user
Toyota of Redlands
921 New York St, Redlands, CA 92374, United States
Appearance
Toyota of Redlands
Comments
Pi
Review №1

David Slauter assisted me in getting us into a new vehicle. Made the process smooth and easy. Great communication and offered options when we hit a roadblock. Very patient and flexible. I highly recommend Toyota Redlands, and see David, hell take good care of you!!!

Da
Review №2

Great service, Brandon our sales rep did an excellent job getting everything we needed put together. Lease trade in new unit pickup took less then 1 1/2 hours. Very happy with the level of service.

ad
Review №3

09-08-2021today I called to request a price for a maintenance issue this dreadful and poorly built car is facing, only to be placed on hold and then transfer to an advisor voicemail. I left a message to three hours ago actually more like four hours ago and I still havent heard back from these service advice person. I am so very sorry I purchase this gremlin of a car.I had on a Honda previously and that car has taken all the pain that I have put that car through and still running strong. So I thought that Japanese engineering from Toyota will at least match the quality of Honda. Oh boy, was I ever wrong. And to make things worse, the dealership has a really bad customer service. I wonder if Im gonna get a call back at all.if you want my advice about buying a Toyota car from this dealership or any other, go buy yourself a Yugo! Save yourself the aggravation of dealing with such atrocious car experience.

Ja
Review №4

Great service although a little pricey. Thank goodness they have a credit card that allows 6 months same as cash. One very helpful employee at customer care out front, Danny, has always greeted me with a big smile of braces, and opened my door, helped me order parts and installed my new rubber thing on top of my Prius V hatchback and my new headlight high beam lights. I love my Prius. Also I love.that it is very easily accessible and convenient location. Shuttle drivers are very nice and drive so safe. Especially after they detailed it. Thank you Toyota of Redlands.

Mi
Review №5

Had a great experience buying a new car at this location. Previously my wife and I bought our last three new cars at valley hi toyota in victorville. But there were no new car inventory for us to look at or purchase. Internet salesperson James at Redlands Toyota went above and beyond in customer service. He was helpful, pleasant, and very personable. He went out of his way to send pictures of the Camry we were interested in. So my wife and I drove down to check it out. It was well worth the drive. Drove home in our new Camry that night.

Ma
Review №6

Second time I have purchased a vehicle here and my latest experience was even better than the first. Left with the car I wanted after weeks of searching and having Tamer keeping an eye out and updating me with inventory. He worked with me to get my to the payments and out the door price I wanted. Also, working with Pablo over in financing is always a dream. He is always quick, efficient, kind, and just a pleasure to be around. Couldn’t be happier with my purchase.

M
Review №7

Total ripoff in the parts department. I usually order my parts online but sometimes you need them quickly and have to do the local dealer walk of shame. I asked for spark plugs which have an MSRP of $2.22 and they wanted $4.07. I was able to get them at Toyota of San Bernardino for $1.69. I know its not a huge difference but its the principle that they think they can rip people off like that. Thanks, but no thanks.

J
Review №8

I went here to trade in my 2013 Camry and all though the process was a bit suspenseful and a bit stressful. Internet Manager Tad went above and beyond to help get my deal for the 2015 Toyota Avalon I wanted done.Not only did Tad help get the numbers to where I was comfortable with them financially but he even helped me move the stuff from the Camry to the trunk of the Avalon. Tad even helped me remove the seat covers I installed from the Camry so I could keep them.If you want a great experience I suggest asking for Tad he wont disappoint you at all.Thanks again Tad.

De
Review №9

Toyota of Redlands was a seamless fabulous experience. The staff was super friendly, professional, and knowledgeable. The dealership has a great atmosphere and Tad was very professional and did a great job of explaining the trucks features. Rosie and Ray were friendly, efficient, and speedy with the paperwork. Paul and Zach were welcoming and really made the experience fun. This was the best car buying experience I have ever had. Thank you Toyota of Redlands.

gr
Review №10

In search of a ‘first car’ for my 16 yr old daughter, I had the awesome pleasure to work with Craig Johnson, who made my purchasing experience the absolute best. Even though inventory at most dealerships is limited these days, (and the quality of the used vehicles IMHO is sub par) he directed me to a low mileage 2019 CH-R (certified, of course!) that was meticulously maintained. Craig short-handed the buying process as he immediately honed in on my buying objectives and secured the best deal for me, within 15 minutes. My time with Ray in finance was a breeze and to wrap, Craig had my car detailed and prep for drive-off. Toyota of Redlands made this daunting task an effortless ‘labor of love - and impressed a forever fan!

ch
Review №11

One of the best car buying experience I have had. Friendly staff, not pushy, they work with you on what you need. Ben W. Was great and helped every step of the way. My family will definitely be coming back.

