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Visionworks Central Mall
3100 FM 365, Port Arthur, TX 77640, United States
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Visionworks Central Mall
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B
Review №1

Greeted as soon as walking in door. They are taking precautions to protect employees and customers. Everything was explained and I was not hovered over or harassed. Buy one get one, great deal. Great service. This was my third store, I paid little more than I wanted but service was great.

Ri
Review №2

Great service and very nice staff. Everyone was personal and helpful and helped pick out the perfect set of frames!

Dr
Review №3

Mr. Edward was very nice and helpful. I was not quite sure what type of insurance I had and he help me understand, even help me pick the perfect frame. The store was so nice and clean very pleasant environment. Highly recommend.

Br
Review №4

I have never written a google review before, but I think my experience prompts one. Edward, the manager here is the nicest person I have ever met in customer service. I told him the kind of glasses I like and I did not pick one pair off the shelf. I loved every single pair he chose and I am usually very picky! He made sure we ran insurance and their specials to find the best deals and just went WAY out of his way for us. He has the best personality and we honestly need more people like him in this world!

gl
Review №5

Kevin Wu was excellent and courteous. He work with me through the whole process and I left confident with the purchase of my new glasses. Thank you Kevin.

We
Review №6

No one answer the phone when you call and there is no voicemail. Tried to make an appointment on line and it was cancelled twice due to a scheduling conflict. Apparently they dont need the business.

Li
Review №7

The manager is amazing! Very friendly and knowledgeable! Best service I’ve ever gotten by far with anything.. I will definitely refer anyone and everyone I know to this facility! I’d actually like to thank this certain person for all his help and he absolutely rocks! Will for sure be back!! FIVE STARS ALL THE WAY!!

Ka
Review №8

I went to Visionworks looking for one pair of glasses today, and I was greeted with a buy one get one free deal! Wonderful surprise. I was helped by Tiffany, who was knowledgeable, extremely helpful, courteous, and really, really kind. She gave me a great experience and totally brightened my day. Great energy. I left happy with two unique pairs of great quality glasses. I’m really glad I chose Visionworks today.

Ad
Review №9

Edward is amazing wouldnt buy glasses anywhere else!!! His style is through the roof really hooked me and my mom up!!!

Je
Review №10

The store was good helped me with my glasses and were professional about it the manager worked with me he was cool but I’ve been waiting 14 days for my glasses the lab broke my glasses the first time and vision works had to send them another pair of frames and all they had to do was pop my lenses in and send them back that was 4 days ago and still haven’t got my glasses the manager explained to me that I’d get a refund on the money I spent on my frames but I think the lab should pay me back the money they charged my insurance also they promised me 7 to 10 days and it’s been well over that the stores paying me back I think the money they charged my insurance should be paid back also

Ca
Review №11

Edward helped me find the glasses that I love even though we had to go through 50 different ones. Also found ones on sale and got good prices. He was super patient and kind. Definitely recommend.

Na
Review №12

Staff was so very friendly and helpful. Came in with my elderly Mom and teenage daughter. Very knowledgeable, extremely accommodating to both extremes of the spectrum. Thank you Tiffany and Sandy for making our experience so memorable.

Ch
Review №13

Great people there. Fast and friendly service. Will definitely do business with these guys again. The manager even came out and introduced himself and made sure I was taken care of.

Th
Review №14

After having horrible experiences with two different eye glass stores. This place was a breath of fresh air. We were instantly greeted by Miss Tiffany Turner. She provided us with great customer service. Not only did she go above and beyond with helping me understand what would be the best option for me but took the time to give me the best deal. After my encounter with Ms. Tiffany I will definitely be a returning customer!

G
Review №15

What a great experience. Kevin Vu is the kindest and the smartest person ever. He took his time to explain all my questions and made me feel like I mattered. Kevin keep good going.

Bu
Review №16

Kevin Vu was outstanding in providing me with professional and timely service. Very forthcoming with information, and treated me and my Wife as friends. Will definitely be back for future purchases.- Brandon Burns

Tr
Review №17

Jhocelyn have the best customer service I’ve ever received from anywhere. Always smiling, optimistic, honest and has a great sense of humor! She knows what she’s doing, just absolutely great!

Me
Review №18

Sandy C. was super helpful! She explained all our options and helped us find the most cost-effective solution for our family of 7. She spent 30 minutes on the phone with our discount provider trying to make sure she had exhausted all possible savings opportunities! Can’t say enough great things about Sandy C.

