This is not a review of this location. This is a review of the company as a whole. Bottom line up front: I will never buy anything from this company again if my life depended on it. Ive used Healthline / AdaptHealth for a little over a year now. Every order Ive placed has been shipped to the wrong address. My most recent order was placed on Aug 21st and shipped to the wrong address, reordered on Aug 25 but the order was not submitted into the system by the customer service rep. On Sep 1st I called asking for status of my order and they informed me that the order wasnt fully submitted but I could drive to the Richardson location and pick it up there. I left work early to drive to Richardson where I was told that not only did they not have an order waiting on me, but that they dont keep stock at that location and couldnt fulfill my order. I called customer service to speak to a manager and was told that I would receive a call back within 24 hours. I never received that call. I have since fully canceled my order, but have still been billed 3 times for this order that I never received and canceled.

The tech Calvin lewis was very patient n demonstrating on how to operate the tank n he was out. I like that kind of service.

I was with Aerocare for years which got bought out about 5-6 months ago. Healthline told me that due to Covid I could only order a limited supply of oxygen e tanks. Which meant they would come every 1 to 2 weeks, yesterday out of the blue when I called to reorder, they now say no, only order once a month. Ill have to wait 2 weeks. How am I supposed to go to doctors, drive my car, go to pharmacy, or grocery? The lady was so rude. I am so angry, its Friday, Im down to 1 tank which last for 3 hours. Im on the lung transplant list, and could get the call anytime and need oxygen to leave the house.

Location: Glenville Dr, Richardson, TX. The technician, Ana, that helped with my husband Cpap machine was kind, professional and very knowledgeable about the use of the machine. She even answered questions about other Cpap machines and supplies. She made sure we knew how to use the equipment before we left. She was very patient with us and made us feel like she appreciated our business. We are letting our doctor office know they did great by referring us to Healthline for our Cpap machine!

Our entire experience from start to finish waspositive and we very pleased overall. We absolutely can’t speak highly enough of our technician Rene that delivered the supplies and set them up. He was very kind, helpful and extremely informative. We appreciate him for making us feel comfortable.

I am having the hardest time getting the right supplies. This is the second time I get the wrong parts. After the call center acknowledged that I have the wrong gear they tell me that I have to wait 5 to 10 more days! In order to find that out I was transferred to 5 different people who told they were not able to help. They are all very nice but I need results, which I did not get. Somebody in the distribution warehouse should be paying attention to what they are doing.

Jacob took great care of me today. He was very thorough in explaining my medical equipment and made sure all my questions were answered. Great job to Jacob.

The delivery guy was extremely helpful and very knowledgeable

Wendy performed the installation/training. Her communication was clear and easy to understand. I believe I will not have any problems using the new device.

My experience was great. Was seen right away. Very professional and gave understandable instructions on how to use and clean the CPAP and attachments.

Calvin Lewis great technican know his job. and prodoct comunicate well with his customers

Rene the technician was very kind, helpful, and professional. We really appreciated his dedication. Great service!

My son was discharged from hospital after 6 months and we were referred to Healthline. It’s been horrible. They gave me a few tanks of oxygen and a concentrator with someone else’s logo sticker. I called that number for supplies and no one had our info. I finally get Healthline and I tell them I’m in dire need of pulse ox sensors since the ones they gave me were outdated and were faulty. I let them know me n my sons father do not sleep because we have no pulse ox sensors to monitor oxygen and which is most important at night. My son is 7 months and relies on oxygen. We have had so many sleepless nights due to sensors not working. I finally get some supplies from a RT that works at Adapt health. He said he found supplies at Healthline. Well once again they are outdated and do not work so I am again sleep deprived and exhausted due to stress and fear that my son will stop breathing and I will not be alarmed. This company is very unreliable. It’s like pulling teeth just to get medical supplies that insurance pays for. It’s scary that they’re so careless when they are dealing with infants who are oxygen dependent. Will be calling tomorrow morning to once again be the bad person who angrily advocates for her baby.**** update: I switched over to a DME company called Dallas Life Support. I was given proper supplies, proper training (I see the lack of training Healthline provided) and everything is so much better. They take Medicaid if anyone reads this and was/is in my situation **

Jacob was excellent in guiding my mother and I through the whole process of her new CPAP machine. We had a great experience overall and highly recommend this location.

Wonderful company! Met all my needs ASAP!

Good, to the point, clear instructions and overview. Good job. Jacob.

Gentleman who delivered my oxygen was friendly. He answered my questions before I knew what to ask!

