Excellent! -- I didnt just purchase my car from Puyallup Mazda, I also signed-up for one of their car care packages that offered me discounted oil changes among other things.Ive been in no less than 10 times total, and after two years, Ive been extremely satisfied on every single occasion at Puyallup Mazda... every time -- professional, friendly, HONEST, knowledgeable, kind!!I cant speak highly enough about Kyle and Jeremy. And seriously, every person Ive interacted with at Puyallup Mazda shows genuine interest and care in me as a customer.Amazing team! Thank you and keep it up!

The purchase process was fantastic. Bilori was super transparent from day one, and he even sent me some personalized videos before starting the conversation. He was very straightforward, and we agreed on a fair price before meeting in person. They were also fair on my trade-in car (although more on the lower side).Although I live in Redmond, I was willing to drive for +1hr and deal with Mazda Puyallup. I strongly recommend this place!

I purchased a new CX-5 and the process was excellent. Scott was very friendly, knowledgeable, and actually took the extra time to walk us through the many different features and gave helpful advice on getting settled in quickly. He was also very patient while we worked out our down payment and financing details.Sam made the paperwork process very seamless and it was the easiest time Ive ever had buying a car.I highly recommend this dealer as my experience with Scott and Sam was wonderful all around!

I could not recommend Puyallup Mazda more highly! Working with Jacob (Bear) Hardy was fantastic. He was communicative, honest, and kind. The whole team (Jacob, Segi, Sierra) made the leasing process - something I was not looking forward to - enjoyable! It was such a refreshing experience and I am so thrilled with my new car. Similar to another reviewer, I live a little bit out of the way (up in Seattle), but the drive was well worth it.Thank you, Jacob and the whole Puyallup Mazda team!

I have purchased two vehicles from Mike here at Puyallup Mazda in the last 7 months & both experiences were amazing. I’ve had bad experiences at Larson dealerships due to being so young they don’t take me serious nor provide good service but 7 months ago I purchased my brand new 2021 CX-5 with Mike and he had the vehicle ready for me & made the whole purchase process so easy and stress free. He treated me with respect and was transparent about everything. He earned my business. I had such a great buying experience I came back to purchase a used 2014 VW beetle and he made that process so easy. I definitely will only be coming to see Mike & purchasing my future vehicles from him!

I purchased a CX-30 with a great price. My sale representative is Colemenn. He is very friendly, kind, and professional. It has been a great experience and I am enjoying my new ride. I would highly recommend Puyallup Mazda and refer my friends and families to Colemenn in future.

Ben was my salesperson at Puyallup Mazda and he was exceptional. The only reason why Im giving a rating of 4 is because there was a (to me) surprise charge attached to my payment, no fault of Bens. He was quick to respond to calls and texts and was diligent about searching the west coast for the car i needed. Im happy and will be using Mazda again

Drove over a 100 miles to look at a new mazda with a appointment, to find out that the vehicle was sold., They didnt even care,the bad thing for them,I was ready to purchase 2 cars from them. Now I wont ever set foot in there business

Love the whole process of buying a new car. No pressure from making you get more than what you want. I stayed on my price and payment. I walked away with a beautiful cx5 top of the line. 2021.I will go back for sure

Service department took what could have been an exhausting experience and streamlined all the issues into one easy to understand (and afford) solution. If you have a family that needs reliable service and product, shop here.

Top notch Mazda RX-8 Technician at this location who did a super job on my 2011 on its 40k mi service. Highly rx 👍

Excellent customer service, clearly explained pricing and options regarding repairs, nice waiting area.

Your experience dealing with the sales people is going to be like all of the other dealerships. Nothing new. Youll get low balled on your trade in.My problem was with their finance and service departments. Financing told me that they had worked with my bank (NFCU) many times before and that it wouldnt be necessary to call them. They were very wrong. Call your bank and have them be part of the process. Long story short I had to refinance the loan shortly after buying the vehicle because of a mistake they made.We also bought their platinum after market warranty for peace of mind. As soon as we drive it off the lot the airbag light goes off telling me it needs to be serviced. Now we bought a 2020 Jeep that had 5K miles. We also live 2 hours away from the dealership so we had to plan when we could bring it back down to be serviced. Come to find out that they just send it to the nearest Jeep dealership to get worked on. Its been a week and it hasnt even been looked at yet.tldr - Nothing special with sales. Have your bank on the phone during the financing. Dont buy a vehicle that isnt a Mazda from them.

Ordered a cv axle for my Mazda 6. Seems a little more expensive than buying it online with the same part number. But their customer service is excellent.

