moments to load and that he did nothing wrong. I told her that it was the way the exchange went was unprofessional. Then he starts running from the mouth trying to argue with me and lied saying that he asked me if I needed help. If he did I wouldnt have had to ask the female for assistance. Once I seen that customer satisfaction wasnt a big deal here, I wished them a great day and left. Moral of this is that I will NOT EVER go back to this store. I will drive all the way to Beaumont for a great smile and outstanding customer service.

Beware of visiting this corporate location. Local management and personnel will disregard corporate directives and policies that result in a lackluster and poor experience for customers, when visiting the Memorial Blvd location. If theyre willing to bully one customer and attempt to discredit corporate to protect their stores profits and performance please understand YOU.WILL.NOT.COME.FIRST.

Helpful staffLively environmentSolid products and servicesAll reasons for continued business

If you believe in the saying that God helps those that help themselves, this is the store for you. A very unpleasant experience. I dont recommend it to anyone.

For the first time I actually got good customer service at this location

Tried to upgrade to a new phone and the salesman refused to do it and kept persistently trying to talk me out of it. After me constantly saying I still wanted the upgrade I finally gave up and we went to a different store. Ive never had a problem like this before but it was absolutely ridiculous! I definitely will not EVER be returning to this store.

I spend over $1000 on a phone and accessories and they cant even put the screen protector on the new phone for me?? Great service, guys!

Worst customer experience at any retail store. A man by the name of John helped us. From the very beginning he was rude and when my wife called him out on his behavior he became even worse. I wont be back to that store.

Good in store experience. Unfortunately network is not te best in the area.

Snobby sales person, could careless if I purchased an upgrade or walked out of the store, never stopped cleaning her iPad, hardly made eye contact and I felt like it was a bother to have her answer my questions. Haven’t decide to move to another provider but will give Verizon another chance at another store. The Verizon on memorial blvd has no leadership or if they do it’s setting a bad example by turning a blind eye to its non perfessional sales rep. 👎👎👎👎👎👎👎👎👎👎👎

Be aware of the long waiting time

Very quick and very nice!

I prefer BMT Verizon store they are caring and very professionals.

Clean store was helped quickly upon my arrival.

Great customer service BEFORE you buy a phone. Terrible customer service after the purchase. In fact, they barely try unless you agree to buy something else!

Great store and friendly staff.

Always bring my phones to them great staff

So I went into this Verizon to exchange my Note 7...being that there is a federal recall on the device. I was denied the exchange (nevermind that my phone could explode) because I purchased my phone at an authorized retailer, but not a Verizon store. Inexcusable...

Very helpful staff best store Ive ever been too

The largest Prepaid cellphone service in the country, 🤔 and still to 💰

Went to disconnect a phone line. Store said they did it. Come to find out they did not. And then customer service said they had no history of anyone wanting to disconnect the phone. Then they blamed me. Horrible service!

Worst customer service Ive ever experienced at a verizon store .

Mark was friendly, polite & efficient.

Well they sent my upgrade to wrong addres, then I went in again to fix it, they said they would get it picked up n sent to correct address they didnt, finally I had the people send it to me, cost me 50.00, worst customer service, but what can u expect,,, they even have a cop there stationed in store cause they have so crappy service,, the worst Ive ever been in, sad service,

Great services from all the people

Can never get help tell you to call tech support.

I dont think they know the definition of customer service, if they say theres 2 people in front of you plan on them helping everyone else who walks in after you instead.

This was the worst customer service that I have ever gotten. I broke the screen on my phone and was trying to get a replacement phone but the entire staff acted as if it were an inconvenience to them that I needed help.

Everytime I come in this business.. they have attitude.. I truly hate going here... but its close.. otherwise i wouldnt..

To the store is great, the company, idk

Typical cell phone store ran by teenagers that really dont care to much.

The bezt cell phone company

Went at 8:15pm on Saturday 11/23/13 and door was locked. After seeing the sign, the store was supposed to close at 9pm and was confused, but the person working did not open the door. While we walked away, 2 more people went up to open the door and had to walk away too. My mom and I were ready to buy, guess we will go to beaumont tomorrow.

Had good service the other day

The best works everywhere

The workers get to you as soon as they can. You will be told how many people are in front of you. I do wish they had more items to look at.

Great service

Friendly fast service

Company store where they are not commissioned sales people. Just there to help!

Always good food.

Fast service

Great phones

The worst experience....

Great

No help with my needs

Good

Only complaint is the long wait times

Horrible service

Very friendly

Fast service. Cant beat it.