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Ulta Beauty
1050 W 78th St, Richfield, MN 55423, United States
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Ulta Beauty
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Gi
Review №1

Ulta Beauty is a clean and organized store with lots of makeup, skincare products, and a salon with a Ulta Credit Card everything can be a benefit in the right direction. I enjoyed looking at all of the interesting items in there so much to view. The staff was friendly and is very observant to your needs and wants.

Ka
Review №2

No handicap push buttons and worker/greeter didnt bother to open/hold the heavy doors. I was able to find a fully stocked product of what I wanted after a different employee asked me if I was looking for something in particular. She was nice.

Jo
Review №3

Nice store, but impossible to get appointments at their salon because they NEVER answer the phone. I have been trying for 2 weeks. I must have called them about 50 times. I give up.

Br
Review №4

Really helpful staff!! I was super lost shopping for self tanners and someone was immediately available with friendly and knowledgeable advice.

Am
Review №5

Got helped right away and they helped me find exactly what I wanted! Such nice employees.

Yv
Review №6

The employees was very helpful! I will be returning

Br
Review №7

The person who rung me up refused to let me purchase something without giving my phone number. I was buying acne patches and she made it sound like theyd make my skin break out and then I wouldnt be able to return them. It was super predatory. I wished to to leave without buying anything by the end. Awful.

An
Review №8

I love ulta!!! I always come to this specific location I’ve never had a bad experience in fact I had one of the best experiences!! I walked in and right away I was helped with my questions and was suggested products for my skin (that I bought because of this helpful women)!! Shoutout to the worker Tiffany she definitely is skilled and very self explanatory with the products she recommended me!!! I got 30% one products full price on the other plus 10% $50 and an additional 14 points off so I paid $34 for 2 big bottles of products worth over $60!!! thanks again for your help Tiffany you are the best :)

co
Review №9

If your looking for a beautiful blonde color look no further than lori honestly she did better than any over priced salon Ive been to, I actually have what I wanted and for years I havent so she did the thing just right! Just right! Get in to see lori! I almost cried how awesome it looks!

Ir
Review №10

Helpful staff. I usually go in when I have questions and need help finding a product Ill be happy with.

An
Review №11

Just walked into the store with my mom to return a product and then the manager/ cashiers there basically accused my mom of stealing the products we wanted to return when we had the receipt and the card we used to buy them??? They were SO disrespectful to her, it was absolutely appalling. Im not the type of person to make a big deal about stuff like this but these workers were terrible. They claimed they couldn’t reimburse us because of the way the previous employee rang up the the products on the receipt... which is their own employee’s fault, not mymoms. They could have at-least been polite about it. As a person who works in customer service myself, they should be fired. We won’t be supporting this location again

Da
Review №12

I’ve been shopping here for years but after my experience today I’m not sure I’d shop this location again. I purchased a product yesterday when I opened it later in the day it had clearly been opened already. It was over $70, I wanted to exchange but they didn’t have anymore in stock. The girl that helped me return the product today never made eye contact or even apologized for the inconvenience.

Ra
Review №13

Ulta has been my #1 for a few years now, anywhere from makeup to eyebrows to full hair salon. I just wish they would regulate the more affordable option testers more frequently, I feel like theyre always old and crusty. But other than that I love this store!

Am
Review №14

Got my brows done on my lunch break, I feel like a new woman! 😃

Am
Review №15

Teresa in the salon is AWESOME!!! Master colorist too!

Ti
Review №16

I always find everything I need when I come here. The staff ensures they greet you as you enter and assist anyway that they can while maintaining space so you can peacefully shop. 5 stars in my book!

Al
Review №17

Is it a requirement for every Ulta employee to infantilize their customers? After waiting (the longest of anyone, in plain sight) in the wrong spot, the cashier sent me to the back of the line with a very snippy tone. I decided against half my purchase and reminded myself why I never shop here.

Da
Review №18

Great experience here at this location. The staff are all very nice and helpful, especially Jamie who provided me a wonderful facial service. She took her time with me and really explained the different products that could help my individual needs.The inventory available here is extensive and the products themselves are of the highest quality.They have makeup, hair products, shampoos & soaps, and pretty much anything else you could think of!Definitely worth a stop when youre in the neighborhood.

So
Review №19

Its a good store. Most of the workers are friendly and will always help you if you have a question. Its not the cleanest store and they are often out of, or almost out of stock of many basic or promo products. However, there is lots of selection to choose from so you can often find a similar product that works just as well.

He
Review №20

I went in for shampoo and conditioner both products had free things that were supposed to come with them. I got out to the car and realized I didnt get either of them. I was looking forward to trying the free conditioner that came with it. I went back in and asked. She rolled her eyes at me and gave me a dry shampoo.... I dont use dry shampoo. That wasnt what I was supposed to get. I get if they were out of the giveaway but she didnt even look.

