I came to this location on a Sunday evening with only 20 minutes prior to closing to resolve a difficult problem. My new IPhone 12 ProMax had been stolen and I desperately needed to replace it. The salesman had a great attitude despite my late arrival. I personally worked retail sales for 10 years and I knew this was a weekend salespersons worst nightmare, a disgruntled customer coming in just before closing and needing assistance with something other than a new sale so I felt bad but I desperately needed a new phone and couldn’t wait another day. So my salesman immediately got the store manager so he could assist me and get it done quickly so everyone went home on time. The store manager was already closing down the computers but he kindly assisted me and resolved the problem very quickly. He explained to me that I did not have the proper insurance or protection plan needed to replace this rather expensive phone. I was baffled because I remember asking my initial salesman for the best protection plan possible but somehow, someway, I just didn’t have the right plan. I had no other choice, so I pulled out my wallet and forked out $1300.00 to get the same phone again. I was upset but what was I to do? So Juan handled my purchase and I left with a shiny new iPhone. So a few months had passed and I decided to look into my plan to make sure that this phone was protected and I didn’t make the same mistake twice. Except my bill reflected that I did have the right insurance this time, thank God. But this plan was identical to all my previous bills, same name, same price. So I immediately called customer service and asked Calvin to please explain why I have protection now, but didn’t then? He told me I have always been insured. The store manager lied to me and forced me to make a new purchase. Right now I am completely dumbfounded as to how a store manager could do this. This is blatant theft, I feel like I got robbed by a t-mobile employee. Well I did. So no, I would recommend that you stay far, far away from this location and this shady store manager. If they can do this and get away with it, what else are they doing to they’re valued customers?

10/19/2021 I was excited to go in to get the newest iPhone for me and my daughter and there was no greeting at the door …. Employees didn’t acknowledge I was in there… I didn’t feel welcomed …didn’t ask if I needed help…when the employee was freed of a customer didn’t offer me any help…. I’m not the type to complain at anywhere I go but I’m a store manager for a corporate company and I would not tolerate this service at my store…….. I only came to this location because it’s so close to home…. Very upsetting

I was looking to return an iPhone, a lemon if you will, the Manager would not accept the return without a restocking fee. I called T-Mobile services and shared my iphone experience, the T-Mobile specialist was very kind and fully understood my concern, she agreed I needed a refund without any fees. I relayed this information to the manager, he persisted in charging a restocking fee. He even blamed the phone misbehaving on having too many apps open, this is not a good reason as iPhones apps arent meant to be closed after each use. I do not look to this location for my phone needs.

Based on the knowledge and courtesy given by the staff. I am recommendingyou go there, even if you are already a T-mobile customer. If you have any reservations about switching carriers, talk with these guys. The store is in a cool shopping plaza. Make it a good shopping day! Okay, on my second visit still got to give them props. I stood outside 30 minutes or so. Visited Starbucks next door. Ahh finally, made it in.🙀 Oops, I am # 6 of six allowed.Be a VIP, very informed person.Make an appointment.

Overall it was a good experience. The associate who helped was knowledgeable and understanding of my needs. There was something odd that happened, another employee, presumably a manger, interrupted the associate to offer a new smart watch as a promotion. He described all the features, answered my questions, and assured me that the watch was indeed free. After returning to the associate and continuing our phone transaction, discussing the warranty/insurance, the topic turned back to the smart watch. She disclosed that there was indeed a monthly service fee for the watch, a detail which the suspected manager had omitted. I immediately said no, forget it, as the fee was not worth the price of having the watch, and the associate rushed back to the suspected manager. I saw and heard him say really from a distance. I find the attempt at omitting there would be monthly charges deceptive. I know I wrote a lot, really Im just mildly irritated at the attempted dishonest salesmanship and wanted to share. I still think tmobile is a pretty good deal, especially for vets.

Three separate employees at this location lied to my face. They didn’t have the phone I wanted in stock and when I mentioned going to Best Buy instead they said “well at least let us update your network so you’ll have better service.” This update made it impossible for me to upgrade my phone anywhere else. All three employees assured me the network update would not change anything for me. They’re liars and will say anything to pad their own numbers.

It was a good experience to be in t mobile, I spend two hours to resolve my issue.. Mr.KY helped me out very patience for two hours.He helped me to get best deal, which saved me around $ 100/- per month....I should really appreciate him for the service...

