Team is very helpful and knowledgeable about the product!Gabi is amazing and made me feel very comfortable with my purchase with the amount of knowledge she has to give.
A lot of employees on the floor to help you choose what you need some don’t have much knowledge in most of stuff they sell. Careless on loading the kayak n dont brother to ask for help they have a policy no helping allowed. They managed to scratch car paint while loading it on the mount they sold us. Very disappointed with service over all. I don’t recommend this location.
Unbelievably bad service today. The store wasn’t busy. We asked for help 3 times. Once an employee asked if we needed help and then ditched us to help another employee with their customer. Other employees standing around chatting with each other ignoring us. We walked out 30 minutes later. Went to Andy and Bax got what we needed and were done in 15 minutes. Do better!
I just purchased two 13ft Hobie Revolution Kayaks from Next Adventure Paddle in Portland and without question the experience from start to finish was 100% excellent. The very knowledgeable and professional sales team answered the countless questions I asked of them with patience and kindness. Kudos to Kate, Sara, Iris, for all their help on the phone. (Please forgive misspelled names)Then I went down to pick up the Kayaks from Seattle and once again was met (at curbside) with the nicest and helpful staff Ive ever encountered. Perhaps a sign of what Portland hospitality is all about?, I love it here ! They assisted and provided me with methods for how to best secure the kayaks on my car and even allowed me a last minute color change on one of the kayaks I bought. The experience was a delight and what was even cooler is I felt a shared level of excitement for my picking up my new kayaks almost as if they were getting them for themselves..This is a team that believes in their products 100% and you should feel confident they will always be there for your questions or product support well after a sale.This I can guarantee as I had a small issue with one of the Mirage peddle drives that had not been updated with the required part upgrade after a recall from Hobie. I contacted Curtis at The Paddle Center and he immediately arranged to have a new drive put aside for me with the updates to exchange. He and his team are what customer service is all about.They went above and beyond to assist me and as a result of this, I knew I had a responsibility to share my experience, my gratitude and thanks for all that they did. Thank you or the kindness, professionalism and knowledge and for believing in and standing by your products ... Thank you all 🙏❤️😁
No integrity from this business. Do not trust them. We ordered two Hobie Mirage Compasses from Next Adventure back in March. We paid upfront, close to $5,000 for both. The kayaks took 5 months to arrive; repeated requests for updates on arrival went unanswered - we were blown off over and over again. Now that the kayaks have finally arrived, one of them has a broken rudder. Next Adventure must have known this because the rudder drum was detached and taped to the hull. No mention of the problem when we arrived to pick them up. We discovered it after we brought it home. The kayak is unusable as is. The authorized repair shop is in Bellingham WA, four hours away, which we will probably have to provide transportation. There are other Hobie dealerships in Portland. You will avoid a lot of anger if you avoid Next Adventure
They were knowledgeable, friendly and honest. Nice to do business with. Will do more business with them in the future. Ron
Super helpful. All my questions were answered and I got a GREAT kayak! Prices are competitive, and they have a good inventory.
I can not give these guys enough stars for the service and the knowledge these folks have. I was greeted immediately upon entering the store and was helped immediately. I explained what I was looking for which was Nucanoe Frontier 12 and they set me up with Aaron who is a rockstar and wealth of knowledge !!! He went through the kayak with me determined my needs and answered all of my questions. He set everything up for me and customized the kayak for me as well. He then walked me through everything I would need. Everyone in the store was great from the staff and even the other customers. A great experience!!! I will definitely be back and I am driving from Eugene.
Colleen is a total gear boss!! Helped me find exactly what I needed for my new setup and I couldn’t be more grateful. Such a wonderful experience and can’t wait to come back as my whitewater gear needs grow! (:
It was a good experience staff was helpful and knowledgeable. And they had a very large selection to choose from. Highly recommend this be your first stop if you your looking for a quality paddle board or kayak.
I took my hobie in to ask questions they not only answered the questions but fixed the problem I was having on site while I waited. Cookies and Ben were amazing
We rented 3 tandem inflatable canoes. Everyone was very helpful and knowledgeable. I thought the prices were very reasonable -- and nobody nickel and dimed us for PFDs or paddles, etc.The shop was very well stocked and we found some very reasonably priced dry bags. I loved looking around and exploring all those paddling related goodies.I will certainly return. Great alternative to REI.