We had an awesome experience at Mazda. Our sale representative was Jacob (Bear) Hardy and he was great. Friendly, kind and really new his stuff on the vehicles. He went above and beyond to help our friend get in a new car. I would highly recommend Mazda, and make sure you ask for Jacob. Great guy.

Came in for recall service on a 2013 CX-9 and I was well taken care of. Meegan had me in and out. I saw her charm a feisty toddler ahead of me in line--great customer service here. I also really liked the walkthrough video the shop sends as they do an overview on the vehicle--it arrives as youre waiting on your vehicle. The waiting room had Starbucks drip and water bottles in the fridge. They offered snacks, too, but I didnt look. Despite being out of the way from where I live, Im tempted to return for routine service.

Mike & Colemenn were helpful, easy to work with and made the process a pleasure with great banter to boot. Financing was much quicker than expected. They worked with me on price and my trade-in and Mike even helped me with getting some stuff out of my old car. It was really a very refreshing experience and love the new car! Thanks guys for making it so easy.

Always a good experience here to get my car worked on. Honest and reliable staff etc. I will continue to use Mazda Dealership as long as I have my Mazda.

We have been going to this dealership for a few years now and have never been disappointed. The reason we always return is because of Ben Alaalatoa. Ben is the best person we have ever dealt with because he is loyal and trustworthy and just an all around great person. He is always looking to do the right thing and will never try to push anyone into something they don’t want or need. We have bought from him at Mazda and bought from other dealerships and we always return to Ben because he makes sure to genuinely take care of us and we have never had an experience as good as the one we have with Ben when buying a car. He has become a close friend to us and we will continue to use him as long as we are buying cars:) We love and highly highly recommend him as someone to trust with your car buying advice and experience.

Yesterday we went to Puyallup Mazda and bought our third used vehicle from them. As always, it was a great experience! We worked with Jacob (everyone calls him Bear) and John did our financing. But everyone we came in contact with was so kind and friendly. We got a great deal on a 2016 Jeep Wrangler Rubicon and it is exactly the vehicle we wanted. They gave us an impressive value on our trade in as well. I love doing business with Bear and everyone at Puyallup Mazda!

Jacob Hardy was AMAZING! Extremely helpful, not pushy what so ever and very funny. Offered us beverages made sure we were his top priority and getting my girl in the best car with best price possible. I would definitely recommend them, and ask for Jacob (Bear) Hardy. You will not be disappointed.

**UPDATE** It was a rocky start when I first purchased my 2015 Mazda6 i Touring. There were a few issues I missed when purchasing the car. I spoke with Jeremy who put me together with Kyle who had his team bring my car up to the quality expectations one has by going to the dealership. I know have an outstanding example of the brand because of the quality of service I received from Milam.

LOOK FOR COLEMENN!!!I have driven from a dealer to another to get quotes literally everywhere and tried to go to 3 different locations of Mazda and FINALLY I found the right place and the right guy, Colemenn! Look for Colemenn!He was straight to the point, he wasnt pushy at all (very low pressure), remarkable service, very talkative and friendly, also really want you to get what you want and try to meet in the middle.I understand both of us have our own priority in mind, our own different desires and goal in negotiation and deals, but Colemenn was upfront and as simple as How much you want it?, and different than any other dealers who always came back with another hundreds plus number off your desire, different than others who had to bring their Karen Manager, he just went off once and came back with the deal thats even 3 dollars cheaper than I requested!!!If you all reading this and wonder which Mazda to pick from, dont second thought yourself and go for Puyallup Mazda. My supervisor turns out telling me that he got his Mazda 3 in Puyallup too. I shouldve came in here earlier and not waste my 3 whole days looking for different brand of cars that fit my budget. COLEMENN solved it for me, easy, simple, no Karen Manager involved! He immediately asked for the issue, what I really desired, and what he can possibly do to help you real quick! No need that 4 to 5 hours dealing, Colemenn takes care of his customers very well, upfront about any charges, and dont waste time at all. I was in and out in less than 2 hours.I am so happy to finally get this offer because this is literally my first ever leasing term I did on my own (previously, my bro-in-law helped me).Thank you so much, Colemenn and Puyallup Mazda for your cooperation! I really appreciate your help!

We had a very easy buying experience. Wallace helped us with our purchase. Wallace was very knowledgeable of the CX-9 and very friendly. No pushy salesman here and they got us out as quickly as they could. Would definitely buy from them again.

