Nikki helped us upgrade two of our iPhones. She was very professional, courteous, and super knowledgeable about every aspect of the process. It was refreshing to see someone who took the time to explain everything so completely!! She explained all different options and helped us compare which phones, plans, and accessories might be the best for us. The store was busy and she took the time to greet every customer who came in and see if she could help them, while still helping us without distracting her attention from what she was completing on our account. She’s an excellent representative of AT&T!!

Great customer service! Ask for Nikki to help you! She was our sales rep and she was awesome! My dad and I went in for an upgrade and there was no wait. She was so kind and patient and explained everything to us and made sure we understood and didn’t have any questions before continuing with our upgrade process. She also made sure we had everything we needed (cases, screen protectors, etc) and understood what the changes to our bill would be like and so on before we left the store. Nikki is definitely an asset to this company!

Single employee there was knowledgeable and efficient. My problem was that I was talked into buying an inferior phone in order to bundle with DirecTV when I called in with a DVR issue. Employee helped as much as possible, but I ended up having to return the new phone. Im sticking with Verizon. The nightmare was in dealing with issues over the phone. 2 hours just to get bundled with a new phone. Horrible.

Nikki was amazing! Super sweet, helped me with my upgrade quickly and made it as painless as possible! Both ladies in the store were awesome! We chatted and it was a fun experience with them!

Nikki helped us efficiently, professionally and with a sense of humor. She was the only one in the store. And multiple people were coming in. Awesome experience. And great way to start out as an AT&T customer.

Bought a new phone. Since I didnt buy it from them they refused to help set up the phone. Been an AT&T customer a long time. Guess loyalty means nothing to them.. Tell me again why I should use your services?

Been with AT&T over 10 years, this was the best location I have been to. I believe it was Nikki that helped us. She was so sweet and very helpful. Definitely recommend!!

The clerk manning the at&t store aug 16 was possibly the rudest I have encountered. If you weren’t buying an item she basically told you to leave

Cameron and Nikki were helpful and patient. I was upgrading and needed to keep my text messages. Cameron walked me through everything and made sure I felt 100% comfortable before completing the turn in of my old phone as credit tworads the new. Nikki helped me get my new accessories put on (including the screen protector which was great because I hate doing those.)

They didnt even acknowledge that I came in. Welcome, Ill be right with you. Nothing. I know theyre busy, but they could still make eye contact and acknowledge you. Not even a sign in sheet.

Nikki does excellent customer service. She went over my new phone with me until I felt comfortable with it!! She is awesome!!!

Went in for help with improving internet access. Received clear, concise, and up to date advice and multiple options. Ended up increasing my cell data plan to Elite with only minor increase in bill. Staff was attentive and friendly.

I came in earlier this week to get a phone upgrade and Nikki was amazing! She is extremely knowledgeable about AT&T products and services and was awesome to work with!

WOW the girls working were amazing! They helped me get a new phone and set it up with everything from my old phone. Thank you!

I had a excellent experience with Nicole, who was mymy sales representative at the ATT store in Presscott, AZ. She showed so much patient in explaining all of the details of transferring data to my new IPhone. All of my questions were answered in a manner that was easy to understand; what a excellent Sales Representative!!!

Great clear and precise service! Sheri was so attentive to our needs, will definitely be stopping in here again with her!

I purchased a new iPhone at the Prescott AT@T store. Service was great and I enjoyed the atmosphere and excellent service. I am already happy I changed my service from the competition which was getting very bad. The service works great. 👍🏿

Nikki was extremely helpful and made getting a new phone a good experience I recommend this store 100 percent

Great service at the store in Prescott. Friendly atmosphere with knowledgeable information and thorough explanation of plan and phone features.

I went in for a simple question about a mobile hotspot, when I went in I wasn’t even greeted or told I’ll be right with you or anything. I waited about 5 minutes looked around a bit an still I was never acknowledged whatsoever. I finally said “ma’am I have a quick question do you sell mobile hotspots, she didn’t even look at me or anything an just replied Yes with a rude attitude. I understand you had a customer but that is just ridiculous and as a service member who was polite the entire time don’t feel I or anyone else deserves that kind of service. Horrible Customer Service!

