Helpful staff. However, the gentleman suggested I take help with me to get a glove box from u pull it. Probably because I came in with a dress on, but I thought it was funny. The glove box only required a screw driver and 3 screws 💖

I called to order a part for my SUV. They said they had one and the price was reasonable even with shipping. I received it a few days later and it was the tail light instead of the backup light. They are completely separate from one another, not sure how you confuse them.I was working with Jackie. She was very nice when she would answer the phone. Which was not very often. After numerous calls she initiated UPS to come pick up the part to return it, but did not tell me that she did. All I wanted was the return shipping label. I could stick it on and drop it at UPS myself. I gave my email address numerous time and never received a single email. I also talked to Mike once and. Ever received a call or email from him either. Overall very poor customer service. I wont try again.

I called LKQ yesterday to order a used part. I received excellent customer service from Jake and would like to acknowledge that here. Thank you, I appreciate your help.

Dirt bags. Buy from Tonkin instead save yourself the headache. And horrible customer service too

As soon as I got off work I went straight to portland from long beach and was doing good until I had to go through 4 wrecks in portland. Called them an hour before closing because instead of 30 min early I was now going to be literally 1 min late. They were rude and even laughed at us when we was there at 5:01pm said better luck next time. It was already paid for and they had plenty of time to have what little paper work needed to sign to have been ready. Would have took a few min of their time. After talking to other people they have a bad reputation in portland for being rude and unprofessional. Will never use this branch again and made me think twice before using any law ever again.

Called 3 times, was put on hold for 30 min first time, drop call second time and put on hold third time.... what a joke!!!!!

Poor customer service. Asked for some help on some product and received very little assistance.

Closed on Sunday and Monday the number one day Sunday that everybodys off and wants to work on their vehicle they cant because this place is closed so I wasnt able to get a hold of them or show up so the customer service is blank for now

LKQ Foster Auto Parts has it all: Paint, tools, new aftermarket parts, used OEM parts, performance aftermarket, bumpers, winches running boards, wheels, lights, and engine packages. Staff is friendly and helpful.See Clinton on the showroom floor for your hot rod or rock crawler LS swap!

After seeing a part on Carparts listed for $135 (which is about the price of the new part), I asked him if he can give me a better price. He said “that’s the best I can do” which he says every time. I said but that’s literally the posted price, and he hung up on my face. The employees here need to understand that they are selling used parts off salvage vehicles which they mark up as brand new parts, there’s always room for negotiation in the car industry. Not to mention their horrible customer service, surprised they’re still open.

Needed to find a new seat for my Tundra. Called and spoke with Jalyssa a few moments ago. She asked me a few questions and had my seat on its way from California within 5 minutes, and a great price, 85 bucks. She also said that she would call and email me once the seat is ready to be picked up. This was the most pleasant experience that I have had on the phone in quite some time. I will definetely be calling you guys again; You rock Jalyssa!

Great customer service!

Great place great people wonderful parts wonderful paint everything that you need is right there

I paid $10,800 for some parts for my 2018 Lexus LC 500.The very next day, after opening up the parts, I discovered that a roof rail molding had a few scratches on it and a sensor on the shock was broken. I also realized I wouldnt need a rack & pinion, because mine was actually fine.They agreed to exchange the shock with the broken sensor and return the rack & pinion, but NOT the roof rail molding with the scratches, because I am breaking the package deal Justin said.Thats how they handle their 90 days return policy on the damaged parts, no less!

Excellent five stars Big time 👌

Great place, good people

Loved the service and the tires that I bought from here.

They were able to look online and find a part I needed at another salvage yard.

I ordered a part on the phone and they called me when it came in. It was the part I needed and saved me over $600!

Good fast service

Awful management, take care of your employees who take care of your customers....

LKQ Foster is a Premier parts supplier, every time we order a part it is the right one and in great shape. Ordered a transmission just last week and it worked perfectly upon installing it. The price was much less than other wrecking yards and it was delivered within a day. This is great because we are in Washington nearly 200 miles away. Nothing but good praise for this company

It’s winter time and of course my battery died, I heard from a buddy that lkq has cheap ones. Not only did I leave with a brand new interstate battery for only $50!!! (With trade-in of my old battery) I also ordered the Arm rest for my center console that I have needed forever! The man and women behind the counter were very helpful and informative.Thanks again.

Great place for used auto parts.