Update on 5/6: Service manager Kyle reached out and got this issue take care of. Appreciate Kyle’s attentiveness to my customer at risk issue and he was more than fair in his resolution. Updating this review to a 4 star after Kyle took care of me! I work at a dealership and understand there’s human error involved so nothing bad to say about this dealership. Have never had any sort of issue before this one but will continue to remain a loyal customer due to this dealerships customer relationship standards.Previous review: Less than good service experience here. Tried to upswell me on repair that wouldn’t fix initial issue and didn’t do scheduled oil change in a day and a half of sitting in Mazda lot. Dropped my truck off for schedule service at Mazda for a scheduled service appointment (not happy I bought it from Truck Country side and can’t bring to them). In addition to prepaid services included with my truck purchase I informed service advisor of abnormal vibrations in front end. Asked for them to check front end suspension and alignment. Also asked for some other small items like headlight bulb. Had my truck in their lot for a day, I called for an update and was told had not been started yet. Was still patient. Got a call a few hrs later that second day and was told I needed to buy new set of front tires. Mind you they were new when I bought truck less than 3 years ago. Completely misdiagnosed and wanted to charge me $500 for new front tires that still wouldn’t fix vibration issue (tires cupping). Took my truck back to find out they hadn’t even done oil change after a day and a half. Took to local shop in Sumner who did tire rotation, balance and alignment for $135 and issue is resolved now.

Bilory was great to work with and nice to talk with. Called and talked with him before coming from Oregon to look at a used vehicle.Spent a couple hours checking out the truck and took it for a test drive, and we were ready to purchase - with cash and financing ready to go. However, the owner refused to sell to us since we live in Oregon. Something about a past issue with a previous buyer and the Oregon dmv. Sounded like a very specific issue with a completelydifferent person that had nothing to do with us... but who knows.Would really have liked to know that before we both took off work and drove 3 hours. Maybe put on your website you don’t sell to Oregon residents? We initially felt pretty defeated after finally finding a truck in our budget and that fit our needs, but we went ahead and looked at another truck while we were in Seattle, and ended up purchasing it the same day.* does not sell to Oregon residents *

Jacob was great to work with!! He was very kind and easy going :) 10/10 highly recommend, the process was fast and easy with no pressure! Traded in my car for a new Mazda hatchback 💜🙌🏽

John charged me 409.00 to change oil and filter because I gave him a list of small owner operator issues. And to check my brakes. He charged me a diagnostic fee for every little thing including windshield wipers. Bluetooth connectivity and use of wrong seat lever. And he didn’t care when I complained about at his shop!Ridiculous!Don’t go here they will price gouge you!

My husband and I just bought a 2021 Mazda 9 Saturday.We were fortunate to have Bilory as our sales representative. He was very professional, very personable and worked hard to assist our needs. I bought a Mazda 3 a few years ago from Ben. Both exemplify the great asset they bring to your dealership! Plus, your service department is the best! After laying out the case, my husband knew he wouldnt be buying a different make of car. Mazda of Puyallup is number one in our estimation!

I called and told Ben Alaalatoa the vehicle specifications that I was looking for. He quickly located the car that I wanted in Olympia and personally delivered it in the time that it took for me to get there complete the paper work.John Bullard efficiently prepared and processed the financing documents and the whole thing went very smoothly.Both were very pleasant and professional. The new customer lounge is very comfortable.No wonder it was the 4th car that Ive purchased from them. Theyre the BEST !Thanks guys

Chris sold me my car and he was amazing!! Helped me find exactly what I wanted! The service department is super friendly. I think her name is Megan, but she is very friendly and helpful. Nathan Also helped me put on my new liscence plates quickly! Thank you for a great car buying experience

Great people...Kevin made my car look awesome..love my car

We have a new CX5 with the great professional and respectful help of Bilori and Segi. We are so thankful for the patience and care we were awarded. We look forward to many road trips...!

Colemenn is the best! He got me a really good deal on a super nice 2017 mazda3 and I’m in love with it. She runs like a dream and they got me a car that fit me perfectly. Awesome staff, especially Colemenn. Also I love his white shoes.

Always friendly and wiling yo answer the question you have.Awesome !

Aubree Reichel at Puyallup Mazda responded to our first inquiry promptly. Her communication was thorough and to the point (way better than some other dealerships we went to). She made sure she understood what we needed and worked to get it for us at a low price. For a delightful experience, visit Aubree at Puyallup Mazda!