Ordered a smart drive over a year ago that doesn’t work. Spoke with several people, left several messages over the course of 9 months without a return a call or proper follow up. Finally I stopped auto-pay for my 2 remaining payments owed (after paying over $900 out of pocket plus them receiving thousands from my insurance company’s portion) I finally got attention. A rep, tech and manufacturer rep came to my house, said they acknowledged the mechanical problems, said would address the issue but now has now been over a month with literally no follow up!!! Called last week, said someone would call me, which never happened. Left 2 additional messages. Called again today only to be connected to billing dept (not who I asked for) telling me I need to turn back on the auto-pay “in good faith”?!?!!! In good faith? When both my insurance company and I have paid all this money for something that doesn’t work, and no representation for their product sold, they ask me for good faith?? This is by far the worse customer service treatment I have ever experienced....and my issue is STILL not resolved. 😢

This place is just horrible, plain and simple. The managements poor effort in making a visit satisfactory is only to be met with criticism and lies. They have recently merged with AdaptHealth and it shows.

Service was not timely but was good when it was delivered.

After advising DR I would not be able to drive 40 miles from home to this office, I get a call to set appt at this location . Called in and the pre recorded message said I was next in line with a wait time of one minute. After hearing the recording 5 times with music in-between, it was obvious it was going to be alot longer that one minute ...

Jacob was very professional and explained everything clearly.

Rene was so helpful

He explained everything very well

Todays service was very good I know problems thank you all and God bless you

Heather and the front desk attendant were both so helpful and friendly! I have to say it is refreshing these days to walk into a business and be greeted with kindness and people willing to go the extra mile to help you. You can clearly tell there is a culture at this Healthline location that encourages their employees to love their patients and customers. Also you can tell the employees genuinely like where they work and are happy to be there. I would highly recommend this Healthline location and couldn’t speak more highly about the people that I encountered on my two visits there today. Keep up the great work and God Bless you all!!!!

Called yesterday with a small problem and they came today and fixed as promised.

Ive been trying to get CPAP supplies since July. I ran out of supplies because their new system stopped contacting me to auto order. I had to call over 6 times to get them to send me supplies. The staff was not helpful and managers were scarcely available. I was assured by an employee and two managers that I would get a call back to verify the order had been placed. None of them called back. Ill be switching providers.

Worst experience ever. 4hrs 30mins of calls to them to acquire a CPAP. ~8-9 people I have spoken to and nothing is being done. They tell me they will get back to me and not once have they called back. I am initiating the calls every time and each time the person asks the same questions which shows they have done nothing regarding my rx.

Ive only been here twice, but each time the staff has been extremely nice. For todays visit I misjudged the time and I ended up being 8 minutes late for my visit, I called and spoke to Troy (who turned out to actually be the person I was seeing) and he was very nice and even said he would wait for me. When I got there he took care of me and made sure I understood how to use my cpap mask. He was also extremely nice and helpful. They were busy today and he didnt have to wait for me to get there, but he did, and that was appreciated!! Thank you Troy😊

I was somewhat apprehensive about starting to use the CPAP machine. When I walked into the Richardson office I was greeted by Barbara. She saw that I was uncomfortable. She took the time to explain the procedure that took away my anxiety. She then introduced me to Kevin which was the technician that was to handle me. He went out of his way to make me feel comfortable. He explained the procedure step by step always asking if I had any questions. Needless to say as a 74 year man, there were many. He took his time as he had to go over the procedure with me several times. He had the patience of Job. When I left the office I was well equipped. He gave me the phone numbers to call if I had more questions or problems. For this Im thankful.

...What a wonderful and professional place! They were helpful and friendly! Special shout out to Barbara & Heather. 😉I appreciate you taking such good care of my Mom. 👍🏻😊

My spouse and I have had an awesome experience with this company. Kudos to the receptionist and Mr. Troy he handled all of our questions and concerns in the most proper and friendly manner. He reminded us that there are still people who really care and its not just about the money. Thanks again to Troy.

Booked my appointment with Barbara -- she was friendly, polite and an all-around joy to speak to. Barbara was able to accommodate my schedule and get me in with no issues. My appointment was with RAD Technician, Heather Roebuck. Heather was awesome! Within 10 minutes of talking to Heather I had more information than Id gotten throughout the entire process. Heather was incredibly helpful and knowledgeable and allowed me the opportunity to explore options -- her recommendations were spot on and Im still using the tips and tricks that she taught me. I felt pretty overwhelmed with this process but when I walked out of this appointment, I finally felt comfortable, informed and excited about getting started. Kudos to Barbara and Heather! I greatly appreciate the time, attention and focus you put towards helping me out. Thanks!