I recently demoed and then purchased a brand new whitewater kayak from Next Adventure. All of the staff were super helpful and very knowledgeable. They quickly got me set up with my demo and when I returned the boat, they patiently answered all of my questions. It was an excellent experience and with all the information in hand, I was able to purchase my new kayak!The great thing about the staff at Next is that they are willing to answer follow up questions and provide advice about outfitting. I have since hit them up a couple of times and the information they have provided has been super helpful.Given that I live 2.5 hours away, I sometimes purchase equipment via their website. Again, the service is always super timely.Ive been visiting and shopping at Next since I started kayaking 10 years ago. It will always be my first stop when shopping for kayaking gear and boats. This is the 3rd kayak I have purchased from them. Thank you everyone at Next!
I heard that these guys had poor service, but I think it depends on who they think you are or what you look like. Im out of shape right now. So how were they to know that I had a 1200 dollar kayak/fitness budget that I wanted to spend at their establishment when they chose to ignore and put their noses up at me? Way to make people feel important, guys! Good luck with that. Ill never be back.
I damaged my hobie pedals and was having trouble repairing them myself. I brought the parts in here and they swapped them in 5m and didn’t even charge me, very cool store, thanks!
Im a long time raft guide/kayak instructor who recently moved back to Portland after a 5 year hiatus. I used to love going into NA for any little paddle related thing I needed because the customer service was excellent and I really prefer to support local businesses when I can.I recently heard a rumor that they would be getting more Pyranha kayaks in so I have gone in 3 times in the last 10 days and have been incredibly disappointed with the service. Each time, I spend 10-15 minutes walking around and looking to see if the new boats are in/ shopping to see if there was anything I needed/ wanted. I havent even been acknowledged with a nod or smile despite a relatively quiet store and multiple staff members floating around. Today, I was looking for a PFD for a friend and rather than help me find a suitable one, the staff member I talked to gave me a two word answer to my question and walked away. I understand times are weird, but I also know what its like to work in customer service and my experiences the last few times have made me feel like I want to look elsewhere for my future kayak purchase, even if it means going to Seattle.
Almost died, lost my kayak. I remember them asking for my number making a promise to go kayaking with me. Never happened and was only done for small talk to sell me the stuff quicker. Not buying from them again because I was rushed. No one wanted to go with me kayaking or give me some advice and I lost my very expensive kayak.
Its a good store, and the staff does everything they can to try to help you.
Great service, great prices and have lots of choices
I may be Type A in all sorts of ways, but I am a major procrastinator around the holidays. I just have way too much on my plate and tend to start holiday shopping really late. And in an effort to avoid the malls, I went to Next Adventure to load up on outdoor gear for the family.Ive been to Next Adventure a few times during the past year and am sort of luke warm on the place. I find it a bit cluttered and disorganized and if I had small children with me, the chances of losing them among the racks would be high. [1]But then as I was leaving the store, I noticed that they moved their water sports merchandise to a separate building called the Next Adventure Paddle Sports Center. The store is spacious, the closeout deals are excellent and the staff was extremely knowledgeable and helpful. I was amazed at how different my experience was from my dealings at their main store. They are especially wonderful if you paddle on a dragon boat team.So what started off as a ho-hum lets get this over with shopping trip, turned into one of the highlights of the season. Since my family spends a lot of time on the water and our boats outnumber our cars, this is pretty much my idea of retail heaven. They told me this is a temporary location, so theyll be moving to new digs in the vicinity early in 2010. Paddle on, boys, paddle on![1] Btw, this totally happens. Kids love to walk under and through racks and when I was young my parents lost me for hours when I wandered off and decided to take a nap underneath a sea of comforters.
Large assortment of kayaks and boat accessories. Sales person Aaron was very helpful explaining us all specific details about the items.
Lots of kayaks and gear...rooftop tents .Fishing gear roda and reels. 😁Super helpful staff!
Fantastic customer service purchasing my first kayak! Aaron, Nick and all the staff I worked with over several visits were super professional, knowledgeable and patient. They helped me narrow it down by my intended use and sent me to the Scappoose Bay Paddling Center to demo some models. I purchased 2 kayaks and they walked me through options for paddles, PFDs and other accessories, answering all my questions and giving welcomed feedback and opinions on what might work best for me. Been out on the lake a couple times and very happy with everything. The whole experience was A+ and 5/5!
Fantastic customer service, except for one lady who didnt seem interested in helping anyone.
