I bought my new 2022 Honda Hr-V on Sunday and I still am in disbelief for how easy the whole process was. My fiancé and I walked in just wanting to see what they had and the absolute angel that is Erin helped us and somehow 3 hours later I was driving off in my new car. She made the experience so easy we could’ve done it in our sleep. My mind is blown by how amazing the team here is and how much they treat you like actual human beings instead of just another pay day. I love this dealer and I will forever recommend them to everyone who will listen!

Went to purchase a new vehicle October 2021. Not only did they add 10k to a used vehicles ticket price, they tried to charge more than the new vehicle same model. They claimed it was Market Markup. I am a local to Prescott, so I hated going to Phoenix to get the vehicle I wanted, at a price I was willing to pay, but that is what we did.Additionally I needed an adjustment to my door which is still under warrantee, they claimed they could not do the work and referred me to a body shop. I went to my own body shop, and they literally tightened a screw to fix the door. I have had very poor service here and their prices have become unreasonable.

Roshelle was amazing!! I saw the car I wanted on the internet and she helped me through the purchase. Also, loved the dealerships attitude about financing... Other dealerships acted like we were crazy because we wanted to pay cash! Not Prescott Honda.. a class act in every way!

Great -- Dave and Paul are very service oriented and I appreciate that...many thanks!

Randy and Kelly both are great employees. Randy our sales person helped us with everything to get an awesome used car. Everything I asked for was done! It was a great experience changing our minds about our past experiences of getting any car from a dealer. Thank you so much!!

Love Going To Prescott Honda Everyone So Friendly And Make Things Go So Easy Ruth Are Sales Lady Is Awsome Love Going To See Her For A New Car All Staff Awsome Keep Up The Good Work In These Hard Times!!!!! And Thank The Boss For Dinner!!!!

I was beyond excited getting my car. I needed something more fuel efficient and Prescott Honda delivered. My sales guy was amazing and went above and beyond to make sure I had everything I needed even adding CarPlay to the vehicle!!!! Thank you Randy A. For making the process easy, fast and comfortable

Rochelle and the Finance Staff were amazing. Excellent customer service. I came in with recovering credit and they went to bat for me and my family. I can’t recommend them enough.I would like to specifically thank Allen the General Manager for going the extra mile. Thank You Sir!

I was very impressed with Pauls knowledge of the product (tires) I purchased. He gave me different options and also provided information on which would best suit my personal driving habits. I was kept informed of the progress on the service and my car was ready when promised.

We got a call for a vehicle buy back offer. They promised a 25 dollar gift card to stop by, gift card was a 25$ voucher to the service department and they also offers 8000 less then what the car was worth. We bought the car from them a year ago and the original experience was good. However the scammy tricks they pulled to get us back in the door were typical shady salesman’s stuff.

We had a very courteous salesman named David. He was super attentive and worked hard to answer all our questions. Everyone in the dealership was also very nice. We would definitely go back there to purchase a vehicle. Thank you David Read. Gary and Trenna Phillips

Dave always takes excellent care of my car

Talked with them for a few days over email about a car on the lot. Drove 2 hours to come see it. They emailed 20 min before arrival that the car had hail damage from 2 weeks ago all over the car and a crack in the windshield. Never disclosed that information prior. Car was listed for 10,900 but if they fixed the hail damage it would go back to 13k. Would absolutely not budge on price even with how they represented themselves knowing that I was never informed. Any offer was immediately shot down. Was prepared to drive home with the car if they would of worked with me but they didnt even attempt to. 0/10 customer service. Dont buy here!!!

The staff at Prescott Honda are truly wonderful.They provide care from a real place of Kindness and warmth. Nothing but gratitude for such great people. Car’s nice too.

This was my first time into the service department. I have always been a bit skeptical of using a dealership for service - due to a bad experience several years ago. I was very impressed with the attention, friendliness, and competence of this service department. Paul was great and very thorough. All of the staff I encountered were very friendly and helpful. I will definitely be back!!!

After you call there andTry to get to a department you need they almost never answer the phone I dropped my car off there at 8:15 on Saturday morning for an appointment that I made the week before and then the guy tells me he didnt even see me on his list and the parts that they told me that were in that I paid for three weeks before, only one of the five was there but said that is found them on their delivery van and they will have it done by the end of the day and now Im being told that I might be able to pick it up on Tuesday and I hope that is true because Im using it to take a trip on Wednesday morning

My experience at Prescott Honda was excellent. The process was efficient and carried out in a timely manner. The staff was friendly and competent.