The pickup experience was excellent for a CPAP. Lots of parking, easy check in, and the appointment was done start to finish in 40 minutes. I was asked questions about mask fit and preference and I never felt like I was being led down a set path - they listened. Great service and friendly staff, especially at check in!

I needed to exchange my mask for a better fit. The process was so smooth and easy. I received excellent customer service from start to finish. It was also a last minute appointment. Thanks Kim Kelly for taking good care of me!🙂

The Rehab department has been great! It is a long process and they are making it a very comfortable process. Jennifer was so nice and professional when calling and answered all my questions. I look forward to doing more business with you in the future. Thank you Healthline Rehab!

I just quit Healthline today after 7 years of being a loyal customer. Ever since the merger I have had nothing but trouble in getting my CPAP supplies. It’s one thing after another so I finally reached my limit.

They are in Dallas County and not following Covid 19 mandate of everyone in office to be wearing masks and wearing them properly!!! This is a Medical Supply Company.... what the heck. No gloves on while touching my nasal pillow while I needed to try one on. Company had a merger in last coupled months ago. They had my prescription and took over 2 and half months to get because of merger. One lady with company (not at this office) kept telling me the didn’t have all my information when clearly they did. I called my Dr office and it had been sent 4 times. Good luck trying to call this office as you chose the correct directory option and may take you to someone in St. Louis. I called and was on hold for 20 mins and never talked with someone in the office. Hung up and just went there. I understand mergers can be difficult but this was the worst. If you have to use them, be aware of all these problems I had. If I have to ever go into the office again and they aren’t following mandated guidelines.... I will be calling them out on it right then!!

Ms. Barbara was excellent she is so nice funny and helpful.Jocelyn was very informative and helpful, I left feeling confident that I could use my equipment with no problems.Very very friendly staff and very clean office.

Alex took care of us start to finish with great care. And Renee was a Genius when knowing how to tweak the chair this way and that to get perfect seating. We can not say enough of this company and staff.

The white glove service and attentiveness to my needs are always met when I need my medical supplies. Heather, Barbara and Elizabeth are so pleasant to work with. When I had my Cpap machine stolen in Oakland on my Hawaii trip they went out of their way to make sure I was good to go for my next business travels! 5 Stars

Barbara Thompson was so helpful and polite. She went above and beyond from what I typically receive from customer service reps. She kept me on the phone and in the loop as to why things were taking a little longer than normal. She never seemed rushed as it was getting closer to 5pm. Outstanding job.

Very inefficient and deceptive billing system. They have charged for supplies I never received. They shipped to wrong address and and latter on notified me via email to send replacement shipment. When I called to verify, they were not able to find my correspondence or records. I think all customer service reps are commission sales people. If no new order they will simply not help you. Various excuses such as reference to a supervisor. But Supervisor never calls back. If you have a credit card on file with them, you are in trouble. They have charged my card for a 10 months old invoice. But as per my record I paid when I picked up the order at their location. I am in search of a new supplier. I lost my trust in this company. Also, do not respond to their robocall. Thats where the problem starts.

I had a great experience. Was greeted by Branch Manager Gina. The office wanting clean and comforting. Was offered coffee/water while waiting and my Tech Heather was prompt in coming out.All the staff was courteous.Thank you for making my day

I had an excellent experience with Healthline Medical. Troy and Barbara were most helpful and most courteous in assisting me with my CPAP issue. I thank them both for their exceptional customer service and care.

Barbara at the front desk was so nice in helping me get an e-mail set up, so I could get my husbands equipment. Kaycee was also very sweet, and patient with me while getting my CPAP machine. Great people!

Healthline Medical has been excellent as my CPAP equipment provider. I have received responsive service and helpful guidance and advice. The staff creates a positive and supportive climate. A special thanks to Barbara, who makes every client feel welcome and valuable.

Troy was excellent very through and explained everything. Troy definitely makes customers come back. He and the whole staff is first class. From Barbara at the receptionist and Gina they were tremendously helpful. The whole staff here at Richardson is world class.

Top notch facility. Barbara working the front desk was amazing. Definately customer service driven place. Thank you for making my sleep tonight so much better! I’m movin on UP!

Today, I went to purchase some replacement cpap supplies. Barbara greeted me as I walked in and was able to get everything I needed. She worked with me on getting a comparable mask as the one I needed was out of stock. She took the time to help instead of turning me away. I recommend coming here.