Update: Waited on hold for over an hour and was hung up on before a customer service rep answered AGAIN today. Still no answers.Update 2: Called them AGAIN. Had an option to ask them to call back rather than waiting. Considering I have wasted about 4 hours on this so far this week and got hung up on twice I opted for that. Was on a business meeting when they called back. Stopped the meeting to respond since they have been impossoble to reach. Answered the phone and waited. Silence. Then the line dropped again. You can not make this stuff up. Worst. Experience. Ever.Update 3: Was told to call the store this morning to talk to a manager who could help since the custormer service line has been impossible to reach. Called them at 10 lile they asked. Manager was not in. Called at 12 and finally got someone who said to call back at 3 and the manager would be in. Left my phone number and name and why I was calling. They said he would call. He didnt. I called back at 6:45pm and they said the manager just left 👀... Wow... Literally the worst customer experience I have encountered at a business. Still out over $1300, no phones, no answers and no response from the store AND the general customer service lines. Insane.Crazy disappointed by my experience with T-Mobile so far. Became a customer on Saturday. Bought 2 new phones and switched service. The staff was nice enough but although myself and my husband were the only customers for the majority of our time, the switch took about 2 hours to complete due to a lot of mistakes made and system issues. The phones we purchased (spent around $1300 out of pocket in the store that day) were not available in store so we were promised next day delivery (Monday). Its now Thursday. No phones.. No calls... No word from T-mobile. The biggest issue for me is that when I called the store to find out the status of our order and to find out what was happening, I was told to call T-Mobile customer service. They gave no answers. Called customer service and waited for over an hour on hold only to be hung up on. STILL have been unable to get in contact with anyone to find out where our phones are? But they CERTAINLY got our money though. Called T-mobile again today andwait time was stated to be an hour and a half. I am waiting AGAIN.. If you are a professional who depends on efficient service and customer support then this may not be the company for you. I absolutely do not have several hours this week to navigate these ineffective systems of communication. So dissatisfied. This is insane.

I had really pleased experience there. No high sales pressure. Thank you Andres. BTW, parking is behind building then you go around building to store entrance first floor or you can park across. P.S. Just visit this place again and like always great customer service. Special thanks to Dimetrius for patience in helping me to figure out my options. Great job guys!

Great service, but price was actually higher than a competitor. I was surprised

Came in to upgrade my phone and change plans. I arrived at 8:30pm with the store packed and closing in 30 minutes. Kenneth was very quick to acknowledge us and assured me that he would be with us shortly. As he promised I was helped almost immediately. I kept him and his coworker Lexi almost 2 hrs passed closing time. Both were very patient and helpful. Thank you Kenneth for the excellent customer service.

Wish I could give these guys ZERO stars. Absolute scam artists. They told me I could join and get 2 free phones for a few weeks and then come back and get the new iPhone 11. They also sold me 2 unnecessary phone covers which I didnt want. And wsd told to feel comfortable because I could return them. So now not only do I have 2 phones I dont want I am also not able to return anything as promised. I traded in my 2 good iphones and that credit is not going be worth anything for the 2 phones I came in to get in the first place. Javier and Tim take responsibility for your false promises and make it right. Absolutely ridiculous.

Today I went to this t mobile and a guy named Tim was so very nice and helpful, he knew exactly what he was talking about & o would totally recommend him to all my friends . Thanks for the great experience

Lexi helped set up new service yesterday and she was a delight! I appreciated that she carefully explained all the plans and services, and patiently answered our questions. She provided exceptional customer service. Thank you, Lexi!

I was about to switch back to Verizon, but Melissa talked me out of it. She went above and beyond to make sure that I was satisfied with my service and made sure that I got exactly what I needed for my familys needs. Would definitely come back for any help needed. Come and see Melissa if you need help!

Friendly and helpful staff

All T-Mobile stores Ive visited have been knowledgeable and courteous. This store off Zinfandel south of HWY 50 is the best yet. Staff know the products and services offered by T-Mobile and are diligent in finding the best plan. This store is my first stop if I need face to face T-Mobile service.

