Horrible customer service to pick up scripts. Very rude workers, very careless, always rushing doing there jobs so wrong.

To be more accurate, this Walgreens location in Randolph deserves a negative zero for rating. I am referring specifically to the pharmacy. Yesterday, this rude pharmacy technician just left me waiting during drive through service just because I asked if they could give me a couple of pills from my med prescription because they could not fill all of the prescription due to it being out of stock. I have had this done before and that is standard procedure. The pharmacist who is this Indian woman is always respectful continuously apologizes for the bad behavior and lack of professionalism of these service techs. I dont know why they continue to employ these unprofessional people who are consistently rude and dismissive of customers? I will find somewhere else to fill my prescription so I will have no need to go to that location for anything!

Told we could get flu shots without an appointment on two different occasions. Showed up to get one and sent away - told we needed an appointment!

If I could give negative stars, this place deserves negative five. Incompetent employees are working as supervisors. You dont get any assistance whatsoever. They are all and always rude, 24 hours a day.They also claim they do not have public restrooms! This place should not even have business license for this store.

Worst customer service EVER. I was charged 32 dollars for a prescription that normally costs a few dollars. I was told by CVS that my insurance required me to go to Walgreens. When I got to Walgreens, I asked the counter person, not once, but twice if she needed my insurance card. She said she didnt. When the price was high, I asked her why, she said the insurance only took off 14 dollars. So, I paid thinking there must be a problem with insurance. I went out to the car and called my insurance. They told me nothing was in the system from a Walgreens and I should go in and speak to them because something isnt right. There was nothing ran against my insurance in their system.When I asked the same counter person to confirm my insurance information was correct she rolled her eyes at me and immediately treated me like I was a problem. She involved the pharmacist, who didnt say a word to me. When she (counter person) put in the CORRECT information this time, my prescription was rejected because my insurance wants me on a 90 day prescription, which she showed me on the printout. Which she would have known and informed me about had she run the insurance card the first time.When I asked if I could return the medication, she said I couldnt because I walked out the door with it (which yes, I did, but only because she misrepresented the truth and DIDNT confirm my insurance information in the first place). I walked away but before leaving realized they didnt give me my original receipt back.I asked the pharmacist if she was the pharmacist in charge, she said that was Emily. She (first pharmacist) then mocked me right in front of me by laughing at the fact that I asked for the pharmacist in charge.Then, Emily, who was more useless than her counterparts, came to the counter. I asked why I wasnt told in the first place about the rejection, she said they dont tell everyone, and then just started reciting corporate policy and federal law to me.This is the ABSOLUTE last time Ill ever step foot in this Walgreens ever again.I filed a grievance with my insurance company and Im filing a complaint with the Better Business Bureau.This whole situation could have been avoided if the initial person cared enough to input my correct insurance information in the system and then was transparent enough to tell me it was rejected and I needed to have my doctor send over a 90 day prescription. Not overcharge me, roll her eyes when I questioned it, then have a pharmacist laugh at me for asking for someone in charge, and then that person just spout off company policy. Theres a thing called customer service and this place, doesnt know what that is.

Absolutely garbage customer service is awful they will have you waitin on the phone for hours and then hang up on you for no reason

Horrible customer service, especially from the pharmacy. I am looking for a new place to fill my prescriptions, they dont deserve my business!

Horrible customer service.I just left this location after picking up pictures. First, the photo kiosk had one representative who was by herself and in training according to her. She quickly found someone to assist me by the name of Kareem who located my photos and rang me. I went through the photos at the counter after paying to make sure everything was the way I expected only to find 5 of the 12 had heads “cut off”. I approached Kareem again asking for reprints, he acknowledged the problem and pointed me to the photo booth and walked away. I tried to start the process but there were no cables to plug the phone and when I tried to find help, Kareem had disappeared and the kiosk was completely unmanned. I waited for 5 minutes and ended up leaving. It’s important to mention that throughout this entire experience I had my 2 year old baby sleeping on my arm. I will not be coming back to this location and I can’t stress enough how bad the customer service was.