Good guys, professional

Great auto body shop supplies

Prices are way high for used parts. Looking for a radiator for my Dodge Ram and their prices were equal to or HIGHER than a brand NEW radiator I could pick up at any of the big 3 parts stores in the area.

Great place to get cheap auto parts friendly staff good service highly recommend

Purchased a pair of axles for my Jeep. They were able to find a pair that fit my needs and shipped them from other locations quite quickly. Their service was excellent and they were happy to help source parts and answer questions.

Great staff at the paint counter. Very helpful and knowledgeable.

Theyve always been very helpful and have delivered good parts and mostly on time to my shop. Sometimes I have to followup on a part but the mistakes have all been minor. Also, they are very clear about what they do and what they dont warranty. For example, on a used engine they dont typically warranty labor. For parts compatibility it is up to the purchaser to inspect and verify compatibility prior to signing for it. My driver makes that clear to me.

Would not recommend. Was quoted two different prices for parts, was told to go in stores instead of purchasing over the phone, and the representative purposely lied to me about the store hours, knowing it was closed. I even pleaded that it was as well, but she assured me it didn’t close until 6. Drove all the way there just to be confirmed that it was closed at 5. Once I tried to call back, the call went straight to voicemail telling me they are closed as well.Edit: After calling back today, I was quoted for an even more expensive price, again. So I decided to order through another company that charged almost $50 less. There are way better options.

I have been buying auto parts from here for 7 years. They are always helpful, kind, and knowledgeable!! Several times they have located a part for me from a different yard. Justin Krigbaum and the other employees go above and beyond. I will always call LKQ Fosters first! Thank you

Everyone there is great. Jennifer, who helped me, was kind, courteous, fast, and friendly. They helped me get the parts I needed at a great price(60% less then everywhere I tried) and even called to let me know it was in... THANKS LKQ!

I purchased a transmission for my customer from LKQ. I paid for the item and shipping. My tax was removed since I am a re seller, and also a core was not charged. I was more than happy to buy this. The day before scheduled arrival I put my customers car on a lift and removed his Transmission. On the day of arrival LKQ let me know my shipment was lost and I needed to wait 5-15 days for it to be tracked down or accept a refund.At this time I tracked down another in Houston a 8 hour round trip drive from my business. I needed this right away so I left the next morning to buy it. First off upon arrival it was not ready, and I had to wait a couple hours for it. Second I was charged a core, and third I was charged sales tax. LKQ had no way to match the same sales term of the lost item. Also upon asking to be compensated for my cost of retrieving a Transmission from the same company ASAP I was flat out denied.

How it works: you order the parts from the 800 call center and the warehouse on Cameron pulls it, which may take up to 6 hours or next bus. day. Customer service was polite to me, both call center and warehouse, but the part that was pulled did not match the system description. They tried to resolve this but did not have another matching part. I had to do the follow up calls, thus the 3 stars and not 4. Other customers picking up parts seemed satisfied and the parts looked to be well packed and good quality.

Sold me a torn up transmission. Have to drive the 1.5 hours back there to replace it. Metal filings and pieces of gear surface down in the pan. Very dirty inside. The warranty is not enough. What about all of my wasted time back and forth? Instead of warranty, how about getting it right the first time? Will never use them again.

Awesome deals on car and truck parts!

Tried on several different occasions to use their worthless online parts search, Id prefer getting a root canal over using it

Great service. If they dont have the part you need. They will order one or help you find it.

Awful customer service, NEVER COMING BACK! they messed up the shipping address the first time, I was lucky I checked the receipt before they shipped it to the shop I was repairing my car. I paid cash for my part and when arrived to the shop they wanted to collect payment from them as well and obviously they send it back. It was really important to fix my car and now there’s another day delay (hopefully) thanks to their incompetence. I don’t really know how can you maintain a business this way. I would never come back, you’d do the same if you’re smart.Update: They never sent the part again. If you want to deal with the worst business in Portland please be my guess, but this guys are the worst. They don’t even know where the part is now. Can you believe that! They got to be kidding!Update: 3 days after and after many calls and back and forth they FINALLY delivered the part. SERIOUSLY AWFUL SERVICE. Avoid the headache and never deal with LKQ. You can thank me later.

Great place to find sticks of chewing gum, loose change, individual French fries. And if thats not enough, lots of cars, trucks and SUVs etc. Waiting for you to extract the parts for your vehicle at the lowest price possible.