No response if you call and leave a massage, even after two months no one called back, you can not contact a person if you have to get help, if you go to showroom first question is do you have appointment, if you want some help it is not there. Thanks google after putting review I got great help through miss Jenny manager of location now I under stand how to handle the equipment . Thanks again to all of staff I met today

Heather and the Healthline staff were great. Professional and courteous. I was provided with the knowledge and experience of using my equipment first hand; giving me peace of mind. Great job!!

My visit was awesome. Elizabeth was very knowledgeable and took the time to make sure I understood the treatment and the equipment. And Barbara is my new friend :-)

Healthline Medical has always been very helpful and accommodating! They are very professional and welcoming! Barbara at the front desk is the best! She is always greeting you with a smile and eager to help! It’s individuals like Barbara that make a 5 star business!

Doctor order oxygen for my condition company responded fast and got me set up quit. Being using the oxygen equipment and i feel like a new man! Thank you.

Barbara was very helpful from the Get go, I needed something printed & she helped right away. Derrick was great assisting me with my c-pap needs. Great guy with a great attitude!!

I had a great experience at Health line on February 14, 2019. Derrick was my representative, he was patient and very polite and helpful to me. He took time to help me choose a mask and showed me how to use my CPAP machine. I was very impressed with him. Thank you Derrick. Harriet Wash

Went in to change mask for a better fit. Heather was able to help me choose one. She was very good at fitting and explaining how to use new mask.

Great experience at Healthline. Barbara “Rocks” at the front desk was so helpful and did a fantastic job in making me feel welcome. Heather did a great job in explaining my new CPAP and getting me all set up.

Initial visit was good. But there were no response to voicemails and emails after that for a while. After some escalation, I was contacted by a regional manager who answered all the questions and had a specialist call me to answer additional questions and provide the reports/info I was looking for.Updating the review to 5 stars.

Very friendly staff. Barbara is extremely thorough and helpful. The whole process was easy and I got all the attention and results I was looking for. She is very professional and kind! Highly recommend!

Had to exchange some equipment. Even though their policy didnt allow them to do all that I was asking, the ladies were kind, courteous and helpful. I came away satisfied.

Service is something that most people only notice when it is less than stellar!! We’ll at Healthline Richardson they make you notice because you try to think when was the last time I felt like I mattered?! You would think that I had stock in the company or was pet of the family... but no this is just what they do. Barbara and Yosselyn are the best!!!

I cant say enough wonderful things about Healthline in Plano and my experience. Jessica greeted me at the door and I explained I came early so I could get in and out quickly, if possible, so I could get to work. Jessica went into action. In no time, I meat with Heather. She was awesome as well I had never been there before but she still managed to have all my supplies ready and I was out the door BEFORE my appointment time. Thank you Jessica and Heather. You ladies are AWESOME!!! You get 10 stars!!

Staff was extremely helpful and caring. I had to wait a while for my doctor to fax over a prescription, and they very patient and kept me updated the whole time, getting my machine ready while we waited so that I would be ready to go when the fax came in. An overall pleasant experience.

During a recent crisis after my husbands surgery, his Cpap machine died! He was only released from 4 night hospital stay because he had a Cpap at home! Having had surgery a new sleep study and prescription were not an option! Nor was waiting overnight to order on line! By the grace of GOD I was led to HEALTHLINE, which happened to be within 5 miles of our house! RICHARDSON location! Words cannot express or describe the AMAZING service I received! The RICHARDSON TEAM moved mountains to accommodate my every need! As a walk in, no appointment, and not an established client I received SERVICE AND COMPASSION like I have not received elsewhere! They treated me as though I was their only customer! I was given through instructions, even though it was past their quitting time! Kudos to the people who trained this organization to put their customers 1st! I hope this review helps if you are in need of ANY medical supplies! A SPECIAL shout out to, BARBARA, CAROLYN, BREE AND GINA! I wish everywhere had this TOP NOTCH CUSTOMER CARE! THANK YOU ALL! BLESSINGS!

I had the best customer service experience ever between Troy who came to my house and Barbara in the office. Troy was such a knowledgeable person gave me information Ive not known for the last 3 years Ive been using them. Plus it was kinda of emergency call because my unit stopped working properly. He made sure I had everything I needed before he left and I trusted him enough to purchase a cleaning machine for my stuff as well. And Barbara called me back to make sure I got Exactly what I ordered to be delivered to me the next day as well. To the owner if you ever plan on letting either of them go please call me because I would love to have them work for me.