Da
Review №12

Julio represented Toyota very professionally and was able to get financing and all the tedious stuff done from work while on break he made it so easy. My credit history is challenging to say the least but Julio and Toyota didn’t make me feel less than and helped me every step of the way.

Ki
Review №13

The sales team member David went above and beyond. Was very empathetic to my needs did not pressure me or harass me like normal salesmen. I was able to take me time and get honest advice. I’m driving home in my new car.

Ka
Review №14

I had Alex Ruiz as my customer service rep and he was great. He was very friendly and walked me through everything being done at the beginning and the end. I will ask for him again next time I take my Corolla in for service. Thanks Alex!!

Ma
Review №15

Very helpful staff and they get the job done quickly

Ka
Review №16

Honest, calming, and amazing sales from Gabriel Robles. Thank you so much. Highly recommend!

Vi
Review №17

I bought a Supra here, Oscar helped me so much in a really short time, I was surprised. He basically did everything so fast and to my liking. The other Toyota places I went to made it so hard to actually buy a car but Oscar and the other staffs here are so friendly and nice.

Le
Review №18

Thank you to Ben Wylie and Gil in finance that made sure our trade in was smooth and quick. We traded in my truck and walked out with a new Toyota camry. The best part is, they dont treat you like another number walking through the door. They listen to the details of what you need and get it done. Ill always use their business with any future buys.

An
Review №19

Our Sales representative was Javier who was beyond amazing. Answered every question we sat for a few hours but the time flew by. Never felt hassled or pressured into anything. From previous experience at other dealerships this was the first one we felt at home and had a human connection with Javier. My husband and I are excited going into our journey of buying our first car together.

Br
Review №20

Honestly i love this experience, will definitely buy another car from them, sale and financial workers was friendly and helpful. Also to the awesome financial guy #doge coin to the moon!!!!

Je
Review №21

We could not have asked for a better sales experience. Our salesperson, James was extremely knowledgeable and professional. We are happy we decided to purchase at Toyota of Redlands.

Sa
Review №22

Awesome customer service from beginning to end. Got the perfect car! Neil had patience and understanding for our needs. Will send our family and friends over to see him at Toyota of Redlands when they need a car. You will not be disappointed!

De
Review №23

One of the best experiences I’ve had purchasing a vehicle. Our salesman, Craig J. was amazing! Walked out with a better deal than I expected to receive. They really worked with us to get us the best possible price with an outstanding apr. So happy with entire process. Highly recommended.

Kr
Review №24

I LOVE MY CAR! Gabriel in sales provided great customer service in that I had to buy my car over a period of a couple days due to my hectic work schedule and situation. He was in constant communication with me and even stayed late to get all the papers signed when I got off so I could drive home my new Camry. He worked with me to get an affordable payment and I am very happy with my purchase. Im hoping to go back for my boyfriend to get his new car there as well later on.

El
Review №25

Great service they were really kind and took the time to explain everything got my sister her first car and excited to get to driving with her behind the wheel!

S
Review №26

I usually take my car to the dealer because I want the jobs done and done right. Heather Montero was my advisor and she rocked. She was super sweet and awesome!

We
Review №27

We had the best experience I have ever had at a dealership. Javier was a fantastic sales rep. Very kind and pushy which made it a great experience. I would recommend Toyota of Redlands to anyone! This was my first time buying a car. Thanks Toyota for my beautiful Tacoma!!