Just called looking for a part. They had none in stock but Drew told me a parts place that would. Great help as the dealers had no info. Thanks

Horrible at listening to what you need. I ordered a part and the first time it wasn’t right. Then I told them about it. I had to tell them 3 times!! It took them 4 times to finally understand what I needed. Never ordering from here again.

Poor customer serviceSo yesterday afternoon i called in and spoke with a very nice young lady who tried to help me find a part. She said she would pass the info she got from me on to the people in the yard and someone would get back to me and let me know if they found the part i was looking for, no one called me back.Today i drove the hour and fifteen minutes to their yard only to have the women behind the new & used parts counter (who i apparently disturbed, quietly waiting for her to get off the phone) to tell me that the part (while having the manufacture name, part number, and description) i wanted wasnt called by the name i was give her, and there was no such part. After nicely telling her the part name, where it was located at in the vehicle, the compatible vehicles, and how to check if the part is good or bad. Thats when she told me that they did not have any of the vehicles i was looking for in their yard. then she got back to her phone call.

Ive purchased basic parts from them over the years with no complaints.Windows, door handles, head lights etc. As far as the bigger items, I cant tell you bad either way.

Great place for car parts. Id advise you speak to the reps that work directly at this location. All of your problems will be solved in that aspect. Ask for Nicholas or Jalyssa if you decide to give them a shot.

Not open but online they say that they are.

UPDATE: My service manager found a new rep and things have been going great ever since.My mechanic shop received a quote for a low mileage used engine. We asked multiple times if the quote included core charge. They said yes. Engine showed up and the bill says additional $275 more than we were quoted. Called our rep who rudely said what do you want me to do about it?. Delivery driver was rude as well. No one seemed to care about making the situation right or even apologize so we told the driver to keep the motor. We talked with a manager who didnt seem to care either.They still owe us a $275 from a core they received March 10th and we cannot get anyone to take care of us. Fortunately there are plenty of other wrecking yards to get parts from so we simply wont be doing business with them anymore.

I see why their rating on Google sucks so bad. Horrible communication skills, this place is just a scam to get your money! They don’t care about customer service. I got bounced around to multiple locations trying to find a part For my truck. They neglected to inform me that I would need to pre-order part prior to picking up. So when I drove from Vancouver to Portland in traffic I arrived and they told me it would be at least three hours or more to complete my order

You want car parts? Go to LKQ bottom line.

These jokers will take your money and then not let you pick up your items. They dont call when items arrive and have the worst customer service Ive ever experienced!!! Avoid this shady business at all costs!!!

Ray is awesome! He was very helpful while I was shopping around. They are nice, honest, and hard working! I will definitely be calling them when my car craps out on me again!

Theyre to busy and not enough people and they working with different people at seme time take a lot time together services

They go on the computer to find your part or parts very friendly nice customer service

Awesome price great people awesome staff .

Helpfully, Great people.

Bought all the parts I needed for my mustang I bought on the cheap. Steve did great finding the part for the price I was looking for. Skylar was awesome to deal with picking up parts.

Good price on batteries! LKQ you are the best!

These people... I called them to pick up and recycle my car. We agreed on a price. I was to sign over my title to the driver and they would mail me my check. Supposedly, after picking up my car and title on Friday, the check would be cut and mailed on Monday. Didnt happen. I called, they gave me a fake check number, then told me it had already been mailed. Never came. I called again. This time I told them I was coming in the morning and I was going to stand there until they cut me a check. Of course, this brought out hostility from Jenn the title girl I worked with on this and she was obviously very rude and rolled her eyes at me because we are a legitimate business and we wouldnt just not pay you. So the bookkeeper confirmed that the fake check had not been cashed then cut me a check. And guess what? I was told I couldnt cash it until the next day. Also, two weeks later and the check they supposedly mailed never came. Liars. They had no intention of paying me, that was clear.

Dont know how to talk to ppl will not be buying anything from LKQ rude rude rude i talked to one guy wont say his name but he was rude

Great place too work .

What a joke. I strongly advise you to shop else where. I paid for a part, told me it would be delivered the next day, here we are 5 days later, no part. I called them and they said we dont deliver to residences. I like to shop locally and keep the money in our local economy, but with this outfit, forget it.

Bought a rebuilder from these guys, service was awesome! Crystal at the desk was the best part of the whole transaction. She knew what she was doing and gave me tons of help to get me an awesome car for a great price. Take your business here people, and go see Crystal.