Had an issue with my hotspot and they helped me, fantastic customer service. I may switch my voice plan also. UPDATE: I switched to T-Mobile. Compared Verizon and Sprint but the best deal is with T-Mobile. The manager Nick helped me. My wife got the phone she wanted and you cant beat unlimited. Best customer service ever.

Stopped by this T-Mobile last week. It was a bit of a wait but for good reason. The associates were going above and beyond with each customer. I was in NEED of a new phone. I left with a little more than I needed but no complaints. Pros: Associates Daniel and Ky Cons: It was a little warm in the store

Daniel needs to be recognized for his excellent customer service! He went above and beyond to help me with my phone after it crashed from T-mobiles Marshmallow or Nugget software update. He was never dismissive and took on the challenge without any hesitation. He helped in so many aspects to try to solve the problem even when there wasnt a fix. After the master reset, he was so thoughtful to make sure that if the problem wasnt resolved, I could always reach out to him to see what my next step would be. He has been tremendously helpful and Im so thankful he was there to help me with my phone!!

This is the first time Ive been to the T-Mobile store at this location, and Yoseph was incredibly helpful in helping me upgrade my phone today! Both employees (I didnt catch the girls name, Im sorry!) were lovely people.

This by far is one of the better T-Mobile stores Ive been to. Joseph and staff took good care of me. Kudos to you and your team. Excellent people, exceptional service. Thanks again.

Been with t mobile for 15 years I Never had to pay for a Sims card. They charge me 27$ wow. What a way to treat a long time custumer. Good job

Went into the store to resolve an issue with billing. I got nowhere with Customer Service after being on the phone for over 20 min. Nick M. researched, discovered and resolved my issue an I was out the door in literally less than 5 min. Nick, your a gem. Great job !!

Just upgraded to the iPhon8. Always a great experience with this store I’ve never had any issues. Kenneth is my number one go to associate. He always knows the answer I’m looking for and if he doesn’t he’s sure to find out for me quickly.

Zack and other staff members were amazing and provided excellent customer service! He was kind and helpful. I felt respected and valued. Great Job Zach!

Terrible service. I was being helped then was set aside for someone else. Then had to take my new phone home amd do the data transfers and sim card and set up myself. They were closing and did not have time to do it. But they helped the girl that came in.

My wife and I went in to upgrade her phone. We were helped by Kenneth who took great care of us. He helped my wife pick out a phone with a great camera and even pointed us to a nice Samsung rebate going on. Thanks Kenneth.

Melissa was amazing. She helped me acquire our business number after it was lost in a miscommunication.She fought tooth-and-nail to make sure I was satisfied and received the services that I was requestingIf I need another phone Ill drive clear across town just for the help they provided today five stars for sure

Zack and melissa are the friendliest staff members. Unlike most sales associates that I met, they dont try to force you to buy a plan. The most important thing I love about there service is they listen. I will definitely be coming back to this location:)

Javier and Manu were great at the capital village location. Switched from Verizon T-Mobile after 16yrs. Great customer service and they were thorough on explaining and breaking down each charge. Walked out paying nothing. Great job guys!👍👍

We came in on a black Friday to switch from AT&T to T-Mobile and had a lot of questions. We were trying to decide what plan/phones would work for our group. I have to say, Kalia, the associate manager is extremely patient and very helpful towards her customers. It was a very busy day and she took all the time that was required to serve us. She deserves a lot of recognition.

Just needed to add an authorized user to my account and the representative who helped me was extremely rude. He even went ahead and said “I hope this person helps pay for bill because it’s really late”. Showed to effort at all to help me and was extremity rude. I never had such horrible customer service before. His name was Kenneth and I’ll be making a call to his district manager.

Great customer service. Trevor was really helpful. He made everything as hassle free as possible. Definitely making this my regular T-Mobile store.

Went to the store 2/3/17 around 445 -5. Was greeted by Nadin. He is awesome! Helped me with all my service needs. Melissa assisted as well. You guys really lucked out with having those two team members. They are very informative, funny, and all around dedicated workers. I definitely will come back whenever I need assistance with my t mobile account. Thanks again Nadin and Melissa!

