Id give a lesser rating than 1-star if it was possible. We walked into to a store with 1 customer and 4 employees. We were told they were only taking customers with appointments because of staffing issues. The manager told us 3 employees called out sick.We sat on a bench a little ways down from the Verizon store for a while, trying to find other options of buying a phone and saw maybe 2 customers go in the whole time. Then as we walked by to go to our car, we heard and saw two women go up to the customer service person at the front and say that they had been having problems with their phone. He asked if they had an appointment, they replied no. He found them a representative to offer them assistance, who proceeded to show them around the store looking at new phones.I figured maybe they had some cancellations, so we went back in. We walked around, looked at the phones and no one approached us. Meanwhile, another customer walked in, without an appointment, and got help.I wrote this entire review, waiting inside the store and wasnt approached once to see if we needed anything. Maybe its time for a new carrier, I guess Verizon is comfortable with the amount of customers they have and dont want my money. Womp womp...On our way out I told the manager, in his otherwise empty store, to not have too hectic a day, being overwhelmed with customers and all. He showed us his tablet, indicating the many people who have appointments that are on their way in. I let him know wed been on the bench and seen that they had only a couple of people enter since then. I didnt mention that wed seen two of his employees hanging out in the back. They had staff and one customer at this point. Who knows why theres excuses being made? Maybe they wanted an easy day. *shrug

Had an amazing experience thanks to Victor Mendez. Helped me with new plans, new phones, deals, accessories, repairs and kids watches. What normally takes over 2 hours he got completed in 30. Wish all my Verizon experiences were this great.

Victor Mendez is the person to see there! So helpful and pleasant to work with!

Jacob was awesome as always. Above and beyond truly. Whole store is great 👍

After 15 years they let me down for the last time, poor service, no phones, misleading information, strange sales approach, cocky attitude, and a lack of appreciation for the customer. For Verizon-why do you not offer deals that reward loyalty? Went to T-Mobile, just across the corridor, 4 Iphone 12 Pro Maxx,, better experience. Adios.

Never have the phone I want. Not very knowledgeable in the new products. Over priced. Associates dont seem to know what there doing. Never waited so long to just switch phones and then have to call Verizon back and spend another hour fixing what they broke. Also, when did my password change? They keep saying my pin is wrong and its been the same for five years.....dumb. honestly I thing 5G has done scrambled everyones brain.

Fast service, faster than I have ever had. You know what, it was faster to drive here and get service than to wait forever over the phone. 5 stars to the store, 0 stars to Verizons phone support. Come here.

Victor was great, fastest and most helpful experience we have ever had!

Taryn is awesome. She really knows the business. I walked out fully satisfied!Thanks Taryn

One star is to many. Horrible experience. They let my wife leave without even setting up her new iPhone. Then theysell her a charger that doesnt even fit the new iPhone. These associates really struggle at what they do. Verizon all together is going down hill. Switching to T-mobile.

Friendly staff. Clean and techie. But Verizon as a phone provider is not mine but my bffs and dont forget that 4 number pin or your in for IT! And the bill, with all the 50$ plans available. Why pay 3x that? But nice place!

Thank you Ruby for your wonderful customer service and answering all the questions I had. You were super helpful! Great experience! I love Verizon❤️

I spent literally 4+ hours with Verizon phone agent on a large transaction with multi-device upgrades and account merging, thought that everything was all taken care of, so I headed to the South Hill store, thats when I found out that everything was done incorrectly by the phone agent, then more time wasted trying to correct the issue but the store was near closing time. So I returned the next day with irritability, thinking that itd take few more hours, but thats when the store agent Micheal saved my day. He understood the technical issues quickly, worked through a very complicated transaction with calm and professionalism. Micheal really reversed a bad experience to excellent, thank you! (loyal Verizon family)

Justin was a tremendous help sorting out some strange billing and rebate issues. He went so far as to call me several weeks after I was in the store to confirm that everything was resolved and to see if there was anything else I needed help with. Excellent service!

