My parents asked that I write a review for them because they had outstanding service this week. My dads power steering went out while they were on a road trip moving my sister into school in the U.P. of Michigan and then going to visit family in Red Wing. They tried mechanics in Gaylord and Houghton in Michigan, as well as Duluth and no one would even look at the car for 2 weeks. My mom called House Ford when they got to Red Wing, and John got them in to look at the car that day. They got the part it needed Wednesday and had the car back to my parents that same day. Thank you for helping them so quickly and for the wonderful customer service!

I did not purchase my vehicle from here, but was told I needed to go to Ford dealership so they could read the codes my car was putting out. Got there towards the end of the day on a Friday and could already tell the service guy was annoyed. They took my car for 30 minutes. Never came and let me know what was wrong with it, and then charged me nearly $200. Told me they replaced a passenger seat sensor, which had nothing to do with the lights that were on. And they shut the dash lights off. I made it 2 miles down the road and everything came back on. Service guy sent me a message next day asking about my service. I let him know that nothing was fixed. He has yet to ever respond!

I have never had such a poor Customer Service Experience. When I made an appointment earlier in the week it was set up for 11:30(their appt person indicated that was a appointment slot-I didn’t just “POP” in)my assumption was my car would be looked at within a reasonable amount of time ….even a few minutes is expected in my opinion. The Service Person immediately told me that the Technicians go to lunch for 12-1. I’m thinking ……,”ok………why are you telling me this?”…Well I found out why….I got a diagnosis on a simple brake repair….at 1:30!!!!! ……It gets better…$500. The vehicle has 15,000 miles on it. I understand that brakes aren’t on a typical warranty, but 15,000 miles????? AFTER getting my son on the phone with them(FORD Mechanic/Manager in Hawaii) it was decided (he asked to speak to someone higher up) that they would contact Ford Main Office. So I go sit down awaiting response….1.5 hours later, I walk out and say ”I’m leaving”…the service tech….THEN DECIDED to see if he had heard back via email from FORD. 🤨. Then I realize they have to put the vehicle back together again. So I go back and sit down. Then I’m driving out of the lot and realize OMG this is almost undriveable!!!!! When I drove in, the vehicle had a sound when applying the brakes…now we have a horrendous scary noise all the time.I would not recommend this dealership. I tried 3 different avenues to Follow up after leaving there that day (after being reassured I would hear from them) DON’T DO IT.

Kyle and the staff were great. I found an excellent vehicle that I really like and the service was outstanding and professional.

I have always had a good experience here. Ive bought my last 3 vehicles here and I always felt that I got a good trade in value and a fair price on every vehicle I purchased! They have awesome staff. Highly recommend 👌

Had a good buying experience, however, now I need to get a hold of the finance manager and it’s been a week with no returned phone calls. Dealing with a time sensitive issue and I can’t get a phone call back or get through to him when I try calling. Thanks for nothing

We were very satisfied with the purchase of our new Dodge Ram! Excellent customer service from Mitch & Jessica!

I was very happy with my visit today. I unexpectedly had a dead battery. Its a tough one to reach in my Escape. They were able to get me in immediately and get a new battery in and get me back on the road. Tim in the service department was Awesome!!

They were very helpful and not pushy. All my questions were answered And they gave me a great price on my old car!

Outstanding employees and management that go above others to help you get what you want. Both sales and service are amongst the best.

Flip was very easy to work with and I love my new Ranger

Justin in service is the sole reason we decided to purchase our 2020 Ram from here. He is absolutely amazing and takes great care of us. We continue to keep our trucks serviced here because of the attentiveness and attention to detail he has on our fleet.

Flip and the team were great to work with. Very easy going, no pressure sales team. Fun, laid back conversation and very easy to work with. Highly recommend and enjoyable experience.

Great place to do business. prompt, professional and they go beyond the customers expectations every single time. Highly recommended.

Bought a Jeep Wrangler from the House dealership. Our Salesperson, Kati J was knowledgeable and truly excited about the product and made the experience fun. The Sales Manager and Finance Manager stayed after hours to be sure that we were treated fairly and not rushed through the process. One of the best car buying experiences ever.

This was my first experience buying a new car. It has taken many years for me to find a vehicle I enjoyed enough to want to buy new.Josh Back and John Goeman is whom sold me on your dealership.Thank you Josh and John! I will be recommending House to family and friends just because of you!

5 STARS! Ask for Jackie, she is great to work with and has a no pressure approach! Jessica makes you feel at home and made buying a vehicle fun!