Po
Review №21

I will never suggest this place for eyebrow wax... you gonna get really bad experience at all. The lady in benefits store really rude and racist.

Su
Review №22

Maddie is the best stylist!

Ma
Review №23

Carly was so amazing at checkout! So friendly and personable! The whole staff was helpful from the time I walked in until the time I walked out! I love this store!

A
Review №24

I have a standing appointment to get my hair done. Well-run Salon with outstanding services. I have a standing appointment for Friday mornings. They have a very good selection of beauty items in regular and try-size.

La
Review №25

Found everything we needed 😊

Kr
Review №26

Very clean store with an abundance of products to choose from. The staff are always super helpful and polite. I really enjoy visiting this Ulta! Here are just a few of my favorite products purchased at Ulta!

Ri
Review №27

Very helpful ladies in the store. The thing I like about ulta is they let you play with the make up before you buy. This store is huge and well maintained. They always have a $3 off coupon

Me
Review №28

Every time I am at this location, the service is excellent! Everyone was helpful with shade matching and formula comparisons- the brow bar is great too :)

Jo
Review №29

Great customers service. Associates are very knowledgeable. Store has a very broad variety of cosmetics for females and some males as well.

Vi
Review №30

Ulta just keeps getting better and better! The staff is so kind and helpful. They always keep a neat and tidy store. I found everything that I was looking for. I really love the points system and how you get gifts on your birthday. Ulta will always be one of my top places to purchase cosmetics!

M
Review №31

I had a great first experience here! Lori did an amazing job with the style and color. She offered some much needed education about taking care of colored-treated hair. I would recommend to a friend and go back!

Sh
Review №32

Good variety of brands for both skincare and cosmetics. Always has a good sale as well. Worth the trip up.

Ca
Review №33

Got my hair done by Lori at the salon at Ulta and she was fabulous! She kept me informed of what she was doing the whole time and her thought process. My hair turned out just like I wanted and Ill definitely be returning!

ka
Review №34

Love this place! Love it, Love it!!!!

Sa
Review №35

Its your typical makeup store, the employees seem to have a chip on their shoulder and are kind of smug. Nobody ever asks if they can help you which is cool if youre antisocial. Its aight, not good but not bad.

Jo
Review №36

A friendly, blonde associate convinced me to try a foundation that she thought would match my skin/makeup concerns and she was SPOT ON. Love the recommended product and will definitely shop here again :)

Ha
Review №37

Ann at the Benefit eyebrow bar is amazing. Super friendly and my brows are fire. Thank you!

Bu
Review №38

Staff was sparse. Couldnt answer my questions. Refused my coupon on a purchase of more than 15$ from the app even tho my purchase was 32$.

Sh
Review №39

It shares all there is to head toward the Beautiful You. Check it out, you will be delighted!!!

Jo
Review №40

My gf loves this place if she loves it I love it 💯

Mo
Review №41

I love this store. The ladies are great, so helpful and knowledgeable! At this point they know me by name :) I have never had a issue with getting help, I am always greeted when I come in. Salon is great. Just a happy place, with great people!!

St
Review №42

Love Ultas salon services! Always satisfied with my cut & color plus stopping in gives me a reason to check out the other deals happening in store.

Bi
Review №43

Leticiaa.. she is my hair stylist. I dont do lots of stuff with my hair. But just do the hair treatment regularly. She is awesome!!

Le
Review №44

Great selection of cosmetics, hair supplies, fragrances and beauty tools of all types. Caution, its very easy to spend much more than you planned at Ulta! Hummm...I need that, dont I? Of course!

Ma
Review №45

I highly recommend Lori S. She takes the time to listen to her clients needs and is excellent at color. Both of my daughters are her clients and they always leave the salon happy.

De
Review №46

Salon is the best Ive ever been to. They listen, create a great atmosphere, and gave me my dream color! My stylist (Lori) did what was best for me, not how much money they could make. Ill always be back!

Le
Review №47

Incredible selection of high end cosmetics. Staff, however, lack same skill with products as department stores. Products are same price. Shop by what you need, service v. convenience.

Jo
Review №48

Amazing salon visit with Lori. Love my new look. Everyone was very helpful.

Li
Review №49

Everytime I have been to this Ulta theres no problem. However today there were 12 people waiting in line to check out. There was one girl ringing up people & she did great. Finely someone else came up to help ring up. Ulta needs to have more people staffed so this doesnt happen again.