I had the most unsatisfactory experience today at your service center in Puyallup-Mazda. I arrived at 2 pm for my oil change apt, while I was being checked in by John 495, another “Elizabeth” checked in for an oil change, she even said she was late (2:10 pm). At 2:55 pm the other Elizabeths car was done, I expected to be next since I did get in to the before she did. It was not until 3:55 pm that I got up and actually asked about my car. I saw that it was parked at the exit lane. I asked John if the car was ready and he said he was waiting on some service prices for the things my car needed. How long was I expected to wait for this? I should have been consulted to see if I was even interested. John then proceeded to do the checkout process. I was so mad that I paid and left. This was my first experience at this service center, and it was bad. There are no bathrooms for the costumers and the wait was unreasonable (especially when the person who checked in after me was done sooner, how can that even be??!!) The car was not washed, but in the paper work it said it was washed. Also the tire pressure light went on as I was on my way home, I checked and the paper work said that the tires were checked (which would be a lie since the light went on!). For a $100+ oil change this service was awful.

I will never go anywhere else to buy a car. I bought my first car here and I met Jacob “bear”! He is an amazing sales person, it was almost like buy a car from a friend. I felt right at home here, everyone at the dealership is so nice and and will help you find what you are looking for. 10/10 recommend coming here if you are looking to buy a Mazda, you won’t regret it!! Thank you so much Bear and Mazda if puyallup!

These guys were great to deal with. Their pricing is very fair. We are out of the area but were shopping around and contacted them in a search for a CX-5. I targeted them because they have such good reviews online. I can see why! Aubree was very quick to respond and answered all my questions in detail. She managed to convey warmth and professionalism via email, which is impressive. We definitely would recommend them!

UPDATE 1/16/21: Is there a way I can give more stars?? I took my CX-5 into the dealerships service department for an oil change, fluid check, tire rotation, and to also get Apple Car Play installed. Im blown away at the consistent stellar service we receive from Puyallup Mazda! Jeff Layton assisted us with getting set up for service. Hes such a kind, friendly, and funny guy and made this visit so painless and breezy. I dropped the car off Thursday evening and was given a loaner. The next day, I got the call and a text message that my car was ready for pickup. In the text message, there was a link that took me to Puyallup Mazdas website with a video walk-thru of what all was done on the car and how everything looked! Such a cool and piece of service! I dont know why but sometimes Im weary about what actually is being done to my car and if things are actually being done when I take my car in for service. With Mazda, I have peace of mind that my car is being taken good care of! Im forever coming back for my future service needs!------I still cant believe it. I bought my very first car! I came with the intention to just look around and get a feel for Mazdas since I never really knew anything about them. I had my heart and sights set on Subaru Foresters, but my husband urged me to look into the CX-5 or CX-9 and felt Mazda offered a lot more features than Subarus do. So, with a free Saturday and no plans, we drove out to Puyallup Mazda to (reluctantly) look around and maybe test drive one.We were immediately greeted by Jacob Bear Hardy, who was surprisingly not super pushy or overly schmoozy like most car salesmen Ive dealt with in the past. Just a genuinely nice, friendly guy with a laid-back personality. I know Jack Schitt about cars, but he was super cool, patient and answered any and every possibly stupid question I had. He got us into a few vehicles to get a feel. We test drove a 2019 CX-5 Touring. I enjoyed being higher up, which was a nice contrast to being lower to the ground in my current 2001 Lexus IS-300; it also felt much more solid and was definitely a lot quieter in the road, and the visibility around was the vehicle was nice. But I wasnt overly wowed like I thought I should be for an almost brand-new vehicle.We got back to the dealership, and I started inquiring about the CX-9s. I knew theyd be a bit more expensive, but would probably have more features than the CX-5. But, being the very nice, and honest guy that he was, Bear didnt try to upsell me on the CX-9 and felt a CX-5 would best fit me financially. So, I appreciate him for being honest and keeping that in mind. I ended up browsing around some more pretty sure my day at the dealership was going to come to a close soon.Thats when I stumbled upon a beautiful 2017 CX-5 Grand Touring with all-white leather interiors -- something Id seen on Mazdas website, but did not see many for sale. Most of the CX-5s and CX-9s Id seen for sale in my price range only came in the black leather/suede or fabric interior. And this one came with all the nice upgraded features AND was in my price range! Between the exceptional customer treatment from Bear, seeing all that this CX-5 had to offer and the gut feeling I was having, my husband and I agreed that this was my new vehicle. So, we had Bear move forward with getting the paperwork going. Within a couple of hours and a painless paper signing session with Segi (Ziggy??), we were driving off the lot with this gorgeous CX-5!Again, I cant thank Bear and Segi enough for the absolutely, pain-free, hassle-less, outstanding service you provided! I get anxious stepping into car dealerships, and worry Im going to get pushed into a vehicle I dont even want. Weve had meh and terrible experiences in the past when my husband was purchasing a car. This experience erased the painful memories of our past dealings with other dealerships! Thank you gents, for a one of a kind, remarkable experience! I will be for sure be referring back to you and bringing my car in for service to you guys always!