Ethan Cyr took great care of us when we were super frustrated with another dealer. He helped us find the truck we wanted and we were able to take delivery on it within days. Management was great and we’ve started getting our Jeep services there, too. Great people, excellent service.

I want to give John a shout out here in the Service Department. They did so much trouble shooting with our Explorer. Everyone was so friendly. In all the years I have owned vehicles, I must say this service visit was by far one of the best experiences Ive had. Thank you so much for all you did for us.

I have never worked with a more unprofessional salesperson through any other dealership than Char. Absolutely ridiculous.

Great service and very patient employees!!

The service is okay you really have to push and pull to get things done. If you have warranty work youre going to have to be patient. The diesel mechanic is excellent its his support service people that fail. Double check your billing it seems like twice now they have made some errors that could have been costly. But good when you point this out to them you do have to babysit them but their work is good once you push through it.

Great service. Nice turn around time. I came in knowing what i needed so my time there was well spent. My salesman was very personable. Overall experience was great.

I was traveling through Minnesota for work last week and ran into some trouble with my brakes. It was late in the day and Geoff Bruce, Sales and Leasing Associate, checked with the Service Advisor, John Goeman to see if there were any mechanics still available. Unfortunately there were not and I decided to check with another Ford dealer near the hotel I’d be staying at over an hour away. That Ford dealer would not be able to get me on the schedule until the following afternoon. I also tried a brake shop in town but their mechanics were also gone for the day. I went back in House Ford and asked if they could get me on the schedule for the following morning and if they had a car I could rent. They do not rent cars out of that facility and didn’t have any loaners available. Geoff was able to get me a car to use and I was on my way to my final destination. I received a phone call from John first thing in the morning with an estimate and they were able to begin working on my vehicle right away. I received regular updates throughout the day. The car was finished in time for me to make my journey home on schedule and I didn’t miss any of my customer appointments. This was one of the best customer service experiences I’ve had to date and Geoff went above and beyond when it wasn’t even a sales or lease related issue. I definitely recommend House Ford and specifically Geoff Bruce and John Goeman, thank you again!!Jennifer Riordan

I have purchased a few vehicles from here, and everytime they have been great.shout out to aria and mathew for my most recent purchase couple weeks ago. Awesome pricing and great people. I also get my vehicles and some of my employers vehicles serviced here and and the service department does a great job.

Had a great experience today. Had been there many yrs before n never wanted to go back. I did n was impressed.

Super friendly and helpful salespeople!!!Fast, efficient and knowledgeable!!Definitely recommend!!- Tracey

Top notch service at all levels every time were there. Service writers and mechanics are as good as the best!

Always great and speedy service when I have gone in and gotten my recalls taken care of. A++

Great people to help get you into that future vehicle, thanks much

I have bought nearly 20 vehicles from Red Wing Ford over the past 4 years. Both the purchase process and service afterwards has been excellent!Unfortunately last month Red Wing Ford was sold and they changed managers. I can say for a fact that was a BIG BIG MISTAKE. Tim Ciccarelli was the reason for the success of that dealership over the past 7 years. With Tim it was service above and beyond!No loaners now......you get to rent them! My business is in Eagan so much for the free pickup and deliver when service was needed. Try the website....obviously they have changed that as well but not even a re-direct from the old one to take you to the new one!! I am going to miss Red Wing Ford but I dont think anyone in management there will even have a clue that I and a lot of other loyal customer have taken our business elsewhere.

Very friendly and helpful

I love this place...friendly staff members!

Good friendly

The entire staff starting with Flip, my salesman, Josh the Finance Manager, Jessica the General Manager as well as owner Jason House all played a part in helping to solidify my purchase from NJ of my dream Shelby GT350. THANK YOU!!!

I have to give a star it should be ZERO Do not buy from this place.we drove over 2 hrs one way to buy a Jeep they had when we got there we found the information was all wrong on the jeep no high tech radio and a few other things,negotiating a few extras fell flat so we decided to buy anyway went through all the paper work on who we are and then the price paper work comes and the price is 1500.00 over I told him this must be a typo he said no then I showed him his E mail he was dumb founded,takes my phone to the manager and came back and said that was the price 1500.00 the E mail price not even an apology over 4 hr round trip for nothing very poorly ran business

Ethan Cyr made the experience enjoyable and easy.

Great

They seemed helpful.

Seemed to be good service and accommodating

Always good service.

Great customer service.

Great place to buy a vehicle!!

Right on time with what I was told

Amazing service department.

Wonderful people.

Great people!

Nice selection

In and out in an hour

Purchased a new Jeep.

Very helpful

Great dealership