They have everything organized and always have stock, also the pictures are always on time even before time

Waited in the drive thru pharmacy for AN HOUR. They didnt even have my script ready which should have been done 3 hours ago. They kept taking people in the physical store over everyone in the drive thru and use the excuse that there are only 2 people working. If thats how they run this store it shouldnt be in business. STAFF YOUR STORE.

This is my first review. I have been a customer of Walgreens 21 years. The dates and complaining made during our flu crisis are shameful. Zero star complainer is just bored. VRU complaint if your speaking for anyone, (who are they? ), Maybe your anyones should not talk at the same time. Humor. Review the VRU service. Hiring more help ? Raise prices? To answer your anyones and everyones calls? Look at long lines as proof many anyones choose Walgreens. Also offered a chance to work on patience and mindfulness.Afra your review claimed you know exactly what items are doubled. Please list them or it seems like a favored store promote. Missy reviewed stop&shop prices as outrageous. I concur.I do not understand why the spent time online cannot be positive.Ok so everyone who disliked waiting could pitch in to pay Walgreens new hires and help directing calls with a positive attitude replacing the VRU from home. Free.Walgreens in Randolph Massachusetts please know I am very grateful for your efforts in serving my family,friends and community to the best of your ability. I have always been treated with respect and will buy your doubled items if Afra truly has the exact list.We are humans with the ability to solve any problem. Stop dwelling. More time finding solutions and save the world. Not humor.Hugs to the responsible hopefuls!Thank you kindly all.

Where’s the zero star option cause that’s what they deserve

Horrible vru system that cannot understand anyone and has zero option to switch to number directed departments. Hung up on hubby when he finally got to the pharmacy. I really hate voice activated systems and they should never be used.

If you dont mind waiting 2 hours hours in line this is your store

Exactly the same products as stop & shop or walmart, but the prices are doubled! Everything is good except for the prices.

My One stop Shop at any Hr. Good Stuff!

Friendly staff, ready and willing to assist, but pharmacy department very slow, and it’s very apparent that it’s under staffed. Waited 20 min in drive thru with only 2 cars ahead of me. Left due to lunch break and there were still 2 cars ahead of me. Need to staff up to keep up with the demands.

One of the most understaffed and busiest locations Ive visited. Theres like 1-2 people working the pharmacy while theres a mile long line inside and outside. The staff that are actually working are probably over worked as well. Get your act together, and hire some people who work.

I bought gallon of milk late at night went home to find out it was expired 4-days ago. an expired dairy product still on sale for four days! disappointing. I give one star for cleanliness and friendly cashier.

1 slow pharmacy tech for 7 people in line and cars that go out to the street. I may need to go with CVS.

The lack of customer concern at this establishment is atrocious. The pharmacy is the worst of it all. If you walk in to drop off/pick up a script you are in for a rude awakening.... even if you are standing there they will take the drive through first... even though you walked over first. It takes 2 employees to input a script apparantly, so no one is even attending to the next customer. This is a pharmacy you come to if you want to pass away from waiting so long to be attended to. I spoke to the manager of the store, a blonde woman, who acted like she could care less and just gave an excuse of their merger making them short staffed. This is not the customers issue and if the pharmacy has such a lack of help then managers and the pharmacist themselves should jump in. Someone could die just waiting for them with the amount of time it takes... a secret shopper from corporate should go in there and see the chaos. Its sickening. This particular Walgreens has downgraded my opinion about this company as a whole. This is a complaint I have made severally about this particular location and nothing has been done. Clearly walgreens doesnt really care about the health of their customers.

The main male pharmacist is great and they Have good products for woman like my makeup

Great location and a 24 pharmacy, but it can get busy with long wait times at checkout.

Horrible Pharmacy what they put me thru should be illegal! Read it in the Boston Globe!

Great store really clean and well stocked

Must be the most understaffed pharmacy in the state. Just waited 30 minutes on hold only to be disconnected. Hire more staff Walgreens

The wait at the pharmacy is always very long

Great experience, staff is always friendly!!

Waited over 20 minutes sitting in the drive thru. This pharmacey cannot keep up with the orders they receive! Horrible!!

To me it seems like they run out sale items fast

Nice location.