The best!! The staff was very friendly. Shout out to Barbara and Yosselyn for their professionalism. I would definitely recommend going to Healthline DME.

Barbara has exceptional customer service. Heather was great! I appreciated her knowledge and enthusiasm. Overall, it was a great experience.

Derrick was out last week to set up a new hospital bed and special mattress for my son. I was totally impressed with his professionalism, knowledge and politeness. The bed works great and I am a very happy customer!

I really liked doing business here. They explained the equipment well. Have an app to use with your machine and do follow up calls to make sure everything is ok. Pricing was well explained and the staff was very friendly.

The staff was great and every one was so polite. I needed to replace a CPAP mask while travelling as mine was broken. I had my doctor fax a script but it took a while. They worked with my doctor and helped me get a new mask so I could sleep the rest of my time in town. Work with these folks, they are great!

Barbara and Leslie were great. Barbara was great trying to get me here and extremely kind when I arrived she offered coffee water great customer service.

Great staff, welcoming, knowledgeable and friendly. Heather helped me out and answered every question I had with a caring smile on her face. Strongly recommend.

Had to come to exchange some equipment and Yossalyn was very helpful and professional. Staff was friendly and courteous.

Came in for a CPAP for the first time, and was greeted by a friendly person named Barbra. Had a fitting with Elizabeth who went over on how to use the machine and the types of masks. Overall it was a great experience.

Heather was extremely knowledgeable and helpful. She was also very patient with me, and spent a whole hour with me, showing me how to use my Cpap. I was supremely impressed with her.

Barbara at the front desk was very kind and efficient. Even though i came in when they were ready to close she got all my paperwork set up.

Elizabeth was nothing short of wonderful. I didnt want a c-pap to begin with but she was so understanding and knowledgeable. Just fabulous.

Great customer service. Barbara was very helpful and is always in a good mood.

Thanks to Kim Kelly and her wonderful attitude and experienced she handle my needs as far as getting the right mask it fits perfect

Leslie was very informative and pleasant. Service waa quick. Thanks for the coffee Barbara.

I went in for appointment and Barbara was great. Troy did an excellent job in instructing me on how to use.

Starting from the time I entered the lobby to leaving with necessary equipment, the staff is very attentive and helpful.

Troy was very good and patient. Took his time did not feel rushed.I will want to see him againThank you

Heather Richardson was so helpful and knowledgeable. She got me in and out in a flash. She really knows her stuff. I really enjoyed working with her. She went above and beyond. She made me laugh and smile.

Went here for the first time to get some CPAP supplies and it was a great experience. Barbara at the front desk is super friendly. Derrick showed me the supplies and answered all the questions I had. He was super friendly and patient! I was very impressed - when I first started treatment for sleep apnea, I got some supplies from a sleep clinic, never heard from the staff again, and anytime I tried to call I never got a call back. I’m glad to be working with Healthline now and definitely recommend them!

Barbara was very pleasant and helpfull, Also Elizabeth was patience and answer all my questions until satisfiedHappy with the service providedThank you

I started off talking to Barbra Thompson she was fun to talked to made you feel at home .the staff was awesome very nice . Then I talked to Heather Roebuck she took great care of me . Got everything taken care of and I came in early with no problem I would recommend everyone to call health line in Richardson there the best.

Wonderful staff and always attentive.. Specially Barbara and Elizabeth was great as well...

A smile and a warm welcome from someone was enough but Barbara, from the front desk, went all the way to look for available tech to accomodate my early arrival. Thanks. Ms. Elizabeth, was very accomodating and made sure i got all the things and informations i needed. Keep up the good work guys!

Derek did a wonderful job showing me how to use my new equipment. Thank you Healthline!

Heather is beyond fantastic. Very patient, caring and knowledgeable. She goes above and beyond to make sure I am sleeping well at night with my cpap machine and masks. The office is welcoming and nice staff.

Heather was very helpful and knowledgeable. She spent the time required for me to understand everything, and I really appreciated that.

Excellent, friendly, knowledgable people. You really cant find a better place to go for DME. I worked with Barbara and Troy today and they were great, but that is true of everyone Ive dealt with there.

Heather was amazing. The front receptionist was welcoming and most helpful

Everyone is friendly and helpful. I learned what I need to know about my Cpap. I was greeted by all. Thank you Troy and ALL the friendly staff for your great customer service and the COFFEE was very good. 😃

The staff here are very friendly and quick to respond if you have questions or need help. Highly recommended!

Barbara the Best! Very knowledgeable and efficient!