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The Eyewear Gallery at Reston Town Center
11900 Market St, Reston, VA 20190, United States
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The Eyewear Gallery at Reston Town Center
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Jo
Review №1

Brought my *expensive glasses to Jenny with a hope and prayer she could restore. She did so in ten minutes and with an inviting, fun attitude. HIGHLY recommend this place.

Jo
Review №2

Out of town doesnt mean out of luck. The Eyewear Gallery made my life work again even in sudden crisis. Fixed the glass issue. All in what seemed to be an instant seamless motion. They are a great team. Really!

Ro
Review №3

Dr. Dawn Gammon is the penultimate professional. She is extremely smart, kind, and has lots of wonderful options for eye care, glasses, and contacts. I switched from another Eye Doctor in Reston. The doctors didnt appear to care but the most horrid part of the business was the office manager. He never returned my calls and never assisted when I needed assistance. My husband and I are so happy we moved to Dr. Gammon. The office staff is pleasant and helpful with questions. All are kind and efficient! What a great experience with Dr. Gammon! We will never look back and thankfully, we have found the best eye care professional in NOVA. Weve lived in NOVA since 1975, have gone to several practitioners and finally found THE BEST! Sad news is that we had a store (Edibles Incredible Desserts) right next to her and never went. Weve now moved from the Town Center, but as luck would have it, we found Dr. Gammon and will continue with her as long as we live! Thanks Dr. Gammon for pleasant visits. We feel truly cared for. :)

Ad
Review №4

My son and I have been patients of The Eyewear Gallery for years. They do everything they can to get us the best and affordable contacts/glasses. The office always stays up to date with latest advances in optometry and medical technology. The high level of customer service has stayed consistent over the years.

Al
Review №5

Dr. Dawn is the most incredible Optometrist! She loves what she does, is fabulous with people, very through in all of her work, great staff, and I hold her in my highest esteem. Its no wonder that she wins so many awards, and has so many great reviews. Highest Recommendation.

Je
Review №6

Dr. Dawn and her team are terrific, and it is so obvious that they really care about and value their patients/customers. The boutique is very impressive and they use the latest state-of-the-art equipment to take care of my eyes. I would definitely recommend this business to anyone who wants an exceptional optometrist.

Ma
Review №7

I love the attention and professional care I get when I come here to visit Dr. Gammon and her team. Ive been a patient for over 10 years, and even though Ive moved, I still travel the extra few miles to ensure I get the very best of care. Dr. Gammon has seen me through glasses, contacts, readers, LASIK and PRK... now onto computer readers! A real godsend :). I would recommend Dr. Gammon and the team of professionals at The Eyewear Gallery to all of my family and friends. Definitely service worth driving the extra mile

Ed
Review №8

I wanted to go for an eye exam because of all these amazing reviews shared here but never made it there. I called today, 12/22 and I was asked about my insurance which I provided the information. The lady asked if my insurance covered vision and I made her aware that it did. She indicated that she still had to pull my insurance but she was quite busy so she would call me back. She never called back. I gave it a couple of hours and called them again but there was no indication of anyone planning to call me back. And I lost the appointment slot which should have been scheduled for the next day. I am very disappointed with such a bad customer service.

Al
Review №9

The Eyewear Gallery has petite frames which fit me perfectly. Jen was excellent as always. Friendly atomosphere.

Me
Review №10

Wow beautiful place, very professional, super nice, very clean and a gorgeous selection! Everyone there was so kind and made me feel like I was the only one there, thank you Eyewear Gallery!

Be
Review №11

They provided great service - helped me select frames that really flatter my face - and enable me to see! They are a pleasure to do business with.

Mi
Review №12

Love my new Ovvo glasses. And my new progressive lenses are amazing. So clear and precise.

Su
Review №13

This is my second year eye exam with Dr. Dawn and she was just excellent. Dr. Dawn is very knowledgeable, pay close care and attention to her patients eye health need. The one very disappointing incident was that i wasnt informed by the office staff the Eye Dilation was a separate medical charge if i did not perform this procedure the same time when i have my eye exam. I came back at a later date to get this done and paid the Eye Dilation cost (which actually was a co-pay for medical, but i thought was just charges didnt cover under regular eye care insurance) which then lead to more subsequent cost due to medical out of pocket. All these confusion could be minimized but also learned to ensure ask more questions in the future. Regardless, believe this is just a one time communication gap.

An
Review №14

Fantastic service! my daughter has vision problem that not all eye doctors know how to handle when it comes to check her vision. Dr. Dawn is fantastic in taking great care of her clients and very knowledgeable.

