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AL Willeford Collision Center
201 Lang Rd A, Portland, TX 78374, United States
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AL Willeford Collision Center
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Se
Review №1

Well where should I start... I took my 2018 journey in for repair from an accident that occurred. What was damaged was my front passenger side headlight,front bumper,front passenger fender and my hubcap. I was told it would take a week for repair. From ordering the parts and waiting for arrival and installation I understood. Comes the following week I gave them more time than they gave me to call,so I called about mid week asking if it was done they had told me they found other damages so itll take another week for repair. So comes following week on a Friday am i asked if it was done. The gentleman had told me it was in wash. So I contacted them again and it was still in wash. Long story short while I was waiting for my vehicle which I thought was in wash my son sent me a message telling me he had seen my vehicle at the sonic🤔 I didnt ask why,I was just anxious to get my vehicle back after being without for almost a month. I receive my vehicle I do an inspection I find that it is filthy. Dust all inside. Insulation from another vehicle that was being stored in my back seat. My wife bought me a cologne really expensive that I always left in the arm rest which I used only on certain occasions. Well that was missing. Noone had any business in my arm rest. My headlight bulb wasnt locked in housing. Missing plastic holders from undercarriage. My driver side headlight has moisture in it which I never had before. And they didnt put hubcap on. I had to go back a day later because they couldnt find. Insurance was way overcharged I believe......I wouldnt recommend this place to anyone. If you do happen to use this place remove your belongings and be ready to be without a vehicle for a while

Ho
Review №2

They ordered parts for my CRV and will apply them Tues.

To
Review №3

Great service. Ivan runs the place .....is friendly, knowledgeable and gets it done.

Jo
Review №4

Great place to get your car fixed. Ask for Ivan

fr
Review №5

Ms Alaniz was the person who I dealt with when I asked for an estimate for repair to my vehicle. She reacted with annoyance and disgust. She then asked if it was an insurance claim.No eye contact, no greeting, no concern for customers that enable a business to exist.But, simple courtesy and service are not offered here.

Information
2 Photos
5 Comments
4 Rating
  • Address:201 Lang Rd A, Portland, TX 78374, United States
  • Site:https://alwilleford.com/Collision-Center-Portland-TX
  • Phone:+1 361-643-5056
Categories
  • Auto body shop
  • Auto painting
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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