Br
Review №28

There are dealers and then there are dealers that actually care about customer. THIS dealer cares about their customers. A simple phone call to them and I was all set. When I came in I was created by name and the vehicle was already pulled up and ready to be driven. I HIGHLY recommend them!

al
Review №29

I took my car in to get the interior detailed after a year and a half since the pandemic hit. They did an exceptional job sincerely impress with how clean and new my car looks now🥰They got every stain and shined every detail in my vehicle mind you I have a 9 year old and a 4year old.Amazing job truly satisfied.

He
Review №30

The sales person was courteous very polite and pleasant to work with as well as the financial representative . timeframe was less than expected and the whole process was done much much sooner.thank you .the purchase was for my son, next is mine. 👍

As
Review №31

Tony and Patrick are seasoned at the dealership and have maintained excellent customer service for my mother and I for over 3 decades! Good hearted leaders with fair business ethics, the best deals, who accommodate my unique family needs with a member with special needs. We are blessed to have this care and the quality Toyota product. Our vehicles are running strong, 10 years plus! Blessings

Ti
Review №32

Thank you so much Chris Ortiz for everything you did for my fiancé and I on 7/8/2021. I not only upgraded my car to a 2021 Toyota Camry Hybrid but drove away in it the same day! HIGHLY RECOMMEND asking for Mr. Ortiz if you’re looking into a new or used car.

Te
Review №33

Firs time there and was good..

Ay
Review №34

Cesar was extremely helpful! Front the moment we arrived to Toyota of Redlands he was able answer any questions we had wholeheartedly. He made the process feel so easy and didn’t make me feel rushed to make a decision. In the end, I went home with the exact car I wanted. Thank you for making my first car purchase experience be a positive one!

An
Review №35

The service is top notch. Gabriel Robles took care of all my lease trade in hassle free and was very pleasant to work with.

Ja
Review №36

Great Friendly Service...Great Personnel...Great Deals. Ask for Mr. ALEX ACOSTA 😉

Da
Review №37

Today I had the pleasure of being assisted by the service writer Mario Bloomfield for my Rav4 maintenance. Great guy! Very nice very professional, he made sure that I was taken care of. Great job by the team at Toyota of Redlands, I had an appointment and we were in and out of their in an hour and well taken care of. I would definitely recommend Mario and Toyota of Redlands to anyone and everyone out there!

Do
Review №38

The guys here are amazing!! First time buyer here and I just want to say Neil and Dallas made my experience so easy devin was also great. Thanks guys your the best!

Ja
Review №39

We needed a new vehicle thanks to ours trying to kiss the back tires of a big truck. Needless to say the truck wasn’t interested and our car was crushed... so I sent my better half to check a few options so we could finalize our replacement family member. Chris Ortiz met my wife and her dad, treated them fantastic and help her find her new love!!! Truly an amazing experience and more than fair on price during the crazy time we live in!!! Thank you for helping my family!!

Se
Review №40

Vasilios Arabatzis is a top notch member of the service team. He is polite, professional, friendly, and great at what he does.

Ma
Review №41

Had a great experience with Patrick and Vasi A1 customer service

E
Review №42

Best customer service I ever had at a car dealership and they treat you like family! I highly recommend this place for anyone looking for a nice car that comes the treatment of FAMILY! Thank you Toyota of Redlands

Ja
Review №43

It was a wonderful experience, our sales rep ben is absolutely wonderful everyone was very professional we would definitely recommend Redlands of Toyota to everyone we talk to

Je
Review №44

I’ve purchased 2 vehicles from Toyota of Redlands, and both times the experience has been nothing short of exceptional. They truly care about the community and taking care of their customers every step of the way. One individual in particular, Dallas, has been a pleasure to work with and has gone the extra mile to ensure our buying experience was effortless and enjoyable. I can’t recommend this dealership enough. Thank you TofR!

Sa
Review №45

Just bought my gorgeous ruby pearl rav4 xle!! And I have to say I’m in love! I have to say Myron and David were 10/10 on everything they covered all the bases and made sure I got everything I wanted and the attitude they made me feel like family truly !! Im so grateful thanks Toyota of Redlands will be back for the next generation!

Ch
Review №46

Poor performance in service department. Multiple times I’ve been misquoted parts at a higher price. Upsold on service EVERYTIME! Caught my service advisor backpedaling when I called him out….. AND DO THEY EVER ANSWER THEIR PHONES?!?!?!?!