Ca
Review №19

I think this is my second review in my entire life. We have VSP insurance and were told by our insurance company that we could have our glasses prescription filled here. I was hesitant. However, the second we walked in and were greeted by Edward, the manager, I knew we were in the best glasses place EVER. Not only is Edward super friendly and enthusiastic, he is super knowledgeable and professional. He knows his inventory and has been in the industry for 14 years. My husband filled his prescription yesterday and today I went back not because I needed a new pair of glasses but because I wanted a new pair of glasses after consulting with Edward.We will definitely be back and I can NOT recommend this Visionworks and Edward enough!

Ru
Review №20

Love love love this store! Amariah and Tiffany are amazing. They are super helpful, know the best deals and are honest in helping to find frames that fit and are stylish. Great customer service from all of their employees.

Ra
Review №21

Edward was great!!!! Best customer service I’ve had in a long time! We needed special frames for my son and he took time to understand what we needed and what he wanted. Huge selection and no wait! Will never go anywhere else!

Gi
Review №22

Did not know Edward was the manager until reading other reviews. Let me say his is Great!! He knows what he is doing and goes above and beyond to take care of you. Thanks Again Edward for all your help!! He is a great asset to Vision Works!!

Re
Review №23

Thank you, Visionworks & Tiffany Turner, for a great helpful visit today! Thank you for going the extra mile to explain our insurance coverage & for sharing all the sale promotions available! You were a super employee! Can’t wait to get my new glasses & sunglasses!! R.Romero :)

Ma
Review №24

I was floored at how much money I saved getting my sons glasses here! I was quoted almost $500 for one pair at a local optometrist. I purchased two pair here for $384! Plus Tiffany was amazing! She was so patient with my son and helped find him two pair that he liked. (Hes super picky. ) I will definitely be back soon to pick out my own glasses.

Su
Review №25

Great experience. Loved Sandy! She helped me pick out two cute pairs of glasses and got a great deal!

Ka
Review №26

Edward really provided great customer service. Purchasing eyewear was a breeze! Youre eyeglass selection is wonderful. Im very pleased with my first visit to Vision works.

Gl
Review №27

Kevin was exceptional, he went beyond and above to provide a great service for my needs. He helped me find the perfect glasses for my face structure. I highly recomend Kevin.

Da
Review №28

The manager and staff are wonderful. Ive been using them for 2 years. Today, I brought in my sons glasses that were laughable to say the least. I just knew this was gonna be a disaster, but the Manager really took care of us and made sure my boy could see. Love the customer service we receive here!

To
Review №29

My experience here was the best . fast and great customer service, I received all the staff was very helpful and Tiffany was amazing she went out her way to make sure I have the perfect look. Thanks for the awesome service to everyone there.

Be
Review №30

I strongly suggest this place if youre looking for a great deal on glasses!! But most of all....ASK FOR EDWARD!!! He was EXTREMELY polite and it was very obvious that he not only knew his job very well but actually enjoyed it as well! I will be returning next year! DONT GO ANYWHERE ED!!!!

Wi
Review №31

I had the best experience. It was my first time purchasing glasses. Right when I walked in I was greeted by Amariah. She was so helpful and knowledgeable. She was extremely insightful when it came to helping me picking the right frames. If you’re purchasing glasses make sure to go to visionworks. They will surely treat you well.

Ji
Review №32

Tiffany Turner was the best retail supervisor I gave ever had the pleasure of doing business with! She was extremely efficient, courteous, and arranged a very affordable purchase!7

Ch
Review №33

Really great service. Edward and Tiffany were super helpful. They really had great suggestions and worked really hard to get the right glasses for me and my family. Thank yall so much!!

Di
Review №34

Really nice staff!! Tiffany helped me today along with another employee (Edward). I was greeted as soon as I came in and was helped to choose a pair of glasses and shades. I recommend you come to Visionworks.

Ke
Review №35

Big shout out to Edward for his big personality and helping me find the perfect frames for my face!!

Jo
Review №36

Just got done doing business with Visionworks. Very respectful staff with an entire section of frames to choose from! I talked with a guy named Kevin Vu who helped me out with a 40% Discount since I was only getting 1 frame! He was very informative and seemed to care about my needs instead of the sale. So naturally I bought from him. Would go there again for my Vision needs!

Ke
Review №37

Great service! Kyler and Edward were wonderful and took their time while I found my two glasses!!! 10/10 would recommend!

Ce
Review №38

We came in last minute on a Saturday and Edward was able to see us with no issues. Great service, friendly staff, nice selection. He made the process much easier than we expected it to be! Well be back!!

Ni
Review №39

Always fast and friendly service!! Edward is the best!!

2C
Review №40

Great service!! Edward is extremely knowledgeable and awesome at what he does. You can tell he’s passionate about his job. You guys have a great manager at this location. Thanks for everything Edward, you rock!!!

Ta
Review №41

The manager was friendly and super helpful in helping me find my new glasses. Great selection. I will definitely be back in January for another pair!

Ma
Review №42

Very good service. Such a great selection of frames. Very helpful and courteous employees. I will be back to purchase from this store again.

Wo
Review №43

I wasnt sure what style of frames would look best on my face, which features I should add onto my lenses (like anti-glare), or how to walk out of the store with the best deal possible (insurance, store deals, coupons, etc). Sandy did an awesome job helping me! She was patient and knowledgeable. She answered EVERYONE of my (many) questions with intelligent responses! She is, without a doubt, the best eyewear salesperson Ive ever had help me and Ive been wearing glasses for almost 40 years! Thank you Sandy! You made a customer for life!!

Br
Review №44

Tiffany is a great sale person. Great personality and great help, she knows what shes doing.She help me pick out my glasses and made sure it fits perfectly. Thank for great work.

Ko
Review №45

The General manager was AWESOME! So Friendly and Helpful. I would highly recommend Visionworks!

Am
Review №46

Edward was very helpful! He was very friendly and very enthusiastic about his job. He got us in and out quickly. Highly recommend!

Ju
Review №47

Good promotions, decent selection, great customer service. Tiffany is fantastic. She was informative and provided great customer service.

Xc
Review №48

Mr. Edward W. is knowledgeable, and committed to helping clients. He took his time with my whole family, and we never felt rushed at all. I highly recommend anyone to see this gentleman.

Je
Review №49

Great service! Awesome deals you cant pass by with wonderful help! Highly recommend when getting classes.

Je
Review №50

Great service! Very friendly! Great price! I will use them again in the future!

El
Review №51

Very helpful, Amariah helped my son get his first pair of glasses, recommended 100% to go see her for your glasses necessities. Great customer service 😃

Ko
Review №52

Great manager in Edward. He’s resourceful and his store has everything you need and want! Two thumbs up!

Je
Review №53

Tiffany was so helpful on my visit today. She helped me find the perfect pair of glasses that fit my face perfectly.

Be
Review №54

Oh no, my glasses broke! I always dread buying new glasses. I was in a tight bind and knew not having glasses was not an option. I walked in expecting for the worse and then Edward William helped me with all my problems! He is so understanding and helps you with all you need! Totally recommend coming here!

Ke
Review №55

Edward was great help to me on today, i highly recommend everyone to come to Vision Works. They are pretty fast as well.

Sc
Review №56

Tiffany Turner is absolutely amazing at her job. Visionworks is fortunate to have her! Thank you Tiffany!

Di
Review №57

Edward and Dr Ung we’re amazing from start to finish. The staff here is so friendly. I will be recommending this location to my friends and family members for their eye care needs.

Mi
Review №58

Joshelyn was helpful. She told me what the best deal for me would be.

Ju
Review №59

Sandy was very helpful and she help me out with the right glasses I needed more than sure to come back

Je
Review №60

A+ service! This was the first time I ordered glasses by myself. My glasses broke, and Im a student with no money. I ordered the very basic because glasses are so expensive. I got my glasses in, but I couldnt take it. The glare that was coming through my glasses was distorting my vision pretty bad (Im not used to glare and didnt realize how much it would effect my vision). They helped me return my glasses and exchange the lenses with non-glare. It was a complicated order, but they were very patient and VERY helpful!

Ai
Review №61

Excellent customer service. Ask for Edward Williams. He will take great care of you! He is the best!

de
Review №62

Super friendly staff, had me in and out with a perfect pair of glasses for me.

ma
Review №63

Hey guys. Guess you ran for the storm but I need my glasses!

Si
Review №64

Thanks for making my first time a breeze.

La
Review №65

Kyler was great Edward is the man I will be back...best money I ever spent customer service at its finest!!!

P
Review №66

Tiffany was great a d understood just eyewear I wanted a d needed. Thanks Tiffany and Visionworks .