There is never anyone to greet or help anymore. Its a pain dealing w Verizon on the phone on hold forever too.

I want to give a huge thank you to who helped me last night with my phone. It was a very difficult task and this gentlemen went over and beyond to help me. He stayed past his scheduled shift and had a very pleasant conversation with me. I apologize for not remembering his name but I know he’s been with Verizon for 8 years and I remember he was the lead for soft lines so tech support. Thank you again for being the most helpful ever!

Little bit of a wait to get in but not bad. After spending over 6 hrs on the phone with Verizon and not getting my problem solved, Victor had me squared away and out the door in 20 minutes. Excellent customer service!!!!

UPDATE::: IT IS NOW AUGUST AND I HAVE STILL HAD NO CONTACT IN THE ISSUE AND AM STILL PAYING ON THE DEVICE. I HAD GONE IN TO TALK TO THEM AGAIN, GOTTEN A CALL THE NEXT DAY AND THEN NOTHING. SO I AM NOW PAYING TWICE ON A DEVICE I ALREADY PAID OFF!!have bought numerous things from this store, and would have rated them 4 if not 5, till this. Went in on Feb 24th to pay off an Iwatch on my account since in was unable to do it online. Even though they werent really taking cash due to the pandemic they were kind enough to do so for me since its what the customer service number was saying I needed to do. Jump to today, Im looking at my bill and realize Im still paying on said device! Call customer service and they say they see an email requesting a buyout bit nothing was submitted after. So In my eyes this store LITERALLY STOLE MONEY FROM ME! Im really hoping its some small error on their part but the fact that its looking like I have to pay something I already paid is ridiculous!

Gentleman was very understanding and helped out, checked my phones compatibility with the carrier and made sure I was good to go.Also offered a super nice deal on a new phone that saved me $400 from retail price.Would recommend.

Didnt even stay...they told me to please do on phone and do store pickup ...seemed like they really didnt want to help me out never going back

Got a new phone and easy activation instructions.

Making an appointment, standing in line, and in general going to this store was completely pointless. Whoever was serving us, dont even recall being introduced, was more confusing than helpful. They basically said they couldnt do anything and we had the option of waiting in the store to call or we could wait at home to call for help ourselves. If you go here, expect no help. At this point I think Ill just switch completely and let the other company cancel it for me.

Ok I admit I was WRONG my sons phone IS working GREAT. We did not listen to everything the sales representative saying. Thats why we were having so much trouble with my sons phone thank you version and the representative who sold us the phone. I learned one thing that is it pays to listen to everything a sales representative tells you.if you dont listen you write a bad review than having to apologize for the bad review. Im so very sorry for the bad review. Thank you verizon and the sales representative for doing an amazingly awesome job and for all you do.

Excellent customer service 👏

This location is horrible they have you just wait around for 20 30 minutes before they even ecnolege you, an they just try to sell you on everything

Could not help with billing issues.

Terrible customer service, they wouldnt even let me talk to a manager! I said if you dont let me talk to a manager I will go across the hall and join T-Mobil, the guy said well then have a nice day so I went and joined T-Mobil and Im really glad I did........!

Short staffed and short handed BUT the 2men there kept everyone updated!

Went in and I forgot the persons name, but they helped and answered all of my questions. Great service! Love these guys. Will come back.

I am giving them 1 star purely for how kind the man helping me was. Other than that it was a bad experience, they didnt activate my new phone or tell me how to when I asked. They also did not transfer my data from my old phone to the new one, even though they are supposed to do that. I do not recommend going here for help.

They were very professional they solved the problem and I am very pleased with the service that I got

Ive been going to this location for years now. Jeremy has been my go-to guy. Hes taken care of my needs as a business customer as well as with my personal lines of service. Hes always attentive and courteous, paying close attention to the needs of my family and myself. Whenever Ive gone in, hes made me aware of new services, making sure that Im getting the best bang for my buck. Ive even sent my daughter in to work with him directly when she needed help with her phone and I wasnt available myself. Ive never felt pressured or up-sold, and I would recommend to anyone considering Verizon to visit Jeremy for their questions and needs.