Sh
Review №15

The staff are professional, courteous and knowledgeable. The facility is always clean and orderly (which is a plus given the state of things); worth considering for your next eye exam / buying experience.

Sa
Review №16

I went for an eye exam and new glasses. Very friendly staff and doctor. Great styles at a variety of prices. They have sufficient protocols in place for the pandemic.

go
Review №17

I feel like I got personalized care and the full attention of the optometrist and staff. I wasnt just another nameless patron, the employees cared about me and provided outstanding customer service.Ill definitely be back.

Pa
Review №18

I could not ask for a better eye doctor, then Dr Dawn! Her office and staff are lovely and responsive and professional and welcoming! Additionally, she has the best frames in the area. I would absolutely recommend that you schedule all your eyewear needs with Dr Dawn!

Me
Review №19

Always a great experience. Dr. Gammon always has all the latest equipment and everyone is so friendly.

Te
Review №20

Very bad service. The receptionist lady was really un-professional and cold.

Fr
Review №21

Great service, great taste in frames, and love my new glasses!

An
Review №22

Dr Dawn is the Best!!! The Eyewear Gallery Team took all precautions during COVID to provide a safe and thorough experience. Looking forward to seeing the new selections of frames as they come in; and Jen promised to call upon their arrival.

Da
Review №23

Best Doctor: Dawn GammonsBest Staff: Jen & the teamIve been a customer for 8/10 yrs (I think) no complaints!Really theyre very good at what the do!

Jo
Review №24

Love the practice. Always on time. Very clean. Front office helpful, knowledgable, friendly.They take care of my eye care and my children.

An
Review №25

The staff was very helpful with frame selection. They were pleasant and professional. Good selection of different styles in both plastic and metal frames. I ended up purchasing 2 pairs of glasses. Would definitely use again and recommend to friends.

JP
Review №26

Very friendly and knowledgeable staff made the process of getting my first prescription glasses an absolute breeze. No funny business here and I feel more confident about my eyesight than ever.

Ba
Review №27

I am having issues with my eyes, including a new prescription. Both Dr. Dawn (Gamin) and Jenn professionally worked with me and offered options and thoughts not previously recommended by another Doctor. I highly recommend The Eyewear Gallery.

Ga
Review №28

Everyone was friendly, quick, and professional! Thorough exam, clean office. Ice been going for a few years and will continue.

Jo
Review №29

Dr. Dawn is wonderful and the entire staff is caring, attentive, and helpful. Would recommend the Eyewear Gallery to anyone!

Sh
Review №30

Excellent service! Very Efficient and friendly.

Cl
Review №31

I am very pleased with my eye prescription from Dr. Dawn. But that’s just half the story! Jenny, Lorena, and Jenn are fantastic when it comes to helping you pick out show-stopping, unique spectacles. They take their time, are patient, have good taste, and are enthusiastic. The selection of eyewear at this gallery among the other reasons listed are the reason why I continue to drive over 3 hours to the Eyewear Gallery, and will continue to do so!!

Tr
Review №32

Everyone is so helpful and friendly from the time you call and make the appointment, check in see the doctor and choose your glasses no better place to go

Je
Review №33

Been going since 2014 and always have a great experience. The options for frames is great and the service is impeccable.

Sa
Review №34

Wonderful experience getting a pair of glasses. I am a petite woman and learned they have one of the largest selection of glasses for me. Most of the time I have to compromise and take what I can but here I had lots of fashionable styles to pick from. Jen was a great help and gave me excellent service. The glasses I got were of high quality, they fit perfectly and she got them to me a week earlier than promised!! Thank you so much for meeting my needs!

Gi
Review №35

I satisfy professional service of The Eye Gallery for my new eye glasses and strongly recommend you this place.

St
Review №36

This is a tiny eyewear store in the heart of Reston Town Center. The people there were friendly, but I wouldnt come here again. The selection of frames is minuscule. The brands they carry are low-end, which for some people might be a plus, but I would looking for something more upscale. I ordered new lenses for my existing frames, and they made me sign a damage waiver. When I picked them up, they were damaged. When I expressed dismay about the damage, all the lady had to say was, thats why we had you sign a waiver. Nice.

Be
Review №37

You can’t beat the individual care that you receive at this location. Very knowledgeable and classy, and wonderful products. Highly recommend

El
Review №38

Jen is the bomb. My husband, my daughter and myself all visited here in the last few weeks and all had a wonderful experience. Jen helped us all get new glasses and sunglasses. Jen even helped my young adult daughter keep the bill under a certain price since I couldnt be there. Im the only one who has gotten their glasses back, and I am thrilled. She helped me think outside my usual mindset and I ended up with my most favorite glasses ever!