Je
Review №47

Great customer service!!I love my Rav4 2020

mi
Review №48

This dealership is absolutely amazing. Just purchased my second vehicle here and Benjiman was the sales rep assisting me. His customer service from start to finish was courteous and professional. If your looking for a vehicle and want good customer service, ask for Benjamin.

Be
Review №49

It is always a pleasure working with Tony and the service crew.

Ch
Review №50

This is the only Toyota dealership I take my car to for maintenance. I drive here from Moreno Valley the last 3-4 times my car needed maintenance. The service is unparalleled. The location is beautiful and the people are awesome. The previous instances I was here I really enjoyed their cool and cozy waiting room. There are comfy couches, outlets, food and drink, and anything you need for a comfortable and convenient waiting period. This last time I took my car in without an appointment because my tire had ran over a lug and needed replacement. Tony Conley was the person who helped me out and he was commendable and made the visit very pleasant and prompt.

Li
Review №51

I had the best experience at Toyota Redlands!! Craig Johnson was the salesman that helped me throughout the whole process of the purchase of my car. He’s amazing!! I’m loving my car, they have the best deals and they make sure you get what you want.

da
Review №52

Great people friendly. Professional service Thank you

Na
Review №53

David slauter HELPED A LOT. We appreciate his help so much. He heard us out. I got my dream car for an amazing price. Thank you!!

Na
Review №54

Came in to see a car. Patrick Weidhase helped me and was great! Got me a great deal and got me all the answers to all my questions!!! If you need a vehicle see him!

Mi
Review №55

Their staff is friendly and helpful! Ben was our sales person and explained everything, even knew about all of the features in my new car! Dealership was very clean and sanitized frequently. This is our third time returning to this dealership and they never disappoint!

Ch
Review №56

Salesman Benji is the best! Toyota of Redlands went above and beyond for me! Hurry in...you wont be disappointed!

Ti
Review №57

Over a very good Experience my salesman James was a real gentleman I would recommend this place for your new car purchase.

Mi
Review №58

Redlands Toyota did an amazing job for me yesterday. They took me in on time, got me out in less than a hour, and they were busy, and the Service Advisor, Tanner, was so nice and knowledgeable!! Plus, he treated me with legitimate respect, always kept me updated, and made feel like I was the only one there. Take your Toyota here!! You’ll be glad you did. Ask for Tanner.

Mi
Review №59

Mynor helped up thru our purchase and it was seamless! He and the finance department were very helpful, saved us money and we’re very friendly. Our family has pitched from Redlands Toyota since they moved to their location on net york street. Thanks for a great experience!

Er
Review №60

Mario Bloomfiel Service Advisor was very Helpful. This Frist Time here at Redland Toyota. I Recommend coming asking for Mario.

Er
Review №61

Redlands New York ave. There is a showroom, a service and a car park with a large area on it. I stopped by to get information, but no one was interested so I left.

em
Review №62

Took my new Camry for maintenance oh my gosh it took them two hours to rotate my tires and no oil change my car hit 5000 miles they told me to bring it back when I hits 1000 thousand not going to back to that dealership.

Ma
Review №63

First time at this dealership. Brought my Tacoma in for routine service. Was done when promised. There is plenty of seating which was nice. Will be returning to this dealership.

Li
Review №64

Niel was fantastic on helping me with my car. He explained almost everything about it. I love my new car!

JP
Review №65

Julio and J.R in Sales and GiL in Finance went out of their way to make this happen. They got us what we wanted and at the price that worked for us and we are forever grateful for such a wonderful buying experience. A+++ For Redlands Toyota.

Ju
Review №66

Everyone here at Toyota of redlands is so nice

As
Review №67

Toyota Redlands always awesome service for me . They are helpful. I love.

Hy
Review №68

Quick and painless 5k maintenance thanks to Jose! Took exactly 1 hr from the time I arrived to the time I drove off.Waiting area has plenty of couch seating and table space for work. Complimentary WiFi, coffee and water while you wait.Also complimentary car wash!

Ja
Review №69

Nice people. I had a pleasant experience there. Modern facilities. Comfortable waiting room.