Nothing against the sales associate... the rating is for the financing department. My daughter’s first experience of purchasing her first car on her own... great! However.. unfortunate event 4 months later major accident (not her fault) car totaled. She went back... same sales associate (great!).. financing (by far the opposite).. How do you allow someone to walk off your lot without having an approval from a financial institution?! Signed documents by your customer and department!To come back almost a week later for a different appointment (something completely different)....to find out the the original numbers were not approved by the bank!! The lack of customer service by this department was inexcusable! COMMUNICATION is key with your consumers!

Easiest buy experience Ive had in a long time.

Coleman was my salesman and let me tell you, what an amazing experience! Hands down one of the easiest car buying experiences I’ve had. Knew his product, answered all of my questions, and made sure I had all of the information to make a decision. 10 out of 10 would recommend. Will definitely be going back! Thanks guys!

Thanks Colemenn for your help and service! You were very knowledgeable and made things simple! I appreciate you going above and beyond. We would definitely buy from you again and hope to send our friends your way too!

We were looking to purchase a CX-9 when I found the exact spec at this dealer. Since we are about 2 hours away from Puyallup, I wanted to confirm all the details before driving up there. I connected with Lauren and she was very helpful throughout the whole process. She was able to respond back to all of my questions and provide out the door pricing with a breakdown as we requested. Once everything was confirmed, my wife and I drove up there and met with our salesperson, Chris. He was also very helpful in the buying process as was the finance manager, John. The whole experience at this location was very pleasant and made the purchase process very smooth and quick compared to other dealerships I interacted with. Post-purchase, I had a few questions and Lauren (again) was able to help us out and provide answers very quickly. Really appreciate the help from the whole team and I would not hesitate to drive up to Puyallup again if another Mazda is in our future.

The customer service here is great, I did have a hiccup in the process of working with them and usually with car shops they arent the nicest and they do the bare minimum, however Kyle their service manager went above and beyond for me and made sure that that I was a satisfied customer before leaving I highly recommend them and I will continue to come to them for services on my car !!!

Great service team and very helpful!

Went in to see about purchasing a 2nd key fob for my CX-5. The business is renovating and expanding thus things have moved around with a new drive in servicing counter. Matt provided assistance contacting parts and it was in stock so will be back tomorrow to do the work. Very efficient and helpful.

Im the first to admit that I have more car buying experience than I should for being in my early twenties. Therefore, I know a good dealership when I see one. I spent the entire day car shopping. I found myself at a different Mazda and hating every moment. I liked the car but the sales associate was rude and pressuring me into a lease, which I didnt want. So I searched for the next closest Mazda and found Puyallup. Upon arriving on the lot, I didnt feel like I was prey being pounced on. Ben came up, very friendly, and asked what he could help me with. When I told him the car I wanted to look at, he took me over to it and went to grab the keys. Then sent me on a test drive and told me to have fun and see if I liked it. I loved the car (2020 Mazda CX-5). Now enter the negotiation. Ben made it very clear that his job is to be on my side and help me get the best deal I could. He was very personable and was extremely patient with me through the process. Once we agreed, we spent some time talking while waiting for finance. It didnt feel like I was sitting in a car dealership, it felt that I was just catching up with an old friend. When we went to finance, we had an amazing gentleman, Segi. He was funny and made the whole normally stressful process so smooth and easy. Ill be honest, Ive had my fair share of rude people in finance, Ive even walked out on a car because of it. But this was the complete opposite. It felt like we were talking to a friend. I didnt feel pressured into the add-ons, when though I did get the warranty and three years of oil changes. These things werent presented to me as you need this or you could find yourself in trouble. It was more of an I highly suggest this, heres what it covers, but the choice is all yours. At this point, it was past close, but I didnt feel pressured or hurried along. In the last four years, this is the third car Ive personally purchased. By far, my experience was my best ever. I plan on keeping this car for a LONG time, its a great car, but when I do find myself needing a new car, Ill find myself back at Puyallup Mazda!

Great service department!!! I always feel like family here. I love love love my CX9! Its worth every penny and they help keep my car running supremely!👌

Fantastic friendly people, worked with Ernie and Mike, helped make a situation turn out beyond my expectations. Cant thank them enough. Customers for life...

Lauren Urckfitz is awesome. I wanted to lease a new cx-5 and she was quick to respond to all of my emails and offered us an outstanding price. Thank you Lauren!