De
Review №39

Nice staff, extremely helpful and knowledgeable. The doctor was awesome and explained everything. Having visited dozens of optometrists in my life, this is one of the best

Fr
Review №40

Dr Dawn and Lauren were awesome and absolutely professional! Very nice office.Jen however was not so pleasant, with every interaction she was curt and condescending. Unfortunately, she’s usually the last person I speak to when I’m leaving so I end up remembering her interaction instead of the pleasant experience throughout my visit — for this reason I give the office 3 stars instead of 5.

Br
Review №41

The staff here rocks! Very friendly, helpful, and knowledgeable. I would recommend them for all of your eye care and optical needs!

Co
Review №42

I lost my glasses right before getting ready to leave on a month long trip. The staff at the Eyewear Gallery were amazing and were able to get me a new pair in a couple of days. I highly recommend them not only for amazing service but also they make sure you have the right fit and a style that works for you...

St
Review №43

I really enjoyed my experience with the ladies. There was great professionalism and the energy was so warming and inviting. My appointment was awesome. The doctor was very informative and easy to talk to and very understanding of any questions or concerns that I may have had. Truly a wonderful experience with beautiful people.

Pa
Review №44

Really impressed with my new OVVO frames and all of the added perks like free refills on lens cleaner, etc. The staff were also very helpful with insurance claim paperwork (can still recoup some cost despite them not being in my insurance network). Be aware, it gets pretty busy around noon. Overall very satisfied and will return for any further needs.

Jo
Review №45

Service was superb. Doc took her time and she was thorough!!

Ka
Review №46

Love Dr. Gammon and the staff. Unique frame selection and good hours / parking. Wouldn’t go anywhere else.

Ky
Review №47

Dr. Gammon is terrific. She takes the time to really make sure that your eyewear prescription is dialed in just right. The rest of the staff at the Eyewear Gallery are very friendly and competent.

Ca
Review №48

Very helpful staff and great selection of eyeglasses and sunglasses

Di
Review №49

Ive been seeing Dr. Dawn for > 5 years and really appreciate her and the staff. They all listen well to provide the right exams, treatments, and glasses/contacts. And, when Ive said no to a recommendation, theyve not been pushy. Im glad they keep me informed and I can make the choices that are right for me.

do
Review №50

Excellent service, the staff knows their product and the glasses I purchased are amazing. I am ready for my next pair. Looking forward to seeing the spring collection. These are the best glasses I have ever purchased

Mi
Review №51

The staff was very nice and helpful. Good experience

Ka
Review №52

The staff is amazing! Very friendly and helpful. Eyewear selection is also great.

Jo
Review №53

Great customer service and quality products!

Pa
Review №54

I am so impressed not only with Dr. Dawn and her expertise but also with the staff at the Gallery. Jenn Thompson in particular, she knows her stuff and always finds the perfect frames for me and for my prescriptions. I wont go anywhere else for my eyeglasses and exams.

R
Review №55

Jen was wonderful in helping me get into a progressive lense that worked for me. When the original Hoya progressive lenses they sold me werent working out she worked with the lab to identify one that would work. At no additional cost to me they upgraded me into a customized progressive that solved all my problems.

No
Review №56

Popped in close to the end of the day to see if I could get my glasses repaired quickly and was very surprised at how fast Jenny was able to fix my glasses and get me out the door! Friendly staff and a great location I would highly recommend for any of your eye wear needs

Pe
Review №57

Excellent customer service. They took the time to show me a number of frames and did an excellent job with the prescription. They also worked with my vision insurance to make sure I was able to take advantage of the coverage.

Me
Review №58

I felt I was in good hands, thanks Dawn.

Li
Review №59

Excellent assistance from the staff and I love my new frames and my new sunglasses! I will definitely purchase again!

Da
Review №60

Great frames that I could not find anywhere else. They really helped me pick out the ones that I really liked and handled my insurance expertly to get me the best deal!

To
Review №61

Dr. Gammon and her team are fantastic! My husband and I had back-to-back appointments for our annual exams, and our 4-year-old was with us. Dr. Gammon was gentle and patient with both us and her and answered all of our questions. Shes truly concerned about her patients experience--both in her office and in their lives.

Br
Review №62

Amazing Staff - you cant go wrong! They have amazing frames. Who knew you could have so many amazing options in a small space. They made me feel like I was their only customer!