Very quick service . Answered all our questions and concerns. Provided us with the phones we wanted and set up was painless. Great job!

Terrible CS, Manager lied to me and cared less that employee was RUDE to me. Then he screwed up transferreing my info by blaming me :( I was there 45 mins, ling enough to transfer 800 photos.30k photos was goung to take awhile abd off i went (same as previous and I told him) i come back at 5:03. The employee and him were in cars leav8ng. He was going to leave me with no phones at all. He had the gall to make me stand outside while he got my phones. Then said i only transferred 800 photos be i didnt charge phone and he didnt have my passwords. HELLO THAT WAS YOUR FAULT AND MY MAJOR INCONVIENCE. I want to speak with Corporate NO ONE WILL GIVE YOU THAT NUMBER SO YOU SPIN WHEELS TRYING TO GET ANYTHING RESOLVED. Dont ever yell at a 15 yr customer who has her 4th defective iphone in 5 yrs. Especially when i was giving courtsey call or wanted appt to transfer data. I got there at 11:30.Just soooo wrong. I filed major complaint and will be following.I saw your employee look at you and laugh wjen saw my truck. You were RUDE... Remember i said what happens if not all data is transferred. You said youd stay til 5:15 and if not done, id have to come back. Twice 47 mi one way.GET YOUR WALLET OUT BUDDY OR hit A GF pay my gas.What your friend/employee (not complaints ever in 8 yrs?) didnt know was i has been trying to resolve this since 2/1 and have insurance. TERRIBLE STORE. They need to extend the GRAVY hours to 9 pm. Geographically needed !! You are the only AAT for 65 miles. Next is flaggstaff.

Absolutely worst customer service. After 13 years with AT&T Im considering leaving and going to another carrier because of this location. Wether they are arguing about your account or changing your account without permission this location is the worst

Sheri took good care of my mobile coverage issues

Severely understaffed. The lady was helping 4 people at the same time. I wish I would have more of my questions answered and had more time to figure out exactly what phone I wanted, but I felt bad because she already had enough to do. I got an upgrade and accessories and I didn’t even get a breakdown of my new bill. I’ve been with At&t for 7 years now and I’m thinking of switching as soon as I can. I had always had a good experience until now. She was pretty nice to me but with other customers she wasn’t very welcoming I understand she was slammed BUT you still have to make your best effort and at least have good customer service. This was on 10-28-2020 Monday at 9am.

I will never go back to this store, the employee or manager whatever her position is, she wasn’t wearing a AT&T shirt, was extremely rude not helpful and made me feel like I was wasting her time, and I was ready to upgrade. Oh yeah and all iPhone are in the back cause of COVID I was told by the rude employee/ manager but all other phones are out in their display I guess they are COVID free. So if you want to not be shown any iPhones or want to be waited on by a rude person, then go here.

The staff here are amazing. Beyond helpful. They are there in the best interest of us, they easily could have pulled more money out of us for our plan but instead maximized our plan and saved us a huge amount of money. We’re forever loyal to AT&T because of the customer service and if that’s not enough it’s also because they’ve made it very affordable. Thank you AT&T

Fast efficient service. I was in & out of there in no times

Thanks Camereon & Crew! I went to ATT&T/Apple University, and it didnt even hurt! You made me feel WELCOME, and NOT like a NINCOMPOOP!! See you SOON!!

If I could do zero stars I would. I went in there to upgrade my phone and the lady was not friendly and was rude right away i asked if they had a particular phone in stock so I can upgrade she went back and then came out sat down and didnt say anything. After a few moments I finally asked her so do you have it in stock and very rudely and short said yes. Then I asked her if we could begin the process for the upgrade and she was all like I guess. And then the kicker was i finally told her she was being very rude and that I did not appreciate it and she told me well you can leave if you want to and I said no i would just like some good customer service and the we began arguing and i ended up just leaving but not before I got there names and I do not care how many different people I have to talk to but I am going to get both of them fired. So be very weary of going to the at&t store in Prescott, Arizona.

I think things must have changed customer service wise, don’t know her name but she was snippy and very condescending when I had trouble with a SIM card.

Went in here 2 times. Each time the lady ( manager) there is not very friendly. I tried asking questions, I only got short answers as she was sitting down fiddling with something. Did not seem like she wanted to be bothered.Went back 2 weeks later to buy something. I asked where cases were. Here again she was sitting down fiddling. She pointed and went back to fiddling. During this time I kept a smile. I asked more questions and she again acted like I was bothering her. I picked the item I wanted. Paid for the item. As I was leaving I wished them a nice day and I got not nothing. No acknowledgement of my goodbye,.. Nothing. Never met these people. But, I felt unwanted. Wont go back. Ill shop online or wait to my travels to Flagstaff or Phoenix to go to a store.

The service here is phenomenal I was so ecstatic to find out I don’t need to drive to Phoenix for everything I need to get done. They were so kind and helpful wit everything! I’m very technology savvy but the young dark haired man I don’t remember his name but he was very helpful and said he’s spend as long as needed til I got what needed figured out. Never had that kind of service from an electronics store.

Whenever I go into this store whether its to pay a bill or get technical advice or purchase a new phone the redheaded gentleman with the full face beard is your best bet he jumps on it and takes care of things in less than five minutes that most other Techs in that store and other stores will spend 30 to 45 minutes on, so whenever I go there I look for him if hes not working, I will prolong my Agony until I can go there and find him.

The girl working here really saved me today. Thanks for all your extra effort and help!!

The fellow that helped me (Cameron?) was great!

Very kind and helpful staff. We travel all over the place and we’re in the Prescott area visiting and we went in just to do a routine check on our account and ended up saving some good money and I got a new phone for myself! Thank you Michael and Sheri for helping my husband and I! We will recommend highly this location for his great Personal service and knowledge of products

Ladies that work here are EXCELLENT!

Knowledgeable and accommodating. Got my new phone up and running with no fuss.I was a bit apprehensive as it has been 4 years since buying a smart phone, but even dealing with older tech the assistance was excellent.The previous visit to select the phone was also a very positive experience - not a high pressure car sales situation.Thank you.

Great customer service!

I went to AT&T in Prescott as we do not have one here in Cottonwood. Cant remember her name but the girl that took care of me was excellent, efficient, and knew her product. What can I say she is fantastic.Now I would love you being fantastic by lowering my bill. All my friends say I pay too much for cell phone service

Sheri and her manager (I do not remember his name) helped be transfer from T-mobile to AT & T. Although it was a frustrating process at times and took about 2 evenings due to T-mobile system issues Sheri remained determined to get me transferred over and today we did just that. I’m very grateful for their expertise and for Sheri staying patient throughout the process. She definitely knows what she is doing and not only that she helped two other customers while helping me. I cannot ask for anything more than that, you’ve earned those 5 stars! Thanks again ^_^

Great service and received exactly what I wanted! Thanks Sherri 😊

Just sitting at the airport and figured I’d write a review. I travel a lot and happened in the Prescott area and my kindle tablet wasn’t supporting some of its apps that i use so I came into the att store it looked right at closing and the young gentlemen took the time to help me look at a replacement of sorts and answered all my questions and was very accommodating. I very appreciate it I don’t leave reviews often at all but figured I would for him. Thank you att for the great employees and service

Because they were snide, but that was one person.But it certainly didnt make for a good experience 😕.

The man who helped me was nice and knowledgeable unfortunately it was very difficult to sit and get the help I needed as his hygiene was not the best to put in a nicer manner.