Great store well equipped friendly helpful staff
My fav paddle sports store on the planet! ❤❤❤
They have a nice selection and lots of great deals. The staff was friendly and helpful.
Next Adventure goes Above and beyond. I purchased my New canoe pursuit fishing kayak here At a great deal! I couldn’t be happier with their service and knowledge. I Bought a nice fishing paddle as well and unfortunately lost half of it on a recent camping trip. I went back to buy a replacement and not only did they find me an awesome paddle but cut me a great deal on a more expensive paddle than the one I got first and lost.! shout out to Iris and Karina for being awesome, they really know their stuff and are great to talk too. I will always shop here for my adventures.
I cannot fault the service with my purchase experience. Prompt response, quick despatch, amazing customer service from Ben B. This is the type of service that should be accepted in this day and age. Product range is great too
I cant say enough good things about Next Adventure! Ive been shopping here for more than ten years and they never disappoint. We just purchased two kayaks and paddles from the paddle center. Covid times are different, which makes browsing the options in-store a little less appealing. We felt some pressure to get in and out which is understandable. I would suggest getting on their website and calling to see if they have boats in stock that you like to narrow it down before going in to shop and get that expert advice that weve all come to know and trust. Sometimes I (want to) forget its not normal times and I appreciate these guys holding the line to do what they can to keep us safe and healthy. Thanks for the great boat advice!
Very helpful and knowledgable people.
Iris was our enthusiastic sales person. She was great at walking us newbies through the decision process. It took us 2 hours and she stayed in the process with us even delaying her lunch break! Thank you Iris and NAPS!
Great staff, very welcoming.
Very helpful folks working there and very nice selection. That being said, not for the intro-to-watercraft person. These are serious toys which are at appropriately serious prices.
Basically, they are on their game with precautions and top of the line customer service here. Support local, folks! You wont regret it, especially when it comes to Next Adventure!
I would have been an easy sale... Needed a replacement pair of sunglasses since I lost my good ones. Heard two salespeople in the store but received no greeting or acknowledgment of any kind, stood at the cash register, item in hand, for 15 minutes before trying to walk that maze of a store one more before I left. There are other sporting goods stores that will offer better service, I suggest trying one of them first
Lots of Kayaks...and stuff. Great staff!
Great place to pick up gear for water paddle sports. Nice variety with knowledgeable people.
I was blown away by their outstanding customer service! I was on the hunt for a difficult to find kayak foot brace kit and Cameron went way above and beyond to find one for me. I cant say enough good things about this place!
High priced have alot in stock
This place is helpful and most of the employees are very knowledgeable about their products. When I am in the market for my next kayak you will find me shopping here.
Ive stopped by a few times, and have always been helped promptly and found what I was looking for. Today in particular Ben was fantastic when I had way too many questions about whitewater helmets.
I purchased a Tarpon 120 from this company while in quarantine. They shipped it allllll the way to Nashville, TN for me and it came in a timely manner and without a single scratch. The packaging was amazing! My husband ordered from a different company and his came damaged, so we were worried. When mine arrived from Next Adventure, we were so impressed with how they took the time to make sure my kayak would arrive in perfect condition. Not only that, the free shipping (only on certain models and not sure how long this will be relevant, fyi) and no sales tax saved me around $300 compared to other sites. I would give 100 stars if I could! Thanks for helping me make my upcoming summer a great one!
All of the staff is very helpful and friendly. One of the employees, Andrew spent extra time helping me with making my kayak fit more comfortably. He even hosed my kayak off for me as Im mobility impaired, and dont have a yard. I always get a welcoming vibe here.
A little on the expensive side but very knowledgeable and very nice staff and store.
This place is top notch, and awesome contrast with Andy and Bax close by which i also love as the worlds largest show room of inflatable river rafting equipment.Went in here looking to fit into hard shell whitewater kayaks, which i have never been able to fit until recently. They were awesome!Huge selection of boats and gear. Tried on a dozen or more boats. Demo selection was awesome. You get 5 free demos a year. Awesome. Staff was friendly, knowledgeable, and busy; but NOT condescending. Everyone was thoughtful and friendly. Definitely willing to buy new from these guys when i find the right boat(s).
Awesome customer service. White water kayaking is an intimidating sport to start brand new in. But Mitch and all the awesome people at Next adventure strive to see new people getting out every day! They are very knowledgeable and are willing to help with anything. Would recommend next adventure to anyone looking to get out on the water and have a great time.