Ch
Review №63

Friendly (sometimes quirky) staff. Eye exam was efficient and doctor was very honest and helpful. So happy to find this place with its specific collection of .petite frames. I finally found the perfect pair here after looking for years at every other place in the area!

Ey
Review №64

Being in the industry for forty three years, doesnt preclude me from needing eyecare for myself. For anything outside of my own daily routine that needs the expertise of Dr. Dawn, I know MY eyes are in the best hands being in her care!

Wi
Review №65

Starr was professional and took care of my exam and eyewear selection efficiently with a minimal amount of time. Large selection of frames to fit all budgets.

Co
Review №66

Staff were wonderful and helped fix a long term issue i had with glasses from another eyewear store. They were all wonderful

Ma
Review №67

I had a great exam the other week with Dr. . He was excellent, thorough, and pleasant. He is probably the best eye doctor I have ever visited when it comes to explaining things. The two gentlemen working in the shop were also very nice, helpful, and inviting. I think Ive found me new optometrist.

Ro
Review №68

Customer Service is tops! Dr. Gammon takes her time fitting contact lenses, which is especially important for patients like me who wear multi-focal contacts (very tricky to get the perfect balance of distance and near vision). Jenn is amazing at handling orders for contacts and glasses; she is very knowledgeable and her communications are timely and responsive to a patients needs/schedule. Highly recommend!

St
Review №69

Excellent experience. Highly recommended.

La
Review №70

I’ve had nothing but positive experiences with Dr. Dawn and everyone at The eyewear Gallery. They always have unique frames and support customer service. I highly recommend them!

To
Review №71

My eyeglasses have always been hard to fit (something about my ears ...and, being very picky). Jen gets it right so fast every time that at first I was sceptical. Ive gotten at least half a dozen pairs with her over the years so now I know it is skill.

Ga
Review №72

Excellent eye exam by Dr. Gammon! Unique selection of eyewear. Karmen does a great job fitting and assisting in the selection of frames. Ruby is an efficient and courteous receptionist.

An
Review №73

Friendly, personable and knowledgable Dr. and staff. Great frame selection, convenient location.

Li
Review №74

I love Dr. Gammon and her office staff! Dr. Gammon is so personable and friendly, and explains everything she is doing so that I know whats going on. Her staff is friendly and helpful, and they make picking out new glasses so much fun!

Mi
Review №75

Dr. Dawn and her staff were very pleasant while maintaining a professional atmosphere. They helped me get out of my comfort zone and try a new frame thats much more stylish than what Id previously been comfortable with.

Ma
Review №76

I love this place. Excellent optometrists and customer service. I wouldnt think of going anywhere else.

Ge
Review №77

I went to Eyewear Gallery several years ago. I then was 83 years old, in debilitating pain through my head from jaw to scalp. Had been through every medical exam, plus 3 years of opthamologist exams and 2 cataract replacements which did give me excellent vision but no relief from headaches. Next, 2 years with neurologist, no relief from debilitating headaches other than massive narcotics that kept me in bed, unable to read or concentrate.Gave up on internal medicine. What next?All I could think of was external diagnostics. What is external to eye? Optometrist? Fortunately chose Eyewear Gallery. Saw Dr. Dawn for routine exam for new glasses. She said Oh My!, spent 2 hours examining my eyes. She found what she described as an unusual eye birth defect. Wrote me a new glasses prescription. Picked up my new glasses a few days later. Put them on. Headaches and eyestrain gone in 2 days. Now 3 years later and all eye, vision, pain problems gone.I went to Eyewear Gallery to see if they could find problems when my doctor, specialist opthamologists and neurologists had given up.Dr.Dawn saved my life. I have my life back, reading and driving and living with no pain, no eyestrain. For me a miracle.

Ca
Review №78

Great place to get your glasses. Friendly associates.

Mi
Review №79

Today was my first time at The Eyewear Gallery but it certainly did not feel like it. Dr. Gammon, Cindy & Rachel all go above and beyond to make you feel comfortable. As a new patient I would have never dreamed that I could call and within 3 hours have seen the doctor! I was having a problem with my eye so I called thinking I would get an appointment maybe by the end of the week but to my surprise they took me at 3pm. When I arrived I was greeted warmly and did not have to wait long until I was in with the doctor. Dr. Gammon is very thorough and informative and genuinely concerned about your eye health. I really appreciated that they took extra time to help me with the prescription I was given that my health plan would not cover. I am looking forward to a long relationship with the business. Thanks again Dr. Gammon and staff.