Got a new phone and contract in February, I am a first net member. The lady said my bill was only going to be $70 a month including cost of new phone and taxes. So why is my bill $98 dollars now? I only switched because I was promised better service than my last cell provider and still do not get good service around town. Now Im just going to cancel my plan. Very dissatisfied

Honestly, I lost hope for good customer service. That was until this store. The customer service is awesome. Me personally, I’d rather buy an accessory here and support a local shop then buy anything online and not know what you get till you get it. Quality people! And these people are quality.

Found Mark very affable. Not big on detailed explanations. My free iPhone is turning out to be full price. My DIRECT $67.99 for two years is turning out to be $85.00 after four months. This is not an AT&T store. They are privately owned vendor. Watch yourself before you buy. A post script, AT&T customer service is not appearing to be helpful.

Went into the store on Thursday. I cannot remember his name but the gentleman who helped me had short dark hair smelled horrible! The store looks nice and has great service but would never return.

The employees at this store are very helpful.

Sheri was very helpful, knowledgeable, and understanding! She helped me resolve an issue id been having and noticed I was paying more than I needed to be paying and saved me some money on my monthly bill.

I dont understand the discrepancies here regarding customer service...all these positive reviews Im reading. I guess my mothers horrible experience was simply because she is 86 and has a difficult time hearing and understanding, and therefore your young Millenial service reps dont have the patience or the time to deal with her! She left your store upset, in tears feeling patronized and completely disrespected by the young man who waited on her. She STILL didnt get the service done that she went there to get in the first place!I realize that compassion for others is more caught then taught, but please, PLEASE, train your employees in how to LISTEN TO, SPEAK TO, and SERVE the elderly! After all, THEY are going to be in those same shoes one day!There... got that off my chest. Thanks for taking the time to read this.

Cameron was very patience with me and went over the phones I was interested, Once I picked the phone he spent time setting it up for me, He went the extra mile as I had to come back the next day and he even handled transferring my home number to my cell number. So far I am a very Happy camper

The customer service is excellent! Thank you Sheri and Claudia. My phone works perfect, and my new DirecTV is amazing! You girls rock!

LOVE THIS PLACE THEY TAKE THE TIME & REALLY DO HELP YOU WITH ALL YOUR PHONE NEEDS AWESOME (:

Cameron and Sheri are a wonderful asset to the team! I love AT&T and all employees at this location!

We needed to reconnect the blue tooth in the car to our IPhone and Mark came out and connected it and solved another problem with the phone.He do do polite and professional and knowledgeable. Best AT&T service we have had in years

I received an email from AT&T showing confirmation of my order for DirectTV. It came in Spanish. I speak English only. I replied to it but I was told that it was automated. So I decided to go to the store to see if I could get it in English. I was told nothing could be done about it.Also when we went to the store to sign up for this program with AT&T, my sons and I got phones and accessories. I was told at that time that my phone would be free. I have an Invoice here that does not show that. I also discussed this when I went back to the store the issue of the order came in Spanish. At that time I was told that it would take 3 billings for the credit for the phone. I am not a happy person. This has nothing to do with the agent that I spoke with. She told me the way it was. I suggest that these policies need to be corrected. I still want my confirmation order sent to me in Engish.

Claudia was very patient helping me learn how to send pictures to my friends!

I have had AT&T for 18 years. I dont know what happened but they have lost their customer loyalty. I would not have them now if I didnt have a contract. 10 months..cant wait

If I could leave a zero I DEFINITELY would. The manager and customer service representatives are just horrible. My advice GO ANYWHERE BUT HERE!!

Sheri Ritchey, was so awesome at helping us get all our stuff situated that they missed up over the phone. She took her time in resolving the problems and got us all our phones and cable bundled.Thanks Sheri.Matthew silvas

Claudia Montes is the best worker, she’s patient, and great with me and other costumers will definitely be returning.

Wait time is absolutely horrendous since they are the only location in Prescott and PV. You need more service centers. You can wait for hrs and if its a customer service issues they tell you to call at&t where you get to speak to someone outside the U S. At&t sucks

Horrible people work here. Not friendly whatsoever. Not a smile nor a how do you do. PLUS she tried to sneak a charge for an item that I did not have and told her several times that I did not want. I would highly recommend that you order either by phone or the internet NOT AT THIS STORE!