Me
Review №70

By far the best dealership I have done business with!After going to several other dealers, I ended up driving out to Toyota of Redlands and met with Cesar Valle. Cesar went above and beyond to find me the EXACT vehicle I wanted and transported to his dealership. The entire experience was fast and easy, and I can tell you that this dealership and Cesar have a customer for life.

to
Review №71

They are very helpful and courteous there, and they are also very skilled. They can fix almost any problem you have with your Toyota

Mi
Review №72

Sales rep. Was OK. We test drove a couple of cars. We couldnt quit agree on the terms of the deal. But this place is far bettet than Toyota of San Bernardino which is full of shiesters. Still going to shop around. Long gone are the days when you vould get a great deal from Toyota.

Zu
Review №73

The dealership overall is pleasant but dont try and get a used car that isnt a Toyota. They will make it happen for their cars but for anything else thats in their used car section thats not a Toyota they will make it hard for you too get, even with money down good credit and a trade in.

KE
Review №74

Great staff, bought my car there with Brandon who really knows his stuff and I love it

Di
Review №75

Phone girl hangs up half of the time as soon as she picks up. If you dont have time to waste, call one of the other dealerships, who use a machine instead of a phone girl in the first place.

Wa
Review №76

Toyota of Redlands,California is a full service Toyota dealership that features all the latest Toyota cars,suvs,trucks as well as quality used Toyota vehicles.They also have a large service department with friendly staff and top rated Toyota trained technicians.The staff is courteous and friendly and able to answer all your questions!They also have an on site care rental department and parts counter as well!......#toyota #toyotaofredlands #prius #camry #yaris #corolla #highlander #rav4 #avalon #4runner #sequoia #sienna #landcruiser #priusprime #camryhybrid #toyotachr #toyotasupra #highlanderhybrid #avalonhybrid #rav4hybrid #corollahybrid #corollahatchback #mirai #toyotapriuspluginhybrid #waynesalvatti #redlands #greatcars #toyotaservice #toyotaparts #japanesecars

Ch
Review №77

Pauley was a great salesman and really went above and beyond to get me a great deal and the car I want.

Da
Review №78

Rosie and Brandon made this the most fun and easy car purchase experience.

Sa
Review №79

Had my oil changed here today.Got home and noticed 6” diameter puddle of oil under my 2021 Tacoma.Sloppy technicians left a huge mess underneath.Very disappointed.

Ma
Review №80

We went in looking at used cars for our new driver son. They had several to choose from in our price range and made the process very easy.

Me
Review №81

They Were So Nice And Made Our Shopping Experience So Comfortable And Very Accommodating To Exactly What We Were Looking For, Great Customer Service... Oh And Did I Mention How Funny They Are Too!. High Fives All The Way Around... Very Satisfied

Jo
Review №82

Thanks guys very helpful staff pleasure doing business for services and future purchases

St
Review №83

Bought a Toyota Highlander from Justin. They were great. The whole experience was awesome and professional. I highly recommend this dealership.

Ji
Review №84

Excellent sales team. Patience with first time buyer and explained costs and financing options.

Cr
Review №85

Purchased a Tacoma yesterday and the sale was hassle free. Tamer Gerges was our sale rep and he is amazing and his service was exceptional. My husband I have been to many different dealership and Tamer is the guy you want to buy a car with. Tamer Gerges was polite, knowledgeable of his craft, and respectfully. Mr. Cooney (sales manger) was respectfully, fair, and transparent. During the sale process this dealership was fully transparent and honest with the customer (no hidden fees, fair pricing). David Blanco was our finance manger, he was precise, knowledgeable and clear of everything that was put in front of us. No confusion nor uncertainty during the contract signing.Overall, the dealership was upfront about everything and service from all parties made our car buying experience stress free.

Os
Review №86

Im glad that i found what I was looking for,thanks to Oscar Monreal,sale mañager for his time,an Raymond Peregrina at the financial services,thank you guys.

La
Review №87

Very friendly staff, had a recall on my vehicle and they took care of it professionally and even paid for my rental car. We as a family love Toyota and recommend that everyone owns atleast one on their family.

