Been here multiple times on different days. This Zara never has the clothes I want in the sizes I want. Honestly, just be prepares them to not have what you want in the store. Plus the downtown location is kinda hard to find parking…

First and last time shopping here. What an experience. I received a jacket as a Christmas gift, went in initially to do an exchange for a smaller size, but after waiting in a long line to find that they don’t do exchanges without a receipt (flawed)so we went and ran a couple errands while waiting for my sister to send me the receipt and QR code (she lives in a different state) ALSO, the chick who let us know we could not do a return had zero customer service and no name tag... how can you hold people accountable when they do a terrible job? She was awful.So we come back up with the receipt to another long line... meanwhile, other workers are roaming around the store chatting having no care in the world. Waited in the long line for another 30 minutes. Since only 2 workers were casually taking their time working the registers. Instead of doing an exchange, I made sure the money went back onto my sisters card and did not do an exchange. I couldn’t imagine giving this company any money. Save yourself some wasted time and shop somewhere else.

PLEASE!!!! Get more cashiers or be a little more helpful when it comes to the customers time! This is my favorite store since I was a kid but I don’t understand why it’s so hard for this location to be FASTER! A lot of people come shopping with really not a lot of time on their hands and we are already spending money on your store. DO YOU WANT TO MAKE MORE MONEY? Get at least 2 cashiers on each floor.

Zara Portland is desperately struggling in service. Do not shop unless you have all day to wait and serve yourself.I needed to return an item so I attempted twice but had to leave because after 35 minutes in line, I could not wait any longer (I work and was needing to get back). The third attempt, I was 3 days outside of the 30 day policy. Not only did they not care to make an exception since it was their fault I couldn’t get it done within the 30 day policy, but they were very unconcerned and rude with no desire to make it a pleasant experience. I understand that the world is short staffed and I’m incredibly forgiving to those who show concern and effort to serve. If they had been sufficiently staffed, I would have made the return without any issue and there was zero understanding of that concept.

Once again, standing in a mile long line at Zara with just 2 check out staff. And multiple staff walking around straightening already straight racks. Zara does not support their staff or the people trying to make purchases from them. Half of what i order from Zara gets stolen in the mail, and when I realize 3 weeks later, the sizes I want are gone. When I call in, the phone people act like Im doing a favor to purchase from them - typical European business attitude vs American sales. It is overall very difficult to purchase from Zara, and this is my last time shopping with them.

Ill never ever go to this store again, I went there last week and totally regret it. their staff is very rude, untrained and unprofessional. their prices are way too expensive!

Zara invests lots of labor in so many things except people to take your money. The line at 12:10pm on a Thursday was way too long. Lots of associates on different floors who couldn’t open a register to alleviate the line.

Very poor customer service- and from the floor manager. Really disappointing because my daughter loves this store.I came in this evening with my daughter and niece. I realize people have off days, but the manager was condescending and unprofessional (in front of children and other customers). She stated she was “matching my energy” as I asked her questions and vocalized that the dressing room inconvenience was frustrating. I will never shop at this store again.

Business tip: make it easier for us to give you our money, Zara PDX! What an interesting business model to have so many staff all around the store and only 1 person at the register during the weekend?! There were probably 30 people in line and the women in front and behind me were complaining that this long line is always the case when they shop here. Put folks at the register! Or hire people and pay them well enough to want to work for you!

I waited in a not very long line for over an hour to return one shirt. No one was friendly either. I have worked in retail so I do have sympathy. But hire more cashiers!!

60 minutes to wait in line to return their stuff but it didnt happened because I have a job to go back to. The guy at the cash register takes his time to put each item in the hanger, walks away to put it on the rack and he goes back and forth on each item... no wonder people have to wait more 60 minutes to be helped. Zero communication and horrible customer service. There are only two cashiers and always a long line. Very poor management. Zara, If you want people shop at your store, please make sure you have enough staff to help. Get your act together. Thank you

Be prepared to wait 20+ minutes in line and then have them tell you the register is closed and you need to go to a different register. This has happened to me every time I have shopped here. Literally waited an hour and 15 minutes one time. Why do they need to retag and hang all garments when being returned? Love the clothes, but ALWAYS disappointed with the check out process.

Zara finally has a diverse staff/team and beautiful POC working on the floor and register, you’re able to get better service and people who just know, you know 😉

The clothes where so cute but not very true to size you usually have to size up

I was waiting in line and the register suddenly closed. I walked away and left whatever I was going to buy. They lost a few hundred dollars in sales. I will never come back to this store. This is the second time I have this kind of situation in this store. The manager from this store should be fired. They have horrible customer service.

I went in to return an online purchase and as soon as I got there the line was already past the store entrance on a Wednesday. I noticed that the cashiers had no sense of urgency at all, which is the main reason why the line was so long. Then one of the cashiers was only helping people with purchases instead of returns, which is another reason why the line was so long. I understand that they need to make money and that is why they are focusing on purchases instead of returns, however the long lines could be avoided if they would just help the next person in line instead of picking and choosing who they want to help. How do they expect people to come back and shop with them if they’re not receiving the same level of service?

Stood in line to make a purchase & return for 45 minutes... never seen anything like this, 2 lines of extended to the end of the store.There was also an incredibly long wait when I was here last week. Need more employees working the register.

I went to this clothing store with high expectations. It turns out that this store is only suited for specific types of people. For example petite and small. None of this clothing is for regular people and everything is cropped ( bad for school cloths if you have a dress code). This place has terrible customer service. It is hard to find help in this store and when you ask for help it is either short or indirect and no one to help you, everyone is behind a counter and looking busy or restocking shelves.

Every time I walk into this store, the line is always extremely long and takes forever. If you have an extra 30-45 just to stand in line, highly recommend. 🙄 Also their customer service is not so great. On a busy Saturday afternoon, they have 2 people at the register. 🤦🏼‍♀️ I bought a pair of espadrille shoes, wore them once and they came apart. They did nothing to help me, not even store credit. I mean it’s a faulty item after all. I’d rather utilize my time and money some place else.

Worst floor manager of all time on the bottom floor, rude and demeaning. The cashier male or female I dont know anymore they all look the same, had no customer service skills. Tried returning an item and was told the 30 day window just passed by one day!!!?Really and I waited how long to get the item? If I would have known I would have returned the item back through the mail. Not worth the stress and mental anguish!!!!!Zara, your over-rated anyways!!!!!

Poor management.They kept us in the line for 1 hour.Only one cashier was available and almost 50 ppl were in the line.When I complained about the waiting time she replied a few employees parents passed a way today and we don’t have enough staff to work at the store. (I didn’t believe her.)

I love visiting Zara, just not this location. Zara Portland seems to frequently change inventory and have the latest fashion trends, which is great, but the staff could do a lot to improve customer service. Most of the time I visit, the check out lines are ridiculously long. My mom waited 50 minutes last time she visited on a Friday afternoon.Today, the girl that checked me out in the men’s department was particularly unfriendly and even malicious. She didn’t even try to hide how annoyed she seemed at the line of customers behind me and repeatedly looked at her coworker, shaking her head and rolling her eyes while I was waiting for her to process a return for 2 items (which took her ~6 mins to complete). But the worst of this whole interaction was when she pointed the laser scanner right at my eyes while scanning one of my return items, which seemed completely intentional.Highly recommend not going to this location if you value your time and eye sight. Plus there’s a high likelihood you’ll encounter an unpleasant/ completely unhelpful employee like the horrible worker mentioned above.

Bare yourself with patience if you are shopping at this store. I’ve been in line for 45 minutes already waiting to pay for a pair of jeans…

This store is absolutely waste of money, rude staff, pricy clothing, sizes are working right . I dont recommend it to anyone!

1 hour and 30 minutes to return and purchase 😒!!

I have been a ZARA customer for several years and Ive been very happy with it until recently i bought a few pairs of jeans and they ripped within the first week of wearing them. Also, the register workers at the Portland location were very rude to one of the customers just because he was wearing a mask with a political logo on it. The moment that person exited the store, the workers were talking about him in a very disrespectful manner, using inappropriate language in front of other customers.

HORRIBLE! The lines are outrageous. Waited in line for a return for over an hour. The staff only had one register open and the store was packed. Lazy, unwilling to help. Many, many complaints from customers waiting and no one was willing to open another register. There were 4 staff members downstairs wandering not doing anything. Don’t shop here, save your time and shop elsewhere or online.

The customer service here is non-existent, we asked the manager to help with check out due to such a long wait, and was met with hostility and snide remarks about not being able to get anyone to work, and if you know anyone who can work, youre welcome to refer them. Wow. Just wow.Severely mismanaged.

Absolutely adore their clothes but they have the worst customer service I have ever received, it’s kinda baffling lol. No matter what day or time you go there will be a very long line to check out and they have maybe two people at registers when there’s a total of four. The line also usually lasts at least 20 minutes. When you finally get up there the girls are very rude, do not want to help if you have any questions, and do the bare minimum of service. Go if you love the clothes but do not expect to be treated well.

Interacted with multiple staff who all offered terrible customer service. line to check out took just under one hour because they had only one register open (even though there were 4 check stands and plenty of room to socially distance). the ridiculous wait time was totally preventable because there were ample staff on hand and with dressing rooms closed there were tons of employees just walking around. I’ve been to this store many times, even pre-pandemic, and this store is always unpleasant due to staff. corporate needs a training session here.

Not as bad as recent reviews but yes! The line at cashier is like an endless caterpillar

I love Zara products, but this store is the worst! All but one entrance is open (and its a three story store within a mall). They dont do holds for any length of time. And they only have ONE register open (on Saturdays, no less) making the line ridiculously long. My daughter and I stood in line for 20 mins and it only moved one person so we left. On top of that, the merchandise is scattered all throughout the store making it incredibly difficult to find what you are looking for. I came in for a specific pair of jeans and the jeans were literally scattered in about 25 different clusters of 5-8 pairs throughout. What a joke. And no, its not because of COVID that they have closed all but one entrance and one register. H&M is directly across from Zara, is also three stories, and they have all levels open to entry and registers on all levels.

Worst zara ever no register open only 2 upstairs no selection they say is available online in store they don’t have when u get there the dressing room experience is one of the worst I’ve ever had

Would give 1 star just for the selection. Customer service is a 0 been here 3-4 times and each time rude people at register. Definitely not coming back again.

Terribly long lines everytime you are here. Spend more time in line then it takes to shop.

45 minutes in line on a Saturday, ridiculous ! Cheap management can’t put more than 2 workers for check out. Clothing is overpriced and poor quality. Don’t waste your time and money here!

Make sure to check the receipt every time you purchase from this store. Two times happened to me. The red tags for discount are sometimes not reflected in your receipt. Its frustrating.

Great selection.Good satff

Obscenely long wait for billing. Only one cash register is open even though it is a weekend and there are long lines. Very poor customer service.

Mask police at their best. No I will not raise it above my nose. Bad customer service. No ac in the store. Super long lines. Avoid avoid avoid

They need more cashiers and friendly employees. Customer service is poor.

The store have the longest line, and the staff don’t even bother to open up extra registries. I wonder if I should tag @Zara on Twitter. Such a bad experience.

Avoid this store at all cost. The manager here is useless. The lines are longer and customer service is non-existent. Bought couple things from this store, wanted to return it, and it was a hassle. Someone from corporate office needs to come out and see how bad this place is. The employees are rude and lack training..

Literally slowest checkout I’ve ever experienced. They also don’t allow you to try on clothes but won’t let you do in store credit only exchange for a different size or color in same item!!!!

Very disappointing across the board.

It’s like they try to be unhelpful

I had never been to this store, so I came with a list of and links to the pictures of the items I saw online that I wanted to try. After looking on and collecting for 30 minutes, I asked for help to see if they had my size or could direct me to several items I couldnt find on my own. The desk person was pleasant and called someone to help me. However, when I pulled out my list for the person who came out to help, she said I cant be your personal shopper and directed me to look around for them. She was very abrupt and not interested in helping at all. I walked out. The store has some nice things, but I wont shop there again.

I was just there around 5 and the store was suppose to close at 6. They didn’t let me in because they said its “overcapacity” even tough tons of people got out. They didn’t tell me that u can wait outside in the line.. and the manager is beyond mean and was yelling at me to get out..its disrespectful and I will never shop there again. They just wanted to go home early and didnt let anybody in..

Line always take so MF long. Expect 30-40 min wait.

Never enough cashiers working here. There is always at least 7 people in line.

I was in tonight and one the floor managers was super rude to me and my wife over a mask that wasnt quite covering our nose. Customer service was lacking. They were short staffed. I asked the floor manager why Seattle offers a military discount but Portland does not. She jumped away from me....so rude. You lost a new customer. ZARA management...you need to teach your employees to be much nicer to customers. Because without us. Youll be like all the others closing. My .02

Employees at this store were so mean at the mask and one of them said dont come back if you wont cover your nose... Wow!!! Mean... because of the health issues cant cover the nose. Definitely not coming back to this store. The other stores went and everything was fine. Employees polite.

Great clothes as always but two days in a row dealing with slow and super chatty associate while 10 people stand in line waiting is rude and bad customer service.

Open up your dressing rooms already. The line is out the door for returns and then you have one person on the cash register.

Location seemed understaffed. Couldn’t find sizes I needed and couldn’t find an associate to assist me. Stood in line for over an hour to return two items. If you can avoid going to the store I would highly suggest it!

I was in line for over 35 min, One person working the cashier and the biggest line ever. The manager is cranky and customer service is bad.

Huge store, lots of options, little spendy....but still bought a couple items....then waited in line for a literal half an hour. Pretty frustrating....much rather just order online and save the headache.

The worst customer service experience I have ever had. Received a gift that didnt fit, had the receipt and still unable to get a GC. The instore customer service was horrible, sent me to online customer service. Two agents hung up on me, and the third was infuriating and would not help at all. Line to check out took almost an hour, claims that they are understaffed since beginning of 2020. For the prices you have to pay, near Nordstrom prices, ridiculous customer service. Dont shop here. Its NOT worth it. Save yourself a headache and money.

Huge store,very interesting stuff for men and women, my wife liked the place a lot!

Love their clothes and sales. They are really enforcing COVID precautions so the store is not crowded.

The store is great, the employees are rude and mean! no customer service skills at all. I tried on a jacket and this sales associate walked pass by me and said you cant try on jackets and mugged me came up to manager asking if i can try on jackets and she said yes i can. Unbelievable attitude!!!

Dressing rooms are closed, so you spend 45 minutes in line only to come back and wait in line again to return things.

For customer service. Selling ripped clothes.

Very poor costumer service! Only 2 of 4 register lines are open, and people are waiting in lines for hours to pay. I walked away and left whatever I was going to buy and i am sure i am not the only one.Fitting rooms are still close, compared to all other stores that are already open.

Yup, very long lines. Not an efficient check out process at all. They hang and tag each item one by one as we return it...

Not size inclusive at all but who’s surprised

Shopping at Zara, store was empty, employees nowhere to be found. Finally they approached me to repraoch me and told me to pull my mask up, my mask was covering my nose and mouth, I thought I misheard them, they told me not to try anything on,, no one bothered to help me or ask if I needed help. They are empty and will go broke with service like this. Ruined my afternoon. I was so excited to go shopping, finally. But I learned my lesson. They dont appreciate me even though Im the only one in their ghost town of a store. I give them another 9 months before they close their doors.

Very nice store with a lot of goodies for all. I have been here a few times and will come back again definitely to but stuff for the little one. They also have awesome deals

I didn’t mind the long wait to get in and pay since it’s limited numbers, but when I asked an associate for help no one was willing to help and the cashier had such bad customer service. She didn’t acknowledge me or say anything expect my total.

Lines are super long! They only have two registers open on one floor, and this isn’t the first time! It’s ridiculous how long we have to wait and I’m 35 weeks pregnant. It’s hard for me to wait that long, and I only had a return.

I have never left a single review before but I am extremely frustrated with Zara and their policies and because I have received no help I’m resorting to giving a one star review. I purchased a $100 backpack from Zara and I really liked it. I had no plan to return it so I threw away the receipt. Within two weeks the stitching began coming undone. After speaking with someone at the store they said I would need to make a claim with corporate to exchange the item without a receipt. Kinda weird that a manager can’t approve an exchange in store, but ok I’ll do it. It has since been 4 WEEKS of back and forth, over the phone, emails, sending in photos, screen shots of my bank statements, banking information, item reference numbers from tags etc. They said they are unable to find my transaction and refuse to exchange my faulty item for a new one. I’m not asking for money back, I would understand somewhat more if that were the case, but I just want a non-faulty backpack. I asked to speak with a supervisor and they refused to escalate my issue. This was my first time shopping at Zara and it was absolutely my last.If someone from Zara is willing to help resolve this issue I will be happy to take down this review.

Not lot of great styles

If there was an option to give ZERO stars I would select that because 1 star is too high of a rate for this location!! This locations employees I truly hope don’t represent the Zara Values!! HORRIBLE service and experience every time I go in!! On one occasion my friends and I went into the store to exchange an online purchases, the LiNE was extremely long so as we wait in line, one of My friends went to check an item that’s next to the register, the cashier yells “get back in line, we are closing and don’t want people shopping or looking at items as they wait in line” she yelled loudly as there were other people in line! I believe it’s marketing 101 that the items that are placed near the register are for people to look at and purchase!! We didn’t make it big deal and just complied to her rude demands but every time we have gone into this location we have experienced POOR customer services!! I have not met one nice person that works at this location including the MANAGER!! My friends and I will not be shopping from this location!Another situation was an attempt to return an item as we are not allowed to try on products at the store due to COVID19, which is understandable but after making a purchase worth $170 dollars (My purchase alone), as we were planning on going to the store to return our items we got sick with COVID19 and as a result we are mandated to quarantine for the safety of the public. After we quarantined, on day 37th of the purchase we attempted to return the items but they refused to return the items! The return policy during a pandemic is absolutely HORRIBLE and to make things worse the way the sales people talk to you is degrading and simply RIDICULOUS!! If I am unable to return my items I expect a good customer services as I’m not asking for free items rather spending my hard earned money!! Maybe the result of the POOR customer services could be I am Black MUSLIM girl but Zara and this location managements needs to do better! Customer service trainings are definitely recommended for the associates that work at this locations! If they’re so miserable working at Zara maybe get a different job! But this people don’t belong in sales/customer services with their bad disrespectful attitudes!! Mind you I have been to Zara in Europe, Seattle, & Denver always an Exceptional services but this Portland location really needs some MAJOR improvements!!From reading everyone else’s reviews! It’s very obvious the management don’t read and implement changes based on the customers feedbacks but I’m leaving a comment in hopes it actually reaches the right people!!

You aren’t allowed to try on clothes here anymore 😂Understaffed, massive slow checkout lines and employees with trash attitudes.Place can sink for all I care.

Just walked through the door and ha stage worst experience at Zara. Asked the name of the manager, she said she is the one and wouldn’t give me her name. There are many other talented people out there, pick good ones Zara, like you do in Europe. Just ruined my whole experience.

Really long lines to check out...boo!

Not the fault of this location. I ordered a coat almost a month ago. Sent to the PDX store. It is lost, but they wont give me my money back. Is that legal? I paid, I dont have it, and it may or may not ever show up at their store

Long lines, one cashier. There were a lot of staff doing nothing just going back and forth.

Always a good collection

Theres only ever one cashier when there’s so many people in the store. It’s annoying having to wait in line for 1 hour just because one incompetent cashier won’t hurry up and help others check out.

Crazy long lines regardless of the day of the week due to under staffing

I am not sure what they actually do in the store? I called to see if they had a shirt available as it was sold out online. It was a big deal for my daughter to have this shirt. I live 2.5 hours away and was going to have a friend pick it up or drive up to get it myself. The sales associate said there was a possibly of one in the size I needed at the store but refused to look to see if it was there because it could be an inventory discrepancy and she doesn’t do that. I explained it was a really big deal and I didn’t want to have I send someone there if it wasn’t in store or drive 2.5 hours if it wasn’t there. She again told me, she doesn’t really do that, it’s sale season, & even though the computer says it’s there it could be sold out, and she isn’t going to look for it, that’s not her department. Who’s department is that if not the sales staff? Literally the most unhelpful, uncaring, sales associate I have dealt with in years. I’ll call the Zara stores in California to see if I can have a friend or family member pick it up for me there instead of my home state of Oregon. Zara would have gotten so much love from us if they could have been the least bit helpful, we would have posted on SM but now I’ll just post about this experience.

Bad customer service!!!! The manager lady was really rude and mean, also she tried to walk away when I was asking questions!!!

I occasionally shop there for children s clothing (when Zara 1st opened in Boston several years ago they were very unique and cool) - becoming more staid and boilerplate these days, but still have a few standouts). The problem with the Portland Store is they never have enough sales people, most definitely do not train enough people for the cash registers and apparently have a company policy that cash registers should not be functional in all departments. A customer can spend a lot of time waiting to pay for their choices. Not a customer friendly store from that perspective - tho the employees are very friendly and try to be helpful. I would actually put my rating between 3&4.

I’m happy to have a Zara in Portland now because they are hands down better than Forever and H&M. However there are a few things they could work on. I wish that when they got a specific style they would get more than one size run of it so that I wouldn’t have to order so many things off line. Also on the weekends when I go there it seems as if girls stay in the fitting rooms forever. They’ll initially have maybe one or two items and then their friend/family will bring them like 10+ more items to try on and it causes this huge line. It’s just outrageous. What else bothers me is that I have heard sales associates say that if something is on sale online but not in store they don’t honor the online price so that makes absolutely NO sense.Overall though if you can go during the week I would recommend it and it’s a great place to buy moderately inexpensive trendy pieces.

Return policy and customer service stink! I purchased a pair of size 31 jeans for my son to save for his birthday. My son has several size 31 Zara jeans so we know that is his size. When he opened his gift and tried them on they were more like a 34 waist. Way too big. When I called Zara to see what might be done, I was told they have a strict 30 day return policy. I was then lectured on how sized between clothes may vary. I agree, sizes can vary, but when you advertise something is a 31 waist and the recipient has 4 other pairs of Zara size 31 jeans, you expect the waist to be a size 31, not a 34! I am extremely disappointed that this large, international company couldn’t do anything to assist me to make this right. I guess this brand new, mislabeled pair of Zara jeans is going to Goodwill. In the future, my money will be going somewhere else!

Rude customer service. Return policy is an absolute joke

Return policy without a receipt only allows you to exchange the same exact item for a different size. Everyone I talked to was cold and brash. Asked for the manager and mentioned that every store at least gives you in store credit to still spend money in the store as I wouldnt expect a refund, and she said Were not other stores. If I do business with this company again, it will be online.

I guess this is the largest Zara I have seen in theses few years in US. However, it has the sorest customer service. They do have trash attitude and trash servers.The people who are working in the fitting room have a bias against customers who speak in a foreign languages.They do not do any real service to you if you looks like a foreigner. They will laugh at you when you leave the fitting room.I am fine with no service, but I do not want to hear some one chatter away. I do not speak perfect English, but I understand those unfriendly smells.

I love Zara’s style. High quality materials, and affordable, especially when in sale. Don’t forget to check their TRF line in the lower level, which is much cheaper. The perfumes are nice too!

Trying to buy an item in store. The closest register to the fitting room is closed. So I wander through to kids and they won’t serve me because they’re closing that register. I walk up the broken escalator to the third register where there is a huge line and only 2 sales assistants. After waiting ten minutes in line, one of the sales assistants closes her register and tells us to go back downstairs. Seriously Zara. It’s Christmas time, you’re a huge company. This is the poorest example of customer service I’ve seen in decades. Won’t be coming back.

Horrible experience with returns. They refused to return items for store credit that were purchased online even though I had a gift receipt and tags attached. I was told twice that this was their store policy, but it wasnt until I looked at the bottom of the receipt that I learned that I was actually entitled to store credit for my items. When I called customer service, they said there was nothing they could do since it was out of the 30 day return policy. The customer service rep even called me a liar when I was trying to explain the situation with him. This Portland location has horrible customer service and they dont follow the companys actual return policy. If you run into problems with returns, follow up with customer service, but that might prove worthless. Its too bad though, I really like their clothes.

Great style for the narrow shouldered. Their sizes ran on the small side. XL felt like average M/L petite. Size 8 in pants is an XL at Zara. The price is twice as much as H and M. It wasnt the same experience and selection and prices as in Europe. The quality appeared to be same as forever 21. I am hopeful they will work out the kinks and if not, h and m is right next door.

A lot of reviews seem to be confusing Zara with Nordstroms, where aggressively polite sales people get paid high commissions to deal with entitled yuppies who want to be told their back roll isnt visible through that top. Zara is cheap, fast fashion. You wont get great service, but if youre like most adults and can do your own shopping, then you wont need it.

The store was opened I believe in 2019. It looks more high-end rather than a department store. The clothes selection is usually good.

Today, I decided to check out the new Zara store in Pioneer Place. I was in the store 30 min, passed at least 4 associates and never received a welcome of any kind (a simple hello would have sufficed) or offer to assist. Associates walked by people as if shoppers were invisible. I waited an additional 10 min by going and standing right by an associate with an armful of items and still no word. I put the items down and walked out. Enough stores to choose from that I can scratch Zara Portland off list.

Love the selection and prices. However only one person on the register for each floor. Totally unacceptable. Spent 12 minutes waiting to checkout.

Unfortunately, the selection is great but not worth it! The store is 2 stories and there is 1 open register. I went BACK at 7:30 pm in the evening after giving up previously and still, one open register and 7 + people in line. The worst part is employees are walking around, not seeming to care that the line is long and customers are agitated. No assurances or apologies which would help a bit. The selection is not worth the aggravation.

Nice to get the store in a good location, always have been a fan of how the sizes fit for the brand. Got some wedding gear ready to rock. Kind staff as well.

HUGE fan before this week. Their online order process & customer support is horrendous. Im severely dissapointed. My order was supposed to arrive 5 days ago, which was a gift, I am now finding out its returned and my only option is to wait 10-14 days for my refund to hit and then re-order....what a joke!! Zara have fun going under 😃👍