I first took my elderly mother to see Dr. Farah in 2015. Dr. Farah was so kind and patiently explained the testing procedure to her and advised us of the alternatives for possible hearing aids. She was very helpful in explaining different features and providing a recommendation. I purchased hearing aids for her that have worked tremendously well.Recently (six years after her first visit), my mother lost one of the hearing aids. I sent a note to Dr. Farah, who very promptly responded with alternatives for a replacement. She again described all the options and was very helpful in suggesting a cost effective recommendation for a replacement aid. She very promptly found a replacement, programmed the aid and mailed a package to my mother. We are so grateful to have Dr. Farahs incredible service and support!