My mother was finally ready for a new car after 20 years. She was ready to treat herself, and find a dependable vehicle that she can rely on. With her heart set on a Mazda CX-5 we went to Puyallup Mazda. That’s where we were fortunate to meet Ben Alaalatoa. He took care of my elderly mother like she was his family. Finding the right car for her took some time; these used models are in very high demand! Ben came through and above our expectations!! Very impressed with the respectful, friendly service! Highly recommend this dealership, and especially Ben Alaalatoa!!!!

I went to purchase a vehicle for my daughter and Chris my salesman was very friendly and made the purchase very easy. He spent a lot of time showing us the different models and explaining the features as we only had limited knowledge of Mazdas. We also purchased the prepaid maintenance plan and have every intention of getting it serviced there as well. Thank you!!

Chris was phenomenal. Straight forward and very honest. I appreciate his transparency and that he listened to exactly what we needed. Thank you Chris for providing my family a great car.

I have been taking my truck to Milam mazda for about 3 years now because of my extended warranty thought I was receiving great service until I had to get a oil change while put of town. Never ever was told that any air filters needed to be changed EVER even though I asked service clerks and was assured they always checked. Never once had my cabin air filter been changed or even looked at and cabin air filter was HORRIBLE looking. I cant believe what a health hazard was found in that cabin air filter overthe weekend. Not happy and will not return to Milam mazda.

If your looking for a Mazda go to this dealer, excellent.

Chris Wodjenski has helped me with all my car needs for the past 3 years!! He is trustworthy and makes buying a car feel so easy! If you are looking to buy a car.. ask for Chris. You won’t be disappointed.

I had the most amazing car buying experience with this whole team! From the online sales with Aubree, to the in store sales with Rob, and financing with JB, everyone treated me with so much kindness, care and respect. This dealership had the best prices in Western WA and exceptional customer! They made the car buying process so smooth and pleasant, they really set the bar high for all car dealerships! For the best customer service and prices on Mazda’s, definitely make the trip to Milam Mazda and know that you will leave feeling amazing about the car buying process and getting exactly what you want!!

Always professional and straight forward. I go right past a closer dealership just to go to this one.

Porter very prompt, freindly

Coleman was my salesman and he was awesome! Not pushy and knowledgeable about the car. Definitely the best car buying experience I’ve ever had so far and fast. Thanks Coleman!

If you want to buy a Mazda then this is your place! Ive been shopping for a car for the past few weeks but everyone else seem to scam you, but not Mazda in Puyallup! I HIGHLY RECOMMEND THEM. THANK YOU Chris and to the Sigi the financial person!

From the locating of a vehicle online and initial contact to the final sales Milam Mazda never disappointed! My husband has been looking for a used Chrysler 300 for me for a few months now, and he has been being very picky with what has been available. We wanted the option to have a lender and good quality service department available to us so when he came across a Craigslist ad from Milam he was very interested in contacting them for further information. After receiving an email from Alan Zoutes our experience went pretty flawlessly from there. Alan answered all of my husbands questions, was able to get him pre-approved for a loan, and allowed us to think on it without any pressure. When we were ready to make an appointment to go see and test drive the car Alan wasnt available that day so he set us up with Wallace Thomas. From the moment we met Wallace we felt we were in the right hands. Wallace is extremely personable, and he was above and beyond helpful with every question and concern as well as providing us with every bit of background he could on the car we were interested in. As it being a Sunday he even was putting in calls to see if he could get their service history on the car even though their service department was closed. After our drive and sit down with Wallace we made our decision to go forward with the purchase, and off we went to see JT to finalize the purchase. JT showed us all of our service/warranty options and let us know what we were looking at for our interest rate. It being a Sunday we werent finalized on our lender, but we walked out feeling confident what was going to come Monday would be the same if not better (which come Monday he had multiple lenders fighting for our loan, and he got us an even lower interest rate!!) Oh, I almost forgot, while we were in with JT Wallace had our new to us vehicle washed and detailed. We have NEVER, in our lives of purchasing a used vehicle from a dealer, had our car washed and or detailed at the time of purchase. That was an added bonus!! In the end Wallace made us feel extremely at ease, had us laughing A LOT, and seriously loves what he does because he really was showing us how much he enjoys helping others. We cannot recommend Milam Mazda enough as well as the team we got the pleasure of dealing with down there. Thanks so much Alan, Wallace, and JT!

Got a brand new Mazda cx-5 all thanks to JacobHardy and Lauren !!! These people are amazing at their jobs and make the car buying process effortless! ! Definitely recommend to anyone looking for a Mazda to come to this dealership!! You won’t get this type of service at another dealership! Excellent!

Very Very Very impressed!Amber was very helpful on the phone. And then went in and worked with Bilori. I went in 3 times. Once to just look at a car, once to test drive, and once to buy. Everytime I went in, I didnt feel pressured to buy or anything. They were very interested in showing me the car and making sure I knew everything about it. I would recommend this place in a hear beat!

