Slow like hell..my medication was not ready for pickup in 4 hours where wallgreens 30 mins will be ready. If there is a negative star I would give it to cvs randolph

I found the woman behind the counter to be very rude as I watched her deal with a delivery person. Customer Service is definitely not her area of expertise.

The pharmacy is absolutely horrible. No one should have to wait 3+ hours for a simple prescription!

I would rate the pharmacy on efficiency but the employees at the retail side is just beyond horrible. I don’t believe any data capture would indicate the rudeness and quality interactions, or demeanor. I tend to just go in to get my prescription and run out. This is a huge loss for cvs where Iam inclined to purchase more things but the customer service at randolph ma location is so bad and rude. I got into cvs stress and leave more stressed out by the service from manager to employee. Even asking a simple question as going into the bathroom, they are too busy talking to other cvs managers about bias racial conversations that is so unprofessional. Try to visit other locations because this location is just horrible.

So the store is fine and always great sales, so Im in line waiting to pay n obviously use my coupons and the two women before me got shut down on using any of theirs yet older cashier didnt even try. So my turn n I already knew she was going to try me n of course she did, said my coupons were from diff accounts YET SHE WATCHED ME PRINT THEM FROM THEIR MACHINE, AND COMMENTED CUZ IT WAS 10FT no lie, so she tried to hustle/bully me and said I can wait for manager n I did. Awesome younger girl, she rang order in 1sec flat and my coupons ALL scanned no issues, the other lady didnt even try jus said I couldnt use them. The older cashier says they wouldnt scan? I said thats a lie you didnt even try, she then proceeded to argue w me, but I shut her down, the nice manager asks if I want to join the carepass program and extensively and informatively explains the program and I joined, funny I waited in line n not once did I hear the bully cashier ask anyone she shut down about this program. Needless to say, CVS your younger female manager w glasses is an asset to your company and she is what will bring me back to your store again, this woman is great and very good w customers. I left smiling and it was because of her, and she sold me on that program, so I ended up spending more money in the long run after she corrected the problem, this woman deserves a raise, great job. Thanks again.

The pharmacy is something else. They fill things when I ask them not to, don’t when I do, lost my insurance information multiple times without contacting me, don’t contact me if there’s an issue with my prescription, and best of all, filed one of my prescriptions under another name and told me multiple times my doctor never phoned it in.

This is an pretty middle of the road CVS location. It gets a lot of foot traffic due to being located on Randolphs busy Main Street. The photo machine is often down. Despite this, the customer service is decent and the staff appear to care about customers, so I am giving them three stars for that.

Donna was so helpful when I called

Dont go to drive thru. Waited 25 minutes and then had to go insid . 2 people behind me were behind me in car line and had to go inI didnt buy the act of not noticing that I was out there etc...poor poor customer service

Always had great experiences here. The staff is friendly & greet me when i walk in which never happens anymore other places.... Im thankful they are still open 24/7 as all the other locations open 24 hours shut down the pharmacy at a certain time which defeats the reasons most people need a 24 hour CVS. I appreciate they still offer this service & every single time ive had an experience here its been a positive one which is something i can not say for a certain CVS in Brockton. I think if people saw how poorly some CVS/& other pharmacies treated customers they would understand that in comparison this location gets an A+ but even based on its own merit, its a good place to get great customer service. The store is clean & its in a relatively safe location. I think the store & pharmacy staff should be commended for their excellent efforts to ensure customer satisfaction & care. Good job Randolph CVS staff. I think too many complain about poor service yet when they receive good or excellent service they forget to give credit to those that do their job. Everyone who does a job well done deserves to be recognized so Im going to start leaving positive reviews for those that deserve it. My 2019 goal to appreciate those people & places that make life a little easier. Youre my first review for 2019. Thank you for many years of great service! Hope more people remember to leave a review with their experiences. 😊

They don’t develop disposable camera film anymore which was kind of confusing since they’re the ones that sold it to me. It’s not the employees fault but they should definitely bring it back if they’re going to continue to sell the cameras to people.

With there APP the savings are unbelievable on top that cashier are helpful

Horrible pharmacy staff that gave my personal medical information to a complete stranger at the counter with no consent. I reported them to the state for this violation. Never going there again.

This CVS pharmacy provides the worst customer service ever