Always warmly greeted by any employee there. The shop is clean and smells delicious with fresh baked waffle cones. I especially enjoy their custom cakes which are affordable and easy to order online. My go to is a Coffee Buzz Buzz/ Peanut Butter Cup Shake with whip and I appreciate the paper straw.

Everybody knows a companys products are always fresher crisper and better tasting and or better looking when consumed at its flagship store: I got the milk and cookies

Great service and nice chunks of chocolate in my ice cream

Love how small and charming this spot is, but I am so confused on why I cant gey strawberry ice cream here lol

I called in advance to ask but vegan flavors they had and drove all the way here because I thought I knew what they had, I showed up and they had all the flavors wrong and the girl that said it wrong didn’t take accountability for it and they just stood there staring at me. Terrible customer service. Not like they care, minimum wage is minimum effort. And I get that. But I work in customer service and there’s no way that That would slide where I work at.

Clean shop and delicious ice cream

I would honestly never order from Ben & Jerrys in this location as you will not get your food. The people in their are grossly incompetent, have zero food delivery customer service and really do not care and are quite rude. If you work for Postmates do not go here, if you work for doordash do not go here, as they will Mark the deliveries to be done and they wont even have started. There will be a line out the window and people wont even talk to you if you ask if the order is done. Do not order delivery services here as it will take forever. And your ice cream will be melted.

What can i say. Its Ben and Jerrys. Friendly staff

Very good experience, ice cream was delicious, of course, but the whole atmosphere was pleasant. Server/worker was extremely upbeat and helpful, you could tell she wanted to work there, it made a hudge different. In my opinion she deserves a raise. It was also nice of them to have a pitcher of water and cups out for anyone who needed a drink.

The owner of the shop talked to us like we were old friends. Enjoyed a great conversation as we stood around talking to him after purchasing. Very kind respectful and positive! Great guy. But also they choc cookie dough was out of this world! The owner of the franchise is from Portland and needs our support during this difficult time! Definitely deserves it!

All my homies work here best ice cream shop in the world

Very rude. My mask had slipped down a little and I was rudely told to cover my nose all the way. I will never go back to this establishment

Great service, clean space

Very cool cone selection. Ive cream is real ice cream, none of that frozen dairy desert stuff. Fun place and right next top a cupcake shop!

Great spot to quickly grab some ice cream!

Big options of flavors.

To be honest I have been avoiding Portland downtown until tonight, I was surprise how calm and nice to walk after getting our🍦the service there alway nice, not alot of flavors about 20 or + ( mostly chocolate or with) still keeping the safe distance measures, we enjoyed the visit...

First time here awesome ice cream

Very friendly staff and good quality ice cream

The ice cream was very good with many varieties to select from - however, the help was too busy with their private conversations at one of the tables to even clean up the tables (we had to get water and napkins and do it ourselves). Then while it is nice to have the windows open on a warm day, nothing spoils dessert than cigarette smoke wafting in ones face from just outside on the street.

Very small, would be so amazing if there was the possibility of sitting outdoors nearby to enjoy your Cherry Garcia!

Great selection and decent prices. The lady was very friendly and patient with my daughter as well. Definitely would go back and recommend it!

Cookie cookie milkshake is yummy

Its Ben & Jerrys. Nothing else to say really 🤷‍♂️🙏

Pretty cool place! Its never too crowded and on hot days when it would feel too crowded, they open up the HUGE windows and let the breeze in. Very comfortable and clean place. I go here rather than Salt n straw sometimes just because I dont want to wait in line. The ice cream is just as good anyway, and they also have toppings.

Ordered on Grubhub and was super stoked to get my brownie sundae however when it came the brownie was so dry and covered with fudge to mask the dryness, the ice creams scoops were so small and the whip was obviously melted.. so disappointed and will not be ordering again.

Love this place. I had no idea they had a shop like this and Im so glad I found it!

Icecream was great. Staff jumped around helping customers instead of finishing our order completely they started helping guests that came in after us. 2 families left satisfied before we were able to even get our order.

The employees at this Ben & Jerrys are all super friendly and provide great customer service. My only complaint is that its a little expensive, however right now this Ben & Jerrys has an offer on Groupon where you get SIX scoops for $15, and with a discount code, I got the Groupon for $12, making that only $2 per serving, SO, totally affordable! The sorbets are delicious, as well as the ice cream!