Bo
Review №80

Dr Dawn and staff are awesome. Small office with high quality, personable service.

Sa
Review №81

Been coming here for years and I always receive fantastic service! What i love is Dr. Gamon is thorough with her exams but also has a large variety of frames that are fun and unique! Definently recommend!! Also dont let the whole parking issue deter you from coming here... she validates the parking, so no excuses... just go!

Jo
Review №82

Good products, good service, quick. Expensive though.

Pa
Review №83

I took my father-in-law there to have his eyes looked at and to get new glasses. I have to say, not only did they take care of him, they went out of their way to make sure he got glasses that he liked and could still afford. They are very friendly, I would recommend them to anyone.

Au
Review №84

I have been going here for a few years now and have always had a great experience. I recently had lasik and Dr. Gammon has been incredibly helpful with my aftercare!

Ja
Review №85

They were great, I came in with a broken nose pad and they quickly replace it at no charge.

J
Review №86

Beautiful boutique with great people and the most unique selection of frames. I will never go anywhere else for my eye care needs & highly recommend this place! :)

Na
Review №87

Outstanding selection of frames, excellent work and a knowledgeable and friendly staff.

Wo
Review №88

Friendly, efficient, and knowledgeable service. Great selections of eyewear.

Mi
Review №89

A nice office that has some stylish frames. The doctor was very nice and professional throughout my visit. She asked questions and seemed genuine. I have only 2 minor concerns with my experience:1. When I ordered my glasses they signed me up for the most expensive package without any consultation or even asking what I wanted. They tried to sell me the most expensive anti-glare, lens material, and something else I cant quite remember. AFTER insurance covered $300 + 20%, my total was over $500! Luckily, my wife had just recently ordered glasses here and I knew a ballpark range for what the cost should be for a similar pair of glasses.I had the receptionist go line by line over the bill. For about 3 features this is how the conversation went:Receptionist: This is the best quality lensME: Did my old pair use that quality, or a lower quality?Receptionist: it was medium quality, which would be X amount cheaperME: Cool, remove the best quality and give me medium quality. I obviously was fine with it for the last 5 years.Repeat that conversation 3 times, and I saved a couple hundred dollars. The lady was very nice about it though! She did not seemed off-put or mad by me making her explain the charges to me. It was handled very professionally. I wont deduct more than one star for this as it is a business and I expect them to try to up-sell you. I just wished they would have asked first before trying to ring up the bill. I told my wife this when I came home and she said they tried to do the same thing to her! Just know this when you go in.2. They seemed to have computer/IT issues a lot. When I first called to set up an appointment she said she would have to call me back because their computer was down to access the schedule. No worries, she called back in about an hour. I was able able to get an appointment very quickly, so thats a positive! Then at the appointment, after I picked out my new frames, she went to ring me up and enter my info but the computer was down for this. We waited for about 10 minutes before she told me just to leave and we could finish up over the phone later. Not a huge deal. I understand the problem will arise from time to time, but something they definitely should look into fixing for the sake of the more disgruntled customers that may come in.At the end of the day, I liked the doctor, I was seen for an appointment quickly, and I got the glasses I wanted at a price I deemed acceptable. I would definitely recommend this place. But remember to ask for the breakdown of your bill before you pay.

Ro
Review №90

Dr. Dawn and her staff are exceptional! I highly recommend The Eyewear Gallery if you are looking for an optometrist.

An
Review №91

Love my vision care family at The Eyewear Gallery!

jo
Review №92

Dr. Dawn and the staff were all very knowledgable, friendly, and helpful. Great process from my eye exam to frame selection.

Ch
Review №93

Excellent office staff and doctor. I will not go anywhere. I’ve been going there for several years and will not go anywhere else.

Ra
Review №94

Great service and selection! :)

Ca
Review №95

Knowledgeable staff and very helpful in helping me select stylish frames. Thank you!

Ju
Review №96

They get my humor! But all in all great service!

De
Review №97

Very friendly staff, was very direct in answering my questions. Ended up performing some quick repairs on my current frames free of charge.

Ch
Review №98

Doctor called and was very nice.

la
Review №99

Excellent service and staff very helpful as always.

Ri
Review №100

Good selection, nice frames, great customer service.

Information
100 Photos
100 Comments
4.9 Rating
  • Address:11900 Market St, Reston, VA 20190, United States
  • Site:http://eyewear-gallery.com/
  • Phone:+1 703-709-5400
Categories
  • Contact lenses supplier
  • Optometrist
  • Eye care center
  • Optician
  • Sunglasses store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–2PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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