Awesome crew Very helpful and knowledgeable.
Mitch was super knowledgeable and great to work with! He made sure our money went as far as possible, with great deals and discounts. He custom fit our paddles, double checked our purchases and promptly corrected a few misfits, and gave us lots of encouragement and support. We would recommend the Team at the Next Adventure Paddle Sports Center to anyone shopping for watery toys, expedition kit, and super service! Thanks Team!
This place is a paddlers paradise. It has all the gear you need and very helpful staff as well. You can tell they love the outdoors and just want to spread the same love for our planet. Kentucky was the awesome guy that helped us find just the right Life vests. He is a wealth of knowledge and helped us with all our kayaking questions as well as great conversation. Thanks for making a confusing purchase smooth and easy.
Called to see if they had any kids goggles for swimming and the woman who helped me was so kind and awesome. When we went to pick them up the employees were super helpful and gave us options and were very awesome . We will definitely be back!
Bought a M Pyranha ripper here, great store good staff. Ordered the 9r2 with custom color, can’t wait till the Pyranha shipment comes in. Was very happy to be able to demo a boat before ordering one. In particular I’d like to thank Henry and Mitch for being excellent well informed knowledgeable employees. Give them a raise! Great location as well, only wish they had another location in the gorge but it’s really nice to have a retail kayak store within an hour and a half drive👌
Purchased a Kayak from these guys. There is a minor problem. What makes a business for me is how they solved this problem! They took care of it and made this customer happy!!!!
Great people, service and selection.
Very helpful staff took the time to answer all of my questions and explain the benefits of merchandise at different price points. Plenty of new kayaks on display and a few used and blemished models as well. A rack attack store is located within and can offer options for carrying or trailering your new toy.
Very helpful staff and great selection
Next Adventure has wonderful staff! Curtis has been a great help each time I came to rent equipment. Renting equipment here is also a breeze. I hope to be back soon to buy my own board :)
Extremely knowledgeable staff. They dont necessarily push the most expensive items either. I felt like I could just shop around. Kind of old school like.
Knowledgeable staff. Great selection even during this Covid induced kayak shortage.
I bought a kayak that was absolutely the wrong boat for me. Imagine a woman choosing small sexy shoes when she really needed large orthopedic shoes. My wife said she couldnt even bear to watch me in the little boat. It looked like I was going to capsize continuously. They let me bring it back. They let me try (for free) demo boats until I found one that would work for me. They charged me a 10% restock fee since they couldnt sell the boat as new. They could have charged me 20% but chose not to. The boat I choose is the green one in the picture. I spoke with several employees in the store over a few days. It is really a nice bunch of people that work there and they understand and use the products they sell. I cant recommend them enough.
Very helpful. Cashier walked back with me to find the part I was looking for. Also I liked that the other cashier noticed I had bought the last one in the store and was immediately arranging to have more sent over from the warehouse.
10/10 for staff kindness. I came in here recently, but not for paddle sports (sorry). I was just super lost and trying to meet my friend at a restaurant. Someone gave me solid directions and encouraged me to come back if I got turned around again. I found the place! Thank you!
These folks were super helpful in addressing my concerns about the sweet used drysuit that I purchased for a good price. Friendly, knowledgeable, and they went out of their way. Great place. Great staff.
I ordered online item. Through haste. I made mistakes in process. Dave was responsive to emails and ensured a very happy customer. Best price in U.S for the item I ordered. Thanks Dave, you helped make my next adventure even better!
This place is amazing and so much bigger than I thought. The staff was very, very helpful with assisting me with buying a kayak paddle and couldnt have been more patient with my kiddos.
INCREDIBLE service! Every person who helped us purchase a paddle board was very knowledgable about their product and were very honest to us. They told us what was worth the money and what wasnt. Dan and Nick, along with multiple other employees took time to answer all of our questions and were patient with my wife and I who were pretty needy. They drew from their own personal experience to help us find the correct board. Im not sure why you would go anywhere else in the Portland area to buy and paddle board or Kayak except Next Adventure!
The NA paddle center gets first shot at my business from here until infinity! They do a lot of great community events, they really support white water paddling, they have great gear and all sorts of good closeouts all the time... even the owner comes out to paddling events with the group!Great place and stoked to support it!
Excellent customer service, great products and prices. I recommend Next Adventure to anyone looking to buy merchandise to have a fun time outdoors and more.
Super friendly and helpful staff
Good selection, helpful people. Fairly well organized so we could find what we needed quickly.
Awesome spot for all your kayaking and canoeing gear needs. Its Next Adventure, so they are super friendly, have good deals, and a selection of used gear. They also offer a range of classes for all levels of paddlers.
My favorite store in Portland! Great prices on everything. A young man (long blonde hair) was so helpful and knowledgeable about kayaks etc. It so nice to ask question of real people rather than trying to figure out what y Google.
Nice people, good selection. Traded some used gear, got a decent return.
Great service, good prices on new and used boats and gear, and helpful staff. They have great sales and the paddle events are perfect for falling in love with a boat before you buy. Highly recommend them for your next boat and any gear you may be dreaming of.
3 floors of outdoor gear. Awesome selection and reasonable pricing. They have a huge basement of used gear thats fun to troll through. The staff is super friendly. This is the sort of place that Ill stop by to look for something specific, and even if I dont find what Im looking for, Im still happy I went.
Awesome store for your paddling needs. Always a great selection. Always a great, friendly staff.
Had a great experience here. Ive been a few times looking at kayaks and whatnot, and each time I have had help from the most professional and friendly staff. Plus they really know what theyre talking about, giving me examples of what theyve tried on different conditions and what really works best!
Great place with a spirit of travel and adventure. Not like network shops. 3 floors of clothing and stuff for your next adventure. One of my favorite places of all kinds in Portland area.
Best local place to buy outdoor gear! Support a local business and find great deals!
Spent so much money there last year on a kayak, great service then. Went there today and this place sucked. The tall blonde teenager with glasses is a joke. Didnt have a clue. Or how about the cashier walking around barefooted with daisy Duke shorts on. WTF. No one wanted to help me today and let me spend lots of dollars. Did I mention the guy helping us sorta. Was way more intrested in hooking up with one of the other cashiers.What ever happend to good customer service?
I bought my kayak at next adventure. Every year they put on a kayak and paddleboard demo testing on a nearby lake or river. This is how we came to like are tandem kayak which we purchased with the discount that they offered for coming out to try the kayak. Keep a lookout for the special events as its good to try out the equipment if possible before you purchase. Their store offers clothes and other accessories that you need for being on the water
Very helpful staff. Not pushy. Open to people starting out in a hobby.
Bought my paddle board here last year and enjoyed it so much decided to buy my daughter one. After shopping at some less quality places decided to get hers from here also. Its worth getting a quality board.
The best and most complete padding store in the PDX area, great selection of new and used boats and gear. plus a big rental fleet. They sponsor clinics and have lessons for all skill levels, top notch instructors and staff and a great online store as well. Centrally located in the near eastside of Portland, they are everthing and more youd want and expect from a paddling store.
This is the place for kayak, sup, canoe and accessories. The staff was knowledgeable and super friendly. I will definitely go again.
Excellent, knowledgeable service! They do their best to get you into the kayak thats what you want and need. Im sold on Next Adventure!
After taking several classes through Next, I purchased my first whitewater boat and have never looked back. The staff is knowledgeable and friendly. Mayah has done an amazing job at organizing the shops GOAP’s and the Confidence/Carnage runs. Thanks for all you do!
Now if your interested and looking for a time of your life well this is the place for you, because they just dont only sell camping, hiking, and just about anything else they have it. But check out this you can even book an adventure with them and they are all certified cool
My family has been going to next adventure for years. We always have a great experience!! The staff is excited and knowledgeable about the equipment they offer. Hands down better experience and pricing than REI.
Good service. Can get most of my paddling needs met.
JR was a great help! Answered all my questions about fishing kayaks
It took a few visits for me to get used to it, but Next Adventure is now my favorite outdoors store. The people are helpful and real, what the signs say is what it is, theres a big selection, and the prices are great too.
They were very helpful with a repair job on our inflatable kayak, highly recommend this place.
Nice selection of everything paddle sports. Take your time and find some great closeouts too!
I had such a great experience buying kayaks from Chris/Kentucky. Would highly recommend Next Adventure Paddle Sports.
After at least three visits I can consistently say its a little difficult to get good customer service. However very good selection of merchandise for kayaking; Including previously owned items for sale.
Good selection of kayaks and, a fair amount of canoes. Very friendly and knowledgeable staff. Ill be back.