I was at the T-Mobile store and the guy did awesome job they help me transfer everything from old phone to new phone with a 5% battery . Thanks again Manu. Awesome guy. Zack was helpful also. Definitely recommend coming to this store

I went to T-Mobile Thursday afternoon and left feeling awesome! Big ups and 10s to Manu and The beautiful Yarely they are a wonderful team! They understand the meaning of true customer service and have great energy! They keep you laughing and smiling the whole process. Never a dull moment!I most definitely will be returning to get some more of there good energy and intelligent conversation. Keep up the good work guys I hope they promote you for your hard work!

Since buying a plan on January 9, 2018 I have been in this store 8 times. Each experience worse then the last. I bought a two device plan. I had to buy a new phone on line because T Mobile no longer had any of the model I wanted and couldnt get anymore. Yet it still remains on display. I gave my previous phone to a friend that is on my plan. The weekday manager and several of the store associates not only screwed up that phone but my friends straight talk phone. The Sunday manager was able to assist us but he could have saved time had he helped us on Sunday morning but we had to return Sunday afternoon and again on Monday. Still my new phone was not operating properly and my friend could only receive calls. I have also spent a total of 5 hours on their HELP line which was no help at all.Yesterday we went to T Mobile on Sunrise Blvd and Coloma Rd and it took a little over an hour for the manager to fix both phones, but needless to say we left happy. I cant use enough good superlatives for the managers and the store associate that assisted us.By the way I wouldnt give the Zinfandel store a star except that was the only way I could post my review.There were quite a few upset people in the Zinfandel store over my 8 visits. I sure hope they ended up at the Coloma Rd store.

I had a pleasant experience at this T-mobile location. Friendly and informed staff made my time here pass quickly. Shout out to Manu for his great customer service!

I had some issues that I been dealing with for few days now and lots of phone calls with customer service. I stopped by this evening and Zack was able to resolve it all. Made me feel like an important customer, sure will come back!!!! Thank you, Zack

Bought a new iPhone. Took it home and found out it was locked due to Fraud. I took it back and tried to refund and get a replacement, but they refused to. The assistant manager said, You have to go to a corporate store, they will replace it for you. If we do it we will take a hit. Im guessing thats bad for the store. It seems they care more about their store than their customers. They can replacement it, they just dont want to. Dont buy from here. Assistant manager Joe/Joseph is a LIAR saying he couldnt take it and exchange the phone. I called a corporate store on Howe Ave. And they confirm that the store have to give me an exchange because the phone was defective. I went back to the store and spoke to the manager Javier. Which he stated that the exchange should of been done for me and that I shouldnt have to go to a corporate store. He did the exchange and I walked out with a new working phone. JOE/JOSEPH IS A LIAR. LET HIM KNOW IF YOU GO THERE.

Great place! Melissa helped me straighten out a huge mess when I tried to upgrade to the Note 8 and she did a FANTASTIC job!!! Keep up the great work and thanks again!

The T-Mobile team rep I met during my short visit on 3/3/2018 was extremely courteous, professionally-driven and insightful. As a matter of fact, I was assured and received an excellent service that made my day! Thank you for making such a difference in my brief visit today. Gracias a dios!

I have been a t- mobile customer for around 7 yrs recently my SIM card was unable to be detected. So I went into this TMobile to try and get a new one. The girl who helped me was very immature and came to the counter still chewing her food. Then she was rude and try to charge me $27 for a new SIM card. I explained to her that at the time I did not have $27. I needed my phone to call my boss to get paid. She shrugged her shoulders and and looked at the door as to tell me to bad not my problem. I know for a fact they are aloud to replace a worn out SIM card. I will never go back to this t mobile

Had a great experience with Zack. He was So friendly and very knowledgeable about everything. Definitely will be coming to him anytime I come in.

Ky was so helpful tonight at T-Mobile. He was very patient as I asked many questions! If ever need great service ask for Ky!!

It was great I like it

Zach and Manu are awesome! Such great customer service! They took good care of me! I almost didnt come back to this location because of another sales associate Joe. Hes a complete asswhole and has no respect and totally lacks customer service. Fire him please.

The sales associates are very friendly and helpful. They made the process of switching phones easy and actually enjoyable because everyone is down to earth and easy to get along with. Especially the sales associates Zach, Yarely, and Kalia were the best! 5 star customer service!

The customer service here is wonderful, but there are oftentimes long lines and takes a while to get help because there are so many customers. But other than that, the workers are very friendly and helpful.