The guy who helped me got me exactly what I wanted even though they were about to close he still made sure I got helped, the store in Tacoma though however wouldnt help me at all and turned me away even though they very much so could have helped me

The phone I went in for was not in stock. Limited accessories for a current product line. With most Verizon stores shut down, one would think that the stores that remained open would be well stocked and well staffed.

My wife and I went into the store with 3 young kids, knowing full well it was going to be a bit of a circus with them while we tried to get our plans set up. Everyone in the store was great and very helpful. One associate even brought my son a charger just so he could keep his tablet running. Victor was awesome. He got us an awesome deal and saved us quite a bit of money. My wife and I are very grateful for Victors help.

I’ve been with Verizon for many years for my personal use (especially with this particular store) and the service has always been perfect! Looking for a change for my business lines, I was hooked up with Justin (who handles business accounts, same location) and I have to say. He truly goes over and beyond for his clients. He has always been there to help me with any questions or concerns! He doesn’t try and “sell” you on stuff that you don’t need. Which is refreshing. If you just need a personal line, I don’t think you could go wrong by just walking in, but if you need a new business account... ASK FOR JUSTIN!

Jeremy was professional and very courteous. It was great being treated like a person instead of another number. He has patience and great customer service. I would recommend him to anyone looking to upgrade your cellphone phone service. Great experience all the way around!!

I went to the Verizon store at South Hill Mall to inquire about the I Phone 11 and was fortunate enough to get all my questions answered and bought the phone. Jeremy was a delight in helping me with everything..as well as being a very personable sales associate! Would be nice to find that trait with everyone in sales. Thank you Jeremy!

Jeremy was an amazing help today! He helped us changes plans, add a new line, pre-order the S20 Ultra and more. We had been in earlier and spoke with a different person who tried to rush us in our decision which we didnt appreciate, so I am very pleased that we came back and were able to find someone who genuinely wanted to help us! Thanks again Jeremy!

I went in for an upgrade today and Jeremy really helped me with the process. It was fast and easy, and he clearly laid out everything to me about the upgrade and my new account details. By far the nicest customer service person I have worked with, I will be coming back to him every time from now on.

I came in to start a new Verizon plan and Michael was amazing. He was very professional and informative. Asked all the right questions to point me in the right direction. I was extremely satisfied definitely the best experience Ive ever had in a phone store. Thank You Michael!

Geo is great as a new customer he made sure to get me what I needed and was not pushy with up selling me. Gets you what you need in a timely manner doesn’t waste your time. Great rep I will be returning and referring all my family and friends to him.

Our daughters phone was stolen, we got a new phone right away, but couldn’t get service to connect to it. I spent hours on the phone with Verizon and finally decided to go into a Verizon store. We went in and Jeremy was so helpful. He had her phone up and running in a short time. I think 10 minutes and we were out of there. Thank you Jeremy for your amazing service.

My son and I went shopping on Jan 18, 2020 and our representative, Stetson, was a very positive person and very knowledgeable about the products we were interested in and steered my son in the right direction when he was unsure of what product would suit his needs. He assisted us in a very timely fashion and I feel he is by far the best representative Ive dealt with in that particular store in years. I feel the So Hill Puyallup location has changed for the better in recent times. Weve been going to this store exclusively for years and our experiences in the past havent always been this great. It seems that Verizon is moving up in picking representatives!

We went in today, expecting to spend at least an hour or two getting new phones. Chris helped us get in and out of there as quick as possible, with the best deal we could have gotten. Thank you so much Chris!

Jeremy Verizon was a wonderful salesman for my husband and I. He never pressured us to do anything. Answered all of our questions and explained how to set up our new phones and helped us do that. Nice conversation with this man as we waited for things to transfer and such. I would recommend going to Verizon at South Hill any day!!! Maggie Loyer

Extremely helpful.. most other stores clueless

Moved from T-Mobile to Verizon 4 months ago and it is a rip off. Please do not trust this brand.Do not move to Verizon.