Excellent tacos. Loved the food . They give more chicken pieces in tacos than others .

The staff was nice... but you get very little ice cream especially for the price. The large was basically a small serving. Better off to just buy a pint at grocery store.

Staff can have a bit of an attitude if you order anything other than just a scoop of ice cream.

Much better experience at this location compared to yamhill! Everyone seemed happy to be working there, super friendly and helpful. They welcomed my service dog and even had a treat for him. Thanks guys for renewing my faith in Ben & Jerrys as a great customer company.

I like their ice cream, but it would be nice if they had kiddie scoops for the toddler crowd.

Great ice cream and great employees. One of the employees took me camping! How nice. They really go out of there way with their customers. Camping!

Many flavours to chose from. Relaxed staff ready to offer a taste test whenever you are ready. The small scoop is huge!

First time at an actual Ben & Jerrys. Didnt dissapoint.

Great lil shop. Friendly staff with knowledge of the menu!

Fast, friendly service and great ice cream to boot. Smaller than other locations in the area but great if you just need to grab some delicious ice cream down town.

Fast service and great selection. Ben and Jerrys is always amazing.

Delish. Good sorbet for a nice sunny day. Service was good, even though it was packed with people.

Great service only negative is to tight of a space.

Good customer service

Its ben and jerrys ice cream what more is there to say!

We made a special trip to go to Ben and Jerrys because I saw that they had dairy free icecream (the store I went to had a sign outside advertising for it) which was very exciting because Im lactose intolerant. However, when I asked a staff member, I was informed that the only dairy free flavors were four types of sorbet. It was incredibly disappointing, and I hope Ben and Jerrys ACTUALLY gets dairy free icecream in the future.

Not That good Haagen-Dazs ice cream so much better

Ben and Jerrys in NW is a nice treat. Their flavors are unique and well branded. The service team is friendly and professional.

All the kids had fun, as well as the Mothers for Mothers day.

Very yummy, great service and awesome chips and salsa

The servers were incredibly nice. Thanks for making my afternoon!

Delicious desserts

Me: how is the Cinndoughrella?Teen Worker: cinnamony

Love the Coffee Buzz Ice Cream! A splendid touch of delight

Has a very diverse ice cream flavors. great place for family

They have three delicous flavors of non dairy, almond milk ice cream :)

Server hooked me up with a hot fudge sundae in a waffle cone.!! Whoo Hoo!

Offers vegan ice cream of the peanut butter and oreo variety. Awesome!

Always nice to visit a scoop shop.

I love Ben and Jerrys. Its the only ice cream I eat.

Its the chain but with very pleasant staff!

The girl who served me my ice cream was very nice and the ice cream was of course delicious.

You cant go wrong at a Ben and Jerrys!

Love the ice cream here! Nice and refreshing after browsing at Powells!

Its good ice cream.

Mmmmm they had a caramel goodie

Friendly employees and great ice cream! :)

Basic b&j. Service was good.

Good, but way spendy.

Okay. Not enough hot fudge. Cup was too small for three scoops

Great selection of ice creams! My favorites is the chunky monkey.

Loved it. Im old enough to remember Ben and Jerry serving ice cream in VT

Amazing ice cream. Great foood!

Great ice cream at reasonable prices! Youll find flavors here that you wont find anywhere else.

Clean facility and courteous emplpyees

Nice servers and delicious chocolate cones.

Great ice cream and great service to go with it!

Took forever to get my ice cream order and I really didnt like the music that was playing!

Super small scoops and they just set it on top of the cone without filling it. My small was the same size as my kids cone at the location near pioneer square.

Convenient location & excellent ice cream.

Amazing icecream and service!

2 good vegan flavors.

Delicious treats and great staff!

Great ice cream

It is like all Ben&Jerrys which means high quality

Came across it on vacation. They had Phish food and all was well with the world.

Great service and good ice cream!

The best ice cream around makes you want more and more

They didnt even have vanilla ice cream...

They dont take gift cards. They were short on staff & the wait was ridiculous!

Yummy ice cream

Love the service

Its Ben & Jerrys. Whats not awesome about it? :)

I like ice cream, its that simple

Delicious choices!

Love this place!

Delicious ice cream.

Non-dairy Chunky Monkey is the serious business.

Loves the coffee buzz buzz buzz milkshake

This ice cream is totally over priced!

Fun plave to eat