Ka
Review №88

Great customer service. Danny got me started with the paperwork right away and explained to me everything. Definitely recommend Danny!

Ch
Review №89

I took my car in for an update and service. Let me just start by highlighting on the excellent service and professionalism provided by Mario Bloomfield and Brandon Horton. Both great people and took care of me. Glad I came to this dealership. I highly recommend this place and will go here for all services and maintenance! Highly recommended to anyone!

Ba
Review №90

Had good experiences here @ sevice department

Re
Review №91

I am so impressed with this dealership!!!! I usually dread going to any kind of car dealership because of the stereotype of sales people. I hate having to hassle for the price, I hate them trying to sell me things at the end and I hate when they try and upgrade me.I took my mother-in-law to Toyota of Redlands and was greeted right away. We told the salesman our budget and what we are looking for. He was able to recommend two different models and we settled on one within 30 minutes.The process was very easy after we decided on the model to buy. The paperwork went fairly fast and we were in and out of there within two hours. The salesman even spent an extra half an hour with us showing us all the cool features that the Highlander can do.I am very impressed and highly recommend this dealership!

Vi
Review №92

Had a great experience Rosie did an amazing job communicating and handling everything via phone and made it possible to go in and just finalize my deal

Ro
Review №93

Toyota of redlands was excellent as usual.

Ka
Review №94

FIVE STARS FOR DYLAN IN PARTS DEPARTMENT. I CAN NOT THANK YOU ENOUGH. ALL SURROUNDING TOYOTAS WANTED TO CHARGE ME AN HOUR+ LABOR FOR A JOB THAT LITERALLY TOOK LESS THAN A MINUTE. HIGHWAY ROBBERY. DYLAN AND REDLANDS TOYOTA IS THE ONLY TOYOTA I WILL BE DEALING WITH FROM HERE ON OUT. AGAIN THANK YOU DYLAN.

Sy
Review №95

A big Thank you to Jaime Rodrigues for his excellent customer service. 🙂

Ha
Review №96

Helpful and courteous salesman and staff. No pressure. Comfortable environment.

Fr
Review №97

Hello, Javier and Gil we very helpful and made our purchase of a used vehicle 2018 KIA SORENTO, a simple process we traded in our 2015 Toyota Rav for payoff. We needed a bigger vehicle.

Ri
Review №98

Just bought a 2021 Venza Hybrid from Toyota of Redlands. Easy process, professional staff and salesman Joseph Hernandez along with the rest of the staff were very easy to deal with. There were no high pressure sales or add ons which I didn’t want. Just a great deal for an SUV that I know will last along time. This is 4th car I’ve purchased from Toyota of Redlands. They were all very reliable for well over 200,000 miles. Our 2007 Camry Hybrid is still going strong and looks brand new with 210,000 miles. I’m a very satisfied repeat customer and I can’t wait for my next purchase, Supra.Thank you. Ricky Smith, Retired USAF

Sa
Review №99

They did a great job helping us out

nv
Review №100

Made appt for recall service on 2019 Camry 2 weeks in advance. Clearly stated it was for fuel pump recall fix. Got 2 appt reminders. Day before appt at 452pm get voicemail while I’m at work stating they need VIN number to make sure they have the parts and that car needs to have 1/2 tank of gas or less or they can’t do service. Since I work till 1000pm didn’t have VIN and was I supposed to drive car 200 miles to get tank les than half full? Could this have been communicated sooner than evening prior to my 830 am next day appt? Terrible service. Took my Toyota truck there several years ago and had similar bad experience with service dept. Decided to give them a try again but NEVER a third try. Will drive however far it takes to go to another dealer and recommend to same to everyone I speak to. Shame on Toyota of Redlands. An ugly blot on a beautiful city.

Information
100 Photos
100 Comments
4.3 Rating
  • Address:921 New York St, Redlands, CA 92374, United States
  • Site:http://toyotaofredlands.com/
  • Phone:+1 866-611-5911
Categories
  • Auto repair shop
  • Car dealer
  • Oil change service
  • Toyota dealer
  • Used car dealer
Working hours
  • Monday:10AM–9PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–9PM
  • Saturday:8AM–9PM
  • Sunday:8:30AM–9PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations