I have always loved the light hearted informative staff.

Price gouging during heatwave in order to reap a profit over trying to help their customers. Deplorable and unethical but I guess, whatever works from their standpoint. I wont be shopping here again. $499 for an AC that goes for $330 to $350. I should have done my research better and will try not to get swindled next time I encounter people like this. At least I wont be getting swindled by the people at Ankeny Hardware anymore. Neither will any of my friends. The no refunds and no cancellation policy should have tipped me off from the get go... but I was too trusting.Buyers beware, be smarter than I was and do your research. Good luck and Godspeed future buyers!

Grew up nearby, Always had what I needed. Good tools and connectors.Moved to the far end of St. Johns 14 years ago, Still my first stop when I need emergency items for extreme heat or cold.Thank you for having what I needed to keep my kids comfortable in this years heat bomb.

Super helpful folks. We went in looking for a specific part for a freezer handle and they spent the time looking for the part as well as educating us on it. Icing on the top was when they didnt have it they were happy to refer us to another store that would rather than just blowing us off. This is what small business ownership is all about and why all of us should support them

Favorite neighborhood hardware store. Need an oil lamp? They have it. Need a 10,000 btu a/c unit? They have it. Need the little latch for a busted door on your dryer? They have it. All kinds of appliance parts and hardware, and a great selection of tools, and a long history in the neighborhood. Im not at all surprised they outlasted the OSH that opened up two blocks away for a while.

Great as always, chock full of good stuff and a great crew to boot. Always helpful and friendly. A Portland classic.

This place holds it down. It’s quirky and sometimes slow to get out of there, but they have the best shovels, a nice selection of basic hardware stuff, and you can buy small things that aren’t bubble packaged.

Overheard in the store, the way he talks to people on the phone is appalling. It wasnt just one occasion, but multiple calls on different days I was in. Yeah, prices are high, and shockingly so on seasonal items. The old school charm is really just out of touch. Youll find people just as helpful at other stores, and they wont be condescending or price gouge. You have so many options in Portland, go anywhere else.

Its a nice store and the owner seems knowledgeable. The issue is that he has a sign that says get your protest supplies here it went on to list stuff that these vandals would need to protest in Portland.Why on earth would a small business owner encourage the sort of behavior?

Extremely rude over the phone and hung up on me.EDIT (in response to the owners comment): I also only had one question and he said “I don’t even know what you’re talking about!” and hung up. He didn’t offer to put me on hold and also didn’t explain the store was busy, otherwise I would have held. I wasn’t in a hurry. Rather than apologizing, he’s making up excuses for his rude behavior. I went to another independent hardware store nearby who didn’t have what I was looking for, but instead were extremely friendly and helpful and gave me a few other places to look instead. Go to Hippo or literally anywhere else but here.

Very helpful and attentive service. Helped me find everything I needed within ten minutes.

They had air conditioners this morning so we drove 70 miles to get it.

I’ve come in with really dumb questions, always got steered in the right direction and graciously without being made to feel like a dummy. My first stop any time I need either a simple electronic part or a completely obscure fridge part — even now that we live clear on the other side of town.

A bunch of self important, mansplaining boomers in this joint. Never going back, but that doesn’t really matter because they will probably never read this because they clearly don’t care about customer service.

Super friendly, kind, and knowledgeable! Buying locally is easy when they have such a large selection

This store is a godsend, especially if you just need a few pieces or parts. The prices are very fair, the service is friendly, and the place has every nut, bolt, and gizmo you can imagine.

They have almost anything you would ever need including parts for your furnace

Super helpful and patient under the stressful circumstances of a long line of people trying to buy DIY air filter parts and a barrage of phone calls first thing in the morning during the terrible fires. Thanks for the help. I hope you get that bottle of Oban. Well be back!

Do you miss the old hardware stores that had everything and knew how to answer questions? Heres one.

Patrick was incredibly helpful today and helped me get exactly the parts I needed to get my furnace back in service--for much less than I would have paid to have an HVAC service call + parts. Great, old school hardware store. I highly recommend them.

Came in with my kiddo to look for a simple electronic part. Was condescendingly spoke to by the fat guy who is the owner and is apparently a know it all - and we left that place real fast because of the that awful place... edit response to the answer. No your workers don’t know their stock and asked overarching questions and they seem to get frustrated so they naturally default to call the owner as it looks like they were baffled, you appeared to about to have a aneurism. And I don’t appreciate your language and behavior in front of children. I knew after one second of talking with you that you didn’t have what I was looking for because your questions went on a tangent about all sorts of possibilities and seem to take spike your HBP. NOPe!

Parts available to consumers!Furnace stopped working on a night it was going to be a low of 26°F. Luckily I could tell what part wasnt working. Canvassed the metro area for parts store and Ankeny Hardware was the only one I could find who sold to consumers.Dont get me started on the wholesale racket to sell only to businesses who significantly upcharge when you call them to fix anything.Anyway, Ankeny Hardware had the part I needed, saved me over $400 dollars, and the family is toasty warm. I will definitely be back but kind of hope I wont need to. ;)

Our furnace went out at 5:45pm on a cold night . The store closes at 6p and we are 22min away. We were able to call the store and spoke to Patrick. We told them we were on our way and they let us in after the store closed. They have a great selection of furnace parts and were able to replace our rare ignitor. Thank you Patrick . Great customer service! Will be back!

Great selection and service

They take the time to walk through projects with the right tips, parts, and patient service. I’ve saved hundreds in service calls.

Very helpful and friendly. Well sucked inventory.

People working there are soooo helpful and kind!

Great friendly hardware store. Had everything I needed and lots more. Im looking forward to my next experience. Excellent.

Typically like supporting local business, but when I went in for sheet protectors I heard the owner explain to charge high. They wanted $1/sheet. It was def. feeling exploitative. I will not be going back again. Ever.

I was referred by another hardware store who said they absolutely couldnt help me with bathroom exhaust fans unless I wanted to buy all new. I had 30+ yr old fans. 2nd Hardware store said the same thing. If you want fans, go to Ankeny. Ankeny knew exactly what I needed, that they were still available, ordered them, and they arrived before they said they would. VERY knowledgeable on electrical fans and motors. There may be a short line as they give their full attention to whoever is next at the counter for as long as is needed to answer questions to your satisfaction.

Called in to ask some question about electric motors. Up front stated that i didnt know much about them. I then proceeded to have one of the most condescending and belligerently not helpful conversations I have ever had with the person answering the phone. They might be good for people with expert level knowledge but based on what just happened I will never get anything from them.

I found products that Ive needed for sometime now. And I found them here. I support and like shopping for small businesses when I can. :)

This place is amazing. Shop local, dudes in there are Pros with real world knowledge. Great advice and 99% of time have what you need at prices same as if not better than home depot. Local, hood prices this place is worth it alone for the knowledge that you dont find at the big box store.I have bought a ton off stuff there from toilet flappers to gardening tools. This place doesnt carry rubbish. Only good stuff, good brands well made.Awesome to have places like this.

This place is stuck in the past and I believe they sold me a busted capacitor. Unfortunately for me they dont have tools to test the capacitors they sell...thats so strange. By the way I paid 42 bucks for a capacitor that was 8 bucks on Amazon. This guy knows what he is doing and is taking advantage of people.

Buyer beware! I decided to shop local and paid for it. I needed to replace an old thermostat and was unaware that I needed a millivolt thermostat.After some discussion, I ended up purchasing a Honeywell CT87K for $49.94 which by the way is $26.27 higher than if I had purchased the same thermostat from Home Depot and $20 more than if I had purchased it from Ace Hardware or from Honeywell Directly!After getting it home and installing it, the thermostat did not work. I called Honeywell, and they informed me that I needed a different kind of thermostat. I called Ankeny Hardware, told them the issue, and they were very helpful in finding me a replacement; a White-Rodgers M30 which I believe they sell for $29.99. By the way, Home Depot sells it for $18.42.I then asked Patrick about the return and he promptly told me that they do not return electrical items, as is stated clearly on their hand-written receipts.Do your research, know exactly what you need, and how much you should expect to pay for it before heading over to Ankeny Hardware, because the moral of this story is If you want to get over-charged for non-returnable electrical items, then go see the helpful folks at Ankeny Hardware. Otherwise, head over to Home Depot, Ace Hardware or some other chain that understands the concept of customer service.

Fantastic little hardware store, they basically have everything! Great personal service without the big corporate vibe. Thank you.

I love going to Ankeny Hardware. Those dudes are weird and fun!This is not a Home Depot. Expect to spend some time there. Things are run kinda old school there.

These guys were amazing! They stayed open for me at the end of the day and solved my easel repair issue cheerfully and with the skill as only an experienced hardware sales team can. Thank you guys! My newly purchased craigslist easel now doesnt wobble on the table. I was feeling like I made a bad deal...no more thanks to your compassionate over and above service. You guys at Ankey Hardware are the best!

Very friendly and knowledgeable staff!

Extremely nice, helpful and knowledgeable. Even when busy, it was made sure that I had everything I needed. They had the exact dual run capacitor for my A/C!

Norman is a life saver! Furnace broke on Christmas Eve and I just needed a part. Called and was met within the hour and for only a small extra emergency fee. Norman walked us through everything and was very knowledgable and helpful. He was nothing short of polite and kind. Thank you again!

Knowledgeable andca delight to shop with

I bought a portable AC at Ankeny on Saturday. I could tell when I got there that they were exhausted, and way busier than usual. They were still very friendly and informative, and actually HAD AN AC IN STOCK. I left my debit card there like a moron, but they kept it safe for me until I was able to claim it this afternoon. Overall, it was a great experience (leaving my card behind was my own damn fault).I really appreciate that they were open on a Saturday, and were friendly despite being visibly exhausted. Now Im going to take to social media to post a bunch of pictures of myself hanging out comfortably in my living room with my new air conditioning unit. My friends and family will be thrown into a jealous rage, and that wouldnt have been possible without you guys. :) A+ 10/10

Had everything I needed, and more.

Called looking for an AC unit yesterday, which they said they had in stock. Awesome! However I forgot to ask about size and price, so I called back and the immediate response I got was We have AC units in stock, just come down., in a very short voice. I then asked the price and was given a range $150-400. OK.So I came down, walked in overhearing the two guys commenting rudely about all the phone calls they have been getting about AC units. Feeling embarrassed and annoyed, since I was one of those folks who had just called, I asked to purchase their $150 unit...Were out of stock. OK.I really want to support our local businesses, they were the only store in town with AC in stock, which is awesome for them, but their customer service was horrible and then rush me off the phone with a quote for something you dont even have in stock was just annoying.

Saturday during a heatwave in Portland. This was the only store open that I could find that stocked a full range of HVAC parts. They had the capacitor that I needed for my AC. I installed it, and my AC is again humming away.

These guys saved my butt. I’m a homeowner and do it yourselfer. I needed a complete new motherboard for my furnace. After being quoted $500-$1000 to have an HVAC guy replace it, I decided to give it a go myself. These guys had the part in stock, definitely a little more expensive than I could have bought it off amazon for, but I didn’t have to wait a week so it was definitely worth the cost. The gentleman was very helpful. All of the other local HVAC supply houses would not sell to anyone without a contractors license, and this place sells to retail customers without question. Will definitely go back when I need more HVAC parts.

Wow! Amazing selection, old school hardware store

Great customer service and knowledgeable staff! Ben has treated us great.

Old school hardware store with old school service, always been happy to stop here.

Very helpful staff, open on Saturday! Carried replacement part for furnace motor so that I could complete DIY repair on the weekend and get the furnace up and running again.

Great stock of furnace relays.

Bit on the slow side because of the hand written receipts, but the staff was warm and helpful. Head here for an old timey experience.

Classic hardware store. Received much plumbing advice. Friendly. Not big box efficient, but thats OK.

Dont go here! They dont back the products they carry. Inflated prices. Horrible customer service, as the customer doesnt come first. They are only about the bottom line. DONT SHOP HERE!!!!!!!!

Nothing but polite and knowledgable experience and efforts at this establishment.

I bought an igniter for my furnace on December 24th. The salesmen was friendly when they were selling me the igniter. I bought it took home, installed it, it only served me for one day, before it quit on me. I called back but there was no answer due to the holiday, I called another number and I was able to talk to someone. That person told me there was no warranty on electrical part and the part I bought is only warranty if I was a certifed installer, but the salesmas didnt tell me that when I made purchased. He also told me that ankeny hardware was the ONLY store that carry part for my furnace. I went out and bought another one from VinJ & son, installed it and it still works great. I will not recomend this first store, ankeny hardware, instead go to VinJ&son. They sell higher quality goods that is worth your time and money.

Best hardware store in SE! Friendly, stocked and local cant beat that.

Order an oven element March 30. Called twice and got a response of Well call you but nothing. Visited last week requesting a refund and waited an hour to be given a list of excuses. Returned today only to be call explicit names and given only partial credit. Do not bother with this store. The service is slow and rude when you get it.

I have had great experiences here, and I have also had some sllllllooooowwwww ones. The pros definitely outweigh the cons with these guys.Pros: Friendly and knowledgable staff, great high quality product selection, Locally owned, Close to my apartment, love the clustered layout... you can find what you need but may stumble upon other things in the meantime.Con: only one con: slowest place in the world if you buy something with a debit/credit card. I mean, seriously guys, you need to get a serious inventory system happening; you should be checking folks out in less than 4-5 minutes, but ive stood in a line (multiple times) for 15+ minutes with 1-2 people actually ahead of me. Hire someone who gets the inventory/customer service flow and youll kick ass:Just get a modern inventory system, then youd be awesome. Still a 5 star rating, just hoping youll get that customer purchasing system modernized.

Outta sight prices. They charged me $90 for a furnace part that costs $21 online. But it was cold outside so I had to pay or the wife and kids would get grumpy. Not cool.

Very interesting old school hardware store. Been around quite awhile, and that says something.

Dont be fooled by the negative reviews, this is the best hardware store in Portland. Ankeny Hardware has just about every tool or spare appliance part you could ever need.

Came in clueless, left with the right short term answer and had the right part ordered for me. Staff is friendly and knowledgeable.

These folks are super helpful and awesome!

Great inventory, very knowledgeable, very friendly.

Thanks for having sleds for my familys day in the snow.

I purchased an over-priced screw extractor set here. It was made of low quality metal and broke off in the screw I was trying to extract. When I tried to return it with the recept the staff was rude and denied store credit and/or a refund. Avoid this place, go anywhere else.

Tiny store that may or may not have what you need.