My parked car was hit and my rear axle beam was bent and the car totaled. The auto shop was going to charge $900 for the part plus $400-500 labor. LKQ sold me the axle beam for $90, yes 1/10 the price. They said they would have it shipped to the store of my choosing and it would be a day or 2. They told me to call to confirm delivery, I called and it was there. Went to pick it up and it was waiting for me as they said it would, it cost what I was quoted and the part was correct. Smooth transaction.

One of my favorite auto parts spots now.The wait time inside is forever tho. Would recommend shipping to your house

Terrible place never going back again. I ordered parts from them in the past and they always come out broken. I ordered a part for my car and it arrived broken. Then I returned it and reordered it and they sent the wrong part. They ended up sending me the wrong part another 3 more times so I just ended up getting my money back. The people getting the parts ready are irresponsible and suck at their job.

My boyfriend needed a new transmission for his car he was told today was the day he can pick it up. He calls in and they tell him the order was canceled YESTERDAY?! Didn’t give him a call or anything. Now he has to wait till the money goes back on to his card to try again somewhere else. Their communication is off!!! This place has terrible reviews as is. Why is this place still up and running?!

Great quality for used parts. Highly recommend this place

I am giving this business 5 STARS because in another review, someone posing as me is using my name and photo to defame this business. I have never personally visited this store, but I have no reason to believe its anything but honorable. Please IGNORE the 1 star review given by the fake and phony reviewer using my name. I have alerted Google about this fake account using my name and photo, but they still have not removed it. Please ignore the fake 1 star review. Thanks!

I very unexpectedly had to give up my car (wasnt worth fixing) and it was suggested I call LKQ Foster Auto Parts to come pick up my car/buy from me. I had called 3 places prior and LKQ gave me $100 more than the others quoted. The people on the phone were friendly and walked me through the whole process (including leaving my car for a pick up the next day--and doing it in a way I felt good/safe about it). They called to confirm when the car had been picked up (by my request), and called again to let me know that my check was ready to be picked up (for the amount quoted on the phone) with exchange of the title. Today I brought the title in and was in and out in about 5-10 minutes with my check in my hands. Again, nothing but friendly customer service.

Platinum Line Motors, buy a good majority of Parts through LKQ, Their service has always been good and an ease to work with.

I needed a tail gait for a 99 Nissan Pick up. They were not anywhere in town. These guys found one in idaho and had it shipped. Saved tons of money. Outstanding service!

Terrible service! Ordered a part over phone they said will be ready for pickup on Friday. Come Friday they cant find order and no parts have been delivered. Come to find out no order was put in!!! Re ordered part again. Terrible service... and it was total waste of time. On second trip bought a Subaru engine (guy said 20k miles) when finally got my hands on the engine it looked like it have 200k not 20 and after install it was knocking. Tried to get them to replace under their warantee.. ha ha good luck!! Terrible place. The original Foster Auto Parts used to bend over backwards to make you happy. LKQ ruined it

They got me to pre pay by telling me my part would be ready for pick up today. On my way to pick it up I call to verify, and they tell me it wont be ready until tomorrow. Thought I would try them again after they sent me a motor that had been submerged in salt water, and this time I learned to NEVER go back.

Great customer service and friendly staff members

Had a great experience, was helped by Mike, he was super nice and got me the part I had been looking for all over and at a literal 100% discount from the price quote from a dealer. Cant thank them enough. 10 stars **********

Has some hard to find parts but dont expect them to be in great condition. Ordered a perfect condition hood has one large scratch and several dime sized dates.

Terrible Service kept giving me wrong parts they gave me a part for a integra instead of a part for my VW like how do u get those mix up there two different brands and company and region my car European not Japanese get ur orders together Foster and fix your parts too before shipping them for all the people who’s looking for parts I recommend not going here at all they’ll just over price u and give broken parts or the wrong part go to a shop that has at least 4 to 5 stars

If you are working on your only car, and you need the part ASAP, dont try here, they dont know the meaning of need or fast. I called and ordered a part at noon, and they said it would be ready by 3pm the next day. The next day I called at 2:30pm to see if it was ready, after 15 min. of being on hold, I was told it was pulled the day before, but they couldnt find it. They said they would call me when they found it. No call, so I showed up at 4pm and they said it was in will-call. I went to will-call to find out the order got deleted. Wow, that would have been nice to know the day before, so I could figure out what to do.

When someone finally answered the phone they put me on hold without asking. Then a recording said the office is now closed and hung up. The recording said their office hours are 9-5, it was 3:45. Called back and got in touch with someone who located the part I was looking for. I went to the Vancouver location to pick it up for fear of the prepayment difficulties that other reviewers mentioned. Everything else was great. The part was perfect and the people were nice.