As
Review №67

Edward was sooooo nice and was amazing at helping me decide which glasses to get bc i’m so indecisive lol 100% recommend

Ce
Review №68

Great customer service, excellent wait time and easy process. Will definitely come back and do more business

An
Review №69

Great customer service! Kevin V. Helped my wife and I pick it out some frames and was very patient with our questions. Thank you!

Ro
Review №70

It was an great experience, great help. Cool people here too. 👌🏼

Je
Review №71

Jhocelyn was really helpful and knowledgeable. She went above and beyond to help me choose the right frame and helped me understand what lenses were best for me.

Je
Review №72

I visit at vision work was wonderful, Tiffany was so helpful. I learned something new about glasses I didnt. Shes great. I will be back.

Br
Review №73

I was impressed with the service provided by Mr.Williams. It was super easy even though I asked a lot of questions. I will definitely recommend this location.

Ti
Review №74

Tiffany is the best. I love the staff and service there. Everyone is very knowledgeable about the products.

Br
Review №75

They are amazing! Tiffany went above and beyond to help me with getting me my dream glasses! Will come again!

Sh
Review №76

Great Customer service Edward and Tiffany was amazing very helpful and fast. Thanks for great service

Je
Review №77

Edward was amazing! My experience was exceptional. I will definitely be back, and will be sure to refer others!!

Fe
Review №78

Ms. Tiffany Turner was very helpful and informative of the Visionworks. She knows this business and does deserve a promotion.

Ga
Review №79

Excellent and professional service, I definitely recommend coming here. They were patient, fast and friendly. Ill be coming back as needed

Co
Review №80

If I could give Edward 10 Stars I would! His customer service is A+, and he is very knowledgeable. Thanks Edward!

Ca
Review №81

Jhocelyn was a very helpful and insightful person at Visonworks. 11/10 would recommend. Also ask about their sales.

Me
Review №82

Edward w. Was awesome very helpful, very happy and amazing. Will for sure be coming back in future.

An
Review №83

Kyler was very insightful (pardon the pun) and helpful in the sale of my glasses. Will definitely be visiting VisionWorks again.

To
Review №84

Tiffany provided me with excellent customer service! Im very happy with my experience!

Ma
Review №85

Jhocelyn was very helpful during my visit. She walked me through my insurnace benefits, helped me select my glasses and I love my new glasses 10/10

Rh
Review №86

Best experience ever ! So helpful, got the frames I needed and they look good !

Me
Review №87

The manager Edward is on point. Very enthusiastic team... makes ya feel right at home.

El
Review №88

What a great store. I love the staff they are the best .Tiffany is amazing .

lo
Review №89

Kevin Vu was very helpful giving all the info needed and assisting in finding a proper pair of glasses.

Ti
Review №90

Friendly comical just a good person!!! Just a wow factor go see Edward asap

Su
Review №91

Ms. Tiffany was so Helpful. I really liked going here.

Ho
Review №92

Tiffany is the best and Edward is AAAMAZING!! STAFF IS SUPER FRIENDLY💖

Di
Review №93

Tiffany Turner was really great she did everything too make sure I was satisfied...need more people like her glad she was here too assist me she made sure I was happy and satisfied customer

As
Review №94

They done a wonderful job from the eye exams to our glasses and contacts for my family and I. If I could give them more than 5☆ I would!!!

To
Review №95

Great customer service and very helpful ...thanks to Tiffany Turner...you are well appreciated !!!

Ka
Review №96

Kevin Vu was awesome and very helpful!

Ti
Review №97

Edward Williams was very professional, knowledgeable, and helpful with finding the right frames and lenses for my budget.

Ch
Review №98

This guy OMG Is simply amazing Never had customer service like this. Go see Edward asap

Ry
Review №99

Edward was super helpful! Would 100% recommend to anyone needing glasses.

As
Review №100

The service was excellent. Love my glasses!

Information
1 Photos
100 Comments
4.9 Rating
  • Address:3100 FM 365, Port Arthur, TX 77640, United States
  • Site:https://locations.visionworks.com/ll/US/TX/Port-Arthur/3100-Highway-365
  • Phone:+1 409-727-5229
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:11AM–6PM
  • Tuesday:11AM–6PM
  • Wednesday:Closed
  • Thursday:11AM–6PM
  • Friday:11AM–6PM
  • Saturday:11AM–6PM
  • Sunday:11AM–6PM
Health & safety
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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