We were extremely pleased with the support and service we received here! We were helped by Victor Mendez and he was extremely knowledgeable, professional, and kind.

Victor was awesome in helping us both times we were in the store. Very knowledgeable. Great personality. Thanks so much. We know who to ask for from now on.

Jeremy was so helpful to me and my fiancé setting up my new phone and transferring my number from T-Mobile over to Verizon. He was amazing and very helpful as well as making sure we understood our phones. Thank you so much for all your help

Ive been with Sprint for years with ups & downs & was looking into changing carriers. I went in to the Puyallup Verizon store simply looking for some brief info. Considering I wasnt even a Verizon customer, Jeremy was very courteous & took the time to answer all of my questions. Thats the kind of customer service that makes someone want to switch.

Thank you Chris for all your help and your professionalism made me feel like it was home.

Did not like having to stand outside for more than 30 minutes.

Mark, the rep who helped was very friendly and answered all of my questions clearly. The service was also quick and efficient, I didnt have to wait that long. Had a great worry-free experience!

Victor is awesome! He was very helpful and friendly. I needed to upgrade my son’s phone and he was there to help out the whole process. Now, my son got a new phone and he’s happy with it.

My family and I relocated to Washington from Alaska and had an Alaska only provider for our cellular service. Jeremy helped us get setup with new service and we even got to keep our number. He was so helpful and professional! We will be doing all of our business with him from now on.

Peter was such an amazing help. Very knowledgeable and explained all plans and phones to me. Would def go back to this store. Such nice helpful people

Came in to transfer data to new phone. Great service from Jeremy. Answered all my questions and made the process quick and painless.

Jeremy was a cool dude. He was super helpful and was able to answer all my questions about cases and what not. Also he made my wife happy so thats always a positive.

I have been with Verizon for years. The South Hill location has a rep there named Brie. She has always been so helpful with any issues Ive had whether its technical difficulties or billing. She always make sure that I have the plan that fits my family best and keeps me updated on any changes that I might want to look into for my plan. I would highly recommend going to this location and asking for her she is extremely knowledgeable about all products and services! I refer all my family and friends to her because I know they will be taken care of not just that day but with any problems that arise.

My husband and I both worked with Jeremy when we decided to upgrade our iphones. He was fantastic and very easy to work with. We live out of town, but wanted to specifically work with Jeremy based on our previous interactions with him. You are lucky to have him on your team!

Michael was professional and very helpful today when I was shopping for plans

I have worked with Jeremy for years. Hes an outstanding salesperson. Would recommend him to anyone who wants a new phone or service.

Slow & have the worst customer service imaginable

We have done business with Jeremy every time we upgrade, make changes to our phone plan, or have any questions at all. He is always willing to go above and beyond for us! 10/10 would recommend!!!

The customer service at this location is incredible! Every time I need something or have a question, Jeremy drops what he is doing and quickly resolved my issue.

One of my best experiences at a store in general. The employees are concise and coherent. Incredibly friendly staff. 10/10.

Jeremy was a great help getting everything set up and switched over from my old phone and carrier. Great customer service! Thank you!

I usually try to avoid places like this whenever possible for due to the frequent bad service Ive received. This one however is different. Jeremy Allgaier has been a great help every time Ive been in. Whether its buying/upgrading phones for the family, or just general tech questions... Hes always willing to spend the time to make sure we have the answers we need.

I came in the mall to pick out a Watch. Jeremy was incredibly knowledgeable and very helpful! Thank you so much for helping me!

Jacob was very helpful and kind and patient. Thank you so much for always providing excellent customer service

I went this store because I need talk to people working there to change my current phone plan. They refused me to go in a store because I fed not make appointment before coming. No customers in a store around 4:30 on 9/23 and at least 3 people were working. They told me to come back after make appointment or call 611. It was ridiculous and worst customer service.

Geovanny was amazing! So friendly and very helpful! Also has a lot of knowledge on product and answered all my questions.