If I could youve A ZERO I DEFINITELY would. They lie to you and charge you for things you didnt buy and try to hide it. If you shop here be sure you get ALL the facts about everything in writing before walking out and check your reveiots for surprise charges especially when you decline what they are trying to upselling

Great service by Michael helped with all my questions

I would avoid this place at all costs. Order online. They lied and tried to rip me off by ringing up accessories that I did not purchase. When I told the incompetent manager about this, he acted like it was no big deal. Patron this store at your own peril. we

Associate was playing a game on the phone when he was talking to my family. He made fun of my father in law. The absolute worst service I have ever had. Will be speaking to management asap.

Even though we didn’t get service we had all our questions answered and the staff were all very friendly. If I’m out search we don’t find better coverage we will definitely return to this location

Cameron was very helpful and patient with answering all of my dads questions. He went above and beyond in trying to help us.

AT&T acquired DirecTV, which I have been a part of for more than a decade. Now, I am redirected to the AT&T website where I am bombarded with offers for a plethora of services I dont want, including, business, internet, cell phones, accessories, etc. Its an awful experience compared to the experience I enjoyed with DirecTV. The website was changed, it terribly complex, and I am now an AT&T customer and have automatically, without my consent forfeited personal information now being used to shove products and service in front of me. I have never been contacted by AT&T to be told my options. Its a farce and a fraud.

If you have questions, these associates have the answers about service and phones. as a group, they are EXTREMELY knowledgable! They strive to help all levels of customer knowledge.

When I went in to pay my bill and ask questions in regards to the amount I was told for problems i have to call they only do sales. why have a store if they cant help me when ihave questions, i felt like I bothered the man working.

Worst experience I,ve ever had. All they care about is the sale. Hope you never have an issue with a product you purchase there. They are very unhelpfull. They are only an AT&T retailer and are not obligated to AT&T or Apple standards. You are just a commission to them.

That AT&T store is a non corporate run store facility its a franchise store very good service being smaller they can spend more time with you answer your questions I always go there and Im treated real well sometimes you have to wait in line a while but then remember theyre not going to leave you until you know everything youre supposed to know

Sheri is the greatest! She fixed my email and made thing work again!!

The store representative couldnt answer basic questions regarding products and services, had a very smerk and condescending tone

They make sure all your questions get answered no matter how long it takes

Can I return my Direct TV equipment to this store??

Great customer service

Do not come here. Bad store. Unfortunately only at&t store in Prescott so do your phone shopping online.

The first two times I have been here in Prescott I have went to this store. I never had a problem tell the other day. I went in here to have them fix the people with the credit app like I had to have them do on the 2 phone I got from here. The agent was not willing to help and seen him to be very rude with other customers. This is NOT a Company owned store but still show not have this problem here!! Very unhappy

The salesperson (Cameron) was extremely helpful and took the time to answer all of our questions even though it was close to closing time. We couldnt be happier with our new phones and the service is as clear as a bell!

The store has always treated me well. Never pushy like the Verizon store, and its always quiet and I have never had to wait before being helped.

The staff here are very sell informed about the latest and greatest smartphones.

The customer service people are great.

Thre best service

Those prior reviews are obviously fake. This location is owned by Game Stop and has a history of complaints for making false promises. Make sure you go to an AT&T company Store for service and contracts. These guys are on commission and will tell you anything to get the sale. Actually it should be ZERO Stars

Great store with friendly staff. Will be back again.

Extremely knowledge staff that takes the time to help and answer all questions.

Awesome Service

No one greets as you walk in if they are with other customers. No one can tell you how long to wait, you are ignored

Good service

Good prices but accessories are way to expensive.

Very friendly and helpful

Mostly sales, very very little or nothing in the way of support. I am a AT&T/Directv customer:(:(

Girl needs to cut her nails took twice as long

Sheri was amazing