Lauren in the Internet department is amazing! Cant go wrong dealing with her.

Thank you Austin, JB, Jeremy B for a great car buying experience. Austin was a great salesman. Easy to talk to, thorough, and very professional. I’ll be back!

If you are wanting a new/pre-owned vehicle - you have to visit Puyallup Mazda on River Rd and dont forget to ask for KADEN ACKERMAN. Kaden listens to what you want, not pushy, gets it done and AMAZING!Thank you again KadenI love my 2017 Mazda CX5

Went there for oil change. Very friendly and fast service.

I have come here twice now and they have been great. My first time was for a recall and they fixed the problem with ease. The second time was a little more complicated as it had to do with a flashing parking break on my 2016 Mazda CX-5. It took them a little while to locate the problem, but eventually pinpointed the issue. Will definitely be coming back for any complications or upgrades to my Mazda.

Josh was very helpful when my wife showed up to trade in her car. He was very up front with our situation and worked very hard to help us out. I really appreciate his help! Highly recommend you come visit Josh!

Great and friendly people, very helpful and great service

Josh was absolutely incredible to work with! He immediately found us exactly what we were looking for and was extremely knowledgeable with every question we asked. I would highly recommend anyone to work with him or anyone at Puyallup Mazda. Couldnt have asked for a better experience!

Ben was an awesome salesman! The whole process was super easy, no hassle! They were honest, down to earth, and actually cared about what i wanted and was looking for!!!

Coleman Byrd and Ash was awesome. We went in late on a Saturday and drove off in a .brand new CX5! We love our new car and were very impressed with the customer service including the friendliness of the staff. They were very welcoming

This dealership doesnt care once you spend money. I bought a CX-5, and then when I brought it back to be serviced, I made an appointment and waited around for 2 hours to be told they wouldnt have time to service my vehicle and that Id have to come back. I reached out to multiple managers and got zero response. Then, I brought my CX-5 back again to potentially trade for a 6, and the salesman ran my credit without giving me a trade-in eval or asking my permission. I ended up buying a new 6 from the South Tacoma location and they are just as bad. I love Mazdas cars, but the dealerships around here are terrible. Next time I need anything Ill take it to Lee Johnson.

Hello! I went to look for a new car. Rocky asked me what features were important and I told him. He said...We can provide that car! He did! I love his professionalism and courtesy and ZERO pressure. He met my financing need to so I was able to drive my new car home the same day! Thank you Rocky for being wonderful! I would recommend you and Milam Mazda to everyone! Best service ever.

Josh was super helpful. Hes very polite and transparent in his sales. Josh is not like some pushy and aggressive sales people I have encountered in my past purchases which truly affected my experience. I would happily work with Josh again in the future. Segi from financing was also very fun to talk to and extremely helpful to our needs. These two guys are truly an asset to Milam Mazda and I highly recommend anyone to visit this dealership for the best.

I am so glad I came in here. I found themOnline and I came in to test drive a car. They hooked me up and I walked out with the car I wanted at the price point I needed with all the warranty coverage I would need! They are a blessing!!! Thanks to Mike for all your hard work crunching those numbers, Josh you’re an Angel running around with your hands full I really appreciate you! And finally Segi thank you for being so kind and getting me all the info I needed!

Josh Kelly was the salesman at Milam Truck Country who assisted us in purchasing a SUV, he was so very knowledgeable and professional, he was able to answer all of our questions. He did everything to ensure we went home with the vehicle that was right for us and was within our budget, he worked hard to make sure we stayed within budget. We left there very satisfied. I would recommend viewing their inventory to purchase a vehicle.

Picked up some rubber floor mats for my Mazda Cx-3 and was really impressed with the exceptional customer service given by Ed in Parts! From my initial phone call, to the service he gave when I showed up was exceptional. He even asked if I wanted him to keep the cardboard and have him take off the tags on the mats! Thank you Ed! I look forward to being back for my vehicle service and future parts/accessories needs.

We were treated well and left happy. Our salesman Jake thoroughly explained everything about the car and gave us great insight into how to setup and modify our use of the features over time. They had no problem negotiating via phone or email, which some dealers refuse to do. We were able to agree to a price that research indicated was great without any trouble.

I was only going in to exchange my car from lease to a buy option. I wanted something maybe bigger cause of my situation. Josh heard me out and lead me to the right direction. He wasn’t pushy, very friendly and understood where I was coming from. Let’s just say I got the truck I wanted and price range too. Thanks again Josh.