They dont update their business hours as they should, I drove in heavy traffic knowing Id still make it on time because their website says they close at 6:00, I got there 5:10 and it was already closed, workers coming out the front door and locking upThat really messes up anybodys schedule!!! Specially if you are driving in heavy traffic.Some one get them to update their business hours please.

Justin is great help place is a class act

Super friendly staff and the best prices in Portland. I always call around to try to find a better price, havent found one yet.

1st time ever using these guys had window smash came to get part no clue no help from them now I have to wait extra day for part.REALLY I already lined up shop to put part in now. Im glad they knew extra day to pull part I wish they clued me in. Now Im out 100.00 for shop waiting on my part plus I get to buy a new window instead. Now I will never use or recommend FAP to anyone. Im a veteran and they are blaming me for this. Go Figure. Please dont do business here if you are a veteran .They hurt me bad. Shame on you FAP. I was injured head trauma and retired fixed income. I dont function well. I need every dime I get. You just put me in a deep hole. Thank you.

Called ahead to see if they had a used part I was looking for. The gentleman on the phone was helpful and said that he would have one of the workers go out and put eyes on it to make sure they had the part. He said he would call back shortly...never did. I decided to head down to the store on my way around town running errands. When I reached the used parts counter the lady was very rude cutting me off before I was even able to describe the part. After I insisted that I had called ahead and spoke with them about it prior to coming in she told me they only sell that part as part of a greater whole. She was very dismissive and wasnt helpful at all. I will never give these people my business and will tell anyone who asks about my terrible experience here.

Worst customer service. Basically ignored because they have better things to do than pay attention to customers and then completely dismissed without even an attempt of trying to help.

Purchased my part over the phone the day before. I was told they shipped it to the Portland location as I asked. I drove an hour to pick it up and I was told they restocked it and sold it to someone else. Their solution was sending me to their competitor. Buy from B&R and save your self some time. This place is a joke!

Useful

I cannot recommend this place. Total nightmare! I purchased two used rims and paid for them and they were having them shipped directly to my house. When UPS arrived, UPS informed me that they were sent COD (Cash on delivery). I called LKQ and they told me that if I wanted them I would have to pay for them again and then they could reimburse me. Honestly, this sounded like a scam. They told me that they would look into it and I never got a call back. Several weeks later I demanded to speak with the manager who resolved the issue, but it should not have taken this long or required this much work to get something I already paid for. Horrible experience here and I will not be using them again and I advise others not to use them.

The worst customer service on the planet. They took my money said the part would be there the next day, three days later, no explanation, laughed at, no apology, forwarded to a manager and still nothing but excuses and no refund or attempt to make it right. It is the singularly worst experience I have ever had with any business. I will nevet do business with them again.

Love this place you can find almost anything you need!! Great prices!!

Paint department is great but the parts department has seen better days.

I have purchased 3 engines with under 100K from LKQ. They have been clean and in very good shape. Definitely recommend LKQs system to get used engines to you.

Friendly knowledgeable staff. Thanks

This company is a stupid joke, I bought a used engine from them, engine came with 6 months warranty. We spent 4 days to take off the old one and put the new one but at the end we found out the engine was wrong, was for a different model. We called them to ask for the cost of the labor and part but they said that so sorry! they would just bring another engine and take the wrong one?! What kind of warranty is that? Who is going to pay for 1800$ labor cost because of your wrong engine. Staff not really helpful, lie after lie. They are not deserved any business. Very Shady!

Wonderful business but didnt have my parts

I oredere a very specific part for my 2002 Honda civic, they were so nice over the phone and in person, the part arrrived on time as they promissed me. I couldnt believe it, because the weather we had was very cold and icy all over, I couldnt drive it to pick it up until next day or so.. Thank you guys so much, From now on I wouldnt look anywhere else.

If I could give zero stars I would. Their website says they are open on saturdays until 4. I have been trying since 11 to get someone to answer the phone. I have tried multiple numbers. I will not be wasting any more time or money on this place.

Im a regular buyer at LKQ, and i got to say its a great place for any parts that you need for your vehicle. Prices are high but they have what you need. What really bothers me and so many others, how come such a big and great company with such a poor costumer service, On the phone and in store. Not only that thair rude, most times your parts dont come on time. looking forword to a better LKQ with lovely costumer service.