The process took longer than we expected, but that was due to a shortage of personnel in the sales department and doing the paperwork. Our salesman left us before the car was ready to be brought up for delivery and saleslady had to finish the process. No one mentioned the free roadside assistance or the phone number for it. However, the salesman who sold my wife her 2018 CR-V had provided that information so we had it.

If you are in the market for a new or pre-owned car in Prescott, then Insist on working with both Dustyn Shelby (Brand Specialist) and Joe Allen (Sales Manager). Dustyn is highly enthusiastic and provides a straight forward and helpful approach in finding the right vehicle for you, whilst maintaining a relaxed and enjoyable experience. Joe is a very personal too and is there to make the process as easy as possible along with his decades of experience. I thank you both for an amazing experience at Prescott Honda and now understand myself, as to why this Store has such a Fantastic Reputation.Update... Returned to Dustyn & Joe and walked out with a fantastic new Honda HRV. These guys are a breath of fresh air within this industry and as stated earlier, an Integral aspect in the Dealerships Exceptional Reputation.

Randy was an AMAZING salesman! He did whatever he could to get us into a vehicle and was very open and honest about everything. Due to having bad credit, we only had a few options but he answered any questions we had and helped us choose which vehicle was best for us. He also stayed after closing to make sure everything went through and we were able to drive off the lot with a 2020 Honda Fit because of him! I would highly recommend going to Randy and will definitely be sending everyone I know who needs a vehicle over to him!

We decided to shop at Prescott Honda because of the thier quality. The respect and service we received was absolutely amazing. Dominique took very good care of us and was super sweet! She even personally delivered the car to our house. The whole process was smooth and easy.

I arrived early for my appointment and was taken care of immediately. Within the hour my car was done. I spoke to Chris and asked if he would walk around the care with me to see that all was done well on my Auto Butler. Chris did walk with me, rag and cleaner in hand, and all was well. Thank you. Workers need to be mindful of their dirty hands - reason for the 4 rating.

Randy was so awesome!😊We felt so comfortable we were new Honda owners and on the road within a couple hours

Efficient and friendly representatives in the service department. Very happy with my experience at Prescott Honda.

Ive been trained by past experiences with other dealerships that the dealership is to be feared and not trusted.Thrilled to say, I felt NONE of that at Prescott Honda!!!

The sales representative, Sean Freeman, was attentive to our thoughts and wishes regarding our switching from two cars to one. He took into consideration everything we had to say. Then introduced us to the CR-V EX all wheel drive. It is a wonderful fit.Once we decided to move ahead, the negotiations with the GM were thoughtful and reasonable. Our thank you goes to the Honda Sales Team there in Prescott.

Was there to see if I could acquire a key for my older 2011 Acura. Because I live 1½ hours from the nearest Acura dealership, I was hoping they could help me out. Sure enough, they called me when it came in and were able to cut it AND program it here at a reasonable cost. Thank you Prescott Honda!

Best dealership experience Ive ever had. Bought a certified accord sport 2.0T. Allen and Ruth both helped out and made the experience outstanding. Ask for Ruth for all of your new/used car needs.

My entire experience with the recent purchase of my CR-V from the moment I encountered my salesperson all the way through the various steps to the completion of my purchase. I found the atmosphere and all staff to be professional, helpful, friendly and very knowledgeable of their specific function. In addition, I cannot emphasize the phenomenal customer service within the Honda community.

It was easy getting my wifes car serviced as always. But the price for a oil change went up thats to bad .Hope it doesnt go up any more. mite have to look for a better price. its just a oil change.

We had an appointment to have a mirror replaced and we were met on time and the car was taken back and finished within the time frame we were told. Chris was very polite and professional and the dealership was very clean and everyone there was friendly and courteous.

I visited Prescott Honda after a busy day working and did not plan on buying a car that day. However, I did. They had exactly what I wanted and made it so easy for me to purchase. There was no pressure from anyone and I was treated like one of the family - a valued customer. They made the entire process so easy for me that I would recommend them to anyone!

Staff was attentive and personable, very helpful answering questions about services and products. Vehicle was cleaned meticulously! Was in for Auto Butler!

Worked with Erin and her manager, Mike. They worked hard at getting me the price I wanted and I got my FIRST brand new car. Erin even delivered the car to me. They were amazing. Thanks, Erin and Mike! The car is fabulous and Im so happy we were able to work together. :-)Loving this car!

Repair work was done in a very efficient manner. The technician who did the repair found a $20 bill I had dropped (and thought I had dropped on the ground) and placed it in the cup holder. I greatly appreciate the honesty! The service rep was friendly and informative. All around it was a pleasure doing business with Prescott Honda.

Erin is an amazing sales associate, informative but not pushy! She’s really wonderful!!

Very nice dealership. Everyone I’ve dealt with has been knowledgeable & professional.

The Service Department staff at Prescott Honda is top notch! My advisor was friendly and explained the services in detail. Service was performed quickly and my advisor helped me to set a budget for future services. You folks set a high bar - keep it up!

Wonderful new car buying experience with Salesperson Ruth Johnson.Thanks so much for all your help.A special thank you to Joe Allen for all you did for us.Great dealership.

I absolutely Love Prescott Honda! Erin got us the car we wanted, & we bought our 2nd HRV, an Outstanding vehicle. 4 1/2 stars!!!

Very good service on my 3019 Accord Hybrid. The service advisor did not try to up-sell me on anything and explained all inspection findings to me at the end. The time needed to perform the B service and a recall update was perfectly reasonable.

Excellent service. The AC hose was replaced and fluid added all under warranty. Happy with the results.

My salesperson, Brian, was dogged in locating a standard shift 2020 Civic for me. Only two new ones within a 500 mile radius! If you could clone him you would have customers waiting in line for his assistance. Thank-you for providing this very pleasant and extremely efficient car leasing experience.

Very friendly and knowledgeable sales and finance people. I did research and heard good things about Prescott Honda and the CR-V. Overall a very pleasant experience.

Dave is the beat serviceman. Excellent customer service. Listens and prompt attention to the issues.

Took my car in for yearly service and Dave Hartman my service advisor along with everyone else i came into contact with was amazing!! Super friendly and very helpful. I recommend them for all your service needs.

Qualified and excellent service from start to finish.

Brett went above and beyond to find the vehicle for me. They check marked all my boxes and even got me a great deal for my trade in and overall we’re really great. 👍

The folks there were rather firm but no nonsense. They washed my vehicle and in stalled some loose purchased interior parts at no extra charge. Id visit again.

Excellent service. Excellent!!!

Bringing my Honda back to the mother ship never disappoints. The employees are very nice and accommodating.

Always a great experience!! This was my first visit with Paul as my service person, and he was as awesome as Krys has always been!

I went in last week because the plastic on the bottom of my side mirror cracked and broke. They went and looked at my mirror and said it would be $70 for the part, but around $140 to get it installed as well. I got a call Saturday saying my part had arrived. I made an appointment to get it installed on the same phone call. I showed up to my appointment and after talking to several different service advisors it was obvious no appointment was actually made for me, so that already was annoying. Then, after talking with Dave, I was informed that it would actually be a little over $700 to get my side mirror fixed. Now, I understand that the $140 was an estimated quote, but $140 and $700 are completely different ballparks. That’s not even remotely similar. Plus, $723 to replace the bottom half of a mirror??? That’s outrageous!

Took Gigi around and got lunch while Granny got her car all fixed and washed, super friendly staff! Really nice people

Great staff. Rick and Rochell hooked me up good. They got me financed (which I figured was going to be extremely difficult), and I got a decent vehicle for a decent price.

Ruth and Kelly were fantastic to work with. Best car-buying experience Ive ever had!

From the first phone call to Jay with ideas of what I might like and his recommendation for what car would fit my desire - I walked out with trading in my 12 year Lexus relationship with Honda! Everyone was a joy and super efficient. There has never been such ease and satisfaction in buying a car.

Dominique Kay was a wonderful sales person. She made my experience memorable and exciting and fun. Everybody else was really kind and helpful.

Always great service at a reasonable price.

Dave always takes great care of me..

Great service guy. Had it ready on time and worked was done very well.

Best service of any Honda dealership. Yes, I have had many over the years. Prescott is the best.

Had an amazing buying experience at Prescott Honda today. Our sales guy Rick Sheets was absolutely amazing! Also thank you to Jeff and Mike. I recommend Prescott Honda you wont regret it.

Prescott Honda was profession, expedient, and courteous. My car was ready when they said it would be, and it came to me washed and much cleaner than when I left it. Thank you, Paul and Prescott Honda!!!!

Randy is a great salesman! Made it so easy, we were in and out very quickly.

I have owned 4 Hondas and been to several different ones for servicing and Honda Prescott is the best by far. They are courteous and friendly. They go over everything with me and if they make suggestions thats all it is. Never have felt pressured. Love this Honda dealership

We LOVE Prescott Honda. We purchased our car from Sean Freeman. Sean was fun, easy and knowledgeable. No pressure, and they worked hard to get us the very best deal. We will return to this great dealership for our next Honda.

Dont waste your time buying a certified pre owned car here. Honda doesnt honor the warranty. First, and last, car I will ever buy there.

I love this dealership. The general manager Allen and the salesman Errol are the best in the business. They are not pushy like your typical car salesmen. They truly care about finding you the right car.I have had dealings with this dealership for almost twenty years now and never had a problem. I would highly recommend them to anyone looking for a new or used reliable car. They will forever be my dealership. ❤

I hate car shopping but Randy A. and Kelly H. made it a great experience. Randy was personable, straight-forward and direct, and didn’t try to sell me anything I didn’t want.If you’re going to Prescott Honda, definitely ask for Randy. He’ll make sure you leave in a car you love without spending an arm and a leg.

Service was a recalled fuel tank repair and oil change. Service was completed promptly and faster than expected.

Again, Dave was awesome! I had been told by another Honda dealer (in Calif.) that my car needed front and rear brakes and transmission and brake fluid replacement, while Dave assured me it wasnt time yet. I appreciate the honesty of Prescott Honda and everyone I encountered yesterday while waiting for an oil change was incredibly helpful and polite.

Where do we begin??!! Came from a local Toyota dealerwhere we were hoping to trade our lease van for another. In short, everything was very cut and dry. Did they want to make a deal? Having had Honda vans in the past we went up the road to Prescott Honda. Again, we thought we were set to trade for another van,however other alternatives were offered to us and low and behold we ended up with a 2021 CRV Hybrid Touring. We love it. More important than all this is the fact that we fell in love with our sales people. Dominique was the original and actually was the representative behind the CRV purchase. Very professional,polite and knowledgeable.As we had a need for our van,we came back later to seal the deal and do the paper work. It was then that we met Dustyn who sat in for Dominque and finished the deal. Another very polite,professional and knowledgeable sales person. Theres a lot to know about all the technology in the new cars. Finally,Joe the manager was very informative and gracious with his time. A lot to go over and explain. Mike,the financial manager was also most helpful.Cant say enough about the crew there....very definitely they are all about their customers and it shows !!!! Love them all. Janet DuPuy

Easiest purchase of a vehicle in my long history of purchasing cars. This was my 5th purchase of a Honda vehicle. JB and Kelly made the process enjoyable. Highly recommend JB in internet sales. Kelly in the finance department.

Had excellent service from Roshell. Was the best experience I’ve had buying a car!Thank you

Scheduling the service appointment was easy and the service was completed on time. An added bonus was the washing because the car was very durty after a 3 day snow storm. Lou

Great experience buying a car. Shout out to Chris Buttenbrock. Chris is an awesome sales rep..

They went over and above. They work in teams so you can always talk to someone about your purchase, even if your salesperson isnt there. I changed my mind about the color on my car. They didnt have it in stock so they found one from a dealer in the state and brought it up. They helped me program the cars keys, phone, and radio before I drove off the lot. Totally satisfied.

Sean was very kind, patient and helpful!!Our experience with Honda due to Sean s service was easy and non stressful.Thank you Sean!

Chris was an excellent service representative. Very efficient. I always appreciate Prescott Hondas professionalism.

Scott, Mike & Kelly helped us. They were all friendly, offered water and snacks and made our experience quick and easy. Thank you, Prescott Honda!

Paul was very kind and helpful and i very much appreciated him finding all the discounts he could for my service

I received quick service and at a price below the quote. They had a great way of communicating with the customer via text for updates.

My service advisor Dave Hartman was ready for me at my 9:30 appointment. I had 4 new tires installed and balanced. We reviewed the warranty. I appreciate that they do not perform services I don’t need. Dave advises me of what is needed and gives me options. The customer waiting area is clean and sanitized and chairs are at a safe distance.

Terrible encounter with this dealership. Was ready to buy a truck they had . I was all pre approved from my bank all I needed was the vin from the truck. Owen the salesperson said the truck was in detail getting ready to sell led me on for a week . Saying he would get me numbers for my trade in and for the truck I wanted to buy from them . Then he emails me after a week and says they sold it . Who does that? Good luck buying from this place !

Perfect buying experience, quick and easy, My car dealer Rick Sheetz very knowledgeable. Love my new CR-V!!!!

Well, it took 5 hours on our fourth and final day of car shopping at Prescott Honda. Waiting for our salesperson on a busy last day of the year, a short test drive, receiving a 45-minute briefing on all the technology, a warranty presentation, and a credit check even though we paid by personal check after confirming in advance that that would be okay. I wish I had known it would take so long; I would have brought a bag lunch. In a previous meeting with a different salesman, I was uncomfortable with his approach. When my husband made an offer which the sales manager or sales person thought was too low, the salesman came back with Youre killing me. That kind of drama turns me off. Its what makes people wary of car salespeople. So at that time, we left without making a deal. Just stick to the facts. We have been Prescott Honda customers for over 13 years. We had a good experience with our 2007 CR-V, and we serviced it at Prescott Honda exclusively, and that is why we came back for another CR-V. Sean Glennon was pleasant to work with, and was understanding and helpful. I would still recommend Prescott Honda, but keep it real. Thank you. Ruth Breiling

Good customer service covering up for shoddy mechanic work.I replaced the seat in my Honda and the airbag light came on. Took my car in to get the seat programmed to the airbag system and clear the light. Was charged $135 for the diagnostic. As soon as I got into my car the airbag light came on again. The service rep (who was excellent) took my car back to the garage and said a sensor was broken and itd cost $1400 to replace/install. Why this couldnt have been found the first time wasnt explained to me. Then I was only reimbursed for $65, since the mechanic had spent time on the vehicle.So Prescott Honda wasted my time AND money. Dont let them waste yours.

I spoke with the Laura in the internet sa[es department after being jacked around at a large Phoenix Honda dealership. She was great but the magnitude of the problems made her decide to get the GM Allen Police involved to see what he could do. He spent at least an hour on the phone in multiple calls over two days to come up with a solution to my problems. He spent a lot more time after the calls writing to out of state officials etc to aid in the solution. I made an appointment to close the deal this afternoon and I was eating lunch and getting ready to drive to Prescott from the East Valley of Phoenix to buy the car for $300 more. Ultimately, Phoenix worked the kinks out in the deal. Why would I do that you ask? 1. There are few, if any guys nationwide in the car business who could come close to Allens Customer service. 2. I knew from our discussions that he would have an equitable solution to any problem.that might arise. 3. I served in the Navy for over 29 years with superstars, slackers and everyone in between and Allen is a true SUPERSTAR. 4. Never trust a car salesman who SAYS they want to earn your business. Allen never said that to me. He showed me by his actions that he really wanted to earn our business and more importantly he truly appreciated me and wanted my wife and I to be satisfied. WHAT AN INCREDIBLE GUY. A TRUE PROFESSIONAL IN EVERY ASPECT. Go see Prescott Honda.

My wife had been looking in the Phoenix Metro area near our Glendale home for a newer Honda Accord in radiant red with light interior. The light color interior was a must and we weren’t having much luck. Prescott Honda showed the 2018 Accord she was looking for with very low miles. Internet price quote looked good and started e-mail conversation with Randy Anaya.Randy proved to be the perfect salesperson. He quickly answered all our questions without pressure for the sale. My wife spoke with Randy and the next morning we drove up to Prescott Honda and met with Randy. Randy and the Accord exceeded our expectations. Kelly Hill, Finance Manager was a pleasure to work with even recommending a great place for lunch! In the future we will look to Prescott Honda and Randy Anaya as our car buying resource.

Did a great job in getting my car up to speed after months of a very low number of miles. All-A-OK! Nice wash job too! Very considerate service and all employees wearing masks!! Thank you!!

Randy was great to work with and in trying to make sure everything was done right and getting us a good deal. He even went above and beyond had to stay over past closing time. good guys overthere

Did a great job handling my recalls and fixed my radio and windows for free.

This was my first visit to Prescott Honda as I just bought used Honda truck. The service and expertise and explanations and manners of all the people was excellent this is the kind of business I like to deal with.

Prescott Honda worked with me to find the right price. Salesman Brian is personable, friendly, and professional. I highly recommend speaking with Brian at Prescott Honda for your next vehicle!

I went in trying to get rid of my 2013 Chevy Cruze a car I had never really had fun with. I had bad experience with car dealerships in the past but I knew when I walked into Prescott Honda there was something different about this dealership. Upon my arrival I had met Brian a guy who is more than just your typical salesmen, this person was someone who really cared about me and what I wanted, not just someone trying to sell me a bad car and make a quick buck. He was very patient with me when I couldn’t decide which car I wanted. Now let’s talk about the most kind hearted person I have every met in my life and that’s Kelly joe hill In finance. She was so helpful In the end, everything was exactly how I wanted it to be. I am grateful she was able to help me out as much as she could.Thank you so much Prescott Honda

Excellent Service from Dave. He helps me in a timely manner. He is friendly and professional and he gives me good advice.

Sean and Brian gave us such an amazing experience at Prescott Honda! They stayed late to let us test drive a civic and helped us through the paperwork. They made the whole experience effortless and fun! Amazing crew that works there and I would recommend this dealership to anyone! My fiancé and I love our new car thanks to you guys.

Dave was great and the work was done quickly. Thank you so much.

Great service advisors at this dealership.