M
Review №50

I went in today to grab my normal murad acne wash, when i saw this new product by them. I started reading the back to see what it did because i have acne scars and was interested. One worker came up to me super sweet asked if i needed help. That was the only positive experience i had today. After putting the new murad wash and acne scar cream in my shopping bag these two workers, one had purple/pink hair started literally stalking me around the store. Ive worked in retail since i was 15, i know what they were doing. I went to the perfumes to smell them since i needed a new scent and the woman with the purple and pink hair literally stopped infront of me and watched me. Assuming i was stealing. Brushing it off and trying to not get an attitude, i went to check out when she followed me up to the register and asked one of the check out ladies if she could take over to check me out. All in all this was a horrible experience and you guys need to really train your workers on when to spot shoplifters. I worked at victorias secrets at MOA, and we NEVER did what this worker did. I will not be coming back to this store. I am more than humiliated especially when i bought over $100 in products, im about to return them and buy it at sephora.

Cl
Review №51

Expensive but Im gonna try some new products from them and Ill let you know how they go

Ne
Review №52

Salesperson made it a great experience. The Web suffers to deliver sincerity and kind support to patrons.

da
Review №53

Its always a hit or miss with people working on the floor. Ive had really awesome service and Ive had awful service. Ill never go to the salon again the stylist Ive gotten is the same service I can get at great clips for less and they dont try and add in things Im not asking for.

Ca
Review №54

The store itself was charming and well organized. I was in the store for over 30 minutes trying to find a few different products that I needed.to find. No one asked me if they could help me find anything, if I needed anything, and there were plenty of sales associates walking around. Once I had at least 5 items in my hands, one associate walked by but did not ask if I needed a bag or anything. Very disappointed, check out process was also long and only 1 person working checkout. Will not return to this location.

Ch
Review №55

I shop here often and make returns *almost* as often and its always quick, easy and reps are usually friendly. (Except for one, but shes easily avoided 😅)

An
Review №56

Laurie in the ulta salon is amazing! This store is always clean and they have a beauitful staff :)

Ce
Review №57

You can get just about anything that you need that has to do with cosmetics or hair products here. And I prefer this store because their staff arent pushy!

Va
Review №58

I was at the ULTA at the shops at Lyndale in MN. I have to say that the have all been lovely and helpful. 3 employees stand out and I will get their names tomorrow so that I can write another review for each of them. I have to say the staff remembers me when I come in and know all the products I ask about and I’m done shopping in 30 minuets with only spending $200 a week or 2. Also if there is something new like an eye shadow pallet, my weakness, they put it on hold for me. I love them so much and spend about 1/4 of my paycheck on hair, skin, makeup and essential products there. If I didn’t work in film I would work there.

He
Review №59

Exceptional quality, selection and assistance for everything beauty.

Is
Review №60

Wasnt bad kinda reminded me of Old Country Buffet. Which we no longer have in my area

da
Review №61

I truly love coming here. Workers there are very friendly, welcoming, attentive to you regardless of who you are. Really recommed!

Jo
Review №62

Friendly, helpful. They listen to what you want and do their best to make it happen.

Am
Review №63

I love this Ulta. My daughters and I use the brow bar, the salon, the esthetique and purchase our beauty products here. The staff are always friendly and very helpful. Love, love, love the one stop shopping for our beauty needs! Dont forget to sign up for the pints program too!

Te
Review №64

They are suppose to open at 10:00. I was waiting at the door and they didnt unlock the door until 10:05. I know it sounds petty but they should open the door a little early not late. Especially when someone is waiting.

Am
Review №65

Great service! Manager Anna at the Richfield was patient and extremely helpful.

Ga
Review №66

Very clean, organized, and bright atmosphere. Lots of makeup, skincare, haircare, etc. choices!

Ma
Review №67

I noticed a lipstick had been opened and tampered with so I took it to an employee who rudely proceeded to deny what I was telling her. I just pointed out that it had been opened and obviously used and the employee kept saying that it was not and stared me down the rest of my time in the store. Just trying to save Ulta another lawsuit for selling damaged product.

Ne
Review №68

Excellent experience - my girlfriend was able to get us an outstanding hair dryer at a reasonable price

Ma
Review №69

Usually has everything I need

Na
Review №70

Im a product junkie - and while they have a good selection of stuff - Im done with Ulta. First - theyre really shady and have product reps roaming around, seemingly employed by Ulta (because they dont disclose anything else, and walk up to you and ask if they can help you). It doesnt matter what you ask for, they will ALWAYS steer you to their crappy line and give you a load about why its the best ever. So you think youre getting advice based on knowledge of all of their products, but in fact youre getting scammed. Thats shady.Secondly - they need to get a clue about basic customer service. Today, there were two registers going. One concluded their transaction. The other one needed a product pulled. Instead of continuing to ring customers - one of them stood around staring at the ceiling while the other (that was done ringing the customer) decided to go find the stuff. Really? So NOBODY gets helped? Then, after waiting five minutes for the team of two to go on a snipe hunt, I finally get rung up. One of the shady product consultants walks up and wants a price check. So - clueless clerk stops ringing up my items and starts to log in to another register to do a price check Even after I pointed out how rude it was, she and the shady consultant just gave vacant looks and didnt say a word. How about sorry Im really rude and think that Im the center of the world? Okay, how about just sorry? Nope - apparently they dont have a clue. This isnt the first, or even the second time that this type of customer service has happened here.If you know exactly what you want and have NO questions, and dont mind waiting a long time to get helped and then having people cut in (and the staff willingly comply), then this is a fine place.Ill be going to Sephora from now on.