We had a positive wonderful experience with all three of the representatives at the store. Thank you for having a site nearby!!Thank you Manu, Tea and Zack, job well done!!

Awesome service from Kenneth and the whole team!!! Everyone here goes over and beyond for their customers. By far the best T-Mobile store!!!

My phone was having issues & Trevor fixed. Technical support couldnt even figure it out and told him to reset my phone. He didnt want to do that so he tried one other option & got it to work better than ever. Thank you Trevor!

Zack was a life saver. Great customer service. I love that he didnt try to up sale to me.

Very helpful... Manu and Zack were on it to insure I would be ready for my trip to Asia. Thanks guys!

Its fine, workers are helpful but man the pink lights everywhere.. I dont know how they handle them all day. Everything looked purple outside when I left .

After being told incorrect information at a different T-mobile store and then having trouble with the T-Mobile website and spending an hour with tech support, I went to Rancho Cordova and upgraded my phone in less 15 minute. Manu, the manger, was very knowledgeable about his products and got our problem solve fast. This is my new store.

Basically they need to change the times in the website, they closed at 6, and when I arrived they said they arent opened til 7 even though the website says differently.. bad business..

I want to very nice to place today T-Mobile. Manu and Clay were extremely helpful they helped me for 4 hours, with paying off my old device and setting up my new phone.Alzenia Rice

The employees were able to help me with a very difficult task. It took a few hours but they managed to do it. I am very happy with this store.

Yarely hooked us up!!! I expected to pay at least $100 today and she took care of us beyond expected. I really appreciate her customer service & friendly conversation.Mel was very helpful in getting our #tmobiletuesday deal!

Very pleased with the service here Darius was very helpful and informative! plus he is nice to look at lol

Brandon has been extremely helpful, knowledgeable, and personable.. Would recommend him without hesitation.

Great experience setting up my new phones. Zack was very helpful & patient - Great customer service!!!

Need to buy a replacement for my Bluetooth. Got the same kind. Very helpful.

I had a great experience at this location. joe was very helpful in assisting me getting a new phone.

The employees here are so awesome karla,DHelped me out the best service !highly recommend t-moible

On June 28th, we went to T-mobile to check out affordable and easy to use cell phones for me and my wife. We are seniors. As such, new technology is hard for us to grasp. After debating what to buy, whether or not to choose an Iphone or a Galaxy S9, we settles for an upgrade to an LG G7. The manager mentioned that the 28th was the last day for their Buy one, Get one free promotion. We didnt think twice! Yoseph, explained everything in detail, and the cost effectiveness of the LG G7s. He went on to explain about how to operate the device and answered any other questions we had at that time. We were impressed by his professionalism, he was very patient, respectful, and showed us his superb mastery of this product. Although we didnt learn everything, we know we will learn more about the device overtime. The following day, we went back to T-mobile to find the answers to more of our questions. Mykala, who helped us many times before with our LG G3s was there in the office. She transferred all the pictures from my wifes old phone to the new G7. It was unbelievably more than 3,000 pictures! Also, she taught us more about how to operate the devices. All those time she was courteous, respectful, understanding, efficient and injecting humor in between. She was very knowledgable about the product. Although she is relatively young, she showed us what customer service was all about! We could never be more thankful to her! We are very proud to command these two employees. They are both proud to work for T-mobile according to them. These two are assets for T-mobile and both exemplify the consummate customer service oriented employees. I strongly believe both are ready for bigger responsibilities! Happy Fourth and keep up the good work!

Closes at 8pm, please update to reflect actual timings and avoid inconvenience to customers.

Zack and Manu are very good and knowledgeable. They are very helpful and got my phone quickly.

Staffs here are friendly and helpful, especially the sales associate: Zack. Nice experience that deserves a five star!

Very helpful employees, even on a slow day lol

They had a Bogo deal going on the LG V10, but the corporate office had a poor rollout. The guys there worked tirelessly to get our phones upgraded, even though the proccess was unclear for them. The service was great, but took some time to get completed. I appreciate all of their hard work.