I bought Mazda CX5 in January 2020 and i forgot to put up a review. We were really impressed by Tugs/Laurens seamless internet/phone sales. I was able to negotiate and get the best price on phone from Redmond, WA and all I had to do was to go and pickup the car directly! no more waiting at the dealership for hours doing negotiation.I would highly recommend Puyallup Mazda for those who are looking at the customer friendly dealership, reasonable prices, and ease of purchase!

Great service.

Tugs was amazing. He was so patient and helped us find the best price for our new car. Would definitely come back here and work with him!

Jerad was awesome! He made things so simple and easy, not the typical back and fourth experience from a dealership. He was kind and efficient and definitely made buying my new 2020 Mazda 6 Touring a breeze!

Excellent place to do business. Our salesman, Josh Kelly, was very professional and amazing in term of helping us pick out the right car for my brother. Thanks for your help Josh! Will definitely cone back and see you for our next car!

Chris W was amazing at Mazda off River Rd in Puyallup. He took care of us and got us exactly what we wanted in our price range and into a vehicle that we love!!!

Id like to do a shout out to Milam Mazda and Sales Consultants Jerad Paul and Jacob (Bear) Hardy. They made my purchase of a new 2020 Mazda AWD hatchback easy and pleasurable.Business Manager Jeffrey Terry made the signing process stress free.

Would give more then 5 stars if we could. Josh was more then helpful with our purchase and even for all the follow up afterward, he went above and beyond cannot be happier with the service we received. Highly recommend Josh and this dealer for anyone looking to buy.

I have been wanting to get a new car for a while. My parents have graciously lent me the 2008 VW GTI as it had also gone through my brother to use. I have had that car for about 9 years. It’s been such a great little car but I needed something with AWD to be on the safer side as well as to call my own.When my parents and I walked up to look at the CX-5’s and 9’s, Jacob “Bear” Hardy walked up to us asking if we have been helped and of course we said no. We haven’t regretted our decision since. He’s an amazing salesman with a very positive attitude. I almost forgot he was selling us a car a few times because of his amazing personality.Having gone to Ford to check out the 2020 Escape before checking out Mazda, I wasn’t convinced that the Ford was right for me. After test driving the CX-5 right after the Escape I was immediately in love. It was more my type of car fitting my needs as well as to my look and personality. We went home that night to do comparisons and after tossing and turning all night I really wanted that CX-5.We went in the next day to Ford to try the Escape just to secure my decision and needless to say Jacob at Mazda made the paperwork and everything else super painless. He answered all of our questions and super comforting to know that he is here for us when we need him because I know I certainly will!! The car I wanted wasn’t in stock at our location in Puyallup and they had one available at their Olympia location and I really wanted to have a fresh new car in the palm of my hands. Within a few hours they had their guy get it for me and signed, sealed, delivered I got to take her home!I can’t believe it’s already been 2 weeks and still happy as ever. Thank you Jacob for being you and showing us kindness in a salesman 🥰

Jacob was awesome to work with. Very professional, friendly and low low low like no pressure at all. Would definitely do business again with him!

We came into Milam Mazda after our daughter was in a car accident the night before. We needed to replace her car ASAP. Josh was great! Showed us all the models we were interested in. Staying well past closing to help us out. We would highly recommend Milam Mazda, and of course Josh!!

Ive purchased several cars in the last couple of years and working with Jerad Paul has been by far the easiest and most professional experience Ive had to date. He takes the time to sit down and understand what youre looking for and he went above and beyond to help me find my new vehicle. I highly recommend Jerad.

Went here to get a car for my wife. Was the most enjoyable experience buying a car we have ever had. We weren’t pressured to buy right then we were able to look at multiple cars get a feel for what worked for us. We were offered water, soda, cookies, popcorn you name it. Rocky was our car salesman he was professional and helpful with every aspect of us purchasing our car. We would recommend him to everyone!

I worked with Mike Alemayehu in the sales department recently and was very impressed with him. First, he listened to me to find out what I needed, then proceeded to set me me up with a handful of different models to test drive as we narrowed it down. Thank you Mike for your mature and excellent efforts with my situation.

Jerad is the absolute best! He is so kind and considerate! He is very knowledgeable about every car and takes the time to listen and understand what you are looking for. Buying from him is such an easy and enjoyable experience!!

Had a Family member looking for a vehicle they had. I called the manager, and they all were very helpful working out a deal. I brought my family member over and the vehicle was cleaned and up front ready for delivery. She was in and out in no time and said it all was very smooth and professional! Dont hesitate to purchase from them, very easy to deal with and up front! Thanks Ernie, Jeremy and Rocky for making it a great experience.