Ju
Review №71

Great selection of all my favorite makeup brands!

de
Review №72

Great place to shop and fantastic stylists in the salon.

Al
Review №73

Sherri and Ronny were great today! Thanks so much for your recommendations!

Co
Review №74

Love getting my hair done, the stylist(s) Ive had Im very happy with and can get my makeup as well as my hair products all in one place!

Ge
Review №75

Im not from Minneapolis and my family and I drove down here from Calgary, Canada (18 hour drive BTW) and was looking forward to shop here when the lady who helped me was not a pleasant person. I dont usually write bad reviews because I dont want to bash companys but apparently Im not the only one who felt the same from that store. Thats obviously the last time Im going to that location. Wish they can show some compassion to their customers because Im sure if it was the other way around they would feel the same.2 STARS because ulta is one of my all time favorite store and its too bad we will never have it in Canada so my experience there was unfortunate but in the end I got what ive been waiting for! If my experience was a tad better than it would have been 5 stars...just saying.

no
Review №76

Very friendly helpful staff. They have everything you need beauty!

La
Review №77

Sarah made my experience very positive. She didnt try to make any hard sales, she totally knew what products would be best for me, and on the whole I felt very positive about the whole experience.

Ka
Review №78

Ive been to this location many times, and every time I easily found what I was looking for, and associates were able to help my find the products not tested on animals. I am not giving the 5th star because a couple of the makeup artists really like to paint pictures on my face. Their faces are filled with makeup, which looks highly unnatural and unappealing. They did the same to my face both times, and I clearly had WAY too much foundation on. A mini-makeover is one thing, but prepping my face for a theater production is another.

Li
Review №79

Very friendly, helpful and knowledgeable staff. I cant wait to go back!!

Sh
Review №80

Its a good place. But the staff were not helpful . No was interested in helping and when I asked about they 21 sale, one of the staff member was rude to me

Ca
Review №81

My two children were with me and my son was touching the make up, the lady who worked their told me this isnt a place for kids, so I told her you dont need my business then.

An
Review №82

Enjoy Ulta, but becomes a bit overwhelming with everything they have. Staff are pretty good at helping out though

Ki
Review №83

Truly a great selection of products with a decent rewards program!

Ca
Review №84

Love the products but service is pretty much non existent in this location

MI
Review №85

Youre never gonna stop caring about how you look, so its just natural to find the store of your choice and get all you need! And tell a friend so they can do the same!

Je
Review №86

Everytime I have ever been here the service was beyond horrible. You can never find any help and when I said something all I got was excuses dont come here and waste your time

li
Review №87

Ashley did a wonderful job on my challenging brows!!

We
Review №88

Great place

Yo
Review №89

Very friendly staff and very good collection of cosmetics.

Di
Review №90

Where men can buy gifts for woman stick with purfume dont be cheap or gift certificate for one of your girlfriend because if you know enough to go there for a gift you might just have more then one

Ch
Review №91

Best place to get your Systeme Biolage!

Jo
Review №92

Always has what the lady is looking for. I have no idea what all the stuff is used for unless it says shampoo or conditioner.

Ca
Review №93

Always nice and super helpful

Ra
Review №94

I made an appointment and hairstylist didnt show up (was told she didnt know she was scheduled). I am a new guest and probably wont return. Very bad first impression.

Ka
Review №95

Great selection of beauty supplies, love the salon!

Ma
Review №96

I was told returns would not be accepted without giving them my personal information. Store associate was invasive and pushy. I wont be going back to that store.

Cr
Review №97

Staff is very helpful.

Ka
Review №98

Always positive shopping experience

Kr
Review №99

So many beauty things you couldnt ask for a better place.

Ba
Review №100

Always find what I need here.

Information
97 Photos
100 Comments
4.1 Rating
  • Address:1050 W 78th St, Richfield, MN 55423, United States
  • Site:https://ulta.com/stores/richfield-mn-607
  • Phone:+1 612-869-0150
Categories
  • Cosmetics store
  • Beauty salon
  • Hair salon
Working hours
  • Monday:10AM–9PM
  • Tuesday:11AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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