My phone broke. I need a phone! Ive enjoyed T-MOBILE for years, so went into the RC store for help. Manu tested my phone. It was definitely broken. Manu helped me explore all of my options--send old phone to shop for replacement, payoff lease, or buy new. I chose a new phone, paid in store, and I am back in business.New Hire Tea and Zach were working with customers alongside Manu. They were all courteous, and had a pleasant comaraderie while serving clients.As new customers entered the store, staff graciously greeted them and signed them onto the wait list.I was never rushed. I came in with smart questions and got smart answers; so that I could make the best phone choice for my immediate needs.The staff at this shop are swell!

Terrible guy in the store named Nadin. Luckily there was a very nice gentleman working and was very calm when this other guy sat and made him seem like he was doing his job wrong! Gave it 3 stars just because of yunes. If it wasnt for him it would be 1. Management you really need to get rid of that guy Nadin.

Had a Great experience with Darius and Zack at the tmobile trying to get a line set upWe recommend all people who need a better experiance with a fabulous telco company that overwhelms their customers with a satisfied relationship, to visited this store.....

I got the best help from Joe Maddox and Yarely Barajas. I walked into the store devastated about a phone that I didnt like and needed to return. They both helped me convert to a new cheaper plan with the best service and I got a new upgraded phone with service and my money back. Hey, I now have new Samsung S7!!! Im a very happy customer.

T-Mobile was so awesome and the service was fabulous. Darius was so helpful and made it super easy.

Seriously!! I have been to a few T-Mobile stores but never ever had a experience like this!! Mel was on point. I was looking at different options of upgrading my phone and man this girl nows her numbers; she broke down all the numbers for all the different iPhones didn’t rush one bit. I now everyone says this but I personally never had service like this. If I need a employee anytime soon I’m 100% stealing her :)

Kenneth deserves all five stars he kept me from leaving T Mobile!

The service was amazing!!!!! YARELY and KALIA & NADIN were so great.I totally recommend coming to the Rancho Cordova T Mobile store off zinfandel. They are all wonderful super friendly super helpful!!♡♡♡♡♡ Thank you so much, your new customer!!

So, in the last month I have spent more time in this store than I care to admit. Zac was the only one that helped me get it all figured out. Today he and Mel were so incredibly helpful with a warranty exchange for my phone.

My 76 year old Mom and some dude named Manu Simpson helped her out. He was patient and very attentive to her. She can be hard to understand but he took the time to help her. I went back today around 10am but he wasnt there. So i waited for my husband to get home from work and went back up there and met with him. And he went above and beyond the call of dutt and helped us with all of our needs. Ive been a tmobile customer for years and usually the employees are too busy or act like they dont know. My experience today showed its going to be a good year. I will recommend Manu to anyone looking for help with their needs.

I have had some horrible experience at some tmobile stores I switched to the rancho store. I had that note 7 nightmare Nick and Kalia were awesome. Kalia had to help the next time around with the recall. Let me tell u that was the worst experience ever. Kalia has help me with getting two new phones since then. The edge 7 screen kept coming off and she replaced it due to all the bubbles. Thank u so much Kalia and other team members at rancho tmobile.

I had the best customer service at this location. Thanks Tmobile! :)

Ky was very helpful and has great attitude. Did everything to fix the issue I had on my phone.

Great service and expert advice from Darius. got more than expected.Thanks

Dude they are so nice. I felt like I walked into a relative house or something

Always there to help. Nick the manager and all the employees are great. Know their stuff.

Joe is amazing and gave great service! very helpful.

The friendly staff Zach can give you the best service ever!

Great employeesThey try hard to fix and resolve issues.

Absolute worst experience. Employees flat out lied about jump program which is third party yet billed by t mobile. My note 4 hasnt worked correctly for over a year and we all know if you dont pay they send you to collections. My turn to take them to court. If you look at surveys T mobile ranks LAST..its Verizon, att, sprint and t mobile in that order..dont fall for their unlimited data plans as the service and my note is garbage, been with them for 2 years.

Really helpful. My account was set up quick thanks to Darius, Joe, Manu!!!Thanks For the Help!!!!

Mykala was very very helpful. Wish every employee was like her.

Zack and Manu did awesome sauce they are great reps!!

Reported two new iPhones stolen, had to visit corporate location to undo what the idiots at this location managed to do.

Zack is so professional and friendlyThanks a lot for helping us :)

Zack did an excellent job...he deserves a raise...

Great afternoon here with Zack, kind and patient guy, helped me a lot