Waited forever. Poorly staffed. Appeared to not have manager. Kid out front was playing on a phone.

Jeremy has excellent customer service skill and helped my wife and I get an amazing deal for our used phone as well as our new phones. I recommend everyone ask for him when they want great deals and service.

Typical cell phone bros selling phones, slightly helpful and will look up things if you asked them.Be aware of the $40 fee you have to pay on top of your new cell phone charge to get an upgrade.

I looked for help. Was told to wait, only to find I wasnt put a await list. When I got help the employee wanted me to pay in cash. After having gone through this multiple times the system magically started to take cards again. Sprint never had this problem.

Jeremy helped me out. Quickest time ever for me at a Verizon Store. He knew what he was doing, knowledgeable, helpful and friendly.

Went to this store looking to upgrade my iPhone 7 and got lucky enough to be assisted by Peter Ortega. Peter went above and beyond to make sure I got everything needed with my new phone and I couldn’t be happier. Verizon gained a lifetime customer thanks to peter!

Standing in line for a hour along with six other customers

Ortiz was great. Got what I was looking for in a phone and kept my bill the same monthly. Was genuinely dreading the cost and task but but the man got it handled for me.

Highly recommend Peter, walked in just to look around and to decide if I wanted to upgrade. I have an iPhone 8 and Peter hooked me up with the new iphone 11. A solid upgrade he knows what he’s talking about.

Jeremy in this store was incredible helpful made the hole process easy and not confusing. I will always come to this store if I have questions

I’m not one to normally give bad reviews, but I think that this time a bad review is appropriate. Customer service is abysmal, especially one guy who works there who said he was from from Hawaii. Slicked back hair but I can’t remember his name. He had the nastiest attitude, it felt like he didn’t want to deal with me and just wanted me out of the store. Has quite the temper as well. The manager seemed nice enough so that’s why I gave 2 stars instead of just one. I will not be going to Verizon again

Jeremy was absolutely amazing. I love going to this store because he always goes above and beyond and gives excellent customer service.

Jeremy worked with us and did a great job. He was kind, efficient, & professional. Thank you so much.-rosa & trevor

Victor was amazing! He helped me back up all my apps, pictures and documents from my iCloud and shared with me the promotions available at a very reasonable cost, as well as demonstrated one of the items available for purchase.

The employee rushed us and told us to come find him after we transferred a line. Which by the way was all remote so he didn’t have lift a finger. Before he walked away I told him after we did that we would like to get an upgrade and he said oh yeah sure. Then when we told him we were ready he said oh okay and started talking to someone else and made us wait again. Worse experience of my life, I’m not here begging I’m actually paying you and this is how you treat me. Worst experience in my life. Ugh. Verizon should fire Peter Ortega for poor costumer service and clearly caring very little for his job and company.

Phenomenal staff and great selection of devices. Jeremy did an awesome job helping me find a new phone.

Loved coming here! The rep that helped my mom and I was hilarious and very up-front about what was a good deal and what wasnt. Definitely going to come back the next time I need help with my phone.

I came in today for some billing questions. Jeremy was the one to help me. He was very helpful and was able to answer all my questions.

Everyone was so fun and pleasant!!! Made my long transaction time enjoyable! Even got a few new tricks to show the kids with my new phone. I love this store and will never visit another!

Always receive great service at Verizon stores

Brie Morgan, the customer specialist, was awesome! She was very friendly and knowledgeable. She helped me with my purchase with patience and made the overall experience very pleasant.

Jeremy was very helpful at South Hill Mall. I appreciate it as I am of an age that learns a little more slowly. Verizon has a customer for life!

Very busy. Always nice. But, after several years we found a better deal at Sprint.

Jeremy was a great help when I stopped in to troubleshoot an issue on my old Samsung S8. Very professional and knowledgeable. Thank you.

Worse customer service! Im getting tired if a run around.

Jeremy convinced me to switch from AT&T after more than a decade, just because of the ease of working with him. I actually had someone